Jobs at Djinni

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a hands-on Outbound Marketing Specialist who will take ownership of outbound campaigns and directly impact lead generation and business growth.

For a perfect match, we expect 🎯

• 1+ year of experience in marketing, growth, lead generation, or outbound campaigns
• Hands-on experience with Email marketing campaigns and basic automation tools
• Confident use of LinkedIn 
• Ability to launch, manage, and optimize LinkedIn and Email campaigns
• Experience collaborating with Sales teams — supporting outreach activities, validating leads, assisting across directions
• Strong hypothesis-driven mindset: ability to generate ideas, test them, analyze results, and iterate
• Understanding of B2B marketing and client acquisition logic
• English level: Intermediate (written communication)

Nice to Have 💎

• Experience building or optimizing marketing or lead generation processes
• Familiarity with outreach or lead generation automation tools
• Experience working with additional channels or segmentation approaches
• Analytical thinking and willingness to experiment
• Understanding of IT / tech / digital environment
• Experience working with the Ukrainian B2B market

Duties & Responsibilities 💼

• Launching, configuring, and managing LinkedIn and Email outreach campaigns
• Testing new ideas, channels, segments, and messaging approaches for client acquisition
• Working closely with the Sales team:
  • supporting outreach tasks
  • validating and qualifying leads
  • maintaining campaign flow
• Researching and identifying relevant target companies and contacts
• Preparing and running targeted outbound campaigns for specific niches
• Analyzing campaign performance and key metrics
• Proposing improvements to workflows and enhancing overall campaign performance

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact

We are a product company in the iGaming industry, looking for a Head of VIP who will take ownership of developing one of our key business направленияs.
This role involves both strategic and operational leadership with a direct impact on core business metrics.
 

⚡ Key Responsibilities

• Develop and execute the VIP strategy
• Manage operational processes and teams
• Drive and monitor key performance metrics
• Build and optimize VIP funnels and retention mechanics
• Analyze data, identify growth opportunities, and make informed decisions
• Forecast and plan performance indicators
• Collaborate closely with Product, Marketing, and Support teams
   

💫 Requirements

• 2+ years of experience in iGaming
• Proven experience in team management
• Strong experience working with metrics
• Experience building or contributing to strategy
• Solid understanding of the VIP segment and high-value customers
• Strong analytical mindset with a data-driven approach
   

✨ What We Offer

• Competitive compensation
  Salary aligned with your experience, skills, and contribution
• Remote work
  Fully remote setup with a flexible start to your workday
• Professional growth & impact
  Opportunities to grow within the company and influence product and processes
• Paid time off
  Vacation, sick leave, and additional days off
• Comfortable workspace
  Company-provided equipment and budget for home office setup if needed
• Bonuses & perks
  Transparent bonus system, weekly team activities, and regular gifts
• Team & culture
  Friendly, supportive team with open communication

UnderDefense is one of the fastest-growing cybersecurity companies in Europe, trusted by 300+ global organizations. Recognized by Gartner and Clutch, we protect companies worldwide with cutting-edge MDR, offensive security, incident response, and our rapidly scaling SaaS platform UnderDefense MAXI.
As we continue expanding in the U.S. market, we are strengthening our communications engine. We are looking for a hands-on PR Manager who can elevate our brand, amplify our founders’ voices, and drive strategic visibility across global tech and business media.This is a high-impact role for someone who can both shape PR strategy and execute it independently.

Role Overview:

The PR Manager will own both corporate communications and executive PR, working directly with our CEO and Marketing leadership. You will build our media presence from the ground up, pitch UnderDefense’s expertise, drive thought leadership, and manage communication around cybersecurity incidents and industry commentary. We need someone who is proactive, resourceful, and capable of navigating a fast-paced environment with no bureaucracy and high expectations for output.

Key Responsibilities:

• Build and execute PR strategy to increase UnderDefense’s visibility in U.S. and global markets.
• Develop and maintain relationships with journalists, editors, analysts, and influencers in tech, business, and cybersecurity media.
• Pitch company news, industry commentary, product updates, and expert insights from UnderDefense leaders.
• Develop and manage the personal brand of the founder as a key industry voice: secure interviews, speaking opportunities, and expert positioning.
• Identify media opportunities based on security incidents, industry reports, and threat trends.
•  Draft press releases, statements, talking points, briefs, and media kits.
•  Build a steady pipeline of PR opportunities by working closely with internal teams (security, product, pentest) and turning their insights into media stories.
•  Prepare executives for interviews, panels, podcasts, and conferences.
• Collaborate with marketing to align messaging across PR, social media, events, and content.
• Drive PR reporting: coverage tracking, share of voice, and impact on brand awareness.
• Ensure messaging consistency across all external channels.

•  Use AI tools to accelerate research, drafting, and reporting workflows.

   

Qualifications:

Must-have:

•  3+ years of experience in PR or Communications for B2B tech, SaaS, or cybersecurity companies.
•  Strong media relations skills with proven experience securing coverage (preferably in U.S./international media).
• Excellent English writing skills: press releases, pitches, executive quotes, op-eds (C1–C2 minimum).
•  Experience working directly with founders or C-level executives on thought leadership and personal brand.
• Ability to operate independently, pitch proactively, and deliver end-to-end results.
• Strong storytelling skills and understanding of how to make technical topics newsworthy

•  Comfort with AI tools (drafting, research, content generation) and ability to QA AI output critically.
   

  Nice to have:

•  Experience in or direct network within the cybersecurity industry.
• Experience in crisis communications or reactive PR based on industry incidents.
• Familiarity with U.S. media landscape and PR tools (Meltwater, MuckRack, etc.).
• Understanding of product positioning and collaboration with marketing teams.

Why UnderDefense:

• Work with global cybersecurity experts and a hands-on, visionary CEO.
• Direct impact on the company’s brand, visibility, and industry influence.
•  Fast-paced, no-bureaucracy culture that values ownership and initiative.
•  Competitive USD compensation.
• Remote-first, flexible work environment.
•  Opportunity to build PR function from scratch and scale it as the company grows.
•  Join a team recognized for innovation, speed, and strong product vision.

At UnderDefense, we protect the digital world by helping businesses stay ahead of cyber threats. Our cutting-edge cybersecurity services and award-winning team empower global enterprises to operate securely and with confidence.

We are seeking a hands-on B2B social media strategist to turn our LinkedIn and YouTube presence into a lead generation engine and a brand awareness powerhouse. This role is perfect for someone who thrives on creating impactful content in SaaS or highly technical industries like cybersecurity, and wants to work directly with our CEO and subject-matter experts to amplify their insights.

What you’ll do:

• Manage the CEO’s LinkedIn presence as the primary growth channel (content creation, publishing)
• Work directly with the CEO to translate ideas, expertise, and feedback into content 
• Use AI tools to generate, edit, and scale content (text, visuals, presentations, video), while maintaining high quality and consistency
• Support the company’s LinkedIn page and distribution through internal stakeholders’ profiles
• Analyze content performance and optimize based on what drives visibility, engagement, and leads
• Collaborate with design and marketing to ensure consistent messaging and visual standards

What makes you a great fit:

• Experience managing a founder’s personal brand on LinkedIn or corporate LinkedIn page (B2B, SaaS, or similar)
• Track record of driving measurable results via social media (leads, engagement, traffic)
• Experience using AI tools for content creation (and more importantly — controlling quality, not just generating content)
• Strong execution mindset: you can move fast, test ideas, and iterate without waiting for perfect input

Why join UnderDefense?

• Work with a world-recognized cybersecurity company featured in Top 200 MSSPs globally
• Your content will reach CTOs, CISOs, and decision-makers at Fortune 500 companies
• Be part of a smart, passionate team that values initiative and creative freedom

• Direct influence on company growth with close collaboration with leadership

   

If you want to turn social media into a true business driver, create content with global reach, and be part of a fast-scaling cybersecurity leader, we’d love to meet you!

About the Role:

We are looking for a Senior Backend Engineer to own a risk intelligence and B2B delivery platform at the core of a next-generation futures trading brokerage. This is a full-ownership role — you will design, build, maintain, and improve two tightly coupled services responsible for per-tenant risk execution and multi-protocol client delivery.

What You Will Work On:

• Per-tenant risk algorithm execution, liquidation workflows, and simulation configuration management;
• REST, gRPC, and WebSocket delivery to B2B clients with per-tenant webhook dispatch and outcome configuration;
• NATS JetStream integration: subscribing to risk alerts and position streams, managing backpressure and audit trail integrity;
• Coordination with upstream Rust services and a Python intelligence layer (classification models, surveillance);
• Evolving a unifying backend layer as the platform scales.

Required Skills:

• 5+ years of backend engineering with production systems at scale;
• Strong proficiency in NestJS / TypeScript and the Node.js ecosystem;
• Solid understanding of event-driven architecture (NATS JetStream, Kafka, or Pulsar);
• Experience designing multi-protocol APIs (REST, gRPC, WebSocket) in a B2B context;
• Familiarity with per-tenant SaaS patterns: isolation, config management, webhook delivery;
• Comfort working adjacent to Rust and Python services;
• PostgreSQL 17 + Timescale, Redis 7, S3 Object Lock, audit-grade data patterns (immutable logs, dual-write);
• Strong async written communication skills for a remote-first team.

Nice to Have:

• Background in fintech, trading infrastructure, or trading firm operations;
• Familiarity with pre-trade risk concepts: margin limits, fat finger controls, liquidation sequencing;
• Prior work with colocation or latency-sensitive distributed systems.

We are looking for a proactive Middle Project Manager who is ready to take ownership of eCommerce projects, ensure smooth delivery, and build strong communication between clients and the development team. If you are confident in managing timelines, scope, and expectations — we’d love to meet you.

Requirements:

• 2+ years of experience as a Project Manager in IT;
• Proven experience managing eCommerce or website development projects;
• Understanding of eCommerce platforms such as Magento, Shopify, WordPress, Shopware, Opencart (at least one as main expertise);
• Hands-on experience with Jira / Confluence / Trello;
• Ability to manage both T&M and fixed-price projects (planning, estimation support, risk control);
• Strong understanding of SDLC and experience working with cross-functional teams (Developers, QA, Designers);
• Experience with project documentation and reporting;
• Confident communication and stakeholder management skills;
• English level: Upper-Intermediate or higher.

Responsibilities:

• Manage full project delivery cycle: planning, execution, and release;
• Coordinate cross-functional teams (Developers, QA, Designers, SEO);
• Maintain project documentation, tasks, and project boards in Jira/Confluence;
• Track timelines, scope, risks, and dependencies;
• Communicate with clients, gather requirements, clarify expectations, and ensure transparency;
• Prepare project plans, status reports, and sprint updates;
• Participate in pre-sales activities: estimates, project scoping, and client calls (together with Sales team);
• Ensure high quality of delivery and smooth collaboration inside the team.

What we value:

• Strong communication skills and ability to build trust with clients;
• Responsibility and ownership mindset;
• Attention to details and structured approach;
• Proactive problem solving and risk prevention;
• Flexibility and ability to adapt to changing priorities;
• Team-oriented attitude and positive collaboration style.

Nice to have:

• Experience working with Magento 2 projects;
• Understanding of basic analytics and project KPIs (velocity, burn rate, budget tracking);
• Experience with Agile/Scrum methodologies;
• Experience working with international clients.

We Offer:

• In-house tech talks & knowledge sharing;
• Flexible and negotiable working schedule;
• Remote work format;
• Paid sick leaves, vacations, and days off;
• Growth opportunities and development plan inside the company.
   

Responsibilities

• Customer acquisition.
• Participation in the process of systemic lead generation and sales activities of the company;
• Support and processing on new and existing sales channels and sales sources;
• Participation in the process of pre-sales and sales activities;
• Lead validation, requirements gathering
• Clarification of the client’s requirements (problems) and conducting sales activities (closing deals);
• Conclusion of transactions and support of the process of entering the project/client;
• Creation of commercial offers;
• Account management out upselling and cross-selling events for new and existing company clients.
• Work on a clear track of Sales plans , sales metrix and KPIs: leads worked, calls, offers, offer value sent, deals won, new clients, revenue.

Requirements:

• 3+ years of experience in IT sales;
• Proven experience in closing deals with the ability to present
• Proven technology knowledge (service, service lines, product)
• High level of English (Upper-intermediate);
• Experience in closing deals on outsourcing and outstaffing models
• Experience in selling projects/solutions of web development and eCommerce;
• Experience in selling solutions for eCommerce (web, mobile);
• Experience with B2B and B2C segments.
• The presence of closed deals from at least 3 different sales channels (with the ability to demonstrate results);
• Would be a plus RoadShow Experience 
• Experience of Work trips and offline sales.

Will Be a Plus:

• Knowledge of the German language;
• Successful experience of sales activities in a particular region or country;
• Experience in selling solutions and services based on CMS Magento, WordPress;
• Successful sales experience in several channels;
• The ability to design and implement a sales funnel using various sales tools.

We Offer:

• In-house tech talks & knowledge sharing;
• Remote work;
• Ability to participate in RoadShows and conferences ;
• Flexible and negotiable working schedule;
• Paid sick leaves, vacations, days off;
• Growth plan and bonuses for additional responsibilities/activities;
• Fair compensation that scales with your skills

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1.5 years of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

We are looking for a skilled and mature Software Engineer to join a stable startup based in New York dedicated to developing cutting-edge browser security solutions. Our mission is to provide users with a secure and private online experience. We are a close-knit team of passionate individuals who thrive on creativity and collaboration. As we continue to grow, we are seeking talented individuals to join us in building a safer digital future.

We are seeking engineers who are passionate about building innovative solutions and high-quality software. Our ideal candidate works diligently to solve complex problems, appreciates a culture of learning and collaboration, and is invested in the future of security.

You will play a crucial role in enhancing the security and privacy features of the product, ensuring a seamless and protected online experience for our users.

Requirements:

• Bachelor's degree in Computer Science, related field, or equivalent practical experience.
• 2+ experience as a Software Engineer with experience in TypeScript, Fastify, NodeJS, and Next.js.
• Solid understanding of web security principles and best practices.
• Experience with browser extensions and security software products is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills in a remote work environment.

Responsibilities:
 

• Collaborate with cross-functional teams to design, develop, and deploy high-quality software solutions for browser security.
• Write clean, maintainable, and efficient code using TypeScript, Node.js, and Next.js.
• Conduct code reviews to ensure code quality and adherence to coding standards.
• Work closely with product managers and UX/UI designers to implement new features and improvements.
• Identify and address performance bottlenecks, security vulnerabilities, and other issues proactively.
• Participate in the agile development process, including sprint planning, daily stand-ups, and retrospectives.

We thank you to all those who apply, however, there is a possibility from our side, of not responding to some candidates who do not match the requirements, due to a large number of applicants. Thank you for your understanding.

We Offer:

• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.
Our team is united by the desire to move forward, achieve results, and open up new opportunities together.
We are looking for people who want to create more, a large-scale European project born in Ukraine.

About the role

We are looking for a Workforce Manager responsible for forecasting workload, scheduling, and capacity planning across operations.
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable operations and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (100+ agents)
• Strong knowledge of Erlang C and workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.
   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.