Jobs at Djinni

About the Project

We’re running a live SaaS product – a QR code generation platform – and are looking for a backend developer to join our small cross-functional team.

Tech Stack (Required)

• Python 3 — 3+ years
• Django — 3+ years
• Django REST Framework — 3+ years
• Web development — 3+ years
• Stripe API (and djstripe)
• GitLab

Nice to have

• AWS knowledge (mainly Docker and RDS)

Day-to-Day Focus (based on current goals)

• 90% New feature & API development, improvements to existing features
• 10% Deploy activities, writing tests, assisting with production environment issues, providing backend insight for business requirements

Project Management & Collaboration

• Jira (Kanban-style workflow)
• Slack for communication

Soft Skills (Required)

• Product mindset: focus on building and growing the product
• Accountability & ownership: your code will be customer-facing
• Independent self-management
• Team-oriented mindset
• Spoken English required

Code Quality & Best Practices

• Adherence to coding best practices
• Experience with code reviews and knowledge-sharing
• Familiarity with security standards and performance optimization
• Writing clean, maintainable, and well-documented code

Other Details

• Flexible working hours (GMT+3)
• Team communicates in Ukrainian and English
• 100% remote
• Open and transparent communication
• Strong problem-solving skills
• Soft skills
• At least 20 hours committed to the project per week.
• Hourly salary - invoice required at the end of each month.

Hiring Process

1. Application reviewed
2. Technical test task (if suitable after step 1)
3. Interview with Backend Lead (review + deeper discussion)
4. Meet & greet in English with a Co-Founder (20 minutes + a few technical questions)
5. Hiring decision

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We are a small team, and while we strive to review every application, we may not be able to respond to all candidates. We appreciate your understanding and thank you for your interest in the role.

Thanks for giving this job post a read and we're looking forward to your application.

As a Senior Database Administrator is responsible for the design, implementation, maintenance, and optimization of the organization ' s database systems. This role involves ensuring data availability, integrity, and security, as well as supporting the development and implementation of database policies and procedures. The Senior DBA works closely with IT, development teams, and other stakeholders to ensure the efficient and reliable operation of the organization ' s databases.

Key Requirements: 
- Experience: 7+ years of hands-on experience as a Database Administrator in a 24/7 production environment. 
- Multi-Platform Expertise: Deep, demonstrable expertise in administering SQL Server, MySQL, and MongoDB. 
- Performance Guru: Proven track record of advanced performance tuning and optimization across all three platforms. 
- HA/DR Mastery: In-depth knowledge of high-availability and disaster recovery solutions for each database system. 
- Scripting Proficiency: Strong scripting skills in PowerShell, Python, or a similar language for automation. 
- Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to resolve complex technical issues under pressure. 

- Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts to technical and non-technical audiences. 

Responsibilities: 
- Architect & Administer: Design, implement, and maintain robust and scalable database solutions across SQL Server, MySQL, and MongoDB environments. 
- Performance Tuning & Optimization: Proactively monitor database performance, identify bottlenecks, and implement advanced optimization techniques, including query tuning, index management, and server configuration. 
- High Availability & Disaster Recovery: Develop, implement, and regularly test comprehensive backup, recovery, and high-availability strategies (e.g., Clustering, Replication, AlwaysOn) to ensure business continuity. 
- Security & Compliance: Establish and enforce security policies and procedures to protect company data. 
- Conduct regular security audits and ensure compliance with industry standards. 
- Automation & Scripting: Develop scripts (PowerShell, Python, Bash) to automate routine database tasks, deployments, and monitoring to improve efficiency and reliability. 
- Strategic Collaboration: Work closely with development, infrastructure, and business intelligence teams to provide database expertise, support application development, and advise on best practices. 
- Technology Innovation.

We’re looking for a Frontend Developer who has experience dealing with large volumes of real-time data on the frontend with a strong knowledge in state management and in balancing SSR and CSR - optimizing both in cost and UX.

What you will do

Work with large volumes of real-time data, implementing techniques for efficient rendering and smooth UX under high load.

Develop and maintain user-facing features using Next.js, ensuring performance, responsiveness, and scalability.

Transform detailed UI/UX mockups into performant, maintainable front-end components.

Collaborate closely with backend developers to ensure seamless, non-painful integration, following best practices for API design and data exchange.

Handle large data transfers through WebSockets and manage this information across the application with state managers.

Requirements

3+ years of experience in frontend development using modern frameworks such as Next.js.

Strong experience with state management.

Experienced in rendering and handling large volumes of realtime data.

Experience following structured development processes.

Work Approach

You care about the developer experience as much as the end-user experience.

You work well in cross-functional teams and enjoy turning complex ideas into clear, functional UI.

You find the balance between moving fast and building for the long term.

You think critically about build-vs-buy decisions balancing speed, cost and control. 

Bonus Points

Experience working on high-load systems with performance in mind.

Experience working in FinTech, WEB3 or other fast-paced, data-heavy domains.

We are seeking a talented Talent Acquisition Specialist with a hands-on experience in recruiting non-tech professionals. As a Talent Acquisition Specialist you will play a pivotal role in identifying and securing exceptional candidates who possess skills and knowledge required for our success.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Assist in hiring process by sourcing, screening and shortlisting, and interviewing candidates
• Develop and implement effective recruitment strategies to draw in a large number of qualified candidates in DevOps and Security deps
• Manage the recruitment process from job posting to hiring
• Focus on candidate experience, ensuring fast and effective communication with candidates and hiring managers throughout the process
• Collaborate with hiring managers to effectively manage their expectations and ensure success

Requirements

• 1+ years of relevant full-cycle recruiting experience
• Experience with DevOps and Security hiring position
• Experience of conducting competency-based interviews
• Clear and concise verbal and written communication skills, including Upper — Intermediate English

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Medical insurance for employees
• Compensation for professional education and learning English
• Compensation for a sports subscription or sports equipment

Join our team — here you will find unlimited opportunities for personal and professional growth!

About the company
We are a group of product companies specializing in the development and promotion of mobile applications. Our main focus is iOS products with subscription-based monetization.
We are now launching a new direction — scouting, evaluating, and acquiring mobile applications. We work with investors who purchase apps as long-term assets, as well as acquire promising projects for our own growth.

Responsibilities:

• Search and analyze mobile applications for acquisition (ASO, monetization, growth potential).
• Work with marketplaces (Flippa and others), conduct negotiations, and close deals.
• Evaluate applications: traffic, profitability, promotion strategy, user metrics.
• Acquire and further develop applications within the company.
• Manage the company’s website and social media pages (LinkedIn, Facebook).
• Communicate with app owners.

• Build ROI and profitability forecasts for acquired assets.

   

Requirements:

• Experience in product management / business development / marketing or ASO.
• Strong understanding of subscription-based monetization models.
• English level B1–B2+ (written and spoken).
• 1.5+ years of experience as an analyst in mobile development (iOS/Android).
• Proficiency in SQL and experience with BI tools (Tableau, Looker, Power BI, etc.).
• Knowledge of mobile metrics (retention, ARPU, LTV, DAU/MAU, cohort analysis).
• Experience with Amplitude, AppsFlyer, or similar tools.

We offer:

• Competitive salary (base + performance bonuses).
• Modern office in the center of Warsaw.
• Career growth opportunities in the fast-growing mobile investments segment.
• Minimal bureaucracy and work in a professional, ambitious team.

Who are we looking for?

We are looking for a developer who is ready to join our team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Requirements:

• B2 English (Upper-Intermediate);
• At least 4+ years of commercial experience with JavaScript;
• At least 3+ years of commercial experience with Node.js;
• At least 2+ years of commercial experience with React.js;
• Experience with TypeScript and Nest.js;
• Experience working with meta-frameworks over React (e.g., Next.js, Remix);
• Experience with RDBMS and NoSQL databases;
• Experience with implementing automated testing platforms and unit tests;
• Experience with REST;
• Experience with Redux/Mobx or other state management libraries;
• Familiarity with modern interface pipelines and assembly tools;
• Ability to communicate well with process participants and team members related to business;
• Experience in integrating with external APIs;
• Solid understanding of object-oriented and functional programming;
  Flexibility and ability to adapt to changes;
• Ability to work closely with Product Managers and Engineering Team-members;
• Experience working with message brokers such as RabbitMQ, SQS, or NATS;
• Understanding and practical knowledge of Secure Software Development Life Cycle (SSDLC) principles;
• Experience building AI-powered solutions;
• Knowledge of observability and monitoring practices, including implementation of metrics, logs, and traces based on industry best practices.
   

Good to have:

• Experience with DevOps;
• Experience with cloud services such as AWS, GCP or Azure;
• Experience with CI/CD processes;
• Experience with Unit/E2E testing;
• Understanding of design and architecture principles;
• Experience with Infrastructure as Code (IaC);
• Experience with solution and system architecture;
• Experience using AI tools to enhance productivity;
• Experience building advanced AI agents;
• Familiarity with emerging protocols and specifications for AI agent systems, such as MCP, A2A, and AG-UI.

Our customer provides a property management software product and support services for the $100 billion Airbnb and vacation rental market. We are one of the fastest-growing high-tech start-ups in Tel Aviv, we are profitable and showing very promising results.
The team is all about accuracy, architecture, and impact. We handle complex business logic, data flows and transformations, and focus on providing high-most quality & accuracy.

Our team is growing, and we are looking for an experienced Full-Stack Web Developer to join our Growth Marketing team. In this role, you will own the development and optimization of our marketing websites and landing pages, ensuring they are fast, scalable, and user-friendly.

You will be responsible for building and maintaining new tools, widgets, and components to support marketing campaigns, conversion experiments, and various growth initiatives. This position requires a blend of technical expertise and a proactive, collaborative mindset to work effectively with designers, marketers, and conversion specialists.

​​​​​Responsibilities:

• Take ownership of developing and optimising our marketing websites and landing pages, ensuring they are fast, scalable, and user-friendly.
• Build and maintain new tools, widgets, and components to support marketing campaigns, CRO experiments, and growth initiatives.
• Collaborate closely with designers, marketers, CRO specialists, and the Development Team Lead within the Growth team to deliver impactful projects.
• Implement and maintain robust tracking solutions (GTM, GA, Mixpanel, HubSpot) to enable data-driven decision making.
• Ensure websites are SEO-friendly, accessible, and meet modern web performance standards.
• Troubleshoot, debug, and resolve full-stack issues efficiently.
• Contribute to a strong development culture by following best practices (code reviews, Git workflow, testing, documentation).
• Act as a proactive partner to the marketing team, suggesting improvements, new features, and innovative solutions
   

Requirements:

• 5+ years of professional web development experience, including corporate marketing websites.
• Proven full-stack skills with Next.js, React, WordPress, PHP, API integrations, and Git.
• Strong grasp of web performance optimisation, responsive design, accessibility standards, and testing/QA best practices.
• Hands-on experience with CRO, A/B testing, analytics, and marketing tech integrations (GTM, GA, Mixpanel, HubSpot).
• Awareness of security and data privacy best practices in web development.
• Ability to balance speed and quality in a fast-moving marketing environment.
• Comfortable working at the intersection of marketing and technology, bridging creative ideas with technical execution.
• Excellent problem-solving skills and attention to detail, with a “can-do” attitude.
• Strong communication and collaboration skills — able to work effectively with non-technical stakeholders.
• Self-driven, curious, and always looking for smarter, faster, better ways to deliver impact.
   

We offer

People: The new team is just being built. You will work directly with our client’s side representative and have your influence on the crucial designs and architecture of the applications.

Self-development: We guarantee regular challenges and the ability to make your own decisions, you will be able to visit leading international tech conferences and organize meetings on the client’s side.

About Role :

We are looking for a perfect candidate who has a passion for the SaaS industry (experience with payments is a huge plus!) and a knack for creating compelling content. When you become a part of us you will be responsible for writing, rewriting, and publishing content that drives engagement and educates our audience.
 

Key Responsibilities:

Content Creation: Generate, edit, and refresh high-quality content, including blog posts and articles, that is clear, compelling, and optimized for search.
Content Management: Upload, format, and manage articles and other content using WordPress and HubSpot.
Collaboration: Work with the marketing and design teams on content projects.
AI Integration: Utilize modern AI tools to assist in research, content generation, and process optimization.

What You'll Need:

- Understanding of or keen interest in the SaaS industry or FinTech space.
- Familiarity with AI tools for content ideas generation will be a plus.
- English at B2-C1 level
- 1-2 years of experience
 

What you’ll get:

- A competitive $ based salary with the potential to scale.
- A comprehensive benefits package, including Yoga, English classes, and Dental Insurance to name a few.
- Mentorship and career growth opportunities.
- Fully paid sick leave.
- Annual vacation of 14 working days.
- The potential to work with and learn from people in a variety of roles.
- To be part of a real team and work with some truly outstanding people.
 

Please, share samples of the relevant experience and let's have a chat ASAP!

Description

Our customer is a global leader in digital media and entertainment services across film, video and online content from capture to consumption.

Since 1915, our customer has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post production, distribution, asset and workflow management and new digital solution-based technologies.

This position is ideal for individuals who have the drive and desire to ‘make things’. It requires a highly motivated individual with attention to details and a hunger to learn and solve problems.

Requirements

Shifted working hours – Readiness to work till 12 AM Kyiv time

Required Experience

• 6+ years of experience working on machine learning applications and deploying AI/ML models into production environments;
• Strong understanding of AI/ML concepts, algorithms, and technologies.
• Proficiency in Python and experience in machine learning frameworks, (i.e. PyTorch, TensorFlow).
• Experience building and automating scalable machine learning pipelines in cloud ecosystems (Azure, AWS, GCP);
• Familiarity with cloud tools like S3, EC2, SageMaker, and Lambda;
• Advanced knowledge of Machine Learning models and LLM.
• Expertise in neural networks, computer vision, NLP, and/or reinforcement learning.
•  

Preferred Experience

• Experience with building and fine tuning various image, text, audio, and video classification models, such as shot/scene detection, captions, object labeling, attention scoring, etc.
• Experience with Media and Entertainment industry file formats and applications (IMF, Protools, MXF, 3D, etc)
• Experience with any of the following: NVIDIA Enterprise AI Solutions, AWS SageMaker, AWS Bedrock, AWS Clean Rooms, Data Lakes
  Experience with fine tuning models, training, validating, testing, and deploying in production setting.

Job responsibilities

An engineer in this position will design, develop, and architect services for the platform, in addition to:

• Contributing to cutting-edge R&D initiatives including service integration with emerging
  frameworks and platforms.
• Assisting with technical resolution of issues on mission critical production systems (you build it, you own it, you run it.)
• Thinking out of the box to come up with solutions that scale, are fault-tolerant, easy to grasp and elegant.

You are a universal soldier, a Swiss army knife when it comes to building a platform from scratch or adding some fancy features to a marketplace in prod. You're comfortable working with a talented band of designers and engineers. Does that sound like you? Then we have an opportunity for you.

Who you are:

☑ You are able to communicate with clients and team members on various work-related topics, and defend argument your solutions;

☑ You have experience with React framework, you use HOCs, custom hooks, and context APIs, and implement complex state management solutions;

☑ You have experience in optimizing the performance of an app via lazy loading, memoization, etc.

☑ You have experience with NodeJS runtime and you worked with PostgreSQL or other relational DBs;

☑ You are eager to develop your skills in managing REST and GraphQL queries via Apollo or similar libraries;

☑ You are capable of deploying your results via Docker, GitHub Actions;

Bonus points for:

+ You worked with Strapi CMS;

+ You can set up CI/CD autonomously;

+ You are capable of speaking English to talk to a client.

We welcome your willingness to develop your skills in the full-stack skill tree. We could guide, share our knowledge, and support you in the journey to an engineering leader.

As a full-stack engineer, you'll

→ Write and debug code;

→ Build and architect systems for stand-alone products from scratch;

→ Make a technical assessment of requirements and designs;

→ Take part in the estimate process.

What we offer

→ You will never be alone. Join a crew of 70+ people engaged in web development who deliver results for top US-based clients.

→ You will work on exciting projects in the healthcare, fintech, and real estate industries.

→ A variety of projects: web platforms, marketplaces, or even TV apps.

→ A chance to grow, progress in professional and soft skills and learn English.

→ Paid sick leaves & vacations, social benefits after a year of work.

→ No gambling or betting, no unpaid overtime, and no BS.

N-iX is looking for a Senior .NET Engineer for one of our clients. 

About the project: we are developing a cutting-edge web-based AI application tailored for manufacturing companies. The solution leverages modern architectural patterns and robust technologies to ensure scalability, maintainability, and high performance.

 

Responsibilities:

• Design, develop, and maintain scalable backend services using .NET and C#.
• Implement clean, maintainable, and testable code following best practices and design principles.
• Build and expose secure APIs and integrate with external systems and services.
• Design and optimize data access layers using EF Core and SQL databases.
• Contribute to architecture decisions, ensuring performance, scalability, and reliability.
• Implement monitoring, logging, and alerting to maintain system health and observability.
• Collaborate with cross-functional teams to deliver features from concept to production.
• Participate in code reviews, mentoring, and continuous improvement of development processes.

Requirements:

• 5+ years of professional experience with C# and .NET
• Strong understanding of software architecture principles — SOLID, DDD, Clean Architecture, and design patterns.
• Experience in building and securing RESTful APIs with ASP.NET Core (MVC/Minimal API, JWT/OIDC).
• Proficiency in relational databases, preferably PostgreSQL, with hands-on experience in EF Core and query optimization.
• Familiarity with event-driven architectures and messaging systems (e.g., Azure Service Bus, RabbitMQ, or Kafka).
• Experience with cloud-based development, Azure services, Docker, and CI/CD pipelines.
• Knowledge of testing practices (unit/integration testing, static analysis) and code quality standards.
• Understanding of security best practices (OWASP Top 10, secure coding, OAuth2).
• Exposure to observability tools like Serilog, OpenTelemetry, or Application Insights.
• Strong problem-solving skills, sense of ownership, and ability to work in a collaborative, cross-functional team.
• Upper-intermediate English and effective communication in distributed teams

Why Join Us?

🔹 100% remote | 🌎 Global team | ⏳ Full-time

Join a stable, long-term project that's been in continuous development for 5+ years. The project offers consistent, meaningful work on a mature financial services platform.

Project overview:
It is a comprehensive financial services platform built for an established insurance and financial services company. The platform handles:

- Insurance products (motor, life, property, major medical)

- Loan management (vehicle, personal, mortgage, commercial)

- Investment and annuity products

- Digital client services and employee benefits

- Real-time financial transactions and reporting

- AI document processing
 

This is a production system processing real transactions for real customers, with established business processes and regulatory compliance requirements.

Why This Position is Different?
 

✅ Stable, Long-term Project: Same project for 5+ years, deep domain expertise

✅ Mature Codebase: Well-structured, documented, with established patterns

✅ Real Business Impact: Your code affects real financial transactions and client services

✅ Technical Variety: Polyglot architecture (Node.js + Python/Django), multiple services

✅ Professional Growth: Become an expert in financial services technology


What You'll Do:

Work on a mature financial platform with real business requirements:

- Maintain and enhance banking/lending features, payment processing, and compliance workflows

- Work across our polyglot microservices architecture (Node.js/TypeScript and Python/Django)

- Implement complex business logic for insurance products, loan origination, and investment services

- Build real-time data processing systems using WebSockets and event-driven patterns

- Integrate with third-party services (DocuSign, payment gateways, banking APIs)

- Full-stack development from REST APIs to React frontends

- Ensure transaction integrity and regulatory compliance

- Collaborate with a stable team that knows the domain deeply

Technical Requirements:
 

- 5+ years Full Stack development with both Node.js/TypeScript AND Python/Django

- Strong React.js, Redux, and modern frontend development

- PostgreSQL expertise including complex queries, transactions, migrations

- Experience with both Knex/Objection.js (Node) and Django ORM

- Microservices architecture experience

- Real-time systems (WebSockets, Socket.io, Celery)

- AWS and Docker experience

- RESTful API design with JWT/OAuth authentication

- Testing frameworks (Jest for Node.js, pytest for Python)

- Financial or insurance systems experience is a plus

- Strong English communication (B2-C1)

- Overlap with Eastern USA timezone for meetings
 

Tech Stack
 

Backend:

- Node.js/TypeScript: Koa.js, Objection.js, Knex.js

- Python: Django 4.2+, Django REST Framework, Celery

- PostgreSQL, Redis
 

Frontend:

- React, Redux, Material-UI

- TypeScript, Vite

- Formik, Yup validation

Infrastructure:

- AWS (S3, EC2, RDS)

- Docker, PM2, Gunicorn

- Socket.io, WebSockets

- DocuSign, Payment APIs

- Jest, Supertest, pytest

- Swagger/OpenAPI

What We Offer

- Long-term stable position on established project

- 20 days PTO (25 after 3 years)

- 10 sick days, national holidays, 2 company days

- Well-being budget

- Maternity/paternity leave

- Professional development reimbursement

- Hardware as needed

- Stable, professional team environment

Process

Quick and efficient: HR screening → Technical discussion → Practical coding session → Offer

Apply now for a stable, long-term position on an established financial services platform.

Quantum is a global technology partner delivering high-end software products that address real-world problems.

We advance emerging technologies for outside-the-box solutions. We focus on Machine Learning, Computer Vision, Deep Learning, GIS, MLOps, Blockchain, and more.

Here at Quantum, we are dedicated to creating state-of-art solutions that effectively address the pressing issues faced by businesses and the world. To date, our team of exceptional people has already helped many organizations globally attain technological leadership.

We constantly discover new ways to solve never-ending business challenges by adopting new technologies, even when there isn’t yet a best practice. If you share our passion for problem-solving and making an impact, join us and enjoy getting to know our wealth of experience!

About the position

Quantum is expanding the team and has brilliant opportunities for a Senior Data Science / LLM Engineer. The client is a technological research company that utilizes proprietary AI-based analysis and language models to provide comprehensive insights into global stocks in all languages. Our mission is to bridge the knowledge gap in the investment world and empower investors of all types to become “super-investors.”

Through our generative AI technology implemented into brokerage platforms and other financial institutions’ infrastructures, we offer instant fundamental analyses of global stocks alongside bespoke investment strategies, enabling informed investment decisions for millions of investors worldwide.

Must have skills:

• 4+ years of commercial experience as a Data Science Engineer
• Strong knowledge of linear algebra, calculus, statistics, and probability theory
• Knowledge and experience with algorithms and data structures
• 2+ years of experience with LLM and Natural Language Processing-related tasks
• Knowledge of modern DL architectures
• Experience with at least one of the Deep Learning frameworks (Tensorflow, PyTorch)
• Experience with SQL
• Strong knowledge of OOP
• At least an Upper-Intermediate level of English (spoken and written)

Nice to have skills:

• Experience with production ML/DL frameworks (OpenVino, TensorRT, etc.)
• Docker practical experience
• Experience with Cloud Computing Platforms (AWS, GCloud, Azure)
• Participation in Kaggle competitions

Your tasks will include:

• Full-cycle data science projects
• Data analysis and data preparation
• Development of NLP solution and AI-based chatbots
• Developing models and deploying them to production
• Sometimes, this will require the ability to implement methods from scientific papers and apply them to new domains

We offer:

• Delivering high-end software projects that address real-world problems
• Surrounding experts who are ready to move forward professionally
• Professional growth plan and team leader support
• Taking ownership of R&D and socially significant projects
• Participation in worldwide tech conferences and competitions
• Taking part in regular educational activities
• Being a part of a multicultural company with a fun and lighthearted atmosphere
• Working from anywhere with flexible working hours
• Paid vacation and sick leave days

Join Quantum and take a step toward your data-driven future.

💻 Requirements:

• Experience in outsource company is required
• 2–3 years of proven experience as a Business Analyst
• Strong skills in requirements gathering, analysis, and stakeholder communication
• Hands-on experience with documentation (SRS, WBS, RBA matrices, stakeholder matrix, etc.)
• Proficiency in Jira and Confluence (backlog management, creating epics, maintaining documentation)
• Experience preparing wireframes, diagrams, and supporting materials for the team
• English level – Upper-Intermediate (B2) or higher
• Strong analytical thinking, attention to detail, and ability to structure information clearly
  Ability to collaborate effectively with the team and meet deadlines
   

🤝 Nice to Have

• Experience participating in discovery phases and preparing client-facing presentations
• Experience facilitating grooming sessions and demo meetings with the internal team
• Understanding of QA processes and ability to assist in testing complex features
• Basic knowledge of prototyping and UX design
• Experience preparing commercial proposals and supporting pre-sale activities
  Basic understanding of business process automation
   

✔️ Key Responsibilities:

• Communicate with stakeholders to gather and analyze requirements
• Create and maintain backlog items (user stories, tasks, improvements)
• Maintain project documentation in Confluence (Glossary, Validation rules, stakeholder matrix, RBA matrix, diagrams, etc.)
• Analyze the market and prepare recommendations for improvements or expansion
• Work in Jira: create epics, tasks, and maintain backlog structure
• Participate in sprint planning, grooming sessions, and demos
• Validate designs against user stories and requirements
• Prepare additional documentation as needed (wireframes, diagrams, presentations)
• Support discovery and pre-sale phases by analyzing requirements and preparing deliverables

Hi!
We’re excited to introduce you to Softsich!

We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• SoftSwiss BackOffice work experience
• English level: Upper-intermediate+
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.

We offer:

• A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send us your CV now to learn more!