Jobs at Djinni

About the Company:

Our client is a San Francisco-based cybersecurity startup helping organizations secure and manage sensitive data. Their AI-powered platform discovers, classifies, and protects sensitive data across cloud apps, infrastructure, and internal systems, preventing leaks and ensuring compliance.

About the Product:
The first AI-native data leak prevention (DLP) solution, designed for modern enterprises. It protects sensitive data across SaaS, email, endpoints, and AI tools with high accuracy and minimal disruption. The Developer Platform allows flexible integration of data protection capabilities.

About the Role:
As a Backend Engineer, you’ll build low-latency, real-time microservices for detecting sensitive data. This team focuses on data exfiltration prevention on endpoints (MacOS or Windows), developing core platform features using deep OS-level knowledge.

Requirements:

• Minimum 5+ years of related work experience.
• Expertise in one of the following: Objective-C, Swift on MacOS or C/C++ on Windows.
• Demonstrable expertise in developing agents on one of MacOS or Windows:
• On MacOS, practical development experience with Endpoint Security System Extension is required. A plus will be knowledge of IOKit and of MacOS VFS model.
• On Windows, practical development experience with WDF (Windows Driver Frameworks), filter drivers and familiarity with user mode apps is required.
• Readiness to learn other systems languages (e.g. Rust, Go, Python). Prior experience in one of these languages is a definite plus.
• Experience with kernel-level debugging processes and tools. Ability to use reverse engineering techniques and debugging of kernel space code.
• Ability to decompose complex business problems and own them end to end across teams.
• Upper-Intermediate English.

Responsibilities:

• Designing and developing data exfiltration prevention apps, drivers, system extensions and services on MacOS or Windows.
• Maintaining and evolving mission-critical agents on endpoints.
• Own complex features from design to delivery and troubleshoot issues from customers.
• Designing and building secure software with cross-platform deliverables (Windows, MacOS).

• Writing and maintaining documentation about internal and public services.
   

   

What we offer:

• Long-term employment with competitive compensation, based on experience.
• Possibility to work remotely.
• An open, transparent and fun work culture.
• Multi-national team and collaborative work environment.
• Continuous knowledge sharing with engaged co-workers.
• Career and professional growth opportunities.

Aweb is an internet marketing agency that has successfully promoted clients' sites since 2006 using search engine optimisation (SEO) and contextual advertising (PPC). We help clients see how effective internet marketing can benefit and help their businesses grow.

We invite to our team a responsible, self-organised, empathetic, and compelling account manager to work with Aweb´s Key Clients.

Main Tasks:

• build long-term trust relations and promote the growth of loyalty of the agency's key clients;
• analyse customer needs and work with them;
• solve development tasks project most optimally;
• coordinate the work of a team of technical specialists;
• control the project execution terms.

Necessary Hard- and Soft-skills:

• experience of successful B2B projects support at least one year;
• knowledge of English (spoken and written) at least Upper-Intermediate;
• knowledge of Ukrainan at native speaker's level / the level of the native speaker;
• mandatory expertise in communication, conducting complex negotiations with clients;
• the ability to quickly find answers to any questions;
• the ability to understand the client's needs, the ability to correctly transform his wishes into tasks;
• notable analytical abilities;
• the ability to accurately and clearly formulate thoughts - orally and on paper;
• multitasking, ability to switch quickly.
• It will be an advantage:
• knowledge of the basics of Internet marketing.

We offer:

• a decent salary;
• official employment;
• the loyal attitude of management;
• office in Darnytska Square or remote work.

Our job offer provides:

• the opportunity to develop and realise your potential in interesting and top-class projects;
• an experienced mentor during the trial period;
• regular seminars from Google employees, as well as the opportunity to attend Google conferences in Ukraine and abroad;
• participation in internal seminars and exchange of useful information with related departments in an informal setting with pizza and sushi;
• corporate library and virtual repository of knowledge and experience.
• comfortable workplace (not open space), equipped with two monitors;
• flexible management, availability to discuss ideas and perspectives;
• efficient team and friendly atmosphere.

By joining our team, you can work with people motivated by success and involved in a common cause.

To receive an invitation for an interview, we will ask you to complete a test task, the link to which you will receive in response to your feedback.

About the Job

As a Hardware and Electronics Engineer, you will be a key part of our hardware development team, driving the design and development of advanced electronic circuits. With our world-class team, you will play a pivotal role in pushing the boundaries of embedded electronics and power systems. 

You will work closely with stakeholders from hardware, firmware, and testing to develop, optimize, and validate electronic circuits for cutting-edge applications. With a focus on high-performance PCB design and prototyping, you will support our mission to set new benchmarks in electronic system reliability and efficiency.

What is your Day to Day Mission:

• Design of digital and analog circuits, PCB layout and optimization.
• Participation in the development and design of new products.
• Implementation of new product models into mass production.
• Testing, troubleshooting, and debugging of product prototypes.
   

What you bring to the team:

• Knowledge of modern analog and digital components and principles of electronic circuit design.
• Understanding and experience with digital interfaces: I2C, SPI, UART, CAN, RS232/RS485, PWM, USB, Ethernet.
• Professional proficiency in Altium Designer (library creation, routing, DRC, manufacturing output files).
• PCB layout (2–6 layers): analog, digital, power, and high-speed sections (MCU, SoC, MIPI, USB, Ethernet, CAN).
• Preparation of complete documentation package for PCB manufacturing and assembly.
• Ability to work with measurement equipment (oscilloscope, spectrum analyzer, logic analyzer) and soldering tools.
   

Nice to have:

• Basic knowledge of SolidWorks or other CAD tools for mechanical integration.
• Experience in analysis and compliance with EMC and safety standards.
• Experience with UAVs, video transmission systems (analog and digital), and communication systems (ELRS, TBS Crossfire, LoRa).
• Hands-on experience with FPV drone control and configuration of Betaflight / ArduPilot / INAV systems.
• Basic understanding of MAVLink and CRSF protocols.

Why Quantum-Systems:

• We Stand with Ukraine
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

The Kyiv Independent — Ukraine’s biggest English language publication, is looking to fill an Account Manager/Sales Manager position.

The Kyiv Independent is Ukraine’s main English-language news outlet. It was founded in November 2021 by a team of reporters and editors who were fired from the Kyiv Post for defending editorial independence, in partnership with a media consultancy company Jnomics. Today it’s a team of around 80 people based mostly in Kyiv. Publishing in English, we serve as Ukraine’s voice in the world and the world’s window into Ukraine.

Their mission:
Serve as the bridge between Ukraine and the world, delivering reliable news, context, and on-the-ground reporting.

Type of cooperation: hybrid (Kyiv) or remote.

Your journey: message from the Recruiter > Interview > Test task > Final Interview > Job Offer.

We’ll have a match if you have:

• 3+ years of professional experience as an Account Manager.
• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience with Google Analytics (as there is a lot of work with programmatic advertising).
• Professional experience with HubSpot, Notion, and Google Workspace.
• A strong sense of ownership and accountability within your area of responsibility.

Responsibilities:

• Communication with clients, from the first email/call to closing the deal.
• Build and nurture trusted, long-term relationships with our customers.
• Working with advertising on KI’s website, and coordination between teams (especially editorial, SMM, and the finance department).
• Resolve customer inquiries and issues with efficiency and professionalism.
• Anticipate and prevent potential customer challenges before they arise.

Why The Kyiv Independent?

• Involvement with the largest and most influential English-language publication in Ukraine.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• A meaningful publication that seeks not merely profit, but aims to convey the truth and serve as a bridge for international readers, helping them understand events in Ukraine.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Well-established processes and no barriers to growth within the company.
• Powerful social package and fair compensation.

The company provides all the conditions for you to fully realize your talents. It is devoted to its people, and this dedication doesn’t end when the workday is over. They never leave their employees to face their challenges alone, whether professional or personal.

Join The Kyiv Independent!

We are seeking a talented and experienced Senior Java Backend Developer to join our growing team. In this role, you will be responsible for backend development of an innovative mobile application that enables seamless remote interaction with vehicles. The application allows users to monitor vehicle status and perform remote actions such as locking/unlocking doors, controlling climate settings, and more. If you are passionate about building scalable backend systems and enjoy working on cutting-edge connected car technologies, we’d love to hear from you!

Requirements

• Experience with recent versions of Java, Kotlin; Spring Boot
• Knowledge of OpenAPI, REST API, GraphQL implementation.
• Ability to analyze and solve issues independently (business-related bugs, build issues, tests failing locally, etc)
• Skills in debugging Java / Kotlin applications.
• Experience with creation of unit and integration tests.
• Proactive, detail-oriented, diligent – delivering code only after it has been properly (locally) tested by the developer.
• Knowledge of Gradle, git, SonarQube, and JFrog Artifactory.
• Experience with Azure DevOps, CI/CD build processes.
• Fluent verbal and written communication skills in English.

Job responsibilities

• Develop and maintain backend services for vehicle remote interaction using Java and Kotlin.
• Design and implement REST API and GraphQL endpoints, utilizing OpenAPI and Swagger UI.
• Implement comprehensive tests (unit, integration) and ensure thorough local testing before delivery.
• Suggest technical solutions, improvements and alternative approaches to enhance the project.
• Manage CI/CD processes using Gradle and Azure DevOps.
• Ensure code quality through SonarQube.

Spalah is a Ukrainian venture builder that connects ambitious tech businesses with the international stage, fostering an ecosystem for rapid growth. We unite visionary founders and diverse talent to create companies that drive global progress. Our portfolio features over 10 projects spanning Adtech, Martech, Mobile apps, and more.

 

As we scale, we are seeking Creative Motion Designer to join our AppLab — our venture-backed team testing bold ideas, building next-gen health & welness, productivity apps, and empowering users worldwide to live better lives.

What you will be doing:

- creating short videos to promote the application on Facebook, Instagram or TikTok;
- ability to work with templates from stock images — find, disassemble, & change;
- innovating by seeking fresh ideas and developing creative concepts;
- enhancing performance by analysing creative results and creating variations of successful concepts;
- collaboration with ChatGPT on text for creative videos;
- collaborating closely with marketing specialists to brainstorm ideas and assess competitive advertising strategies.

Your background:

- over 3 years of experience with Adobe tools (After Effects, Photoshop, Illustrator);

- familiarity with Figma and creating UI animations;

- proven experience in designing creatives and illustrations;

- solid understanding of animation principles;
- basic copywriting skills;
- experience writing prompts with ChatGPT;
 

- keen awareness of the latest design and animation trends.

 

What we offer you:

- flexibility and freedom:choose fully remote, hybrid, or office-based work yourself;

- strong team:work alongside some of the industry’s top talent;

- unlimited growth:grow in multiple directions, get freedom to launch your own product;

- career development: take courses, attend top-notch conferences, explore digital library for nonstop growth;

- health support: get medical insurance, paid vacation and sick leaves, and access to a corporate psychologist;

- fun and culture: enjoy off site parties, team-buildings, sport events, and corporate gifts.

 

Thanks for your time.
Let`s bring things to the next level?

About Us:
Larch Networks has been a leader in network solutions since 2009, with offices in Israel and Kyiv. We specialize in both software and hardware for network equipment, providing advanced, secure, and reliable network products for our customers. Our team of engineers is renowned for its expertise in designing and integrating high-load switching and communication platforms, thin clients, Linux, and embedded devices for IoT, enterprise, telecom, and industrial applications. We are committed to delivering innovative and cost-effective solutions.
 
Role Overview:
As a Senior Networking Automation QA Engineer at Larch Networks, you will play a crucial role in ensuring the quality of our cutting-edge networking products, including switches, routers, and network packet brokers. You will design and implement custom Python-based test automation frameworks to enhance the testing process, ensuring alignment with best practices and technological advancements to maintain high software quality standards.
 
Key Responsibilities:
 

• Design and implement Python-based test automation frameworks for networking products such as switches, routers, and network packet brokers.
• Develop and execute comprehensive test plans to ensure products meet high-quality standards.
• Collaborate with development teams to integrate test automation into the development process and address issues promptly.
• Stay current with industry trends and best practices in test automation and quality assurance for networking products.
• Collaborate with members of the Quality Assurance team.
• Align test automation strategies with customer needs.
   

Requirements:
 

• Experience in the networking industry, specifically with the configuration of switches and routers.
• In-depth understanding of networking technologies, protocols, and architectures, including L2/L3 and protocols such as ARP, VLAN, STP, IGMP, BGP, and SNMP.
• Experience in Software Testing and Quality Assurance, with a focus on test automation and scripting.
• Proficiency in Python and experience with other scripting languages.
• Experience with network testing and monitoring tools such as Spirent and Ixia.
• Knowledge of tools such as Git and Docker.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
   

Why Join Us?
At Larch Networks, we constantly seek professionals to offer our clients the best high-quality products. Join our effective and talented team to reach new horizons and grow with us. We have a friendly team of professionals with no blockers in communication. The level of tasks and projects is very high because we work with renowned world leaders in our subject area. We maintain a great work-life balance — we know how to work and relax. Apply now to be part of our dynamic team!
 

Про компанію Larch Networks

We provide exceptional electronics and software engineering expertise, design and integration of high-load switching and communication platforms, thin clients, Linux and embedded devices for IoT (internet of things), enterprise, telecom, industrial applications.



 

🚀Join a team where data drives impact

At Uvik Software, we build world-class dedicated development teams and deliver high-quality software solutions to clients worldwide.

We’re passionate about clean code, strong collaboration, and modern technologies. Now, we’re looking for a Data Analyst who thrives on transforming data into strategic insights and has a solid background with Snowflake.
 

🎯About the Role

As a Data Analyst, you will play a key role in unlocking the value of data for our clients. You’ll work with modern cloud data infrastructures, focusing on Snowflake, to support high-impact analytics projects.
 

🔑Responsibilities

• Analyze large-scale datasets using SQL, delivering clear, actionable insights
• Perform advanced querying, profiling, and data transformation directly in Snowflake
• Design and maintain ETL pipelines for efficient data preparation
• Build interactive dashboards and reports using Power BI or Tableau
• Access and manage cloud data via AWS services (e.g., S3, Glue, Redshift)
   

🧩Requirements

• 5+ years of experience as a Data Analyst working with large datasets
• 2+ years of hands-on experience with Snowflake (querying, modeling, optimization)
• Strong SQL skills for complex querying and transformations
• Proficiency with data visualization tools: Power BI and/or Tableau
• Solid understanding of ETL processes, data modeling, and data warehousing
• Experience with AWS data tools (S3, Glue, Redshift)
• Strong English communication skills (verbal and written)
   

🌍 What We Offer:

We provide an environment where each specialist can grow professionally and work on exciting, high-impact projects.

• Working conditions: Contract model: B2B or FOP
• 18 paid vacation days per year/ 12 paid sick leave days.
• Performance review every 6 months
• Paid professional development — courses, certifications.
• English lessons — 50% compensated.
• Comfortable equipment: MacBook + corporate package.
• Flexible schedule and a supportive, friendly team.
   

Join us at Uvik and help turn data into smart decisions.

🚀 Apply now and be part of a tech-driven, globally distributed team!

We are seeking an experienced Influencer Marketing Manager with a background in iGaming to join the team at EmbyAd Marketing Agency. Our agency owns a unique technology that enables the creation of unforgettable gamified marketing experiences delivering exceptional value for both – our clients and their audiences. At this stage, we are building a team of seasoned professionals to expand our market presence and introduce our technology to new clients, launching high-impact campaigns that take conversions to the next level.

Responsibilities:

• Lead the identification, outreach, and onboarding of influencers, securing partnerships that maximize results for both the client and the agency;
• Plan and execute influencer advertising campaigns across platforms including YouTube, Twitch, Kick, TikTok, and Instagram, following the approved marketing strategy and ensuring timely delivery of all campaign assets;
• Track, interpret, and report on campaign data, offering clear insights and data-driven recommendations to boost performance;
• Manage multiple influencer campaigns simultaneously for active clients while contributing to the creation and presentation of proposals for new business opportunities;
• Conduct continuous market research to identify promising influencer channels and meet monthly targets for expanding and diversifying the agency’s influencer network;
• Assess potential influencer collaborations to ensure strong alignment with client branding, messaging, and campaign objectives;
• Develop and suggest creative approaches and tactical improvements aimed at enhancing campaign engagement and conversion outcomes;
• Maintain professional and clear communication in English;
• Organize daily priorities, coordinate cross-team updates, and maintain momentum toward campaign deadlines while ensuring full visibility on negotiation status and performance results;
• Work closely with your line manager to align campaign execution with overarching marketing goals, ensuring a consistent and strategic direction.

Requirements:

• At least 2 years of experience in the iGaming industry, specifically in Tier 1-2 markets;
• Proven success in influencer outreach, negotiation, and managing influencer marketing campaigns;
• Established network of content creators and a proven track record of executing successful influencer campaigns;
• Strong ability to assess influencer fit for brand collaborations and maintain productive relationships;
• Excellent written and verbal communication skills in English;
• Performance-oriented, with a deep understanding of key metrics and strategies for optimization;
• Strong analytical skills to evaluate campaign results and provide actionable insights;
• Proactive and collaborative mindset, with a focus on delivering measurable results.

On behalf of our Client, a well-established financial institution from the Caribbean region, Mobilunity is looking for a Senior Product Designer for a long-term engagement.

Our Client is the largest bank in the Caribbean region that serves 14 countries/territories. The aim is to make this organization from a traditional bank into a new era of fintech, working on the edge of what current fintech may offer.

As a Senior Product Designer, you will take full ownership of a product and drive the end-to-end design process — from problem discovery and stakeholder alignment to delivery and iteration.

You will work in a fully remote, globally distributed team, collaborating closely with Product Managers, Engineers, and Business stakeholders across different time zones.

This role requires a high level of autonomy, strong product thinking, and the ability to operate in ambiguity. You will proactively shape requirements, facilitate discussions, and ensure design consistency across the product ecosystem.

Responsibilities:

• Own the entire design lifecycle of a product: discovery, ideation, validation, delivery, and iteration.
• Work with limited or high-level requirements, proactively clarifying problems and defining scope.
• Brief, challenge, and align stakeholders by translating business goals into clear design problems.
• Design intuitive, scalable, and accessible user experiences for web and mobile platforms.
• Create and maintain user flows, wireframes, prototypes, and high-fidelity designs.
• Ensure design quality and consistency with the Design System and Design Foundations.
• Collaborate closely with Product Managers and Engineers to ensure feasibility and high-quality implementation.
• Act as a design owner and advocate in cross-functional discussions and decision-making.
• Conduct usability testing, analyze insights, and iterate based on user and business feedback.
• Identify UX gaps and opportunities beyond assigned tasks and proactively propose improvements.

Qualifications:

• (Optional) Bachelor’s degree in Design, Computer Science, or a relevant field.
• 5+ years of experience as a Product Designer / UX Designer / UI Designer in digital products.
• Proven experience owning design for a product or major feature from concept to launch.
• Strong portfolio demonstrating product thinking, problem-solving, and real-world impact.
• Advanced proficiency in Figma (components, auto-layout, design systems).
• Experience working with Design Systems and Design Foundations at scale.
• Ability to work effectively in remote, distributed teams.
• English proficiency at C-level (written and spoken).
• Strong communication skills — able to explain design decisions to both technical and non-technical stakeholders.
• Comfortable working in ambiguous environments with minimal guidance.
• Experience in product discovery: research, workshops, problem framing.
• Knowledge of accessibility standards (WCAG).

Preferred Skills:

• Understanding of technical constraints and handoff best practices.
• Basic knowledge of HTML/CSS; JavaScript is a plus.
• Experience facilitating workshops or stakeholder alignment sessions.

In return, we offer:

• The friendliest community of like-minded IT people
• Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the widest variety of modern technologies
• Perfect office location in the city center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with the possibility to fit together both
• No open-spaces setup — separate rooms for every team’s comfort, and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Never-ending fun: sports events, tournaments, music band, multiple affinity groups
  
  🐳 Come on board, and let’s grow together! 🐳

We are looking for a Flutter developer to join our company on a full-time basis and work on the development of a mobile application for Android.
The role involves building interactive user interfaces, implementing animations, and contributing to the overall architecture of the application.

Responsibilities

• Develop mobile application UI using Flutter
• Design and implement custom animations and interactive UI elements
• Build animated, game-like interaction flows within a consumer mobile app
• Ensure smooth performance (60 fps) on low-end Android devices
• Optimize memory usage and rendering performance
• Architect and structure Flutter codebase following best practices
• Choose and implement appropriate state management and app architecture
• Integrate backend APIs and handle server-driven logic
• Collaborate with product and design teams to translate requirements into technical solutions
• Write clean, maintainable, and well-documented code
• Participate in code reviews and technical decision-making

We are looking for a Strong Middle Affiliate Manager (iGaming) who knows how to build solid partnerships, work with traffic and data, and scale profitable campaigns. If you have hands-on experience in iGaming, understand affiliate models, and are eager to grow in a performance-driven environment — let’s talk.

What you will do:

Partnerships & Negotiations:

• Conducting negotiations with partners regarding cooperation terms.
• Agreeing on CPA / Hybrid / RevShare models and securing exclusive deals.
• Participating in international conferences and face-to-face business meetings.
• Building and maintaining long-term partner relationships.
• Searching for and launching new offers.

Operations:

• Launching test and live campaigns.
• Scaling profitable campaigns.
• Data-driven analytics and decision-making.
• Setting up postbacks.
• Configuring offers in Keitaro.
• Registering accounts in affiliate programs.
• Adding and managing brands in WordPress.

Finance & Control:

• Monthly financial reconciliations.
• Distributing traffic between media buyers within campaigns.
• Maintaining financial reports and tables.
• Synchronization and coordination with the finance manager.

What we expect from you:

• 1+ year of experience in iGaming / Affiliate Marketing.
• Strong understanding of affiliate models: CPA / Hybrid / RevShare / CPL.
• Hands-on experience with Keitaro.
• Understanding of main traffic sources (SEO, PPC, ASO, UAC, etc.).
• Experience with affiliate platforms (Affilka, Referon, NetRefer, etc.).
• Experience in traffic sales or managing affiliate deals.
• Experience working with affiliate program admin panels.
• Participation in international conferences, business meetings, and networking.
• Experience with CRM systems (will be a plus).

Personal qualities:

• Structured mindset and strong attention to detail.
• Responsibility and reliability.
• Ability to work in a multitasking environment.
• Strong communication skills and conflict-resolution abilities.
• Result-oriented mindset.
• Creativity and proactiveness.
• Team player.
• Genuine interest in the iGaming niche.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Bar-raising.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

We are looking for a Manual QA Engineer to join our team on a full-time basis and test a mobile Android application.
The role focuses on ensuring app stability, performance, and usability on low-end Android devices.

Responsibilities

• Perform manual testing of an Android mobile application
• Test the app on low-end Android devices (1–2 GB RAM)
• Validate UI behavior, animations, and user flows
• Identify performance issues such as freezes, lag, and memory-related crashes
• Reproduce, document, and report bugs with clear steps and evidence
• Verify fixes and perform regression testing
• Test different device configurations, screen sizes, and Android versions
• Collaborate with developers to clarify issues and improve app quality
• Ensure overall usability and stability across target markets

We are looking for a strong Middle+ Automation QA Engineer with 3+ years of experience to become the first QA Automation specialist on the fire safety and IoT project and build automation processes from scratch.

Requirements

Must Have

• 3+ years of experience as an Automation QA Engineer
• Strong knowledge of Playwright with TypeScript
• Experience working with Allure Report
• Experience with Python
• Strong experience in building and maintaining automation frameworks
• Strong ownership, responsibility, and decision-making skills
• English level at least Upper-Intermediate

Nice To Have

• Active usage of modern AI tools and techniques in the development and testing process
• Experience in building QA automation from scratch in R&D team with no previous automation setup

Key Responsibilities

• Design, build, and maintain QA automation infrastructure
• Define automation strategy and priorities independently
• Identify critical user flows and ensure stable automated coverage
• Maintain and improve existing automation frameworks
• Work closely with developers and stakeholders to ensure product quality
• Improve testing efficiency using modern tools and AI-assisted approaches
• Take full ownership of QA automation on the project

Project
Our client is a well-established international company with a long history dating back to the 1970s. The company operates in the fire safety and IoT domain, developing and manufacturing hardware devices (panels, sensors, displays) along with complex software solutions such as dashboards, mobile applications, and monitoring systems.

Stage
Active phase of development

Work schedule
Full-time working day, the full remote is available

Interview process

1. Call with the recruiter
2. Technical Interview
3. Cultural fit interview with the Client

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
  
   
• Inncoming support requests across all channels (chat, email, tickets)
  
   
• Ensuring fast, high-quality, and consistent customer responses
  
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
  
   
• Resolution Time
  
   
• CSAT / NPS
  
   
• Ticket volume, backlog, and SLA compliance
  
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics