Jobs at Djinni

We are looking for a Full-Stack Developer (PHP + HTML/CSS/JS) to join our remote team and work primarily on the development and maintenance of a custom PHP-based CMS.
 

At the same time, experience with WordPress and WooCommerce is important, as part of the workload will include supporting and extending existing WordPress projects alongside our custom platform.

The ideal candidate is comfortable switching between a custom PHP environment and WordPress-based solutions, depending on the project needs.

Location: Remote (Outsourced)

Necessary skills:

— Proficiency in WordPress and WooCommerce development - experience at least 3 years

— Strong skills in HTML/CSS, JavaScript, PHP - experience at least 3 years

— Experience with project management tools such as Jira.

— Effective communication in English for meetings and client interactions.

— Proficiency with version control using Git.

Will be a plus:

— Experience with any PHP frameworks

— Experience with other CMS

Responsibilities:

— Develop and maintain websites on the PHP-based CMS, WordPress, including WooCommerce.

— Create responsive web pages using HTML/CSS.

— Implement client-side functionality using JavaScript and server-side logic with PHP.

— Participate in projects managed through Jira.

— Collaborate remotely with the team and clients, conducting meetings and discussions in English.

— Troubleshoot technical issues and provide solutions for websites.

Application Process: We will review your resume and any additional materials within five business days. If your experience aligns with our needs, we’ll arrange a call to learn more about each other. If not, don’t worry — our journey together may just be beginning. We’d love to keep in touch as our team grows and more opportunities arise. Best of luck with your career pursuits!

BNX Media is a full-cycle digital marketing agency powered by growth and results. Our specialists form a team of professionals who approach every challenge with passion and determination. We don't just work for our clients; we create real opportunities for their growth. Every project is a chance for us to deliver the best results. Our clients' success is our goal, and we are ready to pursue it together!

Job Description: 

We are seeking an experienced TypeScript Node.js Developer to join our backend development team. The successful candidate will be responsible for developing web applications, APIs, microservices, integrations, and internal scripts/utilities. This role emphasizes building robust and scalable code, ensuring code quality through automated tools, and collaborating effectively with cross-functional teams. While prior experience with AdonisJS is not required, the candidate should be willing to contribute to projects involving this framework as needed. 
 

Key Responsibilities: 

• Develop and maintain web applications, APIs, microservices, integrations, and internal scripts/utilities using TypeScript and Node.js. 
• Create distributable and reusable libraries and SDKs for both internal and public use. 
• Collaborate with cross-functional teams to define and implement new features and enhancements. 
• Ensure code quality and adherence to coding standards by utilizing tools like ESLint and Prettier. 
• Containerize applications correctly using Docker, focusing on statelessness and environment-based configurations. 
• Interact with queue systems and message brokers such as Redis or RabbitMQ to implement asynchronous processing. 
• Utilize query builders like Knex.js and ORMs such as Lucid for efficient database interactions. 
• Troubleshoot and resolve technical issues in existing codebases. 
• Stay current with the latest TypeScript and Node.js features, updates, and industry trends. 
• Contribute to projects involving AdonisJS as required; prior experience is not mandatory, but a willingness to learn is essential. 

Qualifications: 

• Demonstrated experience as a Node.js Developer with a strong focus on TypeScript. 
• Proficiency in developing web applications, APIs, microservices, and integrations. 
• Strong understanding of Node.js and its core principles, including event-driven architecture, non-blocking I/O, and asynchronous programming patterns. 
• Experience with module bundlers and package managers, such as Vite, Rollup.js, npm, and Yarn. 
• Ability to correctly containerize applications using Docker, emphasizing stateless design and environment-based configurations. 
• Experience interacting with queue systems and message brokers such as Redis or RabbitMQ. 
• Proficiency with query builders like Knex.js and ORMs such as Lucid for database interactions. 
• Familiarity with RESTful API design and implementation. 
• Knowledge of version control systems, particularly Git. 
• Ability to ensure code quality using automated tools like ESLint and Prettier. 
• Problem-Solving Approach: A proactive attitude towards tackling challenges, with a willingness to explore and learn new solutions. Openness to collaboration and seeking assistance when needed to find effective outcomes. 
• Best Effort Commitment: Dedication to giving your best effort in all tasks, striving to achieve high-quality results even when faced with complex problems. 
• Strong communication and teamwork skills. 
• Desirable: Experience with AdonisJS is a plus but not required. 
• English language skills at B2/C1 level.
  
  With us you will get: 
• Flexible start of the working day (9:00-17:00, 10:00-18:00, 11:00-19:00). 
• Comfortable office with modern equipment. 
• Health insurance, which is fully covered by the company.
• Professional development courses.
• Mental health services.
  
  Send your resume and we will tell you all the details!

We are an official partner of one of the largest online trading platforms in the world. Our specialists form a team of professionals who approach every challenge with passion and determination. We don't just work for our clients; we create real opportunities for their growth. Every project is a chance for us to deliver the best results. Our clients' success is our goal, and we are ready to pursue it together!

We are seeking a QA Test Developer (Automation Engineer) to join our team. The successful candidate will be responsible for writing programmatic tests across various programming languages and environments. These tests will be integrated into our GitLab CI/CD pipelines and report back via the CI/CD runner. The goal of this position is to ensure that each feature developed has an accompanying test to verify that it works as expected and intended, regardless of the technology stack involved. 
 

Key Responsibilities: 

• Develop and maintain automated test suites for different projects, including PHP, JavaScript/Node.js, and web applications. 
• Write tests-as-code using appropriate frameworks such as PHPUnit for PHP, Japa and Vitest for JavaScript/Node.js, and Playwright and Puppeteer for browser-based applications. 
• Design and implement tests based on the requirements of each task, ensuring comprehensive coverage. 
• Integrate automated tests into GitLab CI/CD pipelines, configuring them to automatically block code from advancing if tests fail. 
• Collaborate closely with development teams to understand feature requirements and ensure tests accurately assess functionality. 
• Contribute to the continuous improvement of testing frameworks, tools, and processes. 
• Stay current with the latest trends and technologies in software testing and automation. 

Qualifications: 

• Proven experience as a QA Automation Engineer or in a similar role. 
• Proficiency in writing tests-as-code with the ability to design and implement tests based on task requirements, regardless of language or environment. 
• Familiarity with testing frameworks and tools such as PHPUnit, Japa, Vitest, Playwright, and Puppeteer. 
• Experience integrating automated tests into GitLab CI/CD pipelines. 
• Strong understanding of software development life cycles and testing methodologies. 
• Ability to write clear, maintainable, and efficient test code. 
• Experience with version control systems, particularly Git. 
• Problem-Solving Approach: A proactive attitude toward tackling challenges, with a willingness to explore and learn new solutions. Openness to collaboration and seeking assistance when needed to find effective outcomes. 
• Best Effort Commitment: Dedication to giving your best effort in all tasks, striving to achieve high-quality results even when faced with complex problems. 
• Strong communication and teamwork skills. 
• English language skills at B2/C1 level.

With us you will get:

• Flexible start of the working day (9:00-17:00, 10:00-18:00, 11:00-19:00).
• Comfortable office with modern equipment.
• Health insurance, which is fully covered by the company.
• A subscription to a closed gym.
• Professional development courses.
• Mental health services.
   

Fluent English

📄Required skills:

- Languages: 

-English B2-C1 (complete fluency in spoken and written), 

-Ukrainian/Russian; 

- Experience: 4+ years with English-speaking clients; 

- Minimum of 4 years experience managing the delivery of software-based content delivery, projects and/or programs; 

- Proficient in effectively communicating to a wide range of audiences in both written and oral form;

- Strong teamwork and interpersonal skills; 

- Ability to multitask effectively in a fast-paced environment; 

- Strong analytical and problem-solving skills; 

- Experience in both process and solution development; 

- Maturity and ability to work independently and with a team in a dynamic project environment; 

- Knowledge of basic project management tenets (scheduling with dependencies and shared resources, GANTT charts).

❇️ As a plus: Experience as an end-user and/or understanding of capabilities and usage for: 

- 3Ds Max / Blender/Archicad or other 3D Modeling tools; 

- Vray or other rendering technology; 

- Photography, image composition basics; 

- Javascript / HTML5 technology; 

- Web Design technologies; 

- Unreal Engine.

🔍 Responsibilities: 

- Lead 3D content and solution development projects between clients, sales staff, and partners to ensure on-time delivery. Requires strong project management skills. Broad knowledge of project management methodologies and proficiency in at least one method. Experience following project management standards; 

- Oversee the delivery of multiple, high-profile projects that use shared resources and require multiple levels of client approval through the process; 

- Conduct kick-off meetings with clients and delivery leads to initiate new projects; 

- Follow company policies for project delivery and contribute to the continued improvement and documentation of these policies as part of the team; 

- Maintain professionalism while keeping clients engaged in the project and aware of their responsibilities for project success; 

- Report project status regularly to clients, management and sales account representatives; 

- Identify project issues and solve them among team members whenever possible; 

- Escalate larger problems/challenges to management with proposed solutions.

Responsibilities:

· Translate complex functional and technical requirements into custom design and development of Microsoft Power Platform-based applications.

· Design, develop, and implement automated workflows using Power Automate.

· Collaborate with business stakeholders to gather and analyze requirements.

· Integrate Power Automate with existing systems to optimize workflows.

· Troubleshoot and resolve issues related to automated workflows.

· Document processes and provide training to end-users as needed.

· Work with SharePoint as a Data source

· Understand the principles of API

Requirements

· Experience in implementing Microsoft Power Platform, focusing on Cloud Flows Canvas apps

· Experience in configuring connectors and integrations to connect Power Automate with various data sources and applications.

· Experience with SharePoint development

· Have a knowledge of Office 365 platform

· Knowledge of Power Platform architectural best practices and design principles. 

· Experience with programming or scripting languages is a plus

We are seeking a skilled and motivated Support Engineer to join our IT Department. The ideal candidate will ensure the smooth operation and optimization of IT systems while providing technical support to end users. This role will primarily involve working with the Microsoft technology stack and Atlassian , ensuring high-quality service delivery and resolving technical issues efficiently.

Key Responsibilities:

• Technical Support:
  • Provide Level 1 technical support for Microsoft technologies (e.g., Windows OS, Office 365, Azure, SharePoint, Teams) and Jira, Confluence, etc.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Escalate complex problems to higher-level teams as needed.
• Systems Maintenance:
  • Perform routine system monitoring, updates, and maintenance for IT systems and applications.
  • Manage user accounts, permissions, and group policies in Active Directory and Azure AD.
• Collaboration & Communication:
  • Work closely with other IT teams to ensure seamless integration of services.

  • Communicate effectively with stakeholders to understand and resolve issues.

     

Required Qualifications:

• Proficiency in Microsoft technologies, including Windows OS, Office 365, Azure, and SharePoint.
• 2+ years of experience in a technical support or similar role.
• Familiarity with Atlassian for documentation and collaboration.
• Strong analytical skills with the ability to diagnose and resolve technical issues promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.

Would be a Plus:

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
• Experience with ITIL processes for incident and problem management.
• Knowledge of scripting languages like PowerShell.

Hey there! 👋

We're looking for an expert full-stack React/Node.js engineer with experience in building AI tools to join our growing team! We're working on a product that has already made an impact in a major U.S. industry and has gained traction with several Fortune 500 companies. We're a small yet powerful team, but considering recent growth - expect plenty of opportunities of growth and a chance to tackle interesting engineering challenges!

What skills we expect you to have: 🎯

• English: Advanced (B2+)
• B.Sc. in Computer Science or similar;
• Excellent communication, collaboration, problem-solving, and analytical skills;
• 5+ years of writing commercial React.js and Node.js apps;
• Extensive experience with SQL-based databases;
• Extensive experience with Amazon Web Services;
• Understanding of LLMs and their application to building web applications;

What would be a huge plus: ✨

• English: C1
• Background in building your own side projects (please share links);
• Experience of leading engineering teams or initiatives at your previous company;
• Experience in building CI/CD pipelines;
• You have experience building AI apps (LangChain / LlamaIndex) and with MLOps;

What’s in it for you: 🌴

Professional Growth & Lifestyle:

- Remote work and flexible working hours (our team is 100% remote);

- Opportunity to join an international team of a fast-scaling startup;

- Leadership initiatives;

Benefits:

- Annual vacation: 20 business days (100% compensation)

- Annual sick leave: 10 business days (100% compensation)

- Competitive compensation.

Please, feel free to reach out should you have any questions!

Best regards,

Universium Team ❤️

Join Bato as a Trainee UI/UX Designer!

---

If you dream of becoming a UI/UX designer, have basic knowledge, and an unstoppable desire to learn - this opportunity is perfect for you. But to join us, you should already have some essential skills, a few outstanding works in your portfolio, and be ready to complete a small test task. 

---

What you’ll do:
● Design UI/UX for websites, landing pages, and apps
● Research and generate creative ideas
● Create cool Dribbble shots and help build a strong visual style for the brand
● Share your designs via Instagram stories, reels, and posts
● Research users and trends to build intuitive interfaces
● Keep up with modern UI/UX trends
● Collaborate with devs and other team members to bring ideas to life
 

What we expect from you:
● Love for design and modern UI trends
● Good taste and strong visual thinking
● Basic understanding of UI/UX principles
● Confidence with Figma and core tools
● A portfolio with 2–3 outstanding works that showcase your potential

Would be a plus:
● Graphic design or branding experience
● Basic motion design (After Effects)
● English — Upper-Intermediate+

What benefits we prepared for you: 
● Competitive salary according to your skills 
● Opportunity to work remotely 
● Paid vacation (4 weeks) and sick leaves 
● Challenging and interesting tasks with great opportunity to level up your skills 
● Young, motivated team and a friendly environment 
● Engaging tasks that will boost your skill level. 
● Clear growth opportunities - advance to mid-level or senior web designer roles! 

Who we are: 
Bato Web Agency is a full-cycle web agency providing comprehensive web services - from innovative design to high-end development of websites and web applications. 

Join our team and bring incredible ideas to life! 🚀 Don’t miss this chance - apply now!

---

🚨 Quick heads-up!
We’re only reviewing applications sent through this platform - so make sure to apply here.
Also, don’t forget to drop a link to your portfolio!
Without it, we won’t be able to check out your work 😢

Try to include 2–3 of your best projects — the ones that really show what you can do and what makes your style stand out!

Join an innovative fintech platform!

(all recruiting process and all work will be in English)

We’re seeking a PHP Developer skilled in Symfony to enhance global payment solutions and help us transition to modern frameworks. Exposure to the high-risk payment industry, including crypto or financial transaction systems.

We’re seeking for a skilled PHP Developer to join a team of developers building a finance management system. This ambitious project focuses on delivering high-risk payment solutions that adhere to the latest industry standards, ensuring performance, reliability, and robust security.

As a developer, you’ll have the opportunity to work on challenging tasks, build robust solutions, and adhere to high standards.

Our technology stack for these projects primarily revolves around PHP for backend development with a focus on modern frameworks and tools for architecture, deployment, and testing.

About the Project:

Our platform is a cutting-edge high-risk financial solution that enables customers to send and receive payments globally. Initially a self-serve service, it has evolved into a full SaaS platform with multi-tenancy support, ensuring the highest levels of security, transparency, and reliability for our clients.

Requirements:

6+ years of development experience with PHP (PHP 8 preferred).

At least 2 years of experience in working on high-demand systems.

Strong expertise in backend systems architecture, API development, and secure coding practices.

Solid understanding of databases, including MySQL, MongoDB, and Redis.

Experience with message brokers such as RabbitMQ.

Deep understanding of writing secure, scalable and reliable code.

Proficient in English with excellent communication and leadership skills.

Additional (Good-to-Have) Skills:

Hands-on experience with Symfony.

Experience with microservices architecture and event-driven systems.

Familiarity with Kubernetes, CircleCI, or similar tools for deployment automation.

Exposure to the high-risk payment industry, including crypto or financial transaction systems.

Responsibilities:

Working closely with product managers, designers, and team members to architect and implement solutions that meet business and technical requirements

Develop and maintain web-based applications, following best practices in coding and design

Implement solutions on AWS cloud infrastructure as directed by senior developers or architects

Manage and work with SQL databases, including optimizing queries and maintaining data integrity

Use Docker for containerizing and deploying applications.

Participate in code reviews to help ensure code quality, performance, and security

Collaborate with the team to contribute to a positive and innovative work environment.

We Offer: 

A chance to be part of a growing tech company in the FinTech domain.

Exposure to diverse aspects of product development, from architecture to delivery.

A supportive, collaborative, and remote-friendly work environment.

PTO.

Being a part of a bigger international team with access to various interesting projects in finance and beyond

Approximate Interview process:

- Intro-call (~20 mins)

- Tech interview interview (~1h) 

- Final interview (~1h)

We’re looking for a Senior Technical Artist to join our team! This role is highly cross-functional and requires bringing internal and external team members together to collaborate and execute. The ideal candidate will be interested in working in a high energy, creative, and collaborative environment. You are entrepreneurial in spirit and enjoy wearing many hats. You enjoy a dynamic environment, and you bring heart to your work.

As a Senior Technical Artist you will be pivotal in bridging the gap between art and technology to deliver highly optimized game worlds. Collaborating closely with environment artists, designers, and engineers, you will help shape workflows, refine tools, and optimize rendering pipelines to achieve stunning visuals and seamless performance in Unreal Engine. Your  primary focus will be on enhancing the quality, performance, optimization, and efficiency of environment production.

IN THIS ROLE, YOU WILL:

• Find performance issues related to environments and render.
• Work with artists, designers, and engineers to improve content creation processes.
• Work with artists on asset integration and workflow efficiency.
• Create new techniques and procedures to improve game asset quality.
• Help improve and refine shader, texture, and lighting quality.
• Identify and fix pipeline issues.
• Analyze and improve art asset inefficiencies to optimize performance.
• Write documentation about art tools and workflows.
• Act as a liaison between the Engineering and the Art departments.
• Assist with solving daily production challenges.

EXPERIENCE AND SKILLS:

• 3+ years of deep in-production experience with Unreal Engine.
• Experience in project optimization using Unreal profiling tools and render settings.
• Strong knowledge of UE shader creation and rendering pipeline for creating complex materials.
• Production experience in Lumen and Nanite, understanding the optimization approaches.
• 2+ years Scripting experience in Python
• Working knowledge of Houdini

PLUSES:

• Complex shader creation outside of node based systems (i.e. HLSL)
• Solid math knowledge
• Programming experience in C++
• Perforce experience

WHY WORK WITH US?

• We have a fun, working prototype and some unique marketing levers in our back pocket.
• We are genuine – and we want you to be yourself and seek to foster an inclusive environment with us.
• We embrace diversity and desire to build a team of open-minded individuals with different perspectives.
• We have a sense of humor and while we take the work seriously, we take ourselves less so.
• You'll be hard-pressed to find a happier group of people to work alongside.
• More about the project can be explained under NDA!

Requirements:
 

• At least 1 year of proven experience as a Quality Assurance Specialist
• Strong knowledge of software QA methodologies, tools, and processes
• Experience in test documentation design (test plans, bug reports, etc.)
• Understanding of the software development life cycle and experience working with different methodologies
• Excellent problem-solving and analytical skills
• Attention to detail and the ability to work well as part of a team

Will be plus:

• Skills in programming
• Experience with DBMS (MySQL, PostgreSQL, etc.)

⠀
We offer:
 

• Stable and competitive compensation with regular results-based review
• Opportunities for career growth and raising professional skills
• Dynamic environment with low level of bureaucracy
• Innovative projects with advanced technologies
• Your bookkeeping will be maintained by a professional accountant
• Compensation external English language trainings

Responsibilities:
 

• Perform thorough manual testing of web applications to ensure compliance with requirements
• Document test results and prepare detailed reports on findings
• Maintain clear and open communication with project stakeholders, including clients, team members, and executives
• Continually improve QA processes to ensure high-quality products

Experience Required: 3+ years in SEO, ideally within the SaaS industry.

Work Environment: Join our fast-paced, flexible, and remote team (UK Timezone), where you’ll work asynchronously with minimal supervision. If you thrive in such an environment, you might be exactly who we’re looking for!

To Apply: Start by taking our quick test: forms.gle/dANC8MFnjhoASiXe9

This test offers an overview of the work you'll be doing with us, so please respond as genuinely as possible. While we're not opposed to AI, we do have multiple checks in place that could lead to disqualification. Please note, you won’t proceed to the next stage of the application process without completing the test first.

We value experience over formal degrees.

Salary: $600 (with potential for increases based on your performance)
Hours: 20 hours per week (with a chance to go full-time based on performance)

Job Overview:

As an SEO Strategist, you’ll be the mastermind behind our clients’ and our website's SEO strategy. We don’t believe in lengthy training sessions—your experience will do the talking. Once onboarded, you'll undergo a brief orientation and then dive straight into a two-week trial period. During this time, we’ll be closely observing your performance. After the first week, we’ll let you know if we’re a match and ready to continue your journey with us.

Ready to make an impact from day one? Apply now!

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Responsibilities:

- Go through the software requirements and get clarifications on one's doubts.

- Become familiar with the software under test and any other related software.

- Understand the master test plan and/or the project plan.

- Create or assist in creating your test plan.

Generate test cases based on the requirements and other documents.

- Procure or create test data required for testing.

- Test software releases by executing assigned tests (manual and/or automated).

- Report test results.

- Update test cases based on the discovered defects.

- Support the team with testing tasks as required.

- Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain.

Skills Required:

- Working as Quality Assurance Engineer 1+ (Back-end).

- Good experience in Manual Testing of Web applications.

- Advanced skills in requirements analysis.

- Knowledge and practical experience working with SQL.

- Knowledge and practical experience working with GIT, Kibana, and Jenkins will be a plus.

- Deep understanding and experience in software development life cycle.

- Excellent skills in reading and analyzing logs to identify the root cause of a defect.

- Ability to prioritize test cases based on risk analysis.

- Multitasking skills.

- Intermediate English level.

- Ukrainian proficiency.

- Strong communication skills.

- Addiction to work.

- Gaming application expertise will be a plus.

- Integration testing using SOAP UI and Postman will be a plus.

Company offers:

- Fully remote work or work in a friendly team at a modern office.

- Health insurance.

- Free English language training.

- Real Agile.

- Competitive salary level.

Entrilia – Sumy, Ukraine 

About the job

We are a fast-growing invest-tech startup seeking a talented Software Engineer Intern to join our team and play an integral role in developing our product. Our engineers have a ton of autonomy and responsibility to drive us forward. You’ll participate in both product discovery and delivery cycles and have a tangible impact on the product, the engineering culture, and the entire company as we grow! 

What you’ll do:

• Develop and maintain software solutions using AL language on the latest Business Central Online infrastructure
• Collaborate with team members to design and implement software features
• Write clean, maintainable, and efficient code
• Participate in code reviews and provide feedback to other team members
• Write automated tests to ensure high-quality and reliable performance

• Stay up to date with the latest trends and best practices in software engineering

   

You, ideally:

• Pursuing a bachelor's degree in Computer Science, Software Engineering, or a related field
• Proficient in at least one programming language (e.g., Java, C#, Python, etc.). 
• Have a strong understanding of software development fundamentals and concepts
• Have familiarity with software development tools and frameworks (e.g., Git, Agile methodologies, etc.). 
• Have good problem-solving and analytical skills 
• Have excellent communication and interpersonal abilities
• Self-motivated and able to work independently with minimal supervision

What to expect from us:

• Competitive salary
• Unlimited PTO with a recommended minimum of 4 weeks
• Equipment needed to do your best work
• Support in continuous learning and professional development
• A motivated team of professionals, approachable and with a sense of humor
• Honest and direct communication, fast decision-making
• Interesting technical challenges and the freedom in solutions implementation

If you believe you have the required skills and experience, we encourage you to apply for this exciting opportunity!

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)