Jobs at Djinni

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. We are a friendly crew of IT-savvies who value flexibility, technical excellence, and exceeding customer expectations.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Key Responsibilities:

• Set up and maintain services primarily within Microsoft 365 and Azure environments.
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
• Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
• Scripting. Solid proficiency in PowerShell for task automation.
• English. Minimum Intermediate level (written and spoken) for professional communication.
• Education. Higher education in Information Technology or a related field.

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
• Experience with API services.
• Basic knowledge of Python or .NET.

What We Offer:

• Remote job. We operate in two weekly rotating shifts: Morning (07:00 – 15:00) and Evening (15:00 – 23:00). 
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
• We provide a corporate English tutor to help you level up your communication skills for international projects.
• Comprehensive healthcare insurance and gym membership compensation.
• Access to professional psychological consultations to support your well-being.
• Real career opportunities, paid training.
• Paid vacation and sick leave.

We’re looking for an organic growth specialist (SEO & AI visibility) who actively uses AI tools and modern SEO approaches to drive organic growth for SaaS & tech clients.

You will fully own several client organic growth projects - from strategy to execution and results.

This includes managing priorities, implementing SEO initiatives, and using AI tools (provided by GrowPad) to automate workflows and improve performance.

An important part of the role is helping brands stay visible not only in Google search but also in AI overviews and other LLMs

Key Responsibilities

• Take full ownership of 3–5 SEO projects — from strategy and planning to execution and results
• Communicate results to clients and provide strategic recommendations
• Grow SEO traffic and inbound lead generation for B2B client projects
• Grow AI visibility of websites
• Make decisions regarding SEO/AEO strategy and project direction
• Stay up to date with the latest SEO/AEO trends and tactics
• Generate and test new growth ideas

Requirements

• 3+ years of experience as an SEO Specialist working with IT, SaaS, or B2B projects
• B1+ English level (English language speaking with some clients)
• Independence, proactivity, and full ownership of the project
• Strong prioritization skills and a result-oriented mindset
• Proven, measurable SEO results for B2B companies or English-language projects
• Expertise in:  Content marketing, Technical SEO, On-page SEO, Link building
• Ability to measure and analyze results using GA and other analytics tools
• Hands-on experience with top SEO tools (Ahrefs, Screaming Frog, etc.)
• Ability to build and implement effective SEO strategies
• Confident use of AI tools in daily work, like Claude
• Mandatory practical experience with AI-driven SEO strategies
• Proven experience in SEO process automation — must-have

What We Offer

Compensation:

• $1500–$2000 USD + bonuses (based on experience and skills)

Work Format:

• Remote work
• Full-time employment — 168 hours per month.
• Remote work with a flexible schedule: you plan your working hours while ensuring full involvement in projects and timely delivery of results.
• Opportunity to work with high-quality international projects
• Clear career growth and professional development paths
• Personalized motivation system
• Access to SEO education, knowledge sharing, and internal learning
• 50% compensation for professional courses and English learning
• Paid vacation and sick leave

Why GrowPad?

• Strong project management support and mentoring
• Friendly, supportive team environment
• Fast adaptation and full onboarding support
• Regular feedback for personal and professional growth
• A team united by shared goals and values
• Methodology & tooling available

📩 Ready to apply?

If you are a self-driven and proactive organic growth specialist and this role sounds like a great match for you, apply now! After reviewing your CV, we’ll send you a short form as the next step in the process.

Looking forward to meeting you! 🚀

We are building a digital learning platform for maritime education and training. Our goal is to create a modern digital university for maritime professionals, combining LMS, certifications, and real-world industry integration. We are currently at an early stage and working with an Open edX vendor to build and customise the core platform.

We are looking for a Business Analyst who is comfortable working at the intersection of business and technology to join our early-stage team.

What you’ll work on:
- Gathering and structuring requirements from stakeholders
- Writing user stories, acceptance criteria and functional specifications
- Describing workflows, data flows and expected system behaviour
- Working closely with developers and the vendor team
- Ensuring requirements are clear, consistent and technically feasible

What we’re looking for:
- 3+ years of experience in business or system analysis (preferably in IT)
- Ability to translate business needs into clear technical requirements
- Basic understanding of backend concepts
- Ability to understand APIs and data structures is highly desirable
- Working knowledge of Python and SQL
- Ability to communicate effectively with technical teams
- English level: Upper-Intermediate or higher

What we offer:
- Key role in shaping a platform from the ground up
- Close collaboration with technical team and vendor
- Flexible engagement model
- Real impact on how the system is designed and built

If this sounds like something you’d be interested in discussing, please share your CV and feel free to reach out.
Let's connect and text here if you'd like to chat or have any questions!

Workflow is a Ukrainian digital company providing a full range of online services for our businesses across Canada and the United States — from web design and development to marketing and branding. We operate in industries such as Appliance Services, HVAC, Plumbing, Moving, and Digital Services, and we are continuously expanding.
 

We have launched the development of our own internal CRM system, designed to support and scale all Workflow businesses in Canada. This is a greenfield product with real business impact and long-term vision.
 

We are looking for an experienced Technical Lead to drive the architecture, design, and delivery of high-quality technical solutions. This is a brand-new role for our company — a unique opportunity to shape the product, define technical standards.

About the Role:

This role requires strong backend expertise in Java, deep frontend experience with React, and the ability to act as a technical authority for the development team. The ideal candidate combines hands-on technical excellence with strong leadership, communication, and problem-solving skills.
 

Key Responsibilities:

• Act as the primary technical reference and mentor for the development team.
• Provide hands-on contributions to the product, including implementing solutions in critical areas of the application.
• Review, define, and evolve the product’s architecture and technology stack.
• Propose and execute technical improvements to enhance scalability, performance, and maintainability.
• Promote and enforce best practices across the software development life cycle.
   

Technical Skills:

• Advanced backend development experience with Java, including frameworks such as Spring Boot or similar.
• Extensive frontend development expertise using React (Vite).
• Strong understanding of software architecture patterns and design principles.
• Experience working with both relational and non-relational databases.
• Knowledge of cloud infrastructure and modern deployment practices.
   

Competencies:

• Proven leadership skills with the ability to mentor and guide engineering teams.
• Strong analytical and problem-solving mindset with a proactive approach to challenges.
• Ability to balance hands-on technical work with strategic decision-making.
• Upper-intermediate English
• Ability to clearly explain complex technical concepts to both technical and non-technical stakeholders.
   

Experience:

• Demonstrated experience in a similar technical leadership role.
• Proven background in defining, reviewing, and evolving software architecture for complex systems.
• Experience with mobile development projects (hybrid or native) is a plus.
   

What We Offer:

• Flexible working hours — start between 9:00–11:00 and finish between 18:00–20:00
• Supportive and friendly management — we value mental well-being, collaboration, and a positive team culture.
• 21 paid vacation days per year.
• 5 paid sick days per year.
• 8 public holidays per year (in accordance with Ukrainian law).
• Stable and competitive salary, paid on fixed dates twice a month, based on your experience and skills.
• Freedom to experiment with new ideas and tools — we support innovation and initiative.
• Professional growth support — we cover 50% of the cost of courses and certifications related to your professional development.
   

We’re looking forward to receiving your resume! 😀

Workflow

We take a leap, we make it big

Responsibilities:

• Own and support core ML infrastructure (MLflow, CVAT, GPU/CPU cloud instances, internal data tools).
• Assist Data Engineers with deploying and maintaining data pipelines.
• Act as the primary contact for ML and Data teams on infra-related requests.
• Improve reliability and efficiency by adding automation, monitoring, and tooling enhancements.
   

Must have:

• Knowledge of Python, Terraform, Docker, Linux.
• Hands-on experience with cloud environments (Azure prefered).
• Understanding of the end-to-end ML lifecycle (data → training → evaluation → deployment → monitoring).

Nice to have:

• Familiarity with Kubernetes.
• Experience with FFmpeg or GStreamer for video processing and streaming.
• Experience with model serving frameworks and inference formats (ONNX, TensorRT, OpenVINO, NVIDIA Triton).
• Experience deploying computer vision models, especially to edge/embedded devices (NVIDIA Jetson, Intel platforms, Raspberry Pi).

• Надаємо бронювання від мобілізації

King Group is an international product IT company that develops and scales its own digital products for users worldwide.

We are currently looking for an RTB Manager to help grow our advertising infrastructure, work with partners, and ensure the efficient operation of our RTB platform.
 

Key Responsibilities

• Administer and maintain the Adtelligent RTB platform.
• Configure and launch new SSP and DSP integrations.
• Conduct technical onboarding of partners.
• Monitor platform performance and promptly resolve technical issues.
• Optimize auction settings and bidding strategies.
• Analyze technical performance metrics and platform efficiency.
• Prepare technical reports for internal stakeholders.
• Maintain and update technical documentation.

Must-have

• Experience working with RTB/programmatic advertising platforms.
• Solid understanding of OpenRTB, SSP, and DSP ecosystems.
• Experience with API-based technical integrations.
• Ability to work with technical documentation in English.
• Basic SQL knowledge.
• Strong analytical and systematic thinking skills.
   

Nice-to-have

• Experience with the Adtelligent platform.
• Experience working with white-label RTB solutions.
• Technical or relevant higher education background.
• Experience within adtech companies and programmatic advertising ecosystems.
   

We Are Looking for Someone Who

• Takes ownership of the stability and reliability of technical systems.
• Can quickly identify and resolve technical issues.
• Works independently and delivers results.
• Is detail-oriented and highly organized.
• Can clearly explain complex technical concepts to colleagues and partners.
• Is eager to learn new technologies and tools.
   

What We Offer

• Competitive compensation with a transparent, uncapped bonus system.
• Direct impact on the growth of the company’s international business.
• Proprietary products and fast decision-making without excessive bureaucracy.
• Full support from marketing, analytics, and finance teams.
• Participation in leading international conferences and business trips abroad.
• Modern office equipped with generators, stable internet, and comfortable infrastructure.
• Flexible working hours with a start time between 8:00 AM and 11:00 AM.
• Opportunity to work remotely one day per week.
   

If you are excited about working with Tier-1 markets, scaling a global partner network, and making a real impact on business results, we would love to hear from you.

We are an outsourcing company partnering with fintech and crypto businesses. The Product Manager’s role is part of a client project specializing in cryptocurrency exchange. You’ll join a product development team.

Responsibilities:

Market & Product Analysis:

• Research market trends, user needs, and competitor activity to support informed product decisions.
• Launch and supervise product experiments and changes, monitor results and provide transparent performance insights.
• Periodically engage with the market to validate direction and ensure product–market fit.

Product Vision & Roadmap Management:

• Define and maintain the product vision, ensuring clarity on what is being built and why.
• Create, prioritize, and maintain the product roadmap, aligning it with strategic business goals and long-term product strategy.

Requirements Gathering & Analysis:

• Collaborate with clients, users, and internal stakeholders to gather feedback, clarify expectations, and maintain alignment.
• Translate business objectives into clear business, functional, and technical requirements for the development team.

Backlog Management & Prioritization:

• Prioritize the product backlog based on business value, user needs, and strategic priorities.
• Balance short-term deliverables with long-term initiatives to ensure sustainable product growth.

User Stories, Feature Design & Acceptance:

• Write user stories and participate in feature design to ensure clear understanding of desired outcomes.
• Conduct feature acceptance, ensuring that delivery meets user expectations and business goals.
• Maintain structured, up-to-date product documentation and visualizations to ensure clarity, consistency, and easy access across teams.

Product Metrics & Performance Monitoring:

• Track and analyze key product metrics (e.g., conversions, trading volumes, retention, user complaints).
• Use data-driven insights to inform decisions, measure the impact of changes, and guide continuous product improvement.

Pricing & Monetization:

• Develop, manage, and optimize pricing and monetization models (e.g., commissions, spreads, referral programs).
• Ensure monetization strategies enhance business value while preserving user satisfaction and product competitiveness.

External Partner Communication:

• Communicate with external partners, providers, and affiliates when needed to support product initiatives and integrations.

Cross-Functional Collaboration:

• Work closely with marketing, development, and other teams to coordinate priorities and maintain smooth collaboration.
• Partner with the Project Manager and Teach Lead to deliver product increments, maximize business value, and achieve strategic objectives.

Requirements:

• Experience: At least 4 years of experience as a Product Manager. Proven track record of launching products from scratch or scaling existing ones.
• Domain: +2 years of experience with blockchain, or cryptocurrency products.
• Knowledge: Understanding of crypto-economics and blockchain technologies.
• Methodology: Agile/Scrum methodology.
• Tools: Experience with task management systems such as Jira, Trello, etc and visualization boards as a Miro. 
• Soft skills: Analytical mindset and data-driven decision-making skills and the ability to align teams toward a common goal.
• Languages: Fluency in English (Upper-Intermediate or higher).

Conditions and benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support;
• Room for ideas: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.

Our startup is growing fast, and we already have real clients using and testing the product. That is why we are looking for a strong Python Developer with practical experience in AI solutions who wants to join us at an early stage and become part of building a real technology company.

We are not looking for someone who just needs “another job.”
We want to find a person who wants to become part of the team, grow together with the startup, and have a real impact on the product.

After 6 months of successful cooperation, we are ready to offer equity in the company.

Responsibilities

• Develop the backend part of the product using Python
• Integrate AI solutions into the product, including Claude
• Integrate and work with Google OR-Tools
• Participate in product architecture decisions
• Work with data: processing, analysis, and business logic development
• Help build scalable technical solutions from the early stage

What We Offer

• Full remote work
• Flexible schedule
• Opportunity to join an active startup at an early stage
• Real influence on product architecture and technical decisions
• Small team without unnecessary bureaucracy
• Direct impact on the future of the company
• Opportunity to receive company equity

Important

We are looking not just for a developer, but for an engineer who has already worked with AI in practice.

Please include examples of real projects, AI integrations, full-stack or backend only products, or case studies when applying.

Why this role exists:

This role exists to design, build, and maintain streaming data solutions based on Apache Kafka and related technologies, ensuring reliable data processing, integration, and testing of streaming applications.

What you’ll drive:

Streaming pipelines & data flow

• Build and maintain data pipelines using Apache Kafka, including topics, partitions, and consumer group tuning.
• Implement and manage Kafka Connect source and sink connectors for integrations.

Streaming application development

• Design and develop stateful streaming applications using Kafka Streams or Flink with Java (and Scala where applicable).
• Ensure data consistency and schema evolution using Schema Registry (Avro).

Quality & testing

• Write and maintain unit and integration tests for streaming topologies.

What makes you a GR8 fit:

Must-have

• 3+ years of experience in back end.
• Commercial experience in software engineering with strong proficiency in Java (Scala is a plus).
• Understanding of Apache Kafka architecture and internals.
• Experience working with Apache Flink.
• Experience with Schema Registry and schema evolution strategies.
• Knowledge of serialization formats such as Avro and JSON.
• Experience using SQL for processing large datasets.
• Upper-intermediate or higher level of English.

Nice-to-have

• Experience running Kafka and/or Flink on Kubernetes.
• Familiarity with monitoring tools such as Prometheus and Grafana for streaming metrics.
• Understanding of stream processing semantics.
• Experience with CI/CD pipelines for streaming applications.

Product company is looking for a Senior DevOps Engineer (MySQL Database Infrastructure) to work remotely.

The company provides ultra-low-latency financial infrastructure systems to Tier-1 banks across the EU and the US. It is certified with more than 100 Forex trading venues, representing over 95% of global FX liquidity, and offers a comprehensive solution through a single API for both Makers and Takers. These systems enable banks to serve a large number of algorithmic traders by providing market access and trading capabilities, risk management, price adaptation, liquidity aggregation, and more.

The company has developed a product that enables international companies and banks to execute transactions on global foreign exchange markets almost instantly, with minimal latency, using Fluent Trade Technologies' low-latency gateway. This solution gives them a competitive advantage by allowing them to stay ahead of competitors by fractions of a millisecond.

Requirements: experience as a DevOps Engineer working with Linux systems, experience with on-premise infrastructure, and experience with as well as willingness to administer MySQL databases.

SKELAR is a venture builder that builds international product IT companies, where we recreated the venture capital world. Together with our co-founders, we gather strong teams to kick off and run tech businesses and win at global markets.

We are currently seeking an International Tax Lawyer.

Our Tax and Legal team handles complex cases and provides top-level legal support in all fields of law.

Responsibilities / Your Impact:

• Comprehensive tax analysis of the complex international transactions and structures.
• Design and implementation of the best tax practices to the everyday Group’s operations.
• Analysis of the main legislation initiatives in the field of international taxation.
• Delivering the tailor-made solutions for the businesses from the tax&structuring perspective (exploring new markets; launching new products etc.).
• Advising colleagues from different departments on the tax side of different business decisions.

Required qualifications and skills:

• 5+ years of experience in law firms / Big 4 / local or international top-tier companies within the respective domain.
• A degree in law from a Ukrainian or foreign university
• Fluent English
• Initiative and willingness to work on a broad variety of legal matters and to think creatively to solve complex legal issues
• Action-oriented, well-organized, self-starter
• Skillful translator of complex legal issues into plain business solutions
• Excellent interpersonal and communication skills, both written and verbal

Will be a plus:

• Expertise in complex M&A deals
• Strong understanding of the contemporary OECD developments in the field of international taxation
• Participation in moot court competitions will be an advantage

SKELAR is a place for self-realization of talents who can create successful companies. We call such companies the next big everything. We believe in their power and scale.

We will keep developing tech businesses, conquer global markets, and work for the victory of Ukraine 🇺🇦

What we offer:

• Competitive salary
• Significant impact on a rapidly growing business and contribution to how it shapes up
• Ample career opportunities for ambitious growth and development
• Working alongside professionals from top local and international companies (Big Law, Big 4, McKinsey, Horizon, Bolt, Didi, etc.) who have launched more than one business and can share practical experience, insights and ideas
• Flat organizational structure without hierarchical barriers
• A possibility to attend internal, external courses, seminars and the access to a corporate library
• Comfortable working environment. We provide all necessary work equipment for your role and serve complimentary breakfasts, lunches, and snacks in the Kyiv office
• 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office

In addition to our businesses, we have the SKELAR Foundation — a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and the reconstruction of Ukraine.

We will keep developing tech businesses, conquer global markets, and work for the victory of Ukraine 🇺🇦

Let's build the next big everything together!

Responsibilities:
- Implementing new graphics features and supporting existing in the proprietary game engine (PC and consoles)
- Performing render pipeline optimizations
- Bug fixing

Requirements:
- 2+ years of experience with game rendering techniques.
- Strong knowledge of DirectX API (11 and 12 versions).
- Strong knowledge of C++ and shader languages.
- Strong math skills, including trigonometry and linear algebra.
- Experience with GPU debug and profiling tools.

Will be a plus:
- Understanding of modern GPU architectures
- Console rendering specific experience (PlayStation, Xbox)
- Understanding of memory management, multi-threaded programming
- Experience with complex game engines and production pipelines
- Own pet projects related to game engines, rendering
- Good level of English communication
 

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we've delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, Chalhoub Group, Greif, Player's Health, Myso Finance, and others.

We are looking for a skilled Content Writer to support our inbound marketing efforts and create high-quality content for an international B2B audience.

This is a freelance, project-based collaboration. There are no fixed working hours or a set weekly schedule — we focus on the quality and timely delivery of completed materials.

The expected workload is approximately 2–5 articles per month. Payment is made per completed article and discussed individually depending on the topic, format, scope, and complexity of the task.

What you will do:

• Plan and be responsible for the timely publication of inbound content, including blog articles and case studies.
• Write blog articles for an international B2B audience.
• Work with topics related to UX/UI design, product design, web design, SaaS, FinTech, EdTech, AI, HealthTech, and B2B software.
  Create and update case studies based on project materials, team expertise, and real project results.
• Adapt topics and content formats to different stages of the LLM funnel, including blog articles, case study pages, short announcements, FAQ sections, and expert snippets.
• Work with SEO briefs for blog articles, including search intent, keywords, headings, FAQs, and internal linking.
• Find the right balance between SEO requirements, keywords, and content readability.

What we are looking for:

• 2+ years of experience in content writing or copywriting.
• Proven experience writing B2B content.
• Experience using CMS platforms, preferably Webflow.
• Experience writing blog articles and case studies.
• Strong understanding of SEO content, including meta tags, search intent, keywords, LSI keywords, headings and subheadings, FAQs, and internal linking.
• Ability to write clear and well-structured content without fluff, generic phrases, or unnecessary complexity.
• Ability to find a balance between SEO requirements and natural, reader-friendly content.
• Ability to quickly dive into new topics and ask the right clarifying questions.
• Experience writing about IT, AI, SaaS, UX/UI design, web development, or digital products.
• English level: Upper-Intermediate or higher.
• Strong attention to detail, грамотність, and responsibility for content quality.
• Willingness to work with an editor and improve content based on feedback.

Will be a plus:

• Experience writing case studies for a design or development agency.
• Understanding of UX/UI, product design, web design, or software development.
• Experience working with international markets, particularly the US, UK, and EU.
• Basic understanding of E-E-A-T principles and expert-led content.

Collaboration format:

• Freelance / contract-based cooperation.
• Fully remote.
• No fixed daily or weekly working hours.
• Payment per completed article.
• Expected workload: approximately 2–5 articles per month.
• Rates are discussed individually based on the format, topic, scope, and complexity of each task.

How to apply

Please send us:

• Your CV or LinkedIn profile.
• A portfolio with relevant B2B blog articles and/or case studies.
• Your expected rate per article or preferred pricing model.
  
   

We are looking for a AQA to join our international team. The role focuses on testing Salesforce CRM functionality and integrations with other applications and services. The position includes approximately 70% manual testing and 30% test automation. You will also become part of an experienced QA team responsible for ensuring the overall quality of testing activities and maintaining automated test coverage across the entire product. The team is international, mainly based in Ukraine, Belgium, Spain, Columbia, etc.
 

Must-have

3+ years of experience in QA;

Excellent understanding of the QA lifecycle, testing methodologies, documentation, and testing processes;

Strong experience in test automation using C# (Playwright and API testing);

Understanding of REST API principles and testing;

Experience with Git;

Good communication and collaboration skills;

Upper-Intermediate English or higher.

Nice-to-have

Familiarity with Salesforce, MS Finance & Operations applications
Experience with Postman or similar API tools;

ISTQB certification.

Responsibilities

Plan and execute testing activities based on requirements and acceptance criteria (functional, integration, regression, E2E, and acceptance testing);

Create and maintain test documentation;

Develop and maintain automated tests (API/UI);

Support testing activities in CI/CD pipelines;

Contribute to QA process improvements and test coverage enhancement.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!