Jobs at Djinni

We are looking for an experienced BI Analyst who will take ownership of building, maintaining, and optimizing our business intelligence infrastructure. The ideal candidate is passionate about data, analytics, and modern BI tools, and can translate complex data into actionable insights that drive business decisions.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain semantic data models in Power BI (Pro license or higher).
• Design and build reports and dashboards based on business requirements.
• Write complex DAX measures and calculations.
• Work with multiple data sources (databases, Google Sheets, etc.) and manage data connectivity (gateways).
• Administer Power BI, including managing permissions and RLS (Row-Level Security).
• Monitor BI trends and implement new Power BI features and AI capabilities into existing and new reports.
• Optimize performance and loading speed of reports and data models.
• Write and optimize SQL queries in BigQuery and MySQL (experience with ClickHouse is a plus).
• Use CTEs and window functions in query development.
• Collaborate with developers to define and document technical requirements for new data sources.
• Experience with Google Cloud Functions and Airflow is a strong advantage.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of professional experience working with Power BI (not freelance projects).
• Hands-on experience with BigQuery and MySQL (ClickHouse is a plus).
• Strong proficiency in SQL (CTE, window functions).
• Practical experience in data modeling and report optimization.
• Understanding of data governance, access management, and RLS principles.
• Analytical mindset and attention to detail.
• Intermediate or higher level of English (for documentation and communication).

Nice to Have

• Experience with Tableau or Looker Studio.
• Background in Google Cloud Platform or other cloud ecosystems.
• Interest in implementing AI tools within BI systems.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Direct partnerships with Meta, TikTok, Google, Bing, and Snapchat give you priority access to premium ad infrastructure.

Scale faster. Grow smarter.

We are looking for a Machine Learning Engineer to join our team and help us work with large-scale marketing and product data.

In this role, you will focus on analyzing data, building machine learning models, and generating insights that improve business processes and decision-making. You will also contribute to projects related to marketing performance and creative analysis, including video and computer vision tasks.

Responsibilities

• Analyze large-scale marketing and product datasets
• Build, test, and improve machine learning models
• Perform data preprocessing, feature engineering, and validation
• Develop data-driven hypotheses and support business decision-making
• Work on projects related to marketing performance and creative analysis
• Collaborate with analytics, product, and engineering teams 

Requirements

• 3+ years of experience in Machine Learning, Data Science, or similar roles
• Strong Python skills
• Experience with at least one of the following frameworks: PyTorch, TensorFlow, or scikit-learn
• Solid understanding of machine learning fundamentals, statistics, and data analysis
• Experience working with real-world datasets
• Good SQL skills
• English level B1+ (ability to read technical documentation and research materials)

Nice to have

• Experience working with marketing or advertising data
• Experience with video or image data, including computer vision tasks
• Experience with LLM or GenAI-related tasks
• Participation in Kaggle or similar competitions
• Basic understanding of MLOps or model deployment
• Experience with cloud platforms such as AWS, GCP, or Azure

What We Offer

• On-site / hybrid work format in our Prague office
• Competitive compensation
• Flexible working hours: we start our operation day between 9:00 — 11:00 CET
• All necessary equipment
• Paid vacation and sick leave
• Company events and multiple internal activities
• Open feedback and transparent, direct communication

Kindly review our company policies and GDPR compliance by following the link below :

sbc-performance.com/...​-privacy-for-recruitment

Overview

We are looking for a detail-oriented and motivated Business Analyst / Quality Assurance Specialist to join our team. This hybrid role is a great opportunity for someone who has completed a QA Academy, QA training program, or similar practical course and is ready to start their professional career.

No prior commercial experience is required, but candidates should have a basic understanding of QA processes, testing web applications, writing test cases, and documenting requirements.

This role is ideal for someone who can learn quickly, communicate clearly, organize information, and help ensure high-quality delivery of web applications.

Key Responsibilities

• Gather, analyze, and document business and functional requirements
• Help transform unclear or incomplete information into structured documentation
• Create user stories, process flows, diagrams, and acceptance criteria
• Collaborate with stakeholders, developers, and team members to clarify requirements
• Create and maintain test cases and test scenarios based on requirements
• Perform functional, regression, and exploratory testing of web applications
• Identify, document, and track defects through resolution
• Verify that delivered features meet business and technical requirements
• Maintain clear and consistent documentation across all deliverables
• Learn and follow team processes, tools, and quality standards

Requirements

• Completed QA Academy, QA bootcamp, QA training program, or equivalent hands-on QA course
• Basic understanding of software testing concepts and QA processes
• Ability to write test cases, test scenarios, and bug reports
• Basic understanding of web applications and how users interact with them
• Interest in business analysis, requirements gathering, and documentation
• Strong attention to detail and ability to organize information clearly
• Analytical thinking and problem-solving mindset
• Good written and verbal communication skills
• Willingness to learn, ask questions, and improve through feedback
• Familiarity with tools such as Jira, Trello, Excel, Google Sheets, or similar tools

Nice to Have

• Practice testing web applications during QA Academy or training projects
• Experience creating documentation, user stories, or acceptance criteria
• Basic understanding of Agile/Scrum processes
• Exposure to HR, recruiting, or business operations systems
• Basic understanding of APIs, databases, or backend systems
• Portfolio, training project, or sample test documentation

Experience Level

This is an entry-level role. We welcome candidates with no prior commercial experience, provided they have completed QA Academy or similar QA training and can demonstrate basic hands-on skills in software testing, documentation, and analytical thinking.

Candidates with internship, freelance, training project, or personal project experience are also encouraged to apply.

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Trusted by 200+ companies, managing $150M+ in ad spend.

Scale faster. Grow smarter.

We’re looking for a Senior Social Media Growth Manager who treats content as a growth channel, not a design exercise — someone who can turn social media into a scalable acquisition and engagement engine.

Key Responsibilities

• Full ownership of social media channels (primarily TikTok, Instagram, Facebook)
• Development and execution of content strategy, storytelling frameworks, and monthly content plans
• Copywriting and creation of CTAs focused on conversion and user action
• Hypothesis generation and testing across formats, rubrics, and content mechanics with structured learnings
• Briefing and coordination of designers, copywriters, media buyers, and video production teams
• Competitor research and continuous SMM market analysis
• Analytics tracking and interpretation: ER, CTR, Reach, Impressions, follower growth
• Content optimization based on performance data
• Ban and crisis management with fast response and clear processes

Requirements

• 2+ years of experience in SMM / Social Media Management (performance-driven preferred)
• Hands-on experience with TikTok, Instagram, and/or Facebook
• Strong copywriting skills with a focus on conversion
• Experience working with key metrics (CTR, ER, Reach, etc.)
• Ability to manage cross-functional teams and workflows
• Analytical mindset and data-driven approach
• Upper-Intermediate+ English

Nice to have

• Experience in affiliate marketing or performance marketing
• Experience working with paid traffic teams
• Understanding of funnels and user acquisition mechanics
• Experience with viral content formats and trends

What We Offer

• Remote work
• Competitive compensation (based on experience)
• Flexible working hours (start between 9:00–11:00 CET)
• All necessary equipment
• Paid vacation and sick leave
• Educational support: reimbursement for certifications, courses, and training
• Company events and internal knowledge-sharing activities
• Transparent communication and an open feedback culture

https://sbc-performance.com/notice-privacy-for-recruitment/

We are looking for a Performance Marketing Manager for our products in the eSports industry with experience in Google Ads and TikTok Ads, managing $100k+ monthly budgets across multiple GEOs. Experience in Gambling, Betting, Crypto, Gaming, or other regulated/high-risk verticals is highly preferred.

Requirements:

• Commercial work experience - 3+ years
• Experience as a hands-on PPC specialist - 3+ years.
• Google Ads — 3+ years
• TikTok Ads — 3+ years
• GA4 + GTM
• Proven experience in Gambling / Betting / Crypto / Gaming
• Confident working with TT Ads, Google Ads, and other PPC advertising platforms, understanding their advertising policies.
• Experience setting up tracking and end-to-end analytics
• Experience working with various GEOs.
• Fluent knowledge of funnel metrics: FTD, CPA, conversion to deposit, retention, CTR, CPC.
• Analytical mindset, independence, and the ability to multitask.
• Level of English  - Intermediate

Responsibilities:

• Set up and manage advertising campaigns in TT Ads, Google Ads, and other PPC advertising platforms.
• Research and segment audiences.
• Collect semantic keywords, analyze negative keywords, and differentiate between brand and non-brand traffic.
• Test creatives and formats, and provide recommendations for landing pages and content funnels.
• Set up tracking and end-to-end analytics: UTM, Click ID, GA4, GTM, Meta/TT Pixel.
• Check compliance and adherence to platform rules for each GEO, minimizing the risk of ad bans and rejections.
• Optimize campaigns using key metrics.
• Prepare weekly/monthly reports.

Must have:

• Hands-on PPC Specialist experience
• Strong TikTok Ads expertise.
• Budgets of 100k+ USD/month.
• Gambling / Betting / Crypto / Gaming experience.
• GA4 + GTM.
• Working with multiple GEOs.
• Understanding of FTD, CPA, and Retention.

What we could offer:

• 24 days of paid leave per year.
• 100% paid sick leave.
• Fixed rate + KPI 100-200%
• Full-time remote.
• Long-term collaboration.
• Sustainable business.
• Game and entertainment development company.

We are looking for a highly autonomous Senior Product Designer (UX/UI) to join our team for a high-intensity, short-term engagement. If you are a strategic thinker who can bypass the traditional onboarding ramp-up and immediately drive design value across multiple streams, we want to hear from you.
 

🗓 Contract Overview

• Duration: 3 Months (July, August, September)
• Location: Remote
• Seniority: Senior level
   

🎯 Key Responsibilities

• Multi-Project Management: Deliver end-to-end design support for 3–4 projects simultaneously.
• Instant Integration: Hit the ground running on day one with zero ramp-up time required.
• Business-Driven Design: Create impactful UX/UI solutions that balance user needs with business goals.
• Rapid Experimentation: Leverage AI tools to streamline user research and accelerate design prototyping.
• Mobile Excellence: Design seamless, intuitive experiences tailored specifically for mobile platforms.
   

💻 Required Profile

• Autonomy: Proven track record of working independently with minimal supervision.
• Mindset: Strong product orientation and a deep understanding of business metrics.
• Tooling: Advanced proficiency in Figma and seamless workflow management within Jira.
• Innovation: Active experience using AI tools for research, brainstorming, and quick testing.
• Languages: Fluent English (written and spoken). Conversational or professional Spanish is a strong plus.

About us

We are an outsourcing company partnering with fintech and crypto businesses. Business Analyst’s role is a part of a client project specializing in cryptocurrency exchange. You’ll join a product development team.

Requirements:

• Experience: 2+ years of experience as a Business Analyst in software product development.
• Web3 & Fintech Knowledge: Strong understanding of crypto-fintech products, blockchain concepts, and digital assets, with the ability to work effectively in complex Web3 environments.
• Technical Transform Skills: Ability to transform complex technical and blockchain-related concepts into clear, structured business language for both technical and non-technical stakeholders.
• Agile Product Delivery: Hands-on experience working in Agile/Scrum environments.
• Soft Skills: Highly organized and detail-oriented, with strong analytical thinking and problem-solving skills.
• Technical Writing & Documentation: Strong experience creating, structuring, and maintaining business, functional, and product documentation from scratch throughout the product lifecycle, including requirements specifications, User Stories, acceptance criteria, etc.
• Tools & Collaboration Platforms: Proficiency in Jira and Confluence for requirements management, backlog maintenance, and documentation.
• English: At least intermediate-level English.

Responsibilities:

• Business Analysis & Requirements Management: Gather, analyze, validate, and document business and functional requirements across the full product lifecycle.
• Requirements Transform & Specification: Translate business needs into clear specifications, Epics, User Stories, acceptance criteria, and structured documentation for development teams.
• Stakeholder Collaboration: Participate in requirements-gathering sessions with Product Manager, UX/UI Designers, and Engineering teams to align on scope, priorities, and delivery expectations.
• Delivery & Implementation Support: Support sprint planning, backlog refinement, feature prioritization, and iteration planning together with Product Managers and stakeholders to ensure smooth execution of development cycles.
• Documentation & Process Structuring: Structure and maintain clear documentation of business processes, decisions, workflows, and requirements, ensuring information is reusable, up-to-date, and accessible for all teams.

Conditions and Benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone.
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events.
• Room for ideas and ownership: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% of the cost of professional training and certifications.
• Tech-Driven Environment: Work with modern internal tools (no legacy systems).

The Mission
Are you a cloud architect who finds beauty in a perfectly orchestrated pipeline? Do you believe that “manual” is a four-letter word? We are looking for a Senior SRE specialized in BI
Ecosystems to join our mission-critical Infrastructure team.
In this role, you won’t just “maintain” systems; you will be the master weaver connecting our advanced Data Analytics tools with a rock-solid, automated GCP/AWS backbone. You will bridge the gap between traditional Business Intelligence and modern Cloud Engineering, ensuring our data flows are fast, our visualizations are seamless, and our infrastructure is invisible.

What You Will Do
1. Master the Orchestration (GCP & GKE)
You will take full ownership of our Google Kubernetes Engine (GKE) clusters. This isn’t just about pods and services; you’ll manage advanced networking (VPC Service Controls, Shared VPC) and high-availability node configurations to ensure our data platforms never skip a beat.
2. Advance Data Architectures (Lakehouse)
You will design and support a unified Data Lakehouse architecture by integrating BigQuery and Cloud Storage. Your mission is to break down silos, ensuring that our raw data and analytical models coexist in a single, high-performance ecosystem. You will implement robust governance and security policies that ensure data quality and accessibility, providing a “single source of truth” that is both scalable and cost-effective
3. Evangelize Infrastructure as Code (IaC)
Our goal is 100% immutability. You will use Terraform to automate the entire lifecycle of our GCP resources—from Compute Engine and Cloud Run to Cloud SQL—ensuring consistency across Dev, Staging, and Production.
4. Empower DataViz Excellence
You will be the enabler for our Data Analysts. You’ll deploy, optimize, and scale Qlik Sense, Tableau, or Similars environments on GCP, handling everything from SSO/IAM authentication to high-performance connectivity with our backend data sources.
5. Hybrid Cloud & Legacy Modernization
Complexity is our playground. You will manage critical AWS resources (EC2, S3) and ensure seamless interoperability with GCP. Simultaneously, you will lead the charge in migrating legacy monolithic systems into modern, microservices-based architectures.
6. Data Engineering Collaboration
Working side-by-side with Data Engineers, you’ll help build and maintain robust pipelines using Cloud Dataflow, Cloud Composer (Airflow), and BigQuery. You ensure that the “plumbing”
of our data world is leak-proof and high-performing.
7. Reliability, Security & FinOps
● CI/CD: Design sophisticated pipelines (GitLab CI/GitHub Actions) integrating DevSecOps best practices.
● Observability: Implement deep monitoring using Google Cloud Operations Suite and Grafana.
● FinOps: Be the guardian of our budget, identifying and eliminating cloud waste through smart optimization.

Who You Are (Requirements)
● Cloud Expert: Proven experience managing complex environments in Google Cloud Platform (GCP) and AWS.
● Data Architect: Deep understanding of Data Lakehouse models and governance.
● Kubernetes Pro: Deep knowledge of GKE, including advanced networking and security policies.
● Terraform Ninja: Ability to write modular, scalable, and secure IaC.
● BI Infrastructure Savvy: Experience deploying and tuning enterprise visualization tools (Tableau, Qlik, or Power BI).
● Automation Mindset: Strong scripting skills (Python, Bash, or Go) and mastery of CI/CD engines.
● Data-Driven: Familiarity with Big Data tools like Airflow, BigQuery, and Dataflow.
● Security-First: Solid understanding of encryption, IAM roles, and network security standards.

Why Join Us?
● Impact: You are not a cog in the machine; you are building the machine.
● Tech Stack: Work with the latest tools in the Cloud and Data world (Lakehouse, GKE).
● Culture: We value technical excellence, proactive problem-solving, and a “fail fast, learn faster” mentality.
● Growth: We invest in your certifications and continuous learning.
Ready to redefine how BI meets SRE? If you are a builder who loves solving the puzzle of high-scale data infrastructure, we want to meet you.

Apply now and let’s build the future of data infrastructure together!

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

🌟 Requirements

• 1+ years of experience in iGaming (Game Operations / Casino Operations)
• Proven experience working with Tier-1 GEOs (must-have)
• Strong understanding of the casino game lifecycle (adding, testing, activation, updates, archiving)
• Hands-on experience working with game providers and aggregators
• Experience with game integrations and provider communication
• Experience in managing Casino Lobby (categories, providers)
• Understanding of game availability across GEOs, locales, and player segments
• Experience in monitoring game performance and identifying tech issues
• Good communication skills and cross-functional collaboration
• English — Intermediate+ (for communication with provider)

🎯 Responsibilities

• Manage the full game lifecycle (adding, testing, activation, updates, and archiving
• Work closely with game providers and aggregators (communication, issue resolution, integrations)
• Monitor game performance and availability across GEOs and player segments
• Maintain and optimize Casino Lobby (categories, providers, game placement)
• Monitor product stability and escalate technical issues
• Collaborate with Product, Retention and VIP teams

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

🌟 Requirements

• 1+ years of experience in iGaming (Game Operations / Casino Operations)
• Proven experience working with Tier-1 GEOs (must-have)
• Strong understanding of the casino game lifecycle (adding, testing, activation, updates, archiving)
• Hands-on experience working with game providers and aggregators
• Experience with game integrations and provider communication
• Experience in managing Casino Lobby (categories, providers)
• Understanding of game availability across GEOs, locales, and player segments
• Experience in monitoring game performance and identifying tech issues
• Good communication skills and cross-functional collaboration
• English — Intermediate+ (for communication with provider)

🎯 Responsibilities

• Manage the full game lifecycle (adding, testing, activation, updates, and archiving
• Work closely with game providers and aggregators (communication, issue resolution, integrations)
• Monitor game performance and availability across GEOs and player segments
• Maintain and optimize Casino Lobby (categories, providers, game placement)
• Monitor product stability and escalate technical issues
• Collaborate with Product, Retention and VIP teams

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

Key Responsibilities:

• Own the product roadmap and prioritize features based on business goals, user feedback, and market trends.
• Analyze player behavior, conversion funnels, retention metrics, and KPI performance.
• Work closely with development, QA, design, and data teams to deliver high-quality features on time.
• Optimize existing product functionality and introduce new tools to improve monetization, user experience, and operational efficiency.
• Conduct competitor analysis and stay up to date on iGaming industry trends and regulatory changes.
• Monitor and improve key product metrics (conversion rates, retention, ARPU, churn, etc.).
• Run A/B testing and participate in data-driven decision making.

Requirements:

• At least 2 years of hands-on experience as a Product Manager in the iGaming industry (preferably online casino).
• Proven experience operating and managing products on white-label solutions like SoftSwiss, TrueLabel, etc.
• Strong understanding of iGaming product funnels, player journeys, bonus systems, CRM tools, and game integration processes.
• Upper-Intermediate English level (B2+) — both written and spoken.
• Experience with Agile methodologies, roadmapping tools (Jira, Confluence, etc.), and analytics platforms (Google Analytics, Amplitude, Mixpanel, or similar).
• Data-driven mindset with the ability to turn insights into actionable product improvements.
• Excellent communication, stakeholder management, and prioritization skills.

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

We are looking for a Strong Middle Project Manager to join our software development team. This role is ideal for someone who can independently manage end-to-end delivery, work with distributed cross-functional teams, and serve as the key link between client expectations and internal execution. You will lead client engagements, ensure operational alignment, and support both financial health and long-term relationship growth. Most of the projects you will manage will be in the FinTech domain, requiring high attention to detail, security, and compliance standards.

Example with the project:

New projects are coming, so we are looking for a PM to join a few of them.
It can be discovery phases, outsourced fintech projects from scratch, or built based on our DashDevs product - FintechCore White label banking platform.

As a PM, you will work closely with the Program Manager, who will manage your work in terms of the strategic account and the company's goals.


Key Responsibilities

• Project Management & Delivery: Manage full project lifecycle from initiation to closure, ensuring scope, timeline, and quality goals are met.
• Stakeholder & Client Management: Act as the main point of contact for clients, drive proactive communication, align expectations, and build trust.
• Integration & Process Management: Ensure smooth coordination across engineering, QA, and product teams; manage change and delivery processes.
• Quality & Risk Management: Monitor project quality, track feedback, identify risks early, and lead mitigation strategies.
• Financial & Margin Oversight: Track project financials, forecast budgets, monitor profitability, and support contract renewals.
• Team Collaboration & Resource Planning: Coordinate with team leads and HR to manage onboarding, resource allocation, and overall team well-being.
• Continuous Improvement: Lead initiatives to refine delivery processes and client-facing communication for greater efficiency and transparency.
   

About you

• A 3+ years of commercial experience as a Project manager / Scrum master in software development projects (preferably in Fintech);
• Strong knowledge of every phase of the software development lifecycle;
• Ability to set up the processes and guide the Agile team;
• Ability to prioritize and control the deadlines;
• Accurate Scope management,
• Risk analysis and risk management,
• Ability to plan and manage releases;
• Lean development focus;
• Confident communication skills that help to build relationships with both clients and teams.
• Focus on value delivery and continuous improvement.
• Experience with Jira, Confluence and project management software.
• Experience with the Fintech projects

Would be a plus

• Experience in the Presale process
• BA experience
• Technical background
• PM or SM certifications
   

As a PM you will work mostly with Jira, Confluence, Slack, Google meet, and internally created dashboards that will help you in your daily routine. 
On our projects we use modern technologies that our tech team recommends based on each project’s needs.

The approximate project team will consist of:

• Solution Architect
• DevOps
• BA
• Designer
• 1-2 Backend Engineers
• 1-2 Frontend Engineers (Web or Mobile)
• QA(s)
• PM (full or part-time for 1 project)

We are looking for a detail-oriented and organized Junior Resource Coordinator to join our team.

In this role, you will help ensure projects run smoothly by supporting resource planning, project administration, financial tracking, and reporting processes. You will work closely with project managers and team members to maintain accurate project data, monitor workloads, and support effective project delivery.

This position is a great opportunity for someone with initial project coordination, administration, or operations experience who enjoys working with data, processes, and cross-functional teams.

What You'll Do

Resource & Workload Coordination

• Monitor employee workload and resource allocation across multiple projects.
• Identify capacity gaps or resource overloads and proactively escalate issues.
• Coordinate project assignments between project managers and team members.
• Prepare workload, capacity, and pipeline reports.

Timesheet Management

• Monitor timesheet submission and approval processes.
• Follow up with employees and managers regarding missing or overdue timesheets.
• Ensure project time records are accurate and up to date.
• Prepare related reports and performance metrics.

Project Financial Support

• Create and maintain project structures in internal systems.
• Support project budgeting and forecasting activities.
• Collect and consolidate project forecasts from project managers.
• Assist with project financial reporting and budget tracking.
• Monitor forecast-to-actual performance and flag discrepancies.

Reporting & Project Administration

• Maintain project-related information and documentation.
• Prepare regular operational and financial reports.
• Support process improvements and data accuracy initiatives.
• Collaborate with stakeholders across different teams and projects.

What We're Looking For

• 1–2 years of experience in project coordination, project administration, operations, or a similar role.
• Understanding of project delivery and resource management principles.
• Strong analytical and organizational skills with excellent attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Confident communication skills and ability to work with different stakeholders.
• Intermediate to Upper-Intermediate English level (B2 or higher).
• Proficiency in Microsoft Office, especially Excel.
• Self-driven, proactive, and comfortable working independently in a remote environment.

Nice to Have

• Experience in consulting, professional services, outsourcing, or IT environments.
• Experience with project management, ERP, or resource planning systems.
• Familiarity with reporting and business intelligence tools.

What You'll Gain

• Hands-on experience in resource and project operations.
• Exposure to project financial management and forecasting processes.
• Collaboration with international teams and stakeholders.
• Opportunities for professional growth within project and operations management.