Jobs at Djinni

Phenomenon Studio is a boutique product design and development agency founded in 2019. We work with teams who’ve outgrown what they’ve built — from venture-backed startups to established market leaders — and own the work end to end: strategy, design, development, and post-launch.

The team of 70+ senior specialists is based in Europe, with entities in the USA, Estonia, and Switzerland, serving SaaS, fintech, healthcare, and EdTech. Across 120+ launches, clients have raised $500M+. Phenomenon is HIPAA-compliant, Nielsen Norman Group UX certified, and a Webflow Experts partner, holding a 5.0 rating on Clutch — and most clients come back for a second project.

Our customer is a GRC (Governance, Risk & Compliance Assessment) platform designed to automate risk assessment, vendor management, and compliance with security standards. It streamlines complex GRC processes by centralizing data, enabling efficient reporting, and reducing manual workload.

The product is used by universities and public sector organizations in the US.

Team: Solution Architect, 2x Backend, 2x Frontend, QA, PM, PO, UI/UX Designer

Requirements:

• 4+ years of commercial backend development experience
• Strong knowledge of Python 3.12+ and async programming (asyncio, async/await patterns)
• Strong hands-on experience with FastAPI (dependency injection, Pydantic, middleware)
• AI-assisted development as a daily practice — everyday, hands-on use of AI coding tools (Claude Code, Cursor, GitHub Copilot, or equivalent)
• Experience building AI agents and using Agent Skills
• Solid experience with SQLAlchemy 2.0 (async), PostgreSQL (asyncpg), and Alembic migrations
• Experience building real-time features with Socket.IO (or equivalent WebSocket frameworks) — rooms, namespaces, auth, scaling across workers
• Experience with Redis and distributed task queues (Celery, or arq/dramatiq)
• Understanding of multi-tenant architectures and data isolation patterns
• Experience with JWT-based auth and role/permission-based access control (RBAC/ABAC)
• Discipline around clean layering — clear separation between routes, services, and repositories (no SQL in the service layer)
• Hands-on experience with AWS (ECS Fargate, RDS, ElastiCache, S3, Secrets Manager, IAM), Docker (multi-stage builds), and Bash
• Experience designing and operating microservices (service boundaries, inter-service communication via internal SDKs, observability)
• Experience with Infrastructure as Code using Terraform (AWS provider, module composition)
• Strong experience writing unit and integration tests (pytest, pytest-asyncio)
• Mentoring and code review experience
• Strong communication skills and experience collaborating with stakeholders
• Upper-Intermediate English level
   

Nice to have:

• Experience with aioboto3 or other async AWS interaction patterns
• Experience scaling WebSocket/Socket.IO deployments (sticky sessions, Redis adapter, horizontal scaling)
• Experience with performance profiling and query optimization at scale
• Experience with CI/CD pipelines (GitHub Actions, GitLab CI)
• Familiarity with uv(Astral) or other modern Python package managers
• Understanding of cybersecurity principles
• Knowledge of security standards (ISO 27000, SOC 2)
• Experience with GRC (Governance, Risk, Compliance) domain

Responsibilities:

• Develop and maintain backend microservices using Python, FastAPI, and async SQLAlchemy
• Use AI tooling daily to accelerate delivery — while owning the correctness, security, and maintainability of everything that ships, regardless of how it was generated
• Design efficient database schemas, write performant queries, and manage schema evolution via Alembic
• Build and maintain real-time features via Socket.IO — event flows, room/namespace design, and reliable delivery under load
• Implement asynchronous workflows using Redis and Celery where appropriate
• Contribute to the microservices architecture — propose improvements for scalability, reliability, and clear service boundaries; consume and evolve internal SDKs for inter-service communication
• Work within a multi-tenant environment — build features that respect tenant isolation and scale across tenants
• Provision and evolve cloud infrastructure on AWS via Terraform (ECS Fargate, RDS, ElastiCache, ALB, IAM), following IaC best practices
• Collaborate with team members to align technical implementation with business goals
• Deploy and operate services using Docker and CI/CD pipelines
• Take initiative to identify improvements, propose technical solutions, and contribute ideas that enhance product quality, performance, and security posture

What we offer:

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off
   

Recruitment process: Recruitment interview — Technical interview — Final interview

N-iX Game is in search of a creative and motivated UI/UX designer to help our customers build the ideal product.

Senior UI/UX Designer responsibilities include searching for optimal solutions, designing UI layouts with a high level of graphical detail, designing UI animations, and supporting developers with the implementation of designed UI in game engines. So, knowledge about the game development tech processes will be a huge plus. 
In this position, we expect you to innovate and create modern interfaces using the most recent trends.

Responsibilities:

• Design mockups and prototypes that clearly demonstrate UI interaction models
• Design graphical assets such as icons, logos, and other elements that can be used in the game UI
• Create a friendly user experience, identify and troubleshoot UX problems 
• Collaborate with a team of engineers and designers in the implementation of UI components and assets

• Present design solutions to the customer and conduct layout adjustments based on feedback

   

Requirements:

• Proven work experience as a Game UI/UX Designer or similar role
• The portfolio must contain PC/console or mobile game UI designs 
• Fluency in Figma software
• Fluency with graphic design tools, most notably the Adobe pack (Photoshop, Illustrator)
• UI animation and general motion graphic design skills (ability to work in Adobe After Effects) are nice to have, but not mandatory
• Strong communication skills to collaborate with various stakeholders
• Ability to work productively and follow commitments

• English: Upper Intermediate

   

Good to have:

• Experience in preparing and implementing UI in Unity/Unreal Engine
• Ability to create smooth and pleasant 2D animations

Join Whitechain — Build the Future of Web3!

At Whitechain, we’re on a mission to revolutionize blockchain, smart contracts, and cryptography. As part of the WhiteBIT ecosystem, we’re building cutting-edge Web3 solutions, from our own EVM blockchain to non-custodial wallets, DeFi platforms, and GameFi experiences.We’re looking for ambitious innovators to help us bridge the gap between retail and corporate blockchain adoption. If you’re passionate about decentralization, Web3, and shaping the future of digital economies, this is your chance to make an impact!

The future of Web3 starts with you — join us as a DevOps Engineer!
 

Requirements:

— 3+ years in DevOps / SRE / infrastructure roles
— 1 year experience with blockchain/ crypto infrastructure background (Ethereum, OP Stack or similar)
— Strong Kubernetes: deployment, debugging, network policies, Helm
— Terraform (modules, state management, multiple providers)
— CI/CD with GitHub Actions or equivalent; GitOps principles
— AWS (IAM, VPC, EC2, S3, KMS)
— Confident Linux administration and Bash scripting
— Monitoring and alerting with Prometheus / Grafana
— Git and PR-based workflow

Would be a plus:

— Direct OP Stack experience (op-node, op-reth, batcher, proposer, conductor)
— ArgoCD and GitOps in production
— Ansible
— Cloudflare (WAF, rate limiting, CDN)
— Key management: AWS KMS or HashiCorp Vault
— Incident response experience and postmortem writing
 
 

Responsibilities:

— Operate and evolve Kubernetes clusters (testnet and upcoming mainnet) via ArgoCD and Helm
— Deploy, upgrade and troubleshoot OP Stack components: op-node, op-reth, batcher, proposer, conductor
— Maintain infrastructure as code: Terraform (AWS, Cloudflare) and Ansible for node configuration
— Own and improve CI/CD pipelines (GitHub Actions): image builds, registry publishing, automated IaC tag bumps
— Maintain monitoring and alerting (Prometheus, Grafana); respond to alerts for sequencer lag, batcher stuck, L1 sync, disk
— Participate in the on-call rotation after onboarding
— Follow and keep runbooks up to date; document on-chain and operational procedures
— Configure and protect public RPC endpoints (rate limiting, Cloudflare WAF)

Work conditions:

Immerse yourself in Crypto & Web3:

— Shape the Future — Work on high-impact blockchain products at the forefront of Web3.
— Innovate & Create — Your ideas drive real-world solutions and technological breakthroughs.
— Global Reach — Build scalable solutions for businesses and users worldwide.
— Web3-Powered Culture — A team of visionaries who believe in decentralization and innovation.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

The Marketing Operations Manager drives the execution of marketing initiatives across newsletters, paid media, social, and growth. Acting as the link between strategy and execution, they coordinate cross-functional projects, optimize marketing processes, and ensure initiatives are delivered on time and to a high standard.

Partnering closely with the email Marketers, you will drive newsletter growth and engagement. 

We're looking for someone who is proactive, ambitious, and motivated to build best-in-class marketing programs, keeping work moving while continuously improving performance and execution.

Must Have

• 5+ years in project management with direct experience running marketing initiatives
• Marketing fluency: you know how newsletters, paid, social, and growth work and can contribute to strategy
• Proven ability to manage multiple marketing workstreams simultaneously without dropping quality
• Experience building and rolling out project management processes and SOPs across a team
• Hands-on AI tool use in your daily work (hard requirement) — you use them to move faster and can describe exactly how
• Strong problem-solving skills: root cause analysis, structured thinking, clear recommendations
• Clear, structured communication — updates, escalations, and feedback are always actionable
• Ownership mindset: you follow through, remove blockers, and drive progress without supervision
• Organisational precision: multiple priorities, deadlines, and stakeholders managed simultaneously
• Excellent English, written and verbal (C1 or above)
• Ready to grow into a team leadership role as the marketing function scales

Nice to Have

• Background in newsletter, media, affiliate, or performance marketing environments
• Hands-on campaign experience — having run campaigns, not just managed the people who did
• Experience with workflow automation tools such as Make, Zapier, or similar
• Familiarity with project management tools: Notion, ClickUp, Asana, or Airtable
• Experience with email platforms, newsletter operations, or audience growth metrics
• Experience working with designers, writers, QA teams, or cross-functional partners

What You Will Own

You run marketing execution and operations across your pod.

1. Marketing Project Execution

• Drive marketing initiatives from brief to completion across newsletters, paid, social, and growth — with clear timelines, owners, and defined outputs
• Track all active projects, flag delays early, and push to completion without waiting to be asked
• Manage timelines, dependencies, and priorities across multiple workstreams running in parallel
• Hold quality and momentum across every initiative — nothing falls behind because attention drifted

2. Newsletter Initiative Leadership

• Partner with the Senior Email Marketing Manager to plan and drive newsletter growth initiatives end to end
• Turn newsletter growth goals into structured project plans with milestones, dependencies, and clear accountability
• Coordinate writers, designers, and contributors so the email marketer stays focused on performance and deliverability
• Bring marketing judgment to newsletter projects — contribute to strategy and quality, not just timeline

3. Newsletter Health & Performance Monitoring

• Monitor newsletter health, growth, send consistency, segmentation, metrics accuracy, and unsubscribes
• Flag open rate drops, bounce issues, missing promo, or stalled development early
• Ensure marketers complete initial troubleshooting before escalating; review their proposed solution first
• Bring leadership a structured case with context, findings, and recommended next steps — not a raw problem
• Document approved fixes into SOPs and follow up until implemented

4. Broader Marketing Coordination

• Coordinate paid, social, and growth initiatives alongside newsletters — keeping the full marketing picture aligned
• Translate marketing priorities into clear, actionable plans with owners, deadlines, and defined outputs
• Identify where marketing efforts overlap, conflict, or leave gaps, and resolve with structure
• Support campaign launches, content pushes, and growth experiments with tight, reliable execution

5. Process, Systems & Reporting

• Build and maintain project management infrastructure: trackers, status cadences, dependency maps, documentation
• Create repeatable SOPs for recurring project types so the team executes consistently
• Maintain dashboards and trackers that reflect the true status of every initiative at all times
• Provide regular, tight status updates that give clarity without drowning the team in detail
• Identify bottlenecks across marketing delivery and fix them with systems, not workarounds

6. Team Leadership & Development

• Run team problem-solving sessions, case reviews, and execution reviews without leadership involvement
• Hold 1:1s and check-ins calibrated to each marketer's level and current needs
• Coach marketers to bring analysis and recommendations, not just problems
• Ensure only structured, validated topics reach leadership
• Communicate and implement new SOPs; confirm they are understood and applied in execution

7. Operational Follow-Through

• Ensure every triggered workflow has an owner, a next action, and a follow-up — not just a notification
• Prevent marketers from completing their part and going idle when the process still needs to move
• Track newsletter growth milestones; follow up when promo, QA, or partner actions are missed or delayed
• Track paused newsletters: reason, start date, and resumption conditions
• Reopen delayed items and surface blockers when progress stalls

8. AI & Smart Tooling

• Use AI tools to accelerate project planning, research, content coordination, and reporting
• Build AI into the marketing project workflow as a genuine operational advantage
• Continuously track new AI and automation tools and bring the useful ones into the operation
• Raise AI fluency across the marketing team — model the behaviour and document the processes

9. Quality Control & Escalation

• Act as the first review layer — validate issues, prior attempts, and solutions before escalating
• Review drafts, solutions, and tasks before they move to designers or approval; ensure work is execution-ready
• Review AI writer output; flag quality patterns with specific examples and follow up on fixes
• Track designer tasks and follow up on delays; confirm completed work moves into execution without sitting idle
• Confirm subscriber inboxes are actively monitored; ensure responses and unsubscribes are actioned promptly

10. Transfers & Additional Projects

• Track active newsletter transfers; follow up on delayed milestones with clear ownership and next actions
• Coordinate side projects within the team; escalate only when a decision above PM level is needed

What You Will Get

• Full pod ownership — you lead your team and make the calls on how it runs
• Clear scope — no ambiguity about what is yours to own vs. escalate
• A high-execution environment — fast-moving, high-standard, results-focused
• Structured processes and SOPs — you're improving what works, not building from scratch
• Growth path — strong performance opens the door to team leadership and expanded scope
• Flexibility — we value output, not hours

Are you a Data Scientist with a love of LLMs, generative AI?

We are looking for a passionate Data Scientist to implement AI solutions aimed at achieving business goals.

This role offers the opportunity to work on cutting-edge AI adoption projects that helps to improve current business processes.
 

     You'll be a great fit if you have:

•  Strong Python Experience (2 year +);
• Experience with LLM , Diffusion models;
• Knowledge of Prompt engineering;
• Experience with Gen AI-related technologies such as LangChain and RAG;
• Experience with Neural Networks (Optional) ;
• Experience with NLP , Predictive analytics and Machine learning;
• Experience with Pandas;
• Experience with SQL, including experience with large datasets;
• Strong experience in statistics;

• Bachelor's degree in Computer Science or a related field.
   

  What you'll do:

• Develop AI agents that utilize LLM, RAG and langchain approach;
• Implement LLM and Diffusion models to boost business productivity;
• Utilize LLM (LLM Vision) to improve object detection, text classification and extraction;
• Create forecasting, recommendation, and classification models;
• Transform business challenges to AI applications.
   

     We ensure your growth with:

• Competitive salary fixed in USD;
• Flexible working schedule and fully remote work format;
• Paid vacation days and sick leave days ;
• Personal and professional development opportunities;
• Participation in building innovative projects from scratch using modern technologies;
• Team-building activities and corporate events;
• English classes and educational events.

We are looking for a hands-on Product Manager  who can bridge business needs, user requirements, product strategy, and technical execution.

This role is ideal for someone who enjoys working in a fast-moving startup environment, can quickly understand complex systems and APIs, translate ideas into clear product specifications, and use modern AI tools to accelerate product discovery, prototyping, documentation, and delivery.

The ideal candidate is highly adaptable, technically curious, detail-oriented, and comfortable owning work end-to-end — from gathering requirements and analyzing systems to creating prototypes, supporting development, preparing user documentation, and enabling go-to-market adoption.

Key Responsibilities

1. Product Discovery & Requirements Gathering

• Work closely with customers, stakeholders, business teams, and internal users to understand business needs and pain points.
• Gather, analyze, and document business and functional requirements.
• Convert business requirements into clear, actionable product requirements for engineering and design teams.
• Identify gaps, dependencies, edge cases, assumptions, and potential risks.
• Facilitate requirement discussions and drive alignment between business and technical stakeholders.
• Continuously refine requirements based on feedback, changing priorities, and new information.

2. Product Specifications & Documentation

• Create detailed product specifications, functional specifications, user stories, acceptance criteria, workflows, and feature descriptions.
• Clearly define expected system behavior, business rules, validations, user journeys, and edge cases.
• Maintain accurate and up-to-date product documentation throughout the development lifecycle.
• Ensure requirements are sufficiently detailed for engineering teams to implement without ambiguity.

3. AI-Assisted Prototyping

• Create rapid product prototypes and proof-of-concepts using Claude and other AI-powered tools.
• Use AI tools to transform requirements and concepts into interactive prototypes, workflows, UI concepts, and functional demonstrations.
• Experiment with different AI tools to accelerate product discovery, analysis, documentation, and delivery.
• Continuously explore new AI capabilities and identify opportunities to improve product development processes.

4. System & Technical Analysis

• Perform system analysis to understand existing architecture, workflows, integrations, dependencies, and limitations.
• Analyze existing features and systems to identify improvement opportunities.
• Understand how new features will interact with existing functionality.
• Work closely with developers and technical teams to clarify implementation approaches and resolve functional ambiguities.
• Analyze data flows, business processes, system dependencies, and integration points.

5. API & Integration Analysis

• Review and analyze API documentation, including endpoints, request/response structures, authentication, parameters, error handling, and integration requirements.
• Understand how internal and third-party APIs can support product requirements.
• Identify API limitations, dependencies, and potential integration risks.
• Translate API capabilities into clear product and functional requirements.
• Support engineering teams by providing clear documentation and context around API-related requirements.

6. User Guides & Product Enablement

• Create clear and practical user guides, feature documentation, FAQs, release notes, and internal documentation.
• Translate complex product functionality into easy-to-understand instructions for end users and internal teams.
• Work with support, sales, customer success, and other teams to ensure they understand new functionality.
• Keep documentation aligned with product releases and feature changes.

7. Go-to-Market & Feature Adoption

• Support go-to-market activities for new features and product capabilities.
• Translate product functionality into clear customer-facing value propositions and use cases.
• Work with marketing, sales, customer success, and other teams to support feature launches.
• Help develop feature adoption strategies, onboarding materials, release communications, and enablement content.
• Gather post-launch feedback and identify opportunities to improve adoption and user experience.

8. Agile Product Delivery

• Work closely with engineering, design, QA, and business teams throughout the product lifecycle.
• Participate in sprint planning, refinement, demos, reviews, and other product development activities.
• Clarify requirements during development and help resolve questions quickly.
• Validate completed features against requirements and acceptance criteria.
• Continuously prioritize work based on business value, customer impact, technical dependencies, and company priorities.

Required Skills & Experience

• Experience in Product Management, Business Analysis, Product Analysis, or a similar role.
• Strong ability to gather, analyze, and document business and functional requirements.
• Excellent understanding of software products, web applications, workflows, and system behavior.
• Ability to create detailed product specifications and user stories.
• Strong analytical and problem-solving skills.
• Ability to understand and analyze APIs and technical documentation.
• Experience creating prototypes or proof-of-concepts using modern tools.
• Hands-on experience with AI tools such as Claude, ChatGPT, and other AI-assisted productivity/development tools.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong attention to detail without losing sight of the bigger product/business objective.

Startup Mindset

We are looking for someone who thrives in an environment where priorities can change quickly and roles are not rigidly defined.

You should be someone who:

• Adapts quickly to changing business and product requirements.
• Is comfortable working with ambiguity and figuring things out independently.
• Takes ownership rather than waiting for detailed instructions.
• Is willing to be hands-on across product, analysis, documentation, prototyping, and delivery.
• Learns new technologies and tools quickly.
• Is comfortable switching between strategic thinking and detailed execution.
• Can move quickly while maintaining a high standard of quality.
• Enjoys experimenting with AI and emerging technologies.
• Is proactive about identifying problems and proposing solutions.

• Can operate effectively in a dynamic, high-growth startup environment.

   

What Success Looks Like

In this role, you will be successful if you can take a business problem or product idea and independently move it toward execution by:

Understanding the problem → Gathering requirements → Analyzing the system → Defining the solution → Creating AI-assisted prototypes → Writing detailed specifications → Supporting development → Validating the feature → Creating user documentation → Supporting go-to-market → Driving feature adoption.

Ideal Candidate

The ideal candidate is a product thinker with strong business analysis capabilities and enough technical understanding to work comfortably with engineering teams.

You don't need to be a software developer, but you should be technically curious, comfortable reading API documentation and system flows, capable of understanding how software works, and willing to get hands-on with modern AI tools to accelerate your work.

If you enjoy turning ambiguous ideas into well-defined products and are excited about using AI to work faster and smarter, this role is for you.

We are looking for an experienced ServiceNow Architect to join us as an external technical consultant supporting our hiring process.

This is not a development role. We are looking for a senior-level ServiceNow expert who can evaluate candidates, conduct technical interviews, and provide expert recommendations for hiring decisions.

Responsibilities:

• Conduct technical interviews for ServiceNow professionals
• Assess candidates' technical and architectural expertise
• Provide structured interview feedback and hiring recommendations
• Consult on role requirements and candidate profiles
• Participate in discussions regarding competencies and evaluation criteria
• Share expert insights on ServiceNow technologies, architecture, and best practices

Requirements:

• 8+ years of experience in IT
• Strong hands-on and architectural experience with ServiceNow
• Experience working as a Senior, Lead, Principal, or Architect-level specialist
• Experience conducting technical interviews and evaluating candidates
• Ability to assess both technical skills and overall candidate fit
• Experience communicating with clients, stakeholders, and business teams
• Strong English communication skills

Nice to Have:

• Principal Architect experience
• Enterprise Architecture background
• ServiceNow Practice Lead or Competency Lead experience
• Consulting and advisory experience
• Pre-sales involvement
• Mentoring and leadership experience

Engagement Format:

• External consultant / contractor
• Hourly-based collaboration
• Flexible workload depending on hiring needs
• Long-term cooperation opportunity

If you are an experienced ServiceNow architect who enjoys interviewing, mentoring, and helping organizations make strong hiring decisions, we would be happy to connect with you.

We are looking for a Senior Penetration Tester / Application Security Engineer to perform a comprehensive security assessment of a web application and its APIs.

Project start: approximately Q4
Engagement: project-based / part-time
Main scope: Web Application & API Penetration Testing

Tech Stack

• Drupal with significant custom development
• Vue.js frontend and admin panel
• Java backend
• MongoDB
• React Native for iOS and Android (mobile pentesting may be added later)

Responsibilities

• Perform manual penetration testing of the web application and admin panel
• Conduct API security testing
• Test authentication, authorization, and role-based access controls
• Identify business logic and security vulnerabilities
• Assess the application against OWASP Top 10 and OWASP API Security risks

• Prepare a professional penetration testing report with severity levels, vulnerability descriptions, evidence, and remediation recommendations

   

Requirements

• Strong hands-on experience in Web Application and API Penetration Testing
• Strong manual pentesting skills, not only automated scanning
• Solid experience with Burp Suite and standard security testing tools
• Experience testing custom-built web applications
• Experience preparing professional pentest reports
• Experience with Java, Drupal, or Vue.js is a plus
• Mobile application pentesting experience is a plus, but not required

About the Project

We're building a multi-agent AI system that automates B2B sales conversations end to end. The product is live and generating revenue for paying clients today, and demand is growing month over month as more agencies bring us on to scale their sales operations.

We're moving fast: shipping new features weekly and continuously refining the product's core logic based on real usage. Customer Success has been handled ad hoc alongside product work so far — now we're spinning it out into its own function, and we need someone who can build it properly from the ground up rather than inherit an existing setup.

About the Role

This is a hybrid role at the intersection of Customer Success and Product Ops — our first dedicated CS hire. You'll be the main point of contact for our B2B clients: taking them through onboarding, providing ongoing support, and systematically turning their feedback into clear input for the product team. You'll also give the product an operational backbone — ticket management and structured bug reporting. You'll work closely with the Product Lead on what gets built next — your read on clients is what shapes that conversation.

At this stage, responsibilities naturally overlap across the team — that's expected, and it's exactly why this role is built as a hybrid rather than split into narrow positions too early.

There's no existing playbook here — you'll be building the customer success function from the ground up: the first onboarding flow, the first support process, the first structured way client feedback reaches the product team. It's a rare chance to shape how CS works at a company from day one, rather than stepping into something already set in stone.

What You'll Do

• Build the customer success function from scratch: define the onboarding flow, support process, and feedback structure — there's no existing playbook to inherit.
• Onboard new B2B clients: bot setup, configuration, and hands-on support through their first weeks of use.
• Own day-to-day client support: handling requests, troubleshooting issues, and escalating complex cases.
• Systematically collect client feedback and translate it into clear, structured input for the product team.
• Manage tickets and backlog hygiene: status tracking, prioritization input (aligned with the Product Lead), and follow-through.
• Document and structure client-reported bugs into clear issues for the development team.
• Build and maintain a client health-score view; flag churn risk early.
• Coordinate with the internal team (product, engineering) to close client requests quickly.

What We're Looking For

• 2+ years of experience in Customer Success, Support, Account Management, or Product Ops, ideally in B2B SaaS.
• Proven experience building a CS/support function from scratch — you've set up onboarding flows, support processes, or feedback pipelines at a company that didn't have them yet, not just operated within an existing playbook.
• Ability to independently turn ambiguous, unstructured feedback into clear, actionable requirements.
• Strong attention to detail and organization — comfortable running multiple clients and tickets in parallel without dropping anything.
• Fluent written and verbal communication in English.
• Comfort working in a startup environment: ambiguity, evolving ownership, and fast-changing priorities.
• Nice to have: experience with ticketing tools (Notion, Linear, Jira, etc.) and a basic understanding of product development workflows.

What We Offer

• A true 0-to-1 opportunity: you'll design the playbook, not just execute someone else's.
• A high-ownership role on a small team, with direct impact on the product and the client experience.
• Flexible, fully remote work.
• Room to grow into a Lead role: as B2B scales, this role naturally splits into specialized tracks (Onboarding / Support / Account Management), and you're positioned to lead one of them — or grow the operational side into a dedicated Product Ops or Delivery Manager function.

About the Company

Media Miami is an independent performance marketing agency focused on building and scaling digital products. Our core expertise lies in developing and growing media ecosystems for global audiences, with a strong focus on the U.S. market. We operate across key verticals including finance, business, health, self-development, and pet care— delivering relevant insights, practical value, and highly engaging experiences.

Role Overview

Our core product is the website. This role is central to how we present, convert, and grow our digital products. We're looking for a self-sufficient designer who lives and breathes web — someone who can own the design process end-to-end, move fast, and leverage AI tools as a core part of their workflow.

You will report directly to the Creative PM and work with high autonomy after receiving a creative concept, visual references, and brand identity brief.

⚡ Key Responsibilities

• Design & produce digital product websites as the primary deliverable, including home pages, article pages, subscribe and opt-in pages, and other product-dependent pages as required by the specific project.
• Build and format digital product websites using visual drag-and-drop builders (Webflow, Leadpages, ClickFunnels, Framer, etc.).
• Create sections, components, pages, and other visual assets using AI tools such as Claude, Claude + Figma, AI image tools, and AI coding tools.
• Produce high-quality banners, headers, and other graphics for web and email campaigns.
• Ensure all pages are responsive, mobile-friendly, and optimized for performance.
• Maintain brand consistency within each project.
• Collaborate with marketing and content teams to align visuals with campaign goals.
• Operate independently and make design decisions autonomously after concept hand-off — bringing your own ideas to life based on the brief and the provided direction (base colors, theme, and overall style).

✅ Requirements

Must Have

• 3+ years of experience in web design (not just static graphics or branding)
• Proven track record in creating landing pages, funnels, and conversion-oriented websites
• Strong portfolio with websites and landing pages (product company work preferred — mobile apps, SaaS, etc.)
• Proficiency in Figma and/or Adobe Creative Suite
• Hands-on experience with at least one no-code/low-code page builder: Webflow, Framer, Unbounce, Elementor, or similar
• AI-native workflow — active, confident use of Claude and image generation tools 
• Solid understanding of layout, spacing, UX hierarchy, and conversion design
• Basic HTML/CSS — enough to self-serve minor display fixes (scroll issues, font styles, etc.) 
• Fast, organized, detail-oriented — able to handle multiple projects in parallel
• English C1+ and strong communication skills

Nice to Have

• Experience with ClickFunnels, LeadPages, or similar funnel builders
• Experience designing email templates
•  Familiarity with Claude Code, Claude + Figma, Claude + Canva, and other AI tools and integrations
• Experience with A/B testing or performance-based design iteration
• Understanding of marketing funnels, lead generation, or affiliate campaigns

🙋 Who We're Looking For

We're looking for someone who:

• Is highly autonomous and executes independently after receiving a brief
• Has an AI-first mindset — uses AI as a productivity multiplier, not a crutch
• Is detail-obsessed: paddings, consistency, pixel-level precision matter
• Can produce quality work at a fast cadence 
• Comes from a product company background where design variety and iteration are the norm

🏆 What We Offer

Professional Growth

• Work alongside a high-performing, AI-forward creative team
• Access to modern tools and technologies (Claude, Webflow, Artlist, and more)
• Career development opportunities and learning resources
• International, multicultural environment

Benefits

• Competitive salary
• Paid vacation and sick leave
• Work-life balance
• Team events and activities

Working Environment

• Fully remote
• Friendly and supportive team culture
• High autonomy and creative ownership

On behalf of our client, we are looking for a Full Stack Engineer (Python/React/RN)

About the Product

The platform is reshaping the fresh produce industry through AI and real-time market intelligence, providing growers, retailers, distributors, and investors with insights to make faster, smarter decisions. The product is scaling across international markets.

Responsibilities:

- Develop, deploy, and maintain scalable backend services, APIs, and data pipelines on GCP

- Build and optimize user-facing features across web (React) and mobile (React Native) environments

- Implement secure, high-performance infrastructure

- Work with complex datasets and automate data ingestion workflows using Cloud Functions, Cloud Run, and Cloud Composer

- Collaborate with Product, Data Science, and Design teams

- Apply best practices in Agile, CI/CD, automated testing, and code quality

- Troubleshoot, debug, and improve existing systems and services

Requirements:

- 8+ years of overall software engineering experience

- 5+ years of experience with Python

- 2+ years of experience with React

- 1+ year of experience with AI tools

- Experience with React Native

- Experience with GCP

- Hands-on experience with GCP services

- Experience working with large or complex datasets

- Experience with automated data pipelines, including Cloud Functions, Cloud Run, and Cloud Composer

- Experience developing cloud-based applications

- Experience with modern DevOps practices, CI/CD, testing automation, and Git-based workflows

- Experience delivering complex engineering projects from design through deployment

- Strong communication skills with technical and cross-functional teams

- Strong problem-solving skills and willingness to learn new tools and technologies quickly

Location: Poland, preferably Warsaw or nearby. Personal meetings will be required once every 1–2 months.

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Requirements:

• 3+ years of experience in iGaming, Betting, or Affiliate Marketing
• Experience in traffic analysis and optimization
• Strong understanding of key metrics: FTD, RD, CPA, ROI, LTV, Retention, Conversion Rate
• Experience working with large datasets and analytical reporting
• Proficiency in Excel / Google Sheets and BI tools (Power BI, Tableau, Grafana, or similar)
• Understanding of Affiliate, Paid, and Organic acquisition channels
• English level B1+

Key responsibilities:

• Analyze and distribute traffic across GEOs, brands, and acquisition channels
• Monitor traffic volume, quality, and performance
• Identify optimization and growth opportunities
• Prepare analytical reports, forecasts, and actionable recommendations
• Collaborate with Affiliate, Media Buying, CRM, Product, and Country Management teams

Role overview

Amplify is looking for a Growth Marketing Manager to own our go-to-market and acquisition end to end. This is a hands-on role for someone who owns the strategy and lives in the ad accounts – positioning, channels, and the numbers.

You'll work directly with the leadership team to shape how Amplify wins against the rest of the Shopify ecosystem. On a small team, you'll own marketing end to end – this is for someone who wants that accountability and the autonomy that comes with it. As we grow, there's room to build and lead a team.

Key responsibilities

• Own Amplify's go-to-market strategy – positioning, messaging, and how we win merchants
• Plan, build, and optimize paid acquisition across Google, Meta, Shopify App Store – you name it
• Own the growth funnel end to end: acquisition, activation, and the metrics that matter (CAC, ROAS, etc)
• Run experiments across channels, landing pages, and offers
• Sharpen how we position against competitors in the bundling and upsell space
• Partner with Product and CS to turn customer insight into messaging and campaigns

• Report clearly on what's driving growth and what to scale next

   

Requirements

• 5+ years in growth or performance marketing, with real ownership of acquisition and GTM
• A track record of driving measurable growth – you can point to numbers you moved
• Hands-on expertise running paid acquisition (Google, Meta, and similar channels)
• Strong grasp of positioning and messaging
• Comfortable owning metrics and making decisions from data
• Self-directed and accountable: you thrive owning outcomes on a small team
• Experience marketing to Shopify merchants, DTC brands, or the e-commerce ecosystem is a strong plus
• Experience with B2B SaaS or direct-sales go-to-market is a plus

What we offer

• Competitive compensation, with bonuses tied to company performance
• Fully remote work with a collaborative and supportive team
• Real ownership over how the company grows
• A profitable, fast-growing product with strong customer love and room to scale
• The chance to build the growth function, and a team, from the ground up

How to Apply

Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify.

Please note: this is a contractor position

Scalivo is a German operational & customer service outsourcing partner for European businesses. We are looking for an experienced, hands-on B2B Sales Heavy Hitter based in Ukraine to drive our next phase of growth.

💡 Note on the role: This is an individual contributor role for a true "hunter", not a managerial position. You will own new business development end-to-end — from cold outreach to closing high-value deals.

What You Will Do

• Prospecting & Outreach: Develop and optimize cold email and LinkedIn campaigns to target senior decision-makers (CEOs, COOs, VPs) at European companies.
• Pipeline & Deal Management: Conduct discovery calls, understand complex business needs, build commercial cases, and manage your own pipeline.
• Closing: Persistently follow up, negotiate, and close significant B2B deals (target: 2–4 major accounts/year).
• Process Optimization: Test messaging, learn from market feedback, and continuously refine our sales playbook.

What We Are Looking For

• Proven B2B Sales Track Record: Experience in selling services/solutions (not just SaaS products) with undefined or evolving sales processes.
• Fluent English (C1/C2): Exceptional written and spoken skills to comfortably challenge and pitch to European C-level executives.
• Proactive "Hunter" Mindset: You don’t wait for inbound leads; you build opportunities from scratch via cold outreach and LinkedIn.
• Strategic & Hands-on: Ability to think strategically about targeting while staying comfortable doing the actual outreach and follow-ups yourself.

• Location: Based in Ukraine (to align with our core operational teams).

   

What Success Looks Like (First 6–12 Months)

• First 6 months: Build a qualified, high-value pipeline and close your first meaningful enterprise customer.

• Long-term: Secure 2–4 major strategic client partnerships per year.

   

Compensation & Upside

• Attractive Base Salary + Uncapped Performance Bonus.
• High-impact role: Bring in meaningful deals and directly participate in the financial upside you generate.
• Opportunity to build and shape the commercial sales engine from the ground up alongside founders/leadership.

What we offer
 

• €3,000 per month, plus bonus.
• Full time and 100% remote.
• Flexible working hours and no time tracking.
• 24 days of fully paid annual leave.
• Paid sick leave.
• Direct collaboration with the founders.

We're looking for an engineer with hands-on experience building and evaluating GenAI services - from RAG and agentic reasoning systems to production-grade LLM deployments. You'll work closely with Frontend and Backend teams to bring AI agents into real products, with a strong focus on reliability, safety, and shipping working prototypes fast.

Hard Skills:

• Practical experience developing and evaluating GenAI services, including RAG systems, understanding of the "ReAct" (Reasoning + Acting) paradigm and Agentic RAG, LLM API integration, and prompt/context engineering, as well as training, fine-tuning, and deploying ML models in production environments.
• Knowledge of ML/GenAI frameworks: LangGraph or LangChain, PyTorch / TensorFlow, Hugging Face, OpenAI/Anthropic SDK.
• Practical commercial experience working with AI models via API (Gemini, Anthropic) and self-hosted models (Llama 3, Mistral, Mixtral), with an understanding of model differences based on functional/non-functional requirements (FR/NFR).
• Deep understanding of how LLMs interact with external APIs via Function Calling.
• Experience with vector databases, semantic search methods, and principles of database structuring and cleaning.
• Practical experience with at least one cloud platform (AWS, GCP, or Azure).
• Proficiency in Python and understanding of asynchronous programming.
• Understanding of the AI model lifecycle: monitoring, versioning, and quality evaluation (RAGAS, DeepEval), with hands-on experience using these tools.
• Experience with Guardrails: setting hard constraints on conversation topics and agent actions, filters that automatically strip personal data before sending requests to external LLMs, and the ability to build output filters that fact-check generated responses before they're displayed.
• Deterministic Logic Integration — running AI agents on strict schemas to prevent the model from "making things up."
• A plus: knowledge of automated testing approaches for evaluating responses across large datasets to measure hallucination rates before MVP launch.
• Knowledge of Human-in-the-loop mechanisms, ensuring agents cannot execute actions without final user verification.
• Ability to design memory systems that store context from a client's previous conversations and operations for personalization (Long-term Memory & User Context).

Soft Skills:

• Ability to clearly communicate complex technical concepts and mentor team members.
• Ability to quickly test and evaluate new libraries and approaches.
• Analytical problem solving - debugging complex "black boxes" and understanding why an agent behaves unpredictably.
• Focus on delivering a working prototype rather than a perfect research paper.
• Close collaboration with Frontend and Backend developers to seamlessly integrate AI agents into the required environment.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers