Jobs at Djinni

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

Are you a Java Developer who also feels comfortable with DevOps and Azure? We might have an interesting opportunity for you! 🙂

We are looking for a Regular+ Java Developer who can combine strong backend development skills with knowledge of DevOps practices and cloud technologies.

Requirements:

• Commercial experience with Java
• Good knowledge of Spring / Spring Boot
• Experience with REST APIs and backend development
• Understanding of DevOps practices and CI/CD
• Hands-on experience with Microsoft Azure
• Experience with Docker and/or Kubernetes will be an advantage
• Good command of English

• Tax residence in Ukraine required

   

What we offer:

• 💻 100% remote work
• 🌍 International project and multicultural environment
• 🚀 Opportunities for professional development
• 🤝 Supportive team and modern technologies
• 📄 Cooperation based on Ukrainian FOP

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry, bringing fully-brandable and easily customizable payment software to our customers.
We are looking for an Account Manager to join our team!
 

Responsibilities:

• Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met;
• Supporting client in integration process as a middlemen between client team and technical team;
• Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
• Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
• Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:

• Proven experience in B2B customer support/account management/client success;
• Ability to have serious conversations around technical subject;
• Experience in working with partners from abroad;
• Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
• Understanding of e-commerce and technical side of using payment cards;
• Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
• Advanced level of English, knowledge of Spanish will be an advantage.

Will be a plus:

• Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
• Experience in using Postman.

We offer:

• Competitive compensation depending on experience and skills;
• Remote-first work environment with flexible working hours;
• 20 paid vacation days annually for rest and recharge;
• 10 days of sick leave, available as needed;
• Corporate English and Spanish classes.

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Required skills:

● Writing and executing test plans (test scenarios) and test cases.

● Understanding of web, desktop and mobile applications testing principles.

● Ability to write test documentation: Bug Reports, Checklists, Test Cases.

● Ability to self-educate using the internet or books.

● Ability to deep dive into bugs, dig to the root cause.

● Intermediate English or higher

Would be a plus:

● SQL skills.

● Understanding of API testing.

● Experience in test design.

● Knowledge of Cypress

● Databases

Responsibilities:

● Create and maintain test documentation.

● Testing web, desktop and mobile applications.

● Analysis and reporting of test results.

We offer:

● Competitive salary

● Interesting and challenging projects

● Future career growth opportunities

● Paid sick leave and working day vacation

● Friendly team of professionals

● Delicious coffee biscuits and tea for your good mood

● The company covers 50% of the cost of courses you need

Responsibilities:

• Set up campaigns and collaborate with Trading, Media, and Development teams to ensure campaigns are running properly
• Maintain high-volume campaigns and assist with technical issues
• Build and update pixels according to Operations and Media team requirements
• Traffic and place creative and campaign assets across DSPs and troubleshoot technical issues when necessary
• Prepare reports and present campaign data for Traders, Media teams, and other internal stakeholders
• QA creative placements and troubleshoot incorrectly configured or distributed placements
• Update publisher specifications to ensure campaigns run correctly across ad servers and platforms, including Campaign Manager 360, The Trade Desk, DV360, and Amazon
• Assist with reporting dashboard creation and execution
• Address reporting and billing discrepancies
• Readiness to work from 15:00 to 23:00 to ensure optimal overlap with US-based teams 

Qualifications

• 1+ years of experience with programmatic media DSPs such as DV360, The Trade Desk, or Amazon, including trafficking ad tags, troubleshooting technical issues, and setting up pixels
• 1+ years of experience with ad servers such as Campaign Manager 360
• Proficient in written and verbal English
• Proficiency in MS Office
• Ability to learn and understand technical applications

Dataforest is seeking a QA Engineer to join our team. If you’re a strong Manual QA who actively uses AI to generate test data and write basic checks faster — you’ve found the right place. We’d love to see your CV!

    What you'll do:

• Conduct manual testing of web applications, assessing both frontend UI/UX and backend API behavior.
• Perform functional, regression, integration, and exploratory testing throughout the entire SDLC.
• Perform API testing using Postman or similar tools.
• Perform database validation using SQL queries to verify data integrity, transformations, and backend logic.
• Using AI create and maintain test documentation (test cases, checklists, bug reports).
• Leverage AI assistants (e.g. Claude) to create automated API and E2E scripts to optimize manual QA workflows.
• Collaborate closely with developers and project managers to maintain high quality standards across the SDLC.
   

     You'll be a great fit if you have:

• 2+ years of hands-on QA experience with web applications built on modern JS frameworks (React, Vue, Angular, pure JS) and REST APIs.
• Active use of AI in your workflow: practical experience applying AI tools for automation, test case generation, or troubleshooting.
• API testing experience using Postman (collections, environments, basic scripts).
• SQL skills for database querying and data validation.
• Solid understanding of the Software Development Life Cycle (SDLC) and QA methodologies.
• Hands-on experience writing clean, comprehensive test documentation.
• Proficiency with teamwork tools: JIRA, Confluence, Git/Bitbucket.
• Strong communication skills and a positive, team-oriented mindset.
• English level: Intermediate (B1) or higher (strong written and spoken communication for daily team collaboration).
   

     Would be a plus:

• Experience testing Stripe, PayPal, or other third-party payment integrations.
• Basic understanding of CI/CD pipelines and how QA fits into automated delivery workflows.
• Experience testing data engineering projects: ETL pipelines, data warehouses, or data integration workflows.
• Experience with web scraping projects — understanding of scraping logic, data extraction validation, and edge case handling.
• Experience with AI/ML product testing — familiarity with testing LLM-based features, recommendation systems, or other non-deterministic outputs.
  
  We ensure your growth with:
• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

Dataforest helps businesses unlock the value of their data through AI, Data Engineering, Advanced Analytics and custom Web Product Development. We build scalable digital solutions for clients worldwide, driven by a culture of results, flexibility and collaboration.

Now we`re looking for a Senior Project Manager to join our team.

    You'll be a great fit if you have:

• PM Experience: 4+ years of project management experience specifically in an IT outsourcing/outstaffing company (must-have).
• English Level: C1 (Advanced) — fluent written and spoken communication skills for daily interaction with international clients.
• Agility & Context-Switching: Proven ability to switch context seamlessly and effectively manage multiple streams or teams simultaneously.
• Web Dev & Methodologies: Hands-on experience managing web development projects; deep knowledge of Agile (Scrum, Kanban) and Waterfall frameworks.
• Planning & Execution: Strong background in project planning, estimation, roadmap creation, and defining key performance metrics (KPIs/OKRs).
• Documentation & Tools: Deep understanding of project documentation standards and solid experience with task-tracking tools (Jira, Confluence, etc.).
   

     What you’ll do:

• Cross-Functional Team & Coordination: Coordinate cross-functional teams (developers, designers, QAs, and other specialists) across multiple autonomous project streams.
• Drive & Enhance AI-Driven SDLC: Take initiative in optimizing and scaling software development processes using modern AI tools and practices.
• Resource & Capacity Management: Take full ownership of team capacity and resource allocation; plan timelines, set objectives, and manage task assignments.
• Define & Track Success Metrics: Establish, monitor, and report on key project health and delivery metrics at every stage.
• Stakeholder Management: Maintain clear, proactive communication with key client stakeholders, internal dev teams.
  
  We ensure your growth with:
• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

Hello! 
We are looking for a Senior Full Stack Engineer (Node.js/React) to join a team working with an international client in the renewable energy / green-tech sector.

Location: Ideally Lviv (hybrid) or Remote

About the project:

The client is one of the leading commercial rooftop solar developers in the US, building and operating distributed solar and storage infrastructure on commercial real estate — turning rooftops into clean energy assets. They partner with major real estate owners nationwide and have already deployed hundreds of megawatts of renewable energy projects, backed by over a billion dollars in project financing. This is one of the fastest-growing companies in the green energy space, which makes this a genuinely high-impact, forward-looking project — you'll be contributing to the infrastructure behind the clean energy transition, not just another internal business tool. The team also actively uses AI coding tools (Claude, Cursor) as part of the daily engineering workflow — AI-assisted development here isn't a buzzword, it's a real, everyday practice.

We are considering Senior engineers with 4+ years of solid, proven experience.
 

This is a great opportunity for:

• Engineers who want their work to have real-world impact in the renewable energy / green-tech space
• Developers who want to work daily with AI coding tools (Claude, Cursor) as a core part of the engineering process, not an experiment
• Full Stack Engineers who think beyond the ticket — who want to understand the "why" behind a task, engage directly with business users, and propose solutions, not just implement what's handed to them
• Engineers comfortable communicating directly with non-technical stakeholders and business users
  
  Required Skills
• 4+ years of solid, proven commercial experience with Node.js and React
• Practical experience with AI coding tools such as Claude, Cursor, or similar
• Strong communication skills, with experience working directly with business users

A "product engineer" mindset — someone who understands the purpose behind the work, picks up context quickly, and proactively suggests approaches rather than waiting to be assigned tasks

Will Be an Advantage

• Experience with Microsoft Azure
• Experience integrating with the Microsoft ecosystem (Microsoft Graph, Power Platform, Dynamics 365)

We are looking for Backend/Golang Developers to join our team.

You will be responsible for building and evolving a high-performance backend platform that powers real-time, user-facing applications in a scalable and reliable microservices environment.

Key Responsibilities:

• Build a cutting-edge real-time cross-selling platform;
• Take ownership of the backend that powers multiple user-facing apps, advancing our state-of-the-art gRPC-based microservice architecture;
• Actively participate in code reviews to ensure that our platform and codebase meet the highest quality standards;
• Take a proactive role in all aspects of platform design and development, with a strong emphasis on scalability and availability.

Bring to the team:

• Solid experience with gRPC, REST API, and Backend testing;
• Strong familiarity with Agile methodologies, fostering collaboration, and adaptability;
• Experience in a Tech Lead/Team Lead role or similar positions;
• Excellent communication and problem-solving skills;
• Experience building Go applications with a focus on resilience and uptime;
• Fluent business English.

We offer:

• Maximum flexibility;
• Professional trainings, conferences and certifications;
• Corporate events and benefits;
• Professional literature;
• English courses.

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Digital Account Manager who can confidently lead client relationships, own SEO strategy, and drive measurable performance growth.

This is a senior, client-facing leadership role. We are looking for someone ambitious, proactive, and experienced specifically in managing digital marketing clients within an agency environment. 

Role Overview

As a Senior Digital Account Manager, you will be the strategic owner of your client portfolio. You will lead communication, manage expectations, oversee SEO strategy, and ensure consistent performance improvements.

This is not a coordination role. We are looking for a strong relationship manager who understands digital marketing deeply and can confidently guide clients. 

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients
• Lead regular client meetings and performance calls
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Build long-term trusted relationships

SEO Strategy & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, and engagement metrics
• Deliver clear, insightful performance reports
• Ensure implementation quality across internal teams

Cross-Functional Coordination

• Work closely with content creators, developers, designers, and ad managers
• Ensure campaigns are executed accurately and on time
• Maintain high standards of quality and accountability

Growth & Retention

• Identify upsell opportunities
• Proactively recommend improvements and new initiatives
• Take ownership of client satisfaction and retention

Qualifications

• 3+ years experience as an Account Manager in a digital marketing agency
• Strong hands-on knowledge of SEO strategy and execution
• Proven experience managing digital marketing clients (not general account management)
• Deep understanding of keyword research, technical SEO, and content optimization
• Proficiency with SEMrush, Ahrefs, Moz, Google Analytics, and Search Console
• Excellent English communication and presentation skills
• Ability to manage multiple client accounts in a fast-paced environment
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented
   

Preference will be given to candidates able to work Toronto business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

Join our dynamic international digital marketing team where innovation and results converge. We are looking for a Senior Account Manager to lead our clients' SEO strategies, drive outstanding results in website rankings, traffic, and engagement, and contribute to company revenue through consultative sales and new client acquisition.

Key Responsibilities

• Develop and execute effective digital marketing strategies to improve website rankings, organic traffic, and user engagement.
• Respond to client requests and lead the team in their execution.
• Collaborate with cross-functional teams including content creators, web developers, ad managers, and designers to implement best practices.
• Perform detailed keyword research to identify valuable target keywords and optimize content accordingly.
• Create and manage content optimization plans that align with SEO goals and business objectives.
• Conduct thorough website audits to identify technical and content-related SEO opportunities and issues.
• Stay up to date with industry trends and search engine algorithms to ensure digital marketing strategies remain effective and compliant.
• Monitor and analyze website performance using SEO tools and Google Analytics to provide regular performance reports to clients.
• Communicate with clients to understand their goals, provide strategic recommendations, and address any concerns.
• Provide guidance on website structure, internal linking, and other technical aspects to improve crawlability and indexing.

New Client Acquisition & Sales

• Conduct discovery calls with potential clients to understand their business goals, challenges, and marketing needs.
• Present dNovo’s digital marketing services through video meetings and consultations.
• Identify client needs and propose tailored digital marketing solutions.
• Prepare, present, and follow up on proposals and service recommendations.
• Handle objections confidently and professionally.
• Close new deals and contribute to company revenue growth.

Qualifications

• Proven experience as a Marketing Account Manager in an agency setting, with more than 2 years of experience.
• Experience in sales / business development / closing digital marketing deals is strongly preferred.
• Excellent command of the English language with exceptional written and verbal communication skills.
• Problem-solving attitude with a continuous learning mindset to adapt to evolving client challenges and digital marketing trends.
• Client-centric approach with the ability to manage multiple client accounts simultaneously.
• In-depth knowledge of SEO techniques, keyword research, and content optimization.
• Proficiency in using SEO tools such as SEMrush, Moz, Ahrefs, Google Analytics, and Google Search Console.
• Strong understanding of content management systems and experience in content optimization.
• Detail-oriented with the ability to analyze data, draw insights, and make data-driven decisions.
• Strong organizational skills and the ability to meet deadlines in a fast-paced environment.
• Preference will be given to candidates able to work Canadian business hours.

What We Offer

• Competitive salary
• Long-term opportunity
• Supportive international team
• Performance-driven culture

Responsibilities for Social:

• Manage campaigns from audience building and planning through development, execution, testing, analysis, reporting, and completion against client goals
• Plan and oversee client advertising budgets across platforms
• Set and optimize bids and budgets across platforms, placements, ad sets, devices, geographies, demographics, and audiences
• Develop strategies to optimize conversion rates and maximize client ROAS
• Identify and implement effective strategies across specific verticals
• Develop and execute cohesive campaign testing strategies
• Generate accurate internal and external reporting
• Generate, QA, and troubleshoot pixels 

Responsibilities for Search:

• Manage campaigns from proposal through development, testing, execution, and completion against client goals
• Plan and oversee client advertising budgets across platforms
• Develop and refine keyword and audience targeting
• Adjust bidding strategies based on performance and client goals
• Analyze performance across search terms, ad copy, targeting, placements, and other segments
• Develop relevant ad copy aligned with brand guidelines
• Generate and test tracking methods and tools
• Develop strategies to optimize conversion rates and maximize client ROAS
• Implement campaign testing strategies
• Generate accurate internal and external reporting 

Qualifications

• Knowledge and practical experience with paid social media advertising platforms
• Advanced Excel skills, including pivot tables, VLOOKUPs, and macros
• Fluent written and verbal English
• Knowledge of digital marketing, particularly Google Ads, is a plus but not required
• Strong attention to detail and ability to follow processes
• Strong communication, analytical, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple campaigns and deadlines
• Ability to work independently across competing priorities
• Strong critical-thinking, analytical skills and a data-driven approach
• 2–3 years of experience managing paid social campaigns across platforms such as Facebook, X/Twitter, Pinterest, Snapchat, TikTok, and others
• 2+ years of experience in digital marketing, paid media advertising, or user analytics
• Readiness to work from 15:00 to 23:00 to ensure optimal overlap with US-based teams

We are looking for a Product Manager to drive the ideation, development and adoption of Big Data products for internal business customers across Kyivstar. You will identify opportunities where data can solve business challenges, transform ideas into scalable products and lead initiatives from concept through implementation.

Responsibilities

•            Build awareness of Big Data capabilities and promote data-driven opportunities across internal business units

•            Engage with internal stakeholders to identify business challenges and uncover new product opportunities

•            Organize and facilitate brainstorming sessions, workshops, design thinking sessions and other product discovery activities

•            Generate new product ideas and use cases based on business needs, market trends and available data assets

•            Gather, evaluate, validate and prioritize product hypotheses from internal customers

•            Own and maintain the roadmap and backlog of Big Data initiatives for internal business customers

•            Define product vision, business requirements, success metrics and implementation priorities

•            Lead the end-to-end development of prototypes, Proofs of Concept (PoCs), MVPs and production-ready products

•            Coordinate cross-functional teams, including Data Science, Data Engineering, Data Analysis and internal stakeholders

•            Manage product testing, pilot launches, user feedback and continuous product improvements

•            Measure product performance and business impact, ensuring delivered solutions create tangible value

Requirements

•            Bachelor's degree or above

•            2+ years of experience in Product Management, Business Analysis, Consulting, Innovation or a related role

•            Experience managing digital, analytics, AI or data-driven products throughout the product lifecycle

•            Strong product discovery, prioritization and roadmap management skills

•            Excellent stakeholder management and facilitation skills

•            Ability to translate business needs into clear product requirements

•            Experience working in Agile environments

•            Strong analytical, problem-solving and decision-making skills

•            Excellent presentation and communication skills

•            Upper-Intermediate or higher English

•            Experience with Big Data, Data Science, AI or Machine Learning products will be a strong advantage

•            Experience in telecommunications, CRM/CVM, MarTech or digital products will be a plus

We offer

•            A unique opportunity to shape the future of Big Data products at Ukraine's leading telecom operator

•            Work on high-impact initiatives that create value across multiple business functions

•            Collaboration with experienced business, data and technology professionals

•            Remote work with the possibility to visit the office

•            Competitive salary and annual bonus

•            Paid vacation and sick leave

•            Flexible working hours

•            Medical and life insurance

•            Professional development and career growth opportunities

•            A friendly, collaborative and innovation-driven working environment

We are looking for a .NET Full-Stack Engineer to join a long-term product focused on Microsoft Teams and voice communication.

The role is backend-heavy, with the main focus on C#/.NET, Microsoft Graph integrations, Teams calls, meetings, recordings, and communication data.
 

What you’ll work with

• C# / .NET / ASP.NET Core
• Microsoft Teams integrations
• Microsoft Graph API
• Microsoft Graph Communications / Cloud Communications APIs
• Teams calls, meetings, recordings, call records, participants
• REST APIs
• SQL
• Azure
• React / Angular / TypeScript
• SignalR / WebSockets
   

Must have

• 4+ years of commercial C# / .NET experience
• Strong ASP.NET Core / backend experience
• Commercial Microsoft Graph API experience
• Hands-on experience with Microsoft Graph Communications / Cloud Communications APIs
• Experience with Teams calls, meetings, recordings, or communication APIs
• SQL
• English B2+
   

Will be a plus

• VoIP / telephony
• WebRTC
• SIP / RTP
• Contact center / UCaaS / CCaaS
• Compliance recording
• Real-time audio/media processing
• Strong Azure experience
   

What We Offer

• Stable, long-term product project
• Direct cooperation with a US-based client
• Long-term collaboration and predictable workload
• Transparent compensation
• Paid vacation and sick leave
• Learning and professional development support
• High-quality equipment
• Paid office lunches
• Anniversary gifts and baby bonus

Each person in our informal company is precious and now we are currently looking for a All-thing Sales Specialist with a love for IT and a desire to develop into Head of Sales

⭐ You would be a perfect fit for this position if you have:

- First of all, you know what clients want and you desire to sell services;

- Successful experience in IT sales: UpWork, LinkedIn, tenders;

- Skills of highly personalized, empathic copywriting to potential leads;

- English level — Upper-Intermediate or higher;

- Discovering new leads via mass communication;

- Excellent communication and negotiation skills, endless enthusiasm;

- Analytical & problem-solving mindset.

✅ It will be a plus:

- Work experience with digital design teams;

- Ability to manage negotiations;

- Experience in preparing project proposals, storytelling, and presentation design;

- Desire to develop yourself and participate in the development of the Sales;

- Conduct research to identify potential prospects.

✅ Your responsibilities:

- Communication with customers and deals closing;

- Management of the CRM-system, leads database administration;

- Building sales processes in the team;

- Searching for ways and methods of additional sales;

- Testing new hypotheses and researching best practices in IT sales.

✅ What we offer:

- Competitive salary rate + % percentage from closing the deal;

- Mentor program, scripts, and plans. Hopefully, you know how to improve all of these, though;

- A team of people who are passionate about their work;

- Potential opportunity to grow in Head of Sales Department;

- Freedom in ideas, experiments, and the ability to influence processes - all that is important to a Sales Specialist :)

- Working with a quality product that is interesting to sell and that you want to talk about (our portfolio is proof of this);

- Flexible system of review and compensation increases;

- Fully Remote employment (5/2) + flexibility of schedule;

- Paid vacation and sick leave.

🇺🇦 About the team:

Award-winning design agency from Kyiv, Ukraine, providing design and development services for startups and large companies from the USA, Canada, and EU. Main focus on SaaS, fintech, prop tech, and healthcare. Designing since 2004.

Creating a strong partnership with our customers not less than with our team members and believe that the future would be brighter with professional people who love to create things together.

Bring us your energy, drop us a message!

We are looking for an experienced Senior Customer Support Engineer to provide advanced customer support for a fast-growing B2C mobile entertainment platform focused on episodic series and digital content.

You will handle complex customer issues, investigate technical and account-related problems, work with subscriptions, In-App Purchases, payments, and content access, and collaborate closely with Product & R&D teams to resolve issues and improve the customer experience.

Key Responsibilities

• Handle complex and escalated customer inquiries related to accounts, subscriptions, In-App Purchases, payments, refunds, and content access.
• Provide customer support via Zendesk, App Store, and Google Play.
• Investigate and troubleshoot issues across iOS and Android mobile applications.
• Analyze customer reports and identify potential product, technical, payment, or subscription issues.
• Reproduce reported issues and collect the information required for technical investigation.
• Escalate complex technical issues to Product & R&D with clear documentation and relevant technical details.
• Work closely with Product and Engineering teams to track issues through resolution.
• Monitor recurring issues and identify opportunities to improve support processes and product experience.
• Use and improve macros, workflows, automation, and AI-powered support tools.
• Contribute to the development and maintenance of the Knowledge Base and Help Center.
• Analyze support data and customer feedback to identify recurring problems and trends.
• Handle App Store and Google Play reviews and customer feedback when required.

Requirements

• 4+ years of experience in Customer Support, Technical Support, Customer Success, or Support Operations.
• Strong experience supporting B2C mobile applications and high-volume customer environments.
• Hands-on experience with In-App Purchases, subscriptions, refunds, and Apple/Google payment flows.
• Strong troubleshooting and problem-solving skills.
• Experience with Zendesk, Intercom, or similar support platforms.
• Experience working with iOS and Android applications.
• Understanding of support KPIs, SLAs, QA, escalation processes, and support workflows.
• Experience working directly with Product and Engineering teams.
• Ability to investigate issues, reproduce bugs, and provide clear technical information to R&D.
• Experience with support automation, AI tools, macros, workflows, or AI agents.
• Strong analytical and organizational skills.
• English B2/C1.
• Ability to work independently and handle complex customer cases from investigation through resolution.

Nice to Have

• Experience in streaming, entertainment, gaming, SaaS, or digital media.
• Experience with subscription-based products.
• Experience with Braze, Mixpanel, Amplitude, or Firebase.
• Experience working with App Store / Google Play reviews and support at scale.
• Basic understanding of APIs, logs, network requests, or other technical troubleshooting tools.
• Experience working in a high-growth B2C product company.

What We Offer

• Remote work.
• High level of ownership and impact.
• Opportunity to work directly with Product & R&D teams and influence the customer experience.
• Work with a fast-growing B2C mobile entertainment product.
• Competitive compensation based on experience and proven track record.