Jobs at Djinni

Hello, we are looking for a Mid-level Retention / CRM Manager for our products in the eSports industry.

Location: remotely.
Team: Head of Retention

About the Role: Retention / CRM Manager will be responsible for planning, launching, and optimizing CRM campaigns and automated lifecycle communications across email, push, SMS, in-app, and messenger channels. The role includes user segmentation, campaign calendar management, A/B testing, performance analysis, reporting, coordination with copy/design/product/analytics teams, and continuous improvement of retention, reactivation, repeat activity, and LTV metrics.

Requirements:

- Commercial work experience - 2+ years

- Experience in CRM / Retention / Lifecycle Marketing
- iGaming as the main industry background

- Planning, launching, and optimizing CRM campaigns
- A/B testing, performance analysis, reporting

- Level of English - Pre-intermediate

Responsibilities:

- Develop and execute CRM / Retention campaigns across multiple channels: email, web push, mobile push, SMS, in-app messages, and messengers.

- Build, launch, and optimize automated lifecycle journeys for key stages: registration, onboarding, activation, first deposit, repeat deposit, churn prevention, and reactivation.

- Work with user segmentation based on lifecycle stage, activity, deposit behavior, engagement, value, geography, language, and channel subscription status.

- Create and manage a CRM communication calendar, including regular promotional campaigns, lifecycle campaigns, reactivation campaigns, and product updates.

- Prepare clear briefs for copywriters, designers, analysts, and developers.

- Set up campaigns and automations in CRM / CDP platforms, including audience rules, triggers, personalization, exclusions, frequency limits, and tracking.

- Analyze campaign performance and prepare insights based on key metrics: delivery rate, open rate, CTR, conversion rate, repeat deposit rate, reactivation rate, ARPU, LTV, churn, and ROI.

- Run A/B tests for messages, offers, bonuses, timing, channels, segments, and user journeys.

- Monitor and improve the effectiveness of retention mechanics, including bonuses, promo codes, loyalty mechanics, VIP offers, free rewards, and personalized campaigns.

- Work closely with Product, Analytics, and Development teams to define and improve required events, user attributes, tracking logic, and data quality.

- Support the implementation and improvement of retention dashboards and regular reporting.

- Monitor communication frequency, user fatigue, unsubscribe rate, spam complaints, and overall channel health.

- Analyze user behavior and identify opportunities to increase retention, repeat activity, reactivation, LTV, and player engagement.

- Research competitor CRM / retention mechanics in iGaming, lootbox, case-opening, and skin-based products.

- Document campaign results, test outcomes, lifecycle logic, segmentation rules, and best practices.

- Contribute to the overall CRM / Retention strategy and help build scalable retention processes.

List of technologies needed:

- CRM/CDP: Customer.io / Smartico / OneSignal 
- Analytics: GA4 / Tableau / Power BI / Looker  
- Data: SQL basics + Excel/Sheets  
- Channels: Email, Push, SMS, In-app 
- Experiments: A/B testing, control groups, uplift  
- Integrations: Webhooks, API basics, Postman, JSON 
- Management: Jira, Notion, Miro, Figma

Will be an advantage:

- Experience with lootbox, case-opening, or skin-based products will be a strong advantage.

What we could offer:

- 24 days of paid leave per year.

- 100% paid sick leave.

- Fixed-rate + bonuses.

- Full-time remote.

- Long-term collaboration.

- Sustainable business.

- Game and entertainment development company.

Role Overview

We are a fast-growing fintech company with over 8 years of experience building financial infrastructure for digital advertising businesses. We provide solutions that help media buyers and advertisers run campaigns efficiently and without interruptions.

We are seeking a strategic and hands-on Chief Financial Officer to lead the financial function across multiple international entities. This role suits someone who combines high-level strategic thinking with a solid operational foundation in accounting and reporting.

Responsibilities

Strategy & Reporting

• Partner with the CEO and COO to shape financial planning and business strategy
• Provide the board with monthly and annual financial analysis to guide strategic decisions
• Identify nd manage financial risks, inefficiencies, and growth opportunities
• Manage multi-currency operations, treasury, and cash flow across jurisdictions

• Oversee legal entities across multiple countries (focus: Europe and the US)

   

Operations & Automation

• Own reporting, invoicing, and reconciliation logic
• Develop dashboards and automate ongoing data analysis for real-time visibility, in close collaboration with product and engineering teams
• Reduce manual workload across the finance function
• Work with banks, payment systems, auditors, tax advisors, and legal counsel

Team Leadership

• Lead the finance team: set clear KPIs, run 1:1s, and follow through on professional development plans
• Establish efficient communication within the finance team and across other departments
• Build processes that work without constant hands-on involvement

Requirements

• 8+ years of experience in finance, with a prior role as Head of Finance or CFO
• English C1+ — strong spoken and written communication is essential
• Proven expertise in financial modelling, reporting, and strategic planning across international entities
• Background in SaaS, fintech, or a high-growth tech company
• Demonstrated experience managing and developing finance teams (from hiring to personal development plans)
• Experience identifying and implementing automation opportunities in finance operations
• Ability to build scalable systems and lead through change
• Comfortable operating in a fast-moving, entrepreneurial environment

Nice to Have

• Hands-on experience with AI tools in a finance context
• Experience building financial automations (workflows, dashboards, platform integrations)

What We Offer

• Remote work from anywhere
• Full-time
• Unlimited paid vacation days
• 10 paid sick days
• English classes
• Presents from the company
• AI tool subscriptions (Claude, ChatGPT, etc.)

We are looking for a Mid-level Full-Stack Developer (3+ years of experience) to work on a modern web project using an up-to-date technology stack.

🧩 Responsibilities:

• Develop and maintain the backend using NestJS (Node.js)
• Work with MySQL databases via TypeORM
• Develop the frontend using Angular 21
• Integrate third-party services and APIs
• Write clean, maintainable, and scalable code
• Participate in code reviews and team-based development

• Work with Git (version control)

  
  🛠 Requirements:

• 3+ years of commercial experience in Full-Stack development
• Strong knowledge of TypeScript
• Experience with NestJS / Node.js
• Experience with TypeORM
• Hands-on experience with MySQL
• Experience developing with Angular (version 21 or a close equivalent)

• Confident use of Git

   

  ⭐ Nice to have:

• Experience working with the OpenAI API
• Experience using Docker
• Writing and maintaining automated tests with Playwright

🎯 We offer:

• Work on an interesting and technology-driven project
• A friendly team and comfortable communication
• Fully remote work format
• Competitive salary (depending on experience)