Jobs at Djinni

  Project Tech Stack (must be comfortable across all):
  - Frontend: HTML5, CSS3, Vanilla JavaScript (ES6 modules), Vite
  - i18n: i18next, multi-locale URL routing
  - Backend: Node.js, Express, Axios, dotenv
  - Architecture: route/controller/service layered backend
  - Infra: Nginx (reverse proxy, subdomains, redirects), Let’s Encrypt/SSL
  - Containers: Docker, Docker Compose
  - CI/CD: GitHub Actions, SSH/rsync-based deploys, DigitalOcean
  - Payments: PayPal, Apple Pay, Google Pay, webhook integrations
  - Version control/process: GitHub PR workflow (staging/main, rebase-based flow),

Requirements:
  1. 3+ years hands-on JavaScript full stack (Node + vanilla JS).
  2. Strong in Vanilla JS debugging (not only React/Next abstractions).
  3. Experience integrating third-party payment APIs and handling redirect/3DS flows.
  4. Solid Express API development + validation/error handling.
  5. Practical Nginx knowledge (routing, proxying, domain/subdomain behavior).
  6. Docker + Linux CLI fluency.
  7. GitHub Actions CI/CD experience.
  8. Comfortable with production troubleshooting (logs, network calls, env configs).
  9. Experience with localization/multi-locale behavior in web apps.

  Nice-to-Have:
  - Adyen/PayPal/Apple Pay/Google Pay direct experience
  - DigitalOcean experience (Using vps, firewalls setup, selfhosting)
  - E-commerce funnel/upsell flow experience

We are open to considering candidates with experience in sales or customer support and success.

Key areas of responsibility 

• Take the lead on managing existing client relationships, ensuring you understand their
• business goals and anticipate future needs. Your role is to be their go-to partner, providing valuable insights and solutions.
• Drive upsell and cross-sell opportunities, helping clients discover new ways our solutions can benefit them.
• Develop and maintain strong business relations with both new and existing clients, ensuring DrugCards remains at the forefront of their minds.
• Work closely with our internal teams to resolve client queries, provide exceptional customer support, and ensure seamless communication.
• Handle invoicing, manage documentation updates, and ensure all client-related paperwork is accurate and up-to-date.
• Develop and implement strategies that align with both client needs and company goals.
• Regularly evaluate and improve client satisfaction, including tracking and analyzing NPS scores.
• Represent DrugCards at key industry events, showcasing our solutions and building our brand presence.

Main tasks and functions

• Maintain and update leads
• Analyze current capabilities for upsell and cross sell (report as a result of such process)
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
• Contacting potential clients to establish rapport and arrange meetings Increasing the value of current customers.
• Developing Account Management process in Standard Operating Procedures.
• Participate in all assigned trainings, continuously develop personal and professional skills
• Ensure compliance with all current procedures
• Participate in external audit/inspection
• Follow the principles of confidentiality, personal data protection, cyber security and data integrity

Competencies

Hard skills

• Economic or a related field education
• Knowledge of the English language (at least Upper-Intermediate level)
• Previous sales or KAM experience (at least 2 years)
• Strong computer literacy 
• Experience working with HubSpot or other CRM systems
• Experience working with Google Workspace
• Knowledge and skills in working with contracts, deeds, invoices and other necessary documents
• Experience in upselling and cross-selling

Soft skills

• Strong communication and relationship building skills
• Strong self-organisation and time management skills
• Ability to complete tasks and deliver commitments in a timely manner
• Effective work in a cross-functional teams
• Proactive approach in a search for solutions
• Analytical skills, ability to research and visualize different scenarios

What we offer:

• Flexible working conditions (office in Lviv (hybrid) or remotely).
• Salary in USD and tax coverage.
• Accounting support.
• Full technical support and all necessary resources for work.
• 15 working days of holiday per year
• 5 sick days without documentation and an 15 sick days according to the sick leave document
• 4 public holidays during the year (Christmas, New Year, Easter and Ukraine’s Independence Day).
• Compensation for training, certification and courses.

Hiring steps

• HR Interview (30-45 min)
• Technical Interview (1 hour)
• Final Interview (1 hour)
• Job Offer

Responsibilities

• Design and implement microservices using ASP.NET Core (C#)
• Develop core business logic
• Integrate with the Matching Engine and Wallet services via gRPC
• Ensure system scalability, fault tolerance, and high availability
• Write unit and integration tests; participate in code reviews
• 5+ years of professional experience with C# / .NET Core
• Strong understanding of microservices, gRPC, and REST API design
• Hands-on experience with PostgreSQL, Redis, and Kafka
• Familiarity with Event Sourcing and CQRS patterns
• Basic knowledge of Java (code reading and comprehension)
• Foundation in machine learning concepts (pipelines, classification/regression)
• Understanding of security best practices; experience in ML-driven anomaly/fraud detection is a plus
• Technical English proficiency for reading documentation

Nice-to-Have

• Background in financial and crypto projects
• Applying ML models for AML or transaction analytics

Do you want to start your career as a skilled Project Manager?

Join our IT outsourcing company and learn how to manage projects and build great relationships with clients. If you’re excited about making a difference in a lively environment, we’d love to have you on our team! Take the first step toward a bright future with us!

Requirements:

• Theoretical knowledge, understanding of project management processes and tools, as well as the SDLC and methodologies (Agile: Scrum, Kanban; Waterfall еtc);
• Knowledge of different task-tracking systems such as Jirra or Trello;
• Knowledge of Project Documentation:  Basic understanding of important project documents like WBS, Burndown Chart, Project Charter, Communication Plan, Timeline, and Roadmap. 

• English level: Advanced or Fluent (a must-have);

   

• Traffic Light Problem-Solving Approach:

🔴Red: You can clearly identify critical red flags that require immediate escalation for resolution.

🟡Yellow: These are tasks or issues that need your attention and should be flagged for further review or discussion.

🟢Green: You can solve problems on your own by researching online (e.g., Googling, using AI tools) or looking up relevant guides and documentation. 

You are structural: As we have determined processes for each project, we are looking for someone who can follow the guidelines. 

• Good Presentation Skills: Having good presentation skills means being able to summarize information clearly, highlight key issues, and confidently propose solutions to both your team and management.
• Coffee and face detection. You are skilled at reading faces—one look at your client or colleague, and you can instantly tell if they've had their morning coffee.
• Finances. Basic understanding of how finance works in projects. As a Trainee Project Manager, it's important to understand that going over budget can put the success of a project at risk. Your role is to monitor costs and prevent overspending. 
• Adaptability to Change: You can easily adjust when priorities change or problems come up. For example, if a client request changes suddenly, you can quickly reorganize your tasks to meet the new requirements and keep things moving forward.
• Quick Learner – Absorbing new information like a sponge (Bob) and skills efficiently, even in high-pressure situations.

• Miscommunication is something you never heard about because you deep dive into every nitty-gritty detail that is discussed with a client or a team. You tell others info without double sense.

   

✅ Will be a plus:

• Project management experience in an any IT product, outstaffing, outsourcing company;
• Knowledge in other areas of the IT field (such as Account Manager, Project Manager, Business Development Manager, Quality Assurance, Software Developer, Business Analyst, Product Owner) is not mandatory but can be beneficial for better collaboration and understanding within the team.

• Сompletion of various courses (such as: Project Management, QA, Software Engineering etc). 

   

🔥 Responsibilities:

• Manage several teams on short- and long-term projects.
• Participate in team members' formal assessments.
• Manage client expectations.
• Manage budgets, scope, schedule, quality, and estimation of the projects.
• Take part in demos and status meetings with clients and developers.
• Prepare reports and documentation about the projects.

• Represent the company in front of customers, departments, and other parties as required. 

   

🎁 What you’ll get:

• Flat hierarchies and short decision paths, openness to new ideas.
• Flexible working schedule.
• Reimbursement for professional certification.
• Annual paid vacation — 18 working days.
• Paid sick leave — 10 working days.
• English classes.
• IT club card — applicable to the Lviv region.
• Sport classes compensation.
• Comfortable office locations or remote work.
   

Who We Are

DevOut Labs is a white-label development team delivering websites for US-based marketing agencies. More info: devoutlabs.com
 

Position Overview

We’re looking for a WordPress Developer to join our remote team.

You’ll be responsible for developing and maintaining WordPress websites, working closely with designers and other developers to deliver high-quality builds.
 

Responsibilities

• Develop and maintain WordPress websites
• Work with ACF to structure CMS fields and flexible content
• Ensure responsive layouts across devices
• Optimize website performance and loading speed
• Debug issues and implement fixes when needed
 

Requirements

• 3+ years of experience with WordPress development
• B2 English level
• Experience with ACF and custom theme development
• Good knowledge of HTML, CSS, JavaScript, and PHP
• Ability to work independently in a remote environment
 

Nice to Have

• Experience with page builders (Elementor or similar)
• Basic understanding of SEO best practices
 

What You Will Get

• Exposure to interesting and technically challenging projects
• Minimal bureaucracy and fast decision-making
• Transparent and fast communication with the team
• Opportunity to grow into React development and AI-related projects
• Salary reviews and career growth based on strong performance and achievements
 

Recruitment Process

1. Initial Interview — up to 20 minutes
2. Test Task
3. Final Interview
4. Offer

For our partner, we are looking for a Head of Sales Operations & Quality (Web3 / FinTech) 

Who They Are: 

The company is a fully confidential cryptocurrency wallet designed for businesses. They help companies operate with crypto securely, efficiently, and privately. Their team is building a product that combines cutting-edge technology, high security standards, and a seamless user experience.

They don’t need a simple "sales administrator." They need a system architect who will build an environment where the sales team thrives and closing high-value deals becomes an inevitable result of the process.

The candidate won’t be closing deals personally — they will be building the engine that makes sales seamless, scalable, and data-driven. They are scaling their next-gen crypto-processing infrastructure, and the mission is to ensure the sales force operates with surgical precision.
 

Your scope of responsibility:

• Design and implement a world-class onboarding system. The goal is to drastically reduce the "Time-to-ramp" for new team members.
• Monitor calls, chats, and negotiations to directly influence and improve the quality of client interactions.
• Master HubSpot. Optimize the funnel, automate routine tasks, and maintain data hygiene to ensure total pipeline transparency.
• Lead workshops on value-based selling and the specifics of the Web3 market. You don’t just point out mistakes; you provide the tools to fix them.
• Monitor CAC, LTV, and conversion rates at every stage. You provide the CBDO with a "health report" of the department through clear, actionable dashboards.
   

Who they’re looking for:

• 5+ years in Sales Ops, Enablement, or Quality Management within FinTech, Banking, or Crypto.
• You understand the crypto-landscape (custody, liquidity, compliance) and don’t need a dictionary to explain what a fiat on-ramp is.
• A track record of mentoring teams. You know how to turn a newcomer into a top-performer through structured coaching.
• You live by metrics. You don’t "feel" the team is doing well — you know it because the data says so.
• You hate chaos. When you see a bottleneck, your first instinct is to build a system to automate or eliminate the problem.
   

Why Join Them:

• Join a global FinTech product that’s truly reshaping the market landscape.
• Work with smart minds on complex challenges — they’re not “playing startup,” they’re building the infrastructure of the future.
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism.
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews.
• Grow with them — clear goals, transparent career paths, no unnecessary bureaucracy.
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses.
• Key specialists get relocation support to Cyprus.
• Fast-tracked application process — because time matters.
   

Smart people. Big challenges. A business that builds the industry.

Light Apps Studio is seeking for experienced PPC Specialist to boost the team’s performance 🚀 If you already have experience, understand how things work, and are eager to grow — we’d love to have you on our team.

With Light Apps, you could be responsible for a portfolio of over 500 mobile products that already show positive economics, so you’ll never get bored.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior
 

What we're looking for

• 2+ years of experience as PPC/UA Manager
• Experience of working with web funnels for mobile apps
• Proficiency in Google Ads (search/display/pMax), Google Analytics and related tools
• Experience of full cycle managing PPC campaigns: launch, analysis, optimization, scale
• Experience of managing big budgets
• Understanding of the marketing funnel and the main metrics (CTR, IR, CPC, CPA, CR, LTV, ROAS)
• Proficiency in Google Sheets / Microsoft Excel
• English level — Intermediate
• Strong analytical skills with a focus on data-driven decision
• Experience of working on multiple projects
   

Nice to have

• Practical experience in any other media source (ex. Meta Ads, Bing Ads, Twitter, ASA, TikTok etc)
• Understand the workflow of mobile analytics systems (Google Firebase, Appsflyer)
• Experience of working with BI systems
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps Group is looking for an experienced ASO & ASA Specialist to lead growth across a portfolio of mobile apps utility products. 🚀 You’ll own the full cycle of store optimization and Apple Search Ads, driving installs and scaling visibility across diverse verticals!

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior
 

What you'll do

• Optimize app store presence (metadata, visuals, keywords) for multiple iOS and Android apps
• Plan and run A/B tests to boost conversion rates
• Manage and scale ASA campaigns, including CPP usage
• Analyze performance (CPI, ROAS, LTV, retention) and report insights
• Conduct competitor and keyword research
• Work cross-functionally with marketing, product, and design teams
• Monitor trends, maintain compliance, and test new strategies
   

What we're looking for

• 3+ years of experience in ASO and ASA
• Proven track record optimizing app listings and paid campaigns
• Experience with CPP (iOS) and CSL (Google Play)
• Strong data skills and familiarity with analytics/attribution tools
• Ability to manage multiple apps in different markets
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps have launched and are scaling new Growth Department, which will essentially function as R&D within our company ecosystem. It will focus on discovering and building new sources and geos, testing hypotheses, and generating ideas. 
There is a wide scope for action here — everything depends on you!

Location: Warsaw. Office / Hybrid 
Format: Full-time 
Seniority: Middle+, Senior
 

What you'll do

• You will be responsible for finding new high-performing creatives, funnels/combinations, geos, and approaches — possibly even entirely new niches
• Continuous test launches
• Planning, launching, and optimizing advertising campaigns to attract new users
• Analyzing campaign results and optimizing performance based on key metrics (CPA, ROAS, CTR, etc.)
• Assigning tasks and requesting creatives from designers and copywriters, testing new hypotheses and creative approaches
• Monitoring competitors’ advertising campaigns and their creative strategies
   

What we're looking for

• Proven experience as a Media Buyer for mobile apps or a similar role
• Hands-on experience with multiple traffic sources (Meta, Google, TikTok, in-app, DSP networks, etc.)
• Strong skills in setting up, optimizing, and scaling advertising campaigns
• Ability to collect and interpret performance data, as well as adjust campaigns accordingly
• Experience working with large budgets will be a plus
• Creative thinking and experience in testing various advertising approaches and formats
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

Light Apps Studio is seeking for Junior ASO specialist to boost the team’s performance 🚀

With Light Apps, you could be responsible for a portfolio of over 500 mobile products that already show positive economics, so you’ll never get bored.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior

What you'll do

• Analyzing trends
• Analyzing apps performance in AppStore
• Increasing organic traffic of our apps
• Optimizing and updating both text and visual metadata of mobile stores
• Preparing reports on taken optimization actions
   

What we're looking for

• Knowledge of organic traffic
• Analytical thinking skills
• Creativity in creating and modifying texts in English based on keywords
• Willingness to expand your industry knowledge (reading blogs, panels, webinars, etc.)
• Knowledge of Google Sheets
• Self-reliance, communicativeness, timeliness
   

Nice to have

• Knowledge of English (B1+)
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

About us
DreamDev Solutions is a WordPress development team working with clients from the EU and the US. We focus on technical projects including large scale WordPress websites, migrations, performance optimization, and headless solutions. We are looking for a structured lead generation specialist who can build a pipeline from research to qualified sales calls.
 

Who we are looking for
Someone who works with a clear and proven process. You define the ICP, build cadences, test messaging, work with CRM, and consistently deliver qualified meetings for the sales team.
 

Responsibilities

• Define and maintain the Ideal Customer Profile. Research and validate contacts such as CEOs, CTOs, and Heads of Development or Product.
• Build and execute multichannel communication sequences across LinkedIn, Upwork, and email.
• Create personalized outreach messages and follow up sequences and run A/B testing.
• Qualify leads using BANT, CHAMP, or another agreed framework.
• Maintain CRM in HubSpot or Google Sheets, ensuring clean data and weekly reporting.
• Hand over call ready leads to the sales team and join short handoff discussions when needed.
   
• Requirements
• Experience in B2B lead generation or outbound sales, or proven case studies.
• Understanding of B2B sales and ability to qualify and prioritize leads.
• English level B1 to B2, sufficient for written communication and short calls.
• Experience with LinkedIn Sales Navigator, Upwork, and CRM tools.
• Analytical mindset and ability to track and interpret metrics such as open rate, reply rate, meetings booked, and conversion.
• Self management and discipline in reporting.

What we offer

• Base compensation plus a bonus for each qualified call based on a transparent formula.
• Flexible remote work and collaboration with technical clients.
• Opportunity to implement processes and contribute to the sales playbook.
   

There is a short test task. You will need to find five relevant contacts and prepare five personalized opening lines.

We are seeking a hands-on Tech Lead / Solution Architect to shape and scale our next-generation iGaming platform. This role blends deep technical expertise, architectural design, and leadership skills to ensure our systems meet the demands of high-volume, real-time, and regulated environments.

Requirements:

• Proven experience in building Monolithic, Microservices, and Event-driven architectures, including decomposition of legacy systems into scalable microservices.
• Designing and implementing high availability (HA), fault-tolerant, and load-balanced solutions for large-scale, high-traffic applications.
• Orchestration Engines: Hands-on experience with workflow orchestration platforms (e.g., Camunda, Temporal) for process automation and distributed workflows.
• Strong expertise in designing scalable database schemas and managing both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) systems with focus on performance optimization and horizontal scaling, Rabbit, Kafka.
• Knowledge of VMware-based infrastructure as well as modern container orchestration platforms (Docker, Kubernetes). Nice to have: Apache Spark, Hadoop.
• Building robust CI/CD pipelines using GitLab CI/CD, enabling continuous delivery and deployment across complex environments.
• Practical development skills in PHP (Laravel, Laravel Octane), Node.js, JavaScript, Next.js, React. 
• Setup and integration of monitoring/alerting systems (Prometheus, Grafana, Kibana, ELK Stack, Sentry) for proactive issue detection and performance analysis.
• Deep understanding of automation-first approaches, infrastructure as code, and collaboration between development and operations.
• Proven ability to lead teams, mentor engineers, and align technical decisions with business goals. Skilled at translating business requirements into efficient technical solutions.
• Experience in using AI technologies

Nice to Have:

• Experience analyzing technical risks and defining mitigation strategies.
• Expertise in building PoC (Proof of Concept) and MVP (Minimum Viable Product) to validate business ideas quickly.
• Familiarity with architectural modeling tools (Lucidchart, Draw.io, C4 Model).
• Experience in multi-region deployments and scaling distributed systems across hybrid environments (cloud + on-premise VMware setups).
• Background in designing mission-critical financial, e-commerce, or enterprise-grade systems with strict SLAs and compliance requirements.

Responsibilities:

• Evaluation and clarification of incoming functional business requirements from customers and business analytics in specification format;
• Creation of technical specifications following functional business requirements;
• Building of services and infrastructure architecture according to technical specifications;
• Control of compliance of new solutions to the general architecture;
• Technical risks evaluation for services performance and infrastructure, and potential solutions development for mitigation;
• Services and infrastructure evolving and optimization;
• Performance, security, and stress testing planning and supervision found vulnerabilities and issues resolving;
• Architecture and technical solutions presentation and discussion with technical Leads and members;
• Supervision of technical solutions compliance to project requirements;
• Maintenance of technical documentation and development regulations;
• Requirements analysis, technical design, scope decomposition, and estimation with the technical teams;
• New projects and services of the company evaluation for compliance with the existing regulations and methodologies;
• Mentor development team members and Senior technical staff in the architecture area;
• Establishment and development of new technological practices for the company.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.
• English classes.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

🚀 We’re growing and looking for a Business Development Manager (full-time, remote) who will be responsible for driving company revenue and expanding client partnerships.
 

In Sync is a product UX/UI design agency working with SaaS and digital products across the US and EU. We design user experiences that help products grow and improve business metrics. We collaborate with companies in HealthTech, MarTech, FinTech, EdTech, and other industries. Among our clients’ results: $25M+ in funding raised, 3× revenue growth within a year, and a $325M acquisition.
 

📌 Responsibilities

• Own the full sales cycle: discovery → proposal → negotiation → closing
• Build long-term client partnerships
• Grow accounts and drive upsell opportunities
• Contribute to sales strategy development and process optimization
   

📌 What we expect

• 2–3+ years of B2B sales experience in IT / agency services
• Proven full-cycle sales experience
• Experience working with US / EU clients
• Fluent English (comfortable leading sales calls)
   

📌 What we offer

• Fixed salary + performance bonus (USD)
• 100% remote work with international SaaS clients
• Offline team buildings and business trips
• Ownership of the sales strategy with a possibility to grow into a sales lead

About the role:

We are expanding our Internal IT team and looking for a hands-on, highly motivated and detail-oriented IT Support Specialist (L1/L2) who will ensure smooth operations of internal IT services, tools, and infrastructure across our global organization.
This role combines the responsibilities of ITSM, elements of ITAM, and Office and Cloud Infrastructure support.

You will work closely with business stakeholders, engineering teams, and system owners to guarantee reliability, fast response, and stakeholder satisfaction. 

Reports to: Director of Operations

Key Responsibilities

ITSM (Service Desk and Support, L1/L2)

• Act as a primary point of contact for end-users, ensuring timely and effective resolution of technical requests and issues
• Handle first-line requests (password resets, VPN issues, device troubleshooting, subscriptions/SaaS access).
• Diagnose, categorize, and route incidents, service requests, and problems 
• Resolve hardware/software issues (Windows, macOS, VPN, subscriptions).
• Support SaaS systems access and user onboarding/offboarding.
• Maintain clear communication during outages, incidents, and planned maintenance.
• Execute standard Change Management tasks (L1/L2).
• Standardize ITSM process improvement, automation, documentation, and knowledge base articles
   

ITAM (IT Asset Management)

• Own and manager the full lifecycle of IT assets within the organization.
• Manage and maintain accurate records for all IT assets, including software, hardware, licenses, subscriptions, and SaaS systems.
• Manage the procurement of new IT assets and register them accurately in the asset inventory system.
• Configure and deploy new hardware and software for Proxetters (OS setup, device enrollment, security policies configurations)
• Monitor and analyze asset usage and lifecycle status (asset health, warranty, capacity, etc) to optimize inventory and licensing
• Manage the safe and secure decommission and disposal of end-of-life IT assets
• Collaborate with office managers and external vendors to ensure timely procurement and distribution of assets.
   

Office and Infrastructure Support

• Support and monitor office network and connectivity (LAN, Wi-Fi, VPN, firewalls, access points, etc).
• Monitor networks troubleshooting and escalate complex network issues to senior engineers/vendors.
• Support office IT hardware (printers, badge/access control systems, CCTV, meeting room equipment).
• Manage backup and recovery procedures (local and cloud environments)
• Support and maintain on-premise and cloud servers used for internal purpose
• Assist engineering teams with cloud infrastructure (AWS, Azure, GCP) for project use
   

Requirements

• 3+ years of experience in IT support or IT operations
• Strong troubleshooting skills for macOS and Windows environments
• Solid networking knowledge (TCP/IP, DNS, DHCP, routine basics, Wi-Fi troubleshooting, VPN)
• Experience working with identity systems (Google Workplace, MS Entra)
• Practical experience with ITSM tools (e.x Jira Service Management or similar)
• Experience with device enrollment, OS imaging, patching, and endpoint security (MS Entra, Apple Business Management, ManageEngine, Crowstrike, CloudFlare or similar)
• Strong experience with SaaS applications, access management, roles and groups, SSO logic
• Hands-on experience with asset management and inventory systems (Jira Service Management Assets or similar)
• Hands-on experience with Jira cloud administration
• Strong customer service mindset: friendly, respectful, and solution focused
• Proactivity and problem solving skills, ability to operate independently
• High responsibility and ownership mentality (“Even If I don’t know how to resolve something, I’ll figure-out the optimal solution and solve it”)
• Experience working with a global/distributed company (at least 2+ countries)
• English level B2+
• Familiarity with ITSM and ITAM best practices.
   

Nice-to-have requirements

• Experience with automation (Bash, PowerShell, Python - basic+ level)
• Understanding of IT security best practices (MFA, conditional access, device compliance policies)
• Familiarity with CCTV systems, access control, and office IT hardware integrations
• Experience with middle ware systems (Zapier, n8n, maker or similar)
• Experience with configuring cloud infrastructure from scratch (Azure, AWS, GCP)
• Familiarity with data warehousing/BI visualization tools