Jobs at Djinni

We’re looking for a Customer Support Lead to build and scale a modern B2C support operation that delivers seamless customer experiences across AI-powered and human support channels.

In this role, you’ll own the entire customer support function — from designing a tiered support model with AI voice agents and human escalation flows, to building operational processes, managing support performance, and scaling a high-performing support team.

This is a great opportunity for someone with strong experience in consumer support operations who enjoys building processes from scratch, improving customer experience through automation and data-driven insights, and working cross-functionally in a fast-moving startup environment.

Your responsibilities will include:

• Design and manage a tiered support model with AI voice agents as the first line of support, human agent escalation, and Jira workflows for engineering-related issues.
• Build and maintain a comprehensive Help Center, including FAQs, troubleshooting guides, and self-service support resources.
• Own and optimize the consumer refund and dispute resolution process.
• Manage all customer support entry points, including in-car voice support, QR-code support flows, and support links in order confirmations and order history.
• Coordinate support workflows and escalation processes with OEM partners.
• Handle and optimize resolution workflows for common customer issues such as missing or incorrect items, order accuracy issues, payment edge cases, and cancellations.
• Hire, onboard, train, and scale customer support agents as support volumes grow.
• Define, track, and improve support KPIs and SLAs across all customer support channels.
• Track and report OEM-specific support metrics, operational trends, and issue breakdowns.
• Maintain operational reporting for internal stakeholders and external partners.
• Collaborate closely with Product and Engineering teams to turn customer feedback and support insights into product and operational improvements.
• Identify opportunities for automation, process optimization, and customer experience improvements across the support organization.

What we expect from you:

• 3+ years of experience building or managing B2C customer support operations in consumer commerce, food delivery, mobility, or on-demand services.
• Hands-on experience designing support processes, workflows, tooling, and Help Center infrastructure from scratch.
• Strong understanding of tiered support operations, including AI/chatbot-first support models and human escalation workflows.
• Experience managing refunds, disputes, and customer resolution processes in high-volume consumer environments.
• Experience working cross-functionally with Product, Engineering, Operations, and external partners.
• Strong operational mindset with the ability to work effectively in fast-moving startup environments and under launch deadlines.
• Experience defining, tracking, and improving support KPIs, SLAs, and operational reporting.
• Data-driven mindset with the ability to identify operational bottlenecks and customer pain points through support analytics.
• Excellent communication, organizational, and stakeholder management skills.
• Remote (Full-Time), with expected availability for calls during PT/ET morning hours.
• Strong spoken and written English communication skills.

Nice to have:

• Experience with AI-powered support platforms or conversational AI systems.
• Hands-on experience with Intercom, Stripe, Jira, or similar customer support and operations tools.
• Experience supporting automotive, mobility, or OEM-integrated products.
• Background in scaling support operations in startup or high-growth environments.
• Experience building support dashboards and operational reporting frameworks.

What we offer:

• Interesting projects and technical challenges that support both professional and personal growth.
• A long-term project with stability and impact.
• A flexible, results-oriented schedule with hybrid or remote work options.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive onboarding/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• The opportunity to work in a Top Employer company (DOU 2025).
• 15 days of paid vacations and 5 sick leaves.

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we’re passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S. We’re here to shape the future of technology, one milestone at a time.

In addition to technical expertise, we value strong communication, autonomy, and a high level of business orientation. This role requires close collaboration with stakeholders, proactive requirement discovery, and the ability to work effectively in a fast-changing environment without waiting for fully documented inputs.
To thrive in this role, we’re seeking candidates with 2–3+ years of commercial engineering experience, hands-on experience building AI agent solutions, strong Python and/or TypeScript fundamentals, and the ability to design custom tool-using agent loops from scratch. Experience with agent frameworks, evaluation systems, and observability tooling will be a strong advantage.
 

About the project : The project is focused on building production-grade AI agent capabilities for the U.S. healthcare domain. The engineer will work on agentic product features, legacy-system integrations, and supporting components such as scrapers and tool layers, helping automate complex workflows in an environment with significant real-world business impact.
 

Requirements:

• 2–3+ years of commercial engineering experience
• Ability to build a tool-using agent loop from scratch, including tool calling, structured outputs, stop reasons, parallel tool use, and error recovery
• Strong understanding of context engineering, including what to write, select, compress, and isolate
• Hands-on experience with modern agent frameworks or SDKs such as LangGraph, Claude Agent SDK, OpenAI Agents SDK, or Pydantic AI
• Working knowledge of Model Context Protocol (MCP)
• Experience building or extending evaluation harnesses, solid Python and/or TypeScript skills, and Upper-Intermediate English

Responsibilities:

• Design and implement agentic features end-to-end, from prototype to production.
• Build and maintain agent loops, tool layers, context management, persistence, sub-agent orchestration, observability, and safety hooks.
• Define quality standards for agent performance by creating golden datasets, writing evaluations, and setting up regression checks.
• Instrument agents with proper tracing and telemetry, and investigate production behavior using real execution traces.
• Work directly with client stakeholders to elicit and refine requirements, translate them into technical scope, and align on expected outcomes.
• Make pragmatic build-versus-import decisions when selecting frameworks, tools, and external components.
• Participate in architecture discussions and code reviews, contributing to scalable and production-ready engineering decisions.
• Move between projects and priorities as needed, taking ownership of delivery in a fast-changing environment with a high degree of autonomy.

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule.
 

Hiring process: HR interview + tech specialists  
 

We offer:

• Competitive compensation
• B2B contract, paid sick leave, 20 days of paid vacation
• Free English lessons  
• Flexible work schedule  
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications  
• Сoach / psychologist consultation  
• Workshops  
• Career development plan
• Mentoring Education  
• Medical Health Insurance

Why Choose Us? What Do We Offer that’s Exceptional?

1. Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
3. Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
4. Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
    

When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
 

Need more information? Welcome!

Who we are  

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.   

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it's Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.  

Driven by passion, we play a substantial role in shaping the future of data management.   

Product that needs your engagement  

Connectivity - An enterprise B2B product at the intersection of AI and corporate data infrastructure. It enables organizations to securely connect modern AI agents and LLM-based assistants to their internal data sources — relational databases, data warehouses, and SaaS systems — while maintaining strict governance, access control, and auditability. The product is deployed on-premise within the customer's infrastructure, which makes security, compliance, and admin experience first-class concerns alongside end-user value.

Your future challenges 

You will drive the development and continuous improvement of the product by shaping the vision, strategy, and roadmap. You will act as a bridge between business stakeholders, IT and security teams on the customer side, and the development team — ensuring that what we ship reconciles three perspectives: end-user usefulness, administrator control, and enterprise-grade security and compliance. 

Impact you will make  

• Deeply understand product vision, business model, and platform architecture (devart.com and portals) to drive informed decisions.
• Gather and analyze user needs, support feedback, funnel data, and stakeholder input to shape product direction.
• Define, own, and continuously refine roadmap and backlog for web systems, portals, identity, and checkout flows — aligned with business, revenue, and monetization goals.
• Write user stories and acceptance criteria, conduct backlog refinement, and prioritize features based on business value, dependencies, and risks.
• Drive Agile processes end-to-end: sprint planning, backlog grooming, standups, retrospectives, release management, and large-scale delivery planning across multiple systems.
• Coordinate delivery with Web, IT, and Presentation Content teams ensuring CI/CD collaboration and shared ownership of performance metrics including Core Web Vitals.
• Lead cross-functional collaboration across Product, IT, Sales, Marketing, Support, Legal, and Finance — managing expectations, resolving dependencies and conflicts.
• Monitor platform performance through traffic, conversion, behavioral metrics, KPI dashboards, and A/B testing; define and track KPIs, make data-driven strategic decisions.
• Present roadmap updates, KPIs, and progress to stakeholders and participate in executive-level discussions.
• Establish engineering best practices and collaboration standards together with Head of Engineering.
• Lead team development: performance discussions, feedback, hiring, onboarding, and team scaling.

Skills we are looking for  

• 5+ years in Product Management, Software Development, or related technical roles.
• Strong experience leading cross-functional teams, driving large-scale initiatives, and managing product roadmap aligned with business goals.
• Experience with platform-level, SaaS, or enterprise products; preferably data-intensive, integration-heavy, or database-related.
• Solid understanding of enterprise data infrastructure: relational databases, data warehouses, SaaS data sources, basic SQL.
• Understanding of data governance, access control, and authentication models (RBAC, OAuth, API keys, audit logging).
• Awareness of enterprise security and compliance considerations, including cloud/on-premise deployment models.
• Working knowledge of the AI ecosystem: LLM providers, AI assistants, agents, and external integrations.
• Experience writing user stories, acceptance criteria, managing and prioritizing product backlog.
• Strong understanding of Agile methodologies (Scrum / Kanban) and modern product delivery practices across the full SDLC.
• Experience defining and tracking KPIs, A/B testing, and data-driven optimization; financial acumen including ROI estimation and budgeting.
• Basic understanding of UX/UI principles for admin consoles and configuration-heavy enterprise interfaces.
• Understanding of web architecture, APIs, identity and authentication systems, and frontend/backend performance fundamentals.
• Experience with platform modernization and third-party/vendor integration management (e.g. billing providers such as 2Checkout).
• Degree in a technical field; advanced certifications in Product Leadership, Project Management, or Architecture are a plus.
   

Benefits you get 

• Maintain your work-life balance 

Manage your own working hours with our flexible schedule 

19 days of annual vacation granted on a pro-rata basis 

No overtimes required 

• Hybrid type of cooperation 

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world 

• Stay healthy 

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad. 

15 working days of sick leave per year — because your health is a priority. 

• Grow with us 

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker 

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills 

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team 

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team. 

• Stand with Ukraine! 

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help 

We are a perfect match if you share our values 

We are professionals in our field.  

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.  

We know how to focus on the product, think big, and at the same time delve deep into the details.  

We create a calm and friendly atmosphere within the company.  

We value the freedom of open and transparent communications.  

Radical honesty is embedded in the foundation of our culture.  

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.  

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.   

Our Hiring Process  

• Recruitment Interview  
• Product Interview  
• Technical Interview 
• Offer Call  

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.   

The timeframe for feedback between interview stages may take up to 2 weeks. 

Requirements:

Experience with backend testing

Networking L3-L4

3+ years of manual testing experience

Upper-intermediate level of spoken and written English

BS degree in Computer Science or related engineering degree

Major plus:

Networking L2, CCNA/HCNA certification

Experience embedded firmware testing

Automation testing experience

Experience on Linux platforms

Responsibilities:

Regression, exploratory, issues verification testing;

MQA lab setups maintaining;

Take part in test planning and estimation;

Manual testing — 90%, Automation — 10%

Candidate needs to be in Kyiv (or consider relocation). Hybrid type of work.

What do we offer:

International work environment and work with global development teams;

Excellent work conditions in an A-Class office (Horizon Park Business Center);

Compensation package matching global standards;

Flexible work hours (as required);

Paid parking, courses, training, conferences and business trips;

Medical insurance

Free lunches

Looking for a Content Writer / SEO Copywriter for an AI & security startup .

We need someone who can:
— write website content;
— structure SEO-friendly pages;
— create landing page copy;
— write AI module descriptions;
— turn technical concepts into clean, premium B2B content;
— work with AI / security / video analytics topics.

Requirements:
— strong English writing skills;
— understanding of SEO basics;
— ability to write clear, modern B2B copy without fluff;
— experience with SaaS / AI / cybersecurity / physical security is a strong plus.

Bonus if you have experience with:
— Webflow / Framer;
— keyword research;
— AI or video analytics industry content.

Format:
Part-time / freelance initially.

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Crowd Linkbuilder to join our team.

Key Responsibilities:

• Develop and execute a crowd marketing strategy with a strong focus on Reddit.
• Identify and manage relevant platforms: Reddit, Quora, niche forums, review/rating platforms, industry communities, Q&A websites, and other discussion-based sources.
• Create, warm up, grow, and manage multiple accounts across platforms, building karma, trust, credibility, and natural user behavior.
• Participate in relevant discussions with natural, contextual comments, posts, answers, brand mentions, and links.
• Monitor mentions of NuxGame, competitors, and relevant industry topics across communities.
• Track performance, moderation risks, platform rules, traffic, placements, and overall impact.
• Test new platforms, approaches, automations, account setups, posting formats, and outreach angles.

Requirements:

• Hands-on experience with Reddit marketing, account growth, and community-based linkbuilding.
• Practical understanding of multi-account management across Reddit, Quora, forums, review platforms, and similar sources.
• Ability to deliver measurable results: live placements, indexed links, traffic, mentions, engagement, and visibility.
• Ability to independently find relevant communities, topics, discussions, and placement opportunities.
• Analytical mindset with experience in tracking, reporting, and optimizing results.
• Experience with automation tools, AI tools, account management tools, and tracking systems is a plus.
• English writing skills for natural and convincing posts, comments, and answers.

Nice to Have:

• Experience in iGaming, betting, casino, fintech, SaaS, or other competitive niches.
• Knowledge of relevant Reddit communities, forums, review platforms, and Q&A websites.
• Experience with reputation management, brand mentions, competitor monitoring, and SEO-driven crowd marketing.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

Responsibilities:

• Accounting and control of settlements with counterparties
• Maintain documentation flow for the legal entity
• Salary calculation
• Maintain the payment process
• Preparation of consolidated payroll reporting, statistical reports, etc.
• Active participation in the month-end closing process
• Support private entrepreneurs sometimes
• Perform other tasks assigned by the Chief Accountant

Requirements:

• Professional accounting education
• Experience as an accountant from 3 years
• Confident user of BAS, MeDoc, Vchasno, Excel etc.
• Knowledge of tax and business accounting.
• Excellent verbal and written communication skills.
• Highly organized, with a focus on attention to detail.
• Responsibility and time management at a very high-performance level.
• Strong organization and problem-solving skills.
• Willingness to learn new things and develop
• Experience working in the IT field
• Spoken English
• Experience working with DiyaCity will be a plus
• Experience working with Netsuite and Dokka will be a plus
• Experience in full-cycle maintenance of private entrepreneurs will be a plus
• Experience with process automation will be a plus

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social package, including sports coverage, elite medical insurance for you and family;
• 20 working days paid vacation and 100% sick leaves coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team buildings and fun activities;
• Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.

Привіт! Ми шукаємо QA Engineer (Sportsbook) до нашої зграї в SharksCode 🦈 💙

SharksCode – українська ІТ-компанія, яка спеціалізується на розробці високотехнологічних програмних рішень і платформ у B2B, зокрема у сфері iGaming.

Ми активно розвиваємо наш Sportsbook напрямок і шукаємо уважного до деталей QA-фахівця. Це роль для того, хто впевнено почувається у тестуванні вебу та платіжок, любить спорт і хоче забезпечувати бездоганну роботу високодинамічної платформи. Якщо ти хочеш драйвити крутий продукт разом з нами — пірнай у команду!

Ми очікуємо, що ти:

• Маєш 1+ рік досвіду Manual тестування Web-додатків.

• Маєш практичний досвід тестування платіжних систем.

• Фундаментально розумієш QA-процеси, техніки та методології, а також життєвий цикл розробки ПЗ (SDLC).

• Вмієш створювати та підтримувати актуальну тестову документацію (test cases, checklists).

• Маєш досвід проведення функціонального (acceptance, regression) та нефункционального тестування (performance, usability).

• Маєш базові або впевнені навички в API testing.

• Вільно працюєш з JIRA або іншими Test Management інструментами.

• Маєш досвід роботи з базами даних MySQL та MongoDB.

Твої майбутні задачі:

• Проведення функціонального та регресійного тестування нашого Sportsbook продукту.

• Аналіз та опрацювання вимог: пошук прогалин і потенційних багів ще на етапі планування.

• Оцінка (estimation) часу, необхідного на тестування задач.

• Створення та актуалізація тестової документації.

• Підготовка чітких баг-репортів та Test Summary репортів.

• Надання регулярних статус-апдейтів щодо прогресу тестування для команди.

Буде плюсом:

• Знання у сфері беттінгу, досвід роботи з ним або загальний досвід в iGaming.

• Розуміння основ Automation testing.

Кроки до оферу:
🤝 Знайомство – інтерв’ю з рекрутером (+ короткий скринінг).
🧠 Інтерв’ю з QA Lead / Hiring Manager.
🎯 Фінальне інтерв’ю.
💙 Ти частина зграї SharksCode!

Ми пропонуємо:
🌴 24 оплачуваних дні відпустки, 14 лікарняних та 5 days off.
⏰ Гнучкий початок робочого дня – з 9:00 до 11:00.
🏥 Медичне страхування.
💰 Бонуси та премії за результати роботи.
🐶 Офіс у центру Києва, де завжди раді твоєму улюбленцю – ми pets friendly.
💆 Lounge area в офісі, щоб переключитися від тасок.
🎾 Падел-теніс, футбол і тренування на полігоні для тих, хто любить активний відпочинок.
📚 Компенсацію навчання, внутрішні мітапи та доступ до корпоративної LMS.
🎁 Корпоративну валюту, яку можна обмінювати на мерч або додаткові бенефіти.

🟠 Details: we are looking for a Middle/Senior Computer Vision/Machine Learning Engineer to lead the design and development of an AI-powered system for extracting structured spatial data from complex floor plan imagery.

The main goal is to build a production-oriented prototype capable of processing 2D and 3D apartment floor plan images, extracting simplified 2D layouts, detecting rooms and interior spaces, estimating room areas, and generating structured outputs for flooring takeoff calculations.

This is a highly practical, R&D-driven role focused on solving real-world computer vision challenges such as perspective distortion, furniture occlusion, unclear room boundaries, scale estimation, and validation against noisy or inconsistent reference data.

The position can be either full-time or part-time, depending on the candidate’s level of expertise and relevant hands-on experience with similar CV/ML workflows.

🟠 Qualifications:

• 4+ years of hands-on experience in Computer Vision/Machine Learning.
• Strong practical experience with image segmentation, object detection, image preprocessing, and geometry-based computer vision.
• Experience with OpenCV and classical computer vision techniques.
• Experience with modern segmentation and detection architectures such as YOLO, U-Net, SegFormer, Detectron2, SAM, or similar.
• Strong Python engineering skills.
• Experience with polygon/vector processing tools such as Shapely, OpenCV contours, or similar geometry libraries.
• Ability to work with imperfect visual inputs and design robust fallback logic.
• Understanding of OCR-based extraction using tools such as Tesseract, PaddleOCR, docTR, or cloud OCR services.
• Ability to design end-to-end CV pipelines from experimentation to reproducible prototypes.

🟠 Would be a plus:

• Experience with floor plan recognition, architectural drawings, construction tech, real estate tech, or takeoff/estimation workflows.
• Experience with perspective correction, homography, depth estimation, vanishing lines, or top-down reconstruction.
• Experience with depth models such as MiDaS or Depth Anything.
• Experience with synthetic data generation or image-to-image normalization workflows.
• Experience building ML evaluation and observability pipelines.
• Experience integrating ML pipelines into backend services or APIs.
• Experience leading technical direction for R&D-heavy projects.

🟠 Responsibilities:

• Design and implement a render-to-plan pipeline for converting 3D floor plan renderings into simplified 2D measurement-ready layouts.
• Develop CV/ML approaches for room segmentation, boundary detection, polygon extraction, room classification, and space labeling.
• Work with complex visual inputs including top-down plans, oblique renders, dollhouse-style layouts, and low-quality marketing imagery.
• Estimate room-level areas using geometry, OCR, scale evidence, metadata, and heuristic-based validation approaches.
• Define evaluation logic, confidence scoring, and quality metrics for pipeline outputs.
• Produce structured outputs and visual QA overlays for downstream flooring takeoff workflows.
• Collaborate with AI/backend engineers to integrate the CV pipeline into a web-based PoC tool.
• Document technical assumptions, limitations, risks, tradeoffs, and fallback strategies.

🟠 Interview steps:

• Screening with the recruiter (about 45 minutes).
• Technical interview with ML/CV Engineer and PM (about 1 hour).
• Optional take-home task.

🟠 By joining us, you will get: (may add something else for the position)

• 15 paid vacation days + 30 unpaid days off per year.
• 4 paid public holidays.
• 5 sick leaves.
• Accounting and legal support.
• Flexible hours, remote work, and quality equipment.
• 100% certification coverage (on success).
• 50% coverage for additional training.
• Internal workshops and knowledge sharing.
• $50/month wellbeing budget (50% co-pay) for sport, education, therapy, and massage.
• Team-buildings, gifts, and company events.
• Internal rewards and perks program.

🟠 Our office:

📍 FuturaHUB, located in Lviv (Kulparkivska 200a).

• Modern and comfortable workspace.
• Conference rooms and chill-out areas.
• Sports activities and team events.
• Coffee, tea, snacks, and more.

🟠 Some of our values:

• Healthy work-life balance.
• No overtime or pressure culture.
• Transparent communication and clean relationships.
• Ownership and initiative.
• Openness to experimentation, learning, and change.

Role Overview:

Our client is expanding the team responsible for ensuring the reliability and stability of their production systems across multiple platforms. In this role, you will work directly with live environments - monitoring, responding to incidents, and improving observability and operational processes.

This position is suited for engineers with real production exposure who understand that SRE is more than running infrastructure - it’s about reliable services, fast detection, effective response, and continuous improvement. A high-level understanding of SLI/SLO is expected.

You will work in a shift-based setup, including late-evening and night rotations, taking ownership of incidents from detection to resolution and contributing to making systems more stable over time.

Key responsibilities:

— Working in shift-based operations: monitoring, alert response, incident handling, escalation when needed;

— Participating in incident handling: initial classification, technical investigation, coordination with engineering/development teams, and following-up improvements;

— Developing and refining observability across platforms (metrics/alerts, dashboards, logs);

— Reducing operational toil: small automation, runbooks, and repeatable processes (the “make it easier next time” mindset);

— Working with documentation set in the Atlassian ecosystem. This will include writing/updating KB, Runbooks, and other technical documentation;

— Collaborating with development teams to improve production readiness (basic reliability practices, cleaner incident follow-ups).

Ideal profile for the position:

Core skills:

— Good Linux skills in production environments (debugging basics, system services, logs, performance basics);

— Solid understanding of networking fundamentals (TCP/IP, DNS, HTTP, load balancing basics, TLS fundamentals);

— Experience with containers and image lifecycle basics (Docker or compatible runtimes);

— Ability to troubleshoot across application, network, and infrastructure layers using logs/metrics and basic tools (curl, basic traffic/log analysis; scripting is a plus);

— Basic familiarity with observability: metrics and alerting, dashboards, logging.

SRE fundamentals:

— You understand the difference between “just running infra” and SRE as a discipline: reliability targets, fast detection, clear escalation, and consistent follow-up;

— You’re familiar with SLI/SLO and can explain them in simple terms (a high-level understanding is enough).

Experience:

— 1+ year in a production-focused role (Ops/Support L2+/DevOps/Junior SRE — what matters is real production exposure);

— Participation in production incidents (triage, investigation, escalation, basic follow-ups);

— Availability to cover late-evening and night shifts, in rotation.

What will be an advantage:

— Familiarity with Kubernetes (they don’t require deep production ownership yet);

— Exposure to AWS services such as EC2, ALB/NLB, RDS, S3, and IAM basics;

— Exposure to Terraform and/or Ansible (small changes, basic understanding of principles);

— Experience working in high-availability environments where downtime actually matters.

The company guarantees you the following benefits:

— Global Collaboration: Join an international team where everyone treats each other with respect and moves towards the same goal;

— Autonomy and Responsibility: Enjoy the freedom and responsibility to make decisions without the need for constant supervision;

— Competitive Compensation: Receive competitive salaries reflective of your expertise and knowledge as our partner seeks top performers;

— Remote Work Opportunities: Embrace the flexibility of fully remote work, with the option to visit company offices that align with your current location;

— Paid Time Off: Prioritise work-life balance with paid vacation and sick leave days to prevent burnout;

— Career Development: Access continuous learning and career development opportunities to enhance your professional growth;

— Corporate Culture: Experience a vibrant corporate atmosphere with exciting parties and team-building events throughout the year;

— Referral Bonuses: Refer talented friends and receive a bonus after they successfully complete their probation period;

— Medical Insurance Support: Choose the right private medical insurance and receive compensation (full or partial) based on the cost;

— Flexible Benefits: Customise your compensation by selecting activities or expenses you'd like the company to cover, such as a gym subscription, language courses, Netflix subscription, spa days, and more;

— Education Foundation: Participate in a biannual raffle for a chance to learn something new unrelated to your job as part of your commitment to ongoing education.

Interview process:

— A 30-minute interview with a Recruiter to get to know you and your experience;

— 1st stage of technical interview (1 h) with the DevOps team to assess your theoretical skills;

— 2nd stage of technical interview (1 h) with the DevOps team to assess your hard skills;

— A final 1-hour interview to gauge your fit with the company culture and working style.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Hi! We are looking for a highly motivated iOS Developer, to join our fast-growing team. We are eager and creative professionals, who like challenges.

If you like it too, don’t hesitate, join us!

Key Responsibilities:

• Develop and maintain iOS applications for our clients.
• Participate in the full development cycle, including requirements analysis, design, development, testing, and deployment.

• Optimize applications to achieve the best performance and efficiency.

   

Requirements:

• Education in computer science, programming, or a related field.
• Understanding of basic iOS application development principles and proficiency in Swift.
• Basic knowledge of object-oriented programming (OOP) and design patterns.
• Experience with iOS development tools such as Xcode, Interface Builder, and other auxiliary tools.
• Ability to work in a team and communicate effectively.
• Ability to quickly learn and apply new concepts and technologies.
• Knowledge of Swift design principles, Cocoa Touch, SwiftUI, and OOP.
• Experience working with native libraries like UIKit and Core.
• Understanding and practical experience in navigation and routing in applications.
• Understanding of Apple's user interface design principles, human interface guidelines, and patterns is mandatory.
• Understanding of REST APIs and WebSockets.
• Understanding and experience with OAuth.
• Understanding of MVP, MVC, MVVM, and Dependency Injection principles.
• Understanding of the full mobile development lifecycle, including code signing and submission to the App Store.
• Understanding of how to publish and maintain one or more iOS apps in the App Store.
• Strong analytical and problem-solving skills.
• Understanding of reactive programming paradigms (Combine, RxSwift).
• Understanding of DeFi.
• Understanding of in-app payment integration.
• Understanding of mobile application architecture.
• Understanding of dynamic runtime environments.

We Offer:

• Competitive salary.
• Flexible working hours and the ability to work remotely (one day per week).
• Working hours: 09:00 — 18:00.
• Paid vacations and sick leave.
• Comfortable office environment.
• Corporate events.
• Cozy and friendly working environment.
• Opportunities for professional growth and self-development.

• Coffee, cookies, etc.

   

If you are eager to work in an innovative environment, we would be delighted to welcome you to our team. Thank you for your interest in the vacancy at ELDEVELOP.

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.

We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.

Key Requirements:

Technical Expertise:
🔹 Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting);
🔹 Solid knowledge of Docker and containerized environments;
🔹 Advanced Linux system administration skills;
🔹 Practical experience with AWS (GCP is a plus);
🔹 Strong understanding of networking concepts (cloud & on-prem);
🔹 Experience with certificate lifecycle management, encryption, and key management;
🔹 Strong troubleshooting skills in distributed systems;
🔹 Experience with CI/CD pipelines and DevOps practices;
🔹 Scripting skills (Python and/or Bash);
🔹 Understanding of security fundamentals (authentication, authorization, encryption);
🔹 English – Upper-Intermediate or higher.

Preferred Qualifications:
🔹 Experience with Terraform and/or Ansible;
🔹 Familiarity with GCP;
🔹 Experience with Windows administration;

Support & Customer-Facing Experience:
🔹 Proven experience in L3 (or higher) technical support;
🔹 Ability to perform live troubleshooting with customers;
🔹 Experience working with ticketing systems;
🔹 Strong communication skills with the ability to explain complex technical issues clearly;
🔹 Experience supporting enterprise/B2B customers;
🔹 Ownership mindset (incident management, escalation, RCA);

Documentation:
🔹 Ability to create and maintain knowledge base articles, runbooks, and SOPs;

What you will do:
🔹 Troubleshoot and resolve complex issues in customer environments related to Kubernetes clusters, including networking, namespace management, pod deployment, and cluster internals;
🔹 Diagnose and fix problems with Docker containers and deployments;
🔹 Provide advanced Linux system administration support; assist with Windows environments as needed;
🔹 Support customers with certificate lifecycle management, including installation, renewal, and troubleshooting of SSL/TLS certificates and key management;
🔹 Analyze and resolve networking issues within Kubernetes clusters and cloud infrastructures;
🔹 Assist customers with cloud infrastructure setup and troubleshooting, primarily on AWS and GCP;
🔹 Perform live troubleshooting sessions with customers to identify root causes and resolve incidents in real time;
🔹 Document solutions, create and update internal knowledge base articles, runbooks, and SOPs;
🔹 Automate support and operational tasks using tools like Terraform, Ansible, or Python;
🔹 Continuously learn and test new product features in a lab environment to be prepared for customer inquiries;
🔹 Collaborate with the international team (primarily Israeli colleagues) for onboarding, knowledge sharing, and escalation of complex issues;

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
🔹 Home Assignment;
🔹 Assignment Review;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We are looking for an L1 Service Desk Engineer to join our MSP team and support SMB customers across the USA.

This role is ideal for someone with previous IT support experience who enjoys troubleshooting, helping users, and working in MSP environments.

You will be responsible for handling day-to-day support requests, troubleshooting Microsoft environments, supporting end users, escalating issues when needed, and helping maintain high service quality across multiple customer environments.
 

Requirements

• 2+ years of IT support experience
• Previous MSP experience preferred
• Strong English communication skills
• Ability to work EST business hours
• Good troubleshooting and analytical skills
• Comfortable managing multiple tickets and priorities
• Ability to work independently in remote environment
• Customer-focused mindset
• Experience supporting SMB customers preferred
   

Technical Requirements

• Windows 10/11 troubleshooting
• Microsoft 365 administration
• Entra ID (Azure AD)
• Password resets and user management
• Exchange Online support
• Microsoft Teams support
• Basic Intune support
• VPN troubleshooting
• Basic networking troubleshooting
• Printer and peripheral troubleshooting
• Basic Active Directory knowledge
• Datto RMM experience preferred
• Basic cybersecurity awareness
   

Nice to Have

• Autotask PSA
• ITGlue
• Huntress
• Apple/macOS support
• PowerShell basics
• Microsoft certifications
   

Responsibilities

• Provide day-to-day technical support to end users
• Handle incoming tickets, alerts, and service requests
• Troubleshoot Microsoft 365 and Windows issues
• Support onboarding and offboarding activities
• Assist with workstation setup and deployment
• Escalate complex issues to L2/L3 engineers
• Maintain proper ticket documentation and time entries
• Support proactive maintenance and monitoring activities
• Follow internal SOPs and security standards
• Communicate clearly with customers and internal teams
   

What We Expect

• MSP mindset and customer-first attitude
• Ownership mentality
• Ability to stay organized while managing multiple tickets/customers
• Strong communication and documentation habits
• Reliability and accountability
• High attention to detail
• Willingness to learn and grow technically
   

Work Conditions

• Fully remote
• B2B contract
• EST timezone overlap required
• Long-term cooperation
• Competitive compensation based on experience
   

Required skills experience

Microsoft 365 - 3 years
Customer Support - 2 years
Windows Support - 2 years
Networking - 1 year
Microsoft Intune - 2 year
 

Required languages

English - B2 Upper Intermediate
 

About Hypershift

Get the expertise you need to implement, update, and fully manage your infrastructure, networks, data centers, and cloud migration strategy. Protect your organization with cybersecurity built for the times we're in.

We are looking for a skilled Embedded Engineer to join our growing team and support customers in delivering IoT-driven solutions. As our Embedded department continues to expand, we are seeking professionals with strong analytical thinking and solid technical expertise.

In this role, you will collaborate with a team of experienced Embedded Engineers to design and implement high-quality solutions that address real-world challenges. This role suggests working with embedded systems, cloud connectivity, and modern communication technologies.

If you’re a motivated Embedded Developer ready to take the next step in your career, we would be excited to collaborate with you!

Requirements

• 4+ years of experience with C
• Experience with cloud connectivity applications, including monitoring and Firmware-Over-the-Air (FOTA) solutions
• Strong background in communication technologies such as LTE, BLE, OpenThread, MQTT, and cybersecurity
• Practical experience with Yocto Linux
• Experience in debugging and troubleshooting embedded systems, including software debugging on real devices (using J-Link, ST-Link) and resolving system-level issues
• Upper-Intermediate level of English

WOULD BE A PLUS:

• Hardware knowledge
• Experience with Docker, GitLab, and Jira

Responsibilities

• Design separate components, modules, classes, devices
• Code, debug, document, and maintain portions of software and hardware
• Perform different types of testing
• Participate in estimation and planning sessions
• Contribute to the development of technical project documentation and user documentation
• Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation
• Participate in conference calls and face-to-face meetings with the Customer and Customer partners
• Comply with the best engineering practices, technical standards, and quality criteria set forth on the project
• Report status and progress according to the project and company demands
• Spot current deficiencies in the development process, adopted procedures, and engineering practices, environment configurations, etc., and suggest improvements
• Escalate technical issues to the Architect, Team Lead, and Project Manager

We are a performance marketing agency managing mobile campaigns across multiple verticals - crypto, banking, and iGaming. We work with major brands, run multi-platform UA at scale, and operate with full ownership over results.

We are looking for an experienced Mobile Acquisition Manager who will own the full cycle of UA campaigns: from strategy and launch to optimization and scaling. You will work with established clients across iOS and Android, with real budgets and real accountability for results.

What you will do

• Plan, launch, and optimize performance campaigns on AppLovin, Meta, Google UAC, Unity Ads, Moloco, TikTok, Kaizen and other DSPs
• Manage and scale budgets across channels while maintaining target CPI, CPA, and ROAS
• Set up and maintain tracking via AppsFlyer or Adjust - MMP configuration, postback setup, cohort analysis
• Analyze campaign performance: break down by geo, placement, creative, audience - find levers and act on them
• Run creative testing: form hypotheses, brief the team, evaluate results, iterate
• Monitor attribution quality and flag anomalies - CTR spikes, install drops, ROAS shifts
• Communicate results and insights to clients; prepare performance reports

What we expect

• 2+ years of hands-on experience in Mobile UA with measurable results (based on real cases)
• Strong understanding of mobile attribution: last-click, view-through, probabilistic, SKAN, and where each model breaks
• Practical experience with AppsFlyer or Adjust: cohort reports, raw data pulls, reconciliation with ad platform data
• Experience with at least 2-3 platforms: AppLovin, Meta, Google UAC, Unity, TikTok, or similar DSPs
• Ability to read unit economics: CAC, blended vs paid, ROAS by cohort, LTV assumptions
• Structured thinking when forming hypotheses - not "let's try a new creative" but a testable assumption with expected outcome
• English at Intermediate level or above - for working with platforms, partners, and documentation

Nice to have

• Experience in crypto, fintech, or iGaming verticals
• Familiarity with GTM for mobile pixel/event setup
• Experience working in an agency environment with multiple simultaneous clients
• Basic use of AI tools for creative iteration or reporting automation

What we offer

• Full remote - work from anywhere, async-friendly
• Real budgets - work with meaningful spend, not test accounts
• Autonomy - no micromanagement, ownership over results
• Growth - diverse verticals, new markets, fast feedback loops