Jobs at Djinni

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized Customer Support Project Coordinator with at least an Upper-Intermediate level of English proficiency and a minimum of 2 years of proven experience in a similar role. In this role, you will oversee our Customer Service Team, coordinate and communicate with clients and brands, collaborate with supervisors and team leaders to maintain top service levels, onboard team members for new projects, and handle planning, reporting, and quality assurance.

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. A degree in project management or business administration, along with previous experience in the IGaming niche, is preferred.

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Lead and coordinate the Customer Support team.
• Ensure high-quality customer service and outsourced services.
• Manage communication with clients to ensure their satisfaction.
• Monitor the performance of the customer-support team.
• Analyze and improve current processes to enhance efficiency.
• Train and develop team members.
• Prepare reports on team performance and provide services for management.
• Create and send monthly performance and activity reports to our clients, ensuring clear communication of team achievements and areas for improvement.

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position (Customer Support Project Coordinator or Team Leader).
• Be fluent in written and spoken English (at least B2 Level). 
• Experience in iGaming is required.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here!

We are looking for Delivery Manager who thinks like a full-cycle product integrator (from concept and requirements to handoff to mass production).
This isn’t just about coordinating tasks. This position requires managing the product lifecycle, which includes development, integration, testing, implementation, and analysis of user feedback.
You'll be the point of coordination between product teams, engineering teams, and production, ensuring the efficient and predictable delivery of complex technological products.

Requirements

• 5+ years of experience in Delivery / Project / Program Management in R&D, hardware or product teams.
• Understanding of PDLC / SDLC and key phases of the product life cycle 
• Practical experience to drive delivery from Discovery and MVP stages to readiness for scaling
• Experience managing cross-functional teams that include hardware, software and manufacturing experts.
• Practical knowledge of Agile / Kanban / Lean as complementary approaches to management and regular improvement.
• Understanding of Quality Assurance / QMS / quality gates principles and experience working with performance metrics.
• Experience working in international companies with cross-cultural communication;  readiness for business trip
   

Would be a plus

• Experience in miltech, defense, RF product development.
• Technical background (radio electronics, radar systems)
• Experience in building delivery processes or implementing performance forecasting systems.
   

Key responsibilities

• Manage the full delivery cycle: from requirements to the finished product for scaling
• Orchestration of cross-functional teams (HW, SW, Embedded, RF experts), ensuring the smooth knowledge transfer within the team  
• Regular cooperation with partners, aligning goals and outcomes
• Release management: planning, team synchronization, dependency control, demos, release reviews, retrospectives.
• Establishing and maintaining Risk and Change management process 
• Process analytics: monitoring statuses, risks, predicting progress and implementing performance, efficiency and predictability metrics.
• Quality work: integrating quality gates, interacting with QMS systems, participating in QA criteria compliance checks.
• Product alignment: translating the product vision into specific delivery plans, understanding user needs and feedback that underlie the requirements.
• Facilitation and removal of obstacles: helping teams focus, removing organizational or technical blockers.

Compensation: from $3000/month (depending on experience and skills)

An international startup is looking for an experienced video editor to join the team and work on a short drama project (short-form dramatic content). We are Shortical (our app is available on the App Store and Google Play).

We are looking for someone with strong editing skills and confident proficiency in Avid Media Composer.

Responsibilities:

• Editing short drama video content
• Working in Avid Media Composer
• Preparing final deliverables according to project requirements
• Collaborating with the team (producer, director, sound, graphics)
• Meeting deadlines and maintaining high quality standards

Requirements:

• Proven experience as a video editor (required)
• Strong proficiency in Avid Media Composer (basic level can be considered with further training)
• Creativity and attention to detail
• Responsibility and ability to work independently
• Ability to work as part of a team
• English level: B1–B2

Nice to have:

• Experience with Adobe Premiere Pro
• After Effects skills
• Photoshop knowledge

We offer:

• Work in an international startup
• Opportunity to be part of an exciting product
• Stable workload and clear processes
• Long-term collaboration opportunities
• Supportive onboarding and opportunity for further training and skill development

To apply, please send your portfolio/showreel and work samples.