Jobs at Djinni

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Key Responsibilities:
1. 1. Preparing Descriptions for New Features:
Collaborate with Product managers, Designers, and the Development team to analyze and describe new features.
Create detailed User Stories, including use case scenarios, acceptance criteria, and visualizations.
Gather, analyze, and document requirements for new features.
Monitor changes in requirements, update documentation, and communicate their impact to the team.
Support the team at all project stages, providing clarification and answering questions on requirements.
Develop specifications for technical implementation.
2. 2. Documenting Existing Functionality:
Analyze and systematize existing features and workflows.
Prepare clear, concise technical and user documentation.
Continuously update and improve existing materials to ensure accuracy and relevancy.
3. 3. Creating and Formatting User Stories:
Utilize visualization tools (diagrams, user flow charts, etc.) to illustrate user stories and business processes.
Ensure documentation is clear, accessible, and understandable for all team members, including non-technical stakeholders.
4. 4. Supporting the Documentation Process:
Maintain a consolidated knowledge base for the project, ensuring easy access and accuracy.
Ensure all documentation complies with company standards and requirements for consistency and quality.

Required Skills & Experience:

• 2 years of experience as a Technical Writer or similar role.
• Strong writing skills and the ability to create clear, structured, and comprehensive documentation.
• Experience in writing User Stories and working within Agile methodologies (Scrum, Kanban, etc.)
• Understanding of SDLC
• Proficiency with tools such as Jira, Confluence, FigJam, Miro (графічні редактори та будування діаграм) or similar platforms. Familiarity with creating sequence diagrams and other technical diagrams to illustrate system flows.
• Ability to work with large volumes of information, organizing and structuring it logically and efficiently.
• Strong analytical thinking, attention to detail, and excellent written communication skills
• English B1+ written
• Ability to provide examples of requirement documentation or process modeling.

Nice to Have:

• Experience in creating visual materials like diagrams, prototypes, and workflows.
• Technical background

Ideal Candidate Traits:

• Highly organized with the ability to manage multiple tasks and meet deadlines.
• Strong communicator, able to convey complex concepts clearly to both technical and non-technical stakeholders.
• Detail-oriented with a focus on producing accurate and actionable documentation.
• Collaborative and willing to support teams at every stage of the project lifecycle.

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)
• Focusing on professional development within Technical Writing or Business Analysis

Job Description

• 8+ years of overall experience, with a strong technical background in quality engineering and automation.
• Experience in providing high-level guidance for large-scale QA organizations, focusing on technical health rather than administrative management.
• Proficiency in JavaScript or Python and experience collaborating with dedicated automation framework team to ensure the toolset meets project needs.
• Knowledge of and interest in implementing AI-driven solutions into the QA lifecycle to optimize testing processes and efficiency.
• Proven ability to present technical roadmaps and "sell" decisions to client, defending a point of view with professional diplomacy.
• Understanding of both Native (iOS, Android) and Cross-platform (Flutter) mobile projects to ensure the established strategy is followed.
• Proficiency in managing and "tuning" existing QA processes to keep them efficient and scalable in a multi-stream environment.
• Strong skills in eliciting and documenting technical requirements, acting as a bridge between the client’s vision and the team's execution.
• At least an Upper-Intermediate level for active participation in technical negotiations and stakeholder management.

• Experience with Medical or Healthcare projects is a significant plus.

   

Job Responsibilities

• Supervise and steer the technical execution of the established test strategy across several mobile sub-teams (30+ members).
• Collaborate with the dedicated Automation Framework team, ensuring the custom JS-based tools are effectively integrated and utilized
• Identify opportunities and lead the integration of AI tools/methods to enhance testing efficiency and automation coverage.
• Act as a Technical Consultant for the client, promoting "planned and correct" solutions and ensuring long-term technical stability.
• Coordinate technical issue resolution, providing expert advice on complex bottlenecks that span across different project streams.
• Monitor technical risks and scope, providing expert input for estimations and ensuring the project remains on the correct technical track.
• Ensure data integrity and reliability of the mobile ecosystem (Native & Flutter) interacting with medical devices and cloud services.
• Maintain delivery standards in configuration management, task management, and regular technical reporting.

• Participate in onsite technical alignment meetings with the client as needed.

   

Department/Project Description

Our client is the world's leading company in the medical device sector. We design, develop, and test a complex mobile ecosystem (Android, iOS, Flutter) that collects therapy data from medical devices and presents it to patients and doctors via cloud services. The project focuses on life-saving tools that enhance the recovery process and support patients with permanent health disorders

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

CRM Manager Responsibilities:
1. Develop and implement CRM strategy (retention, reactivation, LTV growth)
2. Segment player base and manage the full customer journey
3. Launch and optimize CRM campaigns (Email, SMS, Push, In-App)
4. Personalize communications and bonus offers
5. Set up and manage trigger-based flows (onboarding, deposit, churn, winback)
6. Conduct A/B testing and continuously optimize campaigns
7. Analyze key metrics (Retention, LTV, ARPU, Conversion) and prepare reports
8. Manage bonus system and control its efficiency (ROI, abuse prevention)
9. Work with VIP and high-value player segments
10. Collaborate with marketing, product, and analytics teams

Hard Skills:

• 2+ years of experience in CRM / Retention (preferably in iGaming)
• Hands-on experience with CRM tools (Smartico, Optimove, Apuesta etc.)
• Strong understanding of player lifecycle, segmentation (RFM, behavioral)
• Experience with multi-channel campaigns (Email, SMS, Push, In-App,Robot)
• Knowledge of bonus mechanics and promotional strategies
• Data-driven mindset: ability to analyze metrics (Retention, LTV, ARPU, Conversion)
• A/B testing and campaign optimization experience
• Basic SQL / analytics tools (Power BI)
• Understanding of anti-fraud / bonus abuse mechanics
• Knowledge of compliance and responsible gaming principles

Soft Skills:

• Analytical thinking and attention to detail
• Strong ownership and result-oriented mindset
• Ability to work with large datasets and draw insights
• Proactive approach and
• Good communication and cross-team collaboration skills
• Ability to prioritize and manage multiple campaigns simultaneously
• Flexibility and quick adaptation
• Customer-centric mindset

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring dynamic work culture.Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

We are seeking a highly skilled Anti-Fraud manager to spearhead fraud detection efforts. The ideal candidate will have a strong background in fraud prevention and risk management.

Key Responsibilities:
• Real-time monitoring and analysis of player activity, including deposits, withdrawals, bets, gaming patterns, and behavioral data.
• Detection and investigation of suspicious activities such as bonus abuse, multi-accounting, collusion, chargebacks, money laundering (AML), and other fraud schemes.
• Working with the verification system: review of KYC documents, verification of payment methods and Source of Funds analysis.
• Analysis of fraud incidents, preparation of reports, and development of recommendations for risk mitigation.
• Monitoring fraud trends in the iGaming industry and proposing improvements.

Work Schedule: 5-Day Rotating Schedule (8-hour shifts)

Option A: Working days — Sunday + Monday + Tuesday + Wednesday + Thursday Option B: Working days — Tuesday + Wednesday + Thursday + Friday + Saturday

5 working days per week with 8-hour shifts and 2 consecutive days off.

Required Qualifications:

• At least 1–2 years of experience in anti-fraud, fraud prevention, or risk management within the iGaming / online casino
• Proficiency in English.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Readiness to work on a weekend-priority schedule (Saturday or Sunday as regular working days)
• Experience with anti-fraud and KYC tools will be considered a strong advantage.

Optional Qualifications:

• Experience with international fraud prevention strategies.
• Knowledge of compliance requirements in Canada and Europe.

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

If you’re ready to take on this exciting challenge and contribute to a fast-growing industry, apply now!

Requirements

• 2+ years of experience in product, web, or data analytics;
• Strong SQL skills and experience working with large datasets;
• Experience with web analytics and event-based tracking;
• Understanding of product funnels, conversion metrics, and user behavior analysis;
• Experience with data validation, reconciliation, and data quality control;
• Ability to build dashboards and translate data into actionable insights;
• Good understanding of ETL processes and data structures.

Will be plus:

• Experience in iGaming, fintech, or other high-load digital products;
• Experience with fraud, bonus abuse, or suspicious user behavior analysis;
• Knowledge of A/B testing and experiment analysis;
• Experience with BI tools such as Tableau, Power BI, or Looker;
• Familiarity with Python for analytical tasks;
• Experience working with clickstream data.

Responsibilities

• Control of tracking completeness and event data quality across the website;
• Analysis of key product funnels and user behavior;
• Identification of UX friction points and growth opportunities;
• Monitoring of data quality and investigation of discrepancies across sources;
• Analysis of suspicious user behavior and abnormal activity patterns;
• Preparation of dashboards, reports, and analytical findings for product teams;
• Documentation of metrics, event logic, and data definitions.

Skills / Focus:
 Python, LangChain, LangGraph, AI agents, LLM integrations, distributed systems, microservices, APIs, cloud environments
Responsibilities:
 • Understanding requirements and translating them into scalable backend architecture for AI-driven systems
 • Designing and developing core agent platform components, including multi-agent orchestration and execution pipelines
 • Implementing backend services for LLM integrations, knowledge retrieval, and agent workflows
 • Building and maintaining robust APIs and microservices for platform interactions
 • Ensuring performance, scalability, and reliability of the system in production environments
 • Participating in CI/CD processes and maintaining high engineering standards
 • Collaborating in agile teams and contributing to continuous improvement of the platform
 

Requirements:
 • 5+ years of experience in backend development with Python
 • Strong experience with AI frameworks such as LangChain, LangGraph or similar
 • Experience building and deploying LLM-based or AI-driven systems
 • Solid understanding of microservices architecture and distributed systems
 • Experience designing and building APIs (REST / async patterns)
 • Familiarity with cloud environments (AWS, Azure or GCP)
 • Experience with Docker and CI/CD pipelines
 • Strong problem-solving skills and ability to work in agile teams
 • Ability to design scalable and maintainable system architectures
 

Desirable:
 • Experience with multi-agent systems or orchestration frameworks
 • Experience with vector databases and retrieval systems
 • Knowledge of MLOps / LLMOps practices
 • Experience with observability and monitoring tools

What We Offer:
• Fully remote
• 21 paid vacation days + 3 paid sick leave days
• Working schedule: 9:00–18:00 or 10:00–19:00
• Cooperation format: Ukrainian FOP or European B2B contract

Skills / Focus:
 .NET (C#), cloud platforms (Azure/AWS), CI/CD, containerization, microservices, APIs, Python (optional), AI-assisted development
Responsibilities:
 • Understanding requirements and translating them into scalable platform and runtime architecture
 • Developing and maintaining management APIs and backend services (.NET where appropriate)
 • Designing and implementing cloud deployment patterns and runtime environments
 • Managing containerization, configuration, and operational readiness of services
 • Building and maintaining CI/CD pipelines and ensuring reliable delivery processes
 • Implementing Python-based components using AI coding assistance where applicable
 • Integrating with Aras platform APIs and knowledge model
 • Collaborating in agile teams and contributing to continuous improvement
 

Requirements:
 • 5+ years of experience in backend or fullstack development
 • Strong proficiency with .NET / C#
 • Experience with cloud environments (Azure, AWS or GCP)
 • Experience with CI/CD pipelines and DevOps practices
 • Hands-on experience with Docker and containerized environments
 • Understanding of microservices and distributed systems
 • Experience designing and building APIs
 • Familiarity with Python (as a plus)
 • Experience working in agile teams
 

Desirable:
 • Experience with Kubernetes and infrastructure as code (Terraform, Helm)
 • Experience integrating with external platforms or enterprise systems
 • Familiarity with AI-assisted development tools or workflows
 • Understanding of system observability and monitoring

What We Offer:
• Fully remote
• 21 paid vacation days + 3 paid sick leave days
• Working schedule: 9:00–18:00 or 10:00–19:00
• Cooperation format: Ukrainian FOP or European B2B contract

We are looking for a Payments Product Manager to join our team and drive the development and optimization of our payment solutions across web products.

About you:

• At least 2 years of work experience at a similar position;
• Excellent project management, communication and analytical skills;

• Proficient in English.

   

Your impact:

• Drive continuous improvement of the payment funnel with a primary focus on increasing approval rate;
• Support the product team in implementing solutions aimed at improving the payment funnel;
• Develop relationships with PSPs, gateways, banks and other partners within the payment ecosystem;
• Risk management (VAMP rate);
• Work directly with banks and PSP to reduce decline rates and improve authorization performance;
• Formulate hypotheses and execute oversight of A/B testing (UI test, price elasticity tests etc.);
• Represent the company’s position and interests in discussions with international banks (North America, EU);
• Scale the payment infrastructure;
• Expand and optimize payment methods and card acceptance coverage across regions;
• Analyze payment statistics, identify underperforming segments and deliver insights to increase LTV;
• Work closely with the analytics team to develop payment reporting systems.
• Collaborate with Treasury, Legal and Billing resolution departments.

We offer:

You will be working with a professional and motivated team of enthusiasts in the environment that brings up the best in everyone. We have no bureaucracy, and we give our colleagues complete freedom to make decisions and achieve brilliant results.

Our company is built on the ability to find the best people and provide them with everything needed to stay focused on what’s important to make our users even healthier, sportier, happier and better! We create a business environment that brings up the best in everyone.

Competitive salary. Compensation that will help you focus on your projects and personal development.

Professional Growth. We offer a possibility to attend internal, external courses, seminars and access to a corporate library. You will be working with a team of professionals to get insights and discuss ideas.

Health & Fitness. We provide employees with 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office.

Rest. We organize team buildings and various team activities to boost our collaboration.

We are looking for an IT Sales Manager who wants to grow in a technically complex, data-driven niche and work closely with international clients on real business challenges. You will focus on deep discovery, understanding client business needs, structured communication, and presale collaboration, helping clients navigate complex solutions and make informed decisions.

If you are curious, quick-thinking, comfortable in calls, and genuinely interested in understanding how businesses work - you will feel at home with us.

About the company

GroupBWT is a consulting firm specializing in data management, web scraping, and custom data platforms.
We work with technically complex solutions: large-scale data scraping, anti-bot challenges, ERP integrations, and tailored data systems designed around specific business needs.

Our projects are not off-the-shelf products - they require thinking, context, and close collaboration between Sales, Presale, Delivery, and technical teams.

We are also an AWS Accredited Partner, confirming the high technical and architectural standards of our solutions.

Requirements:

• 2–3+ years of experience in IT Sales / Business Development / Presale within IT outsourcing (mandatory).
• Strong ability to understand business needs, ask meaningful questions, and think in terms of solutions, not just services.
• Experience participating in discovery calls, presale discussions, or negotiations.
• Basic understanding of software development processes and technical terminology (enough to confidently talk to clients).
• Confidence in client calls and meetings; ability to communicate clearly and think on your feet.

• Strong analytical mindset, curiosity, and the ability to “connect the dots” between business problems and technical solutions.

   

Will be a Plus:

• Experience with data-related projects (web scraping, data platforms, data engineering, analytics).

• Exposure to complex or custom IT solutions rather than simple, boxed services.

   

Key Responsibilities:

• Participate in discovery calls and client meetings, helping uncover real business needs, challenges, and decision criteria.
• Act as a business-oriented sales partner during client conversations - asking the right questions, structuring dialogue, and guiding discussions.
• Work closely with Presale / Delivery / PM teams to translate client needs into clear solution concepts.
• Explain technical ideas in a clear, business-friendly way, involving technical experts when deeper detail is required.
• Support negotiations, clarify scope and value, and help move deals forward through the decision-making process.
• Build trust-based relationships with clients through strong communication and understanding of their context.

What We Offer:

• Collaboration with technical experts - You’ll work alongside highly skilled technical specialists who will provide the necessary support to achieve your goals 
• Opportunities for professional and financial growth- we offer a clear path for development in a leading niche market, helping you grow both professionally and financially
• Cooperation with a company trusted by renowned clients - work in a company with extensive experience, a diverse portfolio of cases, and a client base that includes well-known and respected brands
• Corporate training and development – access to internal educational programs, training sessions, and workshops to enhance professional skills.
• Corporate discounts and partner benefits – special offers and discounts for employees and their relatives at one of the largest gym networks in Ukraine, as well as from other partner companies.
• Support for the Armed Forces of Ukraine – the company contributes to donations and initiatives supporting the Ukrainian Armed Forces.
• Corporate events – regular team-building activities, celebrations, and internal events to strengthen team spirit
• Educational support – reimbursement or partial coverage of expenses for courses, training, and certifications for professional development
• 21 paid vacation calendar days, 15 paid sick leaves and additional days off – enjoy a well-balanced work-life schedule with paid vacation, sick leave, and extra days off when needed.

About us

Entravel is a member’s club for discounted luxury travel and whitelabel hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

Your role

We are looking for an Finance Manager to join our team. The ideal candidate for this role is a detail-oriented, organized, and proactive person with experience in managing financial transactions and vendor relationships. This position is an excellent opportunity for a professional who is attentive, energetic, and ready to grow and learn within the field of finance.

Requirements:

• 2 years of experience in a related field.;
• Proficiency in Microsoft Excel/Google Sheets: Advanced knowledge, including the use of pivot tables, formulas, and data analysis tools will be a plus;
• Understanding of GAAP: Basic knowledge of Generally Accepted Accounting Principles (GAAP);
• Experience with accounts payable processes, 
• Familiarity with ERP systems such as Odoo, QuickBooks, NetSuite, or others;

• English Level: Upper Intermediate.

   

Will be a strong plus:

• Analytical thinking: Ability to analyze financial data to identify discrepancies, risks, and opportunities for process improvement;
• Attention to detail: High level of accuracy and precision in data entry, reporting, and documentation;
• Problem-solving: Proactive approach to resolving payment disputes, vendor queries, and system inefficiencies;
• Communication & interpersonal skills: Strong ability to communicate financial information effectively to both finance and non-finance stakeholders, and handle sensitive financial communications with professionalism and diplomacy;

• Organizational skills: Effective time management and prioritization of multiple tasks with tight deadlines.

   

Responsibilities:

• Managing and monitoring vendor payments, ensuring timely and accurate processing;
• Preparing reconciliation AP  reports (monthly) and occasionally reconciliations with Vendors.
• Investigating and resolving discrepancies, payment delays, and financial issues;
• Posting of source documents and bank statements in Odoo;

• Engagement in other financial activities. 

   

We offer:

• Work schedule: full-time;
• Duration of the cooperation: Long-term;
• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

About Us

Entravel is a member’s club for discounted luxury travel and whitelabel hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

Your Role

As a Strategic Account Manager at Entravel, you will be the face of our business, owning supplier relationships, driving conversations, and helping us grow our travel inventory network. You will:

• Take calls and manage ongoing relationships with suppliers and partners on behalf of leadership.
• Represent Entravel professionally on video calls and in written communications.
• Continuously evaluate and optimize existing supplier relationships to secure better terms.
• Proactively identify and pursue new supplier partnerships to expand our travel inventory and strengthen our competitive position in the market.
• Analyze booking performance and supplier metrics to identify growth opportunities and underperforming partnerships.
• Coordinate the technical onboarding of new suppliers.
• Track market trends and destination demand patterns to guide sourcing priorities.
• Negotiate agreements and maintain strong long-term partnerships.
• Collaborate closely with internal teams to align on business priorities.
• Support outreach and communication initiatives as needed.
• Bring energy, initiative, and a business-driven mindset to everything you do.

What We’re Looking For

• Strong business acumen and a natural drive to close deals and build relationships.
• A professional appearance and confident communication style across all interactions.
• Excellent communication skills in English (written and spoken).
• Intelligent, proactive, and a fast learner - no deep industry experience required.
• Highly organized and able to manage multiple conversations and priorities.
• A genuine enthusiasm for business development and the travel/tech space.

What We Offer

• Direct mentorship and hands-on training from C-level leadership.
• Friendly and supportive team culture.
• Vacation: 22 days per year for full rejuvenation and life enjoyment.
• Sick leave: 15 days per year.
• Work from our comfortable Kyiv office or fully remote.
• Competitive salary with room to grow.
• Real career growth at a fast-moving, innovation-driven company.

We are looking for an IT Sales Manager who wants to grow in a technically complex, data-driven niche and work closely with international clients on real business challenges. You will focus on deep discovery, understanding client business needs, structured communication, and presale collaboration, helping clients navigate complex solutions and make informed decisions.

If you are curious, quick-thinking, comfortable in calls, and genuinely interested in understanding how businesses work - you will feel at home with us.

About the company

GroupBWT is a consulting firm specializing in data management, web scraping, and custom data platforms.
We work with technically complex solutions: large-scale data scraping, anti-bot challenges, ERP integrations, and tailored data systems designed around specific business needs.

Our projects are not off-the-shelf products - they require thinking, context, and close collaboration between Sales, Presale, Delivery, and technical teams.

We are also an AWS Accredited Partner, confirming the high technical and architectural standards of our solutions.

Requirements:

• 3-5+ years of experience in IT Sales / Business Development / Presale within IT outsourcing (mandatory).
• Strong ability to understand business needs, ask meaningful questions, and think in terms of solutions, not just services.
• Experience participating in discovery calls, presale discussions, or negotiations.
• Basic understanding of software development processes and technical terminology (enough to confidently talk to clients).
• Confidence in client calls and meetings; ability to communicate clearly and think on your feet.

• Strong analytical mindset, curiosity, and the ability to “connect the dots” between business problems and technical solutions.

   

Will be a Plus:

• Experience with data-related projects (web scraping, data platforms, data engineering, analytics).

• Exposure to complex or custom IT solutions rather than simple, boxed services.

   

Key Responsibilities:

• Participate in discovery calls and client meetings, helping uncover real business needs, challenges, and decision criteria.
• Act as a business-oriented sales partner during client conversations - asking the right questions, structuring dialogue, and guiding discussions.
• Work closely with Presale / Delivery / PM teams to translate client needs into clear solution concepts.
• Explain technical ideas in a clear, business-friendly way, involving technical experts when deeper detail is required.
• Support negotiations, clarify scope and value, and help move deals forward through the decision-making process.
• Build trust-based relationships with clients through strong communication and understanding of their context.

What We Offer:

• Collaboration with technical experts - You’ll work alongside highly skilled technical specialists who will provide the necessary support to achieve your goals 
• Opportunities for professional and financial growth- we offer a clear path for development in a leading niche market, helping you grow both professionally and financially
• Cooperation with a company trusted by renowned clients - work in a company with extensive experience, a diverse portfolio of cases, and a client base that includes well-known and respected brands
• Corporate training and development – access to internal educational programs, training sessions, and workshops to enhance professional skills.
• Corporate discounts and partner benefits – special offers and discounts for employees and their relatives at one of the largest gym networks in Ukraine, as well as from other partner companies.
• Support for the Armed Forces of Ukraine – the company contributes to donations and initiatives supporting the Ukrainian Armed Forces.
• Corporate events – regular team-building activities, celebrations, and internal events to strengthen team spirit
• Educational support – reimbursement or partial coverage of expenses for courses, training, and certifications for professional development
• 21 paid vacation calendar days, 15 paid sick leaves and additional days off – enjoy a well-balanced work-life schedule with paid vacation, sick leave, and extra days off when needed.

We’re excited to welcome Customer Support Agents who speak Spanish, Portuguese, or both, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in Spanish, Portuguese, or both, written and spoken — at least B2 level
- You communicate fluently in English (B2 or higher)

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We are looking for a Senior Business Development Manager who will take ownership of revenue generation from the moment a qualified lead enters the pipeline through to deal closure and contract signing.

This role operates as a full-cycle sales owner (similar to an Account Executive) responsible for managing complex B2B sales processes in collaboration with the SDR, Presales, Delivery, and Marketing.

The ideal candidate combines strong consultative selling skills, strategic thinking, and the ability to navigate multi-stakeholder enterprise sales cycles.

In addition to cooperation with SDR-generated opportunities, this role also contributes to market expansion initiatives, including conference participation, outbound campaign validation hypotheses, and new ICP exploration.

What We Value in a New Master

• 5+ years in B2B technology sales (custom software development, AI, cloud, or digital transformation).
• Proven experience managing complex consultative sales cycles.
• Track record of closing mid-market or enterprise deals.
• Experience collaborating with technical teams (Presales / Engineering / Delivery) during solution design.
• Strong communication and negotiation skills.
• Experience working with international clients and distributed teams.

• Advanced English.

   

Nice to Have

• Experience selling custom AI development, AI solutions, Conversational AI as a strong plus.
• Familiarity with consultative sales approach.
• Experience working with SDR teams and outbound sales programs.

How You’ll Contribute

• Own the full sales cycle from first qualified call to contract signature (discovery, qualification, solution positioning, proposals).
• Manage opportunities across all pipeline stages and drive deal progression.
• Ensure alignment between client expectations and delivery capabilities.
• Build relationships with senior stakeholders and decision-makers, identify business needs, and lead negotiations.
• Collaborate with Presales and Delivery on solution validation, scoping, estimations, and proposal preparation.
• Generate pipeline through outbound prospecting and your own network, validate and create new opportunities.
• Maintain accurate CRM data, ensure clear next steps, and visibility across deals.
• Contribute to pipeline forecasting and revenue projections.
• Work closely with SDR and Marketing: support meeting-to-opportunity conversion, share feedback on messaging and ICP, contribute to outbound initiatives.
• Represent the company at industry events and convert connections into qualified opportunities.

We are restructuring our Sales function from the ground up and seeking a high-performing Sales Development Representative to help shape and scale our outbound and inbound motion across the North American (primarily) market. This is not a “list-calling” role.

This is an ownership-driven position for someone who understands ICP-based prospecting, uses AI to outperform traditional outreach, and thrives in a highly agile yet structured, high-accountability, high-pace environment. Only true self-drivers with an AI-first adoption mindset will be successful in this role.

You will be responsible for identifying, qualifying, and advancing opportunities for custom software development with a focus on AI-driven solutions. You will be prospecting your own opportunities a lot, as well as working with the incoming leads generated by marketing.

SDR is expected to contribute to the continuous improvement of sales playbooks and help design scalable inbound & outbound infrastructure.

 

What We Value in a New Master

• 2+ years of experience in sales development, business development, or similar roles, in custom software, IT services, or AI/digital transformation.
• Proven and verifiable track record of successfully generating outbound qualified leads and achieving targets/quotas.
• Experience with and deep understanding of the North American market (US & Canada).
• Exceptional communication, negotiation, and interpersonal skills, with the ability to engage with prospects at a director to C-Suite level.
• Strong grasp of custom development lifecycle, IT services sales model, and T&M/Fixed Price engagements.
• Strong research and analytical skills to identify and connect with prospects with tailored messaging around custom development services, with a focus on AI-driven solutions and digital transformations consulting and implementation.
• Hands-on with HubSpot (required), LinkedIn Sales Navigator, HeyReach, Clay, and other sales engagement and enrichment platforms. Demonstrated use of AI tools in daily sales execution.
• Self-motivated, results-oriented, and capable of working independently in a fast-paced environment.
• Advanced English.

How You’ll Contribute

• Outbound Prospecting (Primary Focus)
  • Research and identify prospects that fall within our ICP using strategic messaging, calling, and hitting the right channels.
  • Build and maintain high-quality target lists (US & Canada).
  • Collaborate with the sales and marketing teams to design and execute outbound campaigns and optimize outreach strategies.
  • Provide insights and feedback to refine messaging and improve lead-generation tactics.
  • Execute multi-channel outreach (LinkedIn, email, calls). Continuously test and optimize outreach (A/B testing, sequencing, segmentation).

  • Utilize Sales Navigator, HubSpot, Clay (or similar) to identify decision-makers, enrich data, and detect buying signals.

     

• Inbound Lead Qualification
  • Promptly respond to and qualify inbound leads.
  • Determine fit against ICP. Move qualified leads to the Sales Manager or Pre-Sales.

• CRM & Process Discipline

  • Maintain, update, and add detailed notations of all interactions with prospects in the CRM (HubSpot). Keep clean activity logs and reports.
  • Track outreach metrics and conversion rates.
  • Provide feedback on ICP and messaging effectiveness to marketing and pre-sales. Contribute to building scalable sales processes.

   

• AI-Enabled Sales Execution
  • Demonstrate hands-on AI tool use to improve personalization, response rates, sequence generation, and performance analysis.
  • Continuously explore and implement AI tools to boost SDR productivity. Operate with an AI-first prospecting mindset.

• Business acumen
  • Stay informed on industry trends, competitors, and emerging opportunities to position our solutions effectively.
  • Engage in continuous learning on how we can generate more leads and perhaps expand our ICP coverage.
  • Consistently meet and exceed monthly and quarterly targets for lead generation and qualified opportunities.