Jobs at Djinni

Progresstech Ukraine is seeking for MATLAB Simulink Engineer. The primary responsibility in this role will be addressing development of airplane systems as well as creative generation of computer models of airplane systems for future airplane design, test, and analysis endeavors.

There are some general directions of our project to support the latest functional systems for Boeing aircrafts:

• Develop, maintain, update, and integrate code using MATLAB Simulink and/or C/C++ representing the mathematical and physics behavior of airplane engineering systems
• Integrate complex software components into fully functional systems
• Develop software verification plans, test procedures and test environments, execute the test procedures and documents test results to ensure software system requirements are met
• Analysis of flight data, data verifying

Basic Qualification:

• At least a bachelor's degree in engineering, computer science, mathematics, physics, etc.
• MATLAB Simulink experience
• Project documentation skills

Preferred Qualification:

• Ability to understand complex airplane systems design, functionality, and architecture
• Non-Software Engineer with the ability to understand/use/learn software languages and development tools
• C/C++ programming experience
• Knowledge of ARINC coding rules
• Technical writing

Rock&Apps is looking for experienced Atlassian Engineer🚀

As the number of our products continues to grow, our team keeps expanding, and our infrastructure is becoming more complex. We’ve reached the point where we need a specialist who can help us structure and automate this infrastructure.
We use Jira and Confluence as the central tools for managing our processes. Right now, our Atlassian setup is operating at a basic level, and we’ve reached the stage where we need an engineer who can help bring order to it and take automation to the next level.

Location: Anywhere
Job Type: Part-time, Freelance or Project based work
Seniority: Middle+

What you’ll do

- Administration of Jira Software, Jira Service Management, and Confluence Cloud 

- Configuration of field schemes, workflows, permission schemes, and automations 

- Integrations with Slack, Google Workspace, GitHub, and other systems 

- Development of dashboards, reports, SLAs, and analytics panels 

- License and role optimization, group and space management 

- User support and best-practice documentation

What we’re looking for

- Deep knowledge of Jira and Confluence administration 

- Experience in configuring and customizing Atlassian products to meet the organization's workflows and business requirements 

- Ability to design and implement workflows, issue types, custom fields, and screen layouts 

- Ability to evaluate and install plugins, ensuring compatibility and performance 

- Knowledge of Atlassian products' APIs and integration capabilities 

- Ability to integrate Atlassian products with other tools and systems using REST APIs, webhooks, and third-party integrations 

- Ability to develop simple automation workflows to streamline processes and improve productivity

Extra points if you have

- Experience with Atlassian Cloud API, Automation, and ScriptRunner 

- Understanding of ITIL processes, especially incident and change management 

- Skills in working with REST APIs, webhooks, and JSON

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

Role Overview

We are looking for a proactive and strategic Communications Manager to coordinate the company’s PR and communications activities in Ukraine and globally. This role focuses on building strong media relationships, ensuring consistent brand visibility, and supporting business objectives through effective communication strategies.

Key Responsibilities

• Build and maintain strong relationships with media and industry opinion leaders
• Develop high-quality communication materials, including partnership announcements, company news, and product-related content
• Ensure consistent brand presence in media through expert articles, comments, press releases, and podcasts
• Support and execute Government Relations (GR) initiatives
• Represent the company at industry events, conferences, and networking platforms

Requirements

• At least 3 years of experience in a Communications Manager or PR Manager role
• Proven track record of systematic and effective collaboration with media and opinion leaders
• Strong writing and editing skills, with experience preparing PR materials (press releases, articles, editorials, expert commentary)
• Experience with analytical and media monitoring tools (e.g., LOOQME, Determ, CoverageBook)
• Experience in budget management
• Solid understanding of crisis communication and reputation management principles
• Ability to work effectively in a fast-paced startup environment
• High level of autonomy, proactivity, and ownership
• Willingness to travel for work when required
• Strategic mindset with a structured approach and strong focus on business outcomes
• Experience in tech or defense-related industries is a strong advantage
• English proficiency at the C1 level or higher
   

Why you should join us

You will help build a defense-tech company developing technologies that directly support security and situational awareness in the real world.

Work alongside highly skilled engineers, researchers, and product specialists developing cutting-edge geospatial intelligence and AI technologies.

Be part of a mission-driven team where your work has a visible impact on the company and its growth.

Flexible work schedule.

Paid vacation, sick leave, and national holidays.

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours. Our key products include:

Ideals Virtual Data Room (VDR): A secure, cloud-based platform for sharing confidential documents during due diligence, fundraising, M&A, legal transactions, and other business-critical workflows.

Ideals Board: A platform for boards and executive teams to streamline governance and enhance decision-making in a fast, secure, and compliant way.

The role

We are looking for a Software Engineer, Backend (.NET) with AI skills who will play a key role in building and scaling secure, high-load VDR services, with the additional opportunity to apply AI patterns to product features.

Your success in this role will be measured first by strong backend fundamentals: reliability, performance, scalability, and maintainability, and second by your ability to enable AI features safely and efficiently, using reusable and well-architected components.

This is a hands-on engineering role within a mature product environment, where engineering quality, observability, and long-term architecture matter.

What you will do

BE Engineering:

• Design, develop, and operate production-grade .NET services
• Work with .NET Framework 4.7, .NET 8, ASP.NET, Web API, Entity Framework
• Design and optimize data models using MS SQL Server / PostgreSQL
• Build and run services in AWS, using Docker, Kubernetes, ArgoCD
• Ensure service reliability and performance through:
• Clear SLIs/SLOs and capacity planning
• Caching, retries, backoff strategies, circuit breakers
• Secure multi-tenant access control
• Own services end-to-end: design, implementation, deployment, monitoring, and support
• Contribute to architecture and design reviews
• Improve code quality through code reviews, refactoring, and best practices

AI Enablement:

• Integrate AI/LLM providers behind clean, provider-agnostic abstractions
• Implement retrieval-augmented generation (RAG): chunking, embeddings, vector search
• Build safe AI flows with: Context scoping and validation, “Cannot answer” scenarios, Prompt-injection defenses
• Add evaluation and observability: Offline and online quality metrics, Monitoring tied to product KPIs
• Create reusable AI components (libraries, middleware, templates) adopted by other teams
• Share knowledge on safe and scalable AI usage

What you bring

• Strong experience with C# / .NET in production environments
• Solid knowledge of ASP.NET, Web API, Entity Framework
• Experience with relational databases (MS SQL Server, PostgreSQL)
• Hands-on experience with AWS
• Experience with Docker, Kubernetes, CI/CD pipelines
• Understanding of distributed systems, performance tuning, and reliability patterns
• Experience working in cross-functional product teams
• Strong written and spoken English (B2 level or above)

AI Skills (strong advantage)

• Experience with retrieval & vector search (embeddings, chunking, hybrid search)
• Integration with LLM providers (Azure OpenAI, AWS Bedrock, or open-source models)
• Experience with: structured outputs, streaming responses, provider-agnostic AI abstractions
• Knowledge of AI guardrails & evaluation: output validation, quality metrics, safe usage patterns
• Ability and willingness to mentor peers in applied AI practices

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your well-being

• Medical insurance and Wellness Package for sports activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off

Extra perks

• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Our cutting-edge technology empowers millions of consumers worldwide to make smarter and more confident purchasing decisions.

Our expertise lies in building high-performing review websites. We specialize in developing streamlined landing pages for our clients, ensuring seamless customer experiences while efficiently collecting and managing data through our proprietary tracking system.

We are looking for a AI Developer Node.js / AI Automation to join our team in Kyiv  (4 days in the office in Kyiv, 1 day remote)

What You Will Do:

• Develop and implement AI-driven solutions and AI agents to automate business processes.
• Build backend services using Node.js to integrate AI models into products.
• Design and implement AI-powered workflows and automation using n8n.
• Work with databases (SQL / NoSQL) for data storage and processing.
• Deploy and manage services using Docker.
• Build and optimize AI agent architectures and automation pipelines.
• Work in Linux environments (Ubuntu) for development and deployment.
• Analyze user needs and design AI solutions to solve user problems.

Required Experience:

• Strong experience with Node.js development.
• Experience working with databases (SQL or NoSQL).
• Experience with automation tools such as n8n (or similar workflow tools).
• Understanding of AI concepts, LLMs, or AI agents.
• Experience building and integrating REST APIs.
• Experience with Docker.
• Comfortable working in Linux (Ubuntu) environments.
• Ability to write clean, maintainable, and scalable code.
• English (spoken and written).

What We Offer:

• 21 days of paid leave per year
• 7 days of sick leave annually
• Health insurance
• English-speaking clubs
• Corporate events and team-building activities
• Long-term cooperation
• Annual performance review
• All necessary technical equipment provided
• Hybrid work format: 4 days in the office in Kyiv, 1 day remote

Project Description

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

Job Description

• Experience of 2+ years in SW testing of complex systems (preferable embedded/network equipment)
• Practical experience with testing artifacts: test plan, test design, test case, bug report
• Basic practical knowledge in networking area
• Good knowledge of Unix/Linux OS
• High level of interpersonal skills. Ability to communicate effectively with different groups.
• B. Sc. In computer science or Electricity Engineering or equivalent

Would be a plus:

• Knowledge in DOCSIS / PON (Passive Optical Network)
• Data traffic generators (Ixia, iPerf.) and analyzers (Wireshark, Averna)
• Script tools/languages (Python, Bash, etc.)
• Hands-on experience with virtualization technologies (Kubernetes, Docker).

Job Responsibilities

• Test (functional/non-functional) complex embedded system
• Debug and troubleshoot setup issues
• Analyze requirements, write/execute test cases/test plans, report bugs.
• Execute automatic tests using existing Framework and analyze the results. Provide requirements for automatic tests
• Work in agile mode as a member of scrum team
• Write automation scripts can be considered.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. The team is now looking for an Affiliate Team Lead / Head of Affiliates who combines strong commercial thinking with proven leadership experience and optimizing affiliate programs, driving sustainable business growth through high-quality traffic and data-driven decision-making.
 

Requirements:

• 3–4+ years of experience in Affiliate Marketing within iGaming, working with platforms such as SoftSwiss/Affilka or Soft2Bet.
• 1–2+ years of experience in a Team Lead or Head of Affiliate role.
• Proven experience working with Tier-1 GEOs.
• Hands-on experience managing a team of 5–10+ affiliate managers.
• Strong expertise in traffic sources including SEO, PPC, and Email/SMS.
• Solid understanding of traffic analysis, key KPIs, and business planning for partnership programs.
• Own database of partners and industry contacts.
• Experience in acquiring, managing, and growing affiliate partnerships.
• Deep understanding of affiliate program workflows and processes on the operator side.
• Ability and willingness to attend international conferences and industry events.

Expected Duties / Responsibilities:

• Manage and lead a team of 5–10+ Affiliate Managers with different experience levels and skill sets.
• Implement and execute the Affiliate Program business plan, KPIs, and strategic objectives, while supporting overall company business goals.
• Monitor market trends and generate and implement new business ideas and initiatives.
• Continuously optimize internal team workflows and business processes to improve efficiency and performance.
• Handle and resolve conflicts and complex or contentious situations within the team or with partners.
• Effectively delegate tasks, responsibilities, and KPIs across the team.
• Represent the company at international conferences and industry events.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to lead and scale the affiliate function: you will own and develop affiliate partnerships end-to-end, manage and grow a high-performing team, and overall revenue performance through strategic, data-driven decisions.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

We are looking for a Junior SEO Specialist. Remote only!

Hey there! 👋 We’re Daniliants Ventures, a digital growth agency based in Estonia, founded by Artem Daniliants. Our mission is to help companies worldwide grow profitably in digital, with a strong focus on the US and Europe markets (especially Finland). We work with startups, growing businesses, and exciting in-house projects, providing services like SEO, PPC, email marketing, web design, and more.

Want to learn more about us?

Check out Artem’s video: https://youtu.be/eFQn6iv6_Qk

Visit our website: https://daniliants.ventures/

About the Role

We’re looking for a Junior SEO Specialist with a focus on content who will take charge of publishing and SEO optimizing content across our clients’ websites and internal projects.

Your main focus will be on SEO-optimized content uploading, website translations, SEO meta updates, and ensuring all pages follow our quality and brand standards.

If you’re passionate about digital marketing, love attention to detail, and enjoy bringing content to life — this role is for you!

What You’ll Be Doing

- Upload and publish articles, blog posts, and landing pages on websites (WordPress, Webflow, or similar CMS).

- Write, edit, and optimize meta titles, descriptions, and headings for SEO.

- Ensure all pages are formatted correctly, mobile-friendly, and visually consistent.

- Collaborate with SEO and marketing teams to ensure each piece of content aligns with campaign goals.

- Perform basic on-page SEO tasks (internal linking, image alt texts, keyword optimization).

What We’re Looking For:

- 0.5+ years of marketing experience/content management.

- Actual experience in publishing articles and working with various CMS.

- Basic understanding of digital marketing.

- Hands-on experience with CMS platforms (WordPress, Webflow, Shopify, etc.).
- Strong attention to detail — you care about formatting, tone, and consistency.

- Creative and strategic mindset — you can lead customers through the sales funnel and drive conversions.

- Confident user of ChatGPT / AI tools for text generation, ideation, and research.

- English proficiency (at least intermediate level) - our team works internationally, so you should feel comfortable communicating in English.

Bonus Skills (Nice to Have, But Not Required!)

- Copywriting or proofreading experience.

- Curiosity for testing, experimenting, and improving workflows.

- A love for testing, experimenting, and learning new tools :)

What You’ll Get:

- Paid 2-month probation period - we want to make sure we’re a good fit for each other!

- Remote work - work from wherever you feel most productive.

- Flexible schedule from 10 AM to 6 PM Kyiv time (including a 1-hour lunch break).

- Full-time benefits, including 20 days of paid vacation and 10 days of sick leave. (More details here: https://bit.ly/dvbenefits).

- Exciting projects & top-tier clients - you’ll get real experience working on meaningful projects.

- A chance to explore different marketing areas and find what you love most.

- A supportive, friendly, and fun work environment - we value respect, growth, and collaboration.

How to Apply:

- Attach your CV with relevant experience.

- Share any marketing projects or cases you’ve worked on (if you have any!).

- Bonus points if you record a short video intro about yourself and share it with us!

Ready to grow with us? Apply now, and let’s create something awesome together! 🚀

Description
Hraymo is a product game development company creating slot games for the global market. We focus on building visually strong and engaging in-game experiences for players worldwide.

We are looking for a Senior 2D Designer who will create in-game visual elements for slot games: logos, pop-ups, symbols, frames, UI elements and other in-game graphics.

The role works within an established visual style and art direction.
This is not a marketing or promo design role — the focus is on in-game production design for slot games.

     Requirements:

• 2+ years of experience as a Game Graphic Designer / 2D Designer (must in slots or gaming);
• Strong portfolio with examples of in-game UI, slot elements, symbols, pop-ups or game logos;
• Proven experience in creating game logos (must-have);
• Strong understanding of composition, typography and stylized lettering for game logos, numbers and UI elements;
• Proficiency in Photoshop and Adobe Illustrator;
• Experience working with production assets (export, optimization, layers, formats);
• Understanding of usability and readability in game interfaces;
• High attention to detail and visual quality;

• Intermediate English or higher.

   

• Soft Skills (important for this role)
• Proactive and initiative-driven approach;
• Ability to suggest improvements and visual solutions, not just execute tasks;
• Ownership of visual quality inside the game;
• Structured and responsible working style;

• Good communication and teamwork skills.

  
  Responsibilities:

• Create and adapt in-game visual assets for slot games: logos, symbols, UI panels, pop-ups, counters, frames, buttons and win indicators;
• Improve and refine existing in-game content (polishing, reskins, adaptations);
• Prepare and optimize graphic assets for developers and animators (layers, formats, export, naming);
• Adapt visuals to different themes and styles (seasonal versions, variations, reskins);
• Create supporting promotional materials related to the games (banners, simple promo visuals, marketing assets when required);
• Collaborate closely with Artists, Game Designers and Developers to ensure high-quality in-game implementation;
• Maintain visual consistency and quality across all game features and interfaces;

• Work with tasks and feedback using Jira and Miro.

  
  We offer:

• A competitive rate fixed in EUR with an annual review;
• Unlimited vacation for recovery and inspiration;
• Paid days off and sick leave;
• Additional company days off and state holidays;
• Medical insurance after probation;
• Flexible working schedule;
• Remote-friendly working atmosphere;
• Education budget for external courses;
• Freedom to express yourself and opportunities for professional growth;
• Friendly and inspiring environment in a team of professionals;
• Referral Bonus Program;
• Financial gifts for special dates (Birthday, Wedding, Newborn).

Project description

We are looking for a Senior Platform / SRE Engineer who brings strong real‑world engineering experience, understands how to operate high‑availability (4‑nines) business‑critical systems, and can drive best‑practice engineering across the team.
You will design, build, optimise, and support reliable, scalable platform components, working closely with engineering teams to ensure smooth delivery, observability, and robust production readiness.
You provide pragmatic technical leadership, suggest improvements based on experience, and always prioritise quality, maintainability, and automation — aligned with enterprise‑grade standards used company-wide.

Responsibilities

Design and implement scalable, reliable platform and infrastructure solutions (cloud‑native, microservices‑based).

Build reusable, high‑quality engineering components and automation (CI/CD, IaC, deployment tooling).

Own production readiness: monitoring, logging, performance, SLO/SLA thinking, resilience engineering. [tesco-careers.com]

Support production systems, troubleshoot incidents, perform root‑cause analysis, and improve reliability.

Evaluate risk vs. benefit in tactical vs. long‑term solutions; always recommend best‑practice approaches.

Lead and contribute to system design discussions; guide teams on architecture choices.

Ensure releases meet standards for a 99.99% availability environment.

Mentor engineers and raise engineering standards across the team.

Skills

Must have

Strong experience with Kubernetes (operations, scaling, networking).

Couchbase or NoSQL distributed databases (replication, high availability).

NGINX (reverse proxying, load balancing).

Azure Cloud (networking, compute, security, managed services).

ArgoCD / GitOps.

Terraform / IaC

CI/CD pipeline engineering (GitHub Actions / GitLab / Azure DevOps / Jenkins).

Strong understanding of production reliability, incident management, monitoring & instrumentation.

High‑quality engineering: clean code, reusable components, automation‑first mindset.

Ability to suggest improvements based on prior real‑world experience.

Nice to have

Go / Python scripting

Service mesh (Istio/Linkerd)

Kafka (streaming pipelines, reliability patterns)

Observability stack: Prometheus, Grafana, Loki, ELK

Security best practices (secret management, IAM, zero trust)

Languages

English: C1 Advanced

We are looking for a Head of Growth Marketing to join our team. Templify is a high-growth mobile/web ecosystem that helps creators and businesses produce high-quality video content using professional templates. 
 

City: Cherkasy, remote
 

Responsibilities:

• Own the full growth funnel: acquisition → activation → retention → monetization
• Define and execute the growth strategy aligned with company's revenue goals
• Lead and scale a high-velocity experimentation culture (A/B testing across funnels, onboarding, paywalls, pricing)
• Optimize subscription monetization (pricing, packaging, trials, paywalls, offers) to maximize ARPU/ARPS and LTV
• Analyze product and marketing performance using tools like Amplitude and translate insights into scalable growth initiatives
• Identify and unlock new growth channels (paid, organic, partnerships, virality loops)
• Conduct deep market and competitor analysis (funnels, creatives, pricing strategies)
• Drive user research to uncover growth opportunities and reduce friction across the user journey
   

Requirements:

• 4+ years in Growth / Product / Product Marketing with at least 1 year in a leadership role in a product company
• Proven experience scaling B2C mobile apps (preferably subscription-based) in the US market
• Proven track record in scaling UA campaigns specifically within Instagram (Meta Ads Manager)
• Strong expertise in product analytics (Amplitude, Mixpanel, etc.) and experimentation frameworks
• Hands-on experience with monetization strategies (subscriptions, paywalls, pricing optimization)
• Deep understanding of mobile growth metrics: LTV, CAC, retention, churn, ARPU
• Data-driven mindset with strong prioritization and decision-making skills
• English: Upper-Intermediate or higher
   

We offer:

• Competitive reward for the provided services
• Collaborative and supportive team of professionals
• Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
• Partial reimbursement for medical insurance, sports activities, and English language courses
• Leave policy - 22 days of annual leave, 10 paid sick days per year
• Personal equipment policy offering MacBooks along with all necessary hardware and software for work
• Financial support for employees during specific life events (weddings, childbirth, etc)
• A people-focused corporate culture that prioritizes employee well-being

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

The Digital Health organization is technology team which focused on next generation Digital Health capabilities which deliver on the Medicine mission and vision to deliver Insight Driven Care. This role will operate within the Digital Health Applications & Interoperability subgroup of the broader Digital Health team, focused on patient engagement, care coordination, AI, healthcare analytics & interoperability amongst other advanced technologies which enhance our product portfolio with new services, while improving clinical & patient experiences.

Requirements

MUST HAVE:

• AWS Platform: Working experience with AWS services – in particular serverless architectures (S3, RDS, Lambda, IAM, API Gateway, etc…) supporting API development in a microservices architecture

• Programming Languages: Python (strong programming skills), Go or other languages

• Data Formats: Experience with JSON, XML and other relevant data formats

• CI/CD Tools: experience setting up and managing CI/CD pipelines using GitLab CI, Jenkins, or similar tools

• Scripting and automation: experience in scripting language such as Python, PowerShell, etc…

• Monitoring and Logging: Familiarity with monitoring & logging tools like CloudWatch, ELK, Dynatrace, Prometheus, etc…

• Source Code Management: Expertise with git commands and associated VCS (Gitlab, Github, Gitea or similar)

• Terraform

NICE TO HAVE

• Strongly Preferred: Infrastructure as Code: Experience with Terraform and CloudFormation – Proven ability to write and manage Infrastructure as Code (IaC)
• Documentation: Experience with markdown and in particular Antora for creating technical documentation
• Experience working with Healthcare Data, including HL7v2, FHIR and DICOM
• FHIR and/or HL7 Certifications
• Building software classified as Software as a Medical Device (SaMD)
• Understanding of EHR technologies such as EPIC, Cerner, etc…
• Experience implementation enterprise grade cyber security & privacy by design into software products
• Experience working in Digital Health software
• Experience developing global applications
• Strong understanding of SDLC – Waterfall & Agile methodologies
• Software estimation
• Experience leading software development teams onshore and offshore

Job responsibilities

• Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes in the cloud development & engineering.
• Involved in planning of system and development deployment as well as responsible for meeting compliance and security standards.
• API development using AWS services
• Experience with Infrastructure as Code (IaC)
• Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
• May document testing and maintenance of system updates, modifications, and configurations.
• May act as a liaison with key technology vendor technologists or other business functions.
• Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users.
• Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
• Test the quality of a product and its ability to perform a task or solve a problems.
• Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
• Ability to document detailed technical system specifications based on business system requirements
• Ensures system implementation compliance with global & local regulatory and security standards (i.e. HIPAA, SOCII, ISO27001, etc…)

Looking to grow your career in FinTech or gain hands-on experience with payment systems?

We’re hiring a Technical Support Specialist to join a European Banking-as-a-Service (BaaS) product team.

This is a great opportunity to work with real-time payments, integrations, and client-facing technical support — and grow into a FinTech expert.

📌 What you’ll do

Communicate with clients via tickets and chat
Support payment gateway and transaction-related issues
Configure client integrations and system settings

Investigate and resolve technical issues
Escalate complex cases to the development team
Maintain documentation and internal knowledge base

🎯 What we’re looking for

Basic understanding of payments / card products (a plus)
Strong willingness to learn and grow in FinTech
Ability to prioritize tasks independently
Strong written communication skills
Russian — fluent, English — confident written (required)
Experience with APIs (Postman, Swagger) or willingness to learn
Experience with Jira or similar tools (a plus)

🎁 What the company offers

Fully remote work
Flexible schedule with fixed days off
25 days of paid annual leave + public holidays
Paid sick leave without strict limits
Equipment provided
Real growth in FinTech (payments, acquiring, integrations)
International team and collaborative environment