Jobs at Djinni

Company: ROO.AI & Driveroo 

Location: Remote (Global) 

Focus: US and Canada Markets 

Pay: Base Salary + Commission

The Role

We are looking for a Sales Development Representative to find new business in the US and Canada. This is not a cold-calling job. You will use email and social media to find prospects and book demos for our sales team.

Responsibilities

• Outreach: Contact potential customers using Email, LinkedIn, Reddit, and X.com.
• Social Prospecting: Find leads by joining professional conversations on social platforms.
• Follow-up: Send regular follow-up messages to keep prospects interested.
• Research: Check company details to make sure they are a good fit before contacting them.

• Tracking: Update our CRM with all your notes and activity.

   

Requirements

• Experience: At least 1 year of experience in a professional sales role.
• English: High professional proficiency in written and spoken English. You must be able to write clear messages for business customers in North America.
• Market Knowledge: Good understanding of how companies work in the US and Canada.
• Digital Skills: Strong experience with LinkedIn and comfortable using Reddit or X for work.

• Remote Work: Ability to work on your own and hit targets from any location.

   

How to Apply

A LinkedIn profile is required. Do not apply without a link to your profile. We will use it to see your social media and professional experience.

Microsoft Chatbot Developer (AI & Omnichannel Solutions)
 

Location: Remote
Rate: Up to $30/hour
Project Duration: 4+ months
Employment Type: Full-time
 

Role Overview

We are looking for a Microsoft Chatbot Developer (AI & Omnichannel Solutions) to join the development and evolution of the Satori AI Platform.

In this role, you will build next-generation conversational and agentic AI solutions for enterprise procurement and supplier ecosystems. You will design, develop, and deploy intelligent chatbot solutions using Microsoft technologies, enabling seamless interactions across omnichannel platforms such as Microsoft Teams, web, and enterprise applications.

You will work closely with product, architecture, and integration teams to enhance platform capabilities, optimize solutions, and ensure high performance, security, and user experience.
 

Key Responsibilities

• Design and develop intelligent chatbots using Microsoft Bot Framework SDK and Azure Bot Services
• Build and manage conversational agents in Copilot Studio / Power Virtual Agents
• Implement omnichannel solutions across Microsoft Teams, web, and enterprise platforms
• Integrate chatbot solutions with enterprise systems such as SAP S/4HANA, SAP Ariba, ServiceNow, and other APIs
• Design and implement conversational flows using adaptive dialogs and orchestration frameworks
• Develop agentic AI workflows for enterprise use cases (procurement automation, supplier queries, compliance tracking)
• Implement AI capabilities including:
  • Natural Language Understanding (NLU)
  • Context and memory management
  • Multi-turn and goal-driven conversations
  • Retrieval-Augmented Generation (RAG)
• Work with modern agentic AI frameworks (e.g., Semantic Kernel, LangChain, AutoGen)
• Collaborate with cross-functional teams (architects, UX designers, backend developers)
• Ensure scalability, security, and enterprise-grade quality of chatbot solutions
• Monitor, debug, and optimize chatbot performance using telemetry and analytics tools
   

Required Qualifications

• Strong experience with Microsoft Bot Framework SDK and Azure Bot Services
• Hands-on experience with Copilot Studio / Power Virtual Agents
• Good understanding of omnichannel solutions and integrations
   

Technical Skills

• Strong programming skills in C#, Python, or JavaScript (Node.js)
• Solid understanding of NLP and tools such as LUIS or similar services
• Experience with machine learning concepts and conversational AI design
• Familiarity with agentic AI frameworks and modern AI architectures (preferred)
   

Additional Skills

• Experience integrating with enterprise platforms (SAP, ServiceNow, REST APIs, databases)
• Knowledge of cloud platforms (Azure required, AWS is a plus)
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, collaborative environment

Role Mission

Drive business growth through building and scaling a competitive UX design service. Lead the strategic development of the design function as a revenue-generating unit, ensuring its direct impact on company positioning, client value, and operational excellence.

Responsibilities

• Define and execute the strategic vision of the design function as a scalable and profitable business unit.
• Search, develop, and grow a competitive service offering that strengthens the company’s market positioning.
• Drive the company toward international design awards and industry recognition as a strategic branding lever.
• Identify new revenue opportunities, partnerships, and service expansion directions.
• Ensure the design function directly contributes to company growth, client retention, and overall profitability.
• Build, lead, and continuously develop a growing high-performing design team.
• Collaborate with Sales and Executive leadership to support pre-sales, solution shaping, and strategic accounts.
• Drive performance management, resource planning, and margin optimization within the department.
• Promote a culture of ownership, accountability, and business-oriented thinking across the team.
   

Qualifications

• Proven leadership experience in a service-based or outsourcing company environment.
• Demonstrated track record of building, scaling, or transforming a design function into a structured and revenue-generating unit.
• Strong commercial mindset with experience in budgeting, forecasting, margin management, and performance tracking.
• Experience leading and developing cross-functional teams, ensuring high performance and accountability.
• Solid understanding of service delivery models, client lifecycle management, and operational efficiency.
• Ability to align creative direction with business objectives and company growth strategy.
• Strong executive communication and stakeholder management skills.
  
   

Project details

We are looking for a Software Development Engineer to join the client’s engineering team and contribute to the development of customer-facing platform features. This role offers the opportunity to work on scalable cloud solutions and directly impact end-user experience in a global product.

Our client is an established international B2B SaaS product company that develops a cloud-based platform used by technology organizations to deliver interactive digital experiences for their customers and partners. The platform focuses on enabling complex workflows, collaboration, and scalable user environments delivered through public cloud infrastructure.

Key responsibilities

• Design, develop, and maintain backend services using C# and .NET.
• Contribute to the development of cloud-based product features with emphasis on scalability, performance, and reliability.
• Write clean, maintainable, and well-tested code aligned with engineering best practices.
• Troubleshoot and resolve technical issues reported by internal teams and end users.
• Participate in code reviews and support continuous improvement of development standards.
• Implement automated testing and validate end-to-end functionality.
• Take ownership of features across the full development lifecycle, from implementation to production deployment.

Requirements

• 5+ years of commercial software development experience.
• Strong backend development expertise with C# and .NET (mandatory).
• Experience with frontend development using Angular.
• Experience developing and managing solutions programmatically within public cloud environments, with a primary focus on AWS, followed by Azure and GCP.
• Strong collaboration skills and proactive problem-solving approach.
• Ability to work effectively in an agile, fast-paced environment.
• Good spoken and written English communication skills.

Will be a plus:

• Experience with tools such as JIRA, Git, CI/CD systems (e.g., TeamCity or similar).
• Solid understanding of relational databases, SQL, and ORM frameworks.
• Experience working with cloud-native or distributed systems architectures.

About Eastern Peak

We are a technology provider of custom hardware and software development solutions and digital transformation consulting services.

We help our clients adapt and evolve in the face of disruptive new technologies, dynamic global markets and rapidly changing regulatory environments. We do it by modernizing their legacy systems, automating business processes and creating the technological foundation to withstand and embrace continuous change.

We develop and deploy unique data analytics capabilities across their infrastructure and introduce competitive advantages by utilizing the advances in technology such as IoT, AI, Cloud, Big Data, AR/VR and others.

We’re looking for a Senior Delivery Manager to join us on a maternity cover contract (6 months) and take full ownership of delivery excellence across multiple engineering teams and external vendors in a fast-moving scale-up environment.

You will act as the central orchestrator of our delivery engine — driving cross-team alignment, owning Scrum implementation, elevating delivery predictability, improving execution cadence, and enabling engineering teams to move from dependency-driven to fully self-sufficient.

This is a high-impact, hands-on role with full ownership and autonomy, covering a critical period of growth and execution for the company.

The role combines Project Management, Delivery Leadership, Scrum Mastery, and cross-department coordination. You’ll collaborate with Engineering, Data, QA, GTM, Product, Customer Success, and multiple external development partners.

If you thrive in complexity, love enabling teams, and enjoy building scalable processes — you’ll love this role.

Teams You Will Lead & Coordinate

You will oversee delivery across:

• Data Team – 4 people + Team Lead
• Full Stack Team – 5 people + Team Lead
• QA Team – 2 people
• GTM Team – 3 people
• 5+ External Vendor Teams (each with their own PM)

You are the delivery owner ensuring alignment, dependency clarity, on-time execution, quality, and roadmap delivery.

What You’ll Do (Key Responsibilities)

Delivery & Execution

• Own delivery across all internal and external engineering teams
• Maintain and communicate a clear 90-day delivery plan
• Monitor blockers, risks, and cross-team dependencies
• Track budgets, vendor performance, and team utilization
• Ensure roadmap execution happens on time and with high quality

Project Management

• Manage multiple projects in parallel:
  • SaaS features, integrations, data pipelines, tracking, internal tools, automation, platform modernization
• Translate requirements into actionable work items
• Ensure backlog readiness for the next 3 sprints across all teams

Scrum Mastery & Process Leadership

• Lead all core Scrum ceremonies
• Enforce and elevate Scrum practices across engineering
• Coach teams toward independence, predictability, and velocity improvement
• Drive continuous improvement and process maturity

Cross-Department Collaboration

• Work closely with CS, Sales, Product, GTM, and Engineering
• Align business priorities with delivery timelines
• Facilitate communication across departments

Vendor Management

• Manage outsourced development teams, integrators, data & infra vendors
• Ensure vendors deliver against KPIs, scope, and timelines
• Own communication and coordination of external partners

Business Analysis

• Support Product with writing specifications
• Clarify requirements and maintain documentation in Jira & Confluence

Frameworks

• Scrum, OKRs, specification-driven development
• SAFe exposure is a plus

Who You Are (Must-Have Requirements)

Experience & Background

• 5–7+ years in Project Management / Delivery roles in tech
• Experience leading multiple engineering teams simultaneously
• Strong background working with external dev vendors
• Experience in data-driven engineering environments

Technical Acumen

• Mid-level technical understanding:
  • Can read and interpret API documentation
  • Understands cloud concepts (AWS / GCP)
  • Understands high-level architecture and data pipelines
  • Can challenge estimates and discuss technical constraints
• Coding not required — but strong technical confidence is essential

Methodology Mastery

• Deep understanding of Scrum and agile delivery
• Experience implementing or maturing agile processes
• Strong team coaching skills

Soft Skills

• High ownership and proactive mindset
• Exceptional communication & stakeholder management
• Ability to create structure in unstructured environments
• Strong negotiation & conflict-resolution skills
• Comfortable working cross-functionally across Engineering, GTM, Product, Sales, and CS

Nice to Have

• Experience in B2C marketing tech
• Background in product analytics or tracking
• Exposure to SAFe / scaled agile environments
• Previous experience in scale-ups or fast-growth companies

Success in This Role Means

Within 3 Months

• Healthy, prioritized backlog for the next 3 sprints
• Improved delivery predictability across engineering
• Clear and smooth cross-team communication
• Visible improvements in velocity and defect reduction
• Fully aligned 90-day roadmap

Within 6–9 Months (Contract Period)

• Stable, predictable delivery environment
• Consistent on-time roadmap execution
• Mature Scrum culture and increased team self-sufficiency
• Achieved OKRs related to delivery and operational excellence
• Well-documented, scalable delivery processes ready for handover

About Us

Tie is a fast-growing, venture-backed identity & data enrichment platform helping brands turn anonymous website visitors into real, actionable customer profiles — including demographics, emails, advertising IDs, and behavioral insights.

Founded in 2021, Tie now supports 300+ active clients and processes billions of identity data points across e-commerce and digital-first companies.

Our mission is to make customer identity accessible, accurate, and real-time, enabling smarter personalization and better marketing outcomes.

What We Offer

• 4 weeks of paid vacation per year (flexible scheduling)
• Unlimited sick leave — we trust your judgment and care about your health
• US Bank Holidays off (American calendar)
• Remote-first culture and flexible working hours
• Flat structure, no micromanagement, and full ownership
• Opportunity to make a real impact during a critical growth phase

Interview Process

1. Recruitment Screening Call
2. Technical & Soft Skills Interview (Head of Delivery, English)
3. Final Culture Fit Interview (COO & CTO, English)

Why Join Us?

• High-impact delivery leadership role during a critical period
• Real ownership and autonomy
• Opportunity to shape delivery across the entire engineering organization
• Exposure to SaaS, data, integrations, automation, and platform work
• Collaboration with global teams and vendors
• A strong product with real scale and momentum

Description

Inviting Senior/Lead Embedded Software Engineer to join a growing account in the medical devices industry domain.
Our client is the global leader company of dental solutions.

Our team is focusing on designing, developing, and testing embedded software for medical devices, where the software has strong restrictions for safety and quality, power management, and memory usage.

Requirements

• 5+ years of experience in embedded development
• Advanced C programming language
• Ability to read electrical schematics
• Experience working with the MCU peripherals: SPI, UART, I2C, GPIO, Timers, PWM, etc
• Experience in event-driven programming will be a plus
• Good knowledge of USB
• Upper-Intermediate English (be able to communicate with the client)
• Good communication skills

Job responsibilities

• Design and development of embedded software in C for the medical device
• Design and implementation of new features
• Update/maintenance of existing embedded software
• Unit and Integration testing
• Test framework support

• Communicate with client

   

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

ABOUT THE ROLE

In Stellantis, we build production-grade software and AI enablers for Stellantis enterprise. The development focuses on delivering robust AI features that would mundane manual work. 

We are looking for an MLOps Engineer who will work with Production-grade AI Solutions (LLMs), the cloud infrastructure (python, AWS), and collaborate with a wide range of AI Engineers. You will work closely with AI Engineers to deliver AI solutions to a production/RnD environment and have the opportunity to work in many different AI domains. 

Key Responsibilities:

• Implement Engineering Pipeline and maintain AI-based solutions for the Stellantis Ukraine
• Implement ETL (Extract-Transform-Load) pipeline on AWS for production AI Usage
• Contribute to a production-grade AWS Infrastructure platform for AI Projects
• Collaborate with AI Engineers to product robust and scalable AI Solutions
• Participate in code reviews, refinements, and sprint plannings. 
• Be responsible for monitoring, alerting and visibility for AI Solutions

ABOUT YOU

Qualifications and Experience:

• At least three years of working experience in Python or Java development
• Experience with AWS (at least Cloud Practitioner certification would be a benefit)
• Experience with Terraform
• Experience working with AI Pipelines, in turns of infrastructure, monitoring, maintance
• Experience with Containerization (Docker)
• Experience setting up CI/CD pipelines for AI projects

Would be a plus:

• Knowledge and experience of robust AI Monitoring tools (Prometheus, Grafana, Comet Opik or others)
• Experience with GenAI (LLM)
• Experience with AI frameworks and tools (LangChain, LangGraph, RAG)
• Experience working with Serverless 
• Advanced experience with LLMOps / MLOPS: Model drift detection, Performance degradation, LLM-as-a-judge testing

WE OFFER:

• International and multicultural working environment.
• Supportive regional team and collaborative culture.
• Clear career ladder and opportunities for personal development.
• Opportunities to gain new skills and grow both vertically and horizontally.
• Foreign language skills development (access to corporate platforms and language classes).
• Development benefit with an annual learning budget.
• Balanced paid time off package, including sick leave, public holidays, and vacation days
• Additional seniority-based leave.
• Maternity and paternity leave.
• Bonuses for key life events (childbirth, wedding).
• Comprehensive health and life insurance coverage.
• Monthly sport and wellbeing support. Including team sport events.
• Corporate vehicle purchase discounts (preferential pricing on Stellantis vehicles).
• Access to various external partner benefits and discounts.

About the Role

We are looking for an experienced Voice AI Agents Engineer who will be responsible for building, testing, and improving AI voice agents used in our products and internal tools.

This role focuses specifically on the development of Voice AI agents — systems that can understand speech, process user intent, and respond naturally using modern AI models.

You will work closely with the product and engineering teams to design reliable and scalable voice interactions, experiment with new technologies, and continuously improve the performance of our AI agents.

Responsibilities

• Design, build and maintain Voice AI agents
• Develop pipelines for speech-to-text, LLM processing, and text-to-speech
• Test and improve conversation flows and voice interaction quality
• Integrate voice agents with internal systems, APIs, and business tools
• Monitor performance and optimize response quality, latency, and reliability
• Experiment with new AI models and voice technologies
• Work closely with product managers and developers to ship AI-driven features

Requirements

• 1.5+ years of hands-on experience building Voice AI agents
• Strong experience with LLMs and AI agent architectures
• Experience working with speech-to-text and text-to-speech systems
• Solid programming skills (Python or Node.js)
• Experience integrating AI systems with APIs and external services
• Understanding of conversational AI design and dialogue systems
• Ability to independently design and implement AI-driven solutions

Nice to Have

• Experience with telephony or real-time voice systems
• Experience with frameworks for building AI agents
• Experience with prompt engineering and evaluation pipelines
• Experience with cloud platforms (AWS, GCP, or similar)

What we offer
 
 

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

We are looking for a motivated Full Stack .NET Developer to work on both internal company products and commercial client projects. This position is ideal for candidates who are eager to grow professionally, take responsibility, and deliver high-quality results.

Requirements:

• Experience with ASP.NET MVC / ASP.NET Core
• Understanding of core concepts: OOP, OOD, Design Patterns
• Hands-on experience with React or Vue (Required!)
• Solid knowledge of CSS
• Basic understanding of SQL
• Familiarity with Unit and Integration testing
• English — Upper-Intermediate level
• Responsibility, attention to detail, and willingness to learn

Nice to have:

• Experience with Umbraco CMS
• Understanding of REST API
• Experience working with Git
• Basic knowledge of DevOps processes

Responsibilities:

• Develop and maintain commercial web applications
• Work on internal company projects
• Integrate front-end (React/Vue) with .NET back-end
• Work with MS SQL databases
• Write Unit and Integration tests
• Take part in technical discussions and team planning

We offer:

• Remote work in a comfortable environment
• Competitive salary based on knowledge and performance
• Full-time schedule (8 hours per day)
• Work with modern technologies: .NET Core, .NET, React/Vue
• Support and mentorship from experienced developers
• Honest and transparent management
• Growth opportunities through real tasks with different complexity levels

 Responsibilities: 
• Develop, optimize, and maintain software applications for single-board computers (SBCs) such as Raspberry Pi, NVIDIA Jetson Nano, and similar platforms. 
• Integrate software components with various hardware interfaces (sensors, actuators, communication modules) on SBCs. 
• Optimize software performance for resource-constrained environments (CPU, memory, power) on SBCs. 
• Debug and troubleshoot software and hardware integration issues on SBC platforms. 

• Collaborate with hardware engineers to define hardware requirements and ensure seamless software integration. 
• Contribute to the development and maintenance of build systems and deployment pipelines for SBC software. 
• Adapt and/or rewrite existing software to run efficiently and reliably on target SBC platforms. 
• Participate in code reviews and contribute to improving software quality. 

Required Qualifications: 
• 3+ years of experience in software development, with a focus on embedded systems or hardware interfacing. 
• Strong programming skills in C, or C++. 
• Strong understanding of Linux operating system and command-line tools. 
• Experience with single-board computers (SBCs) such as Raspberry Pi, NVIDIA Jetson Nano, or similar. 
• Experience with hardware interfacing and communication protocols (UART, SPI, I2C, etc.). 
• Proficiency in software debugging and troubleshooting techniques. 
• Experience with version control systems (e.g., Git). 

Will be a plus: 
• Experience with STM32 
• Python knowledge

WOW24−7 is an international customer support outsourcing company providing omnichannel, multilingual 24/7 support for mid-sized businesses in SaaS, e-commerce, fashion, travel, and IoT. We work with clients across North America, the UK, and the EU.

We are looking for a skilled and proactive System Administrator who will ensure the stability, security, and efficiency of our IT environment. This role is essential for supporting remote teams, maintaining infrastructure, and enabling smooth day-to-day operations across the company.

What we expect from the candidate:

• Technical education;
• Upper-Intermediate English level;
• Administrator-level knowledge of Windows Server 2025, macOS, Debian;
• Experience with Bash and PowerShell scripting;
• Experience administering Google Workspace and email systems;
• Knowledge of monitoring tools (Zabbix, Graylog);
• Understanding of TCP/IP fundamentals;
• General knowledge of certification standards;
• Experience with office software (MS Office, etc.);
• Skills in diagnosing hardware/software issues (SSD, RAM, peripherals);

• Experience with network equipment (routers, switches, WAN/LAN).

   

Nice to Have: Experience with virtualization systems (Proxmox).

Your main responsibilities:

• Administer Active Directory (user accounts, access rights, GPO);
• Monitor IT infrastructure using Zabbix (alerts, incident response);
• Administer Google Workspace (users, mailboxes, groups, security policies);
• Support office IT infrastructure (Wi-Fi, LAN, internet, printers, video conferencing systems);
• Configure and maintain workstations (laptops, PCs, peripherals);
• Provide L1/L2 technical support to users (remote and on-site);
• Manage IT assets (hardware inventory, licenses, decommissioning);
• Purchase hardware and consumables; communicate with vendors and ISPs;
• Create and maintain IT documentation and internal knowledge base;
• Participate in IT infrastructure improvement and modernization projects.

We offer:

• Hybrid format (remote work + office visits once a week);
• Working hours: Monday-Friday.
• 3-month probation period with team support;
• 18 paid vacation days per year;
• 15 paid sick leave days;
• Friendly, open team culture;
• Opportunity to influence IT processes and improvements.

If you are looking for new opportunities to grow professionally, send us your resume and a brief overview of your experience. We look forward to meeting you!

A promising iGaming project operating for over a year is actively hiring new talent

Expanding across Asia, MENA & Africa - and we’re looking for strong hunters who know their local markets and can drive real affiliate growth.
If you have iGaming / betting affiliate experience and a true acquisition mindset - let’s talk.

Responsibilities:

• Active search for partners, negotiation, account management and scaling.
• Working with deals under RS/Fix/CPA models, ability to negotiate and secure favorable terms.
• Monitor compliance with contract terms and track traffic quality.
• Setting tasks for content and design teams. Management of promotional materials.

• Complete assigned tasks on time.

   

Requirements:

• Proactivity, ambition, and ability to work independently.
• 2+ years of experience in the affiliate industry within iGaming / Gambling.
• ⚠️ Important: Proven experience working with the Revenue Share model is required. Hybrid and CPA are not relevant. Candidates must have an active/live base of webmasters.
• English - B2

• Russian - C1

   

Conditions:

• Remote work.
• Fixed salary + bonus (discussed individually).

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

Selection stages:

1. Test task
2. HR interview
3. Interview with the Support Lead

Our mission at Geniusee is to help businesses thrive through tech partnership and strengthen the engineering community by sharing knowledge and creating opportunities🌿Our values are Continuous Growth, Team Synergy, Taking Responsibility, Conscious Openness and Result Driven. We offer a safe, inclusive and productive environment for all team members, and we’re always open to feedback 💜 If you want to work from home or work in the offices in Kyiv or Lviv with stable electricity and Wi-Fi , great — apply right now.

About the project:
We invite you to join our HR team at Geniusee, where people and business growth go hand in hand. As a Middle HR Manager, you will take ownership of HR processes, partner with managers and competency leads, and drive initiatives that shape employee experience across the company. This role is both strategic and hands-on — you will optimize processes, analyze HR data, and design initiatives that enhance engagement, wellbeing, and retention. Our HR team is dynamic, flexible, and focused on building an environment where employees thrive and business objectives are achieved.

Primarily looking at candidates from Kyiv.
 

What will help you succeed:
● 5+ years of proven experience in HR roles, preferably in IT.
● Strong knowledge of the full employee lifecycle: pre-boarding, onboarding, adaptation, development, performance management, offboarding.
● Experience in employee relations, conflict resolution, and HR consultations for managers and employees.
● Hands-on experience with HR processes including onboarding checklists, documentation, HRIS administration, engagement surveys, and wellbeing initiatives.
● Ability to analyze HR data (attrition, eNPS, retention) and propose improvements.
● Experience organizing corporate events, wellbeing, and L&D initiatives.
● Excellent interpersonal and communication skills, proactive and solution-oriented mindset.
● Upper-Intermediate level of English.
● Willingness to visit the Kyiv office 1–2 times per week.

What you will do:
● Own and improve all HR processes across the employee lifecycle.
● Conduct probation and performance reviews, and facilitate regular 1:1s.
● Partner with Delivery Managers and Competency Leads to address people-related challenges.
● Ensure smooth onboarding and offboarding processes, including data collection, account setup, equipment preparation, and reporting.
● Run HR initiatives to improve engagement, wellbeing, and recognition, and track results through HR metrics (attrition, eNPS, surveys).
● Support L&D programs, mentorship initiatives, and career development roadmaps.
● Drive internal communication and contribute to employer branding activities (DOU ranking, social media, culture projects).
● Contribute to HR process automation and system improvements.

What will you get:
● Competitive salary and good compensation package;
● Exciting, challenging and stable startup projects with a modern stack;
● Corporate English course;
● Ability to practice English and communication skills through permanent interaction with clients from all over the world;
● Professional study compensation, online courses and certifications;
● Career development opportunity, semi-annual and annual salary review process;
● Necessary equipment to perform work tasks;
● VIP medical insurance or sports coverage;
● Informal and friendly atmosphere;
● The ability to focus on your work: a lack of bureaucracy and micromanagement;
● We support a flexible working schedule;
● Team buildings, corporate events;
● Paid vacation (18 working days) and sick leaves;
● Cozy offices in 2 cities ( Kyiv & Lviv ) with electricity and Wi-Fi ( Generator & Starlink )
● Compensation for coworking (except for employees from Kyiv and Lviv)
● Corporate lunch + soft skills clubs
● Unlimited work from home from anywhere in the world (remote);
● Geniusee has its own charity fund.