Jobs at Djinni
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· 90 views · 25 applications · 7d
Data Analyst
Full Remote · Ukraine · Product · 2 years of experienceOur client promoting two products the online casino is currently seeking a Data Analyst. Responsibilities: • Performing ad-hoc research requests from stakeholders. • Conducting product experiments. Making forecasts. • Analyze ad-hoc requests and...Our client promoting two products the online casino is currently seeking a Data Analyst.
Responsibilities:
• Performing ad-hoc research requests from stakeholders.
• Conducting product experiments. Making forecasts.
• Analyze ad-hoc requests and tasks.
• Automate routine queries and share data with other team members.
• Share user insights with different teams (marketing, retention, SEO, product, development).
• Apply new approaches to data visualization, data-driven storytelling, and share successes and failures with the analytics team.
• Take part in improving data infrastructure.Qualifications:
• A minimum of 2+ years of experience as a Product/Data Analyst, relevant experience in data analytics with a focus on product metrics.
• Monitoring and analyzing key product and payment funnel metrics
• Working with user segments (incl. high-value customers)
• Identifying anomalies in KPIs and finding their root causes
• Generating hypotheses and uncovering growth opportunities
• Supporting the development of our BI infrastructure (database + dashboards)
• Contributing to business planning and modeling
• Knowledge in mathematical statistics and probability theory AB testing experience
• Advanced level of SQL.
• Advanced experience using Looker Studio, Power BI, Tableau, etc.
• Python.
• High level of communication skills.
• High level of self-organization, discipline, strategy, and result orientation.Nice to have:
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• Machine learning and other AI experience
• Experience with mobile games or gambling
• Experience in implementing a product metrics system or part of it.
• Amplitude, MixPanel.
• Participation in the creation of an analytical data warehouse.
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· 103 views · 15 applications · 15d
Python Developer
Full Remote · Ukraine · 3 years of experience · B2 - Upper IntermediateProject Description: One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain. Product being developed is a cloud solution for interpretation...Project Description:
One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain.
Product being developed is a cloud solution for interpretation of geological and geophysical data. Project is based on SCRUM methodology.
Our project is stable, long-term and constantly adopts new technologies such as newest Java and Eclipse RCP versions, cloud and GPU computing, microservices architecture and other innovative frameworks.
Work supposes close cooperation with Customer team located in Houston and following Agile principles.
Our team is senior, supportive and friendly.Responsibilities:
• Collaborate closely with geophysicists, data scientists, and software engineers to translate scientific domain requirements into robust on-prem or Cloud software solutions.
• Design, develop, and maintain high-performance applications for geophysical and geological data analysis, interpretation and visualization (e.g., seismic, horizon, fault, velocity model, etc.)
• Ability to break down development tasks and lay out clear implementation roadmaps.
• Implement and optimize computation algorithms
• Ensure high code quality through unit testing, code reviews, security hardening and continuous integration with other domain tools
• Provide technical support and lead user troubleshooting sessions to resolve issues and ensure smooth operation of an application
• Mentor junior developers and actively contribute to architectural and
implementation decisions.
• Embrace Agile/Scrum methodologies, delivering and demonstrating working solutions at the end of each sprint
• Stay current with emerging technologies and trends in geophysical computing and software development.Mandatory Skills Description:
3+ years of experience in
Python backend development
fastAPI
kafka
Postgres- Languages:
- English: B2 Upper Intermediate
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· 57 views · 10 applications · 15d
Automation QA Engineer (JS) – Strong Junior / Middle
Full Remote · Countries of Europe or Ukraine · 1 year of experience · B1 - IntermediateDue to the launch of a new project, we are looking for a Strong Junior / Middle Automation QA Engineer (JS) with 1+ years of experience to join our technical team and ensure stable product quality. Responsibilities: Develop and maintain automated tests...Due to the launch of a new project, we are looking for a Strong Junior / Middle Automation QA Engineer (JS) with 1+ years of experience to join our technical team and ensure stable product quality.
Responsibilities:
- Develop and maintain automated tests to ensure product stability;
- Create and execute test cases, covering critical areas with API/UI automation;
- Support and enhance the existing test automation framework based on new requirements;
- Work closely with developers and manual QA engineers to improve product quality.
Required Skills:
- 1+ years of experience with JavaScript/TypeScript and Playwright in test automation;
- Understanding of QA methodologies, tools, and processes;
- Basic programming skills and familiarity with OOP principles;
- Hands-on experience in automation testing;
- English (Intermediate+ level, written and spoken).
Nice to Have:
- Experience with Linux, Docker;
- Knowledge of CI/CD processes;
- Experience working with SQL;
- Ability to integrate API calls with UI tests.
What We Offer:
- Work with experienced colleagues who are ready to share their knowledge;
- Opportunities for professional development and career growth;
- Involvement in various projects covering different areas of software development;
- Free English courses and daily language practice with colleagues;
- Paid vacation and sick leave.
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· 24 views · 4 applications · 15d
MLOps / Data Engineer
Full Remote · Ukraine · Product · 5 years of experience · B2 - Upper IntermediateMLOps | Data Engineer Remote | Full-time Role Responsibilities: Design, develop, deploy, and manage AWS infrastructure for the Data Science / Machine Learning team Build and maintain data acquisition pipelines (API, web scraping, databases) Develop,...MLOps | Data Engineer
Remote | Full-timeRole Responsibilities:
- Design, develop, deploy, and manage AWS infrastructure for the Data Science / Machine Learning team
- Build and maintain data acquisition pipelines (API, web scraping, databases)
- Develop, deploy, and manage BI tools (Power BI, Looker, Metabase, Grafana)
- Ensure data security across all systems
- Manage OLAP systems for analytical processing
Required Skills & Experience:
- 5+ years in IT operations and cloud infrastructure management (AWS)
- Solid knowledge of ML services (Amazon SageMaker, Amazon Bedrock, and others)
- Experience with IaaC development (Terraform) and infrastructure automation (Docker, Kubernetes)
- Hands-on experience with repository management, branching strategies, and CI/CD (Bitbucket)
- Experience with data lakes (AWS S3) and databases (PostgreSQL, ClickHouse), proficient in SQL, understanding of OLAP
- Hands-on experience with data pipeline management and ETL processes
- Strong experience with BI tools (Power BI, Looker, Metabase, Grafana)
- Proficient in Python for automation of data pipelines
- Upper-Intermediate (B2+) or higher level of English
Would be a Plus:
- AWS certifications (e.g., AWS Certified DevOps Engineer)
- Experience with Azure and/or GCP
What We Offer:
- Career growth within an international team working on an interesting product with a proven track record
- Competitive salary and financial stability
- Flexible working hours (Mon–Fri, 8 hours/day)
- Free English courses and an education budget for professional development
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· 21 views · 2 applications · 15d
Senior Sales Manager (German and English speaking)
Full Remote · Countries of Europe or Ukraine · 5 years of experience · C1 - AdvancedLimeup is a full-cycle software development and UI/UX design company that delivers customized mobile and web applications, complex websites and platforms. We are a team of professional specialists with expertise in industries like healthcare, fintech,...Limeup is a full-cycle software development and UI/UX design company that delivers customized mobile and web applications, complex websites and platforms. We are a team of professional specialists with expertise in industries like healthcare, fintech, real estate and more.
Currently, we are looking for a Senior Sales Manager (German and English speaking).
If you like to solve different tasks and you want to grow, join us :)
Requirements:
- At least 5 years of experience in B2B sales within the IT industry (outsourcing);
- Excellent communication and negotiation skills;
- Ability to identify the needs of cold leads and offer relevant solutions;
- Experience in preparing commercial proposals and delivering presentations;
- Understanding of international markets, especially the EU and USA;
- Familiarity with domains such as FinTech, InsurTech, Healthcare, iGaming, and others;
- Proficiency in English and German at C1 level or higher.
Responsibilities:
- Conduct negotiations and presentations, coordinate cooperation terms;
- Prepare commercial proposals and manage deals through to contract signing;
- Maintain client and deal records in CRM, generate reports on activity and performance;
- Collaborate with marketing and technical teams during the presale process;
- Participate in shaping the sales strategy and provide feedback for process improvements.
What company offers:
- Opportunity to work with foreign clients on different projects in a team of professionals;
- Remote work;
- 21 working days of paid vacations, paid sick leaves;
- Flexible working schedule (9 a.m.- 6 p.m. or 10 a.m.-7 p.m.).
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· 86 views · 31 applications · 15d
Full Stack Developer (Node + React/Vue)
Full Remote · Countries of Europe or Ukraine · 4 years of experience · B2 - Upper IntermediateWe have grown from an original team of brand planners, and we focus on developing brand and user experiences across the digital landscape. We come to work to mix curiosity and technology to deliver informed commercial results and positive digital...We have grown from an original team of brand planners, and we focus on developing brand and user experiences across the digital landscape. We come to work to mix curiosity and technology to deliver informed commercial results and positive digital experiences.
ProCoders is outstaffing, so all projects are different.
We are looking for a Full Stack Developer with strong experience in Node.js and front-end frameworks (React/Vue). The ideal candidate is adaptable, collaborative, and brings both excellent technical and interpersonal skills to the team.
Key Responsibilities
- Develop and maintain applications using Node.js and modern front-end frameworks.
- Be flexible and ready to switch between React or Vue as needed.
- Collaborate closely with team members, contributing to a positive and results-driven work environment.
- Actively leverage AI tools for coding (Cursor, Claude, Codex, etc.) to increase productivity and efficiency.
- Understand and apply vibe-coding concepts, with hands-on experience using platforms such as Lovable, Bolt, or Cursor.
- Stay updated on emerging AI-driven coding practices and adopt them where relevant.
Requirements
- Proven experience as a Full-Stack Developer with Node.js and at least one modern front-end framework (React, Vue).
- Excellent soft skills – strong communication, teamwork, and adaptability (we value personality fit and collaboration).
- Active usage of AI coding tools with ability to share token/limit usage during the interview.
- Familiarity with vibe-coding tools and willingness to work with them in future projects.
- Positive, open-minded attitude toward new technologies.
What do we offer?
- Remote work, at ProCoders, the result is all we care about, work from bed, the beach, or anywhere else you want.
- Flexibility, we do not impose a strict schedule or mandatory attendance, you allocate your time taking into account your tasks on the project and at the company.
- Stability, our employees work for ProCoders not for a project, so we continue to cooperate and offer new projects if the current one ends
- Diversity, we welcome all people with diverse interests and hobbies. At ProCoders your colleagues will be musicians, artists, athletes, collectors, brave and unusual people.
- PTO (14 days) and sick leave (7 days) are provided after 6 months since start working.
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· 8 views · 1 application · 7d
BSP Engineer/System Engineer
Hybrid Remote · Ukraine (Lviv) · 3 years of experience · C1 - AdvancedCustomer: US company (electrical equipment, hardware and software) Responsibilities: Evaluate capabilities of existing System on Modules/Single Board Computers currently in production for current design vs a new/different one. Modify an existing...Customer: US company (electrical equipment, hardware and software)
Responsibilities:
- Evaluate capabilities of existing System on Modules/Single Board Computers currently in production for current design vs a new/different one.
- Modify an existing and/or create a BSP using Yocto and successfully bring up prototype control boards, working closely with Hardware Engineers.
- Contribute to development of a manufacturing test application to bring-up and test control board using Qt/QML.
- Ability to contribute to Qt/QML application development as time allows
- Implement/develop/test a cybersecure system update capability in accordance with product cybersecurity requirements
Skills
- Experience with developing custom BSPs in an Embedded Linux environment with Yocto.
- Hardware prototyping/bringup and troubleshooting (logic analyzers/oscilloscopes)
- The candidate has several completed projects (begin to end) in their work experience
- Hardware (System on Module/SBC) selection
- System Update methods (Mender) experience preferred
- Test Driven Development mindset (dependency injection)
- Qt/QML/C++ experience a plus
- Cybersecurity experience a plus
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· 27 views · 3 applications · 15d
Scala Developer
Full Remote · Ukraine · 2 years of experience · B2 - Upper IntermediateCompany Description Intsurfing is a data processing company. Founded in Ukraine in 2014, they offer data acquisition and processing (ETL), backend/API development, development process automation (CI/CD), and legacy code refactoring. Their team is...Company Description
Intsurfing is a data processing company. Founded in Ukraine in 2014, they offer data acquisition and processing (ETL), backend/API development, development process automation (CI/CD), and legacy code refactoring. Their team is enthusiastic and motivated, and they provide a fully automated development and QA process. They are proficient in cloud-based and on-premises service, including Docker and Kubernetes; C#, Python, Java, and Scala; and a wide range of CI/CD tools depending on the existing infrastructure.
Role Description
This is a full-time remote role for a Scala Developer at Intsurfing. The successful candidate will be responsible for developing back-end services and will participate in the entire lifecycle of software product development, from idea generation to release.
The position is for Ukrainian residents only.
Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, or related fields
- Proven experience in Scala programming language (2+ yrs)
- Hands-on experience in building backend systems, RESTful and service-oriented architectures, distributed systems design, Cloud Computing, and containerization
- Good grasp of Object-Oriented design principles
- Experience developing and implementing test frameworks such as JUnit and Mockito
- Be able to diagnose and debug code in a highly concurrent, distributed and high-throughput system
- Demonstrated professionalism in code and writing clean and functional code that can be easily scaled
- AWS knowledge is a plus
- Spark experiense is a big big plus
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· 33 views · 6 applications · 7d
Application Software Engineer Qt/QML/C++
Hybrid Remote · Ukraine (Lviv) · 2 years of experience · B2 - Upper IntermediateCustomer: US company (electrical equipment, hardware and software) Responsibilities Design/Develop a new cable fault locating application using Qt/QML/C++ for an embedded Linux target and an accompanying PC demo target to be used for sales team. ...Customer: US company (electrical equipment, hardware and software)
Responsibilities
- Design/Develop a new cable fault locating application using Qt/QML/C++ for an embedded Linux target and an accompanying PC demo target to be used for sales team.
Skills
- Intermediate/Expert in Qt/QML programming in an embedded Linux/PC environment
- Intermediate/Expert with SQLite databases
- Has several completed projects in work experience
- Proven strong application design/architectural skills (low coupling, high cohesion, MVC)
- Experience/Familiarity with Unit Testing (qtest, gtest, etc)
- Cybersecurity/Secure coding practices a plus
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· 58 views · 20 applications · 15d
Sales / Lead Generation Manager
Full Remote · Ukraine · 1 year of experience · B2 - Upper IntermediateInmost is looking for a proactive, self-driven specialist to generate leads and close deals. Your mission — grow our client base and drive company expansion. We offer: Fully remote work with a flexible Mon–Fri schedule; Learning and growth...Inmost is looking for a proactive, self-driven specialist to generate leads and close deals. Your mission — grow our client base and drive company expansion.
We offer:
- Fully remote work with a flexible Mon–Fri schedule;
- Learning and growth opportunities;
- Supportive, collaborative team;
- Transparent bonus system linked to closed deals.
Responsibilities:
- Generate qualified leads via LinkedIn, Upwork, Clutch, etc.;
- Build relationships and run discovery calls;
- Qualify leads, prepare proposals, negotiate, and close deals;
- Collaborate with internal teams and maintain reports.
Requirements:
- English — Upper-Intermediate or higher;
- Experience in B2B sales or lead generation (preferably in IT);
- Familiarity with CRM systems;
- Proactive, results-oriented, and self-disciplined.
Nice to have:
- Experience with Upwork/Clutch;
- Combined lead gen & sales experience.
📩 Ready to grow with us? Join Inmost.pro today!
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· 82 views · 9 applications · 15d
Python Backend Developer (Django) to $5500
Full Remote · Ukraine · Product · 5 years of experience · B2 - Upper IntermediateWorkflowy is a small product company that pioneered digital outliners 15 years ago and is led by engineers and designers. We're looking for a strong developer generalist that isn't afraid of any code. The more languages and frameworks you've explored, the...Workflowy is a small product company that pioneered digital outliners 15 years ago and is led by engineers and designers. We're looking for a strong developer generalist that isn't afraid of any code. The more languages and frameworks you've explored, the better. And you should be really good at your favorite tech, whatever it is.
Here's the list of qualities we find admirable (please make sure you match with at least some of them - we'll ask you which ones you chose):
- You can't stop programming in your head, even when people are talking to you
- You never understood "tech debt sprints", refactoring is inseparable from coding for you
- You often can't stop rewriting the same code over and over, until it's perfect for you
- You've built complex useless things on esoteric technologies just because you can
- You've tried and can't see much difference in Rails, Django, Laravel, Phoenix, etc.
- You read documentation for fun when new frameworks or languages come out
- You love it when you can delete a bunch of code or an entire library
- You think that README is where you start learning, not where you stop
- You often can't fall asleep until you resolve a programming problem
- You're having hard time when people ask "what's your specialty"
- You have experience programming in other languages, your path was twisted
- You feel like you use maybe 30% of your total knowledge in your day-to-day work
- You often find yourself trying to understand how things work under the hood
- You do or have read lots of books, not necessarily about programming
- You simply love programming and maintain strong work-work balance
Frontend: TypeScript / React, Electron, Capacitor
Backend: Python / Django, PostgreSQL and RedisWhat you're going to have to deal with:
- All our 15 years of code are stored in one giant monorepo
- We commit straight to master and deploy to real users daily
- The entire stack runs in a Docker container on one giant server
- We've deleted all Agile rituals, sprint planning, stand-ups, etc.
- No feature branches, forced code reviews or pair programming
- No insulation layers - developers talk directly to the users
- No managers except for the CTO
- Everyone drives their own work without constant oversight
- The team is small and everyone's contributions are transparent
Don't forget to delete m-dashes (—) in your cover letter - it's a big AI giveaway!
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· 35 views · 1 application · 15d
Senior Unreal Engine Engineer
Full Remote · Ukraine · Product · 7 years of experience · B2 - Upper IntermediateWe are seeking a Senior Engine Engineer with deep expertise in Unreal Engine graphics pipelines, rendering optimization, and console performance tuning. Our first title is an ambitious 3rd-person smart shooter with unique visual and gameplay mechanics -...We are seeking a Senior Engine Engineer with deep expertise in Unreal Engine graphics pipelines, rendering optimization, and console performance tuning. Our first title is an ambitious 3rd-person smart shooter with unique visual and gameplay mechanics - this is not your typical shooter! Your mission will be to push visual fidelity while maintaining peak performance across current generation consoles.
IN THIS ROLE, YOU WILL
- Profile GPU and CPU performance to identify and resolve performance bottlenecks and stability issues.
- Collaborate with Engineering and Tech Art teams to optimize rendering pipeline.
- Improve frame pacing, memory usage, shading complexity, and material performance.
- Dive deep into Unreal Engine’s RHI, Niagara, lighting, and post-processing systems.
- Propose and implement scalability strategies for different console performance modes (quality/performance).
- Share rendering knowledge and mentor team members in graphics best practices.
- Provide accurate performance targets and delivery timelines to production.
EXPERIENCE AND SKILLS WE LOOK FOR
- 7+ years of engineering experience, including 2+ years in Unreal Engine.
- Strong knowledge of Unreal Engine rendering architecture (UE4/UE5).
- Proven experience shading, lighting, and material performance optimization.
- Hands-on experience profiling and optimizing on PS5 and/or Xbox Series X (preferably both).
- Experience working with Nanite, Lumen, Virtual Shadow Maps, Niagara, or custom shaders is a major plus.
- Familiarity with GPU debugging tools (PIX, RenderDoc, Nsight, Razor, etc.).
- Ability to work independently and take ownership of rendering systems.
- Prior console or AAA experience strongly preferred.
WHY WORK WITH US?
- Competitive salary.
- Fully remote with flexible hours.
- A visually exciting prototype already in motion.
- Open-minded team that values autonomy, creativity, and humor.
- Inclusive environment - we want you to bring your full personality to the table.
- We’re serious about quality, not about corporate nonsense.
- More about the project can be shared under NDA!
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· 17 views · 1 application · 7d
Firmware/FPGA Engineer
Hybrid Remote · Ukraine (Lviv) · 4 years of experience · C1 - AdvancedCustomer: US company (electrical equipment, hardware and software) Responsibilities Ability to port/maintain/improve existing firmware application (embedded C) for control/measurement board in a cable fault locating product Ability to port/improve...Customer: US company (electrical equipment, hardware and software)
Responsibilities
- Ability to port/maintain/improve existing firmware application (embedded C) for control/measurement board in a cable fault locating product
- Ability to port/improve existing FPGA application for use in pulse board in a cable fault locating product
- Troubleshoot/bring-up firmware on new pulse board
- Implement/develop/test a cybersecure bootloader in accordance with product cybersecurity requirements
Skills
- Expert in embedded C programming
- Proven experience designing writing multitasked soft real-time embedded C firmware
- Experience with HW protocols (I2C, SPI, UART, etc)
- Has several completed projects (begin to end) in work experience.
- Strong application design/architecture skills for new firmware (embedded C) codebases
- Expertise with digital logic and VHDL
- Experience/Familiarity with Embedded Unit Testing (gtest/cpputest/ceedling)
- Cybersecurity/Secure coding practices a plus
- RTOS Experience a plus
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· 32 views · 2 applications · 15d
Marketing Specialist
Ukraine · Product · 2 years of experience · B2 - Upper IntermediateWe are looking for a creative and proactive Marketing Specialist to help DrugCard grow through engaging content, social media presence, email campaigns, and participation in industry events. This role is for someone who combines analytical thinking,...We are looking for a creative and proactive Marketing Specialist to help DrugCard grow through engaging content, social media presence, email campaigns, and participation in industry events.
This role is for someone who combines analytical thinking, attention to detail, and strong communication skills.📌 Key Responsibilities
- Content & SMM: Create and publish posts for LinkedIn and Facebook, design visuals, and maintain page activity.
- Email Marketing: Prepare personalized emails, follow-ups, and targeted campaigns.
- Conferences & Events: Support marketing activities for events, communicate with attendees, and ensure brand presence.
- CRM & Analytics: Manage and update the HubSpot database, prepare brief performance summaries and insights.
- Website & Promotions: Write copy for new web pages and assist with landing page visuals.
💡 Requirements
- At least 2 years of experience in digital marketing or related fields (SMM, Product Marketing).
- Strong copywriting skills and ability to create engaging content (AI tools proficiency is a plus).
- Basic experience with visual design tools (Figma, Canva, or similar).
- Understanding of personalized communication and ability to identify connection points with leads.
- Initiative, creativity, and a results-oriented mindset.
- Experience with CRM systems (HubSpot preferred), Mailchimp, LinkedIn Sales Navigator, or Expandi is an advantage.
Experience or strong interest in LinkedIn Ads and campaign management will be a plus.
DrugCard offer for you?
- Competitive fixed compensation based on your experience level
- Flexible working hours ( start between 9-11am)
- Remote work opportunities
- 15 workdays of vacation/year
- 15 covered documented sick days, 5 non-documented sick days covered/year
- One payment per month on your PE bank account
- PE employment individual entrepreneur the third group of the unified tax
- Opportunity to attend international conferences and other events for personal growth and development (fully or
partially compensated) - Access to the offices (only Lviv available during wartime)
🚀 Why Join Us
At DragCard, you’ll have the opportunity to grow your marketing expertise, shape brand communication, and gradually take on new areas — including Ads and performance marketing.
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We value fresh ideas, ownership, and curiosity — if that sounds like you, we’d love to meet. - Content & SMM: Create and publish posts for LinkedIn and Facebook, design visuals, and maintain page activity.
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· 146 views · 41 applications · 15d
Customer Success Specialist
Full Remote · Worldwide · Product · 2 years of experience · C1 - AdvancedInnovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and...Innovation Systems is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.
Why Innovation Systems? At Innovation Systems, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Innovation Systems from onboarding and adoption to expansion and renewal.
Key Responsibilities:
- Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success
- Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention
- Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support
- Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback
- Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights
- Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential
- Coordinate with Support and Product teams to resolve escalations and advocate for client needs
- Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets)
Requirements:
- 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus)
- Strong understanding of customer lifecycle, onboarding, and retention best practices
- Exceptional communication and relationship-building skills
- Comfortable managing multiple accounts (100+) with varying levels of complexity
- Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms
- Problem-solving mindset and a passion for delivering value to customers
- Ability to explain software features in a clear, engaging, and practical way
- Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication
- Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.)
What We Offer:
- Only remote work
- Work schedule: 16:00 — 00:00 (Ukrainian Timezone)
- Paid vacation (10 days);
- An opportunity to significantly influence the direction of the company;
- Steep learning curve and personal growth opportunities;
- Access to courses and training;
- Corporate English language training;
- Competitive salary.
Вимоги до володіння мовами
English
C1 – Просунутий
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