Jobs at Djinni

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.

We are looking for an experienced Head of VIP to lead and further develop the VIP direction across two iGaming projects.

This is a hands-on leadership role for someone who understands VIP management from the inside and can combine team leadership, player management, process development, and commercial focus.

You will take ownership of the existing VIP function, strengthen current processes, develop the team, and drive the further growth of the VIP player base and product.

🎯 What You'll Do

• Lead and develop the VIP team across two projects.
• Oversee day-to-day VIP operations and ensure high standards of player management.
• Develop the existing VIP player base and identify opportunities for further growth.
• Support the team in managing key and high-value players and complex player cases.
• Develop and improve VIP processes, workflows, and service standards.
• Improve VIP offers, campaigns, communication, and personalized player approaches.
• Monitor VIP and team performance and identify areas for improvement.
• Set clear priorities and ensure effective execution across the VIP function.

• Collaborate closely with CRM, Product, BI, Payments, and other teams on VIP initiatives.

   

🔎 What We're Looking For

• Proven experience in VIP management within iGaming.
• Previous experience leading a VIP team or function.
• Strong hands-on understanding of VIP and high-value player management.
• Experience building and improving VIP processes and team workflows.
• Good understanding of player behavior, retention, engagement, and VIP service.
• Strong leadership and people management skills.
• Commercial mindset and confidence working with VIP performance data.
• Ability to combine strategic thinking with hands-on involvement.
• Strong communication, decision-making, and problem-solving skills.

• High level of ownership and autonomy.

   

💼 What We Offer

• We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2)
• Paid vacation and sick leave 
• Competitive salary 
• Participation in company internal events .
• Freedom from micromanagement and rigid hierarchies 
• As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

🔥 Interested?

If you're an experienced VIP professional who enjoys working with players, developing a team, and improving the VIP experience, we'd love to hear from you.

Send us your CV and let's talk! 🚀

Hello everyone!
We’re looking for a hands-on QA Lead to manage quality practices for our project. This role combines people/process leadership with strong practical expertise in both Manual QA and Automation QA, with automation built using our Playwright-based (JS) framework.
 

Project Idea

The project was founded back in 2014 with the goal of connecting private and government universities/schools with regular people like we are. You have a variety of auditoriums, gyms, classrooms, and other venue options available for community use —
schedule facility uses and manage requests from the community all in one place.Just imagine that you’re a football player and you can rent a football field at Harvard to play with your friends. Amazing, right?
 

What exciting things is the product doing for the community?

The product is transforming the way public and private spaces are discovered, reserved, and used across communities — all online and accessible anywhere.
 

What is the team size and structure?

Our team consists of: 2 Front-End developers, 3 Back-End developers, 1 React-Native developer, 2 UI/UX Designers, 2 QA, 3 AQA, and PM.

How many stages of the interview are there?

— Interview with the Recruiter — up to 30 min.;

— Technical interview — up to 1.5 hours;

— Interview with the client — up to 1 hour.
 

Key Responsibilities:

• Own and drive the overall QA strategy across the project (manual and automation), defining quality standards, release readiness criteria, and continuous improvement initiatives aligned with product risk and delivery cadence.

  ‼️ Work with a required daily overlap of ~6 hours with the client’s time zone; this typically means working until approximately 9 PM — 12 AM EET.

• Lead hands-on test planning and execution for features and epics, providing early feedback on requirements to improve clarity, testability, and quality.
• Maintain a hands-on balance between leadership and execution, with approximately 60% focused on QA leadership and strategy, and 40% dedicated to hands-on testing and automation.
• Ensure efficient, lightweight test documentation, strong regression coverage, and clear traceability between requirements, tests, and defects.
• Own, maintain, and evolve test automation using the Playwright-based JS framework, expanding reliable coverage for critical user flows.
• Proactively manage flaky tests, improve test stability, and ensure automation is trusted by the team.
• Partner closely with Engineering and Product teams to establish shared ownership of quality, run bug triage, align on defect severity and priorities, and support confident release decisions.
• Mentor QA and AQA engineers through coaching, reviews, and knowledge sharing; help define clear QA ownership within the team.
• Contribute to hiring, onboarding, and shaping QA best practices when needed.

Requirements:

Must have:

• 5+ years in Quality Assurance with a mix of manual and automated testing.
• Prior experience in a QA Lead role with clear ownership of QA processes within a team.
• Solid hands-on experience with test automation using Playwright framework.
• Strong understanding of test strategy, test planning, risk-based testing, and release readiness.
• Ability to mentor, coach, and review the work of other QA engineers.
• Strong communication skills and a proactive, ownership-driven mindset.
• Upper-Intermediate English or higher for effective communication and documentation.

Nice to Have:

• Experience with API testing (Postman and/or automated API tests).
• Basic knowledge of SQL and experience debugging web applications using browser developer tools.
• Experience with CI/CD integration (GitHub Actions, CircleCI, Jenkins).
• Familiarity with test reporting tools (Allure, HTML reports) and test management tools.
• Exposure to performance, accessibility, or security testing fundamentals.
• Prior experience building or heavily refactoring a test automation framework, including architecture decisions, patterns, and stability improvement.

What Success Looks Like (first 3-6 months):

• Clear QA operating model is in place: test strategy, quality gates, regression approach, and triage routine.
• Automated suite coverage increases for critical paths, and flakiness decreases with a stable CI signal.
• Fewer escaped defects and better predictability for releases.
• The team demonstrates stronger testing habits: better AC clarity, earlier risk identification, and consistent QA standards.

We are looking for a Senior Data Scientist / Python Developer to join an R&D-oriented team working on intelligent solutions for telecommunications and network monitoring.

This is a hybrid role combining strong Python development, Data Science, Machine Learning/AI, statistics, and algorithm design. You will work on solutions for real-time detection and analysis of network and service issues.

What you’ll do:

Develop production-ready solutions using Python

Design and implement ML/AI algorithms for real-time detection of network and service issues

Apply statistics, data analysis, and algorithmic approaches to complex technical problems

Work with Machine Learning and AI technologies, including LLMs

Develop and optimize data-driven detection and monitoring solutions

Contribute to the design of algorithms and data processing approaches

Work closely with an experienced R&D-oriented engineering team

Follow software engineering best practices, including CI/CD, testing, and version control

Work in a Linux environment and contribute to agile development processes

Requirements:

3–5+ years of professional software development experience

Strong Python development skills

Solid background in Data Science / Machine Learning / AI

Experience with statistics and algorithm design

Practical experience with ML/AI, including LLMs

Experience with real-time data processing, detection, monitoring, or anomaly detection is highly relevant

Experience with CI/CD

Good knowledge of Linux

Strong analytical and problem-solving skills

Fluent English — you will work in an international R&D environment

Education

A Master’s degree in one of the following fields is expected:

Computer Science

Physics

Mathematics

Communications Engineering

A PhD is a strong plus, especially for candidates with an R&D or research-oriented background.

Nice to have:

Experience in telecommunications

Knowledge of telecommunications networks

Experience with network monitoring, anomaly detection, or service reliability

Research or R&D experience

Experience working with highly technical engineering teams

What We Offer:

-Paid vacation and sick leave

-We provide the equipment you need to work comfortably (if required)

-We cover 50% of courses if you want to grow professionally

-Regular salary reviews based on your performance

-Competitive salary, depending on your experience

-Always on-time payments — no delays

-A normal, supportive team without unnecessary bureaucracy

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Software Engineer (Fullstack)!

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field;
• 5+ years of experience in software engineering, including production fullstack delivery;
• Strong proficiency in Python and TypeScript;
• Experience with back-end frameworks (FastAPI);
• Solid experience with Angular (standalone components, signals, OnPush strategy)Expertise in object-oriented programming and SOLID principles;
• Solid understanding of computer science fundamentals, data structures, and algorithms;
• Strong knowledge of concurrency, parallelism, and related concepts;
  Experience with RESTful APIs and microservices architecture;
• Proficiency in version control systems, particularly Git;
• Familiarity with CI/CD pipelines and DevOps practices;
• Strong understanding of SQL database systems;
• Knowledge of containerization technologies (Docker, Kubernetes);
• Testing and quality mindset; understanding Test Pyramid methodology and different Test Categories (pytest, Jasmine/Karma or similar);
• Understanding of Observability (structured logging, metrics, traces, OpenTelemetry) and Reliability (retries, backoff, idempotency);
• Experience with authentication and authorization (OIDC/JWT; Keycloak or similar identity providers).

Will be plus:

• Experience with message brokers (e.g., NATS JetStream, Kafka, RabbitMQ);
• Experience with ClickHouse or other analytical/OLAP databases;

• Experience with Playwright or similar browser automation;

   

Responsibilities:

• Develop and maintain robust, scalable web applications;
• Design and implement efficient High Load APIs;
• Ensure high performance and responsiveness of applications;
  Implement security measures and data protection in line with industry standards;
• Participate in code reviews and contribute to improving development practices;
• Troubleshoot, debug, and upgrade existing software;
• Write technical documentation and maintain system architecture diagrams;
• Stay updated with emerging technologies and industry trends.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 
 

If you have 3+ years of experience in B2B sales for software development or IT outsourcing, know how to win clients in Western markets and feel confident talking about Blockchain and AI we’d love to meet you.

Responsibilities

• Work the referral network: past clients, partners, investors — into CRM, keep contact, get introductions.
• Find new leads: identify companies and the right people inside them, personal outreach from your own account.
• Screening, first calls and qualification: need, budget, timeline. Pass qualified conversations to the CEO for closing.
• Keep the CRM current and report weekly on the funnel.
• Propose and test new channels and approaches to client acquisition.

Requirements

• 3+ years selling development services or IT outsourcing in B2B, Western markets
• You know blockchain and AI well enough to hold a technical conversation with a CTO without a translator
• Written English C1+
• A track record of closing cold leads and finding clients from scratch
• Experience running a CRM and reporting
• You actively use AI where it makes sense

Nice to have

• Fintech, trading or quant experience
• Your own network in web3

CGS Team helps US clinics and law firms show up when their clients ask ChatGPT or Google AI who to go to. We need someone to call these businesses, get past the front desk and book meetings for our team.
 

What you'll do
- Cold-call US clinics and law firms from our lead lists
- Get past the receptionist to the doctor or owner: their email, a callback slot or a meeting
- Log every call in the CRM
- Review your calls with the CEO daily during your first weeks

Who we're looking for
- Spoken English you're comfortable using with Americans on the phone. An accent is fine, freezing up isn't
- Fluent Russian or Ukrainian: the team works in these languages every day
- You don't give up after the first "no"
- Cold-calling experience is a plus, not a must. We'll train you

Terms
- Mon–Fri, 16:00–21:00 Kyiv time (US morning)
- Fixed monthly pay + a bonus for every meeting that takes place
- Remote, contractor (ФОП or equivalent)
- First month is a ramp period with daily feedback
 

How to apply
Record 2 voice messages in English:
1. You're calling a plastic surgery clinic in Miami. The receptionist picks up. Your goal: get the doctor's email or a time to call back. Record your first 60 seconds.
2. The receptionist says: "We're not interested, thanks." Record what you say next.
 

Upload them to Google Drive (or any file link) and paste the link in your cover letter. Applications without recordings won't be reviewed.

We are looking for a Tender / Bid Manager to join our team and take ownership of finding and managing new business opportunities through RFPs, RFQs, tenders, and other procurement opportunities in the U.S. market.

The main focus of this role is to identify relevant opportunities, analyze requirements, determine whether we are a good fit, and coordinate the preparation and submission of competitive technical and commercial proposals together with our internal team.

What we are looking for

• 2+ years of experience in Project Management, Business Analysis, Presales, Business Development, or a related role in IT.
• Practical experience working with RFP, RFQ, RFI, or tender documentation.
• Experience analyzing requirements and assessing whether an opportunity is worth pursuing.
• Strong organizational and project coordination skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work with complex documentation.
• Strong analytical and structured thinking.

• English — at least B2+

   

Will be a strong plus

• Will be a strong plus
• Background in U.S. government procurement or work with public-sector clients.
• Familiarity with U.S. federal RFPs and procurement platforms.
• Background in IT outsourcing, software development, or technology companies.
• A background in Business Analysis, Project Management, Presales, or Business Development.
• Ability to prepare and present demos, PoCs, or solution concepts.

• Ability to support projects from proposal/award through delivery.

   

Location

U.S. or Canada

Remote position.

What you will do

RFP & Opportunity Research

• Monitor U.S. government procurement platforms and other relevant sources to identify suitable RFPs, RFQs, RFIs, and IT opportunities.
• Research and qualify potential opportunities based on our expertise, capabilities, previous experience, and available resources.
• Analyze RFP documentation, including scope of work, technical and business requirements, eligibility criteria, deadlines, and evaluation criteria.
• Assess whether the company meets the requirements and make Go / No-Go recommendations.
• Identify potential risks, gaps, and requirements that need clarification before submission.

• Maintain a structured pipeline of relevant opportunities and track their status and deadlines.

   

Proposal & Bid Management

• Coordinate the RFP response process from qualification through final submission, working closely with cross-functional teams throughout the process.
• Develop proposal plans, timelines, and internal deadlines in collaboration with the relevant team members.
• Work collaboratively with developers, designers, QA, PMs, technical specialists, and management to prepare proposals and ensure all requirements are addressed.
• Analyze and structure customer requirements into clear high-level functions and areas, helping the internal team understand the scope and key expectations. 
• Collect and structure the necessary technical, commercial, and company information.
• Coordinate the preparation of technical and commercial proposals, presentations, case studies, and other required documentation.
• Ensure that all requirements are addressed and that submissions are complete, accurate, and delivered on time.

• Analyze won and lost opportunities and provide insights that can improve future bid strategy.

   

Solution & Demo Preparation

• Work with the technical team to develop the proposed solution based on the customer's requirements.
• Coordinate the preparation of demos, prototypes, or proof-of-concepts when required.
• Help structure the company's vision and proposed approach for the customer.
• Prepare presentation materials and executive summaries.

• Participate in customer meetings, clarification sessions, and proposal presentations together with technical and management representatives.

   

Project Management - Plus / Potential Growth Area

Our primary focus for this role is RFP and Bid Management. However, experience in Project Management or Business Analysis will be a strong advantage. In case of a successful bid, there may be an opportunity to continue working with the project, supporting or taking ownership of its delivery together with the team.

This means the role can potentially grow from opportunity identification and proposal management into project delivery and client management.

Why join us?

• Work with U.S. government and enterprise technology opportunities.
• Have a direct impact on the company's business development and growth.
• Work closely with experienced technical and management teams.
• Have a high level of ownership and autonomy.

We acquire casino players through email at volume. We need one person to own that channel end to end: data in, deposits out. This is a numbers job. Small team, direct access to the founder, budget for tools, no approval chains.

WHAT YOU'LL OWN

— List operations: validation, cleaning, dedup, suppression management, and geo segmentation across in-house and partner brand geos

— Deliverability at consumer scale: sending infrastructure, domain and IP rotation, warm-up, DMARC and one-click unsubscribe, complaint-rate control, inbox placement testing

— Offers and copy: short, offer-led emails per geo and per brand; testing subject lines, bonus angles and send timing 

— Routing logic: which segment goes to which brand, in what order, with what follow-up 

— Tracking and reconciliation: tracking links, postbacks, CPA vs revshare reconciliation against each brand's affiliate program 

— Reporting: separate views for data providers and for external sending partners, plus weekly numbers to us

MUST HAVE

— 2+ years running B2C email acquisition at real volume (100k+/month), with numbers you can state: delivery rate, complaint rate, registrations, FTDs, cost per FTD 

— Deliverability as a core skill. Gmail/Yahoo bulk sender requirements, DMARC, seed testing and inbox placement tools. You've recovered a burned domain, not just read about it 

— List operations: MillionVerifier / ZeroBounce / NeverBounce or equivalent, bounce and suppression handling, comfortable with large files 

— Affiliate mechanics: tracking links, S2S postbacks, and the difference between what a CPA deal pays and what it actually costs you 

— Consent and compliance awareness: unsubscribe handling, data provenance, geo and licensing restrictions, 18+ and responsible gambling requirements 

— iGaming or affiliate marketing background 

— Self-directed. You build the system, report weekly, don't need chasing

NICE TO HAVE

— Own sending infrastructure (SES, SparkPost, Mailgun, dedicated SMTP) 

— SQL or advanced Excel for list ops 

— Automation with n8n / Make / scripts

Benefits

- Remote

- Bonuses on performance

- No micromanagement and oppurtunity to build something
 

We acquire casino players through email at volume. We need one person to own that channel end to end. This is a numbers job. Small team, direct access to the founder, budget for tools, no approval chains.

WHAT YOU'LL OWN

— List operations: validation, cleaning, dedup, suppression management, and geo segmentation across in-house and partner brand geos

— Deliverability at consumer scale: sending infrastructure, domain and IP rotation, warm-up, DMARC and one-click unsubscribe, complaint-rate control, inbox placement testing

— Offers and copy: short, offer-led emails per geo and per brand; testing subject lines, bonus angles and send timing 

— Routing logic: which segment goes to which brand, in what order, with what follow-up 

— Tracking and reconciliation: tracking links, postbacks, CPA vs revshare reconciliation against each brand's affiliate program 

— Reporting: separate views for data providers and for external sending partners, plus weekly numbers to us

MUST HAVE

— 2+ years running B2C email acquisition at real volume (100k+/month), with numbers you can state: delivery rate, complaint rate, registrations, FTDs, cost per FTD 

— Deliverability as a core skill. Gmail/Yahoo bulk sender requirements, DMARC, seed testing and inbox placement tools. You've recovered a burned domain, not just read about it 

— List operations: MillionVerifier / ZeroBounce / NeverBounce or equivalent, bounce and suppression handling, comfortable with large files 

— Affiliate mechanics: tracking links, S2S postbacks, and the difference between what a CPA deal pays and what it actually costs you 

— Consent and compliance awareness: unsubscribe handling, data provenance, geo and licensing restrictions, 18+ and responsible gambling requirements 

— iGaming or affiliate marketing background 

— Self-directed. You build the system, report weekly, don't need chasing

NICE TO HAVE

— Own sending infrastructure (SES, SparkPost, Mailgun, dedicated SMTP) 

— Advanced Excel for list ops 

— Automation with n8n / Make / scripts

Benefits

- Remote

- Bonuses on performance

- No micromanagement and opportunity to build something
 

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior Python Developer to join our team. 
 

Project: Portfolio management systems for a US financial institution. 

What you will be doing:  

As part of the team, you will be participating in a client project focused on portfolio management solutions. You will help develop new software features, as well as support and maintain existing ones. You will be writing scalable and fault-tolerant code, debugging programs, and integrating applications with third-party web services. You will be collaborating closely with the client and product manager to understand the system’s functional and non-functional requirements, and contribute to code quality through unit testing, integration testing, code review, and system design using Python to build robust software that aligns with the client’s business needs. 

What we are looking for:  

• A strong programming background with Python and OOP skills.
• Deep understanding of algorithms and data structures.
• Experience building backend systems and working with REST APIs.
• Proficiency with SQL databases.
• Experience with FastAPI and Linux environments.
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above. 
• Experience with AWS is a plus. 

What we offer: 

• Competitive compensation depending on experience and skills. 
• Regular assessments and salary reviews. 
• Paid personal days. 
• Mental health support program. 
• Language classes. 
• Flexible working schedule. 

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen, let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.
• Problem-solving skills and the ability to adapt to changing circumstances.

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)
• Experience working in a project-based environment

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Scrums, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen, let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.
• Problem-solving skills and the ability to adapt to changing circumstances.

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)
• Experience working in a project-based environment

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Scrums, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

Responsibilities:

Carrying out segmentation of the database and implementing remarketing strategies;

Compose and plan email newsletter campaigns;

Customers retention;

Ensuring all email campaigns comply with current email best practice in the industry;

Communication about promo events;

Promo plan preparation;

Preparing a technical task to designer and copywriter;

A/B Testing on various email campaigns to establish the most effective;

Tracking and reporting on email campaigns in order to guide improvements;

Analysis of current email marketing campaigns and making recommendations for improvement;

Analysis and monitoring of the main KPIs and CRM actions;

Creation of and execution of customer engagement/acquisition strategies in line with the company’s; marketing and financial objectives.
 

Requirements:

Customer-first mindset;

Analytical and strategic thinking skills;

Data-driven approach;

Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Customer.io, Optimove, Xtreme push);

Engagement;

Prior experience in retention roles (1+ years);

Experience and knowledge working with main KPIs such as Churn Rate, Retention Rate, GGR, NGR;

Knowledge of analytical tools, including Google Analytics. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;

Excellent written communication and copywriting skills in English;

Work experience with chatbots and AI would be highly appreciated;

Responsibility for running end-to-end projects as required.