Jobs at Djinni

Broken Build is a remote-first product company looking for a Customer Success and Growth Specialist who works both sides of the relationship: turning the signals our customers already send us into expansion, and reaching out to new people who have never spoken to us yet, from managers and admins at organisations running Jira to the independent agile coaches and consultants who shape how teams work.
 

This is a customer-first role with a commercial, outbound edge. You will work the signals our customers already send us, proactively hunt for new relationships worth building, map who is who inside each account, and open conversations that are specific enough to earn a reply. If you love being close to customers, enjoy the detective work of finding the right person, and spot opportunity in the details, read on.
 

What you will do day-to-day
 

• Work the customer signals. Watch our support queue, demo-call requests, security and compliance enquiries, and billing and admin contacts. Read each one for what the customer actually needs, and for the opportunity behind it (a trial that could convert, an existing customer who could expand, a lapsed customer worth re-engaging).
• Hunt for new relationships. Proactively find and reach the people who should know us but do not yet: managers and admins at organisations using Jira, and the independent agile coaches and consultants who influence how teams work and what tools they adopt. Open with something specific to them, never a generic intro.
• Map the account. For each account in scope, learn who the admin, the team manager, the agile coach, and the executive are. Build and keep that picture current in our CRM using LinkedIn Sales Navigator, Apollo, and the public web, tied to what we already know about the customer.
• Open helpful conversations. Reach out with a personalised message that references the real moment (the ticket they filed, the request they made, the thread they posted in, the talk they gave), and route to a demo or a deeper conversation when it helps them.
• Listen and learn on calls. Pick up how each kind of stakeholder describes their problem in their own words (a manager asks "when will it be done", a coach talks about flow and predictability, an admin names a specific configuration), and bring those verbatim insights back to the Product team.
• Drive growth, expansion, and retention. Win new relationships, spot where existing customers could get more value, re-engage customers who drifted away, and hand qualified opportunities to an Account Executive, Solutions Engineer, or our CEO with a clear, well-documented brief.
• Keep the record honest. Every interaction is logged. Every contact has a role and context attached, so the next conversation always builds on the last.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+): you write a clear, warm message and run a customer call without friction.
• 2 to 7 years in B2B SaaS in customer success, account management, or technical/customer support, with a genuine commercial instinct and a willingness to reach out to people who do not know us yet.
• Research craft. You can understand an account and its people from LinkedIn, public org charts, community profiles, and a company's own content before you ever reach out.
• Strong writing. A clear, personable message and a one-screen account brief, with no corporate filler.
• CRM discipline. You treat the CRM as the source of truth, not an afterthought.

Skills That Make You Stand Out
 

• Atlassian-ecosystem fluency. Hands-on familiarity with Jira and Confluence, the Atlassian Marketplace, Cloud vs Data Center, or the Solution Partner world. If you do not have it yet, genuine curiosity to ramp fast counts for a lot.
• Agile vocabulary. Comfort with Scrum, Kanban, or scaled-agile language (SAFe, LeSS, Nexus) and the day-to-day pains of the people who work in it.
• Customer-success, support, and outbound tooling. Any of Zendesk, Intercom, Freshdesk, HubSpot on the customer side; LinkedIn Sales Navigator, Apollo, Reply.io, Snov.io, or Expandi on the outbound side.
• AI-assisted research. You already use an LLM for research, account scoring, and first drafts, and you know the message that reaches a customer has to sound like a person, not a model.
• A public footprint: an active Atlassian Community profile, a meetup talk, prior consulting in the ecosystem, or any writing under your own name.

Preferred Career Backgrounds
 

• Customer Success Manager (Atlassian or B2B SaaS) who has already run expansion conversations and is comfortable reaching out to new contacts: our ideal profile.
• Customer / Technical Support Manager with a commercial instinct, ready to turn support into growth and proactive outreach.
• Account Manager focused on retention and expansion who wants a more proactive, account-mapping and prospecting role.
• SDR / BDR in B2B SaaS who wants to work closer to customers and value, not just top-of-funnel volume.

Benefits
 

• Remote-first work in a self-funded product company with no bureaucracy and real ownership.
• Be part of a team whose apps are used by globally recognised enterprises across 60+ countries.
• Work directly with customers from around the world, and with our Product team and CEO.
• A performance bonus on closed deals: after your trial period, the deals you help close earn you a bonus, so strong results translate directly into your reward.

Interview Stages
 

1. Online Interview #1 (45 to 60 mins): a conversation with our CEO about how you work with customers and reach new ones, with a short live account exercise.
2. Small Home Task: pick a real (anonymised) customer signal we provide, research the account, and draft the first outreach message plus a one-screen account brief.
3. Online Interview #2 (30 to 45 mins): walk through your home task and discuss how you would ramp in our ecosystem.

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation
• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation

Nice to have

• Experience with MDM solutions
• Experience with VPN or LDAP
• Administration experience in Atlassian, GitHub, AWS
• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks
• Ability to handle routine work and technical issues
• Structured approach to documentation and processes
• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary
• Quarterly bonus system
• Flexible schedule
• Medical insurance
• Unlimited vacation and sick leave
• Budget for professional learning
• Modern hardware

Our client is lооkіng fоr Senіоr Prоduct Аnаlysts tо jоіn their grоwіng аnаlytіcs teаm (30+ prоfessіоnаls).

Іn thіs rоle, yоu wіll drіve tаngіble busіness іmpаct by delіverіng hіgh-quаlіty іnsіghts аnd recоmmendаtіоns, leverаgіng yоur аbіlіty tо cоmbіne strаtegіc thіnkіng аnd prоblem-sоlvіng wіth detаіled аnаlysіs. Yоu wіll cоllаbоrаte clоsely wіth Prоduct Mаnаgers аnd crоss-functіоnаl teаms, uncоverіng busіness іnsіghts, devіsіng оptіmіzаtіоn strаtegіes, аnd vаlіdаtіng them thrоugh experіments.

Whаt Yоu’ll Dо

• Cоnduct deep-dіve аnаlyses аnd delіver аctіоnаble іnsіghts tо іmprоve prоduct perfоrmаnce.
• Аnаlyze lаrge-scаle dаtаsets (funnel events, trаnsаctіоnаl, аnd text dаtа) tо іdentіfy grоwth оppоrtunіtіes.
• Desіgn аnd іnterpret А/B tests, MАB experіments, аnd hypоthesіs-drіven аnаlyses.
• Trаck аnd іmplement key busіness metrіcs tо suppоrt decіsіоn-mаkіng.
• Wоrk wіth cuttіng-edge tооls, іncludіng Bаyesіаn stаtіstіcs, ML mоdels, аnd LLMs.
• Cоllаbоrаte wіth а lаrge аnd hіghly skіlled Аnаlytіcs teаm, fоsterіng а knоwledge-shаrіng envіrоnment.

Whаt We’re Lооkіng Fоr

• 5+ yeаrs оf experіence іn prоduct аnаlytіcs, preferаbly іn e-cоmmerce оr custоmer experіence prоducts.
• Prоfіcіency іn SQL, wіth the аbіlіty tо wrіte cоmplex querіes tо extrаct іnsіghts аnd suppоrt decіsіоn-mаkіng.
• Strоng prоfіcіency іn Excel fоr аnаlysіs аnd busіness mоdelіng.
• Experіence wіth Pоwer BІ (Tаbleаu experіence іs аlsо cоnsіdered).
• Expertіse іn Descrіptіve аnd Іnferentіаl Stаtіstіcаl Аnаlysіs, А/B testіng, аnd Hypоthesіs Testіng, wіth а prоven аbіlіty tо аnаlyze results.
• Fаmіlіаrіty wіth Gооgle Аnаlytіcs, BіgQuery, Pythоn/R, аnd ML іs desіrаble.
• Excellent cоmmunіcаtіоn skіlls, wіth cоnfіdence іn іnterаctіng аcrоss аll levels оf mаnаgement аnd dіverse busіness functіоns.
• Englіsh prоfіcіency(аt leаst strоng upper-іntermedіаte level).

Why Jоіn the team?

• Hіgh-Іmpаct Dаtа— Wоrk wіth vаst dаtаsets generаted by оver а mіllіоn dаіly vіsіts, uncоverіng vаluаble іnsіghts.
• Cоllаbоrаtіve Аnаlytіcs Teаm— Jоіn а teаm оf 30+ skіlled аnаlysts whо аctіvely shаre knоwledge аnd suppоrt eаch оther.
• Cuttіng-Edge Tооls & Technіques— Get hаnds-оn experіence wіth ML, Bаyesіаn methоds, аnd LLMs tо sоlve reаl busіness chаllenges.
• Dаtа-Drіven Culture— Thrіve іn аn envіrоnment where dаtа іnfоrms every decіsіоn аnd drіves cоntіnuоus іmprоvement.

Perks аnd Benefіts

• Tіme оff thrоughоut the yeаr (pаіd аnd unpаіd)
• Prоfessіоnаl develоpment suppоrt аnd encоurаgement
• Resоurces tо help іmprоve yоur оverаll well-beіng