Jobs at Djinni

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

About Us

Axia is a deal origination firm that connects investment banks and private equity firms with qualified deal flow. We're a bootstrapped team of 20 — lean, fast-moving, and growing.

The Role

You'll own our entire data sourcing process — finding, extracting, enriching, and delivering the data that powers our deal origination engine. You'll work heavily with Clay, APIs, web scraping, and third-party data providers to build reliable pipelines that feed our outreach and research teams.

What You'll Do

- Own the full data sourcing process — from identifying sources to delivering clean, enriched datasets to the team

- Build and maintain Clay workflows — design multi-step Clay tables that enrich, filter, and score leads at scale

- Integrate third-party APIs — connect data providers, enrichment tools, and internal systems into automated pipelines

- Build and maintain web scrapers — extract structured data from websites, directories, and public sources

- Ensure data quality — validate, deduplicate, and normalize data before it reaches outreach and research teams

- Evaluate new data sources — research and test new providers, tools, and methods to improve coverage and accuracy

- Document processes — maintain clear documentation so workflows are repeatable and not dependent on one person

What We're Looking For

Must-have:

- Strong experience with Clay (building complex tables, enrichment workflows, API integrations within Clay)

- Proficiency working with REST APIs — authenticating, paginating, transforming responses

- Web scraping experience — Python (BeautifulSoup, Scrapy, Playwright) or similar tools

- Comfortable cleaning and transforming messy data into structured, usable formats

- Professional English — clear written communication for async collaboration

- Some availability during US Eastern Time hours (full overlap not required)

Nice-to-have:

- Experience with data enrichment providers (Apollo, ZoomInfo, Clearbit, PeopleDataLabs, etc.)

- SQL and database experience (PostgreSQL, BigQuery, or similar)

- Familiarity with no-code/low-code automation tools (Make, Zapier, n8n)

- Background in B2B data, lead generation, or deal sourcing

- Experience with Python scripting beyond scraping (pandas, data pipelines)

Compensation

- Monthly payment based on experience

- Full-time contractor engagement

- Long-term role with growth potential as our data operations scale

Location

Remote — some overlap with US Eastern Time (EST) preferred, but full overlap not required.

Role Overview

We are looking for a hands-on Process Improvement Manager with practical experience from consumer finance companies, commercial banks, debt collection agencies, BPOs, or telecom operators. The ideal candidate has previously worked in roles such as Process Analyst, Operations Analyst, Business Analyst, Continuous Improvement Specialist, or Operations Manager (junior/middle level).

This role is operational and execution-focused. You will work directly with collections and customer operations teams and with the systems that support daily operational work.

Responsibilities: 

• Design, launch, and improve operational processes with a strong focus on:
  • Customer servicing and complaint handling
  • Debt collection and recovery processes (early, late, and NPL stages)
  • Contact center operations (inbound and outbound)

• Analyze collection and contact center workflows, identifying bottlenecks affecting contact rates, productivity, recovery, and quality

• Work directly with operational systems, including:
  • CRM systems (customer profiles, cases, workflows, collection statuses)
  • Contact center platforms and dialers (predictive, preview, outbound campaigns, inbound queues)
  • Collection logic and strategies (segmentation, bucket strategy, call frequency, scripts)
  • Reporting and BI tools (Excel, SQL-based reports, dashboards)
  • Internal databases supporting operational and performance tracking

• Support configuration, testing, and rollout of process and system changes together with IT and vendors
• Define, monitor, and improve operational KPIs such as contact rate, PTP, roll rates, resolution time, and agent productivity
• Prepare regular operational reports and analysis for Operations and Management
• Create and maintain clear process documentation, procedures, and system logic for operational teams

Requirements: 

• Higher education in mathematics, statistics, IT, economics, finance, or a related field
• At least 2 years of practical experience in operations, process management, or operational analytics
• Experience gained in consumer lending, banking operations, debt collection, contact centers, BPOs, or telecom companies
• Hands-on experience working with CRM systems and contact center / dialer platforms
• Strong data analysis skills with advanced Excel and SQL (T-SQL)
• Ability to work with operational and collection data and translate it into process improvements
• English proficiency at Intermediate level or higher

Will be a plus: 

• Direct experience in debt collection operations (early, late, or NPL)
• Experience setting up or optimizing collection strategies, call flows, and dialer logic
• Experience in banking back-office or loan servicing operations
• Knowledge of performance management and KPI frameworks
• Experience working with outsourced contact centers or BPOs
• Hands-on experience with Creatio CRM platform
• Experience working with Webitel contact center platform

We Offer

• Western-style corporate culture with a strong focus on execution and accountability
• Direct impact on how operational and collection processes are built and scaled
• Young, international, and highly collaborative team
• Exposure to fast-growing consumer finance and collections operations in emerging markets

Competitive remuneration package with fixed USD compensation

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for an Junior Account/Support Manager to manage partner relationships, oversee account operations, and ensure accurate financial tracking in the media buying process. The role combines operations, reporting, and communication with partners and internal teams.

📋 Key responsibilities and your contribution:

• Work with partners and contractors, including sourcing and onboarding new partners (account agencies, farm/log/proxy suppliers, and other consumables), maintaining and developing relationships, as well as negotiating cooperation terms and ensuring compliance.
• Maintain reporting on accounts and partners, including preparation and submission of account IDs for financial reporting
• Manage account tracking within the media buying PnL framework.
• Oversee procurement of accounts and other consumables.
• Monitor balances and expenses, perform regular reconciliations with agencies, and track remaining balances with partners.
• Facilitate communication between media buyers and agency support teams, and assist in resolving technical and operational issues related to accounts.
• Minimize risks of fund leakage or unauthorized use of accounts by third parties.
• Contribute to optimizing processes between the media buying team and external partners

📚 Your qualifications:

• 1+ year of experience in sales, account management, operations, support, partner/vendor management, or similar roles.
• Strong reporting skills and proficiency in spreadsheets (Google Sheets / Excel).
• Ability to monitor balances, expenses, and resource allocation.
• Capability to handle large volumes of data and manage multiple accounts simultaneously.
• High level of attention to detail, responsibility, and accuracy when working with financial and account-related data.
• Strong communication skills, including interaction with contractors and partners.
• Stress resilience and ability to work in a multitasking environment.

• Willingness to work remotely on a shift schedule (day and evening shifts).

   

➕ Nice to have:

• Basic understanding of media buying processes and working with advertising accounts.
• Understanding of account infrastructure (accounts, proxies, farms, logs, etc.).
• Experience in support teams, operational support, or partner/vendor management.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses/training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland.

Our partners are looking for a versatile 2D Artist with a deep passion for the iGaming industry. You will be responsible for creating the visual soul of new slot titles — from initial concepts to high-polish characters, backgrounds, and UI elements that captivate players.

Responsibilities:

• Full-Cycle Game Art: Conceptualize and render high-quality assets including characters, atmospheric backgrounds, and intuitive UI;
• Cross-Team Collaboration: Work closely with the Art Lead and Animation team to ensure assets are "animation-ready";
• AI-Assisted Workflow: Integrate AI tools (MidJourney, Stable Diffusion, etc.) into your creative process to speed up prototyping and asset generation;
• Consistency & Style: Maintain visual integrity across entire projects, ensuring that symbols, backgrounds, and interfaces work as a single cohesive unit;
• Technical Preparation: Organize and slice PSD files for seamless handoff to animators and developers.

Requirements:

• 2+ years of experience in 2D Art specifically within the iGaming/Slots sector;
• Mastery of Adobe Photoshop and digital painting (Graphic Tablet);
• Holistic Vision: Ability to think beyond a single character and see the "big picture" of a game's visual ecosystem;
• AI Savvy: Hands-on experience or a strong willingness to master AI tools (MidJourney, ChatGPT) to optimize production;
• Technical Art Awareness: Understanding of layer structure, resolution constraints, and asset optimization for web/mobile;
• Portfolio: A portfolio showcasing polished slot game assets (symbols, UI, backgrounds) is mandatory.

Benefits:

• Financial Growth: Regular salary reviews and timely payments;
• Health: Comprehensive medical insurance;
• Tech: Provision of professional equipment as needed;
• Learning: Corporate English and 50% reimbursement for specialized courses/webinars;
• Mentorship: Guidance from seasoned Team Leads and a clear path to Senior/Lead roles;
• Flexibility: 100% remote work with 20 days of vacation and paid sick leave;
• Culture: Informal online and offline team events.

Our partners are looking for a creative Middle 2D Animator to breathe life into new slot titles. You will be a key player in the production cycle, turning static art into high-impact gaming experiences using Spine 2D and After Effects.

Responsibilities:

• End-to-End Animation: Create fluid character animations, dynamic backgrounds, and eye-catching VFX;
• Tool Mastery: High-quality rigging and animation in Spine 2D and motion graphics in After Effects;
• Visual Style Development: Collaborate with Art Directors to define the motion language for new game themes;
• Asset Optimization: Prepare and optimize animations for seamless integration into game engines (performance matters);
• Creative Polish: Enhance player feedback through "juicy" animations that drive engagement and excitement.

Requirements:

• 2+ years of experience in 2D game animation (specific experience with Slot Games is a big plus);
• Spine 2D Expert: 1+ year of professional hands-on experience (rigging, meshes, weights);
• Adobe Suite: Proficiency in After Effects (VFX/Compositing) and Photoshop (Asset preparation);
• Technical Art Mindset: Understanding of atlas optimization, draw calls, and technical constraints of web/mobile platforms;
• Portfolio: A strong reel demonstrating character acting and polished FX is a must;
• English: B1 (Intermediate) for effective team collaboration.

Benefits:

• Health & Stability: Medical insurance and regular salary reviews;
• Equipment: Provision of necessary hardware for your home office;
• Professional Growth: 50% reimbursement for courses/certifications and corporate English;
• Mentorship: Direct guidance from experienced Team Leads to help you reach Senior/Lead levels;
• Flexibility: 100% remote-first environment;
• Time Off: 20 days of vacation, paid sick leave, and public holidays.

About us

We are looking for a Technical Account Manager who combines client-facing skills with a solid technical understanding to ensure successful product adoption and usage of solutions at Farsight Vision.

This role sits at the intersection of client success and technical consulting, where your goal is not only to manage relationships but also to help clients fully leverage the product.

Responsibilities

• Act as the main point of contact for clients with a focus on technical aspects of the product
• Understand client use cases and translate them into clear technical requirements
• Support clients during integration, onboarding, and ongoing product usage
• Collaborate closely with engineering, product, and support teams
• Assist with troubleshooting, issue resolution, and escalations
• Monitor product usage and proactively suggest improvements
• Conduct demos, onboarding sessions, and provide technical guidance
• Ensure transparency on account status, risks, and priorities

Requirements

• 3+ years in Technical Account Management / Customer Success / Technical Support in tech companies
• Strong understanding of technical products (APIs, integrations, systems, infrastructure)
• Ability to translate business needs into structured technical tasks
• Experience working with cross-functional teams (engineering, product)
• Strong communication and stakeholder management skills
• Proactive, problem-solving mindset
• Upper-intermediate+ English
   

Nice to have:

• Experience in defense / robotics / AI / hardware domains
• Familiarity with real-time systems or data processing
• Willingness to travel and participate in client demos
   

Why us

• Real impact — products used in critical, real-world environments
• Strong engineering culture 
• Startup dynamics — fast decisions, low bureaucracy
• Flexible setup — remote work, flexible schedule, paid vacation & sick leave

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region, and now take the success to the world. 

We are currently looking for a Anti-Fraud Specialist to strengthen our fraud prevention efforts in betting and casino products. This role involves analyzing user behavior, identifying suspicious activity, and improving anti-fraud processes. We value a proactive, detail-oriented mindset and strong analytical thinking.

📋 Key responsibilities and your contribution:

- Monitoring and analyzing betting and casino games to detect abnormal activity, fraudulent schemes.
- Developing and implementing anti-fraud systems: creating and optimizing algorithms designed to prevent fraud in games.
- Analyzing players and their behavior using statistical methods to identify suspicious patterns.
- Responding to incidents: conducting investigations into suspicious situations, identifying and blocking fraudsters.
- Preparing reports: creating reports on detected frauds and system vulnerabilities.

📚 Your qualifications:

- 1+ year of experience in anti-fraud and security in gambling or related industries (e.g., online casinos, sports betting, poker sites).
- Knowledge of poker and casino games, understanding of various types of fraud in these areas (e.g., bot usage, exploiting bonus offers, player collusion, etc.).
- Experience with Excel and analytical tools: Tableau/ PowerBI (will be a plus) for data analysis and anomaly detection.
- Knowledge and understanding of anti-fraud systems, such as real-time fraud prevention systems (e.g., session monitoring, transaction processing).
- Ability to perform detailed data analysis and identify unconventional user behavior patterns.
- Monitor and detect marketing-related fraud activities (bonus abuse, multi-accounting, affiliate fraud, CPA traffic manipulation), analyze user behavior and traffic patterns.

➕ Nice to have:

- Experience with machine learning systems for analyzing player behavior.
- Creating dashboards in Tableau or other analytical tools.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

We are looking for a skillful Senior Full-Stack .NET Engineer. A perfect candidate must be able to adjust to constant business change. Common types of changes include new requirements, evolving goals and strategies, and emerging technologies.
 

About the client:

Founded in 1948, Fluke Corporation is a huge US-based enterprise with over 2,500 employees. It is a world leader in compact, professional electronic test tools, and software for measuring and condition monitoring.

We are collaborating on the solutions for the mobile operation, control, and maintenance of automated systems. The company’s products are designed for environments where downtime is a critical issue such as airports, warehouses, distribution centers, manufacturing operations, power stations, water treatment facilities, or renewable energy farms. The solutions are used by global leaders in manufacturing, airport operations, and logistics, such as Honda North America, Toyota UK, Volkswagen, Boston Logan Airport, Allessa Chemie, Zalando, Baur, Brillux, as well as many airports in Europe.

X5 eMaint - A CMMS software solution that centralizes maintenance information, facilitates processes, and automates some tasks to improve efficiency. Computerized maintenance management system software optimizes the use, availability, and life span of equipment, machinery, fleets, infrastructures, facilities, or operations
 

Requirements:

• At least 5 years of experience in software development projects. 
• Experience in working with big enterprise project
• Experience with implementing enterprise cloud native solutions in AWS (preferred) or MS Azure. 
• Experience in designing and developing asynchronous message-driven micro services with experience in RabbitMQ or similar. 
• Good knowledge in Relational and Non Relational DB design. 
• Good knowledge in functional and/or object-oriented software design and  domain-driven design (desired) using .NET and C#.  
• Experience in designing and developing user interfaces with React.js, TypeScript (desired) and CSS/Sass. 
• Practical knowledge designing RESTful and GraphQL (desired) API. 
• Good knowledge in Continuous integration and delivery best practices. 
• Upper-intermediate level of English (both oral and written)
   

Nice to have:

• Experience collaborating with UX and Product  
• Experience and passion for developing visually polished, engaging and fluid interfaces.
• Excellent problem-solving and collaboration skills.  
• Great written, verbal, technical and  interpersonal communications skills. 
   

Responsibilities:

• Design and implement complex, scalable, and maintainable full-stack solutions that  align with business goals.  
• Provide technical leadership, mentoring, and guidance to a team of developers, fostering a culture of continuous learning  and improvement. 
• Write efficient, testable, and maintainable code. 
• Drive initiatives to improve development  processes, automation, and overall team efficiency. 
• Troubleshoot and resolve technical issues, identifying root causes and implementing effective solutions. 
• Collaborate with stakeholders across the company including engineering, product,  support, and marketing to launch new features.
• Product development within Fluke Reliability is  an internationally distributed and diverse  organization. We embrace a culture of  innovation, continuous improvement, and individual empowerment to provide an  environment where individuals can grow and thrive.

- 3-5 years of JavaScript game development experience;
- Strong knowledge of HTML5/CSS3;
- Advanced Experience in creating HTML5 games;
- Advanced Javascript ES6+;
- Advanced Experience with some of libraries/frameworks (Phaser, Pixi, Three);
- Strong knowledge of object oriented and functional programming, knowledge of game programming patterns, practices and techniques;
- Understanding of performance optimization algorithms, memory management, threading;
- Good delegation and time management skills
- Problem-solving abilities
- Design highly scalable software solutions to improve functionality and system longevity
- Collaborate with project managers to implement end-to-end solutions for complex projects
- Analyze current systems to maintain integrity and improve architecture
- Train in-house personnel and other end users on software and applications
- Remain informed of current trends and technology developments

Обов'язки

- Creating browser-based HTML5 slot games for desktop and mobile devices;
- Participate in code review and tasks planning activities;
- Participate in discussion with clients on requirements for the game;

Буде плюсом

- Knowledge and practical experience with React;
- Experience with Spine animations;
- Understanding WebGL;

When you join Twin Win Games, you can expect the following perks and benefits:
- Flexible working hours and the freedom to work remotely;
- Paid vacation of 20 workdays/year and 5 workdays/year for sick leaves;
- Unlimited unpaid day-offs to take care of personal matters;
- A range of paid benefits to choose from;
- Personal development plan to support your growth
- Skills training to sharpen your expertise;
- Education office featuring internal and external experts and mentorship programs;
- Structured processes through our corporate confluence;
- Open-minded management style with transparent communication of company strategy and plans;
- Performance-based reviews to recognize and reward your contributions;
- Stress management initiatives, including 1-1 meetings and a feedback culture;
- Engaging in corporate team-building events, marathons, and online challenges;
- Family-friendly policies, including special congratulatory gifts for personal milestones like the birth of a child or a wedding.

If you are an ambitious and enthusiastic professional, always eager to learn and achieve the best results, Twin Win Games is the place for you! We offer ample opportunities for personal development and professional growth. Join us as we continue to create innovative and exciting gaming experiences.

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating a BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance:
  • Creating Power BI reports based on client requirements
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings: visualizing data in graphs and charts, and recommendations to improve or grow the business based on their findings

Required Skills/Abilities:

• At least 2 years of experience in a BI developer & data Analyst role
• Experience with Power BI, including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of BigQuery
• Good knowledge of Excel / Google Sheets (formulas)
• Basic knowledge of Python
• Non-relational database - advantage
• Advanced analysis and problem-solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities
• Excellent communication skills with the ability to effectively interface with technical and nontechnical staff at all organizational levels
• Fluent in English

Job Summary

At SQUAD, our Video Streaming team delivers exceptional video quality experiences across diverse platforms. We specialize in cloud media streaming, codec configuration, and video streaming optimization for smart home security and IoT devices.

Our solutions primarily operate on embedded systems, allowing us to collaborate closely with hardware vendors to maximize performance and introduce cutting-edge features. With a strong focus on innovation, the Video Streaming team develops efficient, low-latency, high-quality solutions tailored to support various platforms and operating systems, including Linux and RTOS.

We are seeking a skilled C++ Video Streaming Engineer to join our team and contribute to projects in the smart home security and IoT domains. You will be responsible for developing a low-latency video streaming solution that enables reliable bidirectional communication and conferencing across various network conditions.

Expanding our Video Streaming team, we are looking for a professional with strong development skills who is passionate about video streaming technologies and adept at tackling technical challenges.
 

Responsibilities and Duties

• Develop code in C/C++ for embedded Linux/RTOS applications, services, and drivers related to video streaming
• Design and implement complex streaming solutions for smart home security and IoT devices
• Follow Agile processes, including new feature development, product support, implementation of tests, writing technical documentation, and performing code and architecture reviews.

Qualifications and Skills

• Proficiency in programming languages C and C++ (11)
• Extensive practical knowledge of one or more of the common streaming/control protocols — RTP/RTCP, RTSP, SDP, WebRTC
• Basic understanding of video and audio encoding technologies
• Deep understanding of network programming, VoIP and Video over IP
• Practical experience with media frameworks such as GStreamer, FFMpeg, WebRTC, LibAV, or any other
• Experience in developing scalable distributed systems
• Experience in network troubleshooting
• Experience in UNIX-like OS environment
• Understanding of Software Development Process. Including the Software Design process
• Strong problem-solving skills, with the ability to analyze issues and identify root causes
• At least Intermediate level in both written and spoken English.

Nice to have

• Familiarity with multiple media codecs, including H.264 and H.265
• Experience with programming languages such as Golang and Python.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office.

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

Our client is seeking a highly skilled and motivated Software Engineer to join their Informatics team. DNA synthesis at scale requires sophisticated sample tracking, QC assay data management, and production schedule orchestration. In this role, you will be responsible for designing, developing, and maintaining production-grade software that enables automation of a next-generation DNA manufacturing platform.
 

This is an exciting opportunity to work with a cutting-edge biotech company alongside software engineers, bioinformatics scientists, R&D teams, and manufacturing specialists to build scalable systems that minimize errors and maximize efficiency in the lab.
 

Responsibilities:

• Rapidly design and build scalable software applications in a cloud-based environment
• Collaborate with cross-functional teams to gather requirements and identify the right technical solutions
• Contribute to a culture of curiosity, collaboration, and continuous improvement
• Apply software engineering best practices, including version control, code reviews, and automation for building, testing, and deployment
• Troubleshoot production software issues, drive corrective action, identify root causes, and help prevent recurrence
• Ensure data integrity, traceability, accuracy, and security
  
   

Requirements

• Bachelor’s degree in Computer Science or another quantitative discipline
• 5+ years of relevant industry software development experience
• Experience deploying and managing full-stack production applications and data pipelines in the cloud
• Strong understanding of software engineering best practices, including peer code review, distributed version control, modern package managers, and CI/CD pipelines
• Fluency in Python and SQL
• Excellent problem-solving, communication, and collaboration skills