Jobs Business Analyst

We’re looking for a Senior Business Analyst who can bring structure to complex situations, ask the right questions, and take full ownership of the analysis stream - from discovery through delivery support.

What you’ll be doing
 

• Leading discovery phases and structuring requirements
• Turning business needs into clear, actionable documentation
• Working closely with stakeholders and delivery teams
• Owning communication on the BA side of the project
• Supporting presales activities: shaping scope, contributing to proposals, joining client calls when needed
• Bringing clarity and structure where things are messy

What we’re looking for
 

• Solid experience as a Senior Business Analyst (5+ years)
• Confidence in leading discussions and managing stakeholder expectations
• Ability to balance business goals and technical realities
• Comfortable working in evolving environments
• English level B2–C1, both spoken and written

About the client:

Our client, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services.

About Project: We are developing an API Engine for B2B SaaS platform that enables VAT compliance across multiple jurisdictions, ERP systems, and external tax authority APIs. The role focuses on transitioning complex system logic into a modern, integration-driven architecture while maintaining interoperability with existing core systems.

Responsibilities: 

• Collaborate with Product, Engineering, and Architecture to elicit functional and non-functional requirements for the API Engine, identify implicit assumptions, edge cases, and dependencies
• Translate high-level concepts into: epics, features, and well-structured user stories with clear acceptance criteria (functional + non-functional)
• Define requirements for public and partner-facing APIs, ERP system integrations (API-only, hybrid, file-based where relevant), external tax authority APIs with differing schemas, SLAs, and behaviors
• Capture data contracts and payload expectations, error handling, retries, idempotency, versioning, authentication and authorization flows
• Work closely with engineering to ensure requirements explicitly cover: security (API keys, secrets, access control, auditability), performance and scalability, observability (logging, traceability, error visibility), compliance and regulatory constraints, backward compatibility and migration from legacy systems
• Help define requirements that allow coexistence with a legacy platform until the latter's sunset and gradual migration paths for customers and integrations
• Act as a bridge between product intent, engineering reality, external integration expectations

Requirements

• Minimum 5  years of commercial experience as a Business Analyst.
• Proven track record working on API-first products and integration-heavy B2B SaaS platforms.
• Experience managing requirements for complex ecosystems, including ERP integrations and hybrid platform coexistence.
• Deep understanding of Agile delivery, with a focus on creating "shippable" value and reducing ambiguity.
• Exceptional ability to translate technical complexity for stakeholders and collaborate effectively with architects and developers.
• Upper-Intermediate to Advanced English (written and verbal).

Nice to Have

• Prior work in regulated domains (finance, tax, payments, compliance)
• Familiarity with ERP ecosystems (e.g. SAP, Oracle, NetSuite, Dynamics) and government or authority APIs
• Experience with event-driven or asynchronous integrations and multi-tenant SaaS platforms
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

About WeSoftYou:

WeSoftYou is a dynamic software development company that empowers businesses through innovative technology solutions. With a talented team of experts, we specialize in creating custom software that meets the unique needs of our clients. Our focus on collaboration, quality, and agility ensures we deliver exceptional results, helping businesses thrive in a competitive digital landscape.

We are looking for a motivated Business Analyst (Junior+) to join our outsourcing team. This role is ideal for a specialist who already has hands-on experience in requirements management and documentation, and is ready to grow under the mentorship of Senior BAs and Project Managers while working with international clients.

Strong English communication skills (Upper-Intermediate+/Advanced) are essential, as the role involves active participation in client-facing activities.

Key Responsibilities

Discovery & Pre-Sales Support

• Support Senior BA in requirements elicitation and analysis during the Discovery phase
• Assist in preparing key project artifacts (SRS, WBS, Feature List, user stories, flow diagrams, mind maps)
• Participate in client meetings as an active contributor: take structured notes and prepare clarifying questions
• Contribute to RFX analysis by reviewing documentation, identifying gaps, and assisting in WBS preparation
• Support internal estimation and pre-sales discussions
• Conduct competitor research and assist with scope analysis under supervision
   

Requirements Management & Documentation

• Prepare and maintain structured requirements documentation (SRS, User Stories with Acceptance Criteria, WBS)
• Keep requirements and project documentation up to date in line with versioning standards
• Support backlog management in Jira (create and update tasks based on approved changes)
• Track scope changes and escalate discrepancies when identified
   

Collaboration & Delivery Support

• Participate in grooming, sprint planning, and estimation meetings
• Clarify requirements with developers and QA engineers
• Monitor implementation of approved changes and perform basic business validation in staging/UAT environments
• Proactively communicate risks, blockers, and scope changes to Senior BA/PM
   

Requirements

• 1+ years of experience as a Business Analyst in IT
• Experience working with requirements documentation (SRS, WBS, User Stories)
• Understanding of SDLC and Agile methodologies
• Experience with Jira and Confluence
• Upper-Intermediate+/Advanced English (written and spoken)
• Strong analytical thinking, structured approach, attention to detail
• Ability to work under mentorship and follow established processes

What we offer

📈 Professional Growth

• Ambitious goals and interesting projects, including Formula-1 marketing initiatives
• Transparent performance reviews and feedback process

• Opportunities for both vertical and horizontal growth

   

😌 Comfortable Working Conditions

• Flexible working hours
• Provision of required equipment

• Hybrid or remote working model

   

🎁 Benefits Program

• 20 working days of fully paid vacation
• Free tax reporting support
• Support with individual entrepreneurs’ accounting and questions
• Financial support and additional days off for special occasions (marriage, childbirth, etc.)

Hi there,

It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in!

We are looking for Business Analyst to join our team.

The Business Analyst is responsible for managing 1st and 2nd level support activities focused on user management, incident management, and change request management. Additionally, this role drives the preparation and delivery of training materials, user handbooks, and playbook updates to enable effective user adoption and support processes.

Requirements:

• Bachelor’s degree in Information Technology, Business Administration, or related field preferred.
• Proven experience in user management, incident handling, and change request management.
• Strong skills in preparing and delivering training materials, user manuals, and playbooks.
• Familiarity with IT support tools and platforms such as ServiceNow.
• Excellent communication and stakeholder management skills.
• Ability to troubleshoot and document support processes effectively.
• Experience in rollout planning and coordination.
• Knowledge of IT governance, compliance requirements, and SLA/ISA preparation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proactive approach to problem-solving and user enablement.

• Fluency in English is a must, fluency in German preferred.

   

Responsibilities:

User Management:

• Collect and document user management requests based on existing support processes.
• Clarify open questions related to user management with MB stakeholders.
• Review and reconcile Roles & Rights as needed.
• Configure Comin Retail Users, including creation, re-activation, and de- activation based on MB requests.
• Provide user overview and update user handbooks (guidebooks) as required.

Incident Management:

• Collect and document incident requests with correct information, severity, and descriptions.
• Clarify incomplete requests and provide initial troubleshooting.
• Document incidents and configuration changes in alignment with MB.
• Validate incident resolutions and documentation.
• Escalate 3rd level incident tickets to MB support contacts as needed.

Change Request Management:

• Collect, consolidate, and prioritize change requests based on MB requirements and forward to stakeholders.
• Rollout & Training:
• Support rollout planning and timeline management, including cluster-based execution.
• Review rollout prerequisites and ensure compliance with IT, GAS, and other governance requirements.
• Draft and tailor training materials and user manuals to MB needs; review and enhance existing content.
• Conduct training sessions in alignment with MB and Paprifly.

• Provide support for ISA/SLA preparation.

   

What To Expect From Digicode?

🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. You’re all set as long as you’re in the same time zone as your project colleagues.

💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.

󰩔 Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, a flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.

🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and flat organization structure.

And, also, corporate gifts, corporate celebrations, free food & snacks, and play & relax rooms for those who visit the office.

Our culture is unique, and we live by our beliefs and core values.

Did we catch your attention? We’d love to hear from you.

*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation

appflame — Ukrainian product IT company that creates world-class products: Hily, Taimi, AdConnect, Mailkeeper, and more.

Who we are today:
• 7 years;
• 500+ employees;
• offices in Kyiv, London, Limassol, and a coworking in Warsaw;
• in 2025, appflame ranked 5th among the 50 best employers in Ukraine according to Forbes and won in the "Place for Growth" category.

Our apps Hily and Taimi are among the Top 5 dating apps in the U.S. with over 60 million users, while AdConnect and Mailkeeper specialize in developing and scaling our own B2B and B2C solutions.

Our mission: Flame up the world with Ukrainian products.
Our goals:
• Reach the top 5 list of product companies in the world.
• Become a unicorn.
• Turn Ukraine into a country where unicorns are born and thrive.
We are looking for daring, brave, and "crazy" people. Fans of building real products who dream of launching and growing cool startups. You have ambitions, we have comfortable conditions for their fulfillment.

Your project: Taimi. It is an inclusive LGBTQ+ dating app. It is carefully designed to explore users' diverse romantic and sexual preferences. The app ranks among the Top 5 dating apps in the U.S. by downloads and has partnerships with Doja Cat, Katy Perry, Lil Nas X, Netflix, The Ellen Show, Rolling Stone Magazine, and more. Taimi today: 31M users, 1.5M MAU, 84M+ matches annually.

You will:
• Optimize business processes across teams and identify bottlenecks that impact operational efficiency
• Identify new growth opportunities in marketing and other key areas
• Build financial models and prepare analytical reports to support strategic decisions
• Conduct market research, competitive analysis, and benchmarking against other companies
• Work cross-functionally with product, marketing, R&D, and brand teams on various projects
• Partner closely with leadership to solve high-priority challenges that require analytical rigor and strategic thinking
• Translate data insights into actionable recommendations
• Support teams in making informed decisions through structured problem-solving and clear communication
• Bring a consulting mindset to internal operations: ask the right questions, challenge assumptions, and deliver impact

We'll have a match if you:
• Have 2–6 years of experience in audit, consulting, or tax
• Progressed from junior to senior or manager level, ideally with multiple promotions or fast-track career growth
• Are highly proficient in Excel and comfortable working with large datasets and complex formulas
• Have basic SQL skills or willingness to learn quickly
• Thrive in fast-paced environments and are ready to work hard on meaningful challenges
• Are proactive, energetic, and collaborative — not passive or overly introverted
• Can communicate effectively and build relationships across teams
• Are motivated by solving real business problems, not just running reports
• Have strong English skills (written and spoken)

Will be an advantage:
• Experience in a product company or tech startup
• Familiarity with process optimization frameworks or operational analytics

We're looking for someone who's curious, adaptable, and ready to jump into ambiguity — not someone who needs a rigid job description to thrive.
Your journey: message from the recruiter > interview > test assignment > final interview > job offer.

Why appflame?
• Involvement in Ukrainian products that compete with the world's best players.
• The ability to implement your own ideas, not the feeling of a cog in the system.
• Meaningful and useful products, created not just for shareholders to earn money.
• A sense of yourself among your people who are charged with results.
• Work with the global market and a huge audience.
• Direct contact with Snapchat, Meta, Google, Apple, and access to their best practices.
• Well-established processes and no barriers to growth within the company.
• Transparent evaluation of work based on personal performance indicators.
• Powerful social package and fair compensation.
• We provide all conditions for your talents to be fully revealed. We are loyal to our people. Our loyalty doesn't fade at the end of the working day. We do not leave our people alone with their problems: neither professional nor personal.

Join us.

We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.

We are a software engineering company with 11+ years of experience delivering web and mobile projects for clients in the US, EU, Germany, the UK, and Australia. We are currently expanding to the Polish market and plan to participate in multiple tenders weekly.

To support this initiative, we are looking for a Business Analyst (contract basis, part-time).

Responsibilities:

• Analyze and review tender documentation from Polish companies
• Extract, structure, and document requirements
• Convert requirements into a clear Work Breakdown Structure (WBS) for estimation
• Communicate with clients to clarify details
• Prepare and consolidate clarification questions before final bid submission

Requirements:

• 3+ years of experience as a Business Analyst
• Fluent Polish (spoken and written)
• Strong English (daily communication)
• Ukrainian is highly preferred
• Comfortable working in a dynamic environment with evolving processes
• Proactive, confident, and solution-oriented mindset

Workload:

~10 hours per week
Contract position

About the Role

As a Business Systems Analyst (BSA) for CRM, you will play a pivotal role in shaping how we communicate with customers at scale. You’ll act as the primary business owner for Touchpoint, our in-house marketing automation platform, translating business communication and engagement needs into scalable, data-driven CRM capabilities.

This role sits at the intersection of Marketing, Product, Engineering, Analytics, and Branding. You’ll partner closely with stakeholders to define CRM strategy, prioritize initiatives, and deliver high-impact messaging experiences across email and SMS. You will balance day-to-day operational needs with longer-term platform evolution — including AI-driven personalization, experimentation, and cost efficiency.


 

What You’ll Do

CRM Platform Ownership & Requirements Management (20%)

• Act as the primary business owner for Touchpoint, our in-house marketing automation platform.
• Partner with stakeholders across Product, Marketing, Branding, Finance, and Engineering to gather, refine, and document detailed functional and non-functional requirements.
• Ensure CRM capabilities evolve to support AI-driven segmentation, personalization, and retention use cases.
• Balance operational needs with longer-term platform scalability and growth initiatives.

Support for Emerging Businesses & New Use Cases (20%)

• Support CRM communication requirements for emerging businesses (e.g., Fount), including onboarding flows, lifecycle messaging, and experimentation.
• Help define repeatable CRM patterns that can be reused as new businesses launch.

CRM Experimentation, Optimization & Cost Efficiency (30%)

• Partner with CRM and Branding teams to define, execute, and analyze A/B tests aimed at improving engagement, retention, and customer satisfaction.
• Continuously optimize email and SMS workflows to reduce messaging costs while maintaining or improving business performance (e.g. retention).
• Use data and experimentation results to inform prioritization and roadmap decisions.

Vendor & Third-Party Coordination (5%)

• Act as the liaison with third-party messaging providers (e.g., Twilio).
• Coordinate feature requests, issue resolution, and roadmap dependencies with external partners.
• Support vendor performance reviews and cost optimization initiatives.

Planning, Prioritization & Delivery Management (25%)

• Collaborate with stakeholders to define, negotiate, and prioritize quarterly OKRs for the CRM development team.
• Translate business priorities into clear, actionable backlog items.
• Identify and resolve implementation blockers.
• Run cross-functional status meetings and communicate progress, risks, and outcomes to stakeholders.

What We’re Looking For

• 3+ years of experience in Business Systems Analysis and/or Business Analysis and/or Product Manager including end-to-end business requirements identification and gathering.
• Hands-on experience with CRM or marketing automation platforms and designing/supporting email and SMS workflows.
• Familiarity with lifecycle messaging, segmentation, and experimentation concepts.
• Strong communication skills and ability to translate between business users and technical teams.
• Proven ability to prioritize, make trade-offs, and drive decisions across multiple stakeholders.
• Experience in cross-functional coordination with Product, Engineering, UX, QA, Marketing, and external partners.
• Ability to work with AI-enabled CRM features, translating business needs into clear requirements.
• Data analysis skills, including SQL querying, Excel, and BI tools (e.g., Power BI), are a plus.
• English proficiency (at least strong upper-intermediate level).

We are looking for a Business Analyst to work on automating business processes within the existing BAS ERP 2.5 information system. You will analyze business requirements, optimize processes, and ensure effective communication between the business and the technical team.

Responsibilities:

• Communication with business representatives regarding automation requirements, conducting interviews with key stakeholders.
• Independent analysis of requests and finding solutions based on documentation and system knowledge.
• Developing functional requirements for automation systems.
• Studying existing processes, evaluating the capabilities of the system and its alignment with business requirements.
• Modeling and describing business processes, implementing changes, and optimizing them.
• Analyzing employee requests, identifying problems, and formulating tasks for developers.
• Direct involvement in business automation projects.
• Testing improvements and preparing for deployment into production.
  Writing user manuals and providing consultation support.
• Consultative support and task setting for further development.
   

Requirements:

• 3+ years of experience as a business analyst with BAS or 1C.
• At least 1 year of experience working with BAS ERP configuration or similar systems (e.g., BAS KUP), preferably with support experience.
• Knowledge of the standard BAS ERP configuration.
• Understanding of key business areas: management accounting, payroll, budgeting.
• Industry knowledge in business process automation and accounting.
  Knowledge of IFRS (International Financial Reporting Standards).
• Understanding of BAS integration with other systems.
• English proficiency: A2-B1 (ability to read technical documentation).

Nice to have:

• Experience in successful integrations with other systems (via API services).
• Knowledge of modern development approaches.
   

We offer:

• Tax expenses coverage for private entrepreneurs in Ukraine.
• Expert support and guidance for Ukrainian private entrepreneurs.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Public holidays as per the company’s approved public holiday list.
• Medical insurance.
• Opportunity to work remotely.
• Professional education budget.
• Language learning budget.

• Wellness budget (gym membership, sports gear, and related expenses).

   

Explore opportunities at JustMarkets and join our team of professionals!

Client

Our client is a global travel-tech company providing corporate and leisure travel services worldwide.

Project overview

The client currently utilizes SAP Compleat as a mid-office automation platform. The system is deeply integrated with GDS platforms and supports complex travel workflows. SAP Compleat enforces quality assurance, applies fare and policy checks, manages PNR enrichment, and routes tasks into queues for agents.

This role focuses on business-as-usual support and incremental enhancements to keep the existing solution stable and efficient.

Position overview

We are seeking a Senior Business Analyst to serve as the bridge between operations and technology teams. The role involves analyzing existing workflows, gathering requirements for rule changes, and ensuring that SAP Compleat configurations align with business policies and compliance standards.

The ideal candidate will have strong analytical skills, a deep understanding of travel processes, and experience working with mid-office automation systems.

This position offers a $1,000 sign-in bonus for joining our team.

Responsibilities
 

• Analyze current SAP Compleat workflows and identify optimization opportunities.
• Gather and document requirements for new rules, validations, and workflow changes.
• Investigate issues highlighted by the client.
• Translate travel policies into functional specifications for SAP Compleat routines.
• Collaborate with developers to ensure accurate implementation of changes.
• Maintain documentation of processes, dependencies, and configuration logic.
• Act as a subject matter expert for stakeholders on SAP Compleat capabilities and limitations.
   

Requirements
 

• Proven experience as a Business Analyst in the travel domain or with mid-office systems.
• Strong understanding of GDS processes, PNR lifecycle, and queue management.
• Ability to interpret travel policies and compliance requirements.
• Excellent communication and stakeholder engagement skills.
• Familiarity with SAP Concur/SAP Compleat configuration concepts (rules, workflows, dictionaries) is a plus.
   

Nice to have
 

• Experience as a travel agent.

Sigma Software provides high-quality services in software development, graphic design, testing, and support. Our solutions deliver value across diverse industries, including automotive, telecommunications, aviation, advertising, gaming, banking, real estate, healthcare, and others.

We are seeking a qualified Senior Business Analyst / Proxy Product Owner with extensive experience in data-driven projects of varying complexity, ideally with a strong background in Data Warehouse (DWH) development and BI reporting to join an internal company project.

In this role, you will play a key part in strengthening our Data Platform, enhancing data quality, and driving strategic initiatives through effective requirement gathering, in-depth problem analysis, and close collaboration with both internal and external stakeholders. This position combines classic business analysis with hands-on work involving data, dashboards, and analytical tools.

Responsibilities:

• Collaborate closely with stakeholders to gather, refine, and prioritize business requirements aligned with strategic objectives
• Work closely with product owners, development teams, QA engineers, and designers to ensure clear understanding and implementation of business requirements
• Analyze existing business processes and systems to identify areas for improvement and propose innovative solutions
• Create detailed documentation including process flows, user stories, and other artifacts to effectively communicate requirements and solution designs
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying real needs
• Develop and maintain BI dashboards and regular analytical reports using Apache Superset, and occasionally Power BI, Tableau
• Create report prototypes and analytical visualizations independently when needed
• Contribute to the automation, standardization, and optimization of reporting processes
• Conduct demo sessions for stakeholders and prepare user documentation to facilitate adoption of delivered solutions

Requirements:

• 3–4 years of professional experience as a Business Analyst working on data-intensive projects involving BI solutions, reporting, and data platform development
• Confident SQL skills and a solid understanding of data modeling principles
• Practical experience with BI tools (Superset, Power BI, preferably Tableau)
• Experience in building and presenting dashboards
• Strong understanding of iterative ways of working, especially Scrum
• Upper-Intermediate level of English

Will be a plus:

• Experience participating in the end-to-end development of a Data Warehouse / SSA layer from scratch
• Experience building BI prototypes or POCs independently before involving developers

Personal profile:

• A proactive mindset and the ability to dive deep into complex business problems
• Proven problem-solving and conflict resolution skills
• Strong results-oriented mindset
• Excellent communication skills, both written and verbal

At UAI Labs, we build intelligent automation and AI solutions that help companies work smarter, faster, and at scale. We partner with Private Equity firms and their portfolio companies to fix broken and inefficient processes using a practical mix of RPA, AI and process redesign. With the focus on real business impact, not quick fixes. As a fast-growing startup, we work on diverse, high-impact challenges and turn ambitious ideas into solutions that truly scale. 

About the Role 

We are looking for a highly organised, analytical, and people-focused Business Analyst to join our delivery team. In this role, you will work closely with clients to understand their processes, uncover bottlenecks, translate business needs into clear requirements, and support the design of automation and AI solutions. 

You’ll play a key role in stitching together the business perspective, technical approach, and delivery roadmap, ensuring our solutions actually solve real problems. 

Responsibilities 

• Run discovery workshops to understand current processes, pain points, and opportunities 
• Document AS-IS and TO-BE processes with clarity and structure 
• Translate business requirements into functional specifications for developers 
• Support prioritisation and help shape automation roadmaps 
• Gather and validate data required for business cases 
• Collaborate closely with developers during solution design 
• Support UAT planning, execution, and defect triage 
• Create process-definition documents (PDDs), requirement specs, and user guides 
• Communicate with stakeholders at all levels to ensure alignment 

• Contribute to continuous improvement of delivery methods and documentation standards 

   

Required Skills & Qualifications 

• Bachelor’s degree in business, Engineering, Information Systems, or related field 
• 3-4 years of experience in business analysis, consulting, operations, or similar roles 
• Strong skills in mapping processes and identifying inefficiencies 
• Experience gathering and documenting requirements 
• Excellent communication and stakeholder management abilities 
• Strong analytical thinking and attention to detail 
• Ability to work in fast-paced, ambiguous environments 
• Previous experience in consulting or working directly with clients 

• Comfortable communicating in English, both spoken and writte.

  German language proficiency (C1/C2 or native level) is required for this role, as you will be communicating with German-speaking clients/partners on a daily basis. 

   

Preferred Qualifications 

• Experience with data analysis, automation, RPA, Process Mining, or AI-led transformation projects 
• Understanding of basic technical concepts (APIs, data flows, system integrations) 
• Experience working with tools like Miro, Visio, Lucidchart, or process mining platforms 

• Exposure to software development lifecycle (Agile/Scrum preferred) 

   

Who You Are 

• A clear communicator who can simplify complexity 
• Curious, structured, and naturally analytical 
• Comfortable engaging with both technical and non-technical teams 
• Someone who loves solving problems and asking “why does it work like that?” 
• A team player who takes ownership and drives work forward

We are looking for a System Analyst with experience in telecom and IT projects to join a project for a telecom operator. You will be responsible for analyzing business needs, designing system architectures, and working closely with cross-functional teams to deliver effective solutions.

Key Responsibilities:

• Study and analyze the architecture and interaction of existing telecom, IT, and BSS systems
• Analyze business needs of internal/external clients, consider possible limitations, and design solution architecture
• Provide expert evaluation of project documentation (briefs, concepts, etc.)
• Align requirements between internal/external stakeholders and other involved parties
• Analyze complex business processes and model them using UML or BPMN

• Design system architecture and define detailed system requirements

   

Qualifications:

• Higher education, preferably in Information Technology, Computer Science, or Applied Mathematics
• Experience in telecom domain
• Experience working with systems such as Billing, CRM, DWH, and others
• At least 3 years of experience as a System Analyst in IT projects
• Knowledge of telecommunications networks (GSM, GPRS, EDGE, CDMA, etc.) and TCP/IP, Ethernet, IP infrastructure is a plus
• Understanding of REST architecture and basics of DBMS
• Experience with Jira, Confluence, and Enterprise Architect
• Strong analytical thinking, ability to gather, formalize, and document business requirements within a project/task
• Ability to adapt quickly to changing requirements and technologies
• Project management skills: project planning, RACI matrices, conducting meetings, documenting meeting notes
• Ability to effectively collaborate with different company departments (emails, meetings, tasks) and take responsibility for delivering results

• Strong communication and stakeholder management skills

   

Would be a plus:

• Experience with MS Project
• Experience with large-scale projects and working with multiple enterprise-level systems

A leading Ukrainian research company, recognized internationally for advanced research in fine organic synthesis and the development of preparative methods for organic compounds (with applications in pharmaceuticals and biotechnology), is looking for a Business Analyst to strengthen the Odoo ERP implementation team.

Requirements:

• 1+ year of experience in CRM/ERP administration or implementation, or entry-level Business Analyst experience
• Strong analytical skills: requirements gathering, analysis, and solution design
• Excellent communication skills, ability to work with stakeholders at all organizational levels
• Understanding of system integrations and ability to prepare technical specifications
• Confident user of cloud services, Jira, Google Workspace, and MS Office
• Experience with Figma, Camunda, Miro, and similar tools
• Skills in process visualization and stakeholder presentations
• English level: Intermediate or higher
• Knowledge of BPMN, UML, and business process modeling approaches
• Understanding of the full business process lifecycle and change management
• Familiarity with different project methodologies

Responsibilities:

• Participation in ERP system implementation and ongoing support
• Continuous analysis and optimization of business processes through IT solutions
• Requirements gathering from management and staff
• BPMN process modeling, use case development, integration and functional documentation
• Solution design and preparation of technical tasks for ERP
• Documentation and formalization of company processes
• Functional decomposition and change request analysis
• Identifying improvement opportunities and proposing solutions
• Reporting on project progress and presenting prototypes and final solutions

We Offer:

• Military reservation (booking)
• Official employment and full social guarantees
• 8-hour working day
• Full equipment for efficient work
• Partial dental cost compensation (on-site clinic)
• Subsidized meals at the company cafeteria
• Shuttle service to/from Lisova metro station

About BotsCrew

BotsCrew helps companies transform how they work using AI. We design and deliver AI-powered solutions that solve real business problems — from automation and data analysis to entirely new AI products. You’ll join a team that moves fast, works on cutting-edge technology, and partners with global brands to make AI real.

Role Overview

We’re looking for a Business Analyst (Middle level) who is ready to take ownership of client-facing work at the intersection of business, product, and AI-driven solutions. In this role, you’ll work directly with US-based clients, founders, and delivery teams to understand business goals, define solution scope, and drive accounts from discovery through execution.

You will act as a key point of contact for assigned accounts, combining business analysis with elements of account management and product ownership. This role goes beyond documentation — you’ll influence decisions, align stakeholders, and help shape AI-powered products that deliver measurable business impact.

This role is ideal for someone who wants to grow into an Account Strategist position and take real responsibility for client success, not just execution support.

What You’ll Do

• Support Requirements Gathering
   
  • Lead and co-lead client interviews, discovery calls, and workshops to uncover business goals, constraints, and success metrics.
  • Analyze and structure business processes, pain points, and opportunities for AI-driven solutions.
  • Own the creation of user stories, process diagrams, functional requirements, and prioritization inputs.
     
• Collaborate with Founders & Teams
   
  • Act as a key communication bridge between clients, founders, and delivery teams.
  • Ensure business needs are clearly understood by technical teams.
  • Proactively identify gaps, risks, and misalignments and drive resolution. 
     
• Work with US Clients & New Business
   
  • Communicate directly with US-based clients, including enterprise and well-known brands.Take ownership of parts of the account relationship, including ongoing alignment, expectation management, and follow-ups.
  • Assist in tailoring AI solutions to specific industry and client needs.
     
• Contribute to AI Product Development
   
  • Research AI tools, frameworks, and market trends.
  • Help prepare feature specifications and test scenarios.
  • Support quality checks and collect feedback for improvement.
     

• Learn & Grow

   

  • Build skills in account ownership, product thinking, and AI solution design.
  • Learn to translate business challenges into AI-powered solutions.
     

What We’re Looking For

• Experience & Education:
   
  • 3+ years in business analysis, product,account management or tech-related roles.
  • Proven experience working on client-facing projects, including direct communication with external stakeholders.
  • Degree in business, technology, or a related field (or equivalent practical experience).
     
• Skills:
   
  • Fluent English is a must.
  • Strong business analysis and problem-structuring skills.
  • Experience working with cross-functional teams (engineering, product, delivery).
  • Strong communication and presentation abilities.
  • Curiosity about AI and digital products.
  • Highly organized, detail-oriented, and proactive.
  • Comfortable using tools like Google Docs, Excel, and ChatGPT.
     
• Mindset:
   
  • Ownership-driven: takes responsibility for outcomes, not just tasks.
  • Eager to learn and grow in a fast-paced, innovative environment.
  • Collaborative, open-minded, and adaptable, able to challenge ideas constructively.
  • Motivated to grow into account strategy and product ownership roles.
     

Why Join Us

• Work directly with founders on real AI projects.
• Collaborate with leading US brands on impactful AI digital transformation initiatives.
• Learn from industry experts in AI and product development.
• Be part of a team building technology that’s shaping the future.
• Flexible working hours and the option to work remotely.
• 20 working days of paid vacation plus 5 days of paid sickness
   

How to Apply

Please send your CV and a 60-second video in English introducing yourself and explaining why you’d like to join this role.

If you are a current student or alumnus of the Faculty of Applied Sciences at the Ukrainian Catholic University (UCU) or UCU Business School, you can fast-track your application by starting your video with “UCU”.

Drive finance ERP solutions for complex, high-load digital products

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an experienced Business Analyst (ERP Finance) to support and develop finance-related ERP workflows within complex, high-volume transactional environments.

In this role, you will work closely with finance, operations, payments, and product teams, translating business needs into clear functional requirements and supporting the development of effective ERP solutions.

Your key responsibilities will include:

• Gather, document, and validate business requirements from stakeholders across finance, operations, payments, and product teams.
• Be responsible for end-to-end financial workflows for high-load transactional products, including operations and finance analytics and reporting.
• Define functional specifications for the Finance ERP system.
• Collaborate with developers, architects, and system integrators to shape requirements, data models, and diagrams.
• Lead stakeholder sessions to map business processes and identify system needs.
• Document system behavior, workflows, data dictionaries, and training materials for ERP end users.
• Stay informed of regulatory, tax, and operational changes that impact financial systems.
  
   

It’s a match if you have:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP or finance systems.
• Experience working with high-volume transactional systems.
• Strong understanding of financial controls, reconciliation processes, and compliance.
• Experience designing or working with ERP systems (custom or commercial).
• Familiarity with Agile/Scrum environments and software product life cycles.
• Upper-Intermediate level of English (written and spoken).
  
   

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
   

Send over your CV now — we’d love to get to know you better!