Jobs Business Analyst

Dataforest is looking for a Business analyst to join our team. If you're looking for a challenging project and a friendly, supportive team, you've come to the right place to send your resume.

Skills requirements:
- 2+ years of experience in system, functional, or business analysis;
- English: Advanced and higher;
- Practical experience with key business analysis techniques and requirement management tools;
- Understanding of SDLC and agile development processes;
- Knowledge of business process modeling;
- Proficiency in identifying and translating business needs into clearly defined requirements;
- Experience in drafting functional / business / system requirement specifications;
- Experience in working with stakeholders and requirements elicitation;
- Critical thinking and problem-solving skills;

- Ability to decompose complex requirements into manageable tasks;

- Understanding of web development concepts and technologies.
- Excellent interpersonal and communication skills.

Nice to have:
- Experience in using SQL;
- Experience with integration projects.

Responsibilities:
- Communicating with stakeholders to identify their needs and clarify requirements;
- Analyzing, validating, grooming and documenting requirements to the projects;
- Visualizing business processes and preparing data models for the software projects;
- Advising stakeholders on the common practices and possible product solutions;
- Performing competitor and market analysis, assisting in developing product ideas;
- Communicating project vision and coordinating development with engineering teams;
- Participating in presales and estimates.

We offer:

- Opportunity to work with the high-skilled engineering team on challenging projects;

- Interesting projects with new technologies;

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities, corporate events.

MINT is the leader in Advertising Resource Management (ARM) software, driving marketing transformation in the age of agentic AI. At the core of our innovation is an open enterprise platform that deploys autonomous AI agents to augment human teams across the marketing and advertising value chain, connecting marketing performance with enterprise growth and real business impact.

Thanks to a diverse team of over 300 professionals worldwide, we integrate technology, data, and agentic intelligence to redefine how global brands and agencies plan, execute, and optimize their advertising investments.

With the recent acquisitions of technology leaders Redmill Solutions and info³, MINT has further expanded its unified ecosystem, completing the long-awaited connection of media planning, buying, and execution within one intelligent environment.

Augmenting Advertising Intelligence. For more information, visit mint.ai.

The Role

We are seeking a Functional Analyst to join our innovative Product department.

In this role, you will act as a strategic bridge between business needs and technical execution, ensuring that our Reporting (Dashboarding & Data Exploration) and Data Import modules effectively support our customers’ analytical and operational goals.

You will work cross-functionally with Product Managers, Engineers, Designers, and business stakeholders to translate complex requirements into clear, actionable insights and deliver impactful data-driven product improvements.

We offer a consultancy engagement, not an employment contract. The selected consultant will work independently, bringing their specialized knowledge and experience to our projects.

Responsibilities

• Collaborate closely with the Product Manager to translate business requirements into actionable user stories and technical specifications.
• Maintain and continuously refine the product backlog, ensuring alignment with business priorities, team capacity and priority agreed with PM.
• Participate actively in all Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) to support smooth delivery and clear communication.
• Bridge the gap between business needs and technical implementation, ensuring that development outcomes meet functional requirements.
• Keep all product and process documentation accurate, up to date, and easily accessible for both technical and non-technical stakeholders.
• Work cross-functionally with Customer Success, Design, Sales and other teams to gather feedback, clarify requirements, and ensure a consistent product vision.
• Support the development team in understanding the business context and expected outcomes of new features or improvements.
• Analyze and validate functional requirements, identifying dependencies, risks, and potential impacts on existing systems.
• Assist in user acceptance testing (UAT) and help ensure that deliverables meet business and quality expectations.
• Contribute to continuous improvement of Agile processes and product development workflows.

This role will be a great fit if you have:

• Bachelor’s or Master’s degree in Business Analytics, Data Science, Computer Science, Marketing, or a related field.
• 3-4 years of experience as a Business Analyst / Functional Analyst, preferably within SaaS or advertising technology domains.
• Strong analytical and problem-solving skills; proven track record in data-informed decision-making.
• Experience working in Agile environments alongside product and engineering teams.
• Excellent communication and presentation skills, with the ability to translate complex technical insights for business audiences.
• Working knowledge of digital marketing, advertising platforms (e.g., Google Ads, Meta Ads, DSPs), and resource optimization is highly desirable
• Proficiency with Atlassian tools including Jira Cloud, Confluence, and Jira Product Discovery.
• Understanding of feature slicing patterns and backlog refinement best practices.

Interview Process

Candidates can expect the following steps in our interview process:

• HR Video Interview (30 minutes): A virtual interview with HR to provide an overview of the company and the role, as well as to gain insight into your experience and background
• Technical Interview with Hiring Manager (45 minutes): a virtual video interview focused on the technical aspects of the role, where the hiring manager will dive into your specific skills and experience
• Interview with Head of Department/other key individuals (1 hour, if feasible in-person): an interview with the Head of Department or other key individuals relevant to the role, such as team members or colleagues from other departments. This will give you a broader perspective on the position (and an opportunity to visit the office).
• Offer: after completing the interview process, successful candidates will receive an offer.

MINT is committed to a diverse and inclusive workplace. MINT AI is an equal opportunity employer and does not discriminate on the basis of age, race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, immigration status, medical condition, protected veteran status, disability, genetic information, political views or activity, or other legally protected status.

Hello, future colleague!

At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.

Now we’re looking for a Product Analyst (Slots) who will work at the intersection of product, analytics, and commercial performance. This role is focused on deep performance analysis, GEO strategy, and post-release optimization of our games.

Requirements:

• 3+ years of experience in B2B iGaming (provider side preferred).
• Strong understanding of slot mechanics and game design fundamentals.
• Experience analyzing competitor products in detail.
• Experience working with multiple GEOs and adapting strategies accordingly.
• Experience working with product performance metrics (GGR, RTP, ARPU, retention).
• Experience with A/B testing and data-driven product decisions.
• Analytical mindset and ability to work with structured data.
• Ability to turn research into practical product recommendations.
• Strong communication skills.

• English B2+.

   

Key Responsibilities:

• Analyze game performance: GGR, RTP, retention, engagement.
• Evaluate whether our games generate expected revenue across different GEOs and operators.
• Conduct A/B tests and suggest improvements based on data.
• Analyze competitor slot games, mechanics, themes, and market trends.
• Provide recommendations on UI, features, and game positioning.
• Identify priority GEOs and operators based on performance.
• Support marketing and account teams with insights and market direction.

• Prepare clear reports and strategic recommendations for Product team.

   

We Offer:

• Flexible working hours.
• Modern Mac equipment.
• Performance-based bonuses tied to client portfolio growth.
• Opportunity to influence and shape a new business direction.
• Career growth within a team of iGaming professionals.
• International conferences and industry events.
• Supportive, transparent team culture with minimal bureaucracy.
• Time-off policy that fits real life (paid vacation, sick leave, public holiday).
• Benefits for employees.

Required Qualifications:

• 3+ years of experience as a Business Analyst, preferably in cloud software or CRM environments.
• Solid understanding of cloud platforms and CRM systems such as Salesforce, HubSpot, Pipedrive, etc.
• Proven ability to gather, analyze, and document business requirements and user stories.
• Experience with Agile methodologies and product lifecycle processes.
• Excellent communication skills and strong written command of English.
• Ability to collaborate across engineering, sales, and marketing teams.
• Strong analytical thinking and attention to detail, with experience in working with large datasets.
• Familiarity with BI tools and data visualization is a plus.
• Bachelor’s degree in IT, Business, Engineering, or equivalent experience.

• Experience with AI/ML-based CRM automation or integration projects is an advantage.

   

Key Responsibilities:

• Collect and analyze business requirements from stakeholders, including clients, sales, and internal teams.
• Document workflows, prepare detailed specifications, and write clear user stories.
• Collaborate with UX designers, developers, and architects to ensure accurate solution delivery.
• Support backlog grooming and feature prioritization in alignment with business goals.
• Conduct market and competitor research to support product and business strategies.
• Facilitate testing and validation of product features before release.
• Provide ongoing analysis of product performance and prepare analytical reports.

• Ensure all deliverables meet security, privacy, and compliance standards.

   

Perks & Benefits:

• 24 paid vacation days
• Flexible schedule and top-tier working conditions
• Competitive salary
• Full remote work

• Young, talented, and ambitious team culture

   

Language Requirements:
🇺🇦 Ukrainian – Native
🇬🇧 English – Advanced

About Proxima Research:
With over 30 years of expertise, Proxima Research is a trusted international partner in delivering advanced data and technological solutions to the healthcare and pharmaceutical sectors. We serve over 400 clients in 47 countries, offering services in CRM/ETMS support, HCP/HCO data management, BI implementation, multi-channel marketing, research, and consulting.

Job Title: Senior Business Analyst (Full-Time, Remote)

Location: Fully Remote

Position Type: Full-Time

About Us:

OrangeUni is a forward-thinking company dedicated to delivering cutting-edge digital solutions. We value innovative ideas, meticulous attention to detail, and a deep understanding of user needs. We are looking for a Senior Business Analyst (BA) to join our team to ensure our projects are well-defined, aligned with business goals, and successfully delivered. If you have strong analytical skills, excellent English proficiency, and the ability to thrive in a dynamic, remote environment, we’d love to connect with you!

Position Overview:

As a Senior Business Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You’ll work closely with stakeholders, developers, and designers to gather and document requirements, ensure clarity, and facilitate smooth project execution. Your expertise will help us create products that meet user expectations and drive business success.

Key Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements, ensuring they align with organizational goals.
• Create and maintain detailed documentation, including business requirements documents (BRDs), user stories, process flows, and functional specifications.
• Facilitate communication between business stakeholders and the development team to ensure clear understanding and alignment on project scope and objectives.
• Assist in defining project scopes, timelines, and deliverables, ensuring realistic planning and execution.
• Conduct gap analyses to identify opportunities for improvement and areas requiring optimization.
• Translate complex business needs into actionable technical requirements and solutions.
• Participate in regular team meetings, including sprint planning, retrospectives, and project reviews.
• Ensure deliverables meet business needs by assisting in testing phases, including UAT (User Acceptance Testing) and validation of requirements.
• Identify and mitigate risks related to project requirements or scope changes.
• Suggest process improvements and best practices to enhance project outcomes.

Required Skills and Experience:

• 5+ years of experience as a Business Analyst, with a focus on web and software development projects.
• Strong understanding of business analysis methodologies and tools.
• Experience in creating and managing BRDs, user stories, and functional documentation.
• Familiarity with tools like Jira, Confluence, Monday.com, or similar project management platforms.
• Exceptional communication and interpersonal skills, with professional-level English proficiency.
• Proven ability to work independently in a remote environment, with excellent time management skills.
• Strong problem-solving skills and a keen eye for detail.
• Ability to analyze and translate business needs into technical requirements effectively.

Nice to Have:

• Experience working in an agile development environment.
• Proficiency in creating Business Process Model and Notation (BPMN) diagrams using tools like Lucidchart.
• Familiarity with wireframing and prototyping tools such as Figma or Balsamiq.
• Basic knowledge of software development concepts and technologies.
• Previous experience in the digital product development industry.
• Understanding of data analysis tools and techniques for reporting and decision-making.
• Experience testing websites, including functional and usability testing.

What We Offer:

• A fully remote role with flexible working hours.
• The opportunity to work on innovative projects alongside a collaborative and talented team.
• Competitive part-time/freelance compensation, based on experience.
• Room for professional growth and long-term opportunities within the organisation.

If you are passionate about creating meaningful solutions and driving business success, we want to hear from you!

Apply today and join the OrangeUni team as our next Business Analyst!

The candidate must have at least 1 year of hands-on experience with Terrasoft / Creatio CRM and proven experience in the banking domain.
 

Responsibilities:

• Conduct client interviews to identify and gather business requirements.
• Perform pre-project research, analyze and formalize business needs.
• Develop and align project documentation with clients, including Implementation Concepts, Technical Designs, Specifications, User Stories, Test Cases, Use Cases, etc.
• Set tasks for the development team and ensure the delivered functionality meets technical and client requirements.
• Conduct acceptance and regression testing.
• Train end users on system functionality and usage.
• Provide technical support and client consulting during project go-live and initial operation stages.
• Model and describe business processes using BPMN notation and create UML diagrams.
• Actively participate in sprint planning and maintain the project backlog.
• Collaborate with the technical lead to define the architecture of the project solution.
• Prepare and deliver demos of implemented functionality.

Requirements:

• Experience with Creatio (BPM’online) as an administrator or advanced user.
• 3+ year of experience in business/system analysis (preferably in an IT integrator or banking environment).
• Hands-on experience with IT system implementation in banking or financial institutions (understanding of banking business processes is essential).
• Experience in requirements elicitation (external client-facing experience is a plus).
• Experience in implementing or enhancing IT systems (preferably for external clients).
• Strong documentation skills (BRD, FSD, Implementation Concepts, Technical Designs, Specifications, User Stories, Test Cases, Use Cases).
• Knowledge of relational databases and SQL.
• Proficiency in specialized tools (MS Visio, MS Project, Jira, Confluence, etc.).
• Understanding of software development methodologies and Agile/Scrum principles.
• Experience working with data formats such as JSON, XML, and APIs (SOAP/REST).
• Systems thinking and skills in functional decomposition.
• Experience in manual testing of complex software systems.
• Direct collaboration with development teams (task setting, monitoring, testing).
• Business process modeling using BPMN notation.

Would be a plus:

• Background in automating business processes in banking, finance, or telecommunications.
• Creatio (BPM’online) certifications.
• Familiarity with UX tools (Axure, Balsamiq, MS Visio, Sketch, InVision, etc.).
• Experience with CRM systems (Siebel, Salesforce, MS Dynamics, etc.).
• Skills in web services testing tools (Postman, SoapUI, Fiddler).
• Basic understanding of programming languages (JS, C#, HTML, CSS).

• Experience with version control systems (e.g., SVN, GIT).

   

  We offer:

• Competitive compensation.
• Full equipment for remote work.
• Full remote setup, with the option to work from our Kyiv office (Business Center Europe Plaza, near the metro).
• Corporate English classes via Zoom (fully covered by the company).
• Paid time off, vacation, and 100% paid sick days.
• Additional New Year holidays.
• Opportunities to impact the direction of projects and product growth.
• Interesting and large-scale projects.
• Dynamic, professional team.
• Supportive and responsive management.

Join the Fintech Core team building a white-label modular platform that powers digital banks, payment systems, and fintech products across Europe, North America, and MENA regions
 

As a System Analyst on the Fintech Core project, you will define technical architecture, system specifications, and integration designs for a white-label modular fintech platform that enables rapid creation of digital banking and payment products.
 

The platform provides a complete technology stack including general ledger, middleware, mobile/web applications, and extensive third-party integrations for KYC, payments, card issuance, and compliance. You'll work closely with Business Analysts, Solution Architects, and Engineering teams to translate business requirements into detailed technical specifications, design robust system architectures, and ensure seamless integration across microservices while maintaining regulatory compliance and enterprise-grade security.

This role offers hands-on experience designing financial systems at scale, with exposure to payment processing, card networks, digital wallets, cross-border transactions, and regulatory compliance frameworks serving multiple fintech implementations globally.

Responsibilities
 

• Analyze and document system requirements for platform modules including payments, card issuance, digital wallets, accounts, ledger management, and compliance systems
• Translate business requirements into detailed technical specifications, API contracts, database schemas, and integration architectures
• Design data models, entity relationships, and data flow diagrams for transactional and financial systems with appropriate normalization and performance considerations
• Define integration patterns and technical specifications for connecting with payment processors, KYC/AML providers, card issuers, and open banking platforms
• Document system behaviors using sequence diagrams, component diagrams, deployment architectures, and API specifications (OpenAPI/Swagger)
• Collaborate with Solution Architects to ensure system designs align with microservices architecture patterns, scalability requirements, and technical best practices
• Define non-functional requirements including performance benchmarks, security controls, data retention policies, and audit trail specifications
• Facilitate technical design workshops with Engineering teams to review system specifications, validate implementation approaches, and identify technical risks
• Create comprehensive system documentation in Confluence covering technical flows, component interactions, message formats, and infrastructure requirements
• Support QA teams by defining system integration test scenarios, technical acceptance criteria, and end-to-end testing strategies
• Analyze system performance bottlenecks and propose optimization solutions for high-throughput financial transaction processing
• Ensure all technical specifications maintain regulatory compliance requirements (PCI DSS, GDPR, PSD2) and financial data security standards
• Maintain traceability between business requirements, system specifications, technical implementations, and test cases
• Participate in sprint planning, technical refinement sessions, and architecture review boards to ensure alignment between product vision and technical execution

Professional skills are required:
 

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

   

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

   

• Experience with microservices architecture, API design, and distributed systems

   

• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

   

• Knowledge of database design and data modeling for transactional systems

   

• Understanding of integration patterns, message queues, and event-driven architectures

   

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

   

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

   

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

   

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

Technical Skills

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

• Experience with microservices architecture, API design, and distributed systems
• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

• Knowledge of database design and data modeling for transactional systems

• Understanding of integration patterns, message queues, and event-driven architectures

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

   

Domain Knowledge

• Understanding of core banking concepts: accounts, transactions, balances, ledgers, reconciliation

   

• Knowledge of payment flows: domestic/international transfers, card payments, digital wallets

   

• Familiarity with KYC/AML processes and regulatory compliance requirements

   

• Understanding of financial data security standards (PCI DSS, GDPR)

   

• Experience with fintech product features: onboarding, card issuing, FX, acquiring

Analytical & Documentation Skills

• Excellent analytical thinking and problem-solving abilities

• Strong technical writing skills with attention to detail

• Ability to translate complex business requirements into technical specifications

• Experience with UML, BPMN, or similar modeling notations

• Proficiency with documentation tools (Confluence, Notion, or similar)

• Experience with requirements management and traceability

Skills will be a plus:
 

• Experience with white-label or multi-tenant system architectures

• Knowledge of blockchain and cryptocurrency integrations

• Familiarity with regulatory frameworks (PSD2, Open Banking, MiFID)

• Experience with performance testing and system optimization

• Understanding of DevOps practices and CI/CD pipelines

• Previous experience with modular platform architecture

• Knowledge of financial compliance and audit requirements

• Experience with data migration and system integration projects

Project description:

Fintech Core is a white-label modular fintech solution designed for rapid creation and launch of digital banking and payment products. It provides a comprehensive, turnkey platform that enables businesses to build neobanks, digital wallets, payment systems, and other fintech products within 3 months rather than years. The solution includes a complete technology stack: a robust general ledger platform, middleware layer, customizable frontend applications for iOS/Android/Web, and extensive third-party integrations for KYC, payments, card issuance, and compliance. Unlike traditional SaaS offerings, Fintech Core provides full access to source code, eliminating vendor lock-in and enabling deep customization.

The platform is built on microservices architecture with modular components that can be independently scaled and customized. It supports multi-currency operations, cross-border payments, card issuing, account management, transaction processing, compliance monitoring, and back-office orchestration. The solution is PCI & DSS compliant and designed to meet regulatory requirements across multiple jurisdictions.

Project stage: Active development and continuous enhancement. The platform is mature with multiple successful implementations but undergoes constant evolution to incorporate new regulatory requirements, payment integrations, and fintech capabilities. Quality, scalability, and compliance are paramount priorities.

The size and the structure of the PROJECT team:

Cross-functional team including Product Owners, Business Analysts, System Analysts, Frontend/Backend Developers, QA Engineers, DevOps, Security Specialists, and Compliance Consultants. The team operates in an Agile environment with close collaboration between technical and business functions.

Sigma Software provides high-quality services in software development, graphic design, testing, and support. Our solutions deliver value across diverse industries, including automotive, telecommunications, aviation, advertising, gaming, banking, real estate, healthcare, and others.

We are seeking a qualified Senior Business Analyst / Proxy Product Owner with extensive experience in data-driven projects of varying complexity, ideally with a strong background in Data Warehouse (DWH) development and BI reporting to join an internal company project.

In this role, you will play a key part in strengthening our Data Platform, enhancing data quality, and driving strategic initiatives through effective requirement gathering, in-depth problem analysis, and close collaboration with both internal and external stakeholders. This position combines classic business analysis with hands-on work involving data, dashboards, and analytical tools.
 

Responsibilities:

• Collaborate closely with stakeholders to gather, refine, and prioritize business requirements aligned with strategic objectives
• Work closely with product owners, development teams, QA engineers, and designers to ensure clear understanding and implementation of business requirements
• Analyze existing business processes and systems to identify areas for improvement and propose innovative solutions
• Create detailed documentation including process flows, user stories, and other artifacts to effectively communicate requirements and solution designs
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying real needs
• Develop and maintain BI dashboards and regular analytical reports using Apache Superset, and occasionally Power BI, Tableau
• Create report prototypes and analytical visualizations independently when needed
• Contribute to the automation, standardization, and optimization of reporting processes
• Conduct demo sessions for stakeholders and prepare user documentation to facilitate adoption of delivered solutions
   

Requirements:

• 4–5 years of professional experience as a Business Analyst
• Practical experience with BI tools (Superset, Power BI, preferably Tableau)
• Experience in building and presenting dashboards
• Strong understanding of iterative ways of working, especially Scrum
• Upper-Intermediate level of English
   

Will be a plus:

• Experience on data-intensive projects involving BI solutions, reporting, and data platform development
• Experience participating in the development of a Data Warehouse/SSA layer
• Experience building BI prototypes or POCs independently before involving developers
• Confident SQL skills
• Solid understanding of data modeling principles
   

Personal profile:

• A proactive mindset and the ability to dive deep into complex business problems
• Proven problem-solving and conflict resolution skills
• Strong results-oriented mindset
• Excellent communication skills, both written and verbal

A stable Ukrainian software company (since 2012, delivering CRM/ERP, web & mobile solutions to clients in 35 countries) is looking for an IT Business Analyst.

REQUIREMENTS:

- 1+ years of professional experience in business analysis / related field;

- Understanding of basic requirements documentation techniques (User Story, Acceptance Criteria, Use Case);

- Proficient in English (Upper-Intermediate level or higher);

- Communication skills, empathy, initiative, analytical thinking.

COMPANY OFFERS:

- Employment under a gig-contract (with SSC payments included);

- Flexible working hours (09:00-10:00 to 18:00-19:00) with a lunch break, weekdays only;

- 20 working days of paid vacation per year;

- Paid sick leave;

- Medical insurance;

- Paid gym;

- Payment for courses and trainings;

- Career development and professional growth;

- Paid lunches or parking (choice provided);

- Tea, coffee, water, snacks in the office;

- Office located near «Vasylkivska» metro station with Starlink and uninterrupted power supply;

- Access to a comfortable business center bomb shelter (also the metro is nearby).

System / Business Analyst - Telecom Product Team

We’re looking for a System / Business Analyst to join our Telecom product team - the people behind developing and supporting our internal platforms.

If you enjoy working at the intersection of business and technology, taking ownership from concept to production, and diving deep into new technical topics - this role is for you 🚀

🔍 What You’ll Be Doing

• Lead new integrations - from idea to full production release (as part of the current product roadmap).
• Create technical documentation from scratch: BRDs, SRSs, API specs, and admin guides.
• Keep existing documentation relevant and up to date.
• Collaborate with internal client systems to define integration requirements.
• Build and maintain the product’s event library (event model) and knowledge base

🧠 What We’re Looking For

• 3+ years of experience as a System/Business Analyst in IT projects.
• Strong experience documenting and structuring requirements using use cases, user stories, functional decomposition, and state modeling.
• Proficiency in UML (activity, sequence, state, use case, component diagrams).
• Solid understanding of REST APIs, HTTP, and SMPP.
• Proven ability to write clear, detailed, and practical technical documentation.

💬 Soft Skills That Matter

• Systems thinking and a structured mindset.
• Client-oriented approach when supporting internal systems.
• Excellent communication skills - you can bridge the gap between technical and non-technical stakeholders.
• Ability to multitask effectively across different contexts.

⚙️ Tools We are using

• Requirements management: Confluence, Jira, GIT, CI/CD
• Analysis: SoapUI, Postman, IntelliJ IDEA, SQL Developer

This role has a strong emphasis on system analysis, including work with system requirements, integrations, APIs, and data flows, as well as close collaboration with engineering teams.

Technical skills needed:

• 4+ years of experience in a role Business or System or Functional Analyst;
• Proficient in writing User Stories, Use Cases, Functional and Non-Functional requirements, system diagrams, wireframes;
• Experience of working with Restful APIs (writing requirements, API usage);
• Experience in Microservices architecture;
• Experience of working with Agile methodologies (Scrum, Kanban);
• Solid knowledge in DB and SQL;
• Knowledge of UML, BPMN;
• Understanding of key UX/UI practices and processes;
• Understanding of software development lifecycle;
• Understanding of architecture of WEB-based application;
• English Upper-Intermediate or higher.

Soft Skills:

• Excellent communication and presentation skills;
• Proactiveness;
• Organized, detail-oriented with ability to keep overall solution in mind;
• Comfort working in a fast-paced environment, running concurrent projects and manage BA work with multiple stakeholders;
• Good time-management skills, ability to handle multitasking activities.

As a plus

• Experience in writing requirements for reporting system, dashboards, DWH, ETL, etc
• Experience in enterprise software development or finance domain;
• Experience in delivery of desktop and web-applications;
• Experience of successful system integration project.

Responsibilities:

• Participation in discovery phases and workshops with Customer, covering key business and product requirements;
• Manage project scope, requirements management and their impact on existing requirements, defining dependencies on other teams;
• Creating business requirements, user stories, mockups, functional specifications and technical requirements (incl. flow diagrams, data mappings, examples);
• Close collaboration with development team (requirements presentation, backlog grooming, requirements change management, technical solution design together with Tech Lead, etc.);
• Regular communication with internal (Product, Account management, Business teams) and external stakeholders (Partners, Customers);
• Preparing UAT scenarios, validation cases;
• User Acceptance Testing;
• Demo for internal stakeholders;
• Creating documentation (user guides, technical guides, presentations).
   

Project Description:

Wireless Standard POS (Point-Of-Sales) (www.b2bsoft.com) is our retail management solution for the Telecom Market.

It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations.

It is simple to learn, easy to use and as operation grows, more features can be added on.

Our system can optimize and simplify all processes related to retail in this business area.


 

Few things that our product can do:

• Robust Online Reporting
• Repair Management Software
• 3rd Party Integrations
• Customer Connect Marketing
• Time and Attendance
• Carrier Commission Reconciliation

As a Business Analyst/ System Analyst, you will be the liaison between the lines of business and the Development team, have the opportunity to work on a very complex product with microservice architecture (50+ for now) and communicate with Product, QA, Developers, Architecture and Customer Support teams to help improve product quality.

PIN-UP Global is an international company specializing in developing and implementing advanced technologies, B2B solutions, and innovative products.

We ensure certification and licensing of our products, providing customers and partners of the holding company with high-quality and reliable solutions.

We’re looking for a sharp and driven Senior Business Analyst to join our team!

Requirements:

– 5+ years of experience as a Business Analyst, with proven expertise in requirements elicitation, analysis, and documentation in complex environments.
– In-depth knowledge of business analysis best practices, including writing user stories, acceptance criteria, and creating process flow diagrams.
– Experience with various requirement management frameworks and tools like Jira, Confluence, or equivalent.
– Practical experience conducting workshops, stakeholder interviews, and brainstorming sessions to gather and prioritize requirements.
– Strong experience with data analysis and modeling techniques, including interpreting complex datasets and translating them into actionable insights.
– Proven ability to identify gaps in processes or systems and propose effective business solutions.
– Hands-on experience creating and managing backlogs in Agile/SAFe environments, ensuring high-quality refinements and readiness for development.
– Experience of work on cross-functional projects, particularly in FinTech domains like payment systems, transfers, accounting systems or digital wallets.
– A candidate should have proven, hands-on experience in developing, securing, and maintaining payment card, blockchain and cryptocurrency projects.
– Understanding of financial products, particularly in areas such as accounting systems for payment solutions.
– Experience working with or analyzing payment processing systems, including blockchain-based solutions.

Will be plus:
– Experience with accounting systems, Card Issuing systems would be a plus.
– Knowledge of compliance and regulatory requirements in the FinTech industry.
– Experience with Payment Systems (any/few of these options: crypto payments, cards payments, SWIFT/SEPA payments)
– Familiarity with user flows and customer experience in payment platforms or transfer services, with a focus on delivering seamless and secure transactions.
– A genuine interest in financial innovation and emerging trends.

Responsibilities:

Stakeholder and Cross-Team Communication.
- Act as the main liaison between business stakeholders and development teams to translate business needs into actionable requirements.
- Actively contribute to the long-term strategic planning and development of the Accounting System project. Support the Product Owner in maintaining and updating the project roadmap in Jira to ensure alignment with business initiatives. Own and manage the jira backlog, ensuring it is well-groomed and prepared at least one sprint ahead to facilitate smooth sprint planning. 
- Facilitate effective communication across teams to ensure alignment on business goals and technical implementation.
- Represent business requirements and progress in leadership meetings, ensuring alignment on priorities and objectives.
 

Requirements Gathering and Analysis
- Collaborate with stakeholders to identify and clarify business needs and translate them into detailed functional and non-functional requirements.
- Analyze and model current and future state processes to identify opportunities for improvement and efficiency.
- Ensure requirements are prioritized, structured, and aligned with business objectives.

Sprint Support and Backlog Management
- Collaborate with Product Owners and development teams to refine and manage the product backlog, ensuring items are ready for development.
- Assist in sprint planning sessions by ensuring clear requirements and priorities for the sprint.
- Continuously review and refine backlog items to ensure alignment with evolving business needs.
- Actively support sprint ceremonies, including daily stand-ups, backlog grooming, and retrospectives, providing clarification on requirements when needed.

Project Documentation and Knowledge Management
- Maintain up-to-date documentation in Confluence, ensuring all requirement-related information is easily accessible and current;
Collaboration with Technical Teams.
- Work closely with developers and QA teams to ensure requirements are fully understood and implemented correctly.
- Provide ongoing support during the development and testing phases, answering questions, and clarifying requirements.
- Validate developed features against business needs and requirements to ensure they meet acceptance criteria.

Risk Management and Issue Resolution
- Proactively identify potential risks or issues that could impact requirement fulfillment or project timelines.
- Act as a problem solver to address requirement-related challenges and ensure delivery stays on track.

What are the conditions and bonuses?

🍀An exciting and challenging job in a fast-growing product holding, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc;

🤝Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;

🧑‍💻Laptop & all necessary equipment for work according to the holding standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨‍⚕Medical insurance;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🤸‍♀Sport benefit;

🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc;

🎳Company events, team buildings.

About the Role:

We’re building a cutting-edge national digital platform that will power state exam management at scale. This is a high-impact, high-visibility project backed by government institutions. The scope is expected to expand over time, requiring ongoing analytical support, close collaboration with stakeholders, and active participation in shaping future functionality.

About the team:
You’ll join a cross-functional squad including an architect, PM, backend and frontend devs, DevOps, and QA engineers.

Required Qualifications

• Senior-level experience as a Business Analyst.
• Proven experience working on complex and/or government IT projects.
• Strong skills in requirements management and documentation.
• Ability to work effectively under tight deadlines and frequent changes.

• Excellent analytical, communication, and stakeholder management skills.

   

Desired Qualifications

• Experience in governmental or regulatory projects.
• Experience working with system integrations and external dependencies.

Responsibilities

• Collect, analyze, and formalize business and functional requirements.
• Work with evolving and changing requirements in a dynamic environment.
• Prepare, maintain, and support SRS and technical specifications throughout the project lifecycle.
• Participate in requirements clarification sessions with the Client and key stakeholders.
• Collaborate closely with Project Managers, Architects, Development, and QA teams.
• Support and maintain the change management process, ensuring traceability and alignment with business goals.

Location: Remote/Warsaw
Seniority: Mid-Senior
 

Role Overview

We’re looking for a Business & Operations Analyst to drive measurable efficiency across processes, systems, and reporting. You’ll uncover operational bottlenecks, automate workflows, and build actionable dashboards that guide leadership decisions. The ideal candidate blends analytical rigor (SQL/Python/Tableau) with operational tooling (CRM, contact center, CLM) and strong stakeholder management.

Key Responsibilities

• Map core business processes and implement improvements to reduce manual effort and cycle times.
• Build and maintain KPI dashboards (e.g., throughput, SLA adherence, backlog health, cost-to-serve) in Tableau/Excel.
• Analyze multi-system data (CRM, finance, call center, CLM) to identify inefficiencies and recommend fixes.
• Lead/coordinate tool rollouts or enhancements (e.g., CLM, CRM, contact center): requirements, UAT, adoption, training.
• Partner with Ops/Finance/COO to support budgeting, forecasting, and monthly management reporting.
• Own data quality routines and cross-system reconciliations; define governance and documentation.
• Establish monitoring and alerting for process health and SLA breaches.

Must-Have Qualifications

• 3–5+ years in Business Operations / Operations Analytics / Finance Operations.
• Solid SQL and Excel; working Python for data manipulation/automation.
• BI development experience (Tableau strongly preferred).
• Hands-on with CRM and/or operational platforms (e.g., Zoho CRM/Books, Salesforce, RingCentral, CLM tools).
• Demonstrated process improvement/automation outcomes with quantified impact.
• Strong stakeholder communication and ability to influence across functions.

Nice-to-Have

• Experience with ContractPodAI (or other CLM), SAP (Ariba), Jira/Confluence.
• BPMN/UML familiarity (e.g., Enterprise Architect).
• Exposure to program or budget ownership.
• Knowledge of RevOps or customer operations metrics.

Success Metrics (example KPIs)

• 20–40% reduction in manual effort within key workflows.
• 15–30% cycle-time reduction for target processes.
• Dashboard adoption by leadership with defined usage cadence.
• Improved data accuracy (e.g., <2% discrepancy across systems).
• On-time/on-budget delivery of tool rollouts.

Tech Stack

SQL, Python, Tableau, Excel; Zoho (CRM/Books), Salesforce, RingCentral; CLM (e.g., ContractPodAI); Jira/Confluence; SAP Ariba.

Trinetix is looking for a skilled Business Analyst with strong expertise in SCRUM and a deep understanding of Agile delivery practices. This role involves close collaboration with product owners, stakeholders, and development teams to define, refine, and translate business needs into clear, actionable user stories and technical solutions. The ideal candidate is detail-oriented, proactive, and comfortable driving clarity and alignment across cross-functional teams. 

Requirements 

• 4+ years of experience in Business Analyst role 
• Strong knowledge of SCRUM methodology and practical experience working in Agile environments 
• Proven ability to work closely with product owners, stakeholders, and development teams 
• Experience in backlog refinement, defining acceptance criteria, and writing clear, actionable user stories 
• Ability to translate business needs into technical requirements 
• Strong communication and facilitation skills 

• Experience working with tools such as Azure DevOps, Microsoft Teams, Microsoft Excel, Confluence or SharePoint, Miro 

   

Nice-to-haves 

• Experience supporting or leading sprint planning 
• Background in business analysis or product ownership 
• Understanding of software development processes and technical terminology 
• Experience working in cross-functional, distributed teams 

• Familiarity with enterprise-level workflows or large-scale Agile environments 

   

Core Responsibilities 

• Collaborate with product owners, stakeholders, and development teams to define and refine business requirements 
• Lead and facilitate backlog refinement sessions to ensure user stories are well-defined, prioritized, and aligned with organizational goals 
• Support sprint planning by preparing clear, structured requirements and ensuring teams understand the scope 
• Ensure all user stories include clear acceptance criteria and are actionable for development teams 
• Translate business needs into effective technical solutions while fostering collaboration across teams 
• Maintain documentation and support alignment using tools such as Azure DevOps, Confluence/SharePoint, Miro, etc.