Jobs
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· 113 views · 12 applications · 10d
Technical Support Engineer (L2) to $600
Countries of Europe or Ukraine · B1 - IntermediateWe are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical...We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).
Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.
Duties:
- Providing 1–3 level technical support services
- Monitoring of Infrastructure and Integrations to other systems
- Incident and escalation reporting
- Reporting status and progress according to the project and company demands
- Creating and updating support and maintenance-related documentation
Mandatory skills:
-Experience with Linux
-Intermediate English level (writing)
-Understanding of networking principles and protocols
-Ability to accumulate information and make conclusions
Bonus points for:
- Git experience
- Grafana and Prometheus experience
- System administration experience
- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)
- Understanding of containers
- Understanding of CI/CD and Infrastructure as Code principles
We offer:
-Remote-first working model (with office in Kremenchuck available)
-Accounting support
-Tax compensation
-Paid sick leaves and vacations
-Flexible working schedule
-English classes
-Health insurance
-Sports compensation
-Educational budget
-Great corporate events
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· 111 views · 17 applications · 25d
Junior Tech Support Specialist (24/7 live-chat Team)
Full Remote · Ukraine · Product · 0.5 years of experience · C1 - AdvancedIndustry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with...Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working schedule - Monday-Friday
Working hours - 11 am - 7 pm US EST (New York time zone)
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our Benefits
- Remote-friendly role, depending on location eligibility
- Long-term employment
- Competitive salary
- Paid vacation and days off on national holidays.
- Paid sick leave and internal medical insurance policy.
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-going international team and colleagues.
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· 576 views · 78 applications · 3d
Trainee/Junior Customer Support to $650
Full Remote · Worldwide · B2 - Upper IntermediateWe are looking for Customer Support Agents for our new project. Responsibilities: — Providing support and responding to all the customer's needs and concerns — Supporting all the channels during the shift — Maintaining constant communication with the...We are looking for Customer Support Agents for our new project.
Responsibilities:
— Providing support and responding to all the customer's needs and concerns
— Supporting all the channels during the shift
— Maintaining constant communication with the team to solve the customer's issues
Requirements:
— Prior experience in Customer Support is a plus, however not necessary. We will be glad to hear from ambitious people who are eager to learn and obtain new skills in this field.
— Willingness to work morning (07.00 − 15.00), evening (15.00 − 23.00) and night (23.00 − 07.00) shifts is a MUST.— Stress resistance, ability to remain patient and sympathetic to the customer's issues.
— English C1 or higher (both verbal and written) is a MUST
We offer:
— 100% remote job
— Night shift bonuses
— Comprehensive training during the onboarding process
— Friendly startup atmosphere
— Opportunity to grow as a specialist with our company
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· 41 views · 3 applications · 10d
Client Relations Manager to $1500
Office Work · Ukraine (Kyiv) · B2 - Upper IntermediateExplore a career that promises stability, growth, and global opportunities. Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll...Explore a career that promises stability, growth, and global opportunities.
Our client, a well-respected player in US logistics, is seeking enthusiastic English-speaking professionals eager to step into the transportation and supply chain sector. You'll get full training and competitive pay from day one.
What We Offer:
- Competitive Salary: Base pay plus bonuses.
- Comprehensive Training: Access to our internal training programs for skill enhancement.
- Career Progression: Clear opportunities for growth and advancement in your career.
- Work Hours: 3 PM to 1 AM, five days a week (in-office from 3 PM to 9 PM, then remote until 1 AM).
Your Role:
- Interact with customers concerning cargo shipping via chat or telephone.
- Coordinate with drivers to facilitate smooth logistics processes.
- Work closely with your team to drive collective success.
- Keeping CRM up to date
What We’re Looking For:
- English level from B2 or higher.
- Strong verbal and written communication skills.
- A keen eye for detail and excellent follow-through.
- Basic computer skills (email, internet).
Take the first step towards a fulfilling career where your growth is the priority!
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· 391 views · 93 applications · 18d
Customer Support Operator (iGaming)
Full Remote · Worldwide · ProductCustomer Support Operator (iGaming) Remote | GEO: Turkey Communication with players via translator tools and ChatGPT Salary: $450 USDT Shift-based schedule (2/2), flexible and negotiable Responsibilities: Respond to player inquiries via live...Customer Support Operator (iGaming)
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Remote | GEO: Turkey 💬
Communication with players via translator tools and ChatGPT 💰
Salary: $450 USDT 🕐
Shift-based schedule (2/2), flexible and negotiable 🚀
Responsibilities:
Respond to player inquiries via live chat (registration, verification, bonuses, etc.)
Maintain a polite, friendly, and professional tone at all times
Work with internal CRM and support systems 🔹
Requirements:
Age 21+
Polite, calm, and responsible communication style
Previous support experience is a plus
Knowledge of English or Turkish is an advantage -
· 820 views · 43 applications · 1d
Customer Support Representative (English) to $700
Full Remote · Ukraine · B2 - Upper IntermediateWHO WE ARE Hi, we’re BetCare. Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in...WHO WE ARE 💫
Hi, we’re BetCare.
Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.
Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.
WHO WE ARE LOOKING FOR 😎
We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.
In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.
We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.
We value: respect, transparency, commitment, responsibility, attention to detail, fun.?
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.
MAIN RESPONSIBILITIES 🦾
- To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
- To report on common issues and flag anything urgent.
- To approach customers proactively about select promotions.
- To support with some translations as our "go-to" native speaker.
A FEW MUSTS ❗
- Be fluent in written and spoken English (this is the official office language).
- Be interested in learning about iGaming and increasing your tech knowledge.
- Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5 weekly).
WHAT WE OFFER 💎
-Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
- Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
- Diverse paid times off.
- Presents and bonuses from the company.
Can you relate to this? If your answer is "Hell Yes", contact us here!
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· 256 views · 21 applications · 4d
Customer Support Agent
Full Remote · Ukraine · 0.5 years of experience · B2 - Upper IntermediateAre you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users. Working schedule: Monday,...Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.
Working schedule:
Monday, Wednesday, Thursday - 8 AM - 5 PM
Tuesday - 11 AM - 8 PMFriday - 3 PM - 00 AM
Requirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.Responsibilities:
- Assist customers via live chat and email, ensuring timely and professional responses.
- Maintain in-depth knowledge of the applications and themes to provide accurate guidance.
- Use understanding of CSS to help customers set up and customize applications on their websites.
- Develop strong expertise in e-commerce platforms (Shopify, Webflow, Nuvemshop, Wix) to effectively guide customers through platform-specific processes.
- Diagnose and resolve customer issues; track and manage tickets efficiently.
- Work closely with customers to understand their specific needs and provide tailored solutions.
- Monitor and analyze customer reviews to gain insights into customer experience and identify areas for improvement.
What We Offer:- A work culture built on mutual success, trust, and continuous growth;
- Competitive compensation with clearly scheduled salary reviews and raises;
- A high-performing project management team and an inspiring atmosphere of camaraderie;
- The opportunity to lead a talented team of top-tier developers and designers;
- Sports compensation to help you stay active and energized;
- Paid vacation and sick leave — because your well-being matters;
- Comprehensive health insurance coverage;
- A modern, comfortable office in the center of Lviv;
- An amazing team, warm atmosphere, and engaging corporate events.
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· 659 views · 94 applications · 17d
Customer Support Representative (Junior)
Full Remote · Countries of Europe or Ukraine · Product · 0.5 years of experience · B2 - Upper IntermediateJunior Customer Support Representative (Entry-Level) We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of...Junior Customer Support Representative (Entry-Level)
We are looking for a motivated and detail-oriented Junior Customer Support Representative to join our team. This is an excellent opportunity for final-year students or individuals at the beginning of their career path. Previous experience in customer support is a plus, but not required — we provide training and support to help you succeed.
In this role, you will assist English-speaking clients by responding to their inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
- Communicate with customers in a professional and timely manner, identifying their needs and providing helpful responses
- Assist in resolving product or service-related issues by following clear processes and using internal tools
- Work with client data to provide accurate answers and helpful suggestions
- Handle client concerns with empathy and professionalism
- Collaborate with teammates to achieve common goals and ensure smooth service delivery
- Maintain high quality and accuracy in handling customer requests and updates
Nice to have:
- Any previous experience in customer service or support roles
- Interest in fintech products or services
Requirements:
- B2 level proficiency in written and spoken English
- Basic computer literacy and ability to learn digital tools quickly
- Strong communication and problem-solving skills
- Attention to detail and good time management
- Reliable internet connection suitable for remote work
We offer:
- Compensation for private entrepreneur tax expenses in Ukraine
- Support with setting up and maintaining private entrepreneur status
- 8 paid sick leave days per year
- 160 paid vacation hours per year
- Medical insurance after the probation period
- Reimbursement for professional courses and language learning
- Compensation for gym membership or sports equipment
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· 9 views · 0 applications · 3h
Support Analyst
Part-time · Hybrid Remote · Ukraine (Lviv) · B2 - Upper IntermediateIntent Solutions Group is focused on providing the product operations, design, development, testing, and continuous delivery services needed within a technology-focused organization in support of rapid innovation and the creation of advanced software...Intent Solutions Group is focused on providing the product operations, design, development, testing, and continuous delivery services needed within a technology-focused organization in support of rapid innovation and the creation of advanced software products.
At ISG we are helping our clients build the computing platforms of the future by leveraging IoT devices and modern cloud architectures. We are doing this in areas such as Robotics (UAVs, Drones), Healthcare, IoT, and Digital Media.
Our client is a global leader in video and multimedia solutions, trusted by top financial institutions. Their advanced technologies enable secure, high-quality video communications from one-on-one meetings to large-scale virtual events supporting critical operations across the financial and investment sectors. We support the delivery of seamless live streams, webinars, and investor events worldwide, ensuring flawless execution and exceptional content quality.
What’s the job?
As a Support Analyst, you will manage and execute virtual meetings, live broadcasts, and online events. This is a hands-on, client-facing role requiring strong technical skills, attention to detail, and a commitment to excellent service delivery.
You’ll work closely with international teams and clients, ensuring every event runs flawlessly from start to finish.
- Coordinate and run virtual events: webinars, livestreams, and investor presentations.
- Operate livestreaming platforms and manage all technical aspects.
- Communicate professionally with clients throughout the event lifecycle.
- Troubleshoot and resolve issues in real time, escalating when needed.
- Contribute to a supportive, collaborative global team environment.
- Adapt quickly to different event formats and client needs.
- Perform other duties based on business and regional requirements.
Requirements
Essential Skills:
- Ability to work effectively with US-based teams across global time zones (EMEA/AMER).
- Strong English skills (B2+).
- Confident with technology and quick to learn new tools.
- Excellent communication, organization, and problem-solving skills.
- Strong multitasking abilities and time management.
- Independent and reliable, yet collaborative within a remote team.
- Professional, client-focused, and adaptable under pressure.
Will be plus:
- Experience in virtual event production or management.
- Familiarity with platforms like OBS, Wirecast, Zoom, or Twitch.
- Basic knowledge of video/audio equipment setup.
- Understanding of digital media and livestreaming workflows.
What You’ll Get
- Work in a flexible, globally distributed Agile team.
- Collaborate with high-profile clients using cutting-edge tech.
- Access to continuous learning and training resources.
- Gain cross-industry expertise in virtual media and cloud-based delivery.
- Clear path for career progression with potential to grow into Assistant Project Manager and Project Manager roles.
Benefits
- You will enjoy working in a flexible, Agile, and multinational environment to drive improvements to our customers’ solutions, design and develop new cloud services and software solutions.
- Your skills and experience can be applied to build state of the art software products.
- You will definitely gain access to continuous learning opportunities and ensure the constant expansion of your skill-sets through working with top global players in technology scene.
- We provide you a wealth of opportunities to serve as an AWS domain expert and gain deep cross-industry expertise within our expanding customer portfolio.
More
- Coordinate and run virtual events: webinars, livestreams, and investor presentations.
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· 440 views · 54 applications · 11d
Customer Support Representative to $1500
Worldwide · Product · 0.5 years of experience · B2 - Upper IntermediateWe are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over...We are Galaktica, a Ukrainian product IT company that creates and promotes its own online projects in the most affluent markets worldwide: the USA, Canada, Australia, the UK, and the EU. Our company, as well as our main product, has been around for over five years. Galaktica’s products are successful, which allows us to ensure growth and development opportunities for our employees.
We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!
Your working hours will be Combined schedule: contains 3 day shifts (from 2 p.m till 10:30 p.m) and 2 night shifts (from 10 p.m till 6:30 a.m)
Your responsibilities will include:
- Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time.
- Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time.
- Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time.
- Preparing reports on user requests. This will take up 10% of your time.
Your main tasks will be:
- Resolving customer requests.
- Finding answers to their questions (we will assist you with this!).
- Ensuring high-quality communication between related departments.
We expect you to have:
- At least six months of experience in customer support in English.
- Upper-intermediate or higher English proficiency, with fluent speaking skills.
- Strong communication skills in English, both via email and phone.
It would be an advantage if you have:
- Experience with Zendesk or other customer support systems.
- Knowledge of manuals, rules, and standards for customer communication.
- A deep understanding of customer-friendliness and the ability to apply it effectively.
- Strong interpersonal and psychological skills to handle even the most difficult customers.
What we offer:
- Five work formats to choose from: Remote, or offices in Kyiv, Lviv, Odesa, Larnaca (Cyprus) or our new office in Malta. All our Ukrainian offices are equipped with powerful generators and Starlink, ensuring 24/7 availability.
- Equipment provided: Laptop/desktop PC, additional monitors, and specialized gadgets—everything you need for large-scale tasks and experiments.
- Safety and insurance: We actively listen to our employees and provide support during challenging times. We also offer medical insurance or cash compensation for sports activities.
- A great team and atmosphere: Your colleagues significantly impact your work-life quality. Thanks to our thorough hiring process, you’ll be working with top professionals in your field.
- Continuous development: We cover the cost of training and seminars to support your professional growth. We also have a large library and a book club you can join.
- Corporate English courses: We reimburse 50% of the cost of your personal English lessons upon request.
- Sports activities: Join our volleyball team or running sessions—all expenses covered by the company. We’ve already participated in several marathons, and our coaches are true professionals.
- Team bonding: Once a month, we organize company-paid lunches at our cozy office. We also host amazing off-site and in-house team-building events.
Our goal is to build a product-based IT ecosystem across various domains, where every employee can launch internal startups, grow, and implement their ideas. Join us!
Additionally, corporate social responsibility is extremely important to us. The company operates two charitable foundations focused on rehabilitating military personnel and assisting children affected by the war. We fully support the administrative operations of these foundations and allocate funds to their core missions.
We also regularly purchase FPV drones and supply vehicles to Ukrainian defenders. This year, we are expanding our support by investing in military startups that produce strike drones—one of the highest-priority areas for our military.
If our team is interested in your candidacy, we will reach out to you via your preferred method to discuss the position in more detail.
Want to learn more about us?
- Visit our website: https://galaktica.io/vacancies/
- Get to know us, meet the team, and see our product creation process on Instagram:https://www.instagram.com/galakticateam?igsh=bGJwODZzOHo3Y25z
- Check out our video introduction: https://www.youtube.com/watch?v=4uQNIDPdjBg
We’ll be happy to answer any questions and invite you to the first stage of the interview!
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· 376 views · 59 applications · 9h
Customer Support Agent (night shifts) to $700
Full Remote · Ukraine · B2 - Upper IntermediateWe're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy. What you'll be doing: - Helping customers with their questions and concerns across multiple channels...We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses
What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must
What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀
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· 102 views · 2 applications · 30d
Shifts Technical Support Specialist
Office Work · Ukraine (Kyiv) · Product · 0.5 years of experience · B1 - IntermediateLocation: Kyiv Employment type: Full-time Work format: Office-based We’re seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of...📍 Location: Kyiv
💼 Employment type: Full-time
🧭 Work format: Office-based
We’re seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.
About us:
Stape — is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and TikTok to provide advanced tracking capabilities.
Key tasks:- Provide prompt and helpful support to clients via email and chat (no phone calls)
- Keep Help Center / Knowledge Base articles accurate and up to date
- Aim to resolve support tickets in one touch whenever possible
- Actively collaborate with team members to share insights and improve support processes
Your background:
- Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
- Ability to learn quickly and independently grasp new technical concepts
- Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
- Ability to analyze data, identify tracking issues, and find solutions
- Ability to work in a small team / startup environment
- English skills (Intermediate strong or higher)
Will be a plus:
- Previous experience in technical support or a similar client-facing technical role
- Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
- Familiarity with Jira and Confluence or similar project/documentation tools
Work Schedule:
Day & Night shifts at the office in Kyiv.- 2 day shifts from 9:00 to 19:00
- 2 days off
- 2 night shifts (1st from 18:00 to 06:00 in the morning; 2d from 22:00 to 10:00 in the morning)
* day shift duration is 9 hours + 1 hour for lunch break
* night shift duration is 11 hours + 1 hour for a break (if there is no request intensity, you can sleep)
We offer:- Innovative product: Make a meaningful difference by contributing to a globally recognized solution that shapes the future of the server-side tracking market.
- Collaborative culture: Thrive in a friendly and open team environment that encourages initiative, creativity, and collaboration.
- Cozy office in Kyiv: Join us at our office in the heart of the city near the Zoloty Vorota metro station, with up to 10 free taxi rides to ensure a smooth and hassle-free commute.
- Career growth support: The company provides a dedicated budget for your professional development.
- Paid parental leave: Paid parental leave is available to support employees during key life moments, helping to maintain a healthy balance between work and family life.
- Work-Life Harmony: Unlimited sick leave, 20 paid vacation days, and official Ukrainian holidays to help you stay healthy and recharge.
Excited to join us? Submit your CV and let’s get started!
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· 126 views · 12 applications · 29d
Support Manager to $650
Full Remote · Countries of Europe or Ukraine · Product · C1 - AdvancedWhat you will do: Work with incoming tickets in Zendesk with a focus on billing issues. Provide quality support while adhering to the team’s SLAs and KPIs. Handle customer complaints and come up with creative solutions in line with Gismart’s support...What you will do:
- Work with incoming tickets in Zendesk with a focus on billing issues.
- Provide quality support while adhering to the team’s SLAs and KPIs.
- Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
- Test new support channels in the future, e.g. chat support and phone support.
- Create and maintain the library of saved replies.
- Collaborate across teams for reporting and bug resolution.
Key qualifications:
- Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
- Speed typing.
- Understand how mobile apps work (app versions, updates, compatibility with various devices).
- Understand the nature of subscriptions: renewals, refunds, billing.
- Stress-resistant
- Ability to work independently
- Good time management skills
- Be a team player
Will be a plus:
- Experience with PayPal/ Stripe or other payment platforms
- Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
- Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).
Employee Benefits:
- Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
- Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
- Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
- 100% Sick Leave Compensation
- Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
- Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
- Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
- Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
- Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.
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· 159 views · 37 applications · 28d
Customer support
Full Remote · Ukraine · Product · 0.5 years of experience · B2 - Upper IntermediateRequirements: Written English (no lower than B2) is a must Spanish knowledge is a strong plus Previous experience in customer support or billing-related roles (6+ months preferred) Familiarity with helpdesk or CRM systems (Zendesk) Ability to work...Requirements:
- Written English (no lower than B2) is a must
- Spanish knowledge is a strong plus
- Previous experience in customer support or billing-related roles (6+ months preferred)
- Familiarity with helpdesk or CRM systems (Zendesk)
- Ability to work evening shifts (3-4 per week, from 15:00 till 00:00) remotely
- Good understanding of what makes a customer experience great
What matters to us:
- Strong communication skills, even when handling tough or frustrated users
- Self-management: you’ll work remotely and independently
- Critical thinking — we’re not looking for someone who just follows scripts
- A genuine interest in gaming culture — it’s part of our DNA
Responsibilities:
- Provide user support via live chat (Discord) and email (Zendesk)
- Troubleshoot billing and technical issues
- Escalate complex cases / user’s feedback to the relevant teams when needed
- Maintain a friendly and helpful tone that matches our brand
- Share ideas to improve the support experience and internal processes
- Follow and meet required CS KPIs
- Report shift status to the team
What we offer:
- Up to 15 shifts per month
- Competitive salary
- Timely payment of salary (twice a month)
- Friendly, professional and ambitious team
- Constant support from experienced Team Leaders within the team
- Opportunity to build a career and gain an experience that will serve you in a long-term perspective
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· 127 views · 16 applications · 21d
Head of Support - E-Com Brand (Young People are Welcome) to $1550
Full Remote · Countries of Europe or Ukraine · Product · B2 - Upper IntermediateWe are looking for someone to be our Head of Customer Support. We get a lot of Inquries daily around 140. As we are fast growing you will later need to be able to train new staff to assist you. We are dealing with customers globally, so there is a...We are looking for someone to be our Head of Customer Support.
We get a lot of Inquries daily around 140.
As we are fast growing you will later need to be able to train new staff to assist you.
We are dealing with customers globally, so there is a lot to be aware of and its important to not do any mistakes, as we have a high chargeback rate with our customers as we deal globally.
You will handle Email Requests (no chat or calls)
Create SOP for future team members.
Requirements:
Fast writing Skills
Good english (writing)
Efficient execution
Fast learner
Always be on time and professional