Jobs

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

-Great corporate events

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Support Representative

Location: Lviv

Required Skills and Experience

Fluent in English — Upper-Intermediate level and higher (B2+)

Schedule: Day(8:00 am — 8:00 pm) and night (8:00 pm — 8:00 am) shifts and then two days off;

Multitasking

Ability to learn fast

Ability to work in a high-paced environment

Problems solving

Team player

Good diction

Will be good if you have experience in the call center

Responsibilities

Picking up calls

Replying to emails

Performing troubleshoot

Consulting about the application

What will you get with UTECH?

Health Coverage (gym, medical insurance, yoga, dentist, etc.)

Technical Growth compensation (training, meet-up, conference, etc.)

PTO and paid sick leave

Life Event Bonuses

Exciting team buildings

Regular performance reviews

Free English courses, which are paid for by the company

Game & lounge zones (ping-pong, table football, etc.).

Accounting as a service

Memorable anniversary presents

Ability to work in a successful company

Convenient office location

Experienced colleagues who are ready to share knowledge

Friendly atmosphere, care for the comfort of specialists

Tea, and coffee in the office, at the expense of the company

If you are interested in your job, please send your CV in English

Job description, responsibilities and duties

Servers.com, an international hosting provider, is looking for a Junior Support Engineer to join us due to the extension of the support team.

​All tasks are performed through corporate software without physically accessing the servers.​

During our cooperation, you will learn:

• Linux basics.
• Dell and Supermicro server maintenance.
• Correspondence with clients.
• Basic concepts of RAID technologies.
• How to work with the internal automatic system.
• Basic customization of servers for clients’ needs.

Cooperation terms:

• Internship and training: the program will start with one month of training, followed by two months of internship, training and internships are paid.
• Remuneration: the level of payments is discussed individually.
• Opportunity to practice and improve your English:after six months of our cooperation, the company will cover the costs of English lessons.
• Comfortable conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
• Excellent professional prospects for technical specialists.
• Mentor assistance, learning modern IT technologies.
• All necessary equipment.
• Remote cooperation from Bratislava with the possibility to use co-working space.
• Support of legalization in Slovakia if needed.

Requirements for the employee

Language skills

English - Intermediate (B1) 

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Tuesday, Wednesday - 10AM-7PM
Thursday, Friday - 5AM-12PM
 

Requirements:
- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

We offer
Challenging tasks, professional growth opportunities, and mentorship;
Competitive salary (reviewed regularly);
Paid vacation, paid sick leave;
Health insurance;
Comfortable office in the center of Lviv;
Cool team and corporate events.

Responsibilities
- Manage support tickets - help customers solve their issues.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide fast and quality support for our themes and plugins.
- Submit, test task for fixes (from clients, or Theme bugs).
- Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc).

As a Customer Support Representative, you’ll be the frontline that our customers turn to when they need help. Whether it’s through chat or email, you’ll be their first point of contact — guiding them with patience, professionalism, and care.

Main responsibilities:

- Assist customers with their inquiries and provide clear, helpful solutions.
- Listen, analyze, and find the best way to resolve issues while ensuring follow-ups.

– Continuously learn about our product and keep up with any updates.

– Prioritize multiple conversations while working in a supportive and friendly team.

– Coordinate your weekly schedule with teammates to ensure smooth daily operations.

– Work 5 shifts per week, including 2 mandatory night shifts (or more if you choose!).

– Being a creator of the solutions as the product is fresh and you have the great opportunity to show yourself and influence the product growth

What we’re looking for:

– You genuinely enjoy helping people thru chats/emails and making their experience seamless because you are passionate about customer support, not how to get rid of the customer asap.

– Your ability to express yourself clearly and professionally makes a difference, having a positive, can-do attitude;

– You don’t just identify issues; you actively work on finding solutions.

– You can balance work and studies with ease.

– We love people who are curious and eager to develop their skills!

- Full English proficiency 

What we offer:

- We offer a competitive salary that matches your skills and experience.

- Work from anywhere and keep a good work-life balance.

- We offer courses and training compensation to keep your skills sharp.

- Work with a supportive and creative team.

We are looking for an Intern Technical Support Engineer for supporting B2B SAAS-service for project management.  

This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful interns will have the opportunity to continue in our company for at least one year. Join our dynamic team!

For this internship, you need to have:
— Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem solving and analytical skills;

— Communication skills joint with the stress resistance

— Excellent English writing & verbal skills.

— Ability to learn, to self-organize and act proactively.;

— Upper-Intermediate English level (both written and verbal communication).

Preferred to have:
— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self control and time management.;

— Excellent problem-solving skills.

In this position you will be:

— Monitor application’s error messages on daily basis;

— Perform month monitoring and system health verification; 

— Install\update system environments;

— Proceed with initial Service Change Request for further escalation on appropriate level;

— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for for the assigned incidents on the engineer.

Our selection process includes:

– HR interview;
– Tech interview;
– Final interview with the founders of the company. 

We offer:

— Internship schedule: Monday to Friday, 10.00−19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.

Norse Digital is a friendly, international team of professionals based in various cities across Ukraine and Europe.

We provide a range of services, including full-cycle software development on an outsourced basis, customer service, long-term post-release support, and recovery management for a variety of software solutions, web-based systems, and websites. 

One of our current priorities is to hire a Junior Customer Support Specialist. This role is focused on facilitating productive interactions between developers and customers, ensuring efficient handling of technical requests. Responsibilities will include everything from implementing new features and system components for existing software to ad-hoc troubleshooting and issue resolution.

Ideal candidates should have:

• A basic understanding of the software development process and familiarity with tools such as issue trackers and virtual customer support (VCS) systems; theoretical knowledge is acceptable.
• Strong soft skills. We value team players who are communicative, supportive, and eager to collaborate in a team-oriented environment.
• A fluent level of written and spoken English is required, as the role involves communication with international customers.
• Excellent communication skills, with the ability to build strong relationships both with customers and with internal teams such as development and project management, and quality assurance teams on the other is, are a key to success in this area.

This position involves working on a rotating shift basis, with a schedule that will be created and/or updated monthly. The shifts may include:

• Saturday–Sunday: 10 AM – 6 PM (EET)
• Monday–Friday: 10 AM – 6 PM (EET)
• Monday–Friday: 3 PM – 11 PM (EET)

The total workload is 40 hours per week (8 hours × 5 days), including official holidays according to the national holiday calendar.

Holiday shifts will be compensated either with extra payment or by providing an additional day off.

If you feel that this position is exactly for you and you have all the necessary skills and experience, please send us your CV. We are looking forward to meeting you soon!

We are looking for a Technical Engineer Intern to support B2B SAAS-service for project management.

This is a fantastic opportunity to start your career in IT tech support, gain hands-on experience, and work in a collaborative, supportive environment. If you complete the internship successfully, you will have the chance to continue your journey with our team for at least 1 year.

For this internship, you need to have:

— Understanding of Windows\Linux installation; 

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem solving and analytical skills;

— Communication skills joint with the stress resistance;

— Excellent English writing & verbal skills;

— Ability to learn, self-organize and act proactively.

Preferred to have:

— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self control and time management.

In this position, you will be:

— Monitor application’s error messages on daily basis; 

— Perform month monitoring and system health verification;

— Install\update system environments;

— Proceed with initial Service Change Request for further escalation on appropriate level;

— Handle break/fix, configuration issues, troubleshooting, software installations in aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.

While all CVs will be carefully reviewed and added to our talent pool, we will be in touch directly with candidates whose experience/knowledge best aligns with our current opportunities. Thank you for your understanding and interest in our company!

We offer you a job in logistics that successfully withstands all crises. Be confident in the future!

Our client is an international company providing transport logistics services in the USA. The company focuses on Western standards of working conditions. One of the corporate principles is not to attract specialists to management positions from outside, but to develop them within the company. Our client positions itself as a progressive and sustainable company. And they invite people with the same values to their team.

What We Offer:

• Working hours: 3 pm — 1 am 4/4 (office work from 3PM to 8PM, then to 1AM — remotely).
• Exceptional Training: Access to internal development programs.

• Career Development: Experience clear opportunities for advancement.

   

Key Tasks:

• Control over the shipping process.
• Communication with English-speaking brokers and drivers by phone.
• Timely provision of feedback for the client.
• Taking calls and solving problems in the delivery of goods.
• Processing of emails and prompt resolution of the related issues.
• CRM system control.

• Processing and control of cargo documentation.

   

What We’re Looking For:

• Knowledge of English from B2 level.
• Ability to effectively multitask.
• Proficient time management skills.
• Track record of consistently attaining performance goals and having personal accountability for own results.

• Demonstrated desire for professional growth and development.

   

Take the first step towards a fulfilling career where your growth is the priority!

Project description:
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

Mon-Fri 15:30-0:00

Location: remote within Ukraine

Main Responsibilities:

• Respond to customers’ request (in quick and efficient manner)
• Provide technical assistance with platform Web applications
• Troubleshoot web and email issues
• Provide support, following procedural documentation/templates
• Set up email accounts in Mail Clients and deal with login/acсess issues
• Work continuously on a task until completion
• Check the status of the problem and provide customer with the updates
• Prioritise and manage several open cases at one time
• Provide Tier1-2 support — include deep investigation, provide workaround to various problems
• Escalate issues to the Tier 2 team when necessary with all relevant and required information
• Document FAQs and training guides for internal use.

Mandatory Requirements:

• Strong troubleshooting and critical thinking skills, the ability to think logically.
• A strong focus on customer satisfaction
• Upper-intermediate verbal and written English skills
• Attention to details
• Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Understanding of standard support procedures for proper reporting, escalation and follow up

Nice to have:

• Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
• Basic understanding of the Windows environment
• An understanding of IP protocols and DNS
• Most popular Linux commands/utilities

The Customer Support Engineer will focus on providing technical support and maintaining production operations. The specific requirements and responsibilities include:

The vacancy assumes a shift work schedule.
Shifts are from 8 a.m. to 16 a.m., from 16 a.m. to 24 a.m., and from 24 a.m. to 8 a.m. There is one night shift per week, and there are five 8-hour shifts per week.

Job Requirements:

• Proficiency in using PC. Ideally after QA courses
• Background in Data Support (Tier 1+2); Tier 3 is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent service orientation and communication skills.
• English level at least B1.
• Ability to work independently and as part of a team.

Key Responsibilities:

Problem Resolution:

• Identify potential production issues and implement proactive solutions.
• Troubleshoot technical issues and collaborate with teams to ensure resolution.

Customer Support:

• Provide prompt technical support to end-users
• Collaborate with R&D and product management to resolve client issues.

Production Coordination:

• Develop and manage production schedules.
• Adjust schedules as needed to accommodate changes or delays.

Stakeholder Communication:

• Serve as the primary liaison between teams to ensure clear communication.
• Notify stakeholders and clients of any delays or issues.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

If you are interested, contact us:

+38 098 913 34 61 — Telegram

+38 066 291 03 48 — Telegram

+38 050 693 29 64 — Telegram

+38 063 717 73 62

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a morning shift from 06:00 to 14:00(1−2 times per week),
• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

Job Title: IT Support Specialist (Junior/Mid-Level)
Location: Remote (Working Hours: CST / US Time Zone, 8 AM – 5 PM CST)
Employment Type: Full-Time
Level: Junior (1–2 years) or Mid (3+ years)

About the Role

We are looking for a motivated IT Support Specialist to join our remote team. This role is ideal for someone passionate about IT, eager to grow, and comfortable communicating directly with end-users. You’ll be working with modern tools and technologies to support day-to-day operations, solve technical issues, and help improve infrastructure security and reliability.

This position requires excellent English communication skills as you will be responding to support tickets and answering calls from users (primarily in English).

Working Hours

• Remote work, but you must be available during U.S. Central Standard Time (CST):
  8:00 AM – 5:00 PM CST (equivalent to 4:00 PM – 1:00 AM Kyiv time)

   

Key Responsibilities

• Respond to help desk tickets and direct user support requests
• Troubleshoot and resolve technical issues (Windows, networking, Microsoft 365, etc.)
• Assist with user management in Microsoft 365, Exchange, Entra ID, and Intune
• Configure and manage security tools (MFA, Conditional Access, Defender, SentinelOne, etc.)
• Perform basic network and DNS troubleshooting
• Maintain and monitor RMM and PSA tools
• Support backups, printers, VOIP systems, and remote access tools
• Provide assistance with cybersecurity awareness tools and endpoint protection

• Collaborate with senior staff for escalated tickets and system improvements

   

Technologies & Tools You’ll Work With

• Atera (RMM & PSA tool)
• Microsoft 365 (Exchange, Entra ID, Intune, Defender)
• SentinelOne (Antivirus)
• Zorus (DNS Filtering)
• Huntress (Cybersecurity)
• Breach Secure Now (Cybersecurity Awareness Training)
• Inky (Email Security)
• Synology C2 (Backup solution)
• AutoElevate (Privilege management)
• Zoom Phone (VOIP)
• Unifi (Networking equipment)

• HelpDesk Button (Tier 2 ticketing tool)

   

Requirements

Must-Have:

• Fluent English (spoken and written)
• Experience with any RMM/PSA tools
• Familiarity with Microsoft 365 administration (users, licenses, Exchange, MFA, CA policies, Intune, etc.)
• Understanding of basic networking (DNS, DHCP, troubleshooting)
• Strong communication and customer service skills
• Willingness to work CST hours and handle end-user calls

Nice-to-Have:

• Experience with Microsoft Servers (Active Directory, Group Policy, DNS)
• Previous experience supporting VOIP or backup systems

• Certifications (or willingness to pursue them — we’ll cover costs)

   

What We Offer

• Fully remote work
• Opportunity to grow with experienced mentors
• Support for professional certifications (we’ll pay for them)
• Exposure to modern IT tools and security-focused environments

• Friendly team and long-term career growth potential

   

Preferred Locations

• Ukraine – Remote

• USA (Wisconsin – Milwaukee area) – Optional for on-site/hybrid work

   

If you're looking to join a supportive team where you can learn, grow, and work with modern IT infrastructure — we’d love to hear from you!

We are seeking a skilled Operations Engineer to join our team. The ideal candidate will be responsible for maintaining and optimizing our systems infrastructure, ensuring high availability, performance, and security. This role requires proficiency in SQL query writing, and basic Linux bash commands to support operational tasks and automation.

Responsibilities

·      Proactively monitor and maintain system performance, ensuring uptime and reliability of production environments.

·      Troubleshoot and resolve project-based infrastructure issues and application-related problems.

·      Write SQL queries to extract, analyze, and manage data for operational insights and reporting.

·      Collaborate with development and data teams to deploy and support applications in production.

·      Implement and maintain monitoring tools to proactively identify and address potential issues.

·      Ensure system security by applying updates, managing access controls, and following best practices.

·      Create, maintain, and document processes, configurations, and troubleshooting steps for team reference.

Qualifications

·      Diploma/Bachelor’s Degree in IT, Computer Science, Computer Engineering or equivalent.

·      Fluent in English (both written and spoken).

·      Problem-solving attitude and collaborative team spirit

·      Able to work independently, detail-oriented.

·      Troubleshooting capabilities.

·      Experience in testing is a plus

·      Experience in using Windows and Microsoft Office suite

·      Experience in using Linux and Git is a plus

·      Must have basic proficiency in bash scripting for automation and task orchestration.

·      Proficiency with SQL and its variations, particularly for MySql/MariaDB databases

·      Experience in Financial systems, Banking is a plus.

We offer

·      A collaborative and supportive work environment

·      Remote work options

·      Competitive salary with annual reviews and performance bonus

·      Work with a borderless set up – with teammates all over the world

·      Learn from experts located globally

Fresh graduates with required capabilities are welcomed.