Jobs

About Us

Soft Techies is a fast-growing outsourcing software agency focused on delivering high-quality development solutions to international clients. We are entering a rapid growth phase this year and are looking for a proactive and organized professional to help streamline and scale our internal operations.

 

Role Overview

We are looking for an Operations Manager who will take ownership of key internal processes and help drive efficiency across the company. This role is ideal for someone who enjoys working across different areas of the business and can independently manage important operational tasks.

 

Key Responsibilities
 

• Manage and coordinate recruiting processes (candidate sourcing, screening, communication)
• Support sourcing efforts for clients and internal needs
• Prepare presentations and business materials
• Oversee and organize company content (documents, internal knowledge, marketing materials)
• Take ownership of various operational and administrative tasks
• Improve and optimize internal workflows and processes
• Collaborate closely with leadership on high-priority initiatives

MEGAVAST is an international IT product company that has been developing software for over 9 years. Our offices are located in Kyiv, Kharkiv, Israel, and Cyprus. Due to the expansion of our team in Kyiv, we are looking for a Junior IT Project Manager. This is a great opportunity for those who wish to gain experience in IT or further develop as a Project Manager. The position requires working from the office during the adaptation period. The office is located right next to the "Olimpiiska" metro station.

Key Responsibilities:

- Organize and coordinate small tasks within projects
- Monitor implementation and test results
- Work with AI agents and AI tools
- Understand project operational logic
- Independently manage small areas of responsibility
- Help solve diverse tasks/problems arising during work

Requirements:

- Commercial experience as a project manager from 6 month 

- Experience as an IT project manager is a plus. 

- Understanding of project management methodologies (Waterfall, Agile, Scrum, etc.).

- Ability to work with project management tools (Microsoft Project, Jira, Trello, etc.).

- Excellent communication skills and ability to work in a team.

- Self-learning ability and a desire to develop in project management.

- Ability to resolve conflicts and maintain a positive work environment.

- Organizational skills, attention to detail, and ability to work with deadlines.

- Completed higher education.

- Knowledge of English at least at the Intermediate level for team communication.

We Offer:

- Stable and highly competitive pay that matches your skills.

- Work with a product, the ability to delve into its functionality, and understand user needs.

- Professional growth to senior roles or the head of the project management department.

- Ability to implement changes, new approaches, and optimize processes.

- Flexible working hours and a hybrid schedule after the probation period. The ability to start the working day from 9 to 12 am.

- Comprehensive paid vacation, sick leave, and national holidays.

- A friendly and supportive team focused on achieving common goals.

- Participation in team knowledge-sharing activities, professional presentations to improve skills.

Join us and become part of a team that values both professional skills and personal well-being. Send your resume to receive more details about our offer.

Hi! We are looking for a Trainee/Junior Sales Development Representative who wants to start a career in B2B IT sales and grow professionally in this field.
 

Responsibilities:

• Research target companies and decision-makers
• Find and qualify potential leads via LinkedIn and other channels
• Write personalized outreach messages and email sequences
• Communicate with prospects via LinkedIn and email
• Maintain accurate lead data in CRM
• Learn from outreach results and continuously improve messaging
• Book qualified meetings for the sales team

Requirements:

• Basic understanding of IT / interest in B2B tech sales.
• Basic understanding of lead generation/prospecting
• Ability to research a prospect/company and identify relevant information for personalized outreach
• Ability to formulate ideas independently and write outreach messages without relying on AI-generated text
• Analytical skills – ability to work with data, track campaign performance, and suggest improvements 

• Upper-intermediate or higher English level (B2+) with the ability to write clear, natural, personalized messages

   

Nice to Have

• Work with CRM
• Experience with Linkedin/UpWork

We offer:

• Work schedule is flexible — fixed amount of hours that you need to work per month
• 20+ personal days for rest per year (10 days allocated every 6 months; unused days do not expire)
• Up to 12 official public holidays per year (each employee can decide how many to use)
• Birthday day off
• Reimbursement of 5 sick days per year
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

If you’re ready to make an impact in our Jelvix Team, I’m waiting for your resume. Apply now!

We are looking for a customer-oriented Technical Support Specialist to join our team. In this role, you will deliver technical support to customers of a leading Canadian-based web hosting and IT solutions provider. Your primary focus will be delivering real-time support via live chat and email, assisting users with hosting (web, mail), domain, and logo building-related technical inquiries, as well as basic hosting account and subscription management. You will be the first line of support, ensuring every customer receives fast, empathetic, and effective solutions. 
 

Main shift- Mon-Fri 15:00 - 00:00 (1 hour break) Kyiv time

Key Responsibilities

• Provide fast, professional, and empathetic technical assistance primarily over live chat, with occasional email/ticket handling.
• Troubleshoot technical issues related to web hosting, domain registration, DNS records, SSL certificates, email configurations and creations of customer logo.
• Assist customers with basic account administration, including managing hosting subscriptions, orders, and other regular billing inquiries.
• Manage multiple concurrent live chat conversations effectively without compromising communication quality or resolution speed.
• Explain complex technical topics to non-technical users with patience, clarity, and reassurance.
• Perform thorough initial investigations, resolve eligible cases directly, and escalate complex cases to specialized technical teams with complete diagnostic notes.

Requirements & Skills:
 

Technical & Operational Knowledge:

• Good understanding of hosting concepts such as hosting types, DNS, domain registration, WHOIS service and other core concepts.
• Familiarity with web protocols (HTTP, HTTPS, FTP) and SSL certificate validation and management.
• Basic understanding of email delivery protocols (IMAP, POP3, SMTP) and email client troubleshooting.
• Knowledge of browser troubleshooting techniques.
• Fundamental understanding of database concepts and core website structure.
• General familiarity with basic account administration, order processing, and subscription/billing workflows.

Soft Skills & Attributes:

• Strong written English skills with a clear, polite, and professional communication style.
• Proven multitasking ability with comfortable handling of fast-paced live chat concurrency.
• Customer-first support mindset centered on empathy, active listening, and problem ownership.
• Strong critical thinking skills and a consecutive approach to troubleshooting.
• Strong learning skills and alignment with corporate culture.

We’re expanding our engineering team and looking for developers who are comfortable building production-grade React and Node.js applications for early-stage companies in healthcare, fintech, and AI.

Although the role is primarily front-end oriented, the ability to contribute to backend services in Node.js is important.

You’ll join a team with clear processes, a modern stack, and a strong engineering culture.
 

What you will do

• Develop web applications using React and related tooling.
• Build and maintain backend services and APIs with Node.js (Nest.js or similar frameworks).
• Work with cloud environments and containerized setups using tools like Docker, Kubernetes, AWS, or GCP.
• Participate in architectural discussions, propose improvements, and help maintain technical standards.
• Implement new features from specification to production.

What we expect

• Solid knowledge of JavaScript (ES6+) and TypeScript.
• Strong practical experience with React
• Familiarity with Node.js (Nest.js or Express).
• Experience developing APIs using Node.js frameworks.
• Understanding of relational or NoSQL databases (Postgres, MongoDB, Firebase, Supabase).
• Ability to write maintainable, well-structured code and follow best practices.
• English at an Intermediate level or higher.

Additional advantages

• Experience with major cloud providers (AWS, Google Cloud).
• Experience with React Native
• Practical understanding of Docker/Kubernetes.
• Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI, CircleCI).

What we offer

• Engaging projects built with a modern, well-supported tech stack.
• A review process that ensures consistent feedback and knowledge sharing.
• A culture focused on continuous learning and professional development.
• Full remote work with a team distributed across multiple countries.
• Competitive compensation in USD with periodic performance reviews.
• Flexible payment methods tailored to your location.
• Work schedule aligned with your time zone.
• English practice sessions.
• Paid sick leave and annual vacation (15 business days).
• Regular team activities online.
• Coverage of monthly psychologist support sessions.

Our partners are an affiliate network, true marketing professionals in the Gambling vertical. We help you find an ambitious Affiliate Manager who will be responsible for developing and supporting key partnerships and contributing to the company's growth in the market.
 

Our expectations from the candidate:
– Experience in the position of Affiliate Manager in the Gambling vertical from 1 year;
– Experience working with an affiliate network;
– Understanding of traffic efficiency metrics (conversion, EPC, LTV, CPA, ROI), as well as various pricing models (CPA, CPL, Rsh, Hybrid);
– Basic knowledge of lead generation, PPC, FB, ASO, UAC, digital marketing.
– Experience in finding and attracting new partners;
– Developed negotiation and persuasion skills;
– English proficiency at level B2 and above.
 

Main responsibilities:
– Constant search for new affiliate networks and webmasters to increase traffic;
– Maintaining and supporting long-term relationships with partners.
– Regular analysis of the quality of traffic and monitoring its sources;
- Monitoring the implementation of KPIs, ensuring stable traffic growth.
– Checking with advertiser statistics, monitoring payments;
- Monitoring the market and searching for new opportunities for scaling.
– Attending specialized events in Ukraine and abroad.
 

We offer:
- Work in a team of professionals in the IGaming industry;
- A passionate and friendly atmosphere in the team;
- The opportunity for personal and professional growth;
- Stable work schedule and the ability to work remotely;
- Competitive salary and bonus programs.

We are looking for a Junior Talent Sourcer to join our team and support the identification and engagement of qualified candidates for current and future hiring needs.

You will work closely with recruiters and senior sourcers to research candidate markets, identify relevant professionals, build talent pipelines, and support candidate outreach. This role is suitable for someone who wants to develop a career in talent sourcing and recruitment.

Responsibilities

• Search for potential candidates through LinkedIn, job boards, professional communities, databases, and other sourcing channels.
• Identify candidate profiles that match defined position requirements.
• Review resumes and professional profiles based on established criteria.
• Conduct basic Boolean and keyword searches.
• Build and maintain candidate lists and talent pipelines.
• Support candidate outreach through LinkedIn, email, and other communication channels.
• Maintain accurate candidate information and sourcing activity in the ATS/ERP system.
• Conduct basic research on companies, industries, and talent markets.
• Support recruiters and senior sourcers with candidate research for active vacancies.
• Follow defined sourcing processes and candidate evaluation criteria.
• Track outreach activity, responses, and candidate pipeline progress.
• Maintain professional communication with prospective candidates.
• Learn and apply new sourcing tools, techniques, and best practices.

Requirements

• 0–1 year of experience in recruitment, sourcing, HR, research, sales, or a related field.
• Basic understanding of recruitment and candidate sourcing.
• Ability to research and identify relevant information online.
• Good written communication skills.
• Strong attention to detail and organizational skills.
• Ability to follow defined requirements and work with multiple tasks.
• Basic knowledge of LinkedIn and professional networking platforms.
• English proficiency sufficient for written communication and candidate research.

Nice to Have

• Previous internship or work experience in recruitment or HR.
• Basic knowledge of Boolean search.
• Experience using LinkedIn for candidate or professional research.
• Familiarity with ATS or recruitment CRM systems.
• Interest in technical and IT recruitment.
• Experience working with spreadsheets, databases, or structured candidate information.

🚀 Senior Full Stack Developer (Go/React) Europe🚀

 We’re looking for a Senior Full Stack Developer to join a company that builds global business communication and messaging solutions, helping businesses connect with their customers through SMS, WhatsApp, voice, email and other communication channels. 

🔹 What you’ll do: 

Design and develop new platform capabilities across backend & frontend 

Work with Go-based microservices, APIs and event-driven architecture 

Build and improve React + TypeScript interfaces 

Work with external integrations, billing systems and high-throughput APIs 

Investigate and solve complex production issues 

Participate in system design, architecture and technical discussions Own technical initiatives end-to-end 

🔹 Requirements: 

4+ years of commercial Full Stack experience 

3+ years with Go, including concurrency, performance and system design 

2+ years with React + TypeScript 

Experience with distributed systems / microservices 

Strong understanding of SQL & NoSQL 

Ability to debug complex issues across multiple services

 Comfortable working in an environment where requirements evolve 

⭐ Nice to have: 

Experience with real-time systems, messaging or telecom

Kafka or similar event-streaming technologies

GCP or other cloud platforms 

Billing systems / high-throughput APIs 

🌍 Remote 💻 Full-time If you’re interested in building scalable communication products and working on systems used for global customer interactions, we’d love to hear from you.

We are seeking a dedicated and passionate Support manager to join our dynamic team. As a Support manager, you will be the face of our company, interacting with our customers and providing them with the best possible experience.

We offer flexible working hours in order to promote a healthy balance between work and personal life.

These hours include

• a day shift from 14:00 to 22:00(1−2 times per week),
• a night shift from 22:00 to 06:00(2+ times per week).

What you’ll do

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner
• Understand and resolve customer issues and complaints
• Provide product and service information to customers
• Coordinate with other teams to ensure timely resolution of customer issues
• Identify and escalate complex issues to the appropriate team members
• Build new and upgrade established channels, means and processes to improve the customer journey
• Up-sell company products in collaboration with sales teams to ensure growth attainment

What we expect from you

• Advanced English (excellent written and verbal communication skills B2,C1)
• Strong problem-solving skills and the ability to think critically
• Ability to multitask and prioritize tasks effectively
• Strong customer service skills and a passion for helping others
• A fast learner with that remains calm and professional under pressure
• Experience in a customer-facing role is preferred, but not required
• Proficiency in basic computer skills and software
• Flexibility to work non-standard hours, including night shifts, weekends and holidays

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Qwerty.Software продовжує масштабувати SEO-напрям та шукає Junior SEO Specialist у команду, яка працює із ревʼю сайтами під Tier 1.

Ми — українська продуктова компанія повного циклу з 11-річним досвідом у розробці, просуванні та продажу власних продуктів у США, Канаді та Європі та понад 30 інших гео.

Чому саме Qwerty.Software?

• 10+ SEO-команд із топовими результатами у своїх GEO (Tier 1–2). Кожна команда має власного Team Lead та чітку зону відповідальності, що дозволяє фокусуватись на результаті та масштабуванні.
• Маємо інхаус ресурсні команди: PBN, Content Writing / Generating, Outreach, Dev / Design, Automation.
• Ми даємо простір для тестів, ініціатив та реального впливу на результат.

Що потрібно буде робити:

• Збір та кластеризація семантики
• Взаємодія з ресурсними командами: linkbuiling, pbn, content тощо
• Виконання рутинних задач
• Складання ТЗ на контент під копірайт або генерацію
• Запуск сайтів на готових шаблонах
• Робота з внутрішніми робочими інструментами компанії

Основні вимоги:

• Досвід від 6 місяців у iGaming ніші /інших competitive niches
• Володіння базовими тулзами: Ahrefs, ScreamingFrog, GSC, Claude/Gemini/GPT
• Англійська рівня А2 та вище 

Що ми пропонуємо:

• Кар'єрний ріст: Ваша кар’єра у Qwerty.Software матиме чітку траєкторію зростання. 
• Перфоманс-рев'ю та підтримка розвитку: Регулярні зустрічі для обговорення Ваших досягнень і можливостей для подальшого розвитку. Ми допомагаємо кожному співробітнику досягати нових висот.
• Дружня команда та навчання: У нас Ви знайдете підтримку досвідчених колег та менторів. Команда готова поділитися своїми знаннями, а ми інвестуємо в ваш розвиток, надаючи ресурси для навчання.
• Баланс між роботою та життям: Ми піклуємося про здоровий work-life balance і створюємо умови для того, щоб Ви могли розвиватися, не забуваючи про відпочинок та особисте життя.
• Комфортні умови: Оплачувані відпустки та лікарняні, а також турбота про Ваше ментальне та фізичне здоров'я. У нас є корпоративний психолог та можливість брати участь у цікавих заходах для покращення командного духу.
• Атмосфера: У нашій компанії не тільки цікава робота, але й чудова атмосфера для особистісного та професійного розвитку. Долучайтеся до нас і зробіть свою кар'єру частиною великого успіху!

Наш процес найму:

• Співбесіда з рекрутером
• Тестове завдання
• Технічна співбесіда 
  
   

LINKOS Group — власник брендів з розробки бізнесового софту та рейтингових програмних продуктів для бухгалтерів та підприємців України — запрошує тебе до своєї НЕРЕАЛЬНО дружньої, РЕАЛЬНО професійної, ВИЗНАНО інноваційної, БЕЗМЕЖНО креативної та ПРОСТО чудової ІТ-DREAM-КОМАНДИ.
 

За улюбленими брендами мільйонів — СОТА, МЕДОК, Cashalot, ЦСК УКРАЇНА, IS Pro, ПТАХ, Flydoc стоять розумні, талановиті та цілеспрямовані — справжні ІТ-фахівці.
 

Ми посилюємо свою команду і запрошуємо тебе професійно зростати разом з нами, поділяючи наші корпоративні цінності.
 

Обирай вакансію, яка тебе гріє, ознайомлюйся з крутезними майбутніми обов’язками, надсилай фахове резюме, приходь на душевну співбесіду і реалізуй свій унікальний шанс стати дрім-тім мембер ІТ-DREAM-КОМАНДИ.

Нам в команду потрібен QA.

Вимоги:

Досвідчений користувач ОС Windows.

Базові знання SQL.

Досвід роботи з Fiddler, Wireshark, Postman,Swagger.

Розуміння життєвого циклу тестування ПЗ.

Розуміння цілей і завдань тестування. Test Case, Check list, Test Plan.

Вітаються знання методики тестування, технік тестдизайну.

Розуміння принципу роботи локального і клієнт-серверного додатків.

Документування помилок в баг-трекінговій системі.

Базові розуміння принципу роботи TCP / IP, ws.
 

Обов'язки:

Тестування функціоналу програмного продукту.

Проходження функціональних Test Case.

Проходження регресійних Test Case.

Складання Test Case, Check List, Test plan.

Виконання навантажувального тестування.

Проходження чек листів.

Створення завдань із знайденими дефектами в bugtracking системі.

Складати звіти по результату тестування.

Контроль виконання створених завдань з помилками, невідповідності в роботі продукту.

Взаємодія з розробниками, аналітиками.

Моделювання прикладів та ситуацій з використанням віртуальних машин (Hyper-V).

Умови роботи у нас:

Цікавий амбітний проект і багато складних завдань.

Команда професіоналів, закоханих у свою справу.

Офіційне працевлаштування в провідну IT компанію в Україні.

Комфортне робоче місце.

Є можливість (після 1 місяця роботи працювати частково віддалено).

Можливість реалізувати свої ідеї.

Повна зайнятість, робота в офісі (графік роботи 5/2, субота, неділя і всі святкові дні за календарем вихідні; робочий день - з 9.30 до 18.30) .

Чекаємо на ваші cv!

Ми шукаємо уважного до деталей та вмотивованого Junior Bonus Specialist, який приєднається до нашої Retention Team.

Це позиція початкового рівня, що передбачає налаштування, конфігурацію, тестування бонусів та виконання щоденних операційних задач, пов'язаних із бонусною системою.

Роль чудово підійде кандидату, який уже має досвід роботи в iGaming і хоче розвиватися у напрямках CRM, Retention та Bonus Management.

Для цієї позиції обов'язковий досвід роботи в одній із таких сфер: Customer Support, L2 Support, VIP Support, Payments, KYC, Risk або на аналогічній операційній посаді.

Основні обов'язки

• Налаштування казино-бонусів у внутрішній Back Office системі відповідно до затверджених механік та вимог.
• Конфігурація параметрів бонусів: сума бонусу, мінімальний депозит, відіграш (wagering), максимальний виграш, максимальна ставка, термін дії та інші умови.
• Перевірка правильності налаштувань бонусів перед запуском.
• Тестування процесів активації, отримання, відіграшу, відображення та завершення дії бонусів.
• Підтримка команд CRM, VIP, Support та Product з питань, пов'язаних із бонусною системою.
• Підготовка та оновлення внутрішньої документації, описів бонусів і промоумов.
• Моніторинг активних бонусів та виявлення помилок у налаштуваннях, технічних проблем або невідповідностей.

Наші очікування

• Розуміння операційних процесів у сфері iGaming та базових етапів життєвого циклу гравця.
• Знання основних механік казино-бонусів: депозитні бонуси, фріспіни, бездепозитні бонуси, кешбек, вимоги щодо відіграшу (wagering), максимальний виграш, максимальна ставка та інші обмеження.
• Досвід роботи в Customer Support, L2 Support, VIP Support, Payments, KYC, Risk або на аналогічній операційній посаді в iGaming.
• Аналітичне мислення, уважність до деталей та акуратність у роботі з бонусними правилами, цифрами й умовами для гравців.
• Вміння працювати з великим обсягом операційних задач без втрати якості.
• Рівень англійської — A2+.

Буде перевагою

• Досвід налаштування бонусів або перевірки бонусних нарахувань.
• Розуміння ризиків, пов'язаних із бонусним аб'юзом.
• Досвід роботи з Jira, Trello, Confluence або аналогічними інструментами.
• Базові навички роботи з Excel або Google Sheets.
• Досвід роботи зі спортивними бонусами.

Ми пропонуємо

• Конкурентну винагороду.
• Повністю віддалений формат роботи.
• Оплачувані відпустки та лікарняні.
• Можливість професійного розвитку у напрямках CRM, Retention та Bonus Management.