Jobs Customer/Technical Support

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Dataweb Global Group is looking for a Client Service Manager.

Dataweb Global Group is an international hosting and IaaS provider. Our solution scope includes full-stack IT infrastructure solutions based on enterprise-level Bare Metal, both Public and Private cloud offerings, and content delivery services (CDN).

We work with clients across various industries who require custom-built solutions to manage significant computing power, such as VoD platforms, Martech/Adtech platforms, Fintech, AI/ML computing, gaming, funtech and more.

Our mission is to provide personalized solutions for businesses and the people behind them.

Responsibilities:

• Act as a liaison between technical specialists and clients, ensuring smooth and mutually beneficial cooperation;
• Process all incoming customer requests related to new or upgraded server hardware (dedicated or cloud servers, etc.) and services (CDN, etc.);
• Coordinate and oversee all internal work related to customer orders, maintaining communication with both clients and technical teams throughout all stages of delivery;
• Provide full documentary support for each order (contracts, invoices, etc.), and maintain accurate order data in internal company systems;
• Collect and analyse statistics upon request, preparing insights and proposals based on the data;
• Take an active role in improving the service and developing company products.
   

Requirements:

• Knowledge of the hosting market (dedicated servers, CDN, VPS, domains, etc.);
• Strong understanding of server hardware configurations and technical characteristics;
• Basic knowledge of networking technologies and internet services;
• Experience working with B2B clients, with a strong focus on service quality and its development;
• Excellent communication skills and experience in handling proposals and objections effectively;
• Strong verbal and written communication skills;
• Upper-Intermediate level of English;
• Ability to plan and organise work, prioritise tasks, and provide constructive feedback;
• Proactive attitude and willingness to search for opportunities and solutions.

We offer:

• Competitive payment;
• Opportunity to work from any place in Europe (we provide technical support);
• 25 working days for rest annually, and also paid sick leaves;
• Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together.

   See you at the interview:)

Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

Responsibilities

• Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
• Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
• Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

Qualifications and skills

• At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
• Strong skills in verbal and written communications
• Analytical and result-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Spoken Ukrainian and English as must
• Customer focus

Tools

• Google Sheets / Excel
• Task Trackers
• Knowledge of any CRM

We are looking for a Customer Support team player who will be an integral part of the memoryOS team and deliver exceptional service to our users.
 

We’re a remote team of 30+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.
 

As part of our team, you will manage a high volume of customer messages in Intercom, swiftly resolve issues, and effectively communicate key findings to drive continuous improvement.
 

Your ability to analyze feedback, refine communication approaches, and maintain a top-quality resolution time is essential to our mission of making it easier for people to remember what’s important.
 

Are you ready to have a chance to significantly impact our users’ lives by being part of a revolutionary approach to learning? Apply now!

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

What you’ll be working on

• Respond to customer inquiries daily via Intercom promptly and accurately.
• Able to fully function within Intercom. Know how to increase productivity by automating processes, creating macros, and tracking analytics via Intercom to increase productivity metrics like first response time.
• Embed cutting-edge automated response systems with trained AI.
• Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.
• Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.
• Continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.
• Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.
• Collaborate with the Product and Marketing Teams to identify the best insights from feedback. Also, the areas of their application.

You will also get

• Transparent management and regular feedback.
• Significant opportunities for professional growth and impact on product development.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you’re free to choose your productive work time and place.

About you

• 3+ years of experience in Customer Success or Customer Support, with at least 1 year in a startup environment.
• Expert proficiency in Intercom, including analytics, macros, and ticketing system management.
• Strong analytical skills with a data-driven approach to problem-solving and process improvement.
• Ability to work independently with responsiveness and high responsibility, stepping up in times of need while collaborating effectively in a team-oriented environment.
• Highly empathetic, patient, and committed to exceptional customer service.
• A strong passion for technology, with a keen interest in learning and teaching others about our product.
• Experience of 2+ years with AI tools (such as ChatGPT) is highly important for information analytics and structuring.
• Proficiently apply Intercom’s tools, like Fin AI.
• Exceptional fluency in English, especially written English (C1)

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step by step for this position:

1. Interview with Recruiter (up to 45 min): Position discussion and check experience.
2. Interview with Recruiter and Team Lead (1 hour): Check basic competencies, culture fit, and a detailed сase approach to identify experience.
3. Debrief interview with CEO and Team Lead (30 min): Summarize experience and assess alignment with the company’s values, culture, and strategic goals.
4. Referral: Recommendations from the previous workplace.
5. Offer call with HR (30 min): Discussion of a Job Offer Proposal.

We look forward to receiving your application!

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

The goal of this position is to make the support team a key feedback hub, ensuring efficient operations so that players receive quick and high-quality responses to their inquiries and the team receives ongoing feedback.

Support should not only resolve player issues but also be a source of direct feedback in the following areas:

Providing fast and high-quality responses to players to build trust and loyalty.

Early detection of errors and problems (tech issues, bugs, incorrect payment systems, or product bugs). Support should be the first to receive signals and immediately pass them on to the teams to resolve any product-related issues.

Product (information about any glitches or inconveniences so that changes can be made promptly).

Increasing retention (systematic handling of player complaints and inconveniences).
 

Candidate Requirements:

• Experience in iGaming (betting/casino) is a must, preferably with an understanding of the specifics of support and retention work;
• Experience working with Tier 3 markets (Africa is a big plus) - understanding of local specifics, player characteristics, Mentality and communication channels;
• Familiarity with CRM systems and support services (Zendesk, Freshdesk, Intercom, or similar);
• Understanding of SLAs and support metrics (average response time, ticket resolution time, CSAT, NPS, First Contact Resolution);
• Skills in analyzing player requests and transmitting structured feedback to marketing, product, and payment systems;
• Experience writing/adapting scripts for operators and developing knowledge bases (FAQs);
• Experience with retention tools (reactivation, player segmentation, email/SMS/WhatsApp communication) is desirable;
• Flexibility and agility – willingness to combine the responsibilities of Support Manager and Retention Manager initially;
• Confident English (preferably, knowledge of French is a big plus).
   

A plus:

• Experience managing outsourced support teams;
• Experience launching a support department from scratch;
• Implementation experience CRM/Helpdesk systems in new projects;
• Understanding African specifics (local payments, slang, player mentality);

Key responsibilities:

• Structure development;
• Determine channels (chat, WhatsApp, Telegram, email);
• Set up SLAs (response and resolution deadlines)
• Build an escalation process (payments, KYC, bugs - forward to the appropriate departments)

Outsourcing:

• Agree on KPIs and terms;
• Launch pilots and monitor quality;
• Conduct daily performance analysis;
• Operational work;
• Monitor tickets, queues, and SLAs;
• Manage incidents (quickly notify the team, record causes);
• Provide regular reports and statistics;
  Knowledge and control:
• KYC/AML processes, chargebacks, payment statuses;
• Responsible gambling and compliance;
• Basic CRM tools and Knowledge Base.

About the Role

We are seeking a talented and charismatic Technical Onboarding Engineer to join our team and act as the technical bridge to our B2B clients. Your primary mission will be to ensure new customers are successfully onboarded onto our cutting-edge cybersecurity platform. You will serve as the expert guide, demonstrating the platform's capabilities and teaching administrators how to leverage its features to protect their most sensitive data effectively.

This is a critical, client-facing role that combines technical expertise with outstanding communication skills. If you love technology and enjoy helping people solve real-world security challenges, this is the perfect opportunity for you. 🚀

About Our Product

Our platform is revolutionizing data security. We provide a next-generation solution that integrates sophisticated encryption methods with a user-friendly, password-free experience. This delivers true file-level security that goes far beyond the protections offered by standard operating systems and cloud service providers, giving businesses unprecedented control and peace of mind.

What You'll Do

• Lead Onboarding Sessions: Guide new B2B clients through the entire implementation and setup process via virtual meetings.
• Deliver Technical Training: Conduct detailed training sessions for platform administrators, explaining how to manage users, set policies, and monitor security events.
• Serve as a Product Expert: Act as the primary technical point of contact for clients during their initial weeks, answering questions and troubleshooting any setup issues.
• Translate Complexity into Clarity: Break down advanced cybersecurity concepts and platform features into simple, easy-to-understand language for both technical and non-technical audiences.
• Collaborate with Sales: Work closely with the account executives to ensure a seamless handover from the sales process to successful implementation.
• Gather Client Feedback: Collect insights from users to share with the product and engineering teams, directly contributing to the platform's evolution.

What You'll Bring

• IT & SysAdmin Experience: A strong, practical understanding of IT concepts, including system administration (Windows/macOS), file systems, user permissions, and general networking.
• Cloud Identity Experience: Specific experience with cloud identity and access management (IAM) platforms is essential. You must be comfortable with Microsoft Azure and Microsoft Entra ID (formerly Azure AD).
• Exceptional Soft Skills: You must be an excellent communicator, a patient listener, and a natural relationship-builder. Your ability to build trust and confidence with clients is paramount. 🤝
• Advanced English: Flawless written and verbal English communication skills are mandatory for interacting with our US-based clientele.
• Client-Facing Experience: Prior experience in a role like Technical Support, System Engineering, Technical Account Management, IT Consulting, or Integration Engineer.
• Problem-Solving Mindset: A proactive and analytical approach to identifying and resolving customer issues.
• Availability: The ability and commitment to work full-time during US business hours (EST) ⏰

Why You'll Love Working With Us

• Be at the Forefront of Cybersecurity: Work with a truly innovative product that is changing how businesses protect their data.
• Global, Remote-First Culture: Enjoy the flexibility of working from anywhere while being part of a connected and supportive team.
• High-Impact Role: See the direct results of your work as you successfully onboard clients and help secure their organizations.
• Medical Insurance in Ukraine;
• Multisport program in Poland;
• Offices in Ukraine and Poland;
• All official holidays;
• Paid vacation and sick leaves;
• Legal services and 24/7 lawyer protection;
• Tax & accounting services;
• The company provides all the necessary equipment;
• Fitness support upon request;
• English classes up to three times a week;
• The company pays 50% of the cost of refresher courses for any employee of the company;
• Workstation space;
• Mentoring and Educational Programs;

At Enjoy Gaming, we’re a passionate team of industry experts, backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots. We’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

 

Join us and be part of our innovative journey in the gaming world!

We believe that great tech support starts with great people. We’re looking for a Service Desk Lead with a strong focus on soft skills, empathy, and a proactive mindset. You’ll be part of a lean IT team supporting internal users, setting up workstations, troubleshooting software, and ensuring smooth day-to-day operations across macOS, Linux, and Windows environments.

About you:

— Proven experience in service desk environments, ideally in a senior capacity

— Strong interpersonal and communication skills — friendliness is a must! 😊

— Client-oriented mindset with a passion for helping others

— Leadership potential — able to take initiative and guide service desk processes

— Understanding of ticketing systems (e.g., Jira, Zendesk)

— Hands-on experience with installing, troubleshooting, and supporting software on macOS, Linux, and Windows

— Familiarity with modern VPN, access management, and endpoint security software

— Familiarity with Linux and Windows server environments

— Ability to work independently and follow structured processes

— Willingness to learn and grow technical skills over time

— Fluent in English (spoken and written)

Nice to have:

— Experience with OKTA, WARP, CrowdStrike, ManageEngine, ABM, Jamf

Core Responsibilities: 

– Improve and implement service desk processes within the team

– Report to management on service desk plans and status

— Install and configure office software and hardware (PCs, laptops, printers)

— Prepare workstations for new employees and provide onboarding support

— Provide user consultations and basic troubleshooting across macOS, Linux, and Windows

— Perform manual diagnostics and repairs of devices

— Maintain and update ticketing systems (task tracking, time logging)

— Collaborate with other departments to ensure smooth IT operations

What you get in return:
— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: Psychologist, English-speaking club
— Paid Vacation: 20 working days of paid vacation + 10 additional days of leave, including national holidays
— Paid Sick Leave: 10 working days
— Professional Development: Get reimbursement for professional development courses and training
— Self-Development: Get reimbursement for language courses, sports, massage, or life coaching


 

Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.

I give my consent following the Law on the Protection of Personal Data dated June 1, 2010, No. 2297, effective from January 1, 2011, for the processing of information classified as personal data.

About the project:

 We are looking for a Middle–Senior Level 2 (L2) Support Engineer to join our team supporting a software platform for Home Medical Equipment (HME) providers and hospitals. The solution helps healthcare organizations manage medical equipment logistics, patient interactions, and compliance. You will serve as the escalation point for complex issues, ensuring timely resolution, maintaining system reliability, and collaborating with cross-functional teams to enhance customer experience.

Does this relate to you?

- 3–5+ years of experience in L2 or application support for enterprise or healthcare-related software.
- Strong knowledge of troubleshooting in Windows/Linux environments.
- Experience with databases (SQL, queries, troubleshooting data issues).
- Familiarity with APIs, web services (REST/SOAP), integrations.
- Hands-on experience with log analysis tools and monitoring solutions.
- Ability to triage and manage incident escalations efficiently.
- Excellent problem-solving and communication skills with customer-oriented mindset.
- Understanding of ITIL or similar incident/change management processes.
- English is advanced (C1).

Nice to Have:
- Experience in healthcare domain (HME, DME, hospitals, or medical logistics software).
- Exposure to HIPAA compliance and healthcare interoperability standards (HL7, FHIR).
- Experience with Datadog, Grafana, and other monitoring tools.

A new team member will be in charge of:

- Act as the main escalation point for Level 1 support and troubleshoot complex application, integration, and infrastructure issues.
- Investigate, reproduce, and resolve incidents in collaboration with development (L3) and product teams.
- Provide advanced technical analysis of logs, databases, and APIs to identify root causes.
- Maintain deep knowledge of system architecture, workflows, and configurations specific to HME and hospital clients.
- Ensure accurate documentation of incidents, solutions, and knowledge articles for the support team.
- Monitor system health, proactively detect potential issues, and contribute to stability improvements.
- Support deployment and configuration activities, including environment troubleshooting.
- Collaborate with QA and Development to validate fixes and improvements..
- Ensure compliance with healthcare data security and privacy standards (HIPAA, GDPR as applicable).

Additional information:

- The working hours are from 9 AM to 6 PM EST (Eastern Standard Time).

Ready to try your hand? Send your CV without a doubt!

Join Söderberg & Partners Heartpace AB, a Swedish product company, and help us support and guide customers across Europe. We’re looking for a proactive and service-minded Support Specialist who can provide high quality assistance to users of the Heartpace HR system and collaborate closely with our internal teams to ensure exceptional customer satisfaction.

What we offer:

• Employment: fully remote.
• Career growth: opportunities to develop within Support, CSM, Product, or Delivery teams.
• Modern tools: Intercom, Jira, Apple/Mac, Google Workspace, Microsoft 365 and more.
• Professional development: training, courses, and certification support.
• Work-Life balance: no overtime culture, supportive environment, generous vacation policy.

What you'll do:

• Provide daily support and assistance to new and existing users via Intercom chat, email, and phone.
• Guide and train customers on how to use the Heartpace HR system and how different HR processes work inside the product.
• Troubleshoot issues, explain technical flows, and lead users toward the right solutions.
• Collaborate closely with the Technical team to contribute insights and help improve the product.
• Work with the Product and Delivery teams, as well as CSM, to ensure smooth customer handling and a consistent high level of satisfaction.
• Support the ongoing improvement of internal support processes.

What we're looking for:

• Experience: at least three years of experience in a similar support or customer service role within tech or SaaS.
• English Proficiency: Advanced level required for team communication and documentation.x
• Communication skills: ability to explain complex things simply and adapt to the customer’s level of understanding.
• Technical skills: strong experience with Apple/Mac, Microsoft 365, Google Workspace, Intercom, Jira, and general system structure understanding.
• Problem-solving mindset: comfort working with technical flows and structured troubleshooting.

Meritorious:

• Experience working with any HR system.
• Understanding of HR processes in companies.
• Knowledge of additional languages.

Why join us?

At Söderberg & Partners Heartpace AB, you will directly contribute to helping customers succeed with a modern HR platform used across Europe. You will work in a supportive and collaborative team where your voice matters and your ideas will help improve both the product and customer experience. Enjoy a friendly environment, opportunities to grow, and a culture focused on quality and well-being.

Ready to join?

Apply now and become part of a team that cares about people, product quality, and creating great customer experiences. Let’s grow together.

Role Overview

The Business Applications Manager is responsible for the configuration, optimization, and operational reliability of Proxet’s internal SaaS ecosystem. The role ensures that our key business systems are aligned with organisational needs, seamlessly integrated, comply with policies, and are fully leveraged by users.

This position bridges IT administration, process enablement, and vendor collaboration, ensuring smooth day-to-day operation of applications, efficient change management, and proactive improvement of workflows.

Responsibilities

• Monitor application health, usage, and user feedback.
• Oversee license utilization, renewals, and initiate cost optimization.
• Handle L2/L3 service desk tickets related to system access, configuration, and incidents.
• Configure workflows, automations, forms, and integrations to support business process needs.
• Design, build and maintain robust and reliable integrations between SaaS platforms by using the middleware tools
• Maintain application configuration and change management
• Ensure documentation of configurations, system baselines, changes, and user guides
• Manage users, groups, and license allocations across all assigned SaaS platforms
• Maintain access control and role-based permissions in line with security policies.
• Evaluate and apply vendor updates and feature releases.
• Track and communicate release impacts to relevant teams.
• Coordinate with business stakeholders to test and deploy new functionality.
• Identify recurring issues and propose systemic fixes or automation opportunities.
• Conduct onboarding sessions and knowledge sharing for end-users and managers.
• Serve as the primary point of contact for vendors, internal and external stakeholders.
• Review vendor SLAs, security posture, and application roadmaps.

Required Qualifications

• 3+ years of experience in application administration, IT operations, or business systems management in a fast-scaling IT service or consulting organization
• Proven experience working with Attlassian products (preferably JIRA/Confluence, experience additional extentions will be a plus)
• Proven experience managing integrations between multiple SaaS systems (via API or middleware such as Zapier, n8n or similar) 
• Hands-on experience with at least three of the following platforms class: IAM/DirectoryManagement (e.g. Google Workspace, MS Entra, Zoho ManageEngine), HRIS (e.g., PeopleForce), PSA (e.g. Ruddr), ERP/Finance (e.g.QuickBooks), CRM (e.g. HubSpot, Pipedrive)
• Strong understanding of SaaS administration, access management, and workflow automation.
• Familiarity with ITSM/ITIL practices (Incident, Change, and Release Management).
• Familiarity with data warehousing concepts and BI tools
• Familiarity with AI-embeded features in SaaS platforms and LLM pricinples
• Excellent problem-solving and cross-functional communication skills.
• Ability to document, train, and present to non-technical stakeholders.
• Understanding of data access controls, SSO, and identity management
   

Nice-to-have Qualifications

• Experience with security and compliance frameworks (SOC 2, ISO 27001).
• Experience writing custom scripts to augment middleware capabilities or interact with APIs
• Experience with the Enterprise Architecture Framework (e.g. TOGAF)
• Experience with Product development from scratch (as Product Owner, Project Manager)

SpeedSize, a revolutionary Israeli-American deep-tech company specializing in AI image and video optimization, is looking for a Customer Success Manager (CSM) to help expand customer value and ensure successful long-term adoption of our technology.

We develop cutting-edge solutions that enable eCommerce and enterprise brands to dramatically improve website performance, visual quality, and conversions through advanced AI processing.

Responsibilities 

As a Customer Success Manager at SpeedSize, you will:

- Manage the onboarding process for new customers: understand their Desired Outcomes and turn them into clear implementation steps that deliver measurable value.

- Support customers with platform usage.

- Act as a trusted advisor, helping clients maximize value from the SpeedSize technology.

- Collaborate closely with internal teams (Solutions Engineers / Technical Support, Sales, Finance) to ensure smooth execution of all customer-related activities.

- Handle non-technical customer requests and maintain clear communication across all stakeholders.

- Build and maintain strong customer relationships by driving engagement, satisfaction and successful long-term retention.

- Provide customer insights and feedback to the product team to improve functionality and enhance user experience.

Requirements:

- 3+ years of experience in Customer Success, Account Management, or Support roles in a SaaS company

- Proven client-facing experience in a global fast-paced environment

- Strong communication, presentation, and relationship-building skills

- Excellent written and verbal English (C1–C2)

- Strong organizational skills, time management, and attention to detail

- Analytical mindset, problem-solving strength, and a proactive approach

- Highly motivated, results-oriented, fast learner, open-minded

Nice to Have

- Technical/cloud experience and/or certifications

- Experience working with enterprise clients

QIT Software is looking for a Customer Support Engineer to join our team and help our customers succeed with our technology solutions. You will act as the bridge between our enterprise customers and technical teams, ensuring smooth problem resolution, clear communication, and proactive support.

Details:
- Schedule: Full-time, remote
- Client: USA
- Duration: long-term
- Tech stack: Python, SQL/NoSQL, APIs, etc.
- Timezone: 8 hours overlap with PST

Hiring process:
1 - Pre-screen (up to 30 mins), 2 - Application (Q&A + Brief video introduction (up to 2 minutes)), 3- Technical Interview (live coding up to 1 hour), 4 - Team fit interview with Co-founder

Requirements:

- Proven experience in a technical support or engineering role.
- Strong programming skills in Python.
- Hands-on experience working with APIs (REST, GraphQL, etc.).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with debugging tools and techniques.
- Experience working in a remote, customer-facing role is a plus.
- Ability to multitask and prioritize in a fast-paced environment.

Responsibilities:

- Provide technical support to customers via email, chat, and occasional video calls.
- Diagnose and troubleshoot API-related issues, offering timely and effective resolutions.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Assist customers in integrating our solutions with their systems using Python.
- Create and maintain detailed support documentation and FAQs.
- Continuously monitor and improve customer satisfaction through proactive communication.
- Identify recurring technical issues and propose long-term solutions.

We are looking for a Head of Customer Support for a fintech product (remote position).

This is a global fintech company building modern payment infrastructure for businesses and individuals worldwide. They provide solutions for online payments, money transfers, invoicing, and white-label services in over 150 countries. 

Their mission is to deliver easy, accessible, and reliable online payments for freelancers, SMBs, SaaS, e-commerce, iGaming, marketplaces, and global enterprises.

They offer bonuses for projects that impact company revenue. The benefits package includes paid vacation and public holidays based on the employee’s country of residence, 10 sick days, and a budget for education and equipment.

Requirements:

• Experience in developing procedures, implementing SLAs, and using CRM systems for support

• Conversational English

   

Nice to have:

• Experience working with FinTech projects