Jobs

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities:

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience:

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments trends in LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex iGaming payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel, tableau is a big advantage;

Preferred Experience:

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with GR8tech iGaming platform.
• Experience in the gambling industry.
• Experience within the LATAM market.

Working conditions:

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in Spanish (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the Brazilian or Mexican time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility  security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in English (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the USA time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Hey there! TechVill is one of the fastest-growing home services companies in North America, redefining the standard of excellence in appliance repair and customer care. We’re on the lookout for a Head of Customer Success Department — a strategic, forward-thinking leader who will oversee our Customer Care, Quality Assurance, Complaints, and Dispatch departments. This is a key leadership role, where you’ll shape the customer journey, lead high-performing teams, optimize operations, and directly contribute to the company’s growth and reputation.

You Are Our Ideal Candidate If

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence.

Here’s what we’re looking for:

• Have strong experience leading customer-facing teams and managing operational workflows.
• Have a minimum of 3 years of experience managing a team of 15+ people in a fast-paced customer care environment.
• Are passionate about creating high-performing, motivated teams and have a proven track record of mentoring and developing employees to reach their full potential.
• Have hands-on experience working with or overseeing Complaints/Resolutions departments, Dispatch teams, and Quality Assurance functions.
• Possess a strong understanding of compliance requirements within customer service and operations.
• Are highly analytical, with experience in interpreting customer service metrics, performance data, and feedback to identify trends, opportunities, and areas for improvement.
• Have experience building or refining KPI dashboards, performance reports, and process improvement strategies based on data insights.
• Possess excellent communication and cross-functional collaboration skills, with the ability to align diverse teams around shared goals.
• Can confidently take ownership of strategic initiatives that improve customer satisfaction, retention, and operational efficiency.
• English Proficiency: Confident B2 level / fluent enough for daily communication in a fully English-speaking environment.

• Availability: Able to work full-time, Monday to Friday from 8:00 АM to 5:00 PM (Calgary Time). 

   

What You’ll Be Doing:

• Leading, mentoring, and developing the Customer Success team, including Customer Care, Quality Assurance, Complaints, and Dispatch departments.
• Driving a high-performance team culture through regular coaching, 1-on-1s, feedback, and performance-based incentive systems.
• Overseeing and continuously improving the full customer journey — from inquiry to resolution — ensuring timely, empathetic, and effective service delivery.
• Managing customer complaint resolution processes and ensuring proper escalation, documentation, and follow-through.
• Monitoring and improving quality standards across all service touchpoints, using data to drive actionable improvements.
• Collaborating with Accounting on accounts receivable, customer follow-ups, and preparing files for collections when necessary.
• Building, managing, and optimizing workflows for dispatchers and care agents to ensure operational efficiency and proper task distribution.
• Creating structured training, onboarding, and upskilling programs for new and existing team members.
• Analyzing team and customer data to identify trends, performance gaps, and opportunities for process improvements.
• Reporting regularly to senior leadership with insights, updates, and strategic recommendations.
• Ensuring compliance with internal policies and industry standards across all customer service functions.
• Collaborating cross-functionally with other departments (Tech, Sales, Operations) to resolve issues and enhance the customer experience.

• Playing a key role in shaping and executing the long-term customer success strategy aligned with company goals.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Career growth opportunities and professional development support.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill? We’ve built something special:

• #1 Repair Company: Recognized as the best in the city by a top appliance manufacturer.
• 40,000+ Happy Customers: Our reputation is built on trust and exceptional service.
• Rapid Expansion: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
• Big Ambitions: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.
• Award-Winning Excellence: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to lead a high-growth customer care team and make an impact? Apply now and let’s build something amazing together!

Description:

Dripify is a pioneering remote-first IT product company specializing in the development of outreach automation products. We empower businesses by enhancing the efficiency and organization of their hiring, sales, and marketing communication processes. Our innovative solutions redefine the way companies approach outreach, making interactions more effective and seamless.

We are looking for a detail-oriented Customer Support Representative to join our international support team. The ideal candidate will provide timely and effective customer service via live chat and email. You’ll onboard and support users, troubleshoot technical issues, and collaborate with our product and engineering teams to ensure the best customer experience.

Requirements:

— Advanced proficiency in English (Written).
— Minimum of 3 years of experience in customer support.
— Basic knowledge of ticketing systems (e.g., Intercom, Zendesk, JIRA, Salesforce, etc.).
— Previous experience in a SaaS business environment is highly desirable.
— Strong organizational skills, ability to manage multiple issues/projects, and exceptional communication skills.
— Working hours: 2 PM — 10 PM (UA time), with slight flexibility to accommodate US and EU time zones.
— Performing on weekends by internal agreement.

Responsibilities

— Respond to customer inquiries via live chat and email.
— Resolve technical issues and escalate bugs or complex problems to relevant teams.
— Successfully onboard new users, conduct troubleshooting/onboarding calls with clients (occasional outbound calls) and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— Maintain high standards of customer service by providing outstanding assistance.

Would be a plus:

— Additional language would be nice (French/German)
— Previous experience with LinkedIn automation tools would be perfect

Work conditions:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Call with Recruiter — ✅Test task — ✅Interview with Head of Support— ✅Reference check— ✅Offer

About us

At OWOX, we believe everyone should have easy access to data. That’s why we created a platform that connects data teams and business users, bridging the gap between business data and decision-makers.

OWOX BI is trusted by over 165k users who collaborate around data marts to make data-driven decisions and grow revenue faster.

Imagine a world where exploring data is as easy as driving a car — without the limitations of public transport (dashboards) or the cost of a private driver (data analysts).

That’s exactly what we provide!

👋About the Role

We’re looking for a Customer Success Manager who’s not afraid to dig deep, ask the right questions, and become a trusted partner to high-value customers. If you’ve ever been the analyst who got what users actually needed, the agency pro juggling clients with ease, or the marketer who knew there had to be a better way — this role is calling.

We believe that great customer success is about more than answering questions — it’s about unlocking value, inspiring confidence, and becoming a trusted partner. You’ll be working with forward-thinking digital teams, who want more from their data — and help them get there.

Your job will be to understand their goals, guide them to wins, and ensure they stick around because they genuinely love using our platform.

💪What you’ll do

• Build relationships with economic buyers — understand their motivation, and know their goals and KPIs.
• Be the strategic partner for senior marketers and digital leads — onboard them, guide them to their first “aha!” moments, and keep that momentum going.
• Make complex things simple — help marketing specialists and analysts get the most from our product, whether it’s setting up the right workflows or showing them smarter ways to report on performance.
• Act as the customer’s voice — gather feedback, spot trends, and work closely with our product and analytics teams to make our platform even better.
• Stay one step ahead — proactively manage relationships, monitor customer health, and ensure they get value month after month.

• Own the outcome — whether it’s retention, satisfaction, or expansion — you’ll play a key role in driving impact for both the customer and the company.

   

🔎What we’re looking for

• 3+ years of experience as a Customer Success Manager, Marketing Manager, or Digital Analyst in a customer-facing role.
• High proficiency in written and spoken English (level Upper-Intermediate or higher). You’ll be speaking with customers around the globe.
• A natural communicator — you can clearly explain ideas, lead conversations with confidence, and make users feel heard and supported.
• Strong critical thinking — you know how to get to the root of the problem and won’t stop at “good enough”.

• Self-driven and proactive — you spot opportunities before they become issues and love taking initiative.

   

☺️You’ll feel right at home if you

• Used to be an analyst or worked in sales and know what end users really need.
• Worked in a marketing agency and want to bring your client relationship skills into a product company.
• Were once “on the other side” — a marketer, product or digital manager who knows what makes a product truly useful.
• Have experience with tools like GA4, Looker Studio, BigQuery, or product metrics like MRR and retention.

• Enjoy startup dynamics and cross-functional teamwork.

   

🤝What we offer

• A wide variety of projects and real challenges — every customer comes with a different context, goals, and opportunities. Boredom is not on the menu.
• Direct impact on how client projects evolve — you’re not just responding to requests, you’re a trusted advisor helping shape real decisions.
• A real voice in product development — your feedback from the field helps shape what we build next.
• Freedom to bring your ideas to life — if it makes sense, we test it; if it works, we scale it.
• A smart and friendly team, where curiosity, ownership, and collaboration are genuinely valued.
• Zero bureaucracy — we trust you to own your work and make decisions.
• Flexible schedule and remote-friendly culture — we care about outcomes, not hours.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field.

Job Description:

Join our dynamic team as a Support and Delivery Specialist, where you'll be instrumental in deploying, configuring, and supporting the Predict+ software solutions for our clients. Your expertise will ensure high customer satisfaction by resolving technical issues and providing essential support during and after implementation. Effective communication with both technical and non-technical stakeholders is key in this role.

Responsibilities:

• Issue Management: Monitor and resolve customer support tickets within agreed service levels. Escalate critical issues to relevant teams when necessary. Provide proactive updates and resolutions to clients.
• Technical Support: Address and troubleshoot client issues, offering guidance and best practices.
• Customer Training: Conduct training sessions and workshops to educate clients on software usage and functionality. Support client onboarding and ongoing use.
• Product Enhancement: Offer feedback on software features, usability, and performance to the product development team.
• Relationship Management: Foster strong client relationships by delivering exceptional support and building trust. Identify client needs and potential upselling opportunities, communicating these to the appropriate sales or account management teams.
• Monitoring: Proactively monitor system performance, alerts, and key performance indicators.

Requirements:

• Proficiency in English is mandatory.
• Experience in software support, technical support, or related roles.
• Experience in customer-facing roles, including managing customer relationships, addressing client needs, and demonstrating strong verbal communication skills with the ability to be assertive when necessary.
• Bachelor's degree or an IT-related field (or equivalent work experience) is advantageous.
• Experience with relational databases (e.g., MySQL, PostgreSQL).
• Experience with scripting languages (e.g., Bash, Python) is advantageous.
• Strong problem-solving and communication skills.
• Ability to work independently and collaborate with cross-functional teams.
• Customer-oriented mindset with a passion for providing exceptional service.
• Detail-oriented with the ability to manage multiple priorities.
• Flexible working hours, with a focus on morning availability.

About TaxDome

TaxDome is a fast-growing SaaS platform transforming how accounting and tax professionals run their businesses. Our all-in-one solution powers thousands of firms globally to automate workflows, enhance client experience, and grow efficiently.

Behind our product is a support team that’s not just reactive — we're strategic, curious, and technical to the core.
 

Who we're looking for:

We're in search of a talented and experienced Middle/Senior Technical Support Specialist (SL2) to take part in supporting development of our product.
 

What you will do:

This isn’t your average support role. You’ll join a skilled Level 2 support team that acts as the brain trust for tough technical challenges — bridging Support, Product, and Engineering.

• Investigate and resolve escalated technical issues reported directly by customers or escalated internally by the SL1 team.
• Analyze logs and dig into the codebase to identify bugs or platform issues
• Support clients with advanced website setup (e.g., custom domains, landing pages)
• Assist in configuring integrations and automation workflows
• Build step-by-step troubleshooting guides and improve internal documentation
• Collaborate closely with developers when deep technical expertise is needed
• Participate in cross-team calls to align on ongoing questions and processes
• Proactively identify recurring issues and recommend systemic fixes
• Cover 2–3 evening shifts per week to support global clients
   

Key Metrics You’ll Own:

• First Response Time and CSAT
• Rate of successful issue investigation without escalation
• Internal satisfaction from cross-functional collaboration
   

What you bring:

• 2-3+ years of experience in technical support, QA, or systems analysis
• Upper-intermediate or higher English (spoken and written)
• Proficient in reading logs and basic code
• Comfortable with HTML, CSS, and web troubleshooting
• Clear communicator who can explain technical concepts simply
• Strong analytical skills — you thrive on root cause analysis
• Experience with CMS or website builders is a plus
• Located in EST or European time zones
   

Bonus Points If You Have:

• Experience with scripting or automation tools
• Background in InfoSec, QA, or system integration
• Familiarity with Intercom, Jira, or similar platforms
   

How We Work:

• Remote-first, async-friendly team across 40+ countries
• Ownership mindset — we value initiative over micromanagement
• Rapid iteration with tight feedback loops
• You’ll have autonomy, clarity, and strong peer support from day one
   

What Success Looks Like:

• You independently solve complex support tickets and reduce SL1 escalations
• You help raise the technical bar across Support through documentation and mentoring
• You identify patterns in issues and surface insights to Product and Engineering
• You evolve your role — many of our SL2s move into QA, InfoSec, Systems, or Ops within 12–18 months
   

Why Join Us:

• Work on meaningful, complex challenges — and actually see your impact
• Be part of a close-knit, technically skilled team that collaborates across the org
• Grow your career in the direction you choose — many of our SL2s go on to QA, Systems Analysis, InfoSec, and more
• Flexible remote setup, smart teammates, and a product you’ll be proud to support
   

Interview Process:

• Intro call with recruiter
• Practical task-based assessment
• Technical Interview
• Cultural Interview with Hiring Manager

We’re looking for a Customer Success Operations Specialist to supercharge our CS organization by building scalable processes, enabling smart automation, and driving data-informed decisions. You’ll partner closely with our CSAM, Onboarding, and Support teams to create outstanding customer experiences and improve retention, expansion, and lifetime value.
 

This role is a great fit for someone who thrives in a fast-paced SaaS environment, loves solving complex operational puzzles, and wants to make a measurable impact across multiple CS touchpoints.
 

Our Stack:

• CRM & CS Tools: HubSpot, Intercom
• Automation: Make.com, Zapier, APIs
• Analytics: HubSpot reporting, custom dashboards, Excel/BI tools
• Collaboration: Slack, Jira, Confluence
   

What You’ll Be Doing:

• System Ownership & Optimization

  Maintain and enhance the CS tech stack (HubSpot, Custify, ticketing, billing platforms) for clean, consistent, and actionable data.

• Process Design & Documentation

  Standardize, document, and optimize workflows across CSAM, Onboarding, and Support functions.

• Customer Health & Analytics

  Build and maintain health scoring models to identify risk and growth signals. Create reports and dashboards on customer health, team performance, and revenue.

• Automation & Integrations

  Automate workflows using Make.com, Zapier, and APIs. Partner with developers for custom integrations when needed.

• Insight Generation

  Analyze customer data to uncover trends and provide actionable insights to CS leadership and cross-functional teams.

• Enable Growth & Retention

  Collaborate with CS and Sales to identify upsell/cross-sell opportunities and drive revenue-impacting initiatives.

• Champion Innovation

  Evaluate and implement AI-powered tools that streamline CS operations and reduce manual workloads.
   

What We’re Looking For:
 

Must-Have Experience:

• 3–5+ years in Customer Success Operations or a related SaaS ops role (CS, RevOps)
• Admin-level experience with HubSpot; familiarity with Custify, Intercom, ticketing/billing systems
• Track record of building scalable processes and automating workflows in HubSpot
• Proficient with Make.com, Zapier, and API integrations
• Experience with customer health scoring and tracking frameworks
• Strong analytical mindset and communication skills
   

Nice-to-Have:

• Experience working with AI-powered tools for support/success
• Exposure to SQL, BI tools, or other analytics platforms
   

What Success Looks Like:

• Increased customer retention and expansion revenue
• Reduced manual workloads through process automation
• Clean, reliable customer data across systems
• Leadership using your dashboards for strategic decisions
• Documented and adopted workflows across all CS teams
• Tangible impact from newly adopted AI tools
   

Why Join Us:

🚀 High-Impact Role – Your work won’t sit on a shelf. You’ll play a key role in shaping how we retain, grow, and delight our customers — with real, measurable business impact.

🌍 Remote-First & Truly Flexible – We’re async by default and globally distributed. Work where you’re most productive, with teammates across time zones who value focus and ownership.

🤝 Collaborative by Nature – You’ll collaborate across Product, Sales, Marketing, and Support — gaining visibility and influence across the company. Your voice will be heard.

📈 Growth Opportunities – As we scale, so can you. Whether you want to deepen your CS Ops expertise or explore new directions, we offer room to grow and the support to get there.

🛠 Modern, Evolving Tech Stack – Use top-tier tools like HubSpot, Custify, Intercom, Make.com, and AI-powered assistants. We invest in tools that make your work easier and smarter.

💬 Culture That Walks the Talk – We value curiosity, ownership, and continuous improvement — not just in our product, but in how we work and grow together.
 

Hiring Process:

1. HR interview
2. Technical Interview with the Hiring Manager
3. Behavioural Interview with the Director of Customer Success

We’re looking for an Executive Assistant to our CEO who will grow into a department head within a couple of years.

You’ll start by supporting the CEO directly and play a key role from day one. There’s a lot of work to do, but you’ll have all the tools and support you need—including direct and constant communication with the CEO, HR and the team. This is a fully remote position, so you can work from wherever you’re most productive. Working hours 9 AM — 6 PM EST (New York time).

What you’ll do:

— Take over all administrative tasks from the CEO. This is your core mission: not to create problems, but to solve them

— Oversee all incoming and outgoing communications: emails, phone calls, reports, and internal correspondence. Both digitally and physically

— Keep the executive’s calendar up to date: add events, reschedule appointments, and provide daily briefings

— Act as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and partners

— Conduct research and create reports on various topics based on the executive’s needs.

— Plan and organize external events such as fundraisers, tournaments, and appreciation events

— Maintain a high level of organization and discretion with sensitive information
 

What you’ll need:

— Ability to handle sensitive information with discretion

— Ability to process and present information concisely

— Strong research, reporting, and presentation skills

— A GSD attitude

— Experience in the same position or as a project coordinator/manager

— Familiarity with Google Drive, Google Calendar, Monday, Zoom, Slack

— Previous experience in the construction or window industry will be a bonus

What we offer:

— Remote work

— USD salary, let’s talk to discuss your skills

— Access to industry events, training, and networking opportunities

— Honest feedback and open communication

— Budget for education and your professional development

— Minimal bureaucracy and streamlined processes

If you are interested, please apply by filling out the form

Our client is an international technology startup developing cutting-edge solutions for defense (related to airspace security and protection).
 

Responsibilities

• Handle live inquiries about our drone and ground station features and operation, using your hands-on knowledge of our product and feature roadmap
• Troubleshoot customer problem reports over through our secure help desk software or phone, by gathering information, logging, troubleshooting, triaging, and - as appropriate - talking the customer through a solution or escalating to a higher support level
• Perform root cause analysis through hands-on testing, code-level analysis, detailed log analysis, and other methods
• Review software releases and hardware changes in depth in advance of rollout, and help customers in learning and deciding when to switch to the new functionality
• Perform root cause technical escalations and work on remediations to reduce them over time, to the extent reasonably possible
• Develop, implement and set up any needed tools for the above activities, such as automated log analysis and customer success tracking
• Work closely with customers to gather feature requests, learn about new challenges in the field or any operational concerns, and report them to the operations or development team
• Build and maintain strong and productive working relationships with customers
   

Requirements

• Degree in Software Engineering, Computer Science (or equivalent knowledge and skill)
• 1+ years of experience working with early-stage hardware products, preferably drones or similar autonomous systems
• Proven experience in providing technical support, including strong technical troubleshooting, problem-solving, and managing triage and escalation workflows
• A solid understanding of network architecture and troubleshooting, particularly for Wi-Fi networks
• Familiar with Linux operating system configuration and preferably Linux shell scripting
• Proficient with Python, GitHub and other essential build tools
• Understanding of cloud service offerings (AWS, GCP), deployment techniques, and configuration management
• Experience working with a range of customers, as well as manufacturing, operations, product management, and development teams
• English (Level C1 or higher)

• Ability to work flexible hours, including overnight shifts

   

We Offer:

• Full-time position & official employment
• Competitive salary (level to be discussed individually based on interview results)
• Location: remote anywhere in Ukraine. Must travel to Kyiv for training
• Exciting work environment in a dynamic team
• Exceptional experience with innovative product
• Reservation from mobilization
   

Lobby X is a socially responsible business, a unique combination of the job platform and full-cycle recruiting agency, specializing in hiring top talents for government, business, tech, miltech, and progressive non-governmental organizations in Ukraine and globally.

Akurateco is a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry. We bring our clients fully-brandable and easily customizable payment software.

Our team is looking for Technical Support Engineer !

Requirements:

• Bachelor’s degree in information technology or computer science;
• Knowledge of English at the intermediate level (upper intermediate will be a plus);
• Good interpersonal skills and time management skills;
• Proven work experience as a technical support engineer or in a similar role for at least 3 years;
• Strong testing skills and knowledge of web services, APIs, and IP-based protocols;
• Ability to troubleshoot complex system and software issues;
• Client-oriented and friendly attitude, attentiveness, self-dependence;
• Strong critical thinking and problem-solving skills;
• Excellent written and verbal communication skills;
• Motivation to learn new skills and technologies.

Responsibilities:

• Collecting as much information as possible about the problem and attempting to solve it independently or escalating it to the appropriate Tech team (QA, developers, BA, DevOps, or system administrators);
• Installing and configuring client connection systems, e.g. accounts, connectors, etc;
• Responding to client support requests;
• Repairing software system malfunctions, issues, and related problems;
• Evaluate and prioritize customer support cases;
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
• Communicate and resolve customer problems via the Jira system or live chat;
• Act as the initial point of contact for all system related concerns from clients;
• Act as the primary liaison between company and your customers;
• Prepare accurate and timely reports;
• Tracking and managing work records and documentation;

Will be a plus:

• Technical support experience in card processing or fintech company;
• Having a higher or incomplete higher technical education is a plus;
• Jira experience;
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification.

We offer:

• Interesting and extensive project;
• Fair remuneration;
• Flexible working hours and work-life balance;
• 20 vacation days, sick leaves upon request;
• Corporate English language classes.