Jobs Customer/Technical Support

About the role:

We are expanding our Internal IT team and looking for a hands-on, highly motivated and detail-oriented IT Support Specialist (L1/L2) who will ensure smooth operations of internal IT services, tools, and infrastructure across our global organization.
This role combines the responsibilities of ITSM, elements of ITAM, and Office and Cloud Infrastructure support.

You will work closely with business stakeholders, engineering teams, and system owners to guarantee reliability, fast response, and stakeholder satisfaction. Reports to: Director of Operations
 

Key Responsibilities

ITSM (Service Desk and Support, L1/L2)

• Act as a primary point of contact for end-users, ensuring timely and effective resolution of technical requests and issues
• Handle first-line requests (password resets, VPN issues, device troubleshooting, subscriptions/SaaS access).
• Diagnose, categorize, and route incidents, service requests, and problems 
• Resolve hardware/software issues (Windows, macOS, VPN, subscriptions).
• Support SaaS systems access and user onboarding/offboarding.
• Maintain clear communication during outages, incidents, and planned maintenance.
• Execute standard Change Management tasks (L1/L2).
• Standardize ITSM process improvement, automation, documentation, and knowledge base articles

ITAM (IT Asset Management)

• Own and manager the full lifecycle of IT assets within the organization.
• Manage and maintain accurate records for all IT assets, including software, hardware, licenses, subscriptions, and SaaS systems.
• Manage the procurement of new IT assets and register them accurately in the asset inventory system.
• Configure and deploy new hardware and software for Proxetters (OS setup, device enrollment, security policies configurations)
• Monitor and analyze asset usage and lifecycle status (asset health, warranty, capacity, etc) to optimize inventory and licensing
• Manage the safe and secure decommission and disposal of end-of-life IT assets
• Collaborate with office managers and external vendors to ensure timely procurement and distribution of assets.

Office and Infrastructure Support

• Support and monitor office network and connectivity (LAN, Wi-Fi, VPN, firewalls, access points, etc).
• Monitor networks troubleshooting and escalate complex network issues to senior engineers/vendors.
• Support office IT hardware (printers, badge/access control systems, CCTV, meeting room equipment).
• Manage backup and recovery procedures (local and cloud environments)
• Support and maintain on-premise and cloud servers used for internal purpose
• Assist engineering teams with cloud infrastructure (AWS, Azure, GCP) for project use
   

Requirements

• 3+ years of experience in IT support or IT operations
• Strong troubleshooting skills for macOS and Windows environments
• Solid networking knowledge (TCP/IP, DNS, DHCP, routine basics, Wi-Fi troubleshooting, VPN)
• Experience working with identity systems (Google Workplace, MS Entra)
• Practical experience with ITSM tools (e.x Jira Service Management or similar)
• Experience with device enrollment, OS imaging, patching, and endpoint security (MS Entra, Apple Business Management, ManageEngine, Crowstrike, CloudFlare or similar)
• Strong experience with SaaS applications, access management, roles and groups, SSO logic
• Hands-on experience with asset management and inventory systems (Jira Service Management Assets or similar)
• Hands-on experience with Jira cloud administration
• Strong customer service mindset: friendly, respectful, and solution focused
• Proactivity and problem solving skills, ability to operate independently
• High responsibility and ownership mentality (“Even If I don’t know how to resolve something, I’ll figure-out the optimal solution and solve it”)
• Experience working with a global/distributed company (at least 2+ countries)
• English level B2+
• Familiarity with ITSM and ITAM best practices.
   

Nice-to-have requirements

• Experience with automation (Bash, PowerShell, Python - basic+ level)
• Understanding of IT security best practices (MFA, conditional access, device compliance policies)
• Familiarity with CCTV systems, access control, and office IT hardware integrations
• Experience with middle ware systems (Zapier, n8n, maker or similar)
• Experience with configuring cloud infrastructure from scratch (Azure, AWS, GCP)
• Familiarity with data warehousing/BI visualization tools

We are looking for a Project Manager who acts as a true Project Owner — a leader fully responsible for project performance, client satisfaction, and team success.
This role combines strategic thinking, operational excellence, and the ability to turn insights into measurable results.

Key Responsibilities:
Day-to-Day Operations & Performance Management

• Ensure consistent and high-quality delivery of project KPIs.
• Analyze operational data, identify performance gaps, and develop and implement improvement plans.
• Lead the project team, taking full responsibility for both external results and internal operations.
• Manage workforce planning: recruitment, training, scheduling, and resource allocation.
• Oversee project financials — control budgets, ensure cost efficiency, and prepare reports for internal and client use.
• Maintain clear and timely communication within the team and with stakeholders.

Client Relationship & Partnership

• Act as the primary owner of the client relationship — not only participating in, but leading and facilitating strategic meetings, Weekly/Monthly Business Reviews, and regular syncs.
• Build trust-based, partner-level relationships with key decision-makers.
• Proactively manage client expectations, identify risks, and ensure Key Client Satisfaction through transparency, reliability, and continuous improvement.

Strategic Management & Development

• Define and execute the long-term project strategy, fully aligned with client goals and company vision.
• Identify and implement opportunities for scaling, process optimization, and innovation.
• Translate strategic goals into actionable roadmaps with measurable outcomes.
• Anticipate operational challenges and design preventive actions to ensure sustainable delivery.

Cross-functional Leadership

• Collaborate effectively with internal departments — Operations, Training, QA, IT, and People teams.
• Ensure alignment and smooth communication between client and internal teams.

• Promote a culture of ownership, accountability, and continuous improvement across the project.

   

Requirements:

• 2+ years of experience as a Project Manager, Delivery Manager, or similar role in customer support, e-commerce, ride-hailing, or delivery projects.
• Proven track record of owning project results and managing large-scale operations.
• Strong analytical mindset and ability to make data-driven decisions.
• Excellent communication, negotiation, and leadership skills.
• Confident user of MS Power Suite (Excel, Power BI, PowerPoint, Teams, etc.).
• English — Fluent / Advanced level (verbal and written) — communication with a British decision-maker and key stakeholders.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

Awery invites Support Manager to join the team. We are an international company that has been successfully launching IT solutions for the aviation industry around the world for more than 15 years. Join a rapidly growing and developing team!

www.awery.aero 

Knowledge and skills

• Ability to plan and prioritize tasks;
• Ability to multitask and quickly change priorities;
• The ability to understand the specifics of the program without using technical documentation;
• Ability to work with the issue tracking system (Jira);
• Ability to select and describe programming methods for describing tickets for developers;
• Understand the principles and features of communication with developers and customers;
• Understanding the principles of client-server interaction;

• Knowledge of English at an Upper- intermediate level and above.       

  Functional responsibilities

• Providing support to customers of the system on working days, from Monday to Friday.
• Reception and processing of requirements and project requests from the client or CEO in the Awery support system, client chats, individual chats with individual managers representing the interests of the client;
• Response to the client about the timing of the application ;
• Distribution of applications for further processing of PM;
• Writing tickets indicating the method for the developer\tester\designer;
• Keep customers up to date with the request.
• The development of our colleagues is the success of the company, so we have created the most comfortable conditions:

1. Removed.
2. Work schedule Mon-Fri 10:00—18:30 (flexible schedule possible).-Working hours of the support department from 8.00 to 21.00. Shift schedule by agreement.
3. Official employment/FOP.
4. Paid vacation and sick days.
5.  

About AweryAwery is an international company building IT solutions for the aviation industry. We have been servicing clients all over the world for more than 15 years.

We help to manage aviation businesses with our ERP software platform. Our clients are Commercial Airlines, Cargo Airlines, Private Operators, Aviation Service Providers, Air Charter Brokers, Freight Forwarders & Cargo GSA, On Board Couriers, Cargo Handling Companies (https://awery.aero/customers) Awery aims at increasing productivity, reliability, and efficiency, reducing human intervention/errors, saving time and efforts, and boosting profitability.

Company website: https://awery.aero

Who we are

OWOX is a B2B SaaS platform delivering the last mile of self-service analytics.

Data analysts and business stakeholders spend 1.2 billion hours every year on reporting, yet stakeholders still complain they can’t get data they trust. Analysts are stuck in service-desk mode, endlessly adjusting reports instead of driving insights.

OWOX changes this. Our patented technology reduces the cost per reporting request by 20x and increases reporting velocity by 50x, enabling stakeholders to get instant, trusted answers on top of spreadsheet-ready data.

In 2025, OWOX served 3+ million reporting requests for 2,100+ users. Today, we work with 50+ paying customers, driving 105% YoY Net Dollar Retention.

Why this role exists

We are looking for a Head of Customer Success to own customer growth, retention, and value realization at OWOX.

This is a revenue-critical leadership role, reporting directly to the CRO. Your mission is to ensure that customers:

• consistently realize business value from OWOX;
• expand their usage and contracts over time;
• see OWOX as a strategic analytics partner, not just a tool.

You will lead a team of Customer Success Managers and Data Analysts, helping customers both develop their analytics capabilities with OWOX and solve analytical problems under turnkey delivery models.

Your mission

Your success will be measured by three outcomes:

1. Net Dollar Retention (NDR) in USD > 100%.
2. Regular, value-driven engagement with Economic Buyers on key accounts.
3. Growth of Monthly Active Data Marts as OWOX’s North Star product metric across the customers.

What you will do

• Own Net Dollar Retention (NDR > 100%) by driving customer retention, expansion, and renewals.
• Build and maintain direct, regular relationships with Economic Buyers, aligning OWOX with their business goals and success metrics.
• Drive product adoption and growth of Monthly Active Data Marts (North Star metric) through activation of new use cases and features.
• Embed OWOX into customers’ decision-making by translating analytics capabilities into clear business value and measurable outcomes.
• Lead and scale the Customer Success team (CS Managers + Data Analysts), setting engagement models, playbooks, and success standards.

What success looks like in 6 months

• Net Dollar Retention is stable and predictable, with clear visibility into renewal and expansion drivers across the customer base.
• Economic Buyers are identified and regularly engaged on all key accounts, with conversations focused on business outcomes and value realization.
• Customer Success operates with clear segmentation, engagement cadence, and success plans, consistently applied across the team.
• Customers actively adopt new OWOX use cases, driving month-over-month growth of Monthly Active Data Marts.
• The CS team provides structured, actionable feedback to the Product team, grounded in real customer and Economic Buyer needs.

Skills & experience

Required:

• Fluent English (C1 or higher).
• Advanced Google Sheets / Excel skills.
• Experience working directly with Economic Buyers (C-level, Heads of Growth, Marketing, Revenue).
• Strong understanding of analytics use cases for eCommerce, marketing, and product teams.
• Proven experience in customer retention, expansion, and value realization.

Highly appreciated:

• SQL experience.
• Google Cloud Platform / BigQuery experience.
• Looker Studio experience.
• Stripe billing and subscription management experience.
• Background in data analytics, consulting, or analytics-driven SaaS.

What your success looks like

Every big journey needs a measurable plan.

1. Application review within 2 business days.
2. Interview with Recruiter — intro to Company, soft skills & culture fit check.
3. Interview with CRO — focus on customer growth, revenue ownership, and Economic Buyer engagement.
4. Interview with CEO — culture fit and strategic thinking.
5. Final decision and offer within 3-5 business days.

‍

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field. Additionally, you will enhance the value of your work by leveraging the power of data analytics.

Role Overview

We are seeking a highly organized and technically skilled Operations Technical Manager to oversee our global domain and hosting infrastructure. This role is the central nervous system for our online presence, ensuring the stability, scalability, and cost-efficiency of our digital assets. You will manage a vast portfolio of domains and hosting providers supporting B2B clients in the online entertainment industry, bridging the gap between technical administration, high-level vendor management, and strategic financial planning.

Key Responsibilities

   1. Domain & DNS Lifecycle Management
Portfolio Ownership: Manage registrations, renewals, and redemptions for hundreds of TLDs/ccTLDs across the global ecosystem.

DNS Administration: Execute and troubleshoot complex DNS configurations (A, CNAME, MX, TXT, SPF, DKIM) and monitor propagation.

Transfers & Migrations: Execute inbound/outbound transfers (EPP codes, IPS tags) and consolidate registrar accounts.

Security & Compliance: Implement SSL/HTTPS configurations, monitor for hijacking, and ensure adherence to ICANN policies and WHOIS privacy.

   2. Hosting & Infrastructure Management
Hosting Oversight: Manage relationships and configurations across various hosting environments (Shared, VPS, Dedicated, Cloud).

Provider Administration: Interface with hosting providers (e.g., AWS, DigitalOcean, Hetzner) to maintain 99.9% uptime and service levels.

Technical Troubleshooting: Assist DevOps teams in mapping domains to correct hosting environments and troubleshooting server-side connectivity issues.

Resource Management: Monitor hosting usage to ensure server resources align with site requirements and performance goals.

   3. Vendor & Business Account Management
Account Administration: Serve as the Primary Admin for all service provider business accounts, managing access levels, security protocols, and contact information.

Relationship Management: Act as the main operational point of contact for registrars, hosting companies, and third-party service providers.

Contract Negotiation: Negotiate enterprise contracts, pricing tiers, and Service Level Agreements (SLAs) to ensure the best value for the company.

Performance Tracking: Conduct regular reviews of vendor performance and lead migrations if service levels are not met.

   4. Budgetary & Financial Control
Budget Planning: Forecast annual spending on domain renewals, hosting fees, premium acquisitions, and SSL certifications.
Cost Optimization: Analyze the entire infrastructure portfolio to identify underutilized assets, unnecessary hosting overhead, and redundant services.
Financial Reconciliation: Manage the "zero-lapse" renewal process, reconcile invoices from multiple vendors, and ensure timely payments to prevent service interruptions.
ROI Analysis: Evaluate the cost-benefit of new infrastructure investments or premium domain acquisitions.

Requirements
Technical Experience
3+ years in technical operations, infrastructure management, or domain services.

Expert Infrastructure Knowledge: Deep understanding of DNS hierarchy, registrar panels (Cloudflare, GoDaddy, Namecheap), and hosting environments (cPanel, Plesk, or CLI).

Account Management: Proven experience managing enterprise-level business accounts and vendor relationships.

Financial Literacy: Ability to manage budgets, analyze invoices, and track operational expenditures (OpEx).

Core Competencies
High-Stakes Precision: Extreme attention to detail—recognizing that a single DNS or hosting configuration error can cause significant downtime.

Analytical Mindset: Ability to break down complex infrastructure costs and technical problems into manageable tasks.

Strategic Communication: Strong English skills to negotiate with vendors and collaborate with cross-functional teams (DevOps, Marketing, Legal).

Nice to Have
Experience in the online gaming or digital entertainment industry.

Familiarity with cloud resource optimization (finops) or domain traffic analysis.

Experience with domain recovery procedures and legal dispute resolution (UDRP).

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.

Gravira Group is looking for an experienced Team Lead VIP Manager to build and scale our VIP player management direction. This role focuses on developing structured VIP operations, managing VIP Managers, and maximizing retention and lifetime value of high-value players across Tier-1 markets.
 

Responsibilities:
• Lead and develop the VIP player management direction, manage and mentor a team of VIP Managers, define VIP workflows, communication standards, and operational processes, build structured VIP reporting and performance dashboards.
• Develop and implement VIP engagement and retention strategies, work directly with VIP and pre-VIP players to increase deposits and lifetime value, identify churn risks and implement structured reactivation strategies.
• Analyze player behavior and activity patterns to improve engagement, track VIP KPIs (deposits, retention, reactivation, LTV) and optimize team performance.
• Design and evaluate VIP bonus and offer strategies, monitor bonus efficiency and ensure responsible bonus allocation.
• Collaborate with CRM, Product, Acquisition, and Customer Support teams and ensure responsible gaming awareness and compliance in VIP player management.
 

Requirements:
• 3+ years of experience in iGaming.
• Proven experience working with VIP / High-Value Players and experience managing or scaling VIP programs or teams.
• Strong understanding of retention, loyalty, and player engagement mechanics.
• Experience working with CRM systems (Smartico is a strong advantage).
• Strong analytical mindset and ability to work with player behavior data.
• Experience working with Tier-1 markets; Canadian market experience is a strong advantage.
• Experience with multi-channel VIP communication (calls, WhatsApp, Telegram, email).
• English — Fluent.
 

What we offer:
• Work on a fast-growing iGaming product focused on Tier-1 markets.
• Opportunity to build and scale VIP operations.
• Remote work with an international team.
• Competitive salary and performance bonuses.

Astecture Group / Acropolium

Astecture Group brings together several technology companies, including Acropolium, united by a shared vision of innovation, operational excellence, and a partnership-first mindset.

We are looking for a Marketing Lead who will drive marketing operations across the Group, build efficient processes, and coordinate collaboration between internal teams, marketing agencies, and external contractors.

This role is ideal for someone who enjoys building systems, leading marketing processes, and scaling marketing with modern tools — including AI.

What You’ll Do

Marketing Strategy & Leadership

• Define and execute the marketing strategy across Astecture Group companies
• Work closely with founders and leadership on marketing priorities and growth initiatives
• Develop and manage the marketing roadmap
• Identify new opportunities for brand growth and market expansion

Marketing Operations & Process Building

• Build and optimize marketing operations and workflows
• Establish effective collaboration between:
  • internal teams
  • marketing agency
  • external contractors
• Ensure transparency of marketing activities, priorities, and results
• Create documentation, processes, and internal marketing guidelines

Team & Contractor Management

• Coordinate the work of marketing agencies and freelancers
• Help scale and structure the marketing team as the company grows
• Define KPIs and monitor performance across marketing activities

Tools, Automation & AI

• Implement modern marketing tools and automation
• Introduce AI-powered solutions into marketing workflows
• Improve reporting, analytics, and marketing performance tracking

Market Research & Innovation

• Monitor marketing trends, tools, and emerging formats
• Track competitors and industry developments
• Proactively suggest new ideas and improvements for Group brands

Ideal Candidate Profile

• 5+ years of experience in marketing
• 2+ years in a leadership role (Marketing Lead, Head of Marketing, Growth Lead, or similar)
• Strong understanding of digital marketing and marketing operations
• Experience working with marketing agencies or external contractors
• Experience in B2B, tech, SaaS, or IT services
• Strong communication and stakeholder management skills
• Strategic mindset with strong organizational skills
• Interest in AI tools and modern marketing technologies

Nice to Have

• Experience in IT outsourcing or tech services
• Experience with LinkedIn marketing
• Experience building marketing processes from scratch
• Interest in employer branding or talent marketing

Hiring Process

1️⃣ Meeting with HRD & Recruiter — role overview, expectations, cooperation format
2️⃣ Meeting with the Founder — alignment on strategy, priorities, and leadership approach
3️⃣ Offer — welcome to the team 🚀

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which includes Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! Seeing a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 

Responsibilities: 

• Serve as the single point of contact for all IT-related queries and incidents via Microsoft Teams, Outlook, Jira Service Desk, and other approved communication channels. 
• Log, categorize, prioritize, and manage support requests within the Jira Service Desk system, ensuring accurate documentation and timely resolution. 
• Provide 1st and 2nd line technical support, troubleshooting hardware and software issues across Windows, macOS, Linux environments, desktops, laptops, printers, and mobile devices. 
• Support and maintain core IT infrastructure, including Active Directory, Microsoft 365 (Exchange Online, Intune, SharePoint Online), and local area network (LAN) services. 
• Take full ownership of assigned incidents and service requests, proactively monitoring progress, providing regular updates, and ensuring resolution within agreed service levels. 
• Diagnose and resolve technical issues efficiently using all available troubleshooting tools and resources, escalating when necessary. 
• Coordinate with external vendors and third-party support providers for issues requiring advanced or specialized assistance. 
• Maintain and manage IT asset inventory, including hardware lifecycle tracking and onboarding/offboarding documentation and handovers. 
• Support procurement processes for IT equipment and software, including recommendations, ordering, and deployment. 
• Deliver a high standard of customer service, adhering to IT service management best practices and internal service level agreements (SLAs). 
• Develop and maintain user guides, knowledge base articles, and support documentation to empower staff with self-service resources. 

• Provide basic end-user training and guidance on Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other business systems as required. 

   

Requirements: 

• This is a fully on-site role based in Wrocław. Regular in-office presence is required to support effective collaboration and hands-on technical support. 
• Strong practical experience with Active Directory, Microsoft 365, Intune, and SharePoint is mandatory. 
• Advanced knowledge of Windows, macOS, and Linux operating systems, including support of desktops, laptops, printers, and mobile devices. 
• Proven experience in a similar role such as System Administrator, Network Administrator, or IT Support Engineer. 
• Solid understanding of networking concepts and infrastructure, including LAN/WAN environments, routers, and switches. 
• Experience working with databases and maintaining IT platforms across multiple operating systems. 
• Strong troubleshooting, analytical, and problem-solving skills. 
• Excellent verbal and written communication skills, with a customer-focused mindset. 
• Bachelor’s degree (BSc/BA) in Information Technology, Computer Science, or a related field. Relevant professional certifications (e.g., Microsoft Certified Systems Administrator – MCSA) are an advantage. 
• English proficiency at intermediate level or higher (B1+). Basic knowledge of Polish (A2 or higher) is considered a plus. 

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg provides an enterprise-grade last-mile delivery platform that balances cost and customer experience across owned and third-party fleets. The platform processes hundreds of millions of transactions annually for global retail and logistics providers. It integrates advanced algorithms, AI-driven decision-making, and distributed architectures to automate planning, routing, dispatch, driver management, and real-time tracking. The system operates at global scale, with secure connectivity to supply chain and logistics systems. Strong engineers ensure platform reliability under high data volume, solve complex operational challenges, and drive continuous improvement of core features.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform. This role offers autonomy in case management, real influence on product stability and usability, and opportunities to apply technical depth in SQL, REST APIs, and distributed systems. You will contribute to process optimization, documentation, and knowledge transfer, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Maintain and expand expertise in Bringg architecture, features, and configuration options.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience.
• Intermediate proficiency in SQL for data analysis and troubleshooting.
• Hands-on experience consuming and debugging RESTful APIs and integrations.
• Technical support experience for Web and Mobile applications in production.
• Fluent English with strong written and verbal communication skills.
• Customer-facing orientation and ability to manage relationships under pressure.
• Experience in operationally critical, high-pressure environments and incident management.
• Based in Ukraine and able to work scheduled shifts, including nights (00:00–08:00) and weekends.

Nice to Have:

• Bachelor’s degree in Computer Science or a related technical field.

TeqBlaze, a trailblazer in the AdTech industry, is looking for a AdOps Manager who is passionate about quality, thrives in fast-paced environments, and is eager to make a tangible impact in AdTech.

Are you passionate about making a real impact and working in a fast-paced adtech environment? 

Do you thrive in a collaborative setting and have a strong track record of success? If so, we’re looking for you!

Responsibilities:

• Onboarding of new partners (DSPs, SSPs, direct publishers) — including technical integration setup, testing, and launch validation
• Configuration and ongoing management of partner endpoints — bid floors, traffic shaping, timeouts, QPS management, etc
• Direct communication with demand and supply partners (both verbal and written) — daily troubleshooting, escalation handling, and proactive performance updates
• Demand and supply optimization — identifying underperforming integrations and driving improvements through partner communication and platform-side configuration
• Black/whitelisting management based on performance or brand safety requirements
• Discrepancy management — regular reconciliation of impressions, revenue, and spend between platform data and partner reporting; root cause analysis and resolution
• Daily tracking of performance metrics and KPIs — fill rate, win rate, eCPM, bid response rate, revenue, and margin
• Traffic quality monitoring — filtering of invalid and low-quality traffic in collaboration with internal teams

Requirements:

• 1+ year of experience in AdOps within a programmatic environment (SSP, DSP, ad network, or publisher side)
• Solid understanding of programmatic ecosystem - OpenRTB, SSP, DSP, sellers.json, ads.txt, cookie sync, key metrics (eCPM, fill rate, win rate, bid rate), etc
• Upper-intermediate+ English
• Strong analytical skills; proficiency in Excel/Google Sheets

At TeqBlaze, innovation isn’t just what we do — it’s who we are. As a leader in the AdTech sector, we’re reshaping how digital advertising operates globally. Our mission is to craft cutting-edge white-label programmatic solutions that not only meet but anticipate the needs of our clients. With a focus on technology and a flair for creativity, we transform challenges into opportunities and data into insights.

Our team is a powerhouse of industry experts who thrive on the latest trends and technologies. By joining us, you become part of a dynamic community that values bold ideas and collaborative problem-solving.
 

Perks of working at TeqBlaze:

• Tailor your work environment to fit your lifestyle with options ranging from fully remote to hybrid, or immerse yourself in our dynamic office settings in Kyiv, Lviv, Odesa, or Mykolaiv.
• Propel your professional journey forward with access to many resources, including specialized courses, industry conferences, and a vast electronic library.
• Your efforts and achievements are valued here, reflected in performance-based salary reviews that reward your contributions.
• Enjoy a well-rounded life with 22 paid vacation days annually, comprehensive health coverage, paid sick leaves, and access to professional mental health resources.
   

If you have a knack for detail-oriented work and are looking for an opportunity to collaborate with a team of talented professionals, this is your chance to play a pivotal role in shaping the future of advertising technology. Dive into a role where your efforts are recognized and rewarded as you help us propel our business and our clients’ success forward.
 

Ready to elevate your career at TeqBlaze? We’re excited to see what you can bring to our team!
 

We are looking for a Game Community Moderator to help create a positive, engaging, and safe environment for our player community. The moderator will monitor discussions, support players, enforce community guidelines, and serve as a bridge between the community and the development team.

This role is ideal for someone who is passionate about games, understands online communities, and enjoys helping players.

Community Management
 

• Monitor the Suzerain Universe community and act as a representative of Torpor Games across Discord, Steam, and Reddit.
• Work alongside the Marketing and Community Manager to maintain a positive and welcoming environment by enforcing community guidelines and terms of service.
• Manage a team of volunteer community moderators to ensure consistent global coverage across multiple time zones.
• Address and resolve user issues through direct communication or by escalating them to the appropriate departments when necessary.
• Maintain community management tools in Notion to track interactions, issues, and overall community health.
• Collaborate with the Marketing and Community Manager to develop and implement engagement strategies, including organizing and running community events.
• Provide regular feedback to the Marketing and Community Manager based on community sentiment, trends, and recurring issues.
• Confidently host quarterly livestreams with the development team and community across Discord, Twitch, and YouTube.

Development Operations
 

• Review Codecks daily to ensure newly reported bugs contain all required information from the community; follow up with users when additional details are needed.
• Support community-led localization teams, ensuring clear and effective communication between localization leads and the development team.

Customer Support
 

• Manage and take ownership of the Torpor Games support email, responding to inquiries and forwarding messages to the appropriate team members as needed.
• Respond to customer reviews across platforms such as Steam, Google Play, the Apple App Store, and other gaming platforms, flagging urgent or recurring issues.
• Handle and respond to merchandise-related issues and inquiries.

Adaptiq is looking for an Application Support Engineer (L2/L3) to join the team working on Bringg, an enterprise-grade last-mile delivery platform used by global retailers and logistics companies.

The platform processes hundreds of millions of delivery transactions annually, so reliability and fast incident resolution are critical.

You will work closely with Customer Success, Solutions teams and R&D to investigate production incidents, troubleshoot technical issues and ensure stable platform operation for large international customers.

Tech Environment

SQL
REST APIs
Postman
Web & Mobile applications
Production logs and monitoring tools
Salesforce (nice to have)

What you'll do

• Provide L2/L3 application support for enterprise customers
• Investigate issues using SQL queries, logs and API monitoring tools
• Diagnose production issues across web and mobile platforms
• Escalate complex bugs to R&D with clear technical analysis
• Validate fixes and support releases related to customer issues
• Monitor production metrics and identify recurring problems
• Maintain documentation and improve support processes

Requirements

• 2+ years of experience in L2/L3 Application Support
• Strong SQL skills for troubleshooting
• Experience with REST APIs and integrations
• Experience supporting production web or mobile applications

• Strong English communication skills

   

Nice to have

Postman, Salesforce or similar tools
Technical degree in Computer Science or related field

What we offer

• Fully remote work
• 20 paid vacation days + local public holidays
• Full accounting and legal support
• Workstation provided
• Co-working space option
• Competitive compensation with yearly reviews

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

Hello guys 👋

At Intobi, we're a software and product development company passionate about driving innovation and progress.

We help our clients succeed by delivering custom-built tech solutions designed to meet their unique needs.

Our expertise lies in developing cutting-edge Web and Mobile applications.

We’re looking for a success-driven Notion Consultant for one of our clients.

Our client is now Notion Consulting partners, and we are enrolled in a program where we will conduct 30 min. service calls with Notion users in the world. The calls will be done in English, and the scope is to find out where the customer is and what their primary pains are. After the call, we can try to upsell to them.

Requirements:

— FLUENT in English;
— Service-minded and comfortable in service calls and
sales;
— Skilled in Notion (min. the Essentials, Workflows, and
Advanced badges) See https://academy.notion.com 
— Presentable. 

What we offer:

— Competitive salary;

— Paid vacation and sick leaves;

— 8 hours a working day, 5 days a week;

— Career growth potential;

— Friendly team and corporate events.

Please send your CV here or via email.

Should the first stage be successfully completed, you’ll be invited to a personal interview.