Jobs

We are looking for a technical support engineer in Bratislava.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
​– you have a deep understanding of how the Internet and networks work;
​– experience with Linux operating systems (Ubuntu, CentOS, Debian);
​– knowledge of working in the Linux terminal.​

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Ubidex is looking for a Customer Success Consultant to join our professional and friendly team. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should possess relevant digital experience and have previously held one or more of the following positions: Account Manager, Customer Support, Customer Success or Business Developer in an AdTech or SaaS B2B company .

Responsibilities

• Own the entire relationship with assigned customers, including onboarding demos, training sessions, adoption, retention, and scaling of the customers account
• Daily customer support: troubleshooting, reports and dashboard analytics, bug and feature reports to the team
• Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals
• Communicate effectively with senior managers to better understand customer needs, maximize retention and growth, and share learnings
• Facilitate interaction and workflow among customer's team and traffic providers to ensure timely deliverables

Qualifications and skills

• At least three years of experience as an Account Manager, Customer Support, Customer Success or Business Developer in the Adtech industry or SaaS B2B platform.
• Strong skills in verbal and written communications
• Analytical and result-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Spoken Ukrainian and English as must
• Customer focus

Tools

• Google Sheets / Excel
• Task Trackers
• Knowledge of any CRM

About your key responsibilities and impact:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
• Monitoring product status and involving responsible teams in urgent or critical situations;
• Collaborating closely with other departments to ensure timely and effective issue resolution;
• Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
• Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

• At least 3 year of experience in client support.
• Intermediate+ English level; 
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies (a significant advantage).
• Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly).
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and dynamic prioritization skills.
• Excellent communication (written and verbal), analytical thinking, and problem-solving abilities.
• Experience with monitoring and alerting tools.
• English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

• Willingness and ability to work in shifts, including night shifts.

Work Schedule: (2-on / 2-off, 12-hour shifts with night rotation).
 

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage. 

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events. 

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.

Key responsibilities:

• Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
• Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
• Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
• Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.

Requirements:

• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Proficient in Linux systems and shell scripting.
• Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
• Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills; fluency in English is required. 

We are looking for a skilled Technical Support Engineer to join our growing team and provide advanced support for Linux-based systems, container technologies, and cloud environments. This role is remote, but candidates should be based in Europe due to collaboration and time zone requirements.

Key responsibilities:

• Act as the primary point of contact for technical inquiries, resolving customer-reported issues with professionalism and urgency.
• Investigate and resolve complex technical problems related to Linux, containers (Docker, Kubernetes, Podman), and cloud infrastructure.
• Contribute to technical documentation and internal knowledge bases to help streamline future support efforts.
• Partner with engineering and product teams to escalate critical issues, ensuring rapid and thorough resolution.

Requirements:

• 3+ years of experience as a Technical Support Engineer or in a similar technical role.
• Proficient in Linux systems and shell scripting.
• Hands-on experience with container technologies such as Docker, Kubernetes, and Podman.
• Familiarity with at least one major cloud platform (AWS, Azure, GCP); AWS EKS experience is a plus.
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills; fluency in English is required. 

We are looking for an Integrations & support engineer. You will play a key role in supporting our customers and helping them integrate our software into their existing workflows using no-code tools. This role is ideal for someone with a technical mindset, strong problem-solving skills, and a passion for improving customer experience.

Your Responsibilities:

• Serve as 1st line support, reviewing and responding to incoming customer requests via email, chat, or ticketing systems.
• Diagnose and troubleshoot issues, escalating complex problems to the relevant internal teams.
• Assist customers in integrating our software with their processes using no-code/low-code tools like Make.com and Zapier.
• Design and implement automation workflows based on customer requirements.
• Collaborate with product and development teams to communicate recurring issues and contribute to product improvement.
• Maintain and update internal documentation and integration templates.
• Provide occasional training or onboarding sessions to customers regarding integrations and best practices.
• Ensure high levels of customer satisfaction through professional and timely support.

Must-Have Qualifications:

• Hands-on experience with no-code tools such as Make.com, Zapier, or similar platforms.
• Proficiency in working with APIs and JSON data structures.
• Excellent verbal and written communication skills in English.
• Prior experience in a technical role such as software tester, automations engineer, junior developer, or business analyst.
• Ability to work independently.
• Understanding of RESTful APIs, webhooks, and integration patterns.

Nice-to-Have Skills:

• Working knowledge of German or Dutch (A2 level or higher).

Location: Remote (Ukraine)

Working Hours: 9 AM – 5 PM EST

About the Role:

We’re looking for a proactive, relationship-driven Customer Success & Account Manager to join our team. In this role, you’ll communicate with both potential and existing customers — leading demos, handling follow-ups, preparing custom Proof of Concepts, and supporting onboarding and ongoing success. You’ll work closely with our US and Canadian clients, becoming a trusted partner in their DocStudio journey.

Key Responsibilities:

- Conduct product demos for potential customers

- Follow up on leads via email, LinkedIn, and calls

- Prepare tailored Proof of Concepts based on use cases

- Lead project setup and onboarding for new clients

- Communicate regularly with existing customers to support adoption and success

- Handle questions, feedback, and light troubleshooting

- Collaborate with internal teams to align on customer needs

Ideal Candidate Profile:

- Fluent in English — confident in calls and written follow-ups

- 2–4 years in a customer-facing role (Customer Success, Account Management, Sales, Pre-Sales or Onboarding)

- Tech-savvy and eager to learn DocStudio functionality

- Proactive, friendly, and organized — a natural relationship builder

- Comfortable managing multiple clients and projects in parallel

- Bonus: experience in SaaS or with international clients

- Available to work 9 AM – 5 PM EST full-time

Our client is a marketing solution that supports medium-sized direct-to-consumer (DTC) brands in promoting their products on major online advertising platforms. We’re proud partners with Meta Marketing and Google.

This is not a senior strategy role, nor is it a support role. It's a mid-level performance marketing position with a strong client-facing component. You'll be responsible for running Performance Max campaigns and explaining the results to clients in a clear, friendly manner—all via email.

Our customers are small and medium eCommerce brands based in the US, UK, Canada, and Australia.

What You’ll Be Doing

• Manage and optimize Google Ads campaigns (Performance Max) for our eCommerce clients.
• Monitor results and improve ROAS through data-driven decisions.
• Keep clients informed—send regular performance updates, answer questions, and explain results via email.
• Onboard new customers: ensure everything is set up correctly from the start, answer early questions, and share best practices.

What We’re Looking For

• Experience running Google Ads.
• Strong written English—you can explain performance and strategy in a clear, friendly way.
• You're organized, responsible, and genuinely care about helping clients grow.
• Proficiency in Google Sheets (e.g., using VLOOKUP, IF, IFERROR functions, filters, etc.).
• Completed IT courses from well-known platforms, with at least 20+ hours of actual learning—not just a 1-hour overview.

Will Be a Plus

• Experience in customer support, account management, or customer success.
• Experience working with Shopify.
• Familiarity with Intercom.Indeed+6typebot.io+6LinkedIn+6

What We Offer

• The opportunity to grow and deepen your expertise in Google Ads.
• Work with some of the fastest-growing DTC brands from the US, UK, Canada, and Australia.
• Competitive base salary depending on experience, with revenue-based bonuses.
• Room to grow: build your skills in performance marketing and client success.
• Remote work.

Our partner is a leading Electronic Money Institution (EMI) licensed by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta. Operating across 140 countries and serving more than 25 industries, it provides multi-currency IBAN accounts, merchant solutions, and mass payment capabilities. All services are accessible through a single unified platform under one contract, making it an efficient solution for both domestic and cross-border payments.

The company is seeking a Customer Support Team Lead who will be instrumental in developing customer experience strategies, optimizing support operations, and cultivating a high-performance culture within the customer support team. This role offers the opportunity to directly impact service quality standards while leading a team of support professionals in a dynamic financial technology environment.

Main Responsibilities:

Team Leadership and Management:
– Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
– Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
– Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
– Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

Customer Experience Strategy:
– Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
– Implement strict SLAs for customer service requests processing and develop
functional QA monitoring mechanisms
– Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

Operational Excellence:
– Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
– Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
– Quality assurance and ongoing improvement
– Implement tools, technologies, and workflows to optimise support processes and enhance productivity

Cross-functional Collaboration:
– Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
– Overtake essential customer requests and inquiries from Compliance and Account Management teams
– Act as a customer advocate within the organisation, representing the customer’s voice in decision-making processes and product development initiatives

Mandatory Requirements:

– Experience in the FinTech industry is a must
– Experience in a similar managerial position on an international level
– Proven experience leading and motivating high-performing teams (5+ people)
– Ability to foster a positive and collaborative team culture
– Deep understanding of customer needs and expectations
– Ability to identify areas for improvement and implement innovative solutions
– Ability to develop and implement policies and procedures
– Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
– Financial and Business Acumen

We offer:

Empowerment Through Professional Development:
– Monthly investment in your English learning
– Yearly allocation for advancing your professional expertise

Make a Lasting Impact:
– Work on unique projects where your contributions can reshape company-wide processes

Flexible and People-Centric Culture:
– Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
– Days of paid sick leave annually, accommodating emergencies and medical needs
– Additional holidays aligned with your local calendar

Compensation & Incentives:
– Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

We are currently looking for an experienced Technical Support Engineer L3.  

If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill!

Responsibilities:

• Interacting with customers for corrections, maintenance and support;
• Troubleshooting of software products;

• Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.

   

Candidate requirements:

• Minimum 3 years of experience in computer/software problem solving or bug detection;
• Experience in software troubleshooting;
• Experience in creating SQL queries;
• Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues;
• Strong problem solving/investigative skills;
• Bachelor’s degree or equivalent (or higher) in Computer Science or similar field;

• Fair upper-intermediate level of English.

   

Will be an advantage:

• Experience with Oracle;

• Experience in QA or developer positions.

   

Working with MaxBill, you will receive:

• 20 working days of annual vacation per year, plus paid public holidays.
• Provision of sick/personal leave.
• Paid trainings, conferences, seminars, and certification courses, classes in English.
• On-the-job mentoring program to learn from experienced colleagues.
• The possibility of remote work and a flexible schedule.

We’re seeking a skilled and proactive Customer Support Engineer to join our mission of revolutionizing conversational AI through the OneReach.ai GSX platform. This is a unique opportunity to work with a cutting-edge low-code/no-code platform, support a global customer base, and collaborate with world-class engineers and product teams.
The ideal candidate is a self-motivated technical generalist who thrives in fast-paced environments, works effectively under minimal supervision, and enjoys problem-solving, continuous learning, and working directly with customers to ensure their success.

Key Responsibilities

• Serve as the first line of support, handling incoming tickets in our support system.Troubleshoot and diagnose technical issues, including by analyzing system logs, API responses, and developer/technical documentation; resolve directly when possible or escalate to the appropriate team when needed.
• Maintain ownership of customer issues throughout the support lifecycle, ensuring timely updates and resolution.
• Communicate clearly and effectively with customers to provide updates, gather information, and deliver solutions.
• Collaborate with engineering, QA, sales, and product teams to resolve complex issues and improve customer experience.
• Create and maintain clear technical documentation, internal guides, and knowledge base articles.
• Become an expert in the OneReach.ai GSX platform, using it to create and troubleshoot customer configurations.
• Support internal projects and customer solutions involving agentic workflows and AI-based automation, including building intelligent flows, data enrichment agents, and natural language interfaces using the OneReach.ai GSX platform.
• Coordinate with dev, sales, and finance departments on customer needs and cross-functional initiatives.

• Working time - 11-20 / 12-21 (Kyiv timezone)

   

Required Qualifications

• 2+ years of relevant experience in software/application support or a similar technical support role.
• Strong analytical mindset and attention to detail — able to identify patterns, isolate root causes, and ensure high accuracy in problem-solving.
• Familiarity with troubleshooting browser-based applications.
• Basic web development knowledge: HTML, CSS, JavaScript, and browser developer tools.
• Basic programming ability (or readiness to quickly learn): Node.js, SQL, PostgreSQL, Cypher queries, GraphQL, etc.
• Experience working with REST APIs and tools like Postman, including interpreting OpenAPI/Swagger documentation.
• Strong communication skills in English (preferably C1 or at least Upper-Intermediate B2), both written and verbal.
• Ability to prioritize, multitask, and adapt to shifting priorities in a dynamic environment.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, or similar).

• A customer-first mindset with a high level of empathy, accountability, and ownership of support issues.

   

Nice to Have

• Experience with SaaS, software/application support, or product engineering environments.
• Understanding of the software development lifecycle and Agile practices.
• Exposure to cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with conversational AI, chatbot development, and prompt engineering.
• Basic knowledge of Vue.js and component-based frontend architecture.
• Basic knowledge of VoIP and SIP protocols.
• Experience with conversational design or AI workflow orchestration.
   

Benefits:

• Join an award-winning and innovative product company
• Work with smart, passionate teammates who genuinely love what they do
• Get hands-on exposure to cutting-edge topics in UX, AI, and technology
• Flexible remote work environment
• 24 paid days off per year

Hiring steps:

1. CV review by Tech Manager
2. HR call
3. Tech interview

4. Cultural interview (optional)

5. Test task

6. Job Offer

Why OneReach.ai?
At OneReach.ai, we’re building a better way for humans and machines to work together. Our platform enables teams to create AI-powered communication and automation solutions with minimal code, and you’ll play a key role in supporting those experiences. If you’re passionate about technology, customer success, and continuous learning, we want to hear from you.

Why this role matters

Our products win on usability and cost—but our long-term advantage is how we treat customers. We’re looking for a CX Manager who genuinely lives for client happiness, sweats the details of every interaction, and can grow today’s solo support desk into tomorrow’s full CX organization.

What you’ll do

• Deliver fanatically helpful 1st-line support across chat, email and phone, hitting aggressive SLA & CSAT targets.
• Act as a high-touch account manager for key merchants, proactively checking in, spotting expansion opportunities, and championing their voice internally.
• Build scalable processes: knowledge base, macros, KPI dashboards, hand-off playbooks, QA loops.
• Turn support data into insights that influence product roadmaps and risk mitigation.
• Recruit, mentor and performance-manage the first wave of CX specialists as we grow.

What makes you a fit

• 3+ years in customer support, success or account management, ideally in fintech, SaaS or payments.
• Proven track record of raising CSAT/NPS and managing tough escalations end-to-end.
• Empathy so strong customers feel you’re “one of the team,” plus the analytical chops to back decisions with data.
• Fluent English (extra languages a plus); mastery of modern CX/CRM tooling (Zendesk, Intercom, HubSpot, etc.).
• Self-starter comfortable in ambiguity—able to design process, not just follow it.

What you’ll get

• Key seat on an early, well-funded team with real ownership and headroom to build a department.
• Competitive comp, equity upside, and budget for the tools & training you need.
• Remote-friendly culture with quarterly off-sites in Europe.

Key Responsibilities:

• Taking full ownership of the department, including Support, VIP Support, and Payment Support.
• Optimizing department processes and increasing team efficiency.
• Enhancing the quality of responses to improve the CSAT (Customer Satisfaction) score.
• Currently, there is no internal candidate capable of fully leading such a large team.

Tasks for the Probationary Period (2-3 months):

• Get familiar with the department’s processes and sub-departments.
• Assess the existing challenges from the new leader’s perspective.
• Develop and propose an improvement plan.
• Maintain CSAT scores and First Response Time without deterioration.
  
   

Main Responsibilities and Duties:

• Managing four sub-departments within the customer support division.
• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, including HelpDesk, Live Chat, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments (Antifraud, Product, Design) to enhance the customer experience.

Required Experience:

• 2+ years of experience in a similar role (iGaming industry experience is a strong advantage).

Skills and Competencies:

• Proven experience in team management and strong leadership skills.
• Experience in hiring, onboarding, and developing employees within a team.
• Deep understanding of customer service processes, quality standards, and control mechanisms.
• Strong problem-solving and crisis management skills.
• Excellent communication and interpersonal abilities.
• Flexibility and the ability to adapt to a fast-paced environment.
• Basic knowledge of PSPs and payment provider operations in iGaming (P2P, acquiring, Mexico or Latam will be a privilege).
• Spanish will be plus

Technical Requirements:

• Proficiency in GSuite (Gmail, Drive, Calendar, etc.) and Microsoft Office (Outlook, Teams, etc.).
• Experience with customer support tools (Live Chat, Intercom, HelpDesk, or similar).
• Experience working with custom CRM systems.

Overview: 
We are looking for a Developer Support Engineer (sometimes called Technical Support 
Engineer or Developer Advocate in other organizations) to help our customers succeed with our web commerce platform. This hybrid role combines technical troubleshooting with 
developer-facing documentation work. You will be the go-to expert for clients integrating our SaaS product into their websites and applications, guiding them through JavaScript 
integrations and API usage. In addition, you’ll create and maintain engaging developer 
documentation to empower all users to solve problems and build great integrations 
independently. If you are passionate about coding, teaching, and helping developers build on a platform, this role offers the best of both worlds. You’ll work cross-functionally with our engineering and product teams, acting as the voice of the customer to improve our product and docs.
 
Key Responsibilities: 
 

• Client Integration Support: Serve as the front-line technical expert for our 
  customers (developers and merchants). Assist clients in integrating our API and 
  JavaScript library into their sites or apps. Troubleshoot issues in real time – from 
  debugging JavaScript code snippets embedded on a client’s website to 
  diagnosing API request/response errors. Ensure that each integration meets best 
  practices and that clients overcome any technical hurdles quickly. 
  Technical Troubleshooting: Investigate and resolve technical support tickets 
  related to our web platform and APIs. This includes reading application logs, 
  reproducing issues with test setups, and walking customers through solutions. 
  You will handle questions on API calls, webhook configurations, authentication, 
  and other developer-level issues. When necessary, escalate bugs to the 
  engineering team, but you’ll own the communication to the customer and make 
  sure issues are fully resolved or documented.
• Developer Documentation & Tutorials: Create and maintain developer-friendly 
  documentation and resources. You’ll write clear integration guides, code 
  examples, FAQs, and troubleshooting articles that help all users self-serve. 
  Whenever you solve a new issue, you’ll update the documentation or knowledge 
  base to include that insight (e.g. adding a “How to implement X” guide or 
  expandinganFAQwithanewlyencounteredproblem).You will also review existing docs for clarity and completeness, ensuring our developer portal is always up-to-date with the latest features and common questions.
• Collaboration & Developer Success: Work closely with our product andengineering teams to improve the developer experience. You’ll relay feedback from the field – highlighting pain points in the API or areas where documentation is lacking. By representing the voice of the customer (developers), you’ll help prioritize bug fixes and new features. You might also contribute to sample apps or reference implementations to showcase best practices. In some cases, you could engage with our developer community via forums or webinars, sharing knowledge and building relationships (acting in a capacity similar to a DeveloperAdvocate).
• Knowledge Base Management: Organize and curate our internal and externalknowledge bases. Ensure support tickets and their resolutions are documented. Develop “how-to” solutions and troubleshooting steps into reusable articles. Over time, streamline the support process by identifying common requests and preemptively addressing them in documentation or in-app guidance. The goal is to enable developers to find answers quickly on their own whenever possible.
• Customer Onboarding Assistance: For larger clients or those less familiar with web technologies, provide hands-on guidance during initial integration. This could involve code walkthroughs, reviewing their implementation of our JavaScript SDK or embed code, and advising on front-end best practices to achieve desired customizations. You’ll ensure new customers have a smooth onboarding from a technical standpoint, reducing time-to-value.

Required Skills & Qualifications:
 

• Web Development Proficiency: Strong skills in JavaScript, with HTML/CSS 
  knowledge a plus. You can read and write front-end code and are comfortable 
  debugging client-side issues (e.g., understanding browser console errors, DOM 
  behavior, CORS issues). Familiarity with modern JavaScript frameworks or tools 
  is a plus, but comfort with vanilla JS and the ability to troubleshoot integration 
  code is most important.
• API and Backend Knowledge: Experience working with APIs (REST/JSON 
  and/or GraphQL) and integrating backend services. You should understand how 
  to make API calls, interpret responses, and handle authentication (e.g., API keys, 
  OAuth).AbilitytousetoolslikePostmanorcURLfortestingAPIsisexpected.
• Knowledge of server-side languages (Python) is a bonus, as our clients use various stacks.
• Technical Support Experience: 2+ years in a technical support, solutions engineering, or software engineering role, preferably in a SaaS or web technology environment. You have a track record of solving customer issues in a systematic way, and you’re comfortable being the “go-to” technical person in conversations with customers. Excellent troubleshooting and problem-solving skills are a must – you enjoy digging into logs, isolating variables, and figuring out why something isn’t working.
• Communication Skills: Excellent written communication and reasonablycompetent verbal communication in English. You can translate complex technical concepts into easy-to-understand language. This is crucial not only for helping customers of varying skill levels, but also for creating documentation that is clear, concise, and engaging. If you have past experience writing developer guides,tutorials, or even blogging about technical topics, it will serve you well in this role.
• Documentation & Writing Ability: Proven ability to produce high-quality technical documentation or instructional content. You know how to structure a tutorial or API guide for clarity. You pay attention to detail (so you’ll catch if a code sample has a typo) and you have an empathetic mindset for the reader’s experience.
• Domain Knowledge: Familiarity with web commerce/e-commerce or related domains. You understand the basics of online stores, shopping carts, payment gateways, or content management systems. (Direct experience with platforms like Shopify, WooCommerce, Adobe Commerce, etc. is a plus.) This helps you quickly grasp our platform’s context and our customers’ objectives.
• Customer Empathy: A customer-first attitude. You are patient and personable when guiding users through problems. You genuinely enjoy helping others succeed and can stay professional and clear-headed when troubleshooting an urgent issue with a frustrated client.
• Collaboration & Teamwork: Ability to work cross-functionally. You’ll be liaising between customers and our internal teams, so you need to effectively collaborate with software engineers,product managers,and occasionally thesales/account team. Being able to advocate for the customer while understanding engineering perspectives is key.
• Self-Driven & Organized: Comfortable working independently in a remote or minimal supervision setting. You can manage your own time to balance immediate support needs with longer-term documentation projects. Strong organizational skills will help you keep track of outstanding issues, documentation to-dos, and follow-ups with customers.

Preferred Qualifications: 
 

• Experience with Developer Tools: Prior experience using or supporting 
  developer-oriented products (APIs, SDKs, developer platforms) is highly 
  preferred. This could be in a Developer Support Engineer or Developer 
  Advocate capacity. Familiarity with tools like version control (Git/GitHub), issue 
  trackers, and developer community forums will be helpful.
• Web Commerce Background: Direct experience in the web commerce domain – for example, working with shopping cart integration or content management 
  systems for online retail. Understanding concepts like webhooks for order 
  notifications, or how front-end and back-end systems interact in a typical online 
  store, will give you a head start.
• Additional Programming Skills: Knowledge of one or more server-side 
  programming languages (e.g. Node.js, Python, Ruby, PHP) or mobile 
  development experience. While not a core requirement, this can help in 
  troubleshooting more complex integration scenarios and communicating with our 
  engineering team.
• Technical Writing/Blogging: If you have a portfolio of technical writing, we’d 
  love to see it. This could be documentation, knowledge base articles, or technical 
  blogs/tutorials. This demonstrates your ability to communicate with developers 
  through writing.
• Developer Community Engagement: Experience participating in developer 
  communities or forums (Stack Overflow, Dev.to, etc.), or contributing to 
  open-source projects is a big plus. This shows you’re proactive about sharing 
  knowledge and supporting developers beyond jus tone-on-one interactions.

Ми - міжнародна fintech компанія, що представляє технологічні та маркетингові рішення для фінансового сектора.

Зараз знаходимося у пошуку досвідченого керівника служби підтримки, який допоможе мінімізувати кількість типових клієнтських звернень за рахунок оптимізації процесів, впровадження автоматизації та розвитку самообслуговування.

Ви наш кандидат якщо маєте:

• досвід роботи у клієнтській підтримці (бажано у сфері фінтех, e-commerce, SaaS) від 3 років;
• досвід керування командою від 1 року;
• навички роботи з аналітикою (систематизація та аналіз звернень клієнтів);
• розуміння автоматизації клієнтської підтримки та досвід роботи з чат-ботами/AI;
• відмінні комунікативні та організаційні навички;

Ключові завдання посади:

• керування командою служби підтримки (планування, контроль, розвиток);
• оптимизація процесів підтримки, знижуючи кількість запитів, що повторюються;
• розробляти та впроваджувати інструменти самообслуговування (FAQ, чат-боти, AI-рішення);
• аналізувати звернення клієнтів, виявляти слабкі місця та пропонувати рішення;
• взаємодіяти з іншими відділами для покращення клієнтського досвіду;
• розробляти KPI та стратегії покращення якості сервісу;
• контролювати SLA, швидкість та якість обробки запитів.

У нас Ви отримаєте:

• Фінансову стабільність – гідну та своєчасну зп;
• Роботу у крутій команді професіоналів, де кожен любить свою справу;
• Широкі можливості для професійного та кар'єрного зростання;
• Участь у цікавих та масштабних проектах;
• Зручний графік роботи;
• Щорічну оплачувану відпустку;
• Компенсацію 50% мед. страховки, спорт та курси.

Чекаємо на Ваші резюме з побажаннями із заробітної плати.