Jobs

About BULLS MEDIA
BULLS MEDIA is a global leader in digital marketing, dedicated to simplifying decision-making and connecting customers with top-tier brands. Our cutting-edge technology empowers millions of consumers worldwide to make smarter and more confident purchasing decisions.

Our expertise lies in building high-performing review websites. We specialize in developing streamlined landing pages for our clients, ensuring seamless customer experiences while efficiently collecting and managing data through our proprietary tracking system.

We are currently seeking an HR Manager to join our team. In this role, you will be responsible for supporting our R&D department, which consists of  30 employees.

What You Will Do

• Conducting performance reviews and supporting performance management processes
• Participating in and driving Learning & Development (L&D) initiatives for employees
• Managing the onboarding process to ensure smooth employee integration
• Conducting regular one-on-one (1:1) meetings with employees
• Managing the offboarding process, including exit interviews and documentation
• Preparing and analyzing HR reports and metrics (e.g., turnover, engagement, hiring data)
• Coordinating the recruitment process in collaboration with hiring managers

• Office administration: organizing the smooth operation of the office, coordinating administrative processes, maintaining documentation, purchasing office supplies, and ensuring comfortable working conditions for the team.

   

What We Offer

• 21 days of paid leave per year
• 7 days of sick leave annually
• Health insurance
• English-speaking clubs
• Corporate events and team-building activities
• Long-term cooperation
• Annual performance review
• All necessary technical equipment provided
• Hybrid work format: 4 days in the office, 1 day fully remote

Required Experience to Succeed in This Role:

• At least 1.5 year of experience in an HR / Recruitment role within a company
• Intermediate+ level of English (spoken and written)
• Excellent administrative and organizational skills
• Experience conducting terminations, hearings, and managing HR documentation
• Comfortable working with data and HR systems (data-driven mindset)
• Strong interpersonal and communication skills
• Ability to manage budgets and prepare detailed HR reports
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field (nice to have)

We are looking for talented Data Analyst with a passion for managing, analyzing and visualizing data to find actionable Insights and help improve outcomes for our business and internal customers.

Responsibilities:

•Deep-dive analysis of subscriber-data from large databases;

•Writing and running SQL queries to retrieve data from databases;

•Monitoring and auditing accuracy and completeness of collected data;

•Organizing data into usable formats;

•Generating information and insights from data and identifying trends and patterns;

•Conducting A/B tests to understand and evaluate quality of data models;

•Creating data dashboards, graphs and visualizations;

•Developing and maintaining automated data processes.

Requirements:

•Experience with SQL queries and data aggregation;

•Experience SQL / PLSQL programming;

•Excellent knowledge and confident Excel user;

•Skills to optimize SQL queries;

•Experience in developing analytical reports and interactive dashboard in Power BI;

•Financial and analytical data presentation skills;

•Gaining knowledge from a large amount of data;

•Basic knowledge of statistics;

•Jira, Confluence;

•Experience in Machine Learning and Big Data technologies (as a plus).

We offer:

•A unique experience of working for the largest and most beloved mobile operator in Ukraine;

•Real opportunity to ship digital products to millions of customers;

•Remote work with possibility to visit the office;

•Onboarding program which can help with fast on-line adaptation;

•A competitive salary;

•Annual bonus;

•Paid sick leave and vacation;

•Financial aid in different life situations;

•Flexible working hours;

•Medical and life insurance;

•Great possibilities for professional development and career growth;

•Friendly & collaborative environment.

Ringostat is a Ukrainian AI-powered platform for telephony, call tracking, and call analytics. Recognized as a High Performer on G2 for three consecutive years and ranked among the Top 10 worldwide in its category 🏆, the company also received двойне recognition from Forbes Ukraine in 2025 (Next 250 most promising companies & Top 25 innovative startups). 

Today, 3,500+ companies across 33 countries make over 10 million calls monthly through Ringostat. The company is part of the FRACTAL group — one of the largest IT groups in Ukraine. Ringostat has been growing 50–60%+ year-over-year in revenue, with the Polish market doubling annually.

Who we’re looking for and why

We’re looking for a driven Sales Account Executive to join our Polish market team and help Ringostat achieve ambitious growth targets. You’ll be responsible for closing deals with businesses that need modern phone system, call tracking, and AI-powered analytics — a product that solves real, measurable business problems.

This role is your entry point into a fast-scaling SaaS company with a clear career ladder from Junior to Senior, transparent targets, and real growth opportunities. If you have B2B sales experience, love winning deals, and want to grow with a company that doubles its sales every year — this is for you.

📌 Who we’re looking for — in detail

This is a portrait of our ideal candidate. If you recognize yourself in at least 80% — apply and let’s talk 🙂

Hard skills

• At least 1 year of B2B sales experience (SaaS, IT services, digital products, or similar).
• Experience managing the full sales cycle: from first contact/demo to closing.
• Ability to clearly explain your personal sales results and achievements.
• Experience working with CRM systems (HubSpot, Salesforce, Pipedrive, etc.).
• Strong CRM hygiene and pipeline management skills.
• Ability to manage multiple active deals simultaneously without losing quality.
• Ability to work with Google Sheets / Excel for basic reporting and sales tracking
• Practical use of AI tools (ChatGPT, Claude, etc.) to improve sales productivity.

Soft skills

• Strong persistence and follow-up skills — you don’t give up after the first “no”.
• Ability to effectively handle objections and turn them into opportunities.
• Strong communication and presentation skills with different stakeholders.
• Result-oriented mindset with motivation to achieve and exceed targets.
• Proactive learning attitude and genuine interest in technology, AI, and modern sales approaches.
• High level of self-organization and ownership in daily work.

Languages

• Polish — native or fluent (mandatory). Your clients and daily communication are in Polish.
• English — Upper Intermediate (B2) or above (mandatory). Internal communication, CRM, and documentation are in English.

⚙️ What you’ll do

Main goal: Close deals with maximum conversion rate and average deal value, consistently hitting your monthly sales target.

• Manage the full sales cycle for inbound leads: from demo to negotiation and closing.
• Conduct product demos via video calls, clearly presenting Ringostat’s value to different stakeholders.
• Work with objections and competitors — understand the market and position Ringostat’s advantages.
• Maintain impeccable CRM hygiene: every deal with correct status, next steps, and notes.
• Hit monthly sales targets on revenue, conversion rates, and average deal size.
• Cross-sell and upsell Ringostat’s product suite (7 products in one ecosystem) to maximize deal value.
• Collaborate with SDR, Support and Customer Success teams to ensure smooth client onboarding.

• Participate in conferences, exhibitions, and specialized events when needed.

   

💚 What we offer

1. Clear career ladder with transparent targets and promotion criteria: Junior → Junior+ → Middle → Middle+ → Senior. You always know what to do to earn more and grow.
2. Competitive compensation: fixed salary + monthly performance bonuses. 
3. A product that sells itself: 7 solutions for marketing and sales, proven competitive advantages, 3,500+ clients globally, Forbes and G2 recognition.
4. Work alongside experienced sales leaders and a team that has doubled sales revenue two years in a row.
5. Innovation in sales: test and implement AI tools, modern sales approaches, and data-driven processes.
6. Structured onboarding based on 10+ years of experience selling the product in different markets.
7. Result-oriented culture: clear processes without bureaucracy, open communication, no micromanagement if you fit all internal standards.
8. Fully remote.
9. Cafeteria plan: compensation for sports, education, healthcare, and other life benefits of your choice.

Junior Real Estate Acquisitions & Data Analyst (Remote)

Company: California Home Company, Inc.

Location: Fully Remote

Industry: Residential Infill Development & Acquisitions

Employment: Full-time

California Home Company, Inc. is a Sacramento-based residential infill development and acquisitions company focused on identifying vacant land, infill opportunities, ADU opportunities, lot splits, and value-add residential properties throughout California. Due to increased growth and expansion, we are seeking a highly intelligent and detail-oriented Junior Real Estate Acquisitions & Data Analyst to join our remote team.
 

What You’ll Do

• Research vacant land and infill opportunities
• Analyze zoning and development potential
• Research absentee owners and ownership records
• Identify ADU and lot split opportunities
• Review GIS maps, MLS, county assessor records, and tax records
• Organize and update Google Sheets databases
• Add zoning summaries, notes, photos, and recommendations
• Help identify properties for acquisition and direct mail campaigns
• Continuously improve research systems and data organization
   

Requirements

• Strong Google Sheets / Excel skills
• Strong analytical thinking and attention to detail
• Good written and spoken English
• Reliable internet connection and quiet workspace
• Fast computer navigation and typing skills
• Ability to work independently after training
• Comfortable joining camera meetings and screen-sharing sessions
• Ability to overlap 1–2 hours weekly with California time
   

Ideal Backgrounds

• Engineering
• Architecture
• Finance
• GIS / Mapping
• Data Analysis
• Self-taught analytical or technical backgrounds
   

Software & Tools

• Google Sheets / Excel
• GIS Maps
• Zillow
• MLS
• PropStream
• County Assessor Records
• County Property Tax Records
• ChatGPT and AI tools
   

Compensation & Growth

• USD $750–$1,500 per month depending on qualifications and experience
• Long-term growth opportunity into acquisitions analysis
• Raises and compensation reviews based on growth and contribution
• Training and mentorship provided
• Growth path into higher-level real estate analysis and acquisitions work
   

Training & Structure

• Live training provided
• Recorded training materials and SOPs provided
• Structured onboarding and ongoing feedback
• Remote work environment
• Approximately 8 hours/day, 5 days/week
• Flexible scheduling outside required meetings
   

Trial Period

This role begins with a paid trial period with structured evaluations at 14 and 30 days to ensure mutual fit and long-term success.
 

Additional Details

• Fully remote
• Google Meet for meetings and training
• Google Chat and email communication
• Long-term position for the right candidate
• Immediate start preferred
   

Ideal Candidate: We are looking for a highly intelligent beginner with strong work ethic, strong organization skills, analytical thinking, and the ability to learn quickly.

We are seeking a native Arabic speaker to be the voice of our brand across communities and social media in the Gulf region.
This role goes far beyond simply writing content.
We need someone with a deep understanding of Gulf culture, local humor, sports, and gaming communities, as well as the ability to naturally engage users, manage conversations, build rapport with audiences, and build strong communities in Arabic-speaking regions.

Requirements
- MUST-HAVE: Native Arabic speaker with fluent Khaleeji / Gulf Arabic dialect (strict requirement)
- Deep understanding of Gulf-region culture, humor, slang, communication style, and online behavior
- Experience as a Community Manager, Support Specialist, Moderator, or Social Media Manager
- Experience managing Telegram communities and Discord servers
- Experience working with MENA or Tier 3
- Ability to organize local activities, interactive discussions, and community engagement events
- Strong communication skills and confidence in active audience interaction, including voice channels and live community discussions
- Experience with script-based sales or user warm-up communication in Instagram/X Direct Messages
- Ability to adapt communication style while maintaining a consistent tone of voice
- High emotional intelligence, empathy, and conflict-resolution skills
- Ability to work in fast-paced community environments and respond quickly to audience activity

Responsibilities
- Create all text content, offers, social media copy, contest mechanics, and communication materials strictly in native Khaleeji / Gulf Arabic dialect
- Adapt all communication to the brand’s tone of voice and local cultural context
- Manage incoming messages, comments, and community interactions across Instagram, X (Twitter), Telegram, Discord, and other platforms
- Respond quickly to users, handle objections, reduce negativity, and turn conflict situations into positive engagement using local humor and cultural references
- Conduct scripted warm-up and engagement conversations in Direct Messages and private chats
- Fully manage private community hubs including Telegram channels and Discord servers
- Moderate chats, maintain activity, and stimulate discussions around sports, betting, CS2 tournaments, entertainment topics, and community events
- Organize local interactive activities during major sports/esports events, including giveaways, free bets, skins, and community contests
- Build long-term audience loyalty and maintain active communication with players and community members
- Collaborate closely with SMM, CRM, Influencer, and Traffic teams to align messaging and community engagement strategies

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)
 

PaperLink (paperlink.online) solves a simple problem: you send a client a document and have no idea if they even opened it. PaperLink shows who opened it, when, which pages they read, and how long they spent on each. Plus invoicing, financial tracking, and AI integration with Claude via MCP.

The product is live, works, and has real users. Competitors like DocSend charge $45-150/month. We have a free plan. No competitor has MCP-based AI integration. There's something to sell and people to sell it to.

What's missing: someone focused on customer acquisition. We're strong at building, not selling. That's why we're looking for a partner.

What you'll do

Find people who need PaperLink and get them to try it.

Specifically:

• Outreach through professional networks, communities, and Q&A platforms
• Build partnerships with bloggers and review authors in the document sharing niche
• Support affiliate program development
• Track what works, what doesn't, and where to focus next

Who we're looking for

Someone with four qualities:
Outreach or community experience. You've found clients online, engaged with potential users, or built a product presence in professional communities. Even on a small scale counts.

Ability to sell without "selling". No spam, no mass blasts, no aggressive pitches. Just helpful answers, honest recommendations, real conversations.

Independence. We provide context, tools, and feedback. You decide what to work on each day.

Results-driven. You see this as a chance to grow with the product, not just log hours.

Bonus: SaaS or B2B experience, SEO knowledge, affiliate marketing background.

Not required: marketing degree, Google Ads certifications, big company experience.

Compensation

Stage 1 (first ~10 paying clients): 50% commission from payments of clients you bring, for 12 months. Example: 10 clients at $100/month average = $500/month for you. Paid monthly or as a lump sum depending on the client's plan.

Stage 2 (after 10 paying clients, ~2-4 months with active work): fixed rate + 50% commission stays. Rate discussed individually based on experience and market.

Stage 3 (stable MRR): full salary + commission. Agreed upfront, not "maybe someday."

Payments: monthly, method by agreement.

Why this might interest you

The product exists. This isn't an idea-stage startup. The platform works, has users, and features comparable to tools charging $45-150/month.

The market is large. Every freelancer, lawyer, and consultant sends documents to clients. DocSend serves tens of thousands of companies.

The advantage is real. MCP-based AI integration, 6 interface languages including Greek and Arabic, invoicing and finance in one product.

Part-time friendly. You can combine this with other work or projects.

What not to expect

Fixed salary from day one. You start on commission and move to a fixed rate after 2-4 months upon hitting KPIs. If you need immediate stability, this isn't the right position.

Passive income. This requires active daily work.

A big team or mentorship. We work closely together. We provide context and product support, but there's no micromanagement.

Format

Remote. Flexible schedule. Any time zone.

An international digital marketing agency focused on the iGaming niche is looking for Middle Linkbuilder - Middle Outreach Specialist.

You are our ideal candidate if you:

• Have at least a year of experience in Linkbuilding.
• Have strong SEO knowledge.
• Can communicate in English
• Are an advanced user of Google Sheets.
• Ability to work with Ahrefs and mailing tools.
• Can identify and solve problems at an early stage.
• Complete tasks responsibly and on time.
   

Bonus points if you:

• Finished SEO training course
   

Your responsibilities:

• Searching for potential donors by analyzing competitors, marketplaces, and alternative sources.
• Creating email campaigns to gather info from webmasters.
• Managing and updating the database.
• Providing reports.
• Working with databases to provide data on request.
   

We offer:

• Full-time employment (remote or office-based, your choice).
• A dynamic and engaging work environment in an international setting with opportunities for professional growth.
• Involvement in exciting projects within one of the most innovative industries.
• Linkbuilding and Outreach workshops.
• Support for team development and growth.
• Bonus system.

An international digital marketing agency focused on the iGaming niche is looking for an experienced Outreach Specialist.
 

About GRIT Leaders GRIT Leaders is an international digital marketing agency with a strong focus on the iGaming niche. We are a global team of creative problem-solvers passionate about helping businesses grow.
 

Who You Are You’re our ideal candidate if you:

• Have at least 1 year of experience in the iGaming niche
• Have worked with complex GEOs
• Can communicate confidently with webmasters in English (and other languages are a plus)
• Know how to use Ahrefs to analyze link quality
• Are highly proficient in Google Sheets
• Are proactive in identifying and solving problems early
• Take ownership of tasks and meet deadlines consistently
   

Nice to Have

• An existing database of donor websites and intermediaries
   

What You’ll Be Doing

• Researching potential donor sites through competitor analysis, marketplaces, and other sources
• Creating and managing outreach email campaigns
• Maintaining communication with webmasters and intermediaries
• Managing and regularly updating internal databases
• Creating content briefs for guest post orders
• Planning and purchasing monthly guest post placements
• Ensuring proper placement and quality control of donor websites
• Providing regular performance and progress reports
   

What We Offer

• Full-time employment — remote or in-office (your choice)
• A dynamic and engaging international work environment
• Opportunities for professional growth and development
• Participation in exciting projects within one of the most innovative industries
   

If this sounds like the right fit for you, we’d love to hear from you!

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill your business goals. We are looking for a Crowd Linkbuilder to join our team.

Key Responsibilities:

• Develop and execute a crowd marketing strategy with a strong focus on Reddit.
• Identify and manage relevant platforms: Reddit, Quora, niche forums, review/rating platforms, industry communities, Q&A websites, and other discussion-based sources.
• Create, warm up, grow, and manage multiple accounts across platforms, building karma, trust, credibility, and natural user behavior.
• Participate in relevant discussions with natural, contextual comments, posts, answers, brand mentions, and links.
• Monitor mentions of NuxGame, competitors, and relevant industry topics across communities.
• Track performance, moderation risks, platform rules, traffic, placements, and overall impact.
• Test new platforms, approaches, automations, account setups, posting formats, and outreach angles.

Requirements:

• Hands-on experience with Reddit marketing, account growth, and community-based linkbuilding.
• Practical understanding of multi-account management across Reddit, Quora, forums, review platforms, and similar sources.
• Ability to deliver measurable results: live placements, indexed links, traffic, mentions, engagement, and visibility.
• Ability to independently find relevant communities, topics, discussions, and placement opportunities.
• Analytical mindset with experience in tracking, reporting, and optimizing results.
• Experience with automation tools, AI tools, account management tools, and tracking systems is a plus.
• English writing skills for natural and convincing posts, comments, and answers.

Nice to Have:

• Experience in iGaming, betting, casino, fintech, SaaS, or other competitive niches.
• Knowledge of relevant Reddit communities, forums, review platforms, and Q&A websites.
• Experience with reputation management, brand mentions, competitor monitoring, and SEO-driven crowd marketing.

What we offer:
We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

Hi! We are looking for a highly motivated iOS Developer, to join our fast-growing team. We are eager and creative professionals, who like challenges.

If you like it too, don’t hesitate, join us!

Key Responsibilities:

• Develop and maintain iOS applications for our clients.
• Participate in the full development cycle, including requirements analysis, design, development, testing, and deployment.

• Optimize applications to achieve the best performance and efficiency.

   

Requirements:

• Education in computer science, programming, or a related field.
• Understanding of basic iOS application development principles and proficiency in Swift.
• Basic knowledge of object-oriented programming (OOP) and design patterns.
• Experience with iOS development tools such as Xcode, Interface Builder, and other auxiliary tools.
• Ability to work in a team and communicate effectively.
• Ability to quickly learn and apply new concepts and technologies.
• Knowledge of Swift design principles, Cocoa Touch, SwiftUI, and OOP.
• Experience working with native libraries like UIKit and Core.
• Understanding and practical experience in navigation and routing in applications.
• Understanding of Apple's user interface design principles, human interface guidelines, and patterns is mandatory.
• Understanding of REST APIs and WebSockets.
• Understanding and experience with OAuth.
• Understanding of MVP, MVC, MVVM, and Dependency Injection principles.
• Understanding of the full mobile development lifecycle, including code signing and submission to the App Store.
• Understanding of how to publish and maintain one or more iOS apps in the App Store.
• Strong analytical and problem-solving skills.
• Understanding of reactive programming paradigms (Combine, RxSwift).
• Understanding of DeFi.
• Understanding of in-app payment integration.
• Understanding of mobile application architecture.
• Understanding of dynamic runtime environments.

We Offer:

• Competitive salary.
• Flexible working hours and the ability to work remotely (one day per week).
• Working hours: 09:00 — 18:00.
• Paid vacations and sick leave.
• Comfortable office environment.
• Corporate events.
• Cozy and friendly working environment.
• Opportunities for professional growth and self-development.

• Coffee, cookies, etc.

   

If you are eager to work in an innovative environment, we would be delighted to welcome you to our team. Thank you for your interest in the vacancy at ELDEVELOP.

24PLAY is a GameDev company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

We are currently looking for a QA Engineer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Test the company’s gaming products to identify various issues;
• Develop documentation: test plans, test cases, checklists;
• Collaborate closely with development teams;
• Maintain QA documentation for projects.

Our ideal candidate:

• Intermediate English level;
• Strong technical literacy;
• Knowledge of modern mobile game testing tools;
• Attention to detail and a quality-oriented mindset;
• Experience in writing test documentation and test planning;
• Ability to clearly and accurately describe identified issues.

Nice to have:

• Technical education;
• Experience as a QA specialist in the mobile gaming industry;
• Extensive gaming experience.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Weekly Events: Enjoy board games, masterclasses, corporate events, BBQs, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.

We look forward to receiving your application!

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 350 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities

• Own the User Acquisition process within the team, including campaign launches, day-to-day management, performance analysis, and ongoing optimization.
• Take a data-driven approach to analyzing campaigns, funnels, and creatives on a daily basis and develop clear “rules of engagement” for advertising campaigns.
• Generate creative ideas in collaboration with SMM, PMM, and GM.
• Conduct audience research from a performance marketing perspective, including demographics, interests, behaviors, and pain points.
• Organize brainstorming sessions and develop marketing hypotheses (creatives, funnels, ad campaigns) with PMM, CMM, and GM.

Requirements

• Experience with paid acquisition on Meta and Google ADS
• Mobile (SKAN) expertise
• Managing $100+K in monthly budgets
• Expertise in subscription models
• Understanding key performance marketing metrics: CPM, CPI, CPA, LTV, ROI, ARPU, etc.
• Experience in analyzing massive datasets and making actionable decisions based on them 
• Comfortable managing multiple tasks or projects simultaneously
• English level: B1–B2+

Would be a plus 

• Experience using AI for operational automation and testing TikTok Ads
• Experience with subscription products / mobile apps
• Familiarity with attribution tools (AppsFlyer / Adjust)
• Practical understanding of A/B testing and funnel optimization 
• Basic BI knowledge

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy, autonomous hub) and 50% compensation for coworking spaces worldwide to ensure everyone has a comfortable and inspiring workspace.
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.