Jobs

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen.
 

About the role: We are hiring a Customer Support Specialist with English (B1) and Spanish (А2+). You will be the first point of contact for our creators and partner agencies, turning policies into clear, human answers and setting the tone for trusted relationships. Your vector of work: shorten time-to-resolution, raise satisfaction, and strengthen the loop between Support, QA, and Compliance. You will own the first response, add complete context before escalation, and keep communication transparent and empathetic, so streamers can focus on creating, not troubleshooting

In this role, you will

• Handle incoming requests in Zendesk, focusing on agent and streamer account issues and technical troubleshooting
• Own the first response and add full, structured context for any escalation
• Escalate complex cases to senior team members
• Follow platform standards including SLA, tone of voice, and policy guidelines
• Collaborate with the QA team by initiating investigations and delivering initial solutions to users prior to escalation
• Work closely with Compliance and Moderation to clarify and resolve inquiries related to moderation rules, policies, regulations, and account verification

Collect and share user feedback to help enhance the product and support processes

It’s all about you

• Understanding of customer-facing roles (customer support, success, client service, or related)
• English B1 
• Spanish А2+
• Strong written communication skills that are clear, polite, and grammatically correct
• Ability to create structured AI prompts that generate customer-support draft messages with the right tone, clarity, and relevance
• Critical thinking and a habit of closing the feedback loop
• Open to shift-based work (no night shifts)
  
  Would be a plus:
• Experience with ticketing systems such as Zendesk, Intercom, or Freshdesk
• Background in IT or working with tech products
• Understanding of support KPIs like CSAT, response time, and SLA
  
  What we offer
• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
  
  Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
  Hiring process
• Intro call
• Language check (Spanish)
• Tech Interview
• Test Task
• Bar Raising (optional)
• Reference check
• Offer
   

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Junior/Middle Backend Developer to help build and maintain the backend services that power Graphio.ai’s workflow intelligence product.

In this role, you will work on C# / .NET–based APIs and backend services that support customer onboarding (workspace setup and invites), system integrations, metadata ingestion and processing, and generation of user-facing outputs such as weekly/monthly reports and alerts.

You will join a small team where shipping, reliability, and clean engineering practices matter. This is a role for someone who wants to grow fast by working on real production systems, with support from senior engineers and clear technical direction.

Key Responsibilities:

• Build and maintain backend services and REST APIs using C# / .NET (ASP.NET Core) that powers core Graphio.ai flows: workspace setup, user access, system integrations, metadata ingestion, reporting, and alert delivery.
• Write clean, maintainable code and follow team standards; contribute to refactoring and long-term code health when needed.
• Work on ingestion and processing of metadata (events, entities, timestamps, identifiers) used for workflow intelligence and reporting.
• Design and implement asynchronous and event-driven processes using RabbitMQ (queues, background jobs, retries, idempotency).
• Improve API reliability and performance: clear contracts, consistent error handling, pagination, and rate limiting.
• Work with databases:
  • MongoDB for operational and metadata storage,
  • ClickHouse for analytics, aggregations, and reporting workloads.
• Write and optimize queries, design schemas and indexes, participate in migrations, and help ensure data integrity and consistency.
• Implement authentication, authorization, and secure-by-default practices (permissions, tenant boundaries, safe handling of sensitive data).
• Write unit and integration tests; participate in code reviews and apply feedback quickly.
• Monitor and troubleshoot services in production: use logs, metrics, and tracing; contribute to root-cause fixes.
• Document backend services and APIs: how they work, how to run locally, and how to debug common issues.
• Contribute to engineering workflows: Git-based collaboration, containerized development (Docker), and CI/CD practices.
• Collaborate with Product, Frontend, and Engineering peers to deliver features in small, shippable increments in a remote environment.

Required Qualifications:

• 1–2 years of backend development experience (or equivalent production experience through projects).
• Strong knowledge of C# and .NET (ASP.NET Core, Web API).
• Experience building REST APIs, including authentication, authorization, error handling, pagination, and versioning.
• Hands-on experience with MongoDB: schema design, indexes, aggregations, and query optimization.
• Understanding of analytical databases; experience with or willingness to learn ClickHouse (aggregations, partitioning, performance tuning).
• Experience with message queues and background processing; RabbitMQ is a strong plus.
• Understanding of asynchronous processing, eventual consistency, and retry mechanisms.
• Knowledge of secure engineering basics (auth, permissions, data protection).
• Comfortable working in a remote team: clear written communication, ownership of tasks, and predictable delivery.

Nice to Have:

• Experience building event-driven architectures and data pipelines.
• Experience working with large datasets and performance optimization.
• Familiarity with observability tools (logging, metrics, tracing).
• Startup experience or proven ability to move fast without heavy process.
• Experience with Kubernetes or cloud platforms (AWS, GCP, Azure).

What we offer:

• A practical growth role on real backend services used by customers, with clear feedback and mentorship from senior engineers.
• Work on meaningful product flows: metadata processing, workflow intelligence outputs, and reporting/alerts.
• A startup environment with low bureaucracy and fast iteration - you ship, learn, and improve quickly.
• Remote-friendly team with a simple setup and high trust.
• Competitive compensation (based on level) and growth opportunities as the team scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Magecom invites an experienced HR Administrator passionate about people, company culture, and building effective HR processes. The HR Administrator at Magecom is a key team member who ensures smooth HR operations, supports employees throughout their journey within the company, and contributes to creating a positive and productive work environment

Requirements:

• 1+ years of experience in an admin, HR specialist, HR Manager, or similar role;
• Practical experience in managing the employee lifecycle;
• Experience with onboarding, offboarding, performance management, and employee engagement processes;
• Strong communication and interpersonal skills;
• Excellent organizational and time management skills;
• Ability to multitask and prioritize effectively in a dynamic environment;
• Problem-solving mindset and proactive approach;
• Experience working in an IT company is a plus;
• Experience with multinational teams is a plus;
• Intermediate or better English level.

Responsibilities:

• Support and improve HR processes and policies across the company;
• Coordinate onboarding and offboarding processes and support employee adaptation;
• Conduct regular one-on-one meetings and gather employee feedback;
• Drive employee engagement, motivation, and retention initiatives;
• Coordinate employee celebrations, including birthdays, work anniversaries, etc;
• Manage company branded merchandise, and related purchasing and distribution activities;
• Support employee recognition programs and internal company events.
• Assist managers in resolving employee relations issues and people-related challenges;
• Maintain HR documentation and ensure compliance with internal procedures.

We are looking for Junior / Middle Python Developer to join our company GoBoutique in Lviv and work on interesting projects for our USA based clients.

Required knowledge and skills: OOP, Python, Fast API, REST API, Git, PostgreSQL, IntelliJ IDEA, Linux, Data pipeline building / data ETL, AWS, HTML, CSS

We offer:
— Competitive salary
— Paid vacations

If you are interested, please send us your CV. Please include your salary expectations.

If you have any questions, let's talk!

Regards,
Olya

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are in search of a Sales Representative to join our high-performing sales team. This role focuses on closing deals with warm leads who have pre-booked their call times, rather than cold calls or lead generation. This is a high-ticket sales environment, and your performance will be generously rewarded with performance-based bonuses.

This is a full-time, remote contract position, open to candidates located anywhere in Ukraine.

This job is for you if:

• You're a Closer: You have a knack for sealing deals and thrive in a high-stakes, high-reward environment.
• You Build Relationships: You understand that sales are not just transactions but opportunities to build long-term relationships.
• You're Self-Motivated: You don't need external pressure to meet and exceed your targets—you bring your own drive.
• You're a Team player. You understand that while individual performance is important, teamwork is key to the company's overall success.

Requirements

• Close Sales: Engage with pre-booked warm leads to close high-ticket sales.
• Client Relationship Development: Maintain strong relationships with potential clients by understanding their needs and aligning our offerings accordingly.
• Performance Tracking: Monitor your sales metrics and continuously aim to exceed targets.
• CRM Management: Log call data and customer interactions in our CRM system to ensure accurate tracking and reporting.
• Team Collaboration: Work closely with the sales and customer service teams to ensure a seamless client experience.
• Feedback Loop: Provide actionable insights to the marketing and production teams based on customer feedback.

Qualifications:

• Educational Background: A Bachelor’s degree, preferably in Business, Marketing, or a related field.
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
• Tech-Savvy: Must possess a broad understanding of modern online sales-enabling technology to efficiently navigate various platforms and tools integral to the role.
• High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of our sophisticated educational products.
• Time Management: The ability to manage time effectively, especially in a fast-paced, high-stakes environment,

Benefits

What We Offer:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, a generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

Do you have the drive and skill set to excel in a high-ticket sales environment? Are you ready to be part of a team as committed to closing deals as they are to transforming the landscape of online education? If so, apply now and elevate your career with ELVTR.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in moving forward. We appreciate your understanding and look forward to reviewing your application.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

Brights is looking for an HR Manager who would be passionate about supporting our growing team and fostering a positive employee experience. You’ll work closely with our recruitment, resource, and executive teams to shape a strong people-first culture across the company and drive our team forward 🚀

Key Responsibilities:
• Own and continuously improve onboarding, adaptation, and offboarding processes;
• Conduct regular 1:1 meetings to gather employee feedback, offer support, and strengthen engagement;
• Support team engagement initiatives, including organizing team-building events and preparing company merch;
• Oversee company benefits and coordinate with external providers to ensure a high-quality experience for employees;
• Collaborate with the admin and finance teams on document management;
• Run quarterly employee satisfaction surveys and analyze engagement data to drive improvements.

Requirements:
• 1+ year of experience in the HR field;
• Strong understanding of core HR processes across the employee lifecycle;
• Excellent communication and interpersonal skills;
• Highly organized with strong time management skills and attention to detail;
• Intermediate written and spoken English (B1 level or above);
• Based in Ukraine, with flexibility for visits to Kyiv and Lviv.

Would be a plus:
• Experience working with ITFin;
• Experience to lead recruitment activities (planning, analytics, reporting). We currently have two recruiters on board.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Process:
Screening Interview ➡️ Interview with CEO/COO ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

Наша команда шукає людину, яка: 

• Має досвід від 1 року у сфері клієнтської підтримки, супервайзерства або контролю якості
• Вільно володіє українською мовою — усно й письмово
• Уважна до деталей, аналітично мислить
• Вміє конструктивно доносити свою думку
• Має розуміння стандартів якості клієнтського сервісу
• Впевнено володіє Google Docs та Excel (робота з таблицями, фільтрами, базовими формулами)
• Має базове розуміння ключових метрик сервісу — CSAT, NPS: що вони означають та як впливають на якість клієнтського досвіду
• Автономно працює над своєю зоною відповідальності, при цьому також вміє працювати в команді
• Має завершену вищу освіту

Чим ви будете займатися: 

• Перевіряти якість обслуговування: дзвінки, чати, дотримання скриптів та процесів
• Виявляти помилки і перетворювати їх на розвиток: готувати персональний фідбек агенткам і агентам
• Підбивати регулярні підсумки перевірок, робити аналітику та шукати точки для покращення
• Впроваджувати якісні зміни

Ваша робота в команді Мрії:

• Повна зайнятість
• Перші два  місяці — робота в офісі (є укриття), після — гібридний графік 
• Робота над по-справжньому важливим для України проєктом
• Команда Мрії в прямому сенсі цього слова

We Are Hiring: Technical Infrastructure Specialist for a Performance Marketing Company

Our company runs Google Ads and Facebook Ads campaigns 24/7 and is looking for a highly reliable technical professional to manage and maintain our advertising infrastructure.

⚡ RESPONSIBILITIES

✓ Manage ISP residential proxies, AdsPower profiles, and Gmail accounts with 2FA
✓ Set up and maintain domains (Cloudflare DNS, Hostinger hosting, SSL certificates)
✓ Create and maintain conversion tracking webhooks using Make (or similar platforms)
✓ Provide URGENT Discord support to affiliates (<5-minute response time)
✓ Troubleshoot Google Ads and Facebook Ads account suspensions and technical issues
✓ Maintain documentation in Asana and our internal management system

📋 REQUIRED SKILLS (MANDATORY)

✓ Proxy management (residential ISP proxies)
✓ AdsPower or other anti-detection browsers
✓ Cloudflare DNS and domain management
✓ Hostinger / web hosting administration
✓ Google Ads and Facebook Ads setup and management
✓ Webhook integrations (Make or equivalent)
✓ Strong independent problem-solving skills
✓ ITALIAN OR SPANISH SPEAKER (mandatory)

💼 NICE TO HAVE

→ Previous experience in affiliate marketing
→ WordPress + Elementor knowledge
→ Experience with Google/Facebook appeal processes
→ Experience communicating with external agencies
→ Proactive mindset (finding solutions before problems arise)

⏰ WORKING HOURS & AVAILABILITY

MONDAY – FRIDAY: 10:00 AM – 10:00 PM (CET)

Important Note: This is not a standard 9-to-5 role.

• Many days you may have little or nothing to do (affiliates are quiet, no issues arise)
• Other days can be very busy (emergencies, account suspensions, campaign launches)
• You are expected to remain available for emergency support during working hours
• Ideal if you work from home, have schedule flexibility, or manage other projects in parallel
• Fast response time is critical when issues occur: under 5 minutes

💰 COMPENSATION STRUCTURE (3 LEVELS)

LEVEL 1 – TRIAL PERIOD (1 WEEK)

→ Assessment of skills and overall fit
→ If it's not a good match, we part ways with no obligations
→ If successful, you move to Level 2

LEVEL 2 – HIRED (Months 1–3)

€500/month fixed salary

→ Full onboarding process
→ Learn internal procedures and tools
→ Become independently operational
→ Performance review after 3 months

LEVEL 3 – INDEPENDENT OPERATOR (Month 4+)

€1,000/month fixed salary

→ Proven operational independence
→ Manage affiliates without supervision
→ Resolve issues autonomously
→ Potential future salary and responsibility growth

 

Note: If after the first week you're not a good fit, the collaboration ends. No hard feelings.
 

🚀 WHAT TO EXPECT

→ Fast-paced, high-pressure environment (in affiliate marketing, time equals money)
→ Direct communication and support for affiliates
→ Complex but well-structured technical infrastructure
→ Rapid growth opportunities if you perform well
→ Potential to scale responsibilities and compensation over time
 

👤 IDEAL CANDIDATE

We are looking for someone who:

✓ Thrives under technical urgency
✓ Solves problems independently
✓ Documents everything thoroughly
✓ Communicates clearly in Italian or Spanish
✓ Learns new tools quickly
✓ Understands that in affiliate marketing, every minute matters
 

📨 HOW TO APPLY

Please send:

1. A short CV highlighting your technical experience (proxies, hosting, Google Ads, affiliate marketing, etc.)
2. An example of a technical problem you solved independently
3. Your availability and time zone
4. Languages spoken (Italian or Spanish is essential)

⚠️ ESSENTIAL REQUIREMENT

You must speak Italian or Spanish.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

We at aimash are looking for a proactive and detail-oriented Content Manager to join our team. In this role, you will manage our content publishing and leverage modern AI tools to streamline and optimize our content creation processes.

If you know your way around CMS platforms, have an eye for basic design, and love experimenting with AI technology, we want to hear from you!

What You Will Do (Responsibilities):

• Content Publishing: Regularly post, format, and manage articles on WordPress.
• Visual Creation: Occasionally create simple images, banners, and graphics for our content (using Canva or alternative tools).
• AI-Assisted Content Creation: Help generate, refine, and optimize content using AI tools (Claude, ChatGPT, or other LLMs).

What We Are Looking For (Requirements):

• WordPress Experience: Proven track record of working with the WordPress admin panel (formatting, layout).
• Graphic Design Skills: Hands-on experience with graphic editors like Canva, Figma, Photoshop, or similar.
• Experience with LLMs: Proficiency in working with Claude, ChatGPT, or other AI models (knowing how to write effective prompts is a big plus).
• English Proficiency: B1 or higher (ability to read, understand, and format English content effectively).
• Technical Setup: Your own laptop/PC and a highly stable, reliable internet connection.

What We Offer (Conditions):

• Location: 100% Remote.
• Employment Type: Contract-based (freelance/project-based collaboration, not official/corporate employment).
• The opportunity to work with cutting-edge AI technologies in a dynamic and flexible environment.

How to Apply:

If this sounds like a fit, please send your resume along with a link to your portfolio (examples of published WordPress articles or graphic designs are highly appreciated!). We look forward to meeting you!

At LITSLINK, we believe AI is transforming the way software is built, delivered, and scaled.

We're looking for someone who genuinely lives and breathes AI - someone who constantly explores new tools, follows industry trends, enjoys sharing knowledge, and wants to help teams and clients get the most out of modern AI technologies.

This is not a traditional engineering role. While a technical background is important, your main focus will be helping drive AI initiatives across the company, supporting presales activities, educating teams of trainees, and helping shape our AI expertise.

What You'll Do

• Participate in presales activities and client meetings alongside Sales and Delivery teams
• Help clients identify opportunities for AI adoption and AI-powered solutions
• Stay up to date with the latest AI trends, tools, frameworks, and best practices
• Organize and facilitate internal AI workshops, training sessions, and knowledge-sharing initiatives
• Help teams integrate AI into their daily workflows and processes
• Collaborate with AI/ML engineers to collect and share expertise across the company
• Contribute to the development of our AI practice and AI-related service offerings
• Support junior specialists and help grow AI awareness across the organization
• Research, test, and evaluate emerging AI tools and technologies

We're Looking For Someone Who

• Is genuinely passionate about AI and continuously explores new tools and technologies
• Has a solid understanding of the modern AI ecosystem, including LLMs, AI Agents, RAG, MCP, AI automation, and related concepts
• Has a technical background and understands software development processes
• Enjoys communicating with people and explaining complex topics in a simple way
• Has experience presenting ideas, conducting workshops, training others, or consulting stakeholders
• Is comfortable working with both technical and non-technical audiences
• Has strong English communication skills (Upper-Intermediate or higher)

Nice to Have

• Experience participating in presales, discovery sessions, or client-facing activities
• Experience in outsourcing, consulting, or technology services companies
• Background in Business Analysis, Product Management, Technical Writing, AI/ML Engineering, Solution Architecture, or AI Consulting
• Personal AI projects, public speaking, blogging, workshops, or educational initiatives
• Hands-on experience with tools such as Claude, ChatGPT, Gemini, Cursor, Copilot, LangChain, LangGraph, n8n, Make, or similar platforms

What We Offer

• Fully remote work environment
• Opportunity to shape and grow the AI direction within the company
• Collaboration with experienced AI/ML engineers and technology leaders
• Participation in international projects and AI-focused client initiatives
• Freedom to experiment with new technologies and bring your ideas to life
• A team that actively embraces AI and encourages continuous learning

Important

You DON’T need 10+ years of AI experience to succeed in this role.

We're looking for someone who is curious, proactive, eager to learn, passionate about AI, and excited to help others adopt and benefit from modern AI technologies.

Project Manager with qa and upwork Experience

We are looking for a proactive Project Manager with hands-on QA experience and strong communication skills to join our growing team. Experience as a Business Analyst will be a strong plus.

Requirements:

1.5+ years of experience as a Project Manager in IT

Practical experience in QA (manual testing, bug reporting, test cases, understanding of SDLC)

Experience working with Upwork projects/clients

Understanding of Agile/Scrum methodologies

Experience communicating directly with clients and managing project delivery

Strong task management and prioritization skills

English level: Intermediate+ or higher

BA experience (requirements gathering, documentation, user stories) will be a plus

Responsibilities:

Manage project workflows and coordinate development teams

Communicate with clients and clarify project requirements

Assist with QA processes and product quality control

Track deadlines, risks, and project progress

Participate in planning, sprint management, and team coordination

Help structure tasks and documentation

Nice to Have:

Experience with Jira, Trello, ClickUp, Notion, or similar tools

Basic understanding of web/mobile development processes

Experience with outsourcing/outstaff projects

We Offer:

Remote work format

Flexible schedule

Small and fast-growing team

Opportunity to influence processes and product decisions

If you have PM experience combined with QA skills and enjoy working closely with clients and teams — we’d love to hear from you.

We are looking for a trainee in Software Development who wants to grow into a Full Stack Developer. You should be a self-motivated person, eager to learn and apply modern technologies (including AI) to build real solutions for the company. You will work on internal tools, automations, and custom software across front-end and back-end: user interfaces, APIs, databases, integrations, and deployments.

You won’t know everything on day one, but you will learn quickly. Expect to contribute to real company projects within your first months. You will work closely with experienced developers and receive mentorship. Over time you should take ownership of small tasks and grow into an independent engineer. This is a long-term opportunity and a potential career path, not just an internship.

What to expect from your work

Tech stack you will work with for sure:

• JavaScript/TypeScript
• React
• Node.js
• REST APIs
• PostgreSQL / MongoDB
• Git & GitHub

AI-related stack

• OpenAI API (automation, text generation, integrations)
• Cursor / AI-assisted development tools

Domains & areas

Business-related

• Internal tools & dashboards
• Business process automation
• Operations & CRM systems

Tech-related

• Front-end development (React UI)
• Back-end development (Node.js APIs)
• Database design & queries
• API integrations
• Basic DevOps & deployment

Things you may work with later

• Next.js
• Docker
• AWS / DigitalOcean
• CI/CD (GitHub Actions)
• Microservices architecture

• Infrastructure as Code

   

Requirements for the candidate

Must have:

• Basic knowledge of JavaScript
• Understanding of how web applications work (frontend + backend basics)
• Strong motivation to learn and grow

• Full Stack Development

   

Will be a plus:

• Experience with React or Node.js (even pet projects)
• Understanding of REST APIs
• Experience with databases
• Familiarity with Git

No required:

• Commercial experience
• Perfect English
• Knowledge of the full tech stack

We care more about your learning ability, mindset, and motivation.

We encourage candidates to apply even if they do not match 100% of the list.

Mentorship and growth path

• Work in a team with other selected trainees — Month 1
• Trainee position — Months 2–4

• Review and potential move to Junior Full Stack Developer position

   

About the company

We provide:

• Custom Software Development Services
• UX/UI Design Services
• Recruitment Services
• Outstaffing Services

We believe in people, because that is the core of any company: clients and employees.

We value people who are smart, proactive, and genuinely enjoy what they do.