Jobs

Welcome to Improvs — the company that makes IT magic happen!

We are a team of like-minded individuals who are always one step ahead, implementing the hottest technologies. We need an expert, and we believe you could be the key to our mutual success.

Requirements:

• 1.5 + years experience in software testing.
• Experience in Web Application Testing.
• Experience in testing mobile applications on iOS/Android.
• Experience in API testing (RESTful API).
• Tools - Jira, Confluence, Postman, SQL, Camunda, Kibana, DevTools.
• Experience in working with test documentation (test cases, checklists, basic test plans).

• Knowledge and practical experience with SQL scripting and database structure.

   

Will be a plus:

• English - Intermediate or higher.
• Experience testing cryptocurrency wallets.
   

Responsibilities:

• Manual testing of mobile and web application features, regression, and bug reporting.
• Basic API testing.
• Writing test cases, status reports.

• Update documentation based on received requirements.

   

We offer:

Employee care: Paid vacations and 100% paid sick leave. Unlimited career growth opportunities.
 

Comfortable conditions: Preferred work format (remote, hybrid, office). Flexible work schedule. Employment in a way that suits you.
 

Expert and friendly team: Healthy relationships among people. Adequate management. The opportunity to enhance your skills with a strong team.
 

Corporate events: We believe in taking breaks from work, so we organize team-building events and business trips for professional development.

About BULLS MEDIA
BULLS MEDIA is a global leader in digital marketing, dedicated to simplifying decision-making and connecting customers with top-tier brands. Our cutting-edge technology empowers millions of consumers worldwide to make smarter and more confident purchasing decisions.

Our expertise lies in building high-performing review websites. We specialize in developing streamlined landing pages for our clients, ensuring seamless customer experiences while efficiently collecting and managing data through our proprietary tracking system.

We are currently seeking an HR Generalist to join our team. In this role, you will be responsible for supporting our R&D department, which consists of 30 employees.

What You Will Do

• Conducting performance reviews and supporting performance management processes
• Participating in and driving Learning & Development (L&D) initiatives for employees
• Managing the onboarding process to ensure smooth employee integration
• Conducting regular one-on-one (1:1) meetings with employees
• Managing the offboarding process, including exit interviews and documentation
• Preparing and analyzing HR reports and metrics (e.g., turnover, engagement, hiring data)
• Coordinating the recruitment process in collaboration with hiring managers

• Office administration: organizing the smooth operation of the office, coordinating administrative processes, maintaining documentation, purchasing office supplies, and ensuring comfortable working conditions for the team.

   

What We Offer

• 21 days of paid leave per year
• 7 days of sick leave annually
• Health insurance
• English-speaking clubs
• Corporate events and team-building activities
• Long-term cooperation
• Annual performance review
• All necessary technical equipment provided
• Hybrid work format: 4 days in the office, 1 day fully remote

Required Experience to Succeed in This Role:

• At least 1,5 years of experience in an HR / Recruitment role within a company
• Upper-intermediate level of English (spoken and written)
• Excellent administrative and organizational skills
• Experience conducting terminations, hearings, and managing HR documentation
• Comfortable working with data and HR systems (data-driven mindset)
• Strong interpersonal and communication skills
• Ability to manage budgets and prepare detailed HR reports
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field (nice to have)

TurboStars is a multi-product IT company delivering fast, high-quality, and advanced B2B solutions for the iGaming industry. We create technological products that ensure speed, reliability, and the best user experience for millions of players worldwide.

We are always looking for our people, and right now we are looking for a Support Manager who enjoys being involved in sports events and has a passion for sports.

Key Requirements:

• At least 1 year of experience in customer support (preferably in betting or iGaming)
• Fluent in English and Ukrainian, with the ability to switch easily between them
• Passion for sports and deep knowledge of the rules of at least five popular sports
• Awareness of current events in the sports world
• Excellent communication skills, ability to work under pressure, and adapt quickly to changes
• Ability to handle a high volume of requests and quickly find optimal solutions
• Strong analytical skills to identify customer issues and provide appropriate solutions
• Ability to collaborate effectively with internal teams/providers to resolve complex issues

Will be a plus:

• Strong understanding of betting mechanics and the gambling industry
• Experience with CRM systems

Responsibilities:

• Building and maintaining strong relationships with B2B clients through effective communication
• Handling client requests professionally and promptly (via messengers, email, and ticketing systems), ensuring quick resolution
• Close collaboration with cross-functional teams to quickly identify and resolve issues

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
 🗓 Annual paid leave: 15 working days + 3 additional days off
 💊 Paid sick leave: 10 days per year
 🧠 Professional support: access to psychologist consultations (compensation package may be extended)
 💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

🚀 Sales Development Representative | Remote 🚀

We’re looking for a driven Sales Development Representative to help build and expand a global enterprise pipeline for a leading OKR and strategy execution platform used by 3,000+ organizations worldwide. This is not a traditional meeting-setting role — you will run meaningful discovery conversations, qualify high-value opportunities, and contribute directly to the company’s shift from product-led growth to enterprise sales.

✔️ Salary: Competitive, discussed individually

✔️ Format: Full-time, Remote

✔️ About the Role and the Project:

We’re building a B2B SaaS platform that helps organizations align strategy and execution through OKRs and KPIs, turning strategic priorities into measurable business outcomes. As an SDR, you will play a critical role in generating new business opportunities, researching enterprise accounts, and creating a predictable outbound engine across global markets. You will work closely with Account Executives and Marketing to identify target accounts, personalize outreach, conduct initial discovery, and develop high-quality SQLs with strong conversion potential.

✔️ Key Responsibilities:

• Identify and research enterprise target accounts across global markets

• Execute multi-channel outbound outreach via LinkedIn, email, and cold calls

• Generate interest in an OKR & KPI-driven strategy execution platform

• Conduct initial discovery calls with senior stakeholders

• Understand business goals, pain points, and current execution gaps

• Qualify leads based on ICP, use case, and strategic fit

• Create and develop high-quality SQLs with strong conversion potential

• Partner with Account Executives to progress opportunities effectively

• Analyze companies, industries, and decision-makers

• Build highly personalized outreach strategies based on account insights

• Collaborate with Marketing on outbound campaigns and messaging

• Share market feedback to refine positioning and ICP

• Maintain accurate CRM records in HubSpot

• Track key SDR metrics, including activity, conversion rates, and pipeline contribution

• Continuously improve outreach and qualification approaches

✔️ Key Qualifications:

• 1+ year of experience in BDR / SDR / Sales / Lead Generation

• Experience in a B2B SaaS environment

• Proven track record in outbound prospecting

• Familiarity with tools such as LinkedIn Sales Navigator, HubSpot, Clay, Apollo

• Strong communication skills and business acumen

• Ability to run structured discovery conversations

• Understanding of sales funnel metrics and pipeline quality

• High resilience and comfort with outbound sales

• Strong ownership and proactive mindset

• Ability to manage multiple accounts and priorities

• You think like a future Account Executive, not just a prospector; focus on pipeline quality, not just volume; you are curious, persistent, results-driven, and motivated to grow into a closing role in enterprise SaaS

✔️ Nice-to-Have:

• Experience selling to Strategy, Operations, Product, or Leadership teams

• Familiarity with OKRs, KPIs, or performance management frameworks

• Understanding of enterprise SaaS sales processes

• Experience working with international markets

✔️ Benefits:

• Direct impact on company growth and go-to-market evolution

• Opportunity to contribute to the shift from PLG to enterprise sales motion

• Fast career progression: SDR → Account Executive / Sales Lead

• Exposure to global enterprise sales

• Competitive salary + performance-based bonuses

• Flexible, ownership-driven culture

• High level of autonomy and responsibility

• Opportunity to grow into a closing role in enterprise SaaS

Comparus UA is the development and innovation center of Comparus GmbH, a German IT company with 17+ years of expertise in digital transformation, business process optimization, and complex IT solutions for the financial sector. We provide end-to-end delivery: from business analysis and system design to cloud infrastructure support.

Our primary client is a leading IT provider for the German cooperative banking sector, serving 900+ banks and millions of end users. This means we operate in a highly regulated environment where security, compliance, and precision are non-negotiable.

About the Role

This is a founding role — you will be the first Information Security Specialist at Comparus UA, responsible for building and establishing the information security practice from the ground up.

You will own the day-to-day security operations, lead ISO 27001 compliance efforts, and work closely with both Ukrainian and German colleagues to ensure our Information Security Management System (ISMS) meets the highest standards. If you are someone who thrives on ownership, enjoys shaping processes rather than just following them, and wants to make a tangible impact — this role is for you.

What You’ll Do

• Implement, maintain, and enforce information security policies and procedures across the organization
• Monitor security events and incidents; manage response and remediation processes
• Conduct regular risk assessments and internal security audits
• Manage cybersecurity tools and protection systems (firewalls, VPNs, access controls, etc.)
• Deliver information security awareness training for employees
• Ensure ongoing compliance with ISO 27001 and related standards
• Create, review, and maintain ISMS documentation in Confluence, preparing the organization for certification audits
• Collaborate with German colleagues on ISMS-related tasks: document preparation, reporting, and participation in cross-team meetings
• Work with internal stakeholders (DevOps, Engineering, HR, Management) to embed security practices across all teams
• Drive continuous improvement of security controls, processes, and tooling

What We’re Looking For

Must-have:

• Solid understanding of information security fundamentals
• Knowledge of ISO 27001 and ISO 27002; hands-on experience participating in or supporting ISO/IEC 27001 certification audits
• Understanding of network security components: firewalls, switches, routers, VPNs
• English: Intermediate (B1—B2) — you will communicate regularly with the German team in writing and in meetings

Nice to have:

• Experience supporting or participating in corporate asset inventory checks
• Upper-Intermediate or Advanced English (B2+/C1)
• Familiarity with ISMS tooling and security monitoring platforms

What Success Looks Like in Your First 90 Days

Process & Standards

• Familiarized with all company information security policies, procedures, and compliance requirements
• Clear understanding of incident management, risk management, and access management workflows

Tools & Systems

• All necessary system accesses provisioned and configured
• Independently using core monitoring, analysis, and task management tools
• ISMS documentation audit completed; roadmap for next certification stage drafted

Stakeholder Relationships

• Working relationships established with key internal stakeholders: DevOps, Engineering, HR, and senior leadership
• Active participation in security-related meetings, including regular syncs with the German team

Security Improvement

• Initial assessment of current security processes and documentation gaps completed
• First proposals for process, control, or tooling improvements submitted

What We Offer

• Equipment: MacBook, dual 2K monitors, ergonomic workspace — or full remote setup if needed
• Work schedule: 8-hour workday, no overtime
• Vacation: 18–24 days of paid annual leave
• Sick leave: 10 days with a medical certificate / 5 days without
• Compensation: Full tax compensation
• Environment: Small, focused team — your work has direct visibility and real impact
• Tech stack: Cutting-edge tools and technologies

Hiring Process

1. Online Call with Recruiter — role overview, your background, mutual fit check (up to 30 min)
2. English Level Check — brief conversation to assess written and spoken English (up to 10 min)
3. Technical Interview — deep dive into your experience, knowledge, and approach (up to 60 min)

*The order of stages may vary, but the goal is always to move forward — together.

Before applying, please review the requirements carefully. If your experience is a genuine match, you will receive feedback regardless of the outcome.

We are looking for a Sales Manager with experience in IT sales or Upwork client acquisition who is ready to operate in a high-responsibility, full-cycle sales environment.
 

This role requires ownership of the entire sales process — from first contact with the client through negotiation, closing, and structured handover to the delivery team, ensuring quality execution and long-term value.
 

Responsibilities
- Source and acquire new clients on Upwork (and other platforms)
- Manage the full sales cycle: lead → pre-sales → proposal → negotiation → closing → handover to delivery team
- Write and adapt high-conversion proposals for IT projects
- Analyze project opportunities (fit / budget / scope / risk assessment)
- Communicate with clients (chat, calls, email)
- Negotiate and close deals, then hand over projects to the delivery team
- Maintain long-term client relationships (upsell/repeat business)
- Use AI tools to improve efficiency (proposal writing, personalization, follow-ups, reporting, research support)
- Monitor competitors and market trends (rates, demand, niches)
 

Requirements
- 1+ years of experience in IT Sales (outsourcing)
- Proven experience working on Upwork (mandatory)
- Strong understanding of the full sales funnel (lead → call → negotiation → close)
- Understanding of IT services (Web / Mobile / QA / DevOps / Design)
- Experience writing proposals and communicating with international clients
- Upper-Intermediate or higher English level (B2–C1)
- Ability to evaluate project budgets, scope, and feasibility
- Ability to work independently and manage multiple deals simultaneously
- Comfortable using AI tools in daily sales work
 

Will be plus
- Own client base or proven Upwork case studies
- Experience with high-ticket IT projects
- Cold outreach skills (LinkedIn, email)
- Understanding of SDLC and team roles in software development

We offer
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals
- No micromanagement - your ideas and initiatives are always encouraged
- Educational programs that are covered by the company at 30% of the expense
- Paid vacation leave and public holidays (21 vacation days annually)
- Competitive financial compensation with regular performance reviews
- Outdoor team activities are paid for by the company
- English language improvement through extensive communication
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment

Location: Remote Europe / UK / overlap with US hours 

About WOWCube

At WOWCube®, we’re redefining play with a one-of-a-kind cube-shaped gaming console that merges the physical and digital worlds. The WOWCube Entertainment System combines modular hardware, immersive software, and creative game design to create a brand-new category of interactive entertainment.

About the Role

We’re looking for a Customer Support Agent who will be responsible for delivering high-quality support experience to WOWCube customers across all active communication channels.

This role sits at the intersection of customer care, product knowledge, and process discipline. You’ll help customers resolve issues, understand the product, and feel supported, while also contributing feedback that helps us improve WOWCube as a product and as a service.

What You’ll Do

• Handle incoming customer requests via support platforms (primary channel - ticketing system)
• Provide clear, professional, and empathetic responses to customer inquiries
• Follow internal support policies, workflows, and quality standards
• Escalate complex or technical cases according to internal procedures
• Review and moderate AI-generated replies before they are sent to customers
• Stay up-to-date with product releases and internal process changes
• Collaborate with team leads, billing/technical teams, and quality control
• Share feedback and insights that help improve customer experience and internal processes

Requirements

• Previous experience in customer support or a client-facing role (tech/product support is a plus)
• Strong written English communication skills (C1 preferably)
• High level of empathy and customer-oriented thinking
• Ability to work with structured processes, guidelines, and KPIs
• Attention to detail and responsibility for the quality of responses
• Ability to learn quickly and work with a large amount of product information
• Calm, professional behavior in stressful or non-standard situations
• Willingness to work with internal tools and follow team workflows

Nice-to-Haves

• Experience working with ticketing systems (e.g., Zendesk or similar)
• Experience reviewing or working alongside AI-assisted customer support tools
• Familiarity with knowledge bases (Confluence or similar)
• Experience in gaming, hardware products, or consumer electronics
• Experience working in distributed or remote teams

About the Role:

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 2+ years of experience in QA (or strong junior with solid practical experience);
• Commercial experience with Playwright + TS
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

Role overview: 

The Analyst-Generalist will support CUCollaborate’s Research Team by conducting research, analysis, operational work, data validation, and project support across all product lines. This role will work with cross-functional teams to translate data and research into useful insights that improve client solutions, support product development, and strengthen service delivery. The position includes both project-based work and routine, process-driven tasks that require accuracy, consistency, and focus. 

Important Note: Candidates must demonstrate prior knowledge of CUCollaborate’s platform, tools, and services, and are expected to research and familiarize themselves with the organization before applying. 

Responsibilities: 

• Analyze structured and unstructured data using internal tools, client files, maps, and AI tools (Claude, ChatGPT). 
• Where technical skills allow: Work with databases, APIs, and data platforms. 
• Prepare clear, data-driven reports for clients and internal stakeholders. 
• Identify patterns, draw conclusions, and support decision-making. 
• Collaborate with Product and cross-functional teams; communicate blockers and deliver insights. 
• Prioritize tasks, meet deadlines, and understand the business context behind each request. 
• Maintain data accuracy in HubSpot; support QA and ongoing data maintenance. 
• Suggest process improvements and keep tasks updated in Azure DevOps. 
• Build deep knowledge of CUCollaborate's products, clients, and Product Teams. 
• Follow Product Team updates and participate in company meetings. 
• Ensure all work aligns with internal and external regulations. 

Requirements: 

• 1+ year in data entry, analysis, or quality; strong entry-level candidates considered. FinTech experience is a plus. 
• Ability to clean, validate, organize, analyze, and summarize data. 
• Proficiency in Excel and common data tools. 
• Intermediate to advanced English (written and spoken). 
• Analytical mindset - able to evaluate data quality, challenge assumptions, and propose solutions. 
• Clear communication to both technical and non-technical audiences. 
• Independent, accountable, and organized approach to work. 
• Curious and open to learning new tools, including AI. 
• Adaptable to changing priorities; proactive about improving efficiency. 
• Nice to have: SQL, Python, Power BI, Azure Synapse Analytics, R, APIs, and data platforms. 

We offer: 

• Competitive salary 
• Remote / hybrid work 
• Medical insurance and mental health coverage 
• Paid vacation, sick leave, and public holidays 
• English lessons at company's expense 
• Training & development budget 
• Teambuildings and a motivated team 

We are currently seeking an HR Generalist to join our team. In this role, you will be responsible for supporting our R&D department, which consists of 30 employees.

What You Will Do

• Conducting performance reviews and supporting performance management processes
• Participating in and driving Learning & Development (L&D) initiatives for employees
• Managing the onboarding process to ensure smooth employee integration
• Conducting regular one-on-one (1:1) meetings with employees
• Managing the offboarding process, including exit interviews and documentation
• Preparing and analyzing HR reports and metrics (e.g., turnover, engagement, hiring data)
• Coordinating the recruitment process in collaboration with hiring managers

• Office administration: organizing the smooth operation of the office, coordinating administrative processes, maintaining documentation, purchasing office supplies, and ensuring comfortable working conditions for the team.

   

What We Offer

• 21 days of paid leave per year
• 7 days of sick leave annually
• Health insurance
• English-speaking clubs
• Corporate events and team-building activities
• Long-term cooperation
• Annual performance review
• All necessary technical equipment provided
• Hybrid work format: 4 days in the office, 1 day fully remote

Required Experience to Succeed in This Role:

• At least 1,5 years of experience in an HR / Recruitment role within a company
• Upper-intermediate level of English (spoken and written)
• Excellent administrative and organizational skills
• Experience conducting terminations, hearings, and managing HR documentation
• Comfortable working with data and HR systems (data-driven mindset)
• Strong interpersonal and communication skills

Tax is much more than reporting and compliance when you operate global digital products used by millions of people worldwide. In this role, you’ll become part of an international business environment where tax intersects with high-growth subscription products, complex cross-border operations, and multiple jurisdictions. You'll work closely with experienced professionals, external advisors, financial institutions, and internal stakeholders, gaining hands-on exposure to international taxation while helping ensure compliance and operational excellence across a global group of companies.

In this role, you will

• Support tax compliance processes for group companies across multiple jurisdictions, including Cyprus, the USA, and Portugal
• Prepare and structure financial and transactional data required for tax calculations, reporting, and filings
• Assist with tax return preparation and coordinate with external tax advisors on VAT, GST, sales tax, corporate tax, and other tax matters
• Monitor tax deadlines, maintain the group tax calendar, and ensure timely completion of tax-related obligations
• Prepare and coordinate KYC/AML documentation requests from banks, payment providers, and business partners
• Monitor changes in tax legislation across relevant jurisdictions and prepare analytical summaries for internal stakeholders
• Participate in internal and external audits, support process improvements, and contribute to enhancing tax compliance efficiency
  
  It’s all about you
• Higher education in Finance, Accounting, Economics, or Law
• At least 1 year of experience in international taxation within Big4, an international group of companies, or a consulting firm
• Basic understanding of indirect taxes, including VAT, GST, and sales tax
• Understanding of corporate taxation principles and taxation of legal entities within international structures
• Knowledge of the basic principles of international taxation
• Understanding of IFRS / IAS principles and financial reporting fundamentals
• Strong Excel skills, including Pivot Tables, XLOOKUP or INDEX-MATCH functions, and data analysis formulas
• English proficiency at B2 level or higher for working with business documentation and international correspondence
• High attention to detail and accuracy when working with financial and tax documentation
• Ability to manage multiple tasks simultaneously and meet deadlines
• Proactive approach, strong sense of ownership, and willingness to learn and grow in an international tax environment
• Ability to handle sensitive information with confidentiality and professionalism
• Would be a plus
• Understanding of the taxation logic behind international B2C businesses, digital services, SaaS, subscription models, or mobile applications
• Experience with tax reporting in EU, US, or other international jurisdictions
• Experience working with payment systems, FinTech companies, or payment service providers (PSPs)
• Familiarity with ERP systems such as SAP, Microsoft Dynamics, 1C, or similar platforms
  
  What we offer
• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
  
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
  
   
• Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
  Hiring process
• Intro call
• Test Task
• Hiring Team Interview
• Final Interview
• Reference check
• Polygraph
• Offer
  
   

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audienceWe are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen.
 

About the role: We are hiring a Customer Support Specialist with English (B1) and Spanish (А2+). You will be the first point of contact for our creators and partner agencies, turning policies into clear, human answers and setting the tone for trusted relationships. Your vector of work: shorten time-to-resolution, raise satisfaction, and strengthen the loop between Support, QA, and Compliance. You will own the first response, add complete context before escalation, and keep communication transparent and empathetic, so streamers can focus on creating, not troubleshooting

In this role, you will

• Handle incoming requests in Zendesk, focusing on agent and streamer account issues and technical troubleshooting
• Own the first response and add full, structured context for any escalation
• Escalate complex cases to senior team members
• Follow platform standards including SLA, tone of voice, and policy guidelines
• Collaborate with the QA team by initiating investigations and delivering initial solutions to users prior to escalation
• Work closely with Compliance and Moderation to clarify and resolve inquiries related to moderation rules, policies, regulations, and account verification

Collect and share user feedback to help enhance the product and support processes

It’s all about you

• Understanding of customer-facing roles (customer support, success, client service, or related)
• English B1 
• Spanish А2+
• Strong written communication skills that are clear, polite, and grammatically correct
• Ability to create structured AI prompts that generate customer-support draft messages with the right tone, clarity, and relevance
• Critical thinking and a habit of closing the feedback loop
• Open to shift-based work (no night shifts)
  
  Would be a plus:
• Experience with ticketing systems such as Zendesk, Intercom, or Freshdesk
• Background in IT or working with tech products
• Understanding of support KPIs like CSAT, response time, and SLA
  
  What we offer
• Care and support: 
• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Maternity Recovery Support Allowance
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   
• Comfortable working environment:
• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
  
  Investment in your future:
• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
  
  Hiring process
• Intro call
• Language check (Spanish)
• Tech Interview
• Test Task
• Bar Raising (optional)
• Reference check
• Offer
   

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Junior/Middle Backend Developer to help build and maintain the backend services that power Graphio.ai’s workflow intelligence product.

In this role, you will work on C# / .NET–based APIs and backend services that support customer onboarding (workspace setup and invites), system integrations, metadata ingestion and processing, and generation of user-facing outputs such as weekly/monthly reports and alerts.

You will join a small team where shipping, reliability, and clean engineering practices matter. This is a role for someone who wants to grow fast by working on real production systems, with support from senior engineers and clear technical direction.

Key Responsibilities:

• Build and maintain backend services and REST APIs using C# / .NET (ASP.NET Core) that powers core Graphio.ai flows: workspace setup, user access, system integrations, metadata ingestion, reporting, and alert delivery.
• Write clean, maintainable code and follow team standards; contribute to refactoring and long-term code health when needed.
• Work on ingestion and processing of metadata (events, entities, timestamps, identifiers) used for workflow intelligence and reporting.
• Design and implement asynchronous and event-driven processes using RabbitMQ (queues, background jobs, retries, idempotency).
• Improve API reliability and performance: clear contracts, consistent error handling, pagination, and rate limiting.
• Work with databases:
  • MongoDB for operational and metadata storage,
  • ClickHouse for analytics, aggregations, and reporting workloads.
• Write and optimize queries, design schemas and indexes, participate in migrations, and help ensure data integrity and consistency.
• Implement authentication, authorization, and secure-by-default practices (permissions, tenant boundaries, safe handling of sensitive data).
• Write unit and integration tests; participate in code reviews and apply feedback quickly.
• Monitor and troubleshoot services in production: use logs, metrics, and tracing; contribute to root-cause fixes.
• Document backend services and APIs: how they work, how to run locally, and how to debug common issues.
• Contribute to engineering workflows: Git-based collaboration, containerized development (Docker), and CI/CD practices.
• Collaborate with Product, Frontend, and Engineering peers to deliver features in small, shippable increments in a remote environment.

Required Qualifications:

• 1–2 years of backend development experience (or equivalent production experience through projects).
• Strong knowledge of C# and .NET (ASP.NET Core, Web API).
• Experience building REST APIs, including authentication, authorization, error handling, pagination, and versioning.
• Hands-on experience with MongoDB: schema design, indexes, aggregations, and query optimization.
• Understanding of analytical databases; experience with or willingness to learn ClickHouse (aggregations, partitioning, performance tuning).
• Experience with message queues and background processing; RabbitMQ is a strong plus.
• Understanding of asynchronous processing, eventual consistency, and retry mechanisms.
• Knowledge of secure engineering basics (auth, permissions, data protection).
• Comfortable working in a remote team: clear written communication, ownership of tasks, and predictable delivery.

Nice to Have:

• Experience building event-driven architectures and data pipelines.
• Experience working with large datasets and performance optimization.
• Familiarity with observability tools (logging, metrics, tracing).
• Startup experience or proven ability to move fast without heavy process.
• Experience with Kubernetes or cloud platforms (AWS, GCP, Azure).

What we offer:

• A practical growth role on real backend services used by customers, with clear feedback and mentorship from senior engineers.
• Work on meaningful product flows: metadata processing, workflow intelligence outputs, and reporting/alerts.
• A startup environment with low bureaucracy and fast iteration - you ship, learn, and improve quickly.
• Remote-friendly team with a simple setup and high trust.
• Competitive compensation (based on level) and growth opportunities as the team scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

Magecom invites an experienced HR Administrator passionate about people, company culture, and building effective HR processes. The HR Administrator at Magecom is a key team member who ensures smooth HR operations, supports employees throughout their journey within the company, and contributes to creating a positive and productive work environment

Requirements:

• 1+ years of experience in an admin, HR specialist, HR Manager, or similar role;
• Practical experience in managing the employee lifecycle;
• Experience with onboarding, offboarding, performance management, and employee engagement processes;
• Strong communication and interpersonal skills;
• Excellent organizational and time management skills;
• Ability to multitask and prioritize effectively in a dynamic environment;
• Problem-solving mindset and proactive approach;
• Experience working in an IT company is a plus;
• Experience with multinational teams is a plus;
• Intermediate or better English level.

Responsibilities:

• Support and improve HR processes and policies across the company;
• Coordinate onboarding and offboarding processes and support employee adaptation;
• Conduct regular one-on-one meetings and gather employee feedback;
• Drive employee engagement, motivation, and retention initiatives;
• Coordinate employee celebrations, including birthdays, work anniversaries, etc;
• Manage company branded merchandise, and related purchasing and distribution activities;
• Support employee recognition programs and internal company events.
• Assist managers in resolving employee relations issues and people-related challenges;
• Maintain HR documentation and ensure compliance with internal procedures.

We are looking for Junior / Middle Python Developer to join our company GoBoutique in Lviv and work on interesting projects for our USA based clients.

Required knowledge and skills: OOP, Python, Fast API, REST API, Git, PostgreSQL, IntelliJ IDEA, Linux, Data pipeline building / data ETL, AWS, HTML, CSS

We offer:
— Competitive salary
— Paid vacations

If you are interested, please send us your CV. Please include your salary expectations.

If you have any questions, let's talk!

Regards,
Olya