Jobs

About us:
Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team consists of 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.
 

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.
 

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality
   

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.
 

About project

FitMe is a fitness app created for people who want to stay active without long, repetitive workouts. It offers short, easy-to-follow routines that can be done at home with no equipment. FitMe is perfect for busy people who want to maintain their health, boost energy levels, and feel good every day — without going to the gym or spending hours on exercise.
 

What you will do:

• Stakeholder support: ad-hoc validation of figures, investigation of discrepancies between dashboards, ensuring availability of the BI platform.
• Development and support of ETL/ELT pipelines for analytical reports (cohort revenue, LTV, retention, KPI by creatives, post-purchase analytics).
• Support for attribution models (Web↔Mobile mapping, multi-locale cost-cohort resolve, last-click vs raw events).
• Integrations with external sources: Meta Marketing API, AppsFlyer, AppMetrica, Stripe, Tableau Server (TSC), Birch.
• Data quality assurance: schema/freshness/volume checks, broken-snapshot detection, anti-bot-traffic filtering.
• Performance optimization of queries and procedures in Redshift.
• Collaboration with BI Team, Product / UA / Billing analysts.
   

Key qualifications:

• 1-2 years of commercial experience in data engineering / analytics engineering / BI development.
• Experience with data warehouse, data lake and data lakehouse concepts.
• Proven experience in designing, implementing and supporting ETL/ELT pipelines.
• Experience with AWS, Amazon Redshift, Apache Airflow.
• Advanced SQL, hands-on experience in designing production-level Python code.
• Willingness to deal with business logic (subscription, monetization, attribution) — with team support.
   

Would be a plus:

• Experience with Infrastructure as Code (Terraform).
• Experience with dbt, Apache Spark, Apache Iceberg
• Experience with UA-attribution stack (AppsFlyer, AppMetrica, Adjust, SKAN, GA4) and UA cost APIs (Meta, Google Ads, TikTok, AppLovin).
   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy and autonomous hub) and 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation.
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

🎯 Role Overview

We are looking for a Payment Officer to join our Payment Operations Team and support the day-to-day management of payment processes. In this role, you will be responsible for monitoring deposits and withdrawals, investigating payment-related issues, collaborating with payment service providers (PSPs), and working closely with internal teams to ensure smooth and efficient payment operations.

The primary goal of this position is to maintain the stability of payment processes, promptly resolve payment incidents, and ensure a high level of service for our users.

 

👤 Our criteria:

• At least 1 year of experience in Payments, FinTech, Customer Support, or iGaming;
• Understanding of payment systems, electronic payments, and transaction flows;
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously;
• Experience working with Jira, Service Desk, or other ticketing systems;
• Confident user of Excel / Google Sheets;
• English proficiency at Intermediate (B1) level or higher;
• Strong attention to detail and a high level of responsibility;
• Experience in the iGaming industry.
   

⚙️ Your Tasks:

• Process requests related to deposits and withdrawals;
• Investigate and resolve Missing Deposit cases;
• Monitor and control payment transaction statuses;
• Analyze declined, failed, or delayed payment transactions;
• Communicate with payment service providers (PSPs) and internal teams to resolve payment-related issues;
• Handle requests and incidents through Jira and Slack;
• Monitor payment incidents and escalate issues when necessary;
• Verify the accuracy of fund credits and debits;
• Prepare operational reports and payment-related documentation;
• Participate in the automation and optimization of payment processes.
   

Working Schedule

• 12-hour shifts from 09:00 to 21:00;
• Rotating schedule: 2 working days followed by 2 days off (2/2).

Nice to Have

• Experience working directly with Payment Service Providers (PSPs);
• Understanding of Chargeback, KYC, and AML processes;
• Experience with cryptocurrency payments.
   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Role Summary

We are looking for a Junior E-commerce Project Manager to support the delivery of Shopify design and development projects for international clients. This is an entry-level role ideal for someone who is organized, detail-oriented, and interested in building a career in e-commerce and digital project management.

You will work closely with designers, developers, and senior project managers, gaining hands-on experience while learning how to deliver projects on time, within scope, and aligned with client expectations.

Key Responsibilities

• Project Ownership: Support and gradually take full ownership of Shopify design and development projects as you master the agency’s workflow.
• Client Relations: Start by shadowing client calls and managing daily updates, eventually growing into the primary point of contact for a portfolio of international brands.
• Team Coordination: Support coordination between design, development, and QA teams to help keep everyone aligned.
• Quality Assurance: Support QA by reviewing features from a “client perspective” before delivery.
• Documentation: Prepare and maintain project briefs, timelines, and status updates.
• Progress Tracking: Monitor project timelines and hours (Toggl), proactively flagging any obvious deviations or delays to senior team members for support.
• Continuous Learning: Deep-dive into the Shopify ecosystem with our mentorship, mastering the platform’s admin settings, logic, and latest e-commerce trends.

Required Skills & Qualifications

• Experience: 0–2 years in project coordination, account management, or a digital agency environment.
• Communication: Good written and verbal English skills (B2 level). You can explain "the why" behind a technical decision to a non-technical client.
• Adaptability: A "figure-it-out" mindset. You’re comfortable navigating a an agency environment.
• E-commerce Interest: A basic understanding of the e-commerce landscape and/or the Shopify ecosystem.
• Organization: Strong time management skills with a high level of attention to detail.

Would be a plus (but not a deal-breaker):

• Experience working with Shopify (admin, themes, or apps)
• Previous experience with an e-commerce platform (Shopify, Magento, or WooCommerce).
• Basic understanding of SEO or Conversion Rate Optimization (CRO).

The Tech Stack (Tools We Use)

• The Foundation: Shopify (Admin, Apps, and Ecosystem).
• Organization: Jira for task tracking. Toggl for time tracking.
• Communication: Slack (internal) and Zoom/Google Meet (client-facing).
• Design & Docs: Figma (viewing/commenting) and Confluence/Notion/Google Workspace.

What We Offer

• Work-Life Balance: 40-hour work week with a flexible start window (8:00 – 10:00 AM).
• Time Off: 20 working days of paid vacation and 12 paid sick days per year after successful completion of the probation period, provided on a pro-rata basis, plus all public holidays.
• Flexibility: Remote with the option to work from our headquarter in Zaporizhzhia.
• Training: A structured path to becoming a Shopify Expert with hands-on mentorship.
• International Impact: Work directly with brands from the US, Europe, and beyond.

Company Culture

We are a Shopify-focused agency working with international clients across different industries. Our environment is collaborative, practical, and delivery-oriented.

We value:

• Clear communication over hierarchy
• Ownership and accountability
• Continuous learning and improvement
• A balance between structure and flexibility

You’ll be supported by experienced team members while we expect you to grow, take ownership, and expand your responsibilities over time.

Requirements

1+ years of experience in quality assurance of Web & Mobile applications, Slots
 — Understanding of the development processes and software life cycle
 — Good knowledge of different testing methods, techniques, and types
 — Experience in discovering showstopper defects and find reproduction steps to crashes
 — Solid exploratory testing skills and knowledge to apply the right level of testing for some specific features
 — Ability to write QA documentation — Test cases, Checklists
— Experience with Figma, Browserstack, Chrome DevTools, Swagger, Postman
 — Experience with test management tools (e.g. TestRail or others)
 — Experience with bug tracking system (JIRA or other)
 — Experience with Agile development framework
 — Good communication skills


Responsibilities
 

• Conduct functional testing of Web and Mobile application, including both GUI and API tests
• Design/maintain and execute test cases/checklists
• Report defects and working with the team to resolve them 
• Provide defects root cause analysis
• Actively collaborating with developers and business stakeholders to clarify requirements

• Work closely with all scrum teams/product owners to make sure each release meets high-quality standards

   

Working Conditions

• Challenging and exciting tasks, and all the needed tools to achieve them.
• A real opportunity for professional growth in a team of professionals.
• 21 days of vacation, 5 flexible days for your needs, 15 sick leave days.
• National holidays according to the official calendar.
• Individual benefit limit to support your health and wellness needs.
• Annual bonus based on company and individual performance results.

Responsibilities:

• Conduct cold calls and outbound sales conversations with potential B2B customers.
• Contact inbound and warm leads generated from advertising, website traffic, campaigns, or other marketing channels.
• Qualify prospects and understand their tendering needs, pain points, budget, decision-making process, and timeline.
• Present Tender Navigator clearly and confidently during discovery calls and product demos.
• Run online demos and explain the product value in a practical, business-focused way.
• Follow up with leads who have shown interest but have not yet made a decision.
• Maintain consistent communication with prospects through calls, emails, reminders, and follow-up sequences.
• Handle objections and help prospects understand the business value of the Tender Navigator subscription.
• Close deals and convert qualified prospects into paying customers.
• Keep CRM records updated with lead status, notes, next steps, and expected closing probability.
• Share feedback from prospects with the product and marketing teams.

Experience:

• experience in B2B SaaS sales.
• Experience selling subscription-based software or digital platforms.
• Strong cold calling experience.
• Experience conducting SaaS product demos.
• Experience managing follow-ups and nurturing undecided leads.
• Ability to explain software products in a simple and convincing way.
• Understanding of SaaS sales funnels, conversion rates, demos, trials, subscriptions, and customer onboarding.
• Ability to work with CRM systems and structured sales pipelines.
• Comfortable working with sales targets and measurable KPIs.

Ideal

• Speaks German at a native or near-native level.
• Has strong English for internal communication.
• Has already sold SaaS products successfully.
• Is confident with cold calling.
• Knows how to conduct a demo and guide the conversation toward a buying decision.
• Is persistent with follow-ups without being pushy.
• Can work with leads who are interested but hesitant.
• Understands that in SaaS, many leads need structured follow-up before they convert.
• Can work independently and report progress clearly.
• Is commercially minded and understands conversion metrics.
• Can understand the value of Tender Navigator for companies that regularly search for and participate in tenders.

Nice to Have

• Experience with B2B SaaS in tendering, bid management, business intelligence, GovTech, legal tech, or similar sectors.
• Experience selling to SMEs, consultants, suppliers, agencies, or professional service companies.
• Experience working with marketing-generated leads.
• Experience improving sales scripts, demo flow, and follow-up sequences.

Are you a Java Backend Developer who enjoys building clean, reliable backend systems, working with integrations, and taking ownership of your tasks?

We are looking for a Java Backend Developer to join our team and work on a new CRM product as well as existing backend systems and integrations. You should be comfortable with Java, Spring Boot, REST APIs, SQL, and daily communication with the team in English.

What You'll Do

• Develop and maintain backend applications using Java and Spring Boot
• Build and support REST APIs and backend integrations
• Work with SQL databases using native queries and JPA/Hibernate
• Help improve existing backend services, refactor code where needed, and keep solutions maintainable
• Participate in technical discussions, clarify requirements, and suggest practical solutions
• Work with Jira, Git, code review, and Agile/Scrum processes
• Communicate clearly with the team in English on a daily basis

Your Skillset

Core

• Java
• Spring, Spring Boot
• SQL
• JPA / Hibernate
• REST APIs
• Git
• Understanding of OOP and SOLID principles
• Basic understanding of data structures and algorithms
• Understanding of SDLC and Agile/Scrum workflows
• English level B1 or higher

Soft Skills

• Responsible and ownership-oriented
• Able to work independently and ask relevant questions when needed
• Attentive to details
• Able to receive and use feedback
• Clear communicator
• Team-oriented attitude
• Practical problem-solving mindset
• Willingness to learn and improve

Would Be a Plus

• Docker
• Basic CI/CD knowledge
• Unit and integration testing
• Kafka or other messaging systems
• Cloud platform basics, such as AWS, Azure, or GCP
• Database modelling experience
• Understanding of frontend/backend API contracts
• Experience with third-party integrations

Applications submitted through other channels will not be reviewed. In addition, we do not appreciate individual emails or messages sent to personal or alternative email addresses.

• We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
  This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.
   

• Responsibilities:

  Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
  Framework Management: Actively contribute to a new and maintain the existing automation frameworks
  Ensure comprehensive test coverage by writing detailed test scenarios
  Engage in specialized testing of automotive systems, including validation of in-vehicle components
  Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

   

• Mandatory Skills Description:

  Prior work or experience with embedded or automotive systems, especially in the context of multi-ECU scenarios.
  Experience developing, debugging, and maintaining Python code for automated testing.
  Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
  Knowledge managing Python virtual environments and dependencies.
  Knowledge Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
  Ability to read and follow technical documentation in English.
  Strong communication skills for collaboration with developers, testers.
   

• Nice-to-Have Skills Description:

  Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
  Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
  Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
  Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
  Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
  Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

We are looking for a React Native Developer to join our team and work on mobile applications for international projects. You will be involved in developing new features, improving existing functionality, and collaborating closely with designers, backend developers, and product managers.
 

Requirements

Must Have

• 1+ years of commercial experience with React Native
• Strong knowledge of JavaScript and TypeScript
• Experience with Redux or similar state management solutions
• Experience working with GraphQL APIs
• Experience with testing libraries (Jest, React Native Testing Library, etc.)
• Basic understanding of Node.js
• Experience integrating third-party services and APIs
• Understanding of mobile app architecture and best practices
• Ability to work independently and take ownership of tasks
• English level: Intermediate or higher
   

AI-Assisted Development (Required)

We actively use AI tools in our development process. Candidates should have practical experience with:

• Claude
• Cursor
• Codex / OpenAI tools
• GitHub Copilot
• Other AI-assisted development tools
   

You should be comfortable using AI to:

• Accelerate development
• Generate and refactor code
• Debug issues
• Create tests
• Improve productivity and code quality
   

Nice to Have

• Experience with Expo
• Experience publishing apps to App Store and Google Play
• CI/CD experience
• Knowledge of mobile performance optimization
• Experience with Firebase
• Experience with native Android or iOS development
   

Responsibilities

• Develop and maintain React Native applications
• Implement new features and improve existing functionality
• Write clean, maintainable, and well-tested code
• Collaborate with designers and backend developers
• Participate in code reviews
• Use AI-assisted development tools as part of the daily workflow
• Contribute ideas and proactively improve development processes
   

What We Offer

• Remote-first environment
• Flexible working hours
• Opportunity to work on international projects
• Small team with direct impact on product decisions
• Modern development workflow with active AI adoption
• Professional growth opportunities

• We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
  This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

   

• Responsibilities:

  Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
  Framework Management: Actively contribute to a new and maintain the existing automation frameworks
  Ensure comprehensive test coverage by writing detailed test scenarios
  Engage in specialized testing of automotive systems, including validation of in-vehicle components
  Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

   

• Mandatory Skills Description:

  Prior work or experience with embedded or automotive systems, especially in the context of multi-ECU scenarios.
  Experience developing, debugging, and maintaining Python code for automated testing.
  Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
  Knowledge managing Python virtual environments and dependencies.
  Knowledge Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
  Ability to read and follow technical documentation in English.
  Strong communication skills for collaboration with developers, testers.

   

• Nice-to-Have Skills Description:

  Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
  Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
  Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
  Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
  Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
  Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

   

• Languages:
  • English: B2 Upper Intermediate
  • Ukrainian: C1 Advanced

Project description

We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

Responsibilities

Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.

Framework Management: Actively contribute to a new and maintain the existing automation frameworks

Ensure comprehensive test coverage by writing detailed test scenarios

Engage in specialized testing of automotive systems, including validation of in-vehicle components

Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

Skills

Must have

Prior work or experience with embedded or automotive systems, especially in the context of multi-ECU scenarios.

Experience developing, debugging, and maintaining Python code for automated testing.

Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.

Knowledge managing Python virtual environments and dependencies.

Knowledge Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.

Ability to read and follow technical documentation in English.

Strong communication skills for collaboration with developers, testers.

Nice to have

Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.

Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.

Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.

Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.

Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.

Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

Languages

English: B2 Upper Intermediate

Softacom is a legacy software modernization company helping enterprises transform outdated systems into secure and scalable solutions. Since 2008, we’ve delivered modernization and migration projects that cut costs and extend the life of business-critical applications.

Who we are looking for

We are seeking an ambitious Sales Manager who can successfully combine active B2B client acquisition. You will work with international companies, develop accounts, build long-term relationships, and directly influence the company’s financial growth.

Key responsibilities

•      work with the existing customer base: make researches, prepare personalized followups, and put the squeeze on potential opportunities. 

•      develop current clients through upsell and look for new areas of cooperation. 

•      independently conduct cold sales and look for new customers. 

Our ideal candidate

•      sales experience of IT outsourcing/outstaff/dedicated teams,

•      experience in active sales of IT services, not just dealing with incoming requests,

•      from 1 year of experience in B2B sales,

•      understanding the specifics of an outsourcing/service company, preferably not a product environment,

•      ability to work with cold search and outbound activities,

•      understanding the basic commercial logic: marginality, pricing, dependence of income on the volume sold and the terms of the transaction,

•      confident spoken and working English for communication with clients,

•      translate client requirements into technical solutions.

What we offer

•      full-time and remote work; 

•      flexible work schedule; 

•      direct communication with clients;  

•      fixed salary + sales-based bonus.

Stay Group is an innovative Marketing Company with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry.

We are looking for a proactive and customer-focused VIP Account Manager who will help build long-term relationships with our most valuable players, increase engagement, and drive player retention across our products.

If you enjoy communication, relationship-building, and creating exceptional customer experiences — we would love to meet you.
 

Requirements

• 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Confidence in communicating with customers via phone, email, live chat, and messengers.
• Customer-oriented mindset with a passion for creating exceptional user experiences.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Basic analytical skills and the ability to understand customer behavior and preferences.
• Results-driven approach and motivation to achieve individual and team targets.
• Experience in the iGaming industry will be considered a strong advantage.
• Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus.
• English level — B2 or higher.
   

Responsibilities

• Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels.
• Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience.
• Create and execute individual retention strategies to increase player loyalty and lifetime value.
• Present exclusive offers, promotions, bonuses, and rewards tailored to player needs.
• Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction.
• Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement.
• Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience.
• Track key retention and revenue metrics and provide regular reports on player activity and performance.
• Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results.
   

Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

Responsibilities:

• Designing, maintaining and development of automated tests for web applications and APIs;
• Preparation and execution of test cases based on business and technical requirements;
• Conducting functional, regression, integration and smoke testing;
• Analysing test results, identifying defects and creating bug reports with detailed step-by-step reproduction instructions;
• Preparing and updating test documentation;
• Participating in the configuration and maintenance of automated test execution processes in CI/CD;
• Ensuring test coverage of new functionality, fixes and changes to the system.

Requirements:

• A solid understanding of software testing processes, the software development lifecycle and quality assurance principles;
• At least one year’s practical experience in automating web application testing using Playwright, Cypress, Selenium or similar tools;
• Proficiency in HTML, CSS and JavaScript (or TypeScript) for analysing and automating web interfaces;
• Experience in testing APIs (REST) using Postman, Swagger or similar tools;
• Proficiency in Git (branching, pull requests, resolving simple conflicts);
• Knowledge of SQL at a level sufficient to write queries for data verification and analysis (SELECT, JOIN, GROUP BY, subqueries);
• Experience in writing, running, debugging and maintaining automated tests;
• Understanding of the principles of building test frameworks and key automation patterns (Page Object Model, Page Factory or similar);
• Experience working with issue and defect tracking systems (Jira, Azure DevOps, etc.);
• Ability to analyse test results and document identified defects.

We offer: 

• Regular result-based salary reviews;
• Comfortable working hours (10-19 Kyiv time zone);
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Friendly and open-minded team;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship;
• Attractive social package (unlimited and paid sick days, fully paid vacation, birthday day off, etc;)
• Sport and English classes discounts.

Hiring steps:

• First interview with the Recruiter;
• Second interview with the Team Lead;
• Job Offer.

We offer:

- Direct collaboration with the founder (no bureaucracy, fast decision-making)

- Opportunity to work in an AI-powered sales & lead generation business

- Hands-on experience in business operations, sales, automation, and hiring

- Flexible working hours with a focus on results, not time tracking

- Competitive compensation based on skills and experience

- Fast professional growth in a high-ownership role

Responsibilities:

- Conduct research (market, competitors, and leads)

- Work with AI tools (ChatGPT, Claude, and others)

- Manage CRM (lead tracking, pipeline updates, data entry)

- Build documentation and structured workflows

- Create reports, dashboards, and spreadsheets

- Assist with hiring and candidate screening

- Support and improve Upwork lead generation and bidding processes

- Support founder with daily operational tasks

Requirements:

- Experience with AI tools (ChatGPT, Claude, or similar)

- Experience with Upwork (lead generation, bidding, sales, recruiting, or account management)

- Good written and spoken English

- Strong research skills and attention to detail

- Ability to work independently and take ownership

- Ability to learn quickly and adapt in a fast-paced environment

Languages:

Intermediate English (B1+) or higher  - daily communication will be in English

Would be a plus:

Understanding of Upwork algorithms, bidding strategies, or freelance marketplaces
 

🎯 Role Overview

As a Payment Monitoring Specialist, you will be responsible for monitoring payment systems, providers, and transaction flows to ensure stable and efficient payment operations. You will quickly identify and respond to incidents, coordinate with internal teams and payment partners, and help minimize disruptions while maintaining optimal payment performance.

⚙️ Your Tasks:
 

• Monitor payment providers, transaction flows, and system statuses across platforms in real-time;
• React promptly to automated alerts and triggers if a payment provider goes down, becomes unstable, or if Approval Ratio (AR) drops;
• Promptly notify relevant departments to disable or re-enable payment methods and adjust routing rules when required to minimize downtime;
• Track, analyze, and investigate payment incidents, delays, or abnormal behavior using analytics tools;
• Communicate directly with payment providers’ support teams and internal technical teams to identify root causes of issues;
• Escalate critical incidents to internal stakeholders and management when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions (incident logging);
• Follow established operational procedures and contribute to their continuous. improvement.

👤 Our criteria:
 

• 1+ years of experience in a similar role (Payment Monitoring, Payment Support, or Fraud/Risk Operations);
• Experience in iGaming, Forex, Crypto, or similar high-load industries is a strong plus;
• Good understanding of payment systems, transaction flows, and the difference between Card processing and APMs;
• Understanding of core payment metrics, especially Approval Ratio (AR) / Conversion;
• Experience with monitoring and analytics tools (e.g., Grafana, Kibana, Tableau, Excel) will be an advantage;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong communication skills in English (both written and spoken) for communicating with international PSPs.
  
  💼 Our Offer:
   
• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.