Jobs

Operations & Customer Success Specialist - B2B TravelTech (UK)

Remote · Full-time · UK timezone

About the Product

A UK B2B SaaS platform that helps travel agencies and tour operators automate regulatory compliance (ATOL/CAA). The platform handles certificate issuance, licence limit tracking, regulatory return preparation, and API integrations with clients' booking systems. It is fully live with paying customers in a defined UK market of ~1,700 licence holders.

Who We Are Looking For

An Operations & Customer Success Specialist to guide the entire client operations workflow - from assisting with scheduling the first demo call to ensuring smooth onboarding and ongoing customer care.

You will:

• Connect with clients before a demo (confirming meeting times and sending prep materials), then follow up after the call, answer questions, and assist with getting agreements signed.
• Set up new company accounts and help users get comfortably up and running on the platform.
• Coordinate migration for existing customers: agree on convenient switch dates, collaborate with developers, and verify data accuracy.
• Support sales and marketing initiatives: research prospective clients, draft LinkedIn and email messages, help with sales materials, and write short LinkedIn posts on ATOL topics.
• Keep CRM records accurate and share weekly updates on demos, signed agreements, and live accounts.

Must Have

• Resourceful and inquisitive mindset. We provide access, documentation, and context, encouraging you to explore docs, the product, or AI tools to find answers before escalating questions.
• Attention to detail. You verify facts and information before sending them to clients.
• Strong English (written and spoken). Clear and professional written email skills, confidence on calls with UK company directors, and ease with understanding British accents. Native status is not required.
• Comfort with details and numbers - thoughtful approach to compliance rules and contract paperwork.
• Organised. Ability to manage multiple small tasks concurrently, tracking next steps and meeting deadlines.
• Aligned with UK business hours. Working schedule aligned with the London business day (~11:00–19:00 Kyiv time).

Nice to Have

• 1.5+ years of experience in B2B Customer Success, Account Management, SaaS Onboarding, or Sales Operations.
• Experience supporting B2B sales or marketing: prospect research, outreach support, and LinkedIn content creation.
• Experience working with UK clients or within TravelTech / FinTech / RegTech / other regulated fields.
• General understanding of tech concepts (e.g., what an API is and how to clearly communicate issues to developers).

What We Offer

• A supportive ramp-up period - your first weeks are dedicated to learning ATOL rules and the product at your own pace, sitting in on calls to get a feel for how we interact with clients.
• Clear opportunities for growth - over time (~after 3 months), you will begin running demos, leading onboarding sessions, and exploring outreach to new prospective clients.
• Direct and open collaboration with company leadership with zero bureaucracy.
• Flexible remote work schedule aligned with UK business hours.

Ready to take ownership and grow with us? Send your CV and a short note about yourself — we’d love to hear from you!

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.

Position Overview:

We are in search of a Sales Representative to join our high-performing sales team. This role focuses on closing deals with warm leads who have pre-booked their call times, rather than cold calls or lead generation. This is a high-ticket sales environment, and your performance will be generously rewarded with performance-based bonuses.

This is a full-time, remote contract position, open to candidates located anywhere in Ukraine.

This job is for you if:

• You're a Closer: You have a knack for sealing deals and thrive in a high-stakes, high-reward environment.
• You Build Relationships: You understand that sales are not just transactions but opportunities to build long-term relationships.
• You're Self-Motivated: You don't need external pressure to meet and exceed your targets—you bring your own drive.
• You're a Team player. You understand that while individual performance is important, teamwork is key to the company's overall success.

Requirements

• Close Sales: Engage with pre-booked warm leads to close high-ticket sales.
• Client Relationship Development: Maintain strong relationships with potential clients by understanding their needs and aligning our offerings accordingly.
• Performance Tracking: Monitor your sales metrics and continuously aim to exceed targets.
• CRM Management: Log call data and customer interactions in our CRM system to ensure accurate tracking and reporting.
• Team Collaboration: Work closely with the sales and customer service teams to ensure a seamless client experience.
• Feedback Loop: Provide actionable insights to the marketing and production teams based on customer feedback.

Qualifications:

• Educational Background: A Bachelor’s degree, preferably in Business, Marketing, or a related field.
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory.
• Tech-Savvy: Must possess a broad understanding of modern online sales-enabling technology to efficiently navigate various platforms and tools integral to the role.
• High Cognitive Skills: Ability to engage intellectually with our educated customer base, demonstrating a deep understanding of our sophisticated educational products.
• Time Management: The ability to manage time effectively, especially in a fast-paced, high-stakes environment,

Benefits

What We Offer:

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence.
• Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, a generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
• Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

Why You Should Join ELVTR:

• Innovative and Positive Culture: Join a team of passionate individuals who are driven by a common vision.
• Growth Opportunities: At ELVTR, we not only believe in nurturing talent but also in providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.
• A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

Join Us:

Do you have the drive and skill set to excel in a high-ticket sales environment? Are you ready to be part of a team as committed to closing deals as they are to transforming the landscape of online education? If so, apply now and elevate your career with ELVTR.

Due to the high volume of applications, we will only be able to respond to candidates with whom we are interested in moving forward. We appreciate your understanding and look forward to reviewing your application.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Location: Remote worldwide 
Type: Full-time, independent contractor (B2B)
Pay: $1500/month, plus KPI-based performance pay and bonuses after the probation period
About us
We’re a sweepstakes gaming company growing our phone sales team. We’re hiring two driven sales professionals to reach out to players who have already signed up on our platform.
About the role
This is a sales role, not customer support. You’ll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you’re confident on the phone, quick to build rapport, and motivated by results, you’ll do well here.
What you’ll do
Make outbound calls to registered users from a prepared contact list
Present current offers, promotions, and bonuses
Handle objections and keep conversations positive and engaging
Move customers toward the target action
Take inbound calls from customers who call back
Follow company scripts and internal processes
Hit performance targets once the KPI system is in place
What we’re looking for
Background in iGaming, casino, or sweepstakes is REQUIRED
1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
Fluent, confident spoken English for calls with U.S. customers
Strong objection-handling skills and an easy way of connecting with people
An energetic, results-focused attitude
Schedule
Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
Three 15-minute breaks and a 30-minute lunch
Virtual office: camera and screen sharing on during work hours
What we offer
$1500 per month, with the company covering applicable income tax on top
KPI system and extra bonuses after probation
100% remote work
 

Remote Phone Sales Specialist (Customer Retention), USA

Location: Remote (must be physically located in an eligible U.S. state)
Type: Full-time, independent contractor (B2B)
Pay: $3,000/month, plus KPI-based performance pay and bonuses after the probation period
 

About us
We're a sweepstakes gaming company growing our phone sales team. We're hiring two driven sales professionals to reach out to players who have already signed up on our platform.
 

About the role
This is a sales role, not customer support. You'll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you're confident on the phone, quick to build rapport, and motivated by results, you'll do well here.
 

What you'll do

• Make outbound calls to registered users from a prepared contact list
• Present current offers, promotions, and bonuses
• Handle objections and keep conversations positive and engaging
• Move customers toward the target action
• Take inbound calls from customers who call back
• Follow company scripts and internal processes
• Hit performance targets once the KPI system is in place
   

What we're looking for

• 1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
• Fluent, confident spoken English for calls with U.S. customers
• Strong objection-handling skills and an easy way of connecting with people
• An energetic, results-focused attitude
• Physical location in an eligible U.S. state (see below)
   

Nice to have

• Background in iGaming, casino, or sweepstakes. Not required, since we provide product training.
   

Schedule

• Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
• Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
   

What we offer

• $3,000 per month, with the company covering applicable income tax on top
• KPI system and extra bonuses after probation
• 5 days of paid time off every 6 months
• Short product training if you're new to iGaming
• 100% remote work
   

Eligibility
Because of local regulations, we can't accept applicants living in California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, or Washington. Residents of all other U.S. states are welcome to apply.

Our requirements:

• Fluent/advanced English (MUST!)

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 — 00.00; 16:00 — 01.00; 17:00 — 02.00; 18:00 — 03.00; 19:00 — 04.00; 21:00 — 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and self-Control

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Job Summary

We are seeking a highly organized and detail-oriented professional to support project planning, execution, and control. This role combines the functions of a coordinator and junior project manager and requires strong communication skills, multitasking, and a proactive approach to problem solving.
The primary objective of this position is to ensure the smooth running of projects by coordinating teams, monitoring deadlines, maintaining documentation, and supporting communication with clients and stakeholders.

Key Responsibilities:
- Assist in planning and tracking project progress to ensure adherence to deadlines and key milestones.

- Communicating complex information in a clear and understandable manner.

- Communicating and collaborating with internal and external teams to ensure completion of tasks and alignment with project objectives.

- Monitoring data quality and promptly escalating risks or issues that may impact scope, timelines, or quality.

- Providing regular project updates to clients and stakeholders, aligning expectations, and ensuring transparency.

- Maintaining and updating key project documentation: budget reports, trackers, meeting minutes, delivery schedules.

- Monitoring production KPIs (speed, quality), conducting random quality checks to maintain consistent results.

- Identifying and escalating scope changes at client request to the appropriate internal teams.

- Organizing and conducting meetings with the team/clients to agree on goals, discuss issues, and discuss project status.

- Assisting in resolving project issues and optimizing work processes to improve efficiency.

Requirements:

- Higher education in business, IT, or a related field (preferred)
- Experience in project coordination, operations, or support
- Understanding of the project lifecycle and basic Project Management principles
- Excellent planning, organization, and multitasking skills
- Strong communication skills, ability to clearly communicate information
- Ability to handle risks and problems, results-oriented
- Experience with project management tools (JIRA, Trello, Asana)
- Skills in working with spreadsheets, reports, and calculations
- Mandatory language requirements

Fluency in English and Russian/Ukrainian (oral and written)
will be an advantage

• Experience in data annotation or markup;
• Understanding of Agile/Scrum, Kanban;
• Experience working with cross-functional teams;
• Basic knowledge of IT processes and software development.
   

About Us

We are one of New York City's leading glass and window contractors, specializing in residential, commercial, and landmark restoration projects. We are looking for a highly organized Procurement & Operations Coordinator to ensure materials are ordered accurately, projects stay on schedule, and our CRM remains up to date.

Position Summary

The Procurement & Operations Coordinator is responsible for managing material purchasing, coordinating with suppliers, supporting the estimating team, scheduling projects, and maintaining accurate procurement records within our CRM system. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Procurement & Vendor Management

• Source materials from approved suppliers.
• Request and compare supplier quotations.
• Negotiate pricing and delivery schedules whenever possible.
• Place purchase orders accurately and on time.
• Confirm all orders with suppliers.
• Monitor production status and shipping schedules.
• Follow up on delayed orders and resolve supplier issues.
• Maintain strong relationships with vendors and manufacturers.
• Track warranties, lead times, and supplier performance.

Order Management

• Review project requirements before ordering.
• Verify measurements, specifications, and quantities.
• Coordinate custom glass, hardware, windows, doors, and specialty material orders.
• Ensure all purchase orders match project specifications.
• Communicate any discrepancies immediately.

Estimating Support

• Obtain supplier pricing for quotes.
• Assist estimators with material costs.
• Maintain current supplier price lists.
• Help identify cost-saving alternatives.
• Track material cost changes.

Scheduling & Operations

• Coordinate material deliveries with project schedules.
• Schedule installations based on material availability.
• Coordinate with technicians, project managers, and office staff.
• Ensure jobs are ready before technician dispatch.
• Update project timelines when deliveries change.

CRM Management

• Maintain procurement records in the CRM.
• Update purchase order statuses.
• Upload supplier invoices and confirmations.
• Record delivery dates and tracking information.
• Keep project notes accurate and organized.
• Generate procurement reports when requested.

Inventory & Cost Control

• Monitor inventory levels.
• Recommend stock replenishment.
• Minimize waste and duplicate purchases.
• Assist with inventory audits.
• Track backordered materials.

Administrative Duties

• Maintain supplier database.
• Organize purchase documentation.
• Assist Accounting with supplier invoices.
• Ensure purchase records are complete.
• Support Operations with procurement-related tasks.

Qualifications

Required

• 2+ years of purchasing, procurement, operations, or project coordination experience.
• Excellent organizational skills.
• Strong attention to detail.
• Excellent written and verbal English communication.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office.
• Strong Excel/Google Sheets skills.
• Comfortable communicating with suppliers by phone and email.

Preferred

• Experience in the construction, glass, window, or building materials industry.
• Knowledge of purchase orders and vendor management.
• Experience reading estimates or construction drawings.
• Familiarity with ERP or procurement software.

About us

We're Creava, a small design agency focused on SaaS, B2B platforms, dashboards, admin panels, and AI-powered interfaces. We're looking for someone to help us find and win the right client work on Upwork.
 

What you'll do

• Search Upwork daily for relevant job posts that match our design services (SaaS/B2B UX-UI, dashboards, admin panels, AI-powered interfaces, MVPs, Figma design systems)
• Review each post carefully and use judgment to apply only to jobs that are a genuine fit for our agency
• Quickly pull relevant examples from our existing portfolio and past projects to reference in proposals
• Write personalized, human-written cover letters for each application — no AI-generated proposals
• Track applications and follow up on responses as needed
   

What we're looking for

• Proven experience with lead generation and proposal writing on Upwork specifically
• Background in sales or lead generation
• Strong writing skills — able to write clear, persuasive, personalized cover letters yourself, without relying on AI tools
• Enough familiarity with design/UX-UI process to understand which job posts are actually relevant and to speak credibly about our work
• Reliable, self-directed, and comfortable working independently for a short daily block

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.