Jobs

Company Description

#1 talent intelligence platform and global leader in recruiting software which serves over 125,000 recruiters around the world.

Project Description

You will work across backend, frontend and mobile surfaces to deliver real, user-facing impact. You will integrate AI/ML-powered features into workflows, own complex integrations, and help evolve a product used at scale. This role is product-focused, integration-heavy, and well suited for engineers who enjoy owning features end-to-end.

Requirments

• Full stack experience at least 5 years — comfortable writing frontend, API, and backend code.
• Expert knowledge of React — production experience required.
• Expert knowledge of any backend MVC JS framework.
• Solid web fundamentals: HTML, CSS, JavaScript.
• Abililty to make correct engineering tradeoffs and own features end-to-end without hand-holding.
• Strong English — async-first, fully remote team.
• GitHub profile or relevant portfolio.

Nice to have: Postgres, Elasticsearch, Kubernetes.

Responsibilities

• Design and implement full-stack features using JS, GraphQL, and TypeScript/React.
• Integrate ML outputs into UI, search, and automations, working closely with AI and data teams.
• Build and maintain APIs consumed by web, mobile, and extension clients.
• Own feature quality including UX guardrails, edge cases, and observability.
• Contribute to scalable architecture across multi-region Kubernetes environments.
• Participate in code reviews, technical discussions, and iterative product delivery.

Tech Stack

The core of the application is written in Ruby on Rails, but more and more services are now being built with just JavaScript. Nevertheless, we prefer candidates with deep JS expertise who also willing to tap into the Ruby world from time to time.

Work conditions

Mon – Fri, 8h/day, overlap with US (EST) at least 6 hours(!).

Interviewing stages

1. HR interview with EchoGlobal
2. Online live coding test via CoderByte
3. Technical interview #1 (incl. screen sharing) // Team Member
4. Technical interview #2 (incl. screen sharing) // CTO
5. Job Offer

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: Rotational shifts — 2 days on 1st shift  – 9 AM – 9 PM (CST), 2 days on 2nd shift 9 PM – 9 AM (CST), 4 days on backup, with regular days off between rotations. 

Primary Responsibilities

-Understanding our banking software and apps in-depth

-Coordinating with software technicians, technical support, and developers as needed

-Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project

-Handling technical processes and the ability to explain such processes to less-technical people

Requirements

-Excellent written and spoken English

-Ability to establish good working relationship with customers

-Solid troubleshooting ability

-Ability to learn technical skills quickly

-In-depth learning and understanding of our mobile and online banking products

-Coordination with developers to investigate and diagnose issues

-Ability to manage a dynamic work load with many concurrent tasks

-Managing, monitoring, and improving the quality of the tech support process

As Plus

-Experience in banking live-chat would be a huge asset

-Experience in technical support

-Experience with a Dialogflow

-Experience with various mobile phone platforms, especially iOS and Android

-Project management experience

-Working directly with US-based customer

-Knowledge of US banking system

Our Benefits

-Fully remote work

-Long-term employment

-Competitive salary

-Internal medical insurance policy

-Community of practice, regular knowledge sharing among colleagues

-Internet compensation (50$ per month)

-Friendly and easy-going international team and colleagues.

We are looking for an experienced, independent, and highly motivated DevOps Engineer with a “get the job done” mindset to take full ownership of our DevOps infrastructure and operations. This is a key role within the tech team, reporting directly to the Head of Engineering, with the mission of designing, building, and maintaining the backbone of our production environment — from CI/CD pipelines to cloud infrastructure and beyond.
 

Key Responsibilities

• Build, manage, and maintain cloud infrastructure and deployment environments (Staging, Production).
• Lead and optimize CI/CD processes end-to-end.
• Ensure high availability, security, monitoring, and performance of production systems.
• Respond to production incidents and be available during off-hours in case of critical issues.
• Design and implement automation tools and scripts to streamline workflows.
• Select, integrate, and manage DevOps tools and platforms that support scalability and reliability.
• Collaborate closely with development and support teams, serving as the primary DevOps authority within the organization.
   

Requirements

• Minimum of 5 years of hands-on DevOps experience in tech-driven environments.
• Proven experience with CI/CD systems (e.g., GitHub Actions, GitLab CI, Jenkins, etc.).
• Solid experience with AWS (required) and Digital Ocean (strongly preferred). Experience with GCP and Azure is a plus.
• Hands-on Linux system administration including bare metal and dedicated servers.
• Strong scripting skills (Bash, Python, or similar).
• Experience with containerization (Docker required). Kubernetes experience is a plus, but comfort with non-containerized workloads is equally important.
• Experience deploying and managing traditional web applications (LAMP, WordPress, PHP) alongside modern stacks.
• Ability to take ownership of unfamiliar applications and create maintenance and update plans — the role includes responsibility for data pipeline and workflow tools such as AirFlow and Snowflake.
• High-level English — both written and spoken.
• Strong sense of ownership — able to independently manage all aspects of DevOps.
• Ability to communicate technical investments in business terms to non-technical leadership.
   

Advantages

• Experience managing applications with significant seasonal traffic spikes.
• Knowledge of DevSecOps and security best practices.
• Experience designing DR and High Availability architectures.
• Experience as the first or sole DevOps hire, building processes from scratch.
• Background optimizing existing infrastructure before building new systems.
• Familiarity with data pipeline and workflow orchestration tools (e.g., AirFlow, Snowflake, or similar).

The product is AI Powered Home Services Solution that connects homeowners and businesses with top-rated home protection and home hardening products and contractors, ensuring the most efficient marketing and operational performance.

This is a spin-off product from the successful platform, one of the leaders of the US home improvement lead generation market.

The platform drives homeowner demand through Google, Facebook, TikTok, native ads, and organic sources for home improvement services: repair & maintenance.

Role overview:

The company is looking for a Middle / Senior Sales Manager to join and contribute to building the sales pipeline from scratch.

The role is focused on outbound B2B sales, full-cycle deal execution, and early-stage market development.

The position requires a proactive sales professional with a strong hunter mindset, capable of independently driving deals and contributing to revenue growth.

Requirements:

• 3+ years of sales experience in SaaS, digital marketing, affiliate marketing, lead generation, or similar;
• proven experience in B2B outbound sales;
• experience in full-cycle sales (prospecting, outreach, demos, closing deals);
• experience working with CRM systems;
• strong research skills and ability to identify and qualify potential partners;
• excellent written and spoken English (Upper-Intermediate+ / Advanced);
• independence and proactive approach in work;
• analytical thinking and ability to work with performance data.

Will be a plus:

• experience in US market;
• experience in product companies;
• experience in affiliate marketing or lead generation;
• existing network of B2B contacts;
• experience transitioning from outsourcing to product;
• ability to work with both outbound and inbound sales flows.

Responsibilities:

• focus on outbound B2B sales process, including full cycle from prospecting to contracting companies in target regions and niches;
• visit conferences world-wide (non-optional);
• build and develop sales pipeline from scratch;
• handle inbound inquiries, research companies, and convert them into clients;
• perform product demos and close deals;
• use multiple channels (email, phone, LinkedIn, social media) to engage prospects;
• maintain and update CRM system;
• develop and manage relationships with partners;
• collaborate with CRO and team to improve sales approaches and processes;
• achieve individual revenue targets.

Company offers:

• office and remote work (locations — Warsaw, Kyiv, etc);
• work with a global brand in a dynamic international company;
• competitive salary + bonus system;
• 20-day paid vacation and paid sick leave;
• benefits package (compensation of 50% medical insurance, foreign language courses, sport activities);
• training, conferences, courses;

team building and corporate events.

Full Stack Developer

[Full-time, Remote, Freelancer]

SNEAK PEEK 

⇨ Location: Remote, GMT+0/GMT+4

⇨ Interview process: HR interview ⇨ technical interview ⇨ take-home challenge ⇨ final interview ⇨ offer 

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. 

THE ROLE

We are looking for an experienced Full-Stack developer with a passion for building complex systems to further expand our set of internal tools. You will architect and develop our core internal systems, understand and predict user interactions, and create well-written code, based on the business needs. You will work closely with other developers and QA testers, using the Agile methodology and a quality-first approach.

Hiring manager: Nadav Nagel, Software Team Lead 

WHAT ARE WE LOOKING FOR?

• 5+ years of commercial experience building publicly available websites
• 3+ years of experience in backend development using Typescript and Node.js
• Up-to-date with at least one of the latest UI frameworks (React, Vue.js, etc.)
• Detail-oriented and able to adhere to deadlines
• Excellent communication skills in both written and verbal English

INTERESTED?

Our recruitment process consists of the following steps: 

• HR interview: 30 min
• Take-home challenge.
• Technical interview: 60 min
• Final interview

Backend AI Engineer

[Freelance, Full-time, Remote]

SNEAK PEEK

⇨ Location: Remote, GMT+0/+4

⇨ Interview process: HR Interview ⇨ Technical interview ⇨ Take-home challenge ⇨ Presentation of home challenge 

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more info about us here: www.rounds.com.

THE ROLE

We’re looking for a passionate AI engineer to join our dynamic AI Innovation Team, which is the driving force behind technological advancement in our company. Here, you will use cutting-edge AI technologies to boost productivity and make extraordinary ideas a reality.

We're excited to meet someone who is AI-obsessed, has a strong sense of product ownership, is ready to take initiative and who is full of creative ideas. If this sounds like you, we want you to join our team!

Hiring manager: Alik Hochner - CTO, Ori Nahum - AI Innovation Team Lead 

KEY RESPONSIBILITIES

• Develop and maintain high-quality AI solutions for both internal teams and external users.
• Architect sophisticated AI agents, including multi-agent systems.
• Design and implement evaluation frameworks to assess AI performance, accuracy, and reliability.
• Collaborate across diverse teams to boost developer productivity.
• Continuously explore the evolving AI landscape and identify impactful tools for company growth.
• Shape the company’s best practices and guidelines for AI usage.

WHAT ARE WE LOOKING FOR?

Must-have:

• 5+ years experience in software development (preferably in Python or TypeScript).
• Skilled in prompt engineering and have a strong understanding of how LLMs work internally.
• Proven track record in developing AI agents from scratch and implementing effective AI solutions for businesses.
• Basic DevOps proficiency (CI/CD, Cloud).
• Quick learner who adapts effortlessly to new tools and approaches.
• Passionate and knowledgeable about current AI trends and best practices.
• Excellent English communication skills.

HOW DO WE WORK?

We are a distributed team of more than 150 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 5 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.

WHAT’S IN IT FOR YOU? 

• 100% remote work model
• Flexible full-time working hours 

INTERESTED?

Our recruitment process consists of the following steps: 

• HR interview with the recruitment manager: 45 min
• Technical interview with the AI Engineer Tech Lead: 1 hour
• Take-home challenge: ~ 4 hours of work
• Final Interview and Take-home challenge presentation with CTO and AI Engineer Tech Lead: 1 hour

Our Customer:

A global technology company developing real-time video augmentation and rendering infrastructure for broadcast and streaming environments.
 

Responsibilities:

• Design and implement a native video playback extension that augments HLS streams at runtime across platforms such as Android (ExoPlayer), webOS, Roku, and others;
• Build and maintain a cross-platform rendering layer using OpenGL for real-time video frame processing and compositing;
• Integrate GPU-based overlays and visual transformations directly into the playback pipeline with strict frame-accurate synchronization;
• Develop device-aware architecture to handle platform-specific decoding, rendering surfaces, hardware acceleration constraints, and performance tuning;
• Integrate external SDKs and APIs alongside an internal AR/graphics processing pipeline;
• Optimize rendering performance, memory usage, and latency under real-time streaming constraints;
• Collaborate with QA and Product teams to validate rendering accuracy, synchronization precision, and cross-device stability.
   

Required experience and skills:

• Strong experience with Kotlin;
• Strong hands-on experience with OpenGL (mandatory, core skill), including shader programming and GPU pipeline understanding;
• Solid knowledge of real-time rendering concepts (frame buffers, textures, shaders, synchronization, GPU/CPU interaction);
• Experience integrating OpenGL with native video playback surfaces;
• Practical experience with HLS streaming internals and playback customization;
• Strong understanding of video decoding/rendering pipelines and frame timing control;
• Experience with native video players on at least one of the following platforms: Android (ExoPlayer), webOS, RokuTV;
• Experience implementing low-latency video overlays and graphical composition;
• Understanding of hardware acceleration and performance optimization on embedded/TV devices;
• Proven background in full-cycle software engineering (integration, profiling, debugging, optimization);
• English — Upper-Intermediate+.
   

Working conditions

5-day working week, 8-hour working day;

All UA public holidays are days off;

Vacation and sick leave are covered by the company;

Remote work.

Must-Have Skills: • Slack API / Slack App Development – 3+ Years • Microsoft Teams API / Teams App Development – 3+ Years • Node.js – 5 Years • React.js – 5 Years • TypeScript – 5 Years • Next.js – 5 Years

Company Overview: We are partnering with a well-funded, early-stage startup that is bringing modern AI to the enterprise service management space. Their platform lives inside Slack, turning internal help and support channels into intelligent, automated workflows — resolving employee questions faster through AI-powered ticketing, routing, and resolution. They’re backed by top-tier venture capital and notable angel investors from companies you’d recognize. If you’re passionate about creating outstanding software that delights users and want to work with cutting-edge technology, this is a great opportunity.

About the Role We’re looking for a Senior Integrations Engineer to join the core Platform team. In this role, you’ll architect, build, and scale deep integrations with Slack and Microsoft Teams — the two primary surfaces through which the platform delivers AI-powered ticketing, routing, and resolution to enterprise customers. Beyond messaging platforms, you’ll connect the product with the broader SaaS ecosystem (identity providers, HR systems, ticketing tools) and help shape the integrations infrastructure using Temporal to orchestrate complex workflows. This is a high- impact role where you’ll collaborate across product, platform, and engineering to make the product seamlessly fit into customers’ existing environments. This role is available as a part-time contract engagement with a clear path to a full-time position for the right person. We’re looking for someone who can demonstrate strong ownership and delivery from day one.

What You Will Do:

Build and maintain production Slack and Microsoft Teams integrations — including bot interactions, slash commands, message actions, adaptive cards, and real-time event handling via each platform’s APIs and SDKs • Extend platform capabilities across both messaging surfaces, ensuring feature parity, UX consistency, and reliable event processing between Slack and Teams deployments • Design, build, and maintain integrations with third-party systems such as identity providers, ticketing platforms, collaboration tools, and HR systems • Own and evolve Temporal-based integration orchestration workflows for reliable, stateful, and long-running processes • Define and implement scalable integration patterns that can be reused across multiple connectors • Improve integration infrastructure including CI/CD workflows, testing frameworks, and monitoring • Work within a TypeScript monorepo (TurboRepo) to build modular and composable integration services • Implement observability and reliability best practices — metrics, retries, error handling • Partner with customer success and product teams to troubleshoot, optimize, and improve integration behavior in production • Support internal tooling and UI components built with Next.js and React to configure and manage integrations

What We Are Looking For: • Proven experience building and shipping Slack integrations (Bolt SDK, Block Kit, Events API, Socket Mode) in production environments • Proven experience building and shipping Microsoft Teams integrations (Bot Framework SDK, Adaptive Cards, Graph API, Teams Toolkit) in production environments • Strong experience with Next.js, React, and TypeScript/Node.js • An eye for detail and the ability to implement scalable architecture • Proficiency with modern development tools including TurboRepo for monorepo management and experience with TailwindCSS/ShadCN • Skilled at diagnosing issues and devising efficient solutions in complex systems • A mindset toward automating repetitive tasks to improve efficiency and consistency • Strong communicator who enjoys collaborating across teams • Passionate about staying current with emerging technologies and continuously improving

Phenomenon Studio is a full-cycle design and development company founded in 2019.
We help startups and small to medium-sized businesses build and scale products across Healthcare, EdTech, SaaS, FinTech, and Web3 industries.
Recognized with 30+ industry awards, we deliver high-quality solutions that combine creativity, technology, and business impact.

We’re seeking a proactive and relationship-driven Business Development & Partnerships Manager to help us expand beyond inbound leads. In this role, you’ll research new markets, open scalable long-term channels, and cultivate strategic connections with enterprise-level clients.

You’ll represent Phenomenon Studio at key industry events, build trust quickly both online and in person, and translate market insights into partnerships that drive sustained growth.

Team: Sales Team Lead, Account Executive, SDR

Requirements:

• 3+ years in business development, partnerships, or growth
• Proven track record of finding new business opportunities and launching new revenue channels
• Experience representing a company at conferences and industry events
• Strong networking and communication skills
• Strong negotiation & closing skills
• Fluent English (C1+)

Responsibilities:

• Research and explore new business opportunities.
• Build relationships with potential partners and enterprise clients.
• Attend industry events to represent the company and generate leads.
• Develop and execute account-based strategies.
• Support the Sales team with qualified opportunities

What we offer:

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview — Interview with the Head of Department — Final interview

Stack Kotlin · Jetpack Compose · Coroutines · Flow

We build fully in Kotlin — no legacy Java. UI is done with Jetpack Compose, Coroutines handle async work cleanly, and Flow drives reactive data streams across the app.

What you'll do Build and own Android features used by millions of users.

What we need

• 3+ years of Android development (Kotlin / Compose)
• Strong product sense and clean code mindset

• Based in: Lithuania · Slovenia · Netherlands · Ireland · United Kingdom

   

What you get

• Performance-driven bonuses + equity
• 100% paid health insurance
• Real impact at scale

About the Role

We are looking for an Upwork Sales / SDR to own client communication, qualification, deal shaping, and closing on Upwork.

This role works with warm inbound leads generated through Upwork profiles and bids.
You are responsible not only for responding to clients and closing deals, but also for actively managing and improving the performance of assigned Upwork profiles as a revenue asset.

This is not classic outbound sales and not a chat-only SDR role.
This is a full ownership role inside a marketplace environment.

👉 What You’ll Do

1. Upwork Client Communication & Sales

• Handle all incoming client responses on assigned Upwork profiles
• Maintain fast and consistent response times
• Qualify leads via chat and calls
• Conduct discovery calls with potential clients
• Shape scope, budget ranges, and next steps

• Close deals or move leads into structured follow-ups

   

Use GigRadar:

• Check the daily lead feed.
• Prioritize “hot” matches.
• Follow up on matched jobs immediately.

• Maintain a high response score to keep the GigRadar algorithm favorable.

   

2. Upwork Profile Ownership & Performance

• Own the performance of assigned Upwork profiles;
• Monitor profile metrics (views, invitations, response rate, lead quality);
• Continuously improve: profile positioning, service descriptions, portfolio, and case presentation;
• Initiate and collect client reviews;

• Treat the profile as a sales funnel, not a static page.

   

3. Deal Quality & Risk Control

• Avoid technical or delivery overpromising;
• Identify unrealistic scope, timelines, or budgets early;
• Protect the delivery team from poorly qualified deals;

• Ensure consistency between profile positioning, communication, and proposals.

   

4. CRM & Sales Discipline

• Maintain accurate deal stages in CRM (Pipedrive);
• Log key deal information and next steps;
• Keep the pipeline clean and up to date;

• Provide feedback on lead quality and profile performance.

   

5. Company Knowledge & Positioning

• Deep understanding of WeSoftYou:
• Portfolio and case studies (Living Security, ProUnitas, Miami Dolphins, F1, DocuSign-like platform, etc.).
• Key vertical expertise (EdTech, FinTech, AI, Web3, MVP).
• Differentiators and process: Discovery → D&D → Delivery → QA → Support.
• Pricing models: Fixed price, T&M, Outstaff, Packages.

• Ability to pitch WSY confidently in perfect English, both written and spoken.

   

6. Communication & Professionalism

• Keep a positive, proactive attitude with clients and internal teams.
• Manage time zones (US/EU) and ensure availability for calls as needed.

• Present clean, structured, grammar-perfect communication.

   

7. Process Adherence & Collaboration

• Follow internal sales frameworks and qualification logic;
• Work closely with Lead Generation and Marketing teams;
• Provide actionable feedback to improve Upwork positioning and lead quality;

• Contribute to continuous improvement of the Upwork sales channel.

   

Tools:

• Upwork
• GigRadar
• CRM (Pipedrive)
• Slack
• Google Meet / Zoom

• Company sales materials & portfolio library

   

👉 What We’re Looking For

• Proven experience in sales management, ideally within a software development company (B2B).
• Strong understanding of the full sales cycle, CRM, and lead qualification.
• Excellent leadership, communication, and negotiation skills.
• Results-oriented with a strategic mindset.
• Ability to coach and develop a sales team for high performance.

• English fluency (С1), both written and spoken.

   

👉 What we offer:

• 📈Professional Growth opportunities:
  — Ambitious goals and interesting projects;
  — Regular & transparent performance review and feedback process;
  — Possibility for both vertical or horizontal growth (in case you want to try a different path).
• 😌Comfortable Working conditions
  — Flexible working hours;
  — Provision of required equipment;
  — Remote working model.
• 🎁Benefits program
  — 18 working days of fully paid vacation;
  — Free tax reporting support by our Financial department;
  — Help with individual entrepreneurs’ questions and accounting support;
  — Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.);

We are seeking a highly capable Full Stack Engineer with deep experience in Python and React, who thrives on harness engineering—building the automation, testing scaffolding, execution environments, and orchestration layers that allow experimental prototypes to evolve into stable, production-ready MVPs.

This role is ideal for engineers who can fluidly move between backend services, frontend product development, integration tooling, and developer platforms. You’ll help transform early-stage prototypes into systems that are testable, observable, repeatable, and reliable at small-to-medium scale.

At this position, your work directly contributes to rapid experimentation: turning concepts built by the founder into scalable, deployable software.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend. 
• Design and implement APIs, services, and orchestration layers to support product workflows and internal tooling. 
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows and agent-based systems. 
• Create reusable frameworks for:
• workflow execution
• automated test runs
• sandboxed environments
• synthetic data generation
• scenario replay
• regression validation
• Build developer-facing tools to improve engineering velocity, reliability, and repeatability. 
• Integrate external APIs, services, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error handling across systems.
• Collaborate with product, design, and platform stakeholders to turn experimental ideas into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Hands-on experience building production systems with Python. 
• Hands-on experience building modern frontend applications with React. 
• Experience designing and consuming REST APIs and/or async service architectures.
• Demonstrated experience in harness engineering: building tools for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with relational databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end. 
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile

You are more than a feature engineer; you think in systems and ask:
- How do we test this?
- How do we simulate this?
- How do we validate edge cases?
- How do we make this reproducible?
- How do we instrument this so it can be trusted in production?

You enjoy building the glue, scaffolding, and runtime support that transform experimental ideas into dependable products.  

About the Role:

We're a fast-growing DTC wellness brand operating at multi-seven figures in monthly revenue. We already work with expert partners across bookkeeping, accounting, and financial reporting. We are now hiring a Financial Operations Manager to sit at the center of it all — owning payments, managing operational costs, and ensuring our external partners are delivering accurate, timely work.

WHAT YOU'LL OWN:
 

Payments

–  Process all outgoing payments — contractors, vendors, service providers, and partners

–  Maintain a clear, real-time view of who has been paid, who is pending, and what is upcoming

–  Ensure payments are accurate, on time, and properly documented

–  Handle all payment-related data entry and record keeping
 

OpEx & Cost Management

– Track and calculate operational expenses across the business on an ongoing basis 
– Maintain an up-to-date view of where money is going and flag any cost irregularities 
– Support leadership with clear, accurate cost breakdowns and summaries
 

Partner & Accountant Liaison

– Serve as the primary point of contact for our external bookkeeping and accounting partners 
– Pass all necessary data, invoices, and documentation to the relevant partners on time
– Review their outputs — bookkeeping entries, reports, reconciliations — and verify accuracy 
– Escalate discrepancies or concerns to leadership before they become problems

Cash Flow & Forecasting Oversight

– Monitor cash flow reports produced by our partners and ensure they are accurate – Keep leadership informed on the current financial position of the business
– Review forecasting outputs and flag anything that looks off

WHO WE'RE LOOKING FOR:
 

You are highly organized, reliable, and communicate clearly. You do not need to be a deep finance expert — our partners handle the technical side. What matters most is that you are on top of every payment, every deadline, and every number, and that nothing falls through the cracks.

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

WHO WE ARE:

Volpis is a company of ambitious professionals providing Web & Mobile App Design and Development services for more than 9 years. Regularly listed in the Top IT Outsourcing Companies and Top Custom Software Development Companies on Clutch.co. Being a full-service company, we provide expertise in all phases of the software development life cycle. We’ve successfully covered more than 100 products all over the world. Together, we’ve created a dynamic, fun, inspiring environment where we can be ourselves and grow each day.

Location — only LVIV!

Required Experience/Skills:

• 2+ years of experience in B2B content marketing for software development companies;
• Proven success in creating high-performing SEO articles that rank and generate leads in competitive B2B spaces;
• Experience building content clusters within industry verticals;
• Strong SEO knowledge — including keyword research, SERP analysis, and on-page optimization;
• Quickly grasp complex technical and business topics through research or communication with internal experts;
• Ability to write in a defined Tone & Voice, getting it right on the first try;
• Analytical mindset. Сonfident using tools like GSC, Ahrefs, or SEMrush to monitor performance and implement improvements;
• Excellent communication skills — able to extract insights from experts and translate them into clear, authoritative content;
• Ability to clearly explain and justify your editorial decisions;
• Basic experience with link building;
• Proficiency in AI tools to accelerate writing process;
• Solid understanding of EEAT principles;
• Understanding of how to align content with sales goals and buyer journeys;
• Proactive and self-motivated — driven by measurable outcomes.

Would be a plus:

• Familiarity with Account-Based Marketing (ABM), lead generation funnels, or newsletter content strategies.

Responsibilities:

• Build and maintain a content plan for assigned industry verticals — including both new content and article updates;
• Conduct in-depth SEO research — identify keywords, analyze SERPs, evaluate competitor content, and define structure based on search intent;
• Interview internal experts (developers, CTOs, BAs) to extract insights for original, experience-driven content;
• Write long-form, high-quality SEO articles, case studies, and landing pages that follow our internal structure, format, and tone;
• Optimize each piece for SEO, EEAT, internal linking, and conversion-focused structure (including metadata, CTAs, visuals, and FAQs);
• Organize backlink building to support content growth;
• Publish and format content on our website using the WordPress console;
• Track content performance in GSC, Ahrefs, or other analytics tools and propose data-driven improvements.

Your Benefits:

• 15 days paid vacation;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.