· 227 views · 62 applications · 12d

Senior Support Specialist

Full Remote · Countries of Europe or Ukraine · Product · 3 years of experience · English - None

Senior Support Specialist (Beehiiv & Multi-Brand Ops) Location: Warsaw, Poland / Kyiv, Ukraine / EU Remote Format: Full-time Type of contract: B2B Seniority: Senior English level: C1 (strong written English required) About Us At EPC Network, we’re not... Senior Support Specialist (Beehiiv & Multi-Brand Ops)
Location: Warsaw, Poland / Kyiv, Ukraine / EU Remote
Format: Full-time
Type of contract: B2B
Seniority: Senior
English level: C1 (strong written English required)

🧠 About Us
At EPC Network, we’re not just a digital marketing company; we’re a platform for career transformation and personal growth. Our people-first approach shapes our corporate culture, fostering a team of passionate, smart, and energetic individuals who strive to grow professionally in an international, fast-paced environment.
We operate a large-scale, automation-first media network with 200+ independent newsletter brands. Platform compliance, reputation, and operational discipline are mission-critical for us.
We believe our Team is the foundation of our success, and now we’re looking for our first Senior Support Specialist to own this function end-to-end.

🎯 Job Description
As a Senior Support Specialist (Beehiiv & Multi-Brand Ops), you’ll own all high-priority human support interactions in an automation-first newsletter operation.
Most inbound messages are handled by automation, but a critical subset requires fast, precise, and high-quality human responses — especially platform communications and reputation-building replies to readers.
This is a high-trust, high-ownership role. You’ll work with significant autonomy, supported by clear SOPs, playbooks, and AI-based triage. You’ll operate in a high-stakes environment where account isolation, security discipline, and platform compliance are essential.

🔧 Key Responsibilities
Beehiiv Support Communications (Top Priority)

Monitor and respond to Beehiiv support requests quickly and professionally
Collect full context (screenshots, links, IDs) and drive issues to resolution
Provide clear, structured updates and next steps
Escalate urgent or high-risk issues to the Ops Owner immediately

Reader Reputation & Brand Voice Replies

Respond to positive reader messages to strengthen trust and brand reputation
Maintain a friendly, human tone while following reply templates
Adapt tone and wording to different brand voices and personas when required
Follow escalation rules for sensitive or non-standard cases

AI Triage & Automation Collaboration

Handle P0 / P1 messages escalated by the AI triage system
Validate automation categorization and flag misclassifications
Provide feedback to improve playbooks, routing logic, and automation accuracy

Account Hygiene & Light Operational Checks

Perform basic checks inside publishing accounts when required
(e.g. verify drafts, confirm send status, validate corrections)
Maintain clear operational logs: what happened, what was done, and why
Follow strict internal procedures to ensure zero cross-contamination between brands

🛠 Tools You’ll Work With

Shared inbox & coordination tools (Missive or similar)
Multi-profile browser tools (MultiLogin or equivalent)
— managing 50+ isolated browser profiles with strict discipline
Spreadsheets and docs for tracking, handoffs, and logging
Password managers & 2FA systems (e.g. 1Password)

📌 Requirements

3+ years of experience in Support / Operations / Customer Success / Platform Support
(media, newsletter, or marketing ops experience is a strong plus)
Strong written English (C1): clear, professional, concise, and friendly
High ownership and reliability — you close loops and don’t drop threads
Ability to work with SOPs, prioritization rules, and SLAs
Strong attention to detail while managing multiple accounts and workflows
Security-minded approach: account isolation, credential hygiene, 2FA discipline

📌 Nice to Have

Experience with newsletter or email platforms
(Beehiiv, Substack, Ghost — big plus)
Experience using shared inbox tools (Missive, Front, Help Scout)
Familiarity with multi-profile browser tools used for operational separation

🤝 What it means to be part of our Team
Your professional and personal development:
🙋 Multinational and intercultural experience
💪 A world-class team to work with
🎓 Growth opportunities
💻 Cutting-edge frameworks and technologies
Well-being:
💰 Competitive salary
🏖️ 21 paid vacation days & 14 paid sick leaves
🧘 Work-life balance

💌 Interested?
We’re always on the lookout for calm, reliable, and ownership-driven people to join our team.
If that sounds like you — we’d love to hear from you!

Please make sure to include your Telegram nickname in the cover letter.
Diamond, please, call out! We are waiting for you 💎

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Turbo Stars

· 89 views · 10 applications · 16d

Head of Service Operations & Quality

Full Remote · Ukraine · Product · 3 years of experience · English - None

Turbo Stars is a multi-product IT company that creates innovative B2B solutions for the iGaming industry. We are currently looking for a Head of Service Operations & Quality who will take charge of 1SL and build a high-quality service and interaction... Turbo Stars is a multi-product IT company that creates innovative B2B solutions for the iGaming industry. We are currently looking for a Head of Service Operations & Quality who will take charge of 1SL and build a high-quality service and interaction system covering all key stages of the partner journey with Turbo.

This role is strategic: making Turbo’s service a true competitive advantage — a reason why partners stay with us and recommend us in the market.

Your future responsibilities:
1SL (First Line Support):
- Operational management of the 1SL team
- Developing a growth strategy: processes, structure, workload, tools
- Building a talent rotation system: 1SL as a “talent hub” for Account Managament, 2SL, Risk, QA
- Automating processes and communications, implementing omnichannel solutions (Telegram, Slack, email, ticketing systems)
- Monitoring efficiency: SLA, FRT, Resolution Time, Backlog Aging
Quality Management:
- Designing and implementing a quality system across the chain: from integration chat → AM → 1SL → 2SL → Product
- Developing and enforcing service standards: SLA, tone of voice, checklists, request handling and transfer rules
- Organizing regular quality checks, cross-functional reviews, and certification of 1SL/2SL staff together with functional managers
- Building CJM and Service Blueprints for key partner segments and products
- Regular request analysis: categorization, SLA, relevance, and correctness of responses
- Establishing transparent reporting & analytics: SLA, backlog, case analysis, satisfaction metrics
- Generating insights and business recommendations: identifying loss points, growth opportunities
- Driving the shift from reactive service (responding to requests) to proactive (predicting and preventing incidents)

Key requirements:
- Experience in iGaming (operations/support / service)
- Experience with omnichannel service systems and monitoring tools
- Strong skills in request analysis, SLA building, and process design
- Proven track record of service or operational team optimization (before/after cases)
- Experience with change management and cross-functional collaboration

Would be a plus:
- Experience with B2B products and Sportsbook

What we offer:

🧘‍♂ Work—Life Balance
Even in challenging times, we’ve built an environment where it’s pleasant to work and grow. You’ll find the right balance between work and rest, and feel what it’s like to be part of a team that truly values you.

💻 Work Format
— Choose where and how you work — from home, the office, or anywhere in the world
— Flexible schedule — we respect your personal rhythm🎉

Atmosphere & Development
— Gifts, raffles, training, team-building events, and corporate parties — it’s never boring with us!
— Internal training, mentoring, and access to courses
— Career growth without bureaucracy🏝

Vacation & Sick Leave
— 20 working days of paid annual vacation
— 100% paid sick leave with no bureaucracy

🚀 Why us?
If you’re looking for a friendly and ambitious product company that:
— Uses modern technologies
— Values initiative and independence
— Strives for continuous growth of both team and product

Then we’re waiting for you 🤝

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Turbo Stars

· 53 views · 4 applications · 19d

Integration Manager

Full Remote · Ukraine · Product · 1 year of experience · English - None

Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry. We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Partnership Success Manager... Turbo Stars is a multi-product IT company delivering fast, high-quality, and cutting-edge B2B solutions for the iGaming industry.
We’re always on the lookout for people who share our mindset — and right now, we’re looking for a Partnership Success Manager to join our team 🚀

Requirements

1+ year of hands-on experience with technical integrations (APIs, webhooks, protocols, integration services).
Experience working with external partners and supporting partner integrations.
Good understanding of inbound and outbound integration flows (sending and receiving data), including testing and troubleshooting.
Experience coordinating work between development and QA teams.
Ability to work with, analyze, and maintain technical documentation.
Proven ability to manage multiple integrations in parallel.
Conversational English — ability to communicate confidently with international partners in calls, chats, and emails.

Responsibilities

Manage the full integration lifecycle for partner integrations (from kickoff to go-live and support).
Act as the primary point of contact for partners during the integration process.
Coordinate collaboration between external partners, development teams, and QA.
Organize and support integration testing (including data validation, issue tracking, and fixes).
Monitor integration status, timelines, and quality to ensure successful delivery.
Plan and prioritize the integration queue based on team capacity and business priorities.
Ensure clear and up-to-date integration documentation for internal and external use.

We offer:
🧘‍♂️ Work-life balance — even in challenging times
- We have created an environment where it’s pleasant to work and grow. You’ll find the balance between work and leisure and feel what it’s like to be part of a team that truly values you.

💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Flexible schedule — we value your life rhythm.

🎉 Atmosphere and development
- Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
- Internal training, mentoring, access to courses.
- Career growth without bureaucracy.

🏝 Vacation and sick leave
🗓 Annual paid leave: 20 working days + 5 additional days off
💊 Paid sick leave: 15 days per year
🧠 Professional support: access to psychologist consultations (compensation package may be extended)
💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
- Uses modern technologies,
- Values initiative and independence,
- Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

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