Jobs Sysadmin

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.

Responsibilities

1. Technical Support & Troubleshooting

• Provide day-to-day support for all employees (macOS/Windows).

• Diagnose and resolve hardware, software, and network issues.

• Install, configure, and maintain workstations, peripherals, and office equipment.

• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding

• Prepare and configure devices for new hires.

• Set up accounts, access rights, and tools according to role requirements.

• Ensure secure data cleanup and access revocation during offboarding.

• Maintain onboarding documentation and checklists.

3. Access & Identity Management

• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.

• Maintain correct role-based access control (RBAC).

• Track license usage and optimize costs.

4. Systems & Infrastructure Support

• Support the CTO and engineering team with internal environments and test setups.

• Assist with integration of tools, monitoring systems, and automation scripts.

• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance

• Implement and follow security best practices (MFA, password policies, device encryption).

• Perform regular access reviews and asset audits.

• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management

• Manage hardware inventory and procurement.

• Coordinate with vendors (software subscriptions, equipment, hosting services).

• Track renewals, warranties, and support contracts.

Requirements

• 2+ years of experience in IT Support / HelpDesk / System Administration.

• Strong troubleshooting skills: hardware, software, networks, VPN.

• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.

• Understanding of network basics (DNS, DHCP, NAT, firewalls).

• Experience managing access, licenses, RBAC.

• Ability to work independently and handle a wide range of requests.

• English: B2 or higher.

Nice-to-have

• Experience supporting engineering teams (Git, CI/CD, dev tools).

• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).

• Understanding of cybersecurity basics.

• Experience in fast-growing startups or iGaming companies.

About Digis:

Digis is a European IT company with 200+ specialists delivering complex SaaS products, enterprise solutions, and AI-powered platforms worldwide.
We ensure transparency, stability, and professional growth opportunities for all our team members.

About the Project:
A technology company that provides cloud-based infrastructure and platform services, typically focused on helping businesses build, run, and scale applications in the cloud. 

Responsibilities

- Supporting Customers with product-specific issues over the zoom/email/ticketing system. 

- Preparation, planning, and consulting with the Customers in regard to the deployment of the product. 

- Installation of the product in cooperation with the Customers. 
- Customer training in regard to the proper deployment/configuration, and usage of the product. 
- Consulting with the Customers in terms of potential issues in the Customer environment, that could impact the proper functionality of the product. 
- Preventive maintenance of the product to ensure optimal functionality, and efficiency.

Requirements:

• 5+ years of experience working with Windows
• 3+ years of experience in network infrastructures
• 3+ years of experience with Linux
• Experience with VMware
• English: Upper-Intermediate or higher
  
  What Makes This Role Special:
• Working on a mature, production-grade SaaS Microsoft Licensing platform
• Opportunity to work with cloud-native architectures and scalable systems
• Clear impact: features are used by customers globally
• Involvement in long-term product evolution, not short-lived MVPs

• Friendly team of experts who are a pleasure to work with

  
  What We Offer:

- 20 paid vacation days per year
- 5 paid sick leaves per year (no medical documents required)

- Personalized development plan with training compensation

- English courses compensation

- Work equipment if needed (PC / laptop/monitor)

- Flat and transparent internal communication

- Opportunity to switch between projects and technologies within Digis

- Full accounting and legal support.

About SabaiSabai is a technology-driven product company operating in the Blockchain, Web3, and Real World Assets (RWA) space. We build scalable infrastructure products at the intersection of digital assets, real-world finance, and modern technologies.

https://sabaiprotocol.com/ua/

 

We are looking for a part-time System Administrator to maintain and support our cloud infrastructure, web services, and internal tools. 

Responsibilities

• Administration of Google Workspace (GSuite): users, permissions, security policies, domain settings.
• Interaction with external services (Facebook Ads, Google Play, AppStore, ect).
• Domain and DNS management via Cloudflare and Moniker.
• Support and monitoring of hosting environments (ScalaHosting, HostZealot).
• Integration and maintenance of automation workflows in Zapier.
• Basic incident response and troubleshooting (mail delivery, SPF/DKIM/DMARC, DNS, access issues).

Requirements

• 1+ years experience in system administration.
• Experience with Google Workspace.
• Strong understanding of DNS, domains, SSL, email authentication.
• Practical experience with Cloudflare and domain registrars.
• Ability to work independently with minimal supervision.

Nice to have - experience with Web3 infrastructure or crypto-related tools.

Work format

• Part-time engagement (approx. 20-40 hours per month).
• Remote work.
• Flexible schedule with availability for urgent issues when needed.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Responsibilities:   

• Maintaining networks and servers’ equipment, including OS, hardware.  
• Configuring network equipment, including routers, switches, load balancers, VPN, LAN, WAN, etc.;  
• Configuring servers, including BIOS, RAID, network and OS.  
• Monitoring and troubleshooting network and cybersecurity issues.  
• Conducting regular network and servers’ maintenance (scheduled updates, necessary upgrades, tests, etc.).  
• Collaborating with third-party support services and service providers to ensure optimal network and servers’ operation.  
• Support and troubleshooting of network performance and stability.  
• Finding innovative ways to improve network performance.  

Requirements:   

• Have 3+ years of servers and network experience, working with major firewall platforms (Fortinet, PaloAlto, Juniper, Cisco, etc.). Certificate for any of the platforms is a plus.  
• Have a deep knowledge of networking – switching, dynamic routing protocols, static and rule-based routing, remote access VPN, etc. Certificate in any networking area is a plus.  
• Have experience in Linux administration.  
• Understand application protocols in the context of OSI network layers and content inspection.   
• Understand cloud technologies and infrastructure virtualization (IaaS, PaaS, SaaS, NFV, SDN)  
• Have good verbal communication skills (English) in both technical and non-technical communications.  
• Have a good analytical mindset for problem solving under stress and time pressure.  

Will be a plus:   

• Understanding CI / CD processes, experience with Gitlab, Jenkins.   
• Experience with Cloud solutions (AWS, GoogleCloud) is a plus.   
• Experience in configuration SAN (Dell EMS)   
• Experience in programming in one of the languages ​​(Python).   

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 
 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 
 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 
 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here! 
 

Responsibilities:   

• Maintaining networks and servers’ equipment, including OS, hardware.  
• Configuring network equipment, including routers, switches, load balancers, VPN, LAN, WAN, etc.;  
• Configuring servers, including BIOS, RAID, network and OS.  
• Monitoring and troubleshooting network and cybersecurity issues.  
• Conducting regular network and servers’ maintenance (scheduled updates, necessary upgrades, tests, etc.).  
• Collaborating with third-party support services and service providers to ensure optimal network and servers’ operation.  
• Support and troubleshooting of network performance and stability.  
• Finding innovative ways to improve network performance.  

Requirements:   

• Have 3+ years of servers and network experience, working with major firewall platforms (Fortinet, PaloAlto, Juniper, Cisco, etc.). Certificate for any of the platforms is a plus.  
• Have a deep knowledge of networking – switching, dynamic routing protocols, static and rule-based routing, remote access VPN, etc. Certificate in any networking area is a plus.  
• Have experience in Linux administration.  
• Understand application protocols in the context of OSI network layers and content inspection.   
• Understand cloud technologies and infrastructure virtualization (IaaS, PaaS, SaaS, NFV, SDN)  
• Have good verbal communication skills (English) in both technical and non-technical communications.  
• Have a good analytical mindset for problem solving under stress and time pressure.  

Will be a plus:   

• Understanding CI / CD processes, experience with Gitlab, Jenkins.   
• Experience with Cloud solutions (AWS, GoogleCloud) is a plus.   
• Experience in configuration SAN (Dell EMS)   
• Experience in programming in one of the languages ​​(Python).   

Company offers: 

• Long-term employment. 
• Flexible timetable. 
• Comfortable working conditions. 
• Paid vacation and sick leaves. 
• English lessons, gym. 
• Competitive salary level. 

We are looking for a Sysadmin / Site Reliability Engineer (L2 Support) to join a distributed operations team supporting a large-scale, high-load crypto trading platform. This is a hands-on operational role with deep involvement in incident management, platform reliability, and infrastructure observability, working closely with DevOps and DevSecOps teams. You will be responsible for keeping critical trading infrastructure stable, observable, and resilient across Azure cloud and on-prem environments, operating at enterprise scale (~1M users).

Details

Location: Fully remote

Employment Type: Full-time

Start Date: ASAP

Language: English – Upper-Intermediate or higher

Domain: Crypto / Trading / FinTech

Key Responsibilities

• Act as L2 operations support for production infrastructure with strict uptime and performance requirements
• Manage and resolve infrastructure incidents, participate in root cause analysis (RCA), and drive permanent fixes
• Own and maintain CMDB, ensuring accuracy and consistency of infrastructure assets
• Proactively monitor platform health: capacity, availability, performance, and security
• Operate and continuously improve the monitoring and observability stack
• Collaborate closely with DevOps and DevSecOps teams on reliability, automation, and security initiatives
• Participate in disaster recovery planning, testing, and execution
• Support release activities and operational readiness for new services and infrastructure changes
• Ensure proper documentation of incidents, procedures, and operational playbooks

Requirements

• Proven experience in Sysadmin, SRE, or L2 Operations roles in production environments
• Strong hands-on experience with Azure infrastructure and hybrid (cloud + on-prem) setups
• Solid understanding of high-availability and large-scale systems
• Practical experience with monitoring and observability tools: Grafana, Prometheus, Azure Monitor & Application Insights, New Relic, Loki
• Experience with incident management, on-call rotations, and post-incident analysis
• Understanding of capacity planning, reliability engineering, and infrastructure security basics
• Ability to work calmly under pressure in mission-critical environments

Nice to Have

• Experience in crypto, trading, fintech, or other real-time systems
• Familiarity with SRE best practices and error budgets
• Exposure to DevSecOps processes
• Experience improving observability, alert quality, and noise reduction
• Scripting or automation skills (Bash, Python, PowerShell, etc.)

Why Join

• Work on a high-impact crypto trading platform with real technical challenges
• Fully remote, distributed engineering culture
• Direct influence on platform stability and reliability at scale
• Close collaboration with strong DevOps and security teams

Job Description

Must have requirements:

• Overall 5+ years of commercial experience;
• Overall 3 + years of Kernel and Linux development experience;
• Experience with Linux System development (C/linker gcc/clang);
• Experience with Linux Kernel drivers (in tree/out of tree) development;
• Understanding of Linux internals knowledge (device drivers, interrupt handling, synchronization, memory management, processes, etc.);
• Experience with Kernel space and user space debugging;
• Git (github/gerrit) or any large source code management experience;
• Experience with build systems (make/Cmake/Yocto/OpenEmbedded technology);

Nice to have:

• Linux optimization techniques;
• Expirience with Kernel versions 4x-6x;
• Experience with python/bash/perl/lua;
• Contribution to various open-source projects will be a plus;

Job Responsibilities

• Develop Linux system-level patches for customer's internal distro based on OpenEmbedded/Yocto;
• Support and migration of an internal Linux distro to new versions of OpenEmbedded;
• Develop and maintain system software (libraries);
• Linux kernel versions migration;
• Develop and maintain build systems;
• Analyze product failures, fixing bugs and identify potential solutions;
• Software components integration (drivers, system libraries, applications);
• Customer-specific features development and upstreaming;
• Close interaction with opensource community;
• Collaborate with the other departments for requirements capture and clarification;
• Analyze system/subsystem performance and suggest optimization;

Department/Project Description

The American multinational technology company that designs, manufactures, and sells networking equipment. It's the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.

As part of our team, you'll be involved in various Linux kernel and userspace development, migration to new Linux kernels and OpenEmbedded versions, new features development, upstreaming features and patches to the community, and customer internal team support. Our team works closely with the community, and everyone contributes there.

Skill Category

Linux Kernel

Keyskills - Must Have

• C-Linux
• Linux
• C
• Linux Kernel
• Kernel development

Keyskills - Nice to Have

• Yocto
• Python
• Bash
• Perl
• Clang

We invite you, a highly motivated and results-oriented Junior Windows Site Reliability Engineer, to join our team full-time and ensure the reliability and stability of the company's infrastructure.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success 

Responsibilities

• 8-hour shifts
• Monitoring the infrastructure with several monitoring tools
• Ability to communicate clearly and escalate problems
• Performing preliminary investigation of alerts
• Conducting basic triage of requests/problems
• Interacting with DevOps and Engineering teams

Requirements

• Hands-on experience in working with system monitoring tools (Grafana, Prometheus, Graylog, Opsgenie)
• 1+ years of relevant System/IT Administration experience
• Good understanding of Windows Server 2022, 2019 administration principles
• Experience and knowledge of networks
• Troubleshooting skills
• English Pre-Intermediate

Will be a plus

• Basic knowledge of PowerShell, Ansible
• Experience with MetaTrader
• Experience in the trading domain

We offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

 Ready to level up your career? Join Playtech as a Senior Network Operations Engineer!

Are you ready to make an impact in the world of cutting-edge infrastructure? Playtech’s Infrastructure team is searching for a driven and innovative Senior Network Operations Engineer to help keep the digital gears turning smoothly. If solving challenges excites you and networking is your playground, this is the opportunity you’ve been waiting for.

Your influential mission. You will...

• Keep Things Running: Manage and support critical networking components to ensure uninterrupted service.
• Shape the Future: Maintain firewall rules and configure load-balancer business logic with the guidance of an experienced team.
• Innovate & Experiment: Be part of infrastructure-focused R&D projects that push boundaries.
• Build Smarter: Help to develop automation tools to optimize processes.
• Be the Guardian: Take on on-call duties to ensure network infrastructure remains rock-solid 24/7.

Components for success. You...

• Are a Creative Thinker: You approach problems like a true engineer, thinking outside the box and crafting both tailored and standardized solutions.
• Excel as a Networking Pro: You’re experienced in building and maintaining robust network infrastructures that support diverse products.
• DemontrateTechnical Know-How: Your hands-on expertise spans firewalls, load balancers, switches, routers, and DDoS mitigation solutions (bonus points if CheckPoint, F5, Juniper, or Cisco is in your arsenal!).
• Remain Cool Under Pressure: You excel in dynamic situations, adapting quickly and strategically while juggling multiple tasks with precision.
• Leverage Automator Extraordinaire: You prefer to work smart by leveraging scripting, automation, and orchestration tools.
• Communicate and Connect Effectivly: With your polished English communication skills, you effortlessly collaborate with colleagues and clients.

You'll get extra points for...

• Familiarity with cloud networking concepts and public cloud platforms (like AWS) gives you a winning edge! 

Thrive in a culture that values...

• Innovative Projects: Tackle unique challenges with industry-leading tools and technology.
• Expert Mentorship: Work alongside top-notch specialists and accelerate your learning.
• Holistic Growth: Enjoy support for your professional journey, active lifestyle, and mental well-being.
• Community Spirit: Engage in exciting events and enjoy perks that make you proud to belong.

INFRASTRUCTURE UNIT
Our infrastructure is spread over 20 different countries and 34 data centers. We rely on 25 000 virtual machines and have 39 000 TB of storage space.
Impressive? Using cutting-edge technologies, we provide central IT infrastructure service to business and internal customers worldwide.

NETWORK OPERATIONS TEAM
The Network Operations team is a dynamic and highly skilled group of Engineers who are ensuring the seamless functioning of digital networks. They possess a deep understanding of complex network architectures and protocols, allowing them to tackle any challenge that comes their way. With our collaborative spirit and unwavering commitment to excellence, we form a cohesive team that thrives on innovation and pushes the boundaries of what is possible in the world of networking.

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world's largest global banks and hedge funds. Specializing in ultra low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the Financial Industry. With a prominent Israeli R&D center in Jerusalem and global development centers in Europe and Asia. Fluent is a dynamic and collaborative environment. 

Learn more about us at www.fluenttech.net.

Responsibilities:  

* handle all IT work [which includes FW, security, users VPN both from home and from office ] 

* work with all teams in the global company but also for any other requests to facilitate connectivity, access, permissions to various applications.

* work with the IT director on IT projects which includes new suggestions, overall design, reports are done via JIRA & emails.

* work hand in hand with devops/support people to solve all kinds of issues.

Skills & Experience:

• Experience of at least 5 years as IT staff
• Experience in 3rd party handling (suppliers, vendors, carriers, etc).
• fluent English
• Worked directly with US or EU customers.
• Sys Admin proficiency in main Linux OS flavors: Redhat / Centos 6,7,8, Ubuntu.
• Microsoft Windows Proficiency: Administration level, know and understand the latest Windows
• OS Releases, Windows 7/8/10, and Windows Servers 2008/2012: Remote desktop, Etc.
• Scripting: at least one of the following: BASH, Python, Perl
• Networking know-how: Fortigate firewall setup. Understanding the basics, Static routing, DHCP,
• basic WiFi knowledge.
• IT automation using the latest technologies for example Ansible.
• Solutions-oriented, fast-paced, job tracker, team player.

Advantage:

• Experience with working with development groups as an IT team leader
• Infrastructure maintenance: LAMP, monitoring tools,
• Bug management systems, e.g. Jira, Bugzilla, ...
• Server configuration tools, e.g. OMSA, PSP, …
• Monitoring skills: Nagios, Centreon, Zabbix, server configuration management: puppet/chef/salt.
• Configuration Management: Ability to understand and support software developers:
• Makefile, Scons, RPM building, compilation, and linkage, Phabricator.
• RHCE Certificate
• Networking: Ability to troubleshoot using advanced techniques. Understanding Wifi.
• Understanding fiber connectivity (Single-mode and Multimode), L3 routing protocol such as BGP, UDP unicast and multicast traffic
• Familiarity with firewall setup and configuration. Fortigate Appliances is a plus. VPN for clients.
• Familiarity with low latency switches such as Cisco Nexus Routers, Dell Force10, Arista
• Switches, Solarflare NIC cards is a plus.
• Worked with servers remotely or on-site.
• VOIP knowhow (SIP signaling, RTP stream (also in firewall), debug and phone troubleshooting of SIP Trunks and end products.
• Virtual machines: working & installing Cloud machines, QEMU, Docker, public Cloud suppliers: AWS,GCP. Cloud networking, etc.

We are looking for a SysOps Engineer to join our teams!

Requirements:

- 4+ years of experience as a Linux System Administrator/SysOps/DevOps Engineer

- Strong knowledge of Linux architecture and systems implementation

- Strong knowledge of IaC approach(Ansible, Terraform)

- Strong knowledge of maintaining and operating private clouds

- Strong knowledge of CI/CD approach and experience working with(GitLab CI, GitHub Actions)

- Automation skills using Bash/Python etc

- Good understanding of networking concepts and protocols

- Good understanding of observability stack(grafana, otel)

- Knowledge of virtualization solutions (libvirt, KVM, quemu)

- Knowledge of Kubernetes management

Will be a plus:

- Common Linux certification like RHCSA or LPIC-1,2

- Networks operations

Responsibilities:

- Automation and IaC: author, review and maintain infrastructure as code (Ansible, Terraform), CI/CD pipelines, and automation scripts to reduce toil.

- Automation and improvement of current processes related to the administration and support of VM.

- Maintenance of standardized OS/software configurations (lifecycle management, creation of golden images).

- Optimizing resources and work on resource tagging to share the cost and plan for budgeting and reporting
- Troubleshooting and resolving incidents related to the holding's infrastructure.

- Maintaining and managing software upgrading, patching the kernel and errata patching.

- Backup and data protection: implement backup strategies, test restores, manage snapshot lifecycle and cross-region replication.

- Maintenance and improvement of current monitoring systems based on a proactive approach.
- Supporting the holding's infrastructure in accordance with IT security policies.

- Collaboration and documentation: produce runbooks, runbooks for playbooks, architecture diagrams, operational runbooks, and coordinate with other infrastructure teams.

- Maintain knowledge of industry trends and emerging cloud technologies to recommend best practices.

- Provide expert advice on cloud technologies, tools, and methodologies to enhance client operations and drive innovation.

Technical Stack:

- GitLab, GitLab-Ci

- Terraform, Ansible

- Grafana (Mimir, Loki, Tempo), Zabbix, Sentry, OpenTelemetry Collector

- Bash, Python

Our benefits to you:

☘️An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided
🏖Paid vacations, sick leave, personal events days, days off
💵Referral program — enjoy cooperation with your colleagues and get the bonus
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
🎯Rewards program for mentoring and coaching colleagues
🗣Free internal English courses
✈️In-house Travel Service 
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🎳Other benefits could be added based on your location

Evoplay is a Ukrainian product IT company that complete B2B solutions for the online gaming industry.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server and cloud), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

We are looking for a Middle+ HelpDesk who will take ownership of all IT support operations across the company. You will handle hardware/software setup, access management, troubleshooting, and daily support for the tech and product teams.
 

Responsibilities

1. Technical Support & Troubleshooting
• Provide day-to-day support for all employees (macOS/Windows).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain workstations, peripherals, and office equipment.
• Monitor device health and proactively address potential issues.

2. IT Onboarding & Offboarding
• Prepare and configure devices for new hires.
• Set up accounts, access rights, and tools according to role requirements.
• Ensure secure data cleanup and access revocation during offboarding.
• Maintain onboarding documentation and checklists.

3. Access & Identity Management
• Manage user accounts across Google Workspace, ClickUp, Slack, Git, VPN, and other internal services.
• Maintain correct role-based access control (RBAC).
• Track license usage and optimize costs.

4. Systems & Infrastructure Support
• Support the CTO and engineering team with internal environments and test setups.
• Assist with integration of tools, monitoring systems, and automation scripts.
• Keep documentation updated (network diagrams, access lists, device inventory).

5. Security & Compliance
• Implement and follow security best practices (MFA, password policies, device encryption).
• Perform regular access reviews and asset audits.
• Ensure backup and recovery procedures for critical data.

6. Vendor & Equipment Management
• Manage hardware inventory and procurement.
• Coordinate with vendors (software subscriptions, equipment, hosting services).
• Track renewals, warranties, and support contracts.

Requirements
• 2+ years of experience in IT Support / HelpDesk / System Administration.
• Strong troubleshooting skills: hardware, software, networks, VPN.
• Experience with Google Workspace, Slack, project management tools, and common SaaS platforms.
• Understanding of network basics (DNS, DHCP, NAT, firewalls).
• Experience managing access, licenses, RBAC.
• Ability to work independently and handle a wide range of requests.
• English: B2 or higher.

Nice-to-have
• Experience supporting engineering teams (Git, CI/CD, dev tools).
• Experience with MDM solutions (Jamf, Intune, Kandji, etc.).
• Understanding of cybersecurity basics.
• Experience in fast-growing startups or iGaming companies.

#Asterisk Administrator #voip
#Remote position
Salary 2000 USD
Candidates willing to consider relocation to Cyprus are welcome

About the role
We are looking for an experienced Asterisk Administrator to support and develop the telephony platform of a fintech service. The role involves working with production VoIP systems that support support teams collections and sales operations. You will be responsible for stability scalability security and deep integration with business systems.

Required skills and experience
At least 3 years of hands-on experience with Asterisk
Strong practical experience with Asterisk versions 13 16 or 18 and higher
Proven experience building and maintaining VoIP systems for support call centers or fintech environments
Confident understanding of SIP RTP NAT and QoS
Experience working with SIP trunks
Hands-on configuration of IVR call queues skill based routing overflow and fallback logic
Experience with call recording and working with CDR and CEL
Strong Linux skills Ubuntu or Debian and experience managing production servers
Knowledge of VoIP security including SIP brute force protection Fail2Ban firewalls ACL and rate limits
Experience integrating Asterisk with CRM billing antifraud systems and APIs
Experience working with AMI and ARI and integrating Asterisk with backend systems
Understanding of financial system requirements including stability auditing and logging
Ability to quickly understand complex and legacy systems

Responsibilities
Support and further development of the telephony platform for a fintech service
Ensuring stable operation of support collections and sales teams
Configuration and maintenance of IVR systems operator queues and business logic based call routing
Integration of Asterisk with internal systems including CRM backend and billing
Ensuring high availability fault tolerance and minimal downtime
Monitoring call quality and performance metrics including SLA ASR and ACD
Troubleshooting and resolving call quality latency and connectivity issues
Optimizing system load and scaling the VoIP infrastructure
Upgrading and modernizing the existing telephony environment
Documenting call flows routing logic and system integrations
Close collaboration with backend support and security teams

Customer Technical Support Engineer – Tier 1 (LATAM)

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.