Jobs

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gamblng / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Project Overview
Enterprise-grade data engineering role within a Pan-Baltic banking environment. The engineer will work on large-scale data platforms, building and maintaining production-ready pipelines and modern data lakehouse architectures across the organization.

Tech Stack
Python, Apache Spark, AWS (EMR, Glue, Athena, S3), SQL, Data Lakehouse, ETL/ELT

Requirements (Must-have):
- Strong hands-on enterprise data engineering experience
- Advanced SQL skills and solid understanding of analytical and dimensional data modeling
- Proven experience with Data Lakehouse / modern data platform concepts (cloud object storage, open table formats, distributed processing)
- Strong hands-on experience with AWS data services: EMR, Glue, Athena, S3-based data lakes
- Strong hands-on experience with Apache Spark for large-scale data processing
- Strong Python skills for ETL development, data processing, and automation
- Very strong analytical, problem-solving, and system-level thinking skills
- Fluent English B2+ — required for Pan-Baltic communication (spoken and written)

Responsibilities:
- Design, implement, and maintain robust production data pipelines
- Build and optimize Data Lakehouse and modern data platform solutions
- Work with AWS data services across the full data engineering stack
- Process large-scale data using Apache Spark
- Develop ETL workflows and automation scripts in Python
- Apply advanced SQL and dimensional/analytical data modeling
- Contribute to system-level thinking and data architecture decisions

Nice to Have:
- Experience in banking or financial services
- Familiarity with data governance and compliance practices

Hiring Process:
Intro call
Technical discussion
Offer
Start: ASAP

We are looking for a HR & Total Rewards Lead who will be responsible for managing the design, administration, and execution of compensation programs inside our company, including salaries, bonuses, pay structures, and grading frameworks. This role ensures that compensation practices are competitive, equitable, and aligned with business strategy, while maintaining internal fairness and compliance.
 

Responsibilities:

• Develop, maintain, and continuously update job grading frameworks and salary ranges aligned with market trends and internal strategy
• Conduct regular market salary benchmarking using external survey data to assess competitiveness of compensation levels
• Analyze differences between internal compensation and market benchmarks, and provide data-driven recommendations for salary adjustments
• Manage the annual salary review process, including data preparation, validation, and alignment with approved compensation budgets
• Perform job evaluations using established methodologies and ensure consistency with job descriptions and competency frameworks
• Ensure internal pay equity and compliance with labor laws, regulations, and internal compensation policies and governance standards
• Manage bonus and incentive programs by overseeing calculations, validations, approvals, and timely payout processes
• Prepare compensation analytics, dashboards, and insights to support decision-making by leadership, HR, and business stakeholders
   

Requirements:

• 4+ years of experience in Compensation & Benefits or Total Rewards, preferably in a global FinTech, tech, or high-growth environment
• Mentorship background or experience building or managing teams
• Strong experience with global salary benchmarking, market surveys, and compensation data analysis across multiple regions
• Proven expertise in job evaluation methodologies and development of global job grading and salary structures
• Hands-on experience managing annual salary review cycles and global compensation budgeting processes
• Solid knowledge of pay equity principles, labor law compliance, and governance in a multinational context
• Experience designing and managing bonus and incentive programs aligned with performance and business outcomes
• Advanced analytical skills with strong Excel proficiency; experience working with HRIS and compensation reporting tools
• Ability to partner effectively with Finance, Payroll, HRBPs, and senior business stakeholders in a global organization
   

We offer:

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We’re Launch United — a lightning-fast product incubator that growth a software-first market-making engine used by token issuers and exchanges to keep spreads tight, defend against manipulation, and grow real trading volume.
 

Important: this role has uncapped commission plus a performance-based base retainer (commission only till you get the first deal, then %+fix).
 

Your Mission

Build, sign, and grow a high-performing partner ecosystem that consistently hands over well-qualified demand for our market making solution - then enable those partners to turn referrals into revenue.

What You’ll Do

• Source & evaluate partners: Identify, prioritise, and outreach to firms that work directly with token teams and exchanges; own the pipeline from targeting → first call → signed agreement.
• Negotiate & sign referrals: Draft clear rev-share terms, lead-routing rules, data capture, and lightweight co-marketing obligations; close agreements fast.
• Enable & activate: Deliver a crisp partner kit (one-pager, case clips, ROI talking points) and stand up frictionless lead hand-off into HubSpot/PRM.
• Drive partner activity: Orchestrate “rounding” — regular partner check-ins, enablement sessions, and joint campaigns (webinars, AMAs, founder intros) to keep referrals flowing.
• Report & improve: Maintain spotless PRM/CRM hygiene, forecast partner-sourced pipeline and revenue, and loop market feedback to product & marketing.
   

Target Partner Profiles

Legal firms (token launches, exchange listings), marketing & growth agencies, outsourcing & Web3 dev shops, token-launch/IDO platforms (centralised & decentralised), tokenomics & smart-contract audit firms, compliance/KYC/Travel-Rule vendors, custodians & wallet providers, OTC/prime brokers & liquidity desks, regional Tier-2/3 exchanges BD teams, ecosystem funds & L1/L2 foundations, crypto PR/community-management agencies, white-label exchange providers, DEXes and DeFi protocols, accelerators and venture studios.
 

Success Metrics (KPIs)

• Signed partners / quarter and activation rate (first lead ≤30 days from signature).
• Leads from partners, revenue per partner, and partner-sourced ARR.
• Partner activity (co-marketing touches, events, social posts) and PRM data completeness/NPS.
   

Who You Are

• 1-3+ years in partnership development/channel sales for crypto infrastructure, FinTech, or B2B SaaS, with proof of partner-sourced pipeline and revenue.
• Skilled at finding, signing, and growing referral partners; you know how to motivate agencies/consultancies to hand over clients and keep doing it.
• Fluent in structuring rev-share deals, playbooks, and enablement that make partners look good to their clients.
• Comfortable co-selling with simple, technical value props (CEX/DEX basics, spreads/depth, and why “your funds, our service” matters).
• Tools: LinkedIn Navigator, Apollo/HubSpot, CRM discipline.
• Excellent written English (spoken fluency helpful but not critical).
   

Nice-to-Haves

• Warm network across launchpads, audit/tokenomics shops, Tier-2 exchanges, and crypto-native agencies.
• Familiarity with market-making concepts and trading workflows, or prior experience selling liquidity/infra tools.
• Comfortable using proof artefacts (pilot results, weekly PDFs/CSVs) in co-sell motions.
   

Why Join Us

• Product that sells itself (with partners): sub-30ms quote refresh, AI AbuseShield against manipulation, liquidity mirroring across venues, multi-venue hub, 24/7 monitoring, and a clean compliance posture - all wrapped in a no-custody model partners can champion.
• Channel magnetics: generous partner %% share.
• Upside & growth: Remote-first, premium toolkit (Navigator/Apollo/HubSpot), uncapped commission with accelerators, crypto-denominated bonuses, and a fast path to Partnership Director as you scale the ecosystem.

We are looking for a BizDev Manager to join our team.
Our ideal candidate has exceptional written communication skills and is able to learn fast.

Requirements

•1+ years of experience in Business Development, Partnerships, Finance, or a related role

•Upper-Intermediate or higher level of English

•Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)

•Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)

•Solid understanding of financial markets and investment landscape

•Experience communicating with partners, investors, and stakeholders

•Strong research and analytical skills (market research, deal evaluation)

•Ability to learn quickly, adapt, and work in a fast-paced environment

•Strong communication and relationship-building skills

Responsibilities

•Build and maintain relationships with partners, investors, and key stakeholders

•Support investor onboarding and ongoing investor management

•Manage and maintain deal flow, including sourcing and evaluating opportunities

•Conduct market research across both crypto (Web3) and traditional finance markets

•Support business development initiatives, including partnerships and growth opportunities

•Coordinate and support participation in industry events and conferences

•Assist with event-related activities, including networking and follow-ups

•Represent the company externally when needed

•Be open to occasional travel for events and conferences

We are looking for AI-driven Software Engineer to join our long-term project.

Responsibilities:

• Design practical, scalable software architectures
• Translate business requirements into clear technical solutions
• Define data models, APIs, integrations, and system structures
• Contribute across the full lifecycle — from idea to production

You’ll be part of a small, fast-moving team where ownership and initiative are highly valued.
 

Who you are

• You take ownership and enjoy responsibility
• You communicate clearly with both technical and non-technical stakeholders
• You’re comfortable in a fast-paced, evolving environment

You also:

• Think in systems and trade-offs, not rigid rules
• Take a hands-on, proactive approach
• Balance structure with pragmatism
• Stay curious and keep up with new technologies
• See AI as a practical tool, not just a trend
   

Requirements:

You don’t need to master everything, but you’re familiar with or interested in:

• APIs and system integrations
• Modern architectures (React, React Native, TypeScript, Next.js, Supabase)
• AI-assisted development tools (e.g., Cursor, Claude Code)
• Automation tools (e.g., n8n)
• No-/low-code platforms (e.g., Bubble.io — a plus)
  
  Location Belgium must have!
   

👉 What matters most: understanding core principles, not just tools.

We’re looking for an Automation Engineer / Automation Wizard!

We’re looking for someone who can translate business processes into smart, reliable, and scalable automation solutions.

In this role, you’ll work on a variety of digital products for clients — from growing SMEs to complex enterprise environments. You’ll ensure that tools, data, and systems are fully connected, helping teams work more efficiently and scale without manual effort.
 

Responsibilities:
Design and build automation workflows
Translate business processes into efficient automation solutions
Set up integrations between tools, platforms, and APIs
Contribute to data flows, error handling, and scalability
Work on projects from concept to launch

You understand how processes work, quickly identify where automation adds value, and feel comfortable in a fast-growing team.
 

Requirements:
You take ownership, think proactively, and communicate clearly with both technical and non-technical stakeholders. You enjoy making systems smarter and more efficient.
Location Belgium must have!
 

As a plus:
Think in processes, flows, and exceptions
Stay pragmatic — automation should work, not be perfect
Like structure but can handle chaos
Are eager to learn and explore new tools
Are AI-savvy and use AI as a co-pilot
Feel comfortable in a fast-paced, dynamic environment
 

🌍 Languages
English is required
Dutch and French are a plus

Project description

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.
We are looking for a C++ software engineer/developer with experience in implementation backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities

Develop high-quality software, design, and functional documentation

Provide estimates for specific software feature implementation

Identify, prioritize, and execute tasks in the software development life cycle

Build unit tests for your code

Automate tasks through appropriate tools and scripting

Perform validation and verification testing

Collaborate with internal teams and vendors to fix and improve products

Ensure software is up-to-date with the latest technologies and standards

Skills

Must have

3+ years of full life-cycle software development experience

3+ years of object-oriented development, in particular, C++

Experience developing under Linux

Ability to collaborate in a team-focused environment

Excellent analytical skills and a real passion for solving problems

English at the level of Upper-Intermediate (spoken)

Experience with Docker, AWS

Nice to have

Ability to suggest/research new technologies and quickly adapt to change

Experience working with Market Data and Trading

Other

Languages

English: B2 Upper Intermediate

Project description

Join a Team Redefining Modern Banking Technology!
Our client is a Swiss bank focused on delivering advanced online trading and financial services. Unlike traditional financial institutions heavily dependent on legacy systems, this bank invests in a lean, modern, and continuously evolving technology stack.
What the Project Is About
The project focuses on building and evolving a large‑scale trading platform used by a wide range of clients - from private investors to active traders.
The platform enables:
* Trading across multiple financial instruments: Shares, ETFs, Options, Futures, Funds, Bonds, CFDs
* Support for complex order types: Market, Limit, FoK, OCO, Trailing, and more
* Order Routing Systems (ORS) that intelligently route trades to the correct broker and marketplace
* FIX‑based integrations with multiple brokers and exchanges
* Direct connectivity and maintenance for key markets: SIX, Eurex, Bern, Scoach
* Tools for internal Derivatives teams to manually manage and recover orders when needed
* Accurate commission calculation and management per order

The platform is business‑critical and operates under strict performance, reliability, and correctness requirements, serving as the backbone of the client's trading ecosystem.

Technology & Engineering Culture
We continuously evolve our systems toward:
* Atomic, independently deployable microservices
* Self‑contained applications with clear ownership
* Dockerized environments
* Automated CI/CD pipelines
Engineering decisions focus on reliability, transparency, and scalability, supporting business‑critical banking systems.
How We Work
Scrum teams of 7-8 cross‑functional engineers. Each team member contributes to both backend and frontend components.
Daily collaboration with client stakeholders through:
* Stand‑ups
* Refinement and design sessions
* Status and planning meetings
Agile best practices applied across delivery
Primary communication tools:
* Microsoft Teams
* Outlook and internal collaboration platforms

What We Offer
+ Professional growth
Local trainings, workshops, and on‑demand webinars
Company‑funded conferences and certifications
+ Competitive compensation
Annual review based on performance and professional development
+ Healthy work-life balance
Team buildings and corporate events
Hackathons and innovation initiatives
A culture that values sustainable delivery

If you are proactive, creative, and motivated by building robust banking systems with real business impact, you will contribute directly to improving both product quality and engineering practices.
Join us and help shape modern banking solutions.

Responsibilities

Design and develop complex product features end‑to‑end, covering frontend, backend, and data layer

Take ownership of larger functional areas or services, ensuring their reliability, performance, and scalability

Contribute to technical design and architectural decisions, including evaluation of trade‑offs and long‑term impact

Develop reusable, maintainable, and well‑tested code following team standards and best practices

Write and maintain unit, integration, and E2E tests to ensure system stability and confident releases

Lead and moderate code reviews, set quality standards, and support the team in complex technical cases

Collaborate with other engineers, product managers, and other stakeholders to shape technical solutions from vague or evolving requirements

Take responsibility for features from early discovery and solution design to production rollout and post‑release support

Identify, prioritize, and systematically reduce technical debt across the codebase, not limited to owned features

Mentor and coach less experienced engineers, supporting their technical and professional growth

Actively participate in Scrum events and client communication, contributing not only status but technical insights and recommendations

Participate in hiring activities, including technical interviews and candidate assessment

Skills

Must have

At least 5 years of recent, proven experience working with Java in a Software Developer/Engineer role

Strong knowledge of Java (11+), core concepts, and modern language features

Solid understanding of OOP/OOD principles and design patterns

Experience with microservices architecture: design, implementation, support, and evolution

Spring Framework (Spring Boot, Spring MVC, Spring Data/JPA)

Design and implementation of RESTful APIs

Unit testing frameworks (JUnit, TestNG, Mockito)

SQL and experience with relational databases (PostgreSQL or Oracle is a plus)

Experience with Git or other distributed version control systems

Understanding of containerization (Docker); CI/CD experience is a plus

Willingness and readiness to work with ReactJS, Redux, TypeScript, HTML, and CSS from day one, with the ability to quickly acquire and apply these skills in daily development

Nice to have

Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field

Experience working in finance or banking domain (enterprise‑scale systems, regulated environments is a plus)

Experience working in Unix/Linux environments

Hands‑on experience with ReactJS, Redux, TypeScript, HTML, and CSS (not required, but will significantly speed up onboarding)

Languages

Ukrainian: C2 Proficient,

English: B2 Upper Intermediate

Join JustMarkets — a Global CFD Broker — as a Customer Support Specialist, while working closely with our clients to ensure they receive the right products and will have an opportunity to deep dive in the world of investment.

If you want a fast-growing industry, flexible work, and a role where you actually learn — this is it.
Good English, clear communication, and curiosity matter most.

Work from anywhere. Grow with a supportive team. Stay close to investment trends (even if you’re new to them).

What you’ll do

• Support English-speaking customers via chats, emails and callbacks 
• Explain things in a clear and friendly way
• Solve issues using well-documented processes (and team support)
• Keep customer info updated and accurate
• Suggest improvements when you see ways to make things smoother

You’ll be a good fit if

• You have at least some experience in customer-facing roles (support, retail, hospitality, volunteering, tutoring — anything involving communication)
• Your English is around B2 or higher
• You value empathy, patience, and clear communication
• You learn quickly and like understanding how things work
• You’re reliable, organized, and attentive to detail

Nice to have

• Interest in fintech or digital products
• Experience with CRM or ticketing tools

What we offer

• A friendly and supportive team culture
• Structured onboarding and mentoring
• Real growth opportunities
• Medical insurance after probation
• Compensation for courses and language learning
• Gym membership or sports equipment reimbursement
• Paid 10 sick leave shifts and 160 paid vacation hours per year
• Full support with private entrepreneur setup and tax compensation
   

EMQS is a global group of digital products expanding its international processing footprint. To support our scaling, we require a dedicated PSP Manager to lead our merchant acquisition efforts. The primary objective of this role is to source, secure, and maintain a portfolio of Merchant IDs (MIDs) across multiple jurisdictions and acquirers.
 

The Role

You will manage the acquiring layer of our payment department. You are responsible for the full lifecycle of merchant accounts, including sourcing new partners, managing acquirer relationships, and executing the onboarding process through to successful MID activation.
 

Core Responsibilities:

Acquirer Sourcing

Identify and vet new acquiring banks and Payment Service Providers (PSPs) that support subscription-based business models.
 

Onboarding & KYC

Manage the full application process, including the preparation and submission of Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation for various legal entities.
 

Relationship Management

Serve as the primary point of contact for bank agents and PSP account managers to ensure expedited approvals and competitive terms.
 

Capacity Management

Maintain a pipeline of available MIDs to ensure the business has redundant processing capacity and a diversified risk profile.
 

Compliance Support

Liaise with internal teams to ensure all websites and legal entities meet specific acquirer requirements and card scheme rules (Visa/Mastercard).
 

Key Workflows

• External Sourcing: Sourcing new payment partners through industry networks and direct outreach to banks.
• Document Management: Organising and updating corporate document packs, including UBO details and certificates of incorporation, to ensure applications are ready for submission.
• Application Tracking: Maintaining a status log of all pending and active MIDs to prevent bottlenecks in the onboarding funnel.
• MID Maintenance: Communicating with acquirers regarding transaction performance, technical queries, or account reviews.
   

Required Qualifications

• Professional Experience: 3+ years of experience in merchant acquisition or PSP onboarding, specifically within high-volume digital sectors.
• Network: An existing network of contacts within the global high-risk and mid-risk acquiring space.
• Communication: Ability to manage professional relationships effectively via Telegram, email.
• Domain Knowledge: Understanding of card scheme rules, regional acquiring nuances (EU, LatAm, SEA), and legal entity structures.
• Operational Autonomy: Ability to manage high volumes of administrative tasks and documentation independently and keep everything well organised at scale.
   

Organisational Benefits

• Specialised Focus: A role dedicated entirely to acquisition, allowing for concentrated effort on bank relationships and account approvals.
• Global Scope: Opportunity to build and manage a worldwide network of financial partners for a diverse range of digital products.
• Direct Reporting: A streamlined environment with minimal management layers, reporting directly to executive leadership for rapid decision-making.
   

Competitive salary and performance based bonus.

The team is a small, cross-functional group (3–4 engineers) responsible for developing and supporting a dedicated JD business stream. The scope includes end-to-end ownership of a B2B e-commerce mobile application, covering feature delivery, maintenance, and operational support, with close collaboration across product, backend, and platform teams.

Requirements:

5+ years of experience in mobile application development

Must have tech skills:

• Strong understanding of Flutter, Dart, GitHub Actions, CI/CD pipelines, and iOS and Android platforms.
• Proven experience developing mobile applications using Flutter.
• Strong proficiency in the Dart programming language.
• Experience with GitHub Actions and CI/CD pipelines for automated deployments.
• Proficient in deploying and maintaining applications on iOS and Android platforms.
• Familiarity with App Store and Google Play deployment processes.
• Experience with unit, widget, and integration testing.
• Experience troubleshooting backend issues and collaborating with backend teams.
• Familiarity with Firebase, REST APIs, and backend integrations.
• Solid understanding of mobile performance optimization techniques.

Soft skills:

• Ability to work effectively in a Scrum/Agile environment.
• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills, both within the team and across departments.

   

Job responsibilities:

• Own and enhance the B2B e-commerce mobile app, delivering new features in collaboration with Product and Design.
• Manage and optimize CI/CD pipelines (GitHub Actions) to ensure reliable builds and deployments on iOS and Android.
• Troubleshoot mobile and backend integration issues, working closely with backend teams.
• Monitor and optimize app performance across devices.
• Use AI tools (e.g., Cursor) for feature development, testing, refactoring, and prototyping, ensuring quality of outputs.
• Implement and maintain unit, widget, and integration tests.
• Contribute to Scrum ceremonies and deliver high-quality increments each sprint.
• Manage app releases, including store submission and compliance.

• Drive continuous improvements in code quality, automation, and development practices.

   

As a QA Engineer, your main mission is to ensure the software’s functionality, usability, and performance align perfectly with our users’ needs.

What you will do:

- Conducting various types of testing, including functional, integration, system, and regression.

- Creating and maintaining test documentation, including test cases, and test data.

- Identifying and reporting software defects and issues using appropriate bug tracking tools, and working closely with development teams to resolve them.

- Investigate urgent issues from customers

- Work closely with devs, BA

Requirements:

- 1.5+ years of experience in software testing

- Intermediate written and spoken English

- Experience in testing Web applications

- Attention to detail, high level of self-organization and liability

What would be a plus but not required:

- Experience in API testing

- Experience in E2E testing

Moldindconbank is expanding its Front System team and we’re looking for a skilled Creatio Developer to contribute to the development of our CRM ecosystem and key banking integrations. You will play an important role in building new modules, improving existing functionality, and shaping high-impact internal systems.

Key Responsibilities

• Develop backend logic in C#, implement web services, and manage event handlers.
• Configure UI (Freedom UI / Classic) and implement client-side logic in JS.
• Build and maintain complex integrations with ABS, MConnect, Asterisk, S3.
• Design and optimize BPMN business processes.
• Develop printed forms, templates, and reports.
• Participate in code reviews and architectural discussions.

Requirements

• Strong knowledge of C# .NET and JS/TS.
• Commercial development experience with C# .NET and T-SQL / PL-SQL.
• Minimum 2 years of hands-on work with the Creatio platform.
• Solid understanding of REST/SOAP API integration.
• Ability to analyze and work with existing code; strong teamwork mindset.

Nice to Have

• Experience in FinTech or banking (ABS specifics, security requirements).
• Experience with Kafka and Redis.
• Freedom UI (Angular) development experience.

Why Join Moldindconbank?

• High-impact work: Help build the front system for the country’s largest bank.
• Modern stack: Freedom UI, CI/CD, Docker — no legacy systems.
• Meaningful contribution: Your work will influence how over 1 million customers interact with the bank.

Benefits & Growth Opportunities:

• Professional development and clear career paths.
• Performance-based bonuses.
• Continuous learning programs.
• Access to interest clubs and team-building events.
• Preferential conditions for bank products.

Our Mission and Vision 
At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders - the ones shaping the digital economy - with the financial infrastructure they deserve. To achieve that, we're on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That's exactly the kind of teammates we want on board.
 

What You Will Own 
You'll take full ownership of one of the following backend-driven products within the Payments direction:

• Tokenization system - storing and reusing sensitive card data securely across transactions
• Payment processing and orchestration - routing and executing payment flows reliably at scale
• MPI / payment authentication - handling 3DS and authentication protocols that protect both merchants and users
• Payment method and bank orchestration - managing connections to acquirers, banks, and alternative payment methods

Your responsibilities across whichever product you own:

• Drive execution - ship projects and features that move the product forward, hit commitments, and unblock the team
• Run discovery - identify growth opportunities, structure ideas, and conduct research to validate what to build next
• Own planning and prioritization - build and maintain a clear roadmap, make trade-off calls grounded in business goals, and keep the team focused on what matters most
• Lead your cross-functional team - connect engineering, design, data, and business stakeholders into a coherent delivery machine
• Set the standard - bring the craft: structured thinking, clear documentation, sharp prioritization, and a culture of shipping with quality
• Measure and improve - define success metrics, track outcomes, and use data to course-correct fast
   

Why This Role Is a Career Accelerator

• You'll own infrastructure that sits at the heart of how internet businesses collect money - this is not a peripheral product
• You'll compete directly against global payment infrastructure players - the scope is real, the bar is high, and your decisions will be felt
• The path forward is Lead PM, Principal PM, or a CPO track - Solidgate is scaling fast enough that the ceiling moves with you
• You're joining at the formation stage of this team - you'll shape how product work gets done here, not inherit someone else's system
• You'll develop rare depth in one of the most complex and defensible domains in fintech - the kind of expertise that compounds over a career
   

Team Setup You'll lead a cross-functional team of up to 8 people: Tech Lead, Backend Engineers, Frontend Engineers, and AQA.
 

Our Ideal Candidate

• 4+ years as a Product Manager with a proven delivery track - shipped products, not just managed roadmaps
• Experience leading cross-functional teams and driving execution without direct authority
• Strong prioritization skills grounded in business goals, not stakeholder noise
• Able to navigate complex, multi-layered problems - this domain has many edge cases and no shortcuts
• Systematic thinker who finds structure in ambiguity and communicates it clearly
• Already using AI to optimize how you and your team work
   

The Points That Make You Stand Out

• Experience in payments - 3DS, acquirer routing, tokenization - you know the domain
• Technical background - enough to read architecture docs and earn engineering trust
• Hands-on with data - SQL or BI tools, you go to the source yourself
• Experience building interfaces or embedding AI into the product
   

Why Join Solidgate?

High-impact role. You're not inheriting a perfect system - you're building one.

Great product. We've built a fintech powerhouse that scales fast. Solidgate isn't just an orchestration player - it's the financial infrastructure for modern Internet businesses. From subscriptions to chargeback management, fraud prevention, and indirect tax - we've got it covered.

Part of Endeavor - a global community of the world's most impactful entrepreneurs. We're proud to be the first payment orchestrator from Europe to join - and to share our expertise within a network of outstanding global companies.

Massive growth opportunity. Solidgate is scaling rapidly - this role will be a career-defining move.

Top-tier tech team. Work alongside our driving force - a proven, results-driven engineering team that delivers. We're also early adopters of cutting-edge fraud and chargeback prevention technologies from the Schemes.

Modern engineering culture. TBDs, code reviews, solid testing practices, metrics, alerts, and fully automated CI/CD.
 

Tomorrow's fintech needs your mindset. Come build it with us.

Overview

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world-class research tools without the complexity or price tag of legacy platforms.

Our impact so far:
🚀 One of the fastest-growing platforms for financial advisors, driven by product-led growth
🥇 Recognized by users as a top-rated investment solution on G2
🏆 Rated as the top research platform for user satisfaction in the Kitces survey, the largest survey in the advisor industry
 

About the Role

Koyfin has achieved strong product market fit and profitable growth. The next phase is about deepening our relationships with financial advisors and wealth management professionals — and delivering a support experience that matches the quality of our product.

As a Client Operation Specialist, you will be the first point of contact for our users, helping them get the most out of the Koyfin platform. This role sits at the intersection of support, customer success, and product feedback - you will resolve issues, guide clients through complex workflows, drive product adoption, and surface insights that directly shape how we improve.

This is a role for someone who is empathetic, proactive, and takes genuine ownership of the user experience - not just closing tickets, but making sure customers succeed.
 

What You’ll Be Doing:

Customer Support

• Provide empathetic, timely support across email, help center, video, and calls  resolving issues with care and professionalism
• Report bugs, and partner with Product and Engineering to drive resolutions, Troubleshoot issues
• Share customer insights and recurring feedback with the team to continuously improve the user experience
• Identify patterns in support requests and proactively suggest process or product improvements
• Propose and implement AI tools to automate and scale customer support, Update AI Chatbot
• Take on ad hoc tasks related to customer success, client relationships, and broader company growth as needed

Customer Success

• Help with the onboarding experience for new users and advisor clients, ensuring they reach value quickly and confidently
• Proactively check in with key accounts to understand how they're using the platform and where they may be stuck
• Drive product adoption by educating users on features and workflows relevant to their specific use case
• Gather and document customer feedback, use cases, and success stories to inform product direction

Sales Operations

• Manage subscriptions, upgrades, renewals, and account transfers in collaboration with Sales
• Prepare and send invoices, follow up on payments, and handle contracts for enterprise accounts
• Schedule and lead product demos and training sessions for clients

What We’re Looking For

You are a support professional who takes ownership, communicates clearly, and genuinely cares about the user experience.

• 3+ years of customer support or customer success experience at a SaaS or tech product company
• Hands-on experience with CS tools
• Proven ability to collaborate across teams - QA, Sales, and Engineering
• Fluent English communication, written and verbal
• Strong product mindset - you understand what you're supporting and can explain it clearly
• Exceptional prioritization and organizational skills with a strong eye for detail
• Proactive about identifying issues and opportunities before they escalate
• Honest, direct, and collaborative 
• Fast learner who picks up new tools, workflows, and domain knowledge quickly
• Alignment with our values: Customer First, Humility and Respect, Teamwork, Continuous Improvement, and GSD
   

Nice to Have

• Familiarity with financial data platforms or fintech products (Koyfin, Bloomberg, Refinitiv, FactSet, or similar)
• Experience leveraging AI tools to automate and scale customer support workflows
   

Working Hours

• Available to work 9 AM – 6 PM EST to support customers and collaborate with global teams