Jobs Cyprus, Sysadmin

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager

Role Overview

We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning.

You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience.

Responsibilities

1. Identity & Access Management (Microsoft Entra ID)

·   Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC.

·   Manage and secure integrations with cloud applications and SaaS services.

·   Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies.

·   Perform regular access reviews and ensure permissions align with internal security and compliance policies.

2. Endpoint & MDM Management

·   Configure, deploy, and manage MDM solutions for:

o   macOS (Kandji / Jamf)

o   Windows (Intune)

o   iOS and Android device

·   Maintain compliance, security baselines, and device health.

·   Continuously optimize MDM profiles, policies, and application deployments.

3. IT Support & Troubleshooting

·   Act as the single point of contact for IT support requests in the office.

·   Troubleshoot hardware, OS, application, and access problems efficiently.

·   Support users both on-site and remotely, ensuring minimal downtime.

·   Assist users with secure access to corporate applications and resources.

·   Escalate complex issues to administrators, vendors or external partners when required.

4. Jira Administration (Preferred)

·   Administer and maintain Jira (users, permissions, projects, workflows).

·   Support Jira users and troubleshoot access or configuration issues.

·   Ensure Jira configuration aligns with internal workflows, security, and data protection requirements.

Qualifications & Skills

·   3+ years of experience in IT support, IT administration, or a similar role.

·   Clear communication skills and a user-oriented mindset.

·   Strong hands-on experience with endpoint support (Windows & macOS).

·   Practical experience with Microsoft Entra ID (Azure AD).

·   Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent.

·   Solid troubleshooting, analytical, and problem-solving skills.

·   Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.

We are looking for a SysOps Engineer to join our teams!

Requirements:
— 4+ years of experience as a Linux System Administrator/SysOps/DevOps Engineer
— Strong knowledge of Linux architecture and systems implementation
— Strong knowledge of IaC approach(Ansible, Terraform)
— Strong knowledge of maintaining and operating private clouds
— Strong knowledge of CI/CD approach and experience working with(GitLab CI, GitHub Actions)
— Automation skills using Bash/Python etc
— Good understanding of networking concepts and protocols
— Good understanding of observability stack(grafana, otel)
— Knowledge of virtualization solutions (libvirt, KVM, quemu)
— Knowledge of Kubernetes management
 

Will be plus:
— Common Linux certification like RHCSA or LPIC-1,2
— Networks operations

Soft Skills:
— Team player
— Critical Thinking
— Good communicator
— Open to challenges and new opportunities
— Thirst for knowledge
— Time Management
 

Responsibilities:
— Automation and IaC: author, review and maintain infrastructure as code (Ansible, Terraform), CI/CD pipelines, and automation scripts to reduce toil.
— Automation and improvement of current processes related to the administration and support of VM.
— Maintenance of standardized OS/software configurations (lifecycle management, creation of golden images).
— Optimizing resources and work on resource tagging to share the cost and plan for budgeting and reporting
— Troubleshooting and resolving incidents related to the holding's infrastructure.
— Maintaining and managing software upgrading, patching the kernel and errata patching.
— Backup and data protection: implement backup strategies, test restores, manage snapshot lifecycle and cross-region replication.
— Maintenance and improvement of current monitoring systems based on a proactive approach.
— Supporting the holding's infrastructure in accordance with IT security policies.
— Collaboration and documentation: produce runbooks, runbooks for playbooks, architecture diagrams, operational runbooks, and coordinate with other infrastructure teams.
— Maintain knowledge of industry trends and emerging cloud technologies to recommend best practices.
— Provide expert advice on cloud technologies, tools, and methodologies to enhance client operations and drive innovation.
 

Technical Stack:
— GitLab, GitLab-Ci
— Terraform, Ansible
— Grafana (Mimir, Loki, Tempo), Zabbix, Sentry, OpenTelemetry Collector
— Bash, Python

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location