Softsich

Drive finance ERP solutions for complex, high-load digital products

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re looking for an experienced Business Analyst (ERP Finance) to support and develop finance-related ERP workflows within complex, high-volume transactional environments.

In this role, you will work closely with finance, operations, payments, and product teams, translating business needs into clear functional requirements and supporting the development of effective ERP solutions.

Your key responsibilities will include:

• Gather, document, and validate business requirements from stakeholders across finance, operations, payments, and product teams.
• Be responsible for end-to-end financial workflows for high-load transactional products, including operations and finance analytics and reporting.
• Define functional specifications for the Finance ERP system.
• Collaborate with developers, architects, and system integrators to shape requirements, data models, and diagrams.
• Lead stakeholder sessions to map business processes and identify system needs.
• Document system behavior, workflows, data dictionaries, and training materials for ERP end users.
• Stay informed of regulatory, tax, and operational changes that impact financial systems.
  
   

It’s a match if you have:

• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP or finance systems.
• Experience working with high-volume transactional systems.
• Strong understanding of financial controls, reconciliation processes, and compliance.
• Experience designing or working with ERP systems (custom or commercial).
• Familiarity with Agile/Scrum environments and software product life cycles.
• Upper-Intermediate level of English (written and spoken).
  
   

What we offer:

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
  
   

Send over your CV now — we’d love to get to know you better!

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.
We are expanding our Retention / Outbound team and are looking for proactive Account Managers who feel confident on the phone, enjoy working with KPIs, and know how to turn communication into results.

In this role, you’ll work with an active player base, focus on outbound and follow-up calls, increase engagement, and directly impact revenue.

Your key responsibilities will include:

– Making outbound and follow-up calls to users to gather feedback and identify their needs.
– Strictly following call scripts, communication standards, and internal policies.
– Upselling services and encouraging clients participation activities and promotions.
– Increasing clients loyalty and service quality through a personalized approach.
– Handling objections and resolving clients issues during communication.
– Collaborating with retention managers and the team to improve clients experience.
– Achieving daily and monthly KPIs (calls volume, conversion, etc).

It’s a match if you have:

– Confident spoken English (Upper-Intermediate or higher) and no fear of phone communication.
– 1+ year of experience in sales, account management, retention, or outbound call roles.
– Strong result orientation and willingness to work with clear KPIs.
– Proactive mindset, ability to listen, and understand client needs.
– Experience with CRM systems (Salesforce, Zoho, Bitrix24, HelpDesk, or similar).
– Stress resistance and a healthy attitude toward rejections.

Nice to have:

– Experience in marketing/digital and high-intensity sales niches.
– Background in call centers or retention/reactivation roles.
– Experience with upsell / cross-sell mechanics.
– Knowledge of additional foreign languages.

What we offer:

– Flexible shift schedule (06:00–16:00 / 16:00–02:00), 4/3 rotation.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths both horizontal and vertical:
Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive, friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Birthday greetings, team buildings, and real human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Ready to grow with us?

Send over your CV - we’d love to get to know you and discuss how you can grow at Softsich 🚀

Build relationships that truly matter.
Lead a team working with the most valuable users of the product.
Turn strategy, analytics, and trust into long-term growth.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Head of VIP who’s ready to grow with us and shape high-impact retention strategies used by international partners.

Your key responsibilities will include:

– Developing and implementing the VIP strategy: segmentation criteria, tier structure, benefits and bonus limits.
– Managing a team of VIP account managers and hosts: hiring, onboarding, KPI setup and weekly performance reviews.
– Managing top-tier users and maintaining proactive communication while resolving complex requests.
– Planning and controlling the VIP budget: bonuses, cashback, gifting and event expenses; conducting monthly P&L reviews for the segment.
– Working cross-functionally with Product, CRM, Fraud and Finance teams to optimize user journeys and reduce churn.
– Preparing regular reports for C-level management: ADPU dynamics, retention rate, cohort analysis and deposit plan vs. fact.
– Organizing exclusive events and offline activities for VIP users within the approved budget.

It’s a match if you have:

– 3+ years of experience managing VIP programs in digital entertainment platforms.
– Experience leading a team of account managers or VIP hosts (20+ people).
– Hands-on experience with Softswiss/Truelabel/Soft2bet platforms.
– Deep understanding of back-office systems: user management, limits, bonus tools and segmentation with daily operational use.
– Strong analytical skills and the ability to independently extract and interpret data from CRM and BI tools.
– Experience building cohort reports and a strong understanding of key VIP metrics such as ADPU, LTV, retention rate, and churn, including tier-based performance analysis.
– Experience building operational reports and tracking systems independently.
– Experience building or managing a tier structure for a VIP program including segmentation logic, benefits and upgrade/downgrade mechanics.
– Experience setting KPIs for account managers and conducting regular performance reviews.
– Strong negotiation skills and the ability to build trust with high-value users.
– Advanced level of English (written and spoken).
Nice to have:
– Experience working in a multi-brand environment or holding structure.
– Understanding of international regulatory environments.
– Experience building VIP programs from scratch.
– Experience working independently with cohort reports.

What we offer:

– Office-based role in Warsaw.
– Competitive fixed salary + performance bonus tied to VIP KPIs.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress)
– A supportive, friendly team where knowledge-sharing is part of the culture
– Coverage for professional events and learning
– Corporate events and participation in international industry events
– Birthday greetings, team buildings, and warm human connection beyond work
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners

Ready to lead a direction that directly influences business growth?

Send over your CV now — we’d love to get to know you better!

Hi there!
We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.

We are growing rapidly and are looking for a Head of Payments who will take ownership of our payment domain and help scale payment operations, processes, and integrations to the next level.

Role Purpose

Lead and develop the payment function across the company: manage payment providers and integrations, ensure reliability and compliance, optimize payment flows and costs, handle risks and incidents, and drive continuous improvements in a fast-paced, international environment.

Key Responsibilities

• Lead and manage the Payments / FinTech / domain, leveraging 3+ years of hands-on experience in payment operations with managerial responsibility
• Oversee and optimize payment process
• Manage integrations and day-to-day operations with PSPs, banks, and alternative payment methods
• Own and develop relationships with payment providers, including SLA management, fees, limits, and operational performance
• Monitor, analyze, and improve key payment metrics such as approval rate, success rate, payout speed, and cost per transaction
• Handle chargebacks, disputes, and payment-related incidents, ensuring timely resolution and risk mitigation
• Optimize payment flows across different geographies and payment methods to maximize conversion and reliability
• Build, improve, and scale payment processes and operational frameworks
• Collaborate closely with Tech, Product, Finance, Risk, and Compliance teams to ensure seamless payment operations
• Analyze payment data and reports to drive data-informed decisions and continuous improvements
• Maintain strong proficiency in Excel / Google Sheets (pivot tables, formulas, data analysis), payment aggregation tools, and direct PSP dashboards
• Make fast, effective decisions in high-load environments with elevated operational and financial risks

Required Skills and Experience

• Manage and develop the online payment infrastructure and alternative payment methods
• Lead and manage the Payment team, including Billing and PSP Account Managers and Integration Specialist,  Business Development
• Ensure stable operation of payment systems with high approval rates and minimal downtime
• Control billing processes and ensure financial accuracy of all payment transactions
• Manage operational-level relationships with payment providers and banks
• Optimize payment routing based on geography, conversion rates, and transaction costs
• Oversee the speed and quality of payout processing
• Handle chargebacks, disputes, and payment-related incidents
• Collaborate closely with Product, Tech, Finance, Risk, and Compliance teams
• Monitor and analyze key payment metrics, including approval rate, success rate, payout time, and cost per transaction
• Implement payment processes, policies, and standards, ensuring compliance and consistency across operations
• Participate in the operational launch of new brands, geographies, and payment methods
  
   

We Offer

• Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team buildings, and warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

Build clarity, structure, and delivery in complex product teams
 

Softsich is a fast-growing international product tech company. We are expanding our Project Management team and looking for an experienced Project Manager who can manage multiple teams, drive delivery, work with risks, and continuously improve processes.

This role requires strong ownership, mature leadership, and hands-on experience working with product teams in a fast-paced environment.
 

Key Responsibilities:
– Manage projects end-to-end — from initiation to release.
– Define timelines, plan milestones, and ensure on-time delivery.
– Identify, assess, and manage risks and dependencies.
– Plan and balance team capacity and resources.
– Align expectations and communicate effectively with stakeholders.
– Synchronize and coordinate multiple teams when needed.
– Work with project tracking and planning tools (Jira).
– Drive continuous improvement of delivery processes.

It’s a match if you have:
– 3+ years of experience as a Project Manager.
– Upper-Intermediate level of English or higher.
– Hands-on experience with both Agile (Scrum/Kanban) and Waterfall methodologies.
– Strong understanding of different delivery approaches and the ability to choose the right one depending on project type.
– Experience scaling Scrum teams (e.g., Scrum of Scrums or similar frameworks).
– Proven experience in schedule and resource management.
– Strong stakeholder management skills.
– Solid understanding of the full SDLC.

What we offer:
– Flexible schedule or offices in Warsaw — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

 

Ready to take ownership and influence delivery at scale?
Send over your CV — we’d love to get to know you better!

Where technology vision meets scalable execution.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Head of Technology who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

This role is about more than just managing engineering teams. You will define the technical vision, build scalable architecture, and ensure the reliability and security of complex distributed systems. Working closely with product leadership and engineering teams, you will guide technical strategy and help transform ambitious ideas into stable, high-performing platforms.

Your key responsibilities will include:

— Responsible for technical solutions, vision and roadmap for company projects
— Own the platform architecture and direction of technical department
— Contribute to company policies and make sure they are correctly implemented within the technology teams
— Standardize, implement, and enforce software development processes Scrum/Kanban, TDD, CI/CD, QA etc.
— Ensure team growth and motivation, including career progression and organizational structure; resolve internal team conflicts and ensure team transparency
— Deliver industry best standards of product stability and reliability and drive the technical vision to achieve product SLA
— Ensure the quality and correctness of developed software
— Be an effective communicator with other Business Units in the group as well as with 3rd party providers and clients
— Provide relevant technical/business issues and reports to the management
— Ensure all regulatory requirements are met and compliance procedures are followed
— Represent the technical teams and communicate technical challenges and opportunities to business management
— Communication with customers, present or potential, on the technical aspects
— Where necessary, get hands-on and assist the development and operations teams with addressing technical challenges or diagnosing operational incidents
— Manage incident responses and root cause analysis for major outages or breaches
— Identify potential risks and implement mitigation strategies
— Oversee cybersecurity measures, ensuring systems and data remain secure

It’s a match if you have:

— 8+ years of experience in software engineering in building and scaling complex platforms
— 3+ years of experience in an architecture leadership role or as a CTO
— Strong experience with Java or Node.js backend development and microservice architectures
— Solid understanding of modern frontend architecture, particularly React-based applications
— Deep knowledge of cloud infrastructure and services such as AWS or Azure
— Proven experience designing and operating high-load distributed systems with strong reliability and performance requirements
— Strong understanding of system architecture, API design, and integration patterns
— Experience implementing observability practices (monitoring, logging, tracing) and improving system reliability
— Experience working with DevOps practices and infrastructure (IaC)
— Ability to lead architecture discussions, technical decision-making, and engineering standards across multiple teams
— Strong communication skills and ability to collaborate with CIO, product leadership, and engineering teams

 

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Hi!

We are happy to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and is confidently expanding its presence in global markets.

We are currently looking for a Data Analyst to help our teams make data-driven decisions. Your main mission will be to prepare reports, automate analytical processes, and complete ad-hoc tasks. If you enjoy working with data, are able to find patterns in it, and can turn numbers into a comprehensible story, this role is for you.

Responsibilities:

• Preparing data using SQL for further visualisation.
• Developing DAGs in Airflow (working with Python).
• Visualising data and building reports in Tableau.
• Preparing regular reports and executing ad-hoc queries for the Retention Department.
• Optimising existing data collection and processing processes.

Our ideal candidate has:

• At least 1.5-2 year of commercial experience as a Data/Business Analyst (preferred).
• Strong SQL skills (ability to write complex queries using CTEs, window functions, and joins).
• Good knowledge of Python (experience with pandas, understanding of functions, ability to write modular scripts).
• Experience working with Tableau.
• Strong sense of responsibility and proactivity.
• Fast learner with high attention to detail.

We Offer:

• A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Join our team, where data is not just numbers, but the basis for big decisions! 

Send us your CV and start your journey to new career heights with us! 🚀

Build the data backbone for scalable analytics

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Senior Data Engineer who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

In this role, you will expand and maintain our AWS-based data warehouse, design analytical data models, and build reliable data pipelines that power reporting and business intelligence. If you enjoy working with modern data infrastructure, optimizing pipelines, and collaborating closely with analysts and product teams — this role may be a great match.

Your key responsibilities will include:

– Extend and maintain the existing AWS-based data warehouse by expanding the dbt infrastructure and developing new transformation models using SQL and dbt.
– Design and optimize analytical data models in Amazon Redshift to support reporting and business intelligence use cases.
– Develop and maintain data pipelines orchestrated in Amazon MWAA (Airflow) using Python-based DAGs.
– Migrate existing data pipelines from AWS Glue to MWAA to improve orchestration, maintainability, and scalability.
– Build data ingestion and transformation workflows that process data from multiple sources such as Kafka, MongoDB, and PostgreSQL.
– Implement data validation and verification scripts using Python, pandas, and numpy to ensure data quality and reliability.
– Collaborate with analysts and product owners to deliver well-structured datasets and ensure data integrity, performance, and accessibility.

It’s a match if you have:

– 3+ years of experience in data engineering or related roles.
– Strong understanding of data warehousing concepts, ETL/ELT processes, and data transformation techniques (MWAA preferred).
– Hands-on experience with data ingestion and processing using Kafka.
– Proficiency in SQL and experience with relational and NoSQL databases such as PostgreSQL and MongoDB.
– Experience with Python programming for data processing, automation, and pipeline development.
– Ability to work independently, take ownership of data systems, and collaborate effectively with analysts and product owners.
– Excellent communication and collaboration skills.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

Softsich is a young and ambitious international product tech company building scalable B2B digital platforms. As we continue to grow, we’re looking for a Treasury Manager — a proactive, detail-oriented professional who enjoys bringing clarity, structure, and transparency to financial processes.

The mission of this role is simple but impactful: ensure full financial control and transparency by maintaining timely settlements, accurate reconciliations, and smart fund distribution across all operational accounts.

What you’ll be doing:

- Balance Reconciliation: Daily monitoring and reconciliation of balances across multiple PSPs (Payment Service Providers). Identifying and resolving discrepancies between internal ledgers and provider statements.

- Settlement Management: Managing the full cycle of settlement requests. Ensuring funds are withdrawn from PSPs according to schedule and successfully received in corporate accounts.

-Liquidity Management (Top-ups): Proactively managing float levels. Initiating timely top-ups for payout methods to prevent any operational downtime.

- PSP Communication: Acting as the main point of contact for PSP finance departments regarding settlement delays, fee disputes, and rolling reserve releases.

- Reporting: Maintaining accurate Cash Flow records and providing daily/weekly reports on available liquidity and pending settlements.

It’s a great match if you have:

- Experience: 1+ years in Treasury, Reconciliation, or FinOps.

- Technical Skills: Advanced Excel/Google Sheets skills (Pivot tables, VLOOKUP/SUMIFS, complex data manipulation).

- Domain Knowledge: Solid understanding of PSP mechanics (MDR, Rolling Reserve, Chargebacks).

- Extreme attention to detail, ability to work under pressure, and a proactive "get things done" mindset.

- Languages: Upper-Intermediate English (both written and verbal).

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.

– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).

– A supportive, friendly team where knowledge-sharing is part of the culture.

– Coverage for professional events and learning.

– Birthday greetings, team buildings, and warm human connection beyond work.

– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

If you value financial accuracy, structured processes, and want to be part of a fast-growing tech environment — we’d love to connect 💙

Integration Manager (Game)

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms.
At Softsich, integrations are not just a technical process - they are a real driver of product growth. We are looking for an Integration Manager (Game) who will take ownership of this process: from the first communication with partners to stable launch and scaling.

Your key responsibilities will include:

– Managing the connection and integration of external providers.
– Maintaining and updating integration documentation.
– Communicating with Account Managers on the partner/aggregator side.
– Testing integrations (pre-launch / post-launch).
– Collaborating with internal teams (ops, product, tech) to ensure stable integration performance.
– Participating in cross-functional processes related to product launches and support.

It’s a match if you have:

– 2+ years of experience in Game Management / Game Integration.
– Strong understanding of integration and provider launch processes.
– Experience working with external partners (aggregators, providers).
– High level of responsibility and discipline.
– Strong attention to detail.
– Effective communication skills with different stakeholders.

Nice to have:

– Experience working on the aggregator side.
– Experience working with multiple platforms or providers.

What we offer:

– Flexible schedule and remote format or offices in Warsaw/Kyiv - you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

🚀 Integrations that work are always the result of a well-structured process.
 If this approach resonates with you — send over your CV, we’d love to get to know you!