GigRadar

Welcome to GigRadar📡—where innovation meets lead generation! We're a passionate team dedicated to transforming the way businesses generate leads, reduce costs, and boost marketing results by up to 10 times. Our work blends creativity, fun, and exciting challenges, and we thrive in an environment where speed and organization are key.

If you’re eager to join a team that values creativity and growth, come help us redefine the future with innovation!

What You’ll Be Doing

As an Lead Generation at GigRadar, you’ll be a key player in supporting our sales team by ensuring they meet their monthly meeting goals. Your role will involve reaching out to potential clients across various platforms, including Upwork, email, LinkedIn, and cold calls. You’ll set appointments, follow up on no-shows, and make sure our sales professionals are in front of as many prospects as possible.

Your core responsibilities will include:

• Answering Questions: Responding to basic inquiries about our products and services.
• Scheduling Consultations: Organizing one-on-one or group meetings between prospective clients and our Sales Representatives.
• Tracking Communications: Keeping detailed logs of calls, including follow-ups for unanswered calls.
• Reaching Out to Prospects: Actively contacting potential clients who have not yet responded, including cold calling and emailing.
• Managing Cold Calls: Introducing our products and services via cold calls and emails to prospective clients.

What We’re Looking For

We’re seeking someone who is proactive, detail-oriented, and comfortable working in a fast-paced environment. To thrive in this role, you’ll need:

• Lead Generations Experience: Proven work experience as an Appointment Setter or in a similar role.
• Upwork Expertise: At least 2 years of experience using Upwork for lead generation.
• HubSpot Familiarity: 1 year of hands-on experience with HubSpot CRM.
• Cold Calling Experience: Comfort with conducting cold calls to introduce products and services.
• Attention to Detail: Ability to stay organized and maintain detailed logs of all communication.
• English Proficiency: Excellent verbal and written communication skills in English.
• Professionalism: A courteous, results-driven, and persuasive communication style.
• Problem-Solving Skills: Ability to independently handle challenges and find solutions.
• Adaptability: A flexible mindset and readiness to thrive in a rapidly growing, dynamic environment.

What We Offer

At GigRadar, you’ll find a supportive, collaborative, and dynamic work environment. Here’s what you can expect when you join our team:

• Growth Opportunities: You’ll have the chance to develop your skills and grow within a fast-evolving company.
• Innovative Work Culture: Work in a creative, flexible environment that values innovative solutions.
• Growth Opportunities: You’ll have the chance to develop your skills and grow within a fast-evolving company.
• Innovative Work Culture: Work in a creative, flexible environment that values innovative solutions.
• Autonomy and Responsibility: Take charge of your work and make decisions that matter
• Dynamic Work: Be part of a fast-growing startup environment where we value results more.
• International Working Environment: Knows and engage with your colleagues all over the world
• Career Growth: Level up your game to a higher level in your career to Project Manager with support from the company.
• Flexible Work Options: No clock in or clock out, work in your preferred time.
• Competitive Pay: Your skills and experience will be well-compensated on time

Meet GigRadar📡 - a team of enthusiasts crafting a product that simplifies lead generation, slashes costs and supercharges marketing results by up to 10 times 🚀

Our work is a mix of creative fun and exciting challenges, where being quick and organized is key.

Come join us and help redefine the world with innovation!
 

Key Responsibilities:

• Conduct demo calls for prospected leads
• Win as many deals as possible
• Manage CRM (HubSpot) pipeline
• Provide support to existing clients
• Foster long-term and strong partnerships with clients
• Advocate for a win-win approach in all interactions
• Maintain regular communication with customers, partners, and suppliers, addressing their needs with empathy
• Upsell to clients
   

Requirements

• Proven experience in a B2B Customer Success Manager role, preferably within the SaaS industry. from 1 year
• Extensive knowledge of Upwork and a strong background on the platform
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
• Strong problem-solving and analytical skills, with a keen eye for identifying client needs and opportunities for growth
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Experience with Hubspot,
• Experience with search queries such as Boolean / ElasticSearch
• Confident and professional communication skills in English. Both verbal and written.

Role Description:

GigRadar.io (Upwork Lead Generation platform) is seeking an experienced and motivated Customer Success Manager (CSM) to join our team. As a CSM, you will play a crucial role in maintaining client satisfaction and helping our customers optimize their Upwork lead generation process using our platform.

Key Responsibilities:

1. Onboard new clients and provide them with all necessary guidance.

2. Track client progress, achievements, and key milestones, offering proactive support.

3. Build and maintain strong client relationships to ensure high satisfaction and retention.

4. Collaborate with various departments to resolve client inquiries.

5. Manage client plans, billing issues, and related matters.

6. Handle cancellation requests and work to retain as many clients as possible.

7. The working hours are from 12 or 1 PM Kyiv time, ending at 9 or 10 PM, to cover US clients.

Requirements:

1. Experience as a B2B Customer Success Manager, ideally in SaaS.

2. Strong knowledge of Upwork and lead generation on the platform.

3. Great communication skills to build trust and strong client relationships.

4. Problem-solving mindset with the ability to spot client needs and growth opportunities.

5. Comfortable working independently or with a team in a fast-paced environment.

6. Familiarity with tools like Notion, HubSpot, and Intercom.

7. Understanding of search queries (e.g., Boolean, ElasticSearch).

8. Fluent in English (spoken and written)

Join our team at GigRadar and help us empower freelancers and agencies to excel in the competitive Upwork landscape.

Compensation:

Base Salary: $700 + bonuses based on KPI's