Jobs at Djinni

We are looking for an experienced Senior Data Analyst with strong expertise in Snowflake to join our data team. In this role, you will work closely with business and technical stakeholders to transform complex data into actionable insights, support strategic decision-making, and build scalable data solutions in a cloud environment.

Responsibilities

• Collaborate with cross-functional teams to analyze business requirements, define technical specifications, and implement data-driven solutions
• Analyze large and complex datasets to identify insights, trends, and patterns that support strategic and operational decisions
• Design, develop, and maintain dashboards and reports using BI tools (e.g., Power BI, Tableau, or similar) for both technical and non-technical audiences
• Act as a bridge between business and technical teams by translating business questions into analytical tasks and ensuring alignment with business objectives
• Design and develop data models and data warehouses in Snowflake
• Develop and maintain ETL processes to load data from various source systems into Snowflake
• Create and maintain database objects such as views, stored procedures, and other Snowflake components
• Ensure data quality, performance optimization, and adherence to best practices

Requirements

• 5+ years of professional experience as a Data Analyst, including senior-level responsibilities
• Proven hands-on experience working with Snowflake in production environments
• Deep understanding of Snowflake architecture, performance optimization, and best practices
• Strong proficiency in SQL and experience working with large-scale datasets
• Hands-on experience with AWS cloud services
• Solid background in data modeling, ETL development, and data warehousing concepts
• Experience with data visualization and BI tools (Power BI, Tableau, or similar)
• At least basic knowledge of pharmaceutical manufacturing processes
• Ability to work independently, take ownership of tasks, and continuously develop technical and analytical skills
• At least an upper-intermediate level of English language proficiency

Nice to Have

• Snowflake Certification
• AWS Certification

We are seeking a highly skilled Middle Power BI Engineer to join our team and contribute to the development of core system services and automation workflows. The role involves building reliable, secure, and efficient solutions that support large-scale infrastructure processes.

This position is client-facing and requires strong communication skills and the ability to translate business requirements into clear technical solutions.

Responsibilities:

• Develop and improve Power BI dashboards for package compliance status
• Replace placeholder measures with accurate DAX-based compliance logic
• Improve data modeling and reporting structure from raw flat tables
• Support backend data cleanup and ETL improvements
• Collaborate with PM and engineering stakeholders on metrics and priorities

Requirements :

• Experience with C# and .NET.
• Power BI and DAX expertise
• Experience with enterprise reporting and data modeling
• Bi Analytical background
• Familiarity with Azure analytics stack
• Excellent communication skills with the ability to work directly with stakeholders.
• Strong self-organization, reliability, and attention to detail.

• Ability to work independently and proactively resolve issues.

   

  Working conditions and benefits:

• Paid vacation, sick leave.
• Official state holidays — 11 days considered public holidays.
• Professional growth while attending challenging projects and the possibility to switch your role, master new technologies and skills with company support.
• Flexible working schedule: 8 hours per day, 40 hours per week.
• Personal Career Development Plan (CDP).

• Paid external training, conferences, and professional certification that meets the company’s business goals.

   

The Role

We are hiring a Junior Web Developer to support our technical infrastructure, analytics dashboards, Shopify integrations, and internal tooling.

This is a hands-on role focused on building and maintaining real production systems used daily by our operations, marketing, and leadership teams.

You will work closely with senior developers, data and operations teams to help improve reliability, automation, and visibility across our e-commerce stack.

What You Will Work On:

• Supporting and improving our internal web applications and dashboards
• Building and maintaining Shopify integrations and custom tooling
• Working with external APIs and webhooks (payments, logistics, analytics, internal services)
• Supporting and extending analytics dashboards and reporting tools
• Assisting with data pipelines and operational automation
• Helping maintain and improve internal services used by marketing, finance, and operations teams

Required Qualifications

• Strong experience in web development
• Experience building applications using:
  • JavaScript / TypeScript
  • Modern frontend frameworks (React or similar)
• Understanding of:
  • REST APIs
  • client–server architecture
  • authentication flows
• Experience working with relational and/or NoSQL databases

Highly Preferred:

• Familiarity with Shopify (APIs, admin integrations, apps, or custom tooling)
• Experience working with:
  • third-party API integrations
  • webhooks
  • background jobs or automation services
• Exposure to analytics systems or data pipelines
• Experience supporting internal tools rather than only public websites

Technical Stack:

• Next.js
• NestJS
• TypeScript
• Prisma ORM
• Tailwind CSS
• PostgreSQL and NoSQL databases
• Cloud-based services and APIs

What We’re Looking For:

• A junior developer who can:
  • follow existing architecture
  • write clean and maintainable code
  • debug and troubleshoot independently
• Someone who is comfortable working on:
  • internal systems
  • integrations
  • operational and analytics tooling (not only marketing websites)
• Strong communication skills in a remote, async environment

Why Join Catch Creation:

• Work directly on systems that support a real, high-volume e-commerce business
• Exposure to:
  • analytics infrastructure
  • data pipelines
  • integrations across multiple platforms
• Clear growth path toward a mid-level backend / full-stack role
• Fast-moving, low-bureaucracy environment with real ownership

The family-style company is looking for talented DevOps to join our team. If you are looking for an awesome team, send us your CV!

We are looking for a DevOps Engineer to join our team and support several existing projects within the company. This role involves working closely with development teams to ensure smooth delivery processes, system reliability, and infrastructure scalability across multiple ongoing products.

And a few more points to match:
- 4+ years of relevant experience
- Spoken English and desire to speak English
- Knowledge of Windows and Linux operating systems
- Knowledge of Azure DevOps (Certification will be a big plus), AWS
- CI/CD, Docker, Kubernetes, Digitalocean, Hetzner, Grafana
- Drive to learning and self-education, thirst for knowledge, and gaining skills
- Structured and analytical thinking
- Sharing our values and keeping communication respectful and friendly.

We also expect you to be a really self-driven person because micromanagement and total control are not about UKAD.

Your typical tasks list:
- Full hosting structure setup
- Supported customers servers
- Setup and support CI / CD.

What we offer:

• Opportunity to work remotely, or in a hybrid format
• Flexible schedule - start your workday anytime between 08:00 and 11:00, whatever works best for you
• Work equipment provided (if needed)
• Minimal bureaucracy
• Conferences, meetups. We support your professional growth
• Sane and polite, but effective management
• The best corporate culture (according to our teammates' opinions)
• Competitive salary and other stuff
• Becoming not just another developer, but a part of UKAD with unique value and long-term relationships.

Some facts about UKAD to help you make a decision:
During 2022-2025, we only increased cooperation with our foreign partners.
UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities
Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers
UKAD is one of the leading employers in Kharkiv, according to DOU
We never hire people for projects, but to build the team, so if the project ends, you remain a part of UKAD.

Aren't we a company you're looking for?

We’re looking for an exceptional leader to build and lead our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.

HOW YOU WILL MAKE AN IMPACT:

• Build the call center function from scratch, including structure, processes, service standards, KPIs, and tools.
• Hire, train, and motivate a high-performing team of agents and supervisors, fostering a culture of excellence and customer focus.
• Ensure regular player support via calls/sms.
• Implement quality assurance systems, communication scripts, and SLA standards to maintain outstanding customer satisfaction levels.
• Analyze key performance metrics (AHT, FCR, CSAT, SLA, etc.) and drive continuous improvement based on data insights.
• Collaborate closely with CRM, Product, VIP, and Payments teams to resolve escalations quickly and provide seamless player experiences.
• Optimize processes, automation, and workload distribution to scale operations efficiently as the business grows.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing a call center in iGaming, fintech, e-commerce, or a related industry.
• Proven experience building and scaling customer support teams from the ground up.
• Strong leadership skills with the ability to inspire and develop high-performing teams.
• Data-driven mindset with solid understanding of reporting tools and performance KPIs.
• Excellent communication and conflict-resolution abilities.
• English level B2-С1+ (spoken and written).

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.
  👉 Send your resume immediately!

We are looking in TrueGroup for a Sales Manager (iGaming - Reactivation & Deposits) who knows how to work with a warm customer base and directly influence players’ deposit activity.
This is not cold calling and not support - this is active sales, reactivation, and growth of the deposit cycle.
If you want to see clear results from your work, earn based on performance, and work in a healthy schedule, this role is for you.
 

HOW YOU WILL MAKE AN IMPACT:

• Communicate with already registered players (reactivation and active base).
• Move players from the 1st to the 2nd deposit, from the 2nd to the 3rd, and further along the deposit funnel.
• Sell personalized bonuses and offers based on player behavior.
• Work with metrics such as deposits, ARPPU, and conversions.
• Collaborate with VIP and Support teams to improve results.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales, account management, or retention. (iGaming, betting, or entertainment industry preferred).
• Spoken English B2 or German B2 or French В2
• Understanding of player psychology, motivations, and triggers.
• Analytical skills, ability to work with large volumes of data, and CRM tools.
• Excellent communication skills for building trusted relationships.
• Clear understanding that sales is about numbers and results.
  This is an active sales role with clear KPIs.
   

HOW WE WILL KEEP YOU SMILING

• We work 8 hours per day, 5 days per week (flexible start of the day)
  We follow a work-life balance approach - overtime is not the norm.
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• Compensation consists of a fixed base plus performance-based bonuses. There is a direct link between your actions and your income.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• Wellness benefits and co-working space reimbursement.
• We are growing and scaling, which creates opportunities for both vertical growth within the team (Team Lead, Head roles) and horizontal growth across the company into VIP, Support, Product, and other areas of the gambling business.
  Growth is based on performance and involvement, not on fixed timelines.
• You work with a warm customer base, not a cold market.
• Goals are clear and results are transparent.
• You work in a fast-growing industry with real career potential.
  
  👉 Send your resume immediately!

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

HOW YOU WILL MAKE AN IMPACT

• Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
• Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
• Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
• Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
• Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
• Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in B2C sales or account management (Call center or entertainment industry preferred).
• Strong persuasive communication and negotiation skills.
• Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
• Target-driven, self-motivated, and able to work under pressure.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)
  👉 Send your resume immediately!

Location: Remote
Employment: Service Agreement (Full-time)

From Kyiv to Dubai, from Riga to Toronto — SolveX is where fintech meets global ambition.
We’ve been in payments for years — high volumes, established reputation, strong merchant network, and deep expertise in high-risk industries.

Now we’re strengthening our Sales & BizDev team and opening a role for a Business Development Manager who understands the igaming/high-risk ecosystem, knows how to build strategic partnerships, and brings a warm or hot contact base.

About SolveX

SolveX is a leading fintech company specializing in payment solutions for high-risk industries.
Before the war, SolveX dominated the Ukrainian payments market as the top provider for major merchants and aggregators. In 2024, we relaunched from Kazakhstan — and today we process over $100M in monthly transactions, rapidly expanding across Europe, Asia, and Canada.

With offices in Almaty, Kyiv, Riga, Warsaw, Dubai, and a global remote team, we combine local presence with international reach.
Our strength? Building localized payment methods and tailor-made solutions that accelerate onboarding, compliance, and merchant growth.

Your Mission

Drive SolveX’s market expansion and develop new commercial opportunities across Asia, CIS, and LATAM.
You’ll focus on opening markets, establishing partnerships, and building a strong, sustainable pipeline of high-value merchants.

What You Will Do

• Identify and develop new business opportunities in assigned regions (Asia / CIS / LATAM)
• Build and maintain long-term partnerships with merchants, aggregators, and industry players
• Conduct daily outreach and active BD pipeline development
• Manage the full cycle of deal development: discovery → pitch → negotiation → partnership launch
• Collaborate with Tech, Compliance, Product, Finance, and Legal teams to create tailored solutions
• Monitor partnership performance and identify new growth opportunities
• Participate in industry events and conferences to strengthen SolveX’s presence

• Provide market insights and contribute to regional and global commercial strategy

   

Ideal Candidate Profile

Experience & Background

• 5+ years in Business Development or Sales in Payments, PSPs, Aggregators, or iGaming/high-risk
• Warm or hot contact base within the industry
• Experience working with Asia, CIS, or LATAM markets is a strong advantage
• Background in strategic partnerships or regional market expansion

Hard Skills

• Strong understanding of high-risk industries & payment flows
• Ability to build BD strategies and create tailored commercial offers
• Experience working with iGaming / betting / high-risk merchants
• Strong analytical mindset: metrics, performance data, and deal economics
• Excellent presentation and pitch skills

Soft Skills

• Strong communication and negotiation abilities
• High autonomy, ownership, and drive
• Ability to manage multiple opportunities simultaneously
• Proactive, structured, and strategic mindset
• Comfortable working in a fast-paced environment

Languages

• Strong English (required)
• Additional languages (Spanish, Portuguese, Mandarin, Russian) are a plus
  
   

Why SolveX?

• Stability: Official cooperation & reliable compensation
•  Flexibility: Fully remote work, flexible schedule, international environment
• Growth: Clear career progression — potential to grow into Senior BD or Regional Lead
• Exposure: Work directly with global merchants and attend top-tier fintech conferences
• Impact: Direct influence on market expansion, strategy, and SolveX’s commercial footprint

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.

Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client builds technology that empowers media companies to strengthen their businesses and deliver better experiences to their audiences. What began as tools to enhance audience engagement has grown into a global operation focused on driving large‑scale video growth for leading media brands. Their machine‑learning‑powered video platform maximizes revenue across web, mobile apps, CTV, and DOOH, giving publishers greater control, efficiency, and transparency.

The platform is fully demand‑agnostic, with supply path optimization at its core, ensuring partners capture more value without unnecessary intermediaries. Guided by a consistent philosophy of putting media companies first, the team acts as a true partner-listening, adapting, and delivering smarter video solutions that evolve with the fast‑changing digital landscape.

Key Requirements:
🔹 Bachelor’s degree in Computer Science, Engineering or equivalent technical field (or 4+ years of equivalent experience);
🔹 5+ years hands-on experience in technical support environment, implementing and debugging JavaScript/HTML/CSS in production environments;
🔹 Solid command of browser DevTools, network-trace analysis and console debugging;
🔹 Experience with version control systems such as Git, and understanding of SQL or ability to query and interpret data sets;
🔹 Ability to document technical issues and solutions clearly and concisely
🔹 Experience working in multicultural environments, particularly with U.S.-based teams, is an advantage;
🔹 Ability to effectively communicate and collaborate remotely across time zones, demonstrate proactive self-management, and maintain strong independent working habits;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Support the seamless onboarding of new clients by managing technical configurations, troubleshooting integration issues, and ensuring smooth implementation;
🔹 Troubleshoot technical implementation issues and meet response time targets;
🔹 Maintain expertise in EX.CO products and features, sharing knowledge and best practices with internal teams;
🔹 Monitor technical performance, identify issues and resolve proactively;
🔹 Write and maintain technical documentation, integration playbooks, and internal knowledge base articles;
🔹 Diagnose and resolve technical issues effectively, collaborating with the engineering and Product teams to address bugs, design, and client requests;
🔹 Manage platform configurations, including content setup, video player settings, and basic advertising integrations;
🔹 Conduct post-launch QA focused on validating technical performance and expected behaviors;
🔹 Perform validation checks on integration files and ensure configuration accuracy across environments;
🔹 Collaborate with developers and product teams to implement and test new integrations, including third-party APIs and SDKs.
🔹 This role follows a hybrid work model with three days in the office. The team works in rotating weekly shifts that align with both U.S. and European time zones. One week you’ll work the early daytime schedule (9:00–18:00 EET), and the next week you’ll switch to the later afternoon–evening shift (13:30–22:30 EET)

Interview stages:
🔹 HR interview;
🔹 Technical & general interview;
🔹 Home assessment;
🔹 HR interview;
🔹 Reference check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining - and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

Hi! We’re REZET.

We help our business partners worldwide achieve their goals by creating game-changing software that accurately corresponds to their business needs and procreative mindsets.

We’re looking for a talented, experienced Middle(+) Full Stack JavaScript developer who will join our team and help us drive towards new success stories and achievements, together!

Joining our team, you will:

• Collaborate on worldwide projects;
• Solve challenging and engaging tasks;
• Share your ideas freely, and be able to integrate them into the workflow.

Required skills:

• Experience with JavaScript ≥3 years;
• Async code callbacks, promises;
• NodeJS/MongoDB;
• Experience with React, Vue, Angular (at least one from the list);
• HTML / CSS / Flex;
• Git;
• Conversational English (B1 — B2).

Would be a plus:

• ReactNative;
• SASS / LESS / SCSS;
• AWS / Heroku / DO;
• SQL, MySQL, Postgresql;
• Docker;
• Unit testing with Jest;
• TypeScript;

Main responsibilities:

• take a proactive part in software development;
• code refactoring & optimization;
• build new and tweak existing functionality and features;
• participate in client meetings.

Required personal traits:

• High level of communication skills: clearly express your thoughts verbally and in writing. Know how to ask the right questions. Explain complex things in simple terms.
• Proactivity. Take responsibility and accountability in the area of your professional domain. Suggest ideas for improving the work process.
• Positive attitude and optimism. Believe in the positive outcome in any circumstances. Support your teammates. Be ready for changes.

We offer:

• Challenging and engaging tasks;
• Flexible work schedule;
• Competitive salary;
• Paid vacations, days off, and sick leaves;
• Medical insurance;
• Paid gym, sports, and educational activities;
• Professional growth;
• Career growth and the possibility of becoming an influential part of the projects and team.

Rezet is a team that fuses talent, innovation, and technology — feel free to share your CV and join us!

About Yanarchy

Yanarchy is a Los Angeles–based talent agency that partners with unique, driven talents, helping them reach new heights and fulfill their dreams. We focus on cultivating individuality and providing full support so our talents can maximize their potential and achieve their goals.

Yanarchy is not just an agency — we are building a future ecosystem of services and monetization tools, developed as independent projects based on our expertise.

The Role

We are looking for a Influencer Acquisition Manager to grow Yanarchy’s talent pipeline.

Your primary mission is to identify, attract, and qualify high-potential talents through research, analytics, and personalized outreach. This is a foundational growth role focused on building a scalable lead funnel — from first touch to contract-ready talent.

You will work closely with Account, Sales, and Growth teams, combining market research, performance analysis, and relationship-building to bring the right talents into the agency.

Key Responsibilities

Talent Research & Market Analysis

• Conduct manual research across social media platforms to identify promising talents based on performance and growth potential.
• Analyze talent profiles using key metrics (Revenue, CTR, Conversion Rate, GPM, engagement, growth trends, subscriber growth, location, monthly views).
• Track market and niche trends to identify new opportunities for talent acquisition.
   

Lead Generation & Qualification

• Build a long list of potential talents with structured analytical data.
• Convert long lists into short lists, clearly highlighting each talent’s strengths, advantages, and monetization potential.
• Assess fit based on performance data, brand potential, and alignment with Yanarchy’s ecosystem.
   

Outreach & Communication Strategy

• Develop personalized outreach strategies tailored to each talent.
• Initiate first contact and build interest through thoughtful, value-driven communication.
• Handle inbound applications coming through the company website.
• Qualify leads and transfer warm, high-intent talents to the next stage of communication.
   

Pipeline & Funnel Management

• Build and maintain a clear talent acquisition funnel from first contact to signed contract.
• Track progression, conversion rates, and bottlenecks at each stage.
• Ensure transparency and accurate reporting across the pipeline.
   

Relationship Management

• Build and maintain strong relationships with talents during early-stage communication.
• Support negotiation preparation by providing structured insights and performance data.
• Ensure a smooth transition of talent to the next stages of the communication process.
   

Requirements

• 2–3+ years of experience in Business Development, Partnerships, Talent Acquisition, or Creator Scouting.
• Strong interpersonal communication skills with the ability to adapt tone, style, and messaging to each talent — from professional to friendly and relatable.
• Hands-on experience with manual prospecting through social media platforms.
• Experience building and managing lead funnels and pipelines.
• Self-motivated, proactive, and comfortable working independently.
• Ability to operate in fast-paced, evolving environments.
   

Nice to Have

• Experience recruiting or onboarding creators, streamers, or digital talents.
• Background in partnerships, negotiations, or creator economy.
• Familiarity with CRM tools, spreadsheets, or BI dashboards.
• Experience working with performance-driven or monetization-focused models.
• Strong analytical skills and confidence working with performance metrics (Revenue, CTR, CR, GPM, engagement). 
   

You will contribute to

• Planning talent acquisition strategy.
• Attracting high-potential talents through research and outreach.
• Selecting talents based on data and strategic fit.
• Developing a strong early-stage relationship with talents.
• Retaining interest through value-driven communication.
• Transitioning talents smoothly into the contracting and onboarding process.

What we offer

• Fully remote work in a creative and ambitious team.
• Competitive, performance-based compensation.
• Paid vacation, sick leave, and personal days off.
• Fast feedback loop with minimal bureaucracy.
• Direct impact on the growth of Yanarchy’s talent ecosystem.
• Opportunity to grow inside the organization.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis.

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

About the company
We are an IT company focused on building long-term partnerships with international clients. We work with modern sales tools, transparent processes, and give real opportunities for professional growth.

Requirements

• Upper-Intermediate English level or higher (Advanced is a plus);
• 3+ years of experience as a Sales Manager / SDR in the IT industry;
• Strong presentation and communication skills (email, phone, LinkedIn);
• Understanding of software development processes and technologies;
• Experience working with CRM and sales automation tools;
• High level of responsibility, result-oriented mindset, attention to detail;
• Ability to learn quickly and adapt to new tools and processes.

Responsibilities

• Lead generation and outreach using LinkedIn Helper, Apollo;
• Managing leads and pipeline in Pipedrive CRM;
• Working with job platforms and lead sources;
• Communication with potential clients via email, LinkedIn, messengers;
• Conducting phone calls with prospects via Google Voice;
• Qualification of leads and initial negotiations;
• Participation in sales planning and pipeline development;
• Close collaboration with Sales Managers and founders.

Working Conditions

• Opportunity to grow into a Head of Sales role;
• Real influence on decision-making and sales processes;
• Participation in sales strategy discussions with company founders;
• Ready-to-use presentation and sales materials;
• Competitive compensation: fixed rate + % from all customer payments during the project;
• Teamwork with experienced sales professionals;
• Fully remote work.

Required skills:

👉At least 5 years experience with Shopify

👉 At least  upper-Intermediate English level

⚡️ experience with Shopify Plus will be a HUGE plus.

Key Responsibilities:

👉 Developing new features and websites

👉 Supporting existing solutions

👉 Migrating from various e-commerce platforms

👉 Debugging and bug fixes for operating businesses

👉 Take part in the development of our own tools and frameworks

👉 Project deployment and basic testing

We offer:

✅ Become a part of rapidly growing Ecommerce Agency

✅ NO russian clients, NO russian colleagues!

✅ Remote work

✅ Paid time-off

✅ Flexible schedule

✅ Ability for a constant financial and professional growth