Customer service representative - German (offline)

We offer:
•Attractive salary (base+bonuses upon meeting the objectives)
•Working during European business hours only (no evening and nights shifts)
• Working in a stable business environment, supportive but challenging working atmosphere in a friendly international team
• Nice and convenient office
•Opportunities for personal growth and professional development in customer service/support
•Unique trainings on communicative and technical skills provided by our Swiss and Ukrainian specialists with over a decade of experience
•Corporate events and team buildings, travelling and culture exchange with the team in Switzerland.

Responsibilities:
Provide customer service to the end clients (individuals) purchasing goods through the e-commerce platform in various European countries
Assistance in payments, logistics, handling complaints
Working with the CMS, various messengers etc.
Managing communications and timely resolving issues
Additionally
Translating the specifications of goods

Requirements:
Any experience in customer service position is an advantage but not necessarily required /We value strong communication skills and fast-learning personality/.
Advanced level of German with proven success in communication with native speakers.
An engaging personality with excellent written communication skills in German.
An enthusiastic, inquisitive and enterprising attitude
A fast learner who is flexible and copes well under pressure
Experience in the customer service industry is an advantage
Participation in Work & Travel programs, internships, conference appearances and abroad studies will be a big plus.

About the project
Working for the online platform offering a wide range of different products with over 500,000 customers across EU countries.
The whole range of products for living and leisure dreams is offered in the categories: "Sport and Leisure", "Household and Living", "Garden", "Home Improvement", "Baby and Toddler", "Pet Supplies", "Massage and Wellness" and "Electronics".
The team is passionate about its customers every day. Stay focused on good offers and high customer satisfaction. Clients benefit from an excellent price-performance ratio with a lowest price guarantee, good quality and services as well as very fast delivery.

About Viventor

DOU company page:
https://jobs.dou.ua/companies/viventor-barcelona/