Support Specialist (offline)

Responsibilities:
● Your main duty will be answering IT support requests and alerts, that mainly involves checks/restarts of servers and following pre-created guidelines.
● This will include fast reaction and troubleshooting to numerous IT support requests and alerts, mainly involving checks and restarts of services.
● The triage will follow the pre-created guidelines.
● The support and maintenance of a large number of servers located in different countries and on different continents.
● The maintenance of a fail-safe operation of services, ensuring minimum downtime and attention by analyzing and solving problems.

Required skills:
● Basic knowledge of Windows and Linux servers;
● Ability to remote into servers to get logs, check event logs;
● Troubleshoot network and services state;
● Experience with Cloud services;
● Ability to review and analyze information coming from monitoring systems (Nagios, Prometheus);
● Good written English communication skills;
● Good verbal English communication skills;
● Knowledge of Office365 and Microsoft Dynamics 365 is a plus.

About Ascendix Technologies

Ascendix is a software and services technology company founded in 1996 and based in the U.S. with locations in Dallas (Texas) and Kharkiv (Ukraine). We specialize in building solutions for globally-focused businesses who look to leverage cloud computing, commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Microsoft Dynamics and Salesforce.com CRM platforms, and offer products, services, and productivity modules on both platforms.

Our flagship offering is a globally deployed relationship management platform on Amazon for Commercial Real Estate supporting thousands of users across dozens of countries. The solution comprises a backend built on modern search and NoSQL technologies, supporting desktop and mobile clients built around the most modern UX concepts. The multi-lingual system allows for client configuration and customization and provides interesting integration and customization projects for our services teams. We will look to bring this innovative solution stack to other business domains and segments as we continue to evolve the offering.

Ascendix is constantly striving to grow and evolve our own products and services teams to be increasingly cloud service and platform focused, concentrating on Azure, Amazon and SalesForce as platform providers. We are looking for the right people who can help our company and our clients utilize the latest cloud computing technologies to address current business challenges.

Company website:
https://ascendix.com/