Customer Support Specialist (offline)

GoMage is looking for a tech-savvy, skilled Customer Support Specialist for our Magento store. As a tech support rep, you will play a key role in supporting the existing clients, as well as interacting with the guest visitors on the site, largely contributing to the continuous improvement of our Magento solutions. You will play an integral role in working with customers, and other GoMage team members in sorting, monitoring and resolving technical support issues towards client satisfaction.

What You'll Do:
- Stand at the frontline of GoMage technical support;
- Face all kinds of questions from the store clients over the live chat, Help Desk, and phone;
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required;
- Create and maintain the documentation of GoMage modules;
- Document all steps and procedures towards troubleshooting and resolving issues with the internal team.

You'll fit this role if you have:
- General understanding of the Magento platform;
- Knowledge of modules (extensions) development, versioning;
- Experienced as a Technical Writer or similar role;
- Excellent presentation and communication skills;
- Experience in technical writing of software documentation;
- Ability to translate highly technical information into easily understandable information for customers;
- Strong feeling of common sense;
- Anger management and facilitation skills towards hard clients;
- Excellent written and verbal English with advanced grammar knowledge;
- Background in engineering or computer science is a big plus;
- Critical thinker and problem-solving skills;
- Team player;
- Great time-management skills;
- Strong interpersonal skills.

Our Commitment To You:
- Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement;
- Opportunities to learn daily through training, assignments, and collaborating with experts across the company;
- Access to leading-edge technology;
- A floating work schedule;
- 28 days’ paid annual leave a year;
- Competitive salary depending on skills and experience.

About Sellbery

The Sellbery team created a tool that helps online sellers manage several stores efficiently in one place with a well-designed usable dashboard. With Sellbery, they can have a single source of truth for their product, easily migrate products between stores and marketplaces, see orders and stock left in one place to sell like a pro.
Sellbery helps sellers to expand, grow sales, and what's essential – forget about routine work and focus on fun stuff and creative processes!

We are building a team of passionate experts to join us on our mission to simplify online selling for eCommerce. Our core values are customer orientation, openness to new ideas, and continuous progress.

Changing the world of online selling is a challenge – but we want you to be a part of it!

Company website:
https://sellbery.com/

DOU company page:
https://jobs.dou.ua/companies/sellbery/