Client Solutions Design Specialist (offline)

Responsibilities:

Customer Onboarding:
- Coordinate and perform customer training sessions
- Assist in identifying and documenting customer solutions
- Design, Develop and test custom solution using the OR applications
- Perform other activities to take customer from signup to billing
- Document best practices for customer onboarding procedures and tracking for training and adherence solutions
- Document customer use cases and business needs to pass along to QA for testing purposes

Customer Support:
- Assist in establishing customer support processes
- Respond to customer Issues/Questions (product, billing, etc)
- Track and resolve customer issues (coordinate through the team)
- Report on customer support progress weekly
- Document process and procedures for tracking and adherence
- Train new customer support or solution design specialists

Product, Marketing, and Sales Support:
- Design solution prototype and assist marketing and sales in creating -strategic solutions using OR platform
- Become a product expert to assist Sales and Marketing to understand and describe platform capabilities.
- Identify and document product features and issues needed to best support customers and drive business value
- Perform application demonstrations for sales and marketing
- Assist in product acceptance testing to ensure the product meets customer needs

Requirements:

- Experience in using software solutions to create business value for organizations
- Experience as customer support, technical support, software testing or business analysts
- Technical background that includes technical support, customer support, software testing, business analysis
- Good English communication skills

Would be a plus:
- Experience in the software development lifecycle
- Experience in IVR and chat bots design/testing
- Experience in text messaging solutions
- Basic JavaScript / noSQL / HTML / CSS knowledge or desire to learn
- Interest in working with AI

About OneReach.ai

OneReach.ai is a platform, built as a set of tools that empower both developers and nontechnical users to create compelling conversational interfaces — bots.
The tools in this set are steps that allow bots to move forward on the path to the user’s end goal, and providers that are the engine behind steps that integrate the platform with external systems.
We are solving fundamental problems that impact work and life for millions of people around the world. From the largest customer service departments in the world to local coffee shop, we make it easy for organizations of all shapes and sizes to leverage bots in more meaningful and practical ways.

Company website:
https://onereach.ai