Account manager (offline)

Invesp Account Manager owns the client-facing relationship and ensures superior client service, relationship development, and account growth. In addition to leading in-person client meetings, the Account Manager collaborates client delivery team and partners closely with management on strategy. The Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results. The Account Manager is a senior member of the team and advises, mentors and trains other members of the team.

Responsibilities

— Proactive and positive attitude, always willing to partner with team members and colleagues along with providing white-glove service to clients
— Serve as the main point of contact on all client-related items
— Own project performance, upsell opportunities and troubleshoots any delivery issues
— Provide proactive day-to-day communication, optimization recommendations, and mid/post-project reports
— Oversee the quality of project set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met
— Find opportunities to upsell services and communicate them effectively to clients
— Coordinates the strategy with the team, partnering closely with Invesp management
— Train, mentor, provide advice and direction to Account Managers and new team members
— Own special projects/initiatives assigned from Leadership
— Identify new opportunities or processes to work more efficiently both internally/externally
— Create and maintain documentation pertinent to the Account Management team.

Requirements

— BA/BS degree
— High level of English proficiency (written and verbal)
— 2+ years’ experience in digital media, and 1 + years in client services
— Demonstrated ability to grow accounts
— Experience with Solution Selling preferred
— Ability to manage a large book of business with multiple points of contact
— Excellent critical thinking and presentation skills
— Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities.
— Excellent relationship management skills and a good team player
— Knowledge of the digital ecosystem/landscape and understanding of industry trends
— Well versed in digital vocabulary and media metrics math
— Self-motivated to dig in to learn about products, technology, customers, and competitors.
— Process-oriented with strict attention to detail
— Ability to prioritize and focus on multiple tasks in high- pressure situations
— Outstanding computer skills including strong knowledge of Microsoft Office, G-Suite, brand verification partners, brand safety partners, and ad servers
— Strong cross-functional skills, including the ability to motivate and influence immediate team members and non-reporting groups to meet business objectives
— A proven track record of launching and managing campaigns and client relationships

We offer
Full-time pay
12 fully paid time off for the first team
Work with top global brands

About Invesp

Invesp is a leading provider of Website Conversion Optimization Intelligence, AB & multivariate testing software and services.

Over 65+ years of combined experience, 500+ optimization projects, multiple verticals and industries, and spanning 11 countries worldwide; Invesp has been leading the CRO industry since 2006.

The co-founders of Invesp, Khalid Saleh and Ayat Shukairy, wrote the best selling book on conversion optimization. They have been successfully taking companies, small and large, from single-digit conversion rates to increased sales and revenue within a few months.

Company website:
invespcro.com