Tier 2 Support Engineer (offline)

Responsibilities:

- Providing support via phone and emails for the application that used widely in healthcare, retail, and other industries;
- Working with an AI platform/application that uses AI to predict workload and optimization;
- Troubleshooting with use the app;
- Monitoring integrations with other systems, system performance (CPU, memory usage);
- Managing configurations and applications deployment on-premises (client's servers);
- Providing server's maintenance (licenses, space in servers, configurations);
- Resolving tech issues related to application customization or integrations with different platforms/software, for example, HR tools;
- Writing support documentation, recording videos and tutorials, creating presentations, and any other self-service materials;
- Providing us weekly reports on the issue list.

Skills and Qualifications:

Fluent English;
1 year+ of Technical Support Experience;
Experience in the installation of system software like IBM WebSphere, Apache Tomcat, etc;
Experience of working with Java Web Application;
Java knowledge is a plus;
Experience working with databases;
SQL knowledge;
Networking - SSL certificate updates.

We offer:

Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
English classes with the native speaker;
Business hours: early morning shifts;
Corporate training and parties.

If you have qualifications needed and ready to maintain the required duties on a daily basis, please apply!

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About Helpware

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. In 2018, Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

Company website:
https://helpware.io/