Technical Support Team Representative (offline)

Responsibilities:

• Provide service and support to customers through phone software, chat application and e-mails
• Handle customer inquiries, concerns, and requests about products and services
• Identify, research and resolve technical hardware and software issues through communication with technical departments using task tracking systems
• Accurately process and make call logs
• Follow up and make scheduled callbacks to customers
• Follow standard processes and procedures
• Work in shifts (weekly rotation, 24/7 coverage)


Requirements:

• English language proficiency in speaking, typing and listening
• 1+ years of customer service experience
• Knowledge of proper phone and e-mail etiquette
• Knowledge of customer service principles and practices
• Excellent communication skills and clear diction
• Ability to explain technical issues to customers in a calm and concise manner


Would be a plus:

• Experience of using mail applications that work with SMTP protocol (Outlook, Mozilla Thunderbird, etc.)
• Experience of using CRM and task tracking systems (SalesForce, Jira, etc.)
• Experience in troubleshooting and logs reading
• Basic HTML knowledge


We offer:

• 40-hour workweek
• Free opening and dedicated accountant for your PE (FOP) with full tax coverage
• Company laptop
• Cozy and spacious office with a kitchen and free coffee and snacks
• A transparent assessment and reward policy with a yearly review
• A flat company hierarchy and employee empowerment
• Team building events
• Free English lessons
• Free office parking (Levitana Street)
• Free taxi trips from work to home at night

About SMTP

SMTP.com stands as a trailblazer in cloud-based email services, now proudly under the Ziff Davis Martech brand. Renowned as the first to introduce web-based email as enterprise software, we ensure highly reliable delivery for extensive commercial senders.

Dedicated to crafting a dependable email solution, SMTP.com safeguards emails' successful delivery to the inbox while combating spam. Our relay solutions facilitate the delivery of billions of emails monthly, empowering you to send and monitor high-volume emails. We go beyond by providing guidance and support to help businesses comprehend deliverability intricacies and enhance their practices.

With a rich history of over 20 years in industry-leading deliverability, SMTP.com offers robust features and expert advice to guarantee your emails land securely in the inbox.

Our mission is to demystify and establish authority in email deliverability, empowering individuals with the knowledge needed to ensure their emails successfully reach the inbox.

Company website:
https://www.ziffdavis.com/brands/martech

DOU company page:
https://jobs.dou.ua/companies/smtp-inc/