Customer Success Manager
SaaSJet is a Ukrainian IT product company that has turned from a startup to a competitive player in the market of internal management optimization apps.
Our clients are more than 1500 companies all around the world.
Some of them: Forbes, Rakuten, Grammarly, Smartthings, Raiffeisen Bank, Teva.
Everyday we create new products and optimize existing ones, so our team is regularly expanding. We are looking for people who want to develop and improve their skills and are always ready to learn something new.
We have already created some successful products for our users.
Now we are looking for a Customer Success Manager who will help us in implementing our ideas.
The main responsibilities:
- Providing answers to questions, advice, and assistance to clients
- Requests registration and adding to Jira Service Desk
- Collecting of additional information on incidents
- SLA monitoring to comply with customers and technical development team
- Constant study of the company's applications, their new features
- Collecting and analysis of customer feedback, making suggestions for product improvement
- Monitor unsubscriptions and subscriptions to applications
- Correspondence, mailing follow-ups
- Introduction and control of clients' issues from the beginning to the end
- Promoting a positive customer experience of using the company's applications and services
Required skills:
- B1, B2 English written and spoken level
- Understanding Jira tools: Jira Service Desk, SLAs
- Confident PC user
- Experience in Google G-Suite (Gmail, Docs)
- Responsibility, sociability, productivity
Would be an advantage:
- Auto-rule, Reports, Advanced Jira Search (JQL)
- Hubspot CRM
What do we offer:
- Exciting tasks and opportunity to work in a progressive Ukrainian IT product company
- Position in a company that is stable and constantly evolving
- Adequate management aimed at self-management and self-organization of each employee's work
- Open contact with the management of the company, who listens to the needs of each employee and solves them
- Study and career growth
- Competitive salary that increases with the development of the employee's professional skills and results
- Absence of a strict dress code
- A system of bonuses and rewards
- Lack of formalities and bureaucracy
- An effective learning and development system
Work Schedule:
- Flexible work schedule. It doesn't matter when the work is done; the result is what matters.
- Ability to work remotely or in the office
- Possibility to combine work and study at the same time
We appreciate your talent and invite you to develop it with us!
Please send your CV, and we’ll review it. :)