Junior SL2 support (offline)

US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises.


Benefits :
Flexible schedule,
Extra weekends
Bonuses for non-BAU support
Transfer to the office during non-bau hours.

Responsibilities:
Production Environment monitoring, Issues Resolution;
Control SLA and notify Luxoft management/Client in case of unexpected behavior ;
Support end-to-end data flows and health/sanity checks of the systems/applications ;
Escalate the issues (internally to Group lead/PM) with environment/application health ;
Logs review, data discovery in database tables for investigation of workflows failures Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementer's team;
Investigate and supply analysis for fix application/configuration issues on the production environment (improper configuration/deny of services etc.), support defect fixes rollouts;
Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications);
Regular update on issue status until addressed (at least hourly update in written form), notifying the client on status change, expected time to address;
Participate in ad-hoc/regular status calls on environments health with the client to discuss critical defects/health check status;
Working with business users service request which includes investigation of business logic and application behavior:
Work with different data format transformation processes (XML, Pipeline);
Work with source control tools (GIT/SVN) in order to investigate config or data transformation related issues;
Work with middleware and schedulers - data flow and batch process control.
Design and configuration of monitoring systems - functional and data quality monitoring.
Use latest support tests for coverage/fast issue detecting
Request the change of configuration/code to another configuration engineers team based on issues found during root cause analysis supported by investigations results

Mandatory Skills:
0,5+ years' experience as a Production Support Engineer
English (written, spoken - upper intermediate), analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills, proactive behavior, and strong problem-solving skills, Able to work under pressure
General experience with the support of reporting systems
Experience with ITSM (Jira/ServiceNow)
ITIL will be a benefit

Nice-to-Have Skills:
• SQL
• Python
• AWS

About Luxoft

Luxoft is a high-end application outsourcing provider of choice and a trusted technology advisor to Global 2000 and medium-sized growth companies that apply compelling technologies to obtain leadership positions in their respective markets.
Luxoft today finds the Best talents, proposes career growth & employment benefits. Our teams are involved in high complicity & innovative projects for the Top leaders companies around the Globe.

Company website:
https://career.luxoft.com/locations/ukraine/

DOU company page:
https://jobs.dou.ua/companies/luxoft/