Customer care specialist (offline)

At the moment we're hiring customer support superheroes to work for our client, the US e-commerce company.

Requirements:

• At least Upper Intermediate spoken and writing English;
• At least 1 years of customer support or similar experience;
• Experience with customer relations systems (ZenDesc, Kayako etc.);
• Ability to resolve challenging situations and focus on the client’s needs;
• Stress-resilience and ability to handle difficult clients;
• Great attention to the details;

Will be as plus:

• Relevant working experience.

We offer:

• A full-time job and a long-term contract;
• Flexible working hours with compensated overtime;
• Creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy;
• Stable pay in USD and a performance-based yearly bonus;
• Official employment, help with managing your taxes and accounting;
• 18 business days of paid vacation, 40 hours paid sick leave;
• Career and professional growth opportunities;
• Office in the center of Kharkiv;
• We’re always stocked up on snacks and coffee, free lunches on Fridays;
• Frequent team building events, birthday celebrations

Responsibilities:

• Taking care of customers, contacting them via phone, chat and email;
• Ensuring the best quality of service;
• Working with data entry systems and CRMs;
• Closely collaborating with the US customer care department;
• Working evening shifts (from 15:00 to 24:00 Ukrainian time — taxi expenses will be compensated).

Sounds interesting? Join us!

About WiserBrand

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe.

It was founded in 2015 by two US investors, who have a few successful and rapidly growing projects. Being headquartered in New York, we have 2 development and support offices in Kharkiv with about 100 people in total.

Our people are the foundation of our success. The differentiator in the relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

Company website:
https://wiserbrand.com