Technical Support Specialist (offline)
About the role:
Takeoff is seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues.
The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.
Requirements:
- Higher education.
- Flexible, growth mindset with a focus on problem-solving
- Thrives in a fast-paced, rapidly changing environment
- Comfortable working with new technology and data
- Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally
- At least Upper-Intermediate level of English, both written and verbal
- Excellent communication skills, both written and verbal
- Ability to balance working independently with confidence while being an integrated part of a strong team
- Experience working with helpdesk tools / remote monitoring/databases
- The candidate has to live in Kyiv area because of the schedule peculiarities
- At least 2 years of work experience will be great, however, will consider all technically qualified and enthusiastic candidates
Responsibilities:
- Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on the resolution
- Contribute to documentation for client training and troubleshooting
- Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool
- Manage other projects as assigned
Work conditions:
- Working hours till 2 pm from 10 pm & from 6 pm till 2 AM within Kyiv time (taxi home is provided by company), flexible days off
- Dynamic, young and friendly team
- Competitive compensation package
- The office is in the center of Kyiv
- Ukrainian holiday breaks, vacations
- Medical and life insurance
- Paid lunches
- US democratic management style
- Corporate events and activities
Takeoff is seeking a proactive, talented technical support engineer looking to make an impact on supporting our clients in an emerging technology space. The Tech Support Engineer will play a critical role in supporting the operations and contributing to the continuous improvement of our technology solution. You will play an integral role working with customers, partners and other Takeoff team members in triaging and monitoring technical support issues.
The ideal candidate must have the ability to blend their technical skills, troubleshooting, customer focus, and communication skills to appropriately manage the day to day interactions with our support customers.
Requirements:
- Higher education.
- Flexible, growth mindset with a focus on problem-solving
- Thrives in a fast-paced, rapidly changing environment
- Comfortable working with new technology and data
- Experience in an entrepreneurial setting, able to take initiative and work well cross-functionally
- At least Upper-Intermediate level of English, both written and verbal
- Excellent communication skills, both written and verbal
- Ability to balance working independently with confidence while being an integrated part of a strong team
- Experience working with helpdesk tools / remote monitoring/databases
- The candidate has to live in Kyiv area because of the schedule peculiarities
- At least 2 years of work experience will be great, however, will consider all technically qualified and enthusiastic candidates
Responsibilities:
- Provide frontline client technical support - understand the issue, reassure the customer, providing solutions, communicate with developers and report on the resolution
- Contribute to documentation for client training and troubleshooting
- Work cross-functionally with Product, Technology, and Operations teams to continually improve performance and enable growth
- Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
- Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool
- Manage other projects as assigned
Work conditions:
- Working hours till 2 pm from 10 pm & from 6 pm till 2 AM within Kyiv time (taxi home is provided by company), flexible days off
- Dynamic, young and friendly team
- Competitive compensation package
- The office is in the center of Kyiv
- Ukrainian holiday breaks, vacations
- Medical and life insurance
- Paid lunches
- US democratic management style
- Corporate events and activities
About Takeoff
Takeoff is a product company, developing a robotic-driven store concept, offering supermarket assortment through fast and easy mobile ordering and free pickup in an hour after order. We partner with World-leading retailers and robotic component companies to deploy our automated stores and end-to-end eGrocery technology solution.Company website:
http://www.takeoff.com/
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