Business Analyst (Salesforce team) (offline)

POSITION OVERVIEW

• Demonstrate his/her work to client via presentation or orals to articulate developed SFDC features and can propose solutions.

• Be able to break down a customer's business process in it's component parts, understanding where are the pain points in that and produce good documentation.

• Enthusiastic, professional, and confident personality, with a focus on customer success.

• Excellent listening & reading skills to fully understand the customer requirements and pain points.

• Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements

• Synthesize requirements to create clear and comprehensive user stories and solution design documentation

• Perform fit-gap analysis between Salesforce functionality and client requirements

• Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality

• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources

• Develops User stories and break them into detailed tasks with LOE.

• Work closely with project Development, Integration and QA team at offshore.

• Assist the implementation team with issue resolution by documenting, prioritizing, reporting, evaluating, researching and resolving impacting issues.

• Participate in functionality review by facilitating the demo.

• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner

• Work with a Silverline Solution Architect to manage a project to scope, budget and timeline expectations.

BASIC REQUIREMENTS

• Bachelor degree in Business, Computer Science or Engineering – or equivalent work experience

• 3+ years experience administering or consulting with Salesforce

• Experience with business process definition, best practices, and re-engineering

• Experience writing user stories to capture Salesforce requirements

• Experience with data migrations from third party systems to Salesforce

• Experience designing or building Salesforce integrations with 3rd party applications

• Understanding of the key levers for B2B, B2C, hybrid business models

• Understanding of key concepts of user centered design and design thinking

• Desire to learn new things

• Great teamwork and collaboration skills

• Ability to work under challenging environment and timelines.

• Ability to work on different shifts (India, US shifts).

• Experience working and collaborating with team members located in USA.

• Experience on direct client discussions, daily status meetings.

• Salesforce Administrator Certification (ADM-201 Preferred).

Job Type: Full-time

Experience:

• CRM: 2 years

• work: 4 years

• Salesforce.com: 1 year

Education:

Bachelor's (Required)

We offer:

• Competitive salary

• Great team spirit & ability to grow professionally

• Flexible schedule

• Paid lunches & English courses

• Paid external trainings

• Comfortable office and its location