Support Engineer (offline)

Responsibilities:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Perform code changes to fix issues, where appropriate without development team engagement
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train L1 Production support team on issues resolution

Mandatory Skills:
- Good English and communication skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- CI tools (Jenkins)
- Jira

Nice-to-Have Skills:
- WebSphere is a strong plus
- J2EE development background is a strong plus
- JavaScript
- Oracle DB
- uDeploy

About Zoolatech

We are an IT company that combines an extensive technology stack, flexibility, and charity projects. We are free from bureaucracy, and we share the idea of digital transformation.


– We are responsible and know that we create our own environment, so we strive to take care of others.
– We encourage and support colleagues in their desire to learn and develop professionally.
– Work-life balance is natural and genuine at ZoolaTech. We work and then have fun. Work-life balance matters to us.

Company website:
https://zoolatech.com/

DOU company page:
https://jobs.dou.ua/companies/zoolatech/